PARKROYAL on Kitchener Road Singapore

PARKROYAL on Kitchener Road Singapore

181, Kitchener Road, Little India, Singapore, Singapore, 208533
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Superior Twin - Bed PARKROYAL on Kitchener Road Singapore
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     PARKROYAL on Kitchener Road Singapore

    Guest reviews

    7.8
    Very good
    /10
    (4528 reviews)See what guests said
    7.9
    Very good cleanliness
    Recommended by 82% of guests

    Property highlights

    • 250 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Free Wi-Fi in all rooms!

    This property is in high demand!Booked 84 times this week | 16 travelers are looking at this property right now
    Excellent
    Location
    8.5
    See map
    Excellent location - Inside city center
    Nearby
    Popular
  • Mustafa Centre70 m
  • City Square Mall110 m
  • Farrer Park MRT Station250 m
  • Museum of Shanghai Toys260 m
  • Sri Srinivasa Perumal Temple280 m
  • Petain Road310 m
  • Jalan Besar310 m
  • Race Course Road320 m
  • Asian Arts n Crafts370 m
  • Tekka Temporary Market430 m
  • Value for money7.4
    Distance to city center3. Km
    Location rating8.5
    Nearest airportSingapore Changi Airport (SIN) - Singapore
    Distance to airport15.6 km
    Select your room
    7.8
    Very good
    Room comfort & quality
    Executive King Suite
    Executive King Suite
    ...
    • Room size: 53 m²/570 ft²
    • City view
    • 1 king bed
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    Superior King
    Superior King
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 1 king bed
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    Orchid Club
    Orchid Club
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 1 king bed
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    Family Triple
    Family Triple
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 1 single bed and 1 double b...
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    Family Quad Room
    Family Quad Room
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 2 single beds and 1 double ...
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    Deluxe King Room
    Deluxe King Room
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 1 king bed
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    Superior Twin
    Superior Twin
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 2 single beds
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    Deluxe Twin
    Deluxe Twin
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 2 single beds or 1 double b...
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    Club Twin
    Club Twin
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Room Selected at Check In
    Room Selected at Check In
    ...
    • Room size: 28 m²/301 ft²
    • Shower
    • 2 single beds
    Enter dates to see prices
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    More about PARKROYAL on Kitchener Road Singapore

    More about PARKROYAL on Kitchener Road Singapore

    An overview

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    What they offer

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What to eat nearby

    Australian cuisine
    Australian cuisine
    The Bravery Cafe
    600 m Australian, Cafe
    Kookaburra Restaurant and Gastrobar
    910 m Australian
    The Gourmet Pie Company
    920 m Australian, British
    Asian cuisine
    Asian cuisine
    Spice Brasserie
    30 m Asian, Chinese, Indian
    Jewel of India Restaurant
    30 m Asian, Indian, Vegetarian
    Momiji Japanese Buffet Restaurant
    90 m Asian, Japanese, Sushi
    Chinese cuisine
    Chinese cuisine
    Shun Feng Kitchen
    180 m Chinese
    Indian Wok
    190 m Chinese, Indian
    Beijing Neng ren JU
    390 m Chinese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

    Various parts of the property will be undergoing renovation from March 1, 2019 to December 31, 2020. There will be some areas affected by the noise from 09:00 AM to 06:00 PM. For further queries, please contact the property directly.

    Real reviews from real guests

    Agoda Reviews (4528)Booking.com Reviews (2760)
    7.8
    /
    10
    Cleanliness7.9
    Facilities7.5
    Location8.5
    Room comfort and quality7.8
    Service7.6
    Value for money7.4
    Provided by verified guests of Agoda
    All languages
    All guests (4528)
    All room types

    Show reviews that mention 

    Showing 3483 verified guest comments
    12345
    8.4
    Excellent
    Wai from Thailand
    Business traveler
    DOUBLE SUPERIOR - BED AND BREAKFAST
    Stayed 2 nights in February 2019
    Good location plenty of shopping”
    If you are here for work or visiting, probably not spend too much time in the room .. this is a great hotel with above average facility and food .. but great on accessibility to town with Train, bus and most public transport at your doorsteps. It is also sandwiched in between 2 shopping centres .. City Square Mall and a 24 hrs Mustafa. So, you can run some shopping practically anytime.
    Reviewed February 16, 2019
    Dear Wai, Thank you for sharing your experience with us, and we are pleased that you enjoyed the convenience of our unique locale. We hope your stay was pleasant and we look forward to always providing you with the best service whenever you visit us. Warm Regards, Richard Ong General Manager
    Responded February 18, 2019
    PARKROYAL on Kitchener Road Singapore
    8.0
    Excellent
    Narasimha
    Group
    Superior Twin
    Stayed 1 night in February 2019
    Good Location ”
    Not able to get early checkin and check-in time is at 3PM. If you are reac hotel in the morning you have to book room for previous night. Breakfast has very minimal options considering the price. Located in the prime location. Room cleanliness and Service is good.
    Reviewed February 21, 2019
    Dear Narasimha, Thank you for sharing your feedback on your recent stay with us. I have read your comments about an early check in. Our committed check in time is at 3:00 PM, as you can imagine we get numerous requests for both early check in and late check out. So much so, that we have to prioritize who receives this service. We give priority to our most loyal Pan Pacific Discovery (our hotels loyalty program) elite level members. I trust with your continued patronage of Pan Pacific Hotels & Resorts you will soon be earning your way to a priority early check in or late check out. Your feedback for improvement has been shared with the team so that the individuals involved can handle this better going forward. We do take all feedback to heart and use them in our efforts to get better. I am sorry for any inconvenience this may have caused you. Warm Regards, Richard Ong General Manager
    Show more
    PARKROYAL on Kitchener Road Singapore
    9.6
    Exceptional
    Nur from Singapore
    Family with young children
    Superior Twin
    Stayed 2 nights in January 2019
    Excellent staycation ”
    Very clean hotel and location is excellent few steps away from city Square mall and Mustafa ctr. Do expect a large crowd especially during check-in. Excellent stay we will definitely come back again!! 🥳🥳🥳🥳
    Reviewed January 27, 2019
    Dear Nur, Thanks for your review of PARKROYAL on Kitchener Road. It was good to have you with us, I was happy to read that the PARKROYAL team was able make you feel like a valued guest. Our team work very hard to make each stay a perfect 5 and it is always great to get the feedback. Thanks again for staying with us and please let me know when you plan your next visit to Kitchener Road so that we can continue to look after you. Warm Regards, Paolo General Manager
    Responded January 28, 2019
    PARKROYAL on Kitchener Road Singapore
    8.8
    Excellent
    Peter from Malaysia
    Family with teens
    Superior Twin
    Stayed 1 night in December 2018
    A Great stay at ParkRoyal”
    The rooms are big and clean. Location is excellent. Opposite the hotel is the City Square Mall and beside the hotel, there is Mustafa 24/7 supermarket and departmental store selling all sort of products at reasonable prices. MRT station is only a stone throw away. The eatery beside the hotel sells very good mutton Murtabak.
    Reviewed January 02, 2019
    Dear Peter, Thank you for your review on PARKROYAL on Kitchener Road. We are glad to hear that you liked our location in the heart of Little India. Thanks again for staying with us and please let me know when you plan your next visit to Kitchener Road so that we can continue to look after you. Warm Regards, Paolo General Manager
    Responded January 03, 2019
    PARKROYAL on Kitchener Road Singapore
    8.8
    Excellent
    Anuruddha from Sri Lanka
    Solo traveler
    Superior Twin
    Stayed 3 nights in March 2019
    Great location”
    The hotel is situred behind Mustafa Venter and in front of city centre mall..ideal location for shopping + food..and the shops around the area open 24× 7..the rooms are big and clean..
    Reviewed March 05, 2019
    Dear Anuruddha, Thank you for sharing your experience with us, and we are pleased that you enjoyed the convenience of our unique locale in the heart of Little India. We hope your stay was pleasant and we look forward to always providing you with the best service whenever you visit us. Warm regards, Richard Ong General Manager
    Responded March 06, 2019
    PARKROYAL on Kitchener Road Singapore
    5.2
    Rizli from Sri Lanka
    Business traveler
    Superior Twin
    Stayed 4 nights in February 2019
    Untrained crew. Staff need experience ”
    Cheching in at 2pm takes 1 hours waiting. Anyway front office was good. Service is horrible at the breakfast hall or coffe shop. Inexperienced staff do not know the value of guest. I was told to help myself with the forks n knifes from diferent places and again pointed another place for tissues. I think a hawker restuarant serves better. Saw an old man (guest) taking 2 slices of bread to his wife to the room, was stopped by the counter girl and told to put it back. This is something i have not seen since my last 5 visits to the park royal hotel, kitchner. Housekeeping was very good.
    Reviewed February 20, 2019
    Dear Rizli, We appreciate your time in sharing this review which gives us the opportunity to continually improve our facilities and service standards, and sincerely apologise that your recent stay did not meet your expectations. We are sorry for the shortfalls in service that you experienced and would like to assure you that we will continue to conduct the necessary training to ensure that our guests receive the positive and memorable hotel experiences that we are committed to deliver. We appreciate your feedback and hope we will have another chance to welcome you back again. Warm regards, Richard Ong General Manager
    Responded February 21, 2019
    PARKROYAL on Kitchener Road Singapore
    10.0
    Exceptional
    NAINA from India
    Business traveler
    Superior King
    Stayed 3 nights in November 2018
    Excellent Hotel for All purpose”
    Excellent and Marvellous The rooms are very spacious and neat, location is very very near to reach everything and Mustafa Mall is just near and Farrerpark Mrt station just opposite to hotel, value for money and Can recommendation to go all stay here
    Reviewed December 02, 2018
    Dear Naina, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Warm Regards, Paolo General Manager
    Responded December 03, 2018
    PARKROYAL on Kitchener Road Singapore
    8.0
    Excellent
    John from Tanzania
    Solo traveler
    Superior King
    Stayed 1 night in May 2018
    Good facilities but very noisy”
    The hotel was very full of noisy guests who were obstructing access and generally making coming and going very difficult. Lobby, entrance and even the outside pavement were overflowing with noisy guests and the hotel staff were so busy with them that I found it difficult to get any service. However, the actual hotel facilities are quite good and the location convenient.
    Reviewed November 19, 2018
    Dear John, Thank you for your review on PARKROYAL on Kitchener Road. Our team works hard to create a memorable experience for our guests and it looks like we have not been able to do so on this occasion. I am concerned to read that we were not able to address this prior to your departure from the hotel. Your comments will be shared with our leadership team so that we can do better. Please let us know when you plan your next visit to Kitchener Road so that we can make it up to you. Warm regards, Paolo - General Manager
    Responded November 20, 2018
    PARKROYAL on Kitchener Road Singapore
    8.4
    Excellent
    Adnan from Bangladesh
    Business traveler
    Superior Twin
    Stayed 4 nights in October 2018
    Great Stay”
    The best part of the hotel is, whenever you are inside the hotel it's feels like you are at home.The staff's are very efficient and always smiling.I almost come to Singapore every month. Never stayed on any other hotel.
    Reviewed October 19, 2018
    Dear Adnan, I was happy to read you feel like home when you stayed with us, and that the PARKROYAL team was able make you feel like a valued guest. Our team work very hard to make each stay a memorable experience and it is always great to get the feedback. Thanks again for staying with us and please let me know when you plan your next visit to Kitchener Road so that we can continue to look after you. Warm Regards, Paolo - General Manager
    Responded October 22, 2018
    PARKROYAL on Kitchener Road Singapore
    9.6
    Exceptional
    Alimur
    Family with teens
    Deluxe King Room
    Stayed 5 nights in August 2018
    Clean rooms, easy check-in and check-out.”
    Very professional and modern room and facilitates, perfect for location and Near the MRT, restaurant and cafe.
    Reviewed March 03, 2019
    Dear Alimur, Thank you for sharing your experience with us, and we are pleased that you enjoyed the convenience of our unique locale in the heart of Little India. Our people are at the heart of everything we do and its great our associates were able to make you feel like a valued guest. I will definitely share your review with all our associates so that they can be inspired to continue to engage our guests. We look forward to welcome you back. Warm Regards, Richard Ong General Manager
    Responded March 05, 2019
    PARKROYAL on Kitchener Road Singapore
    8.0
    Excellent
    Teow from Singapore
    Couple
    Deluxe King Room
    Stayed 2 nights in February 2019
    Neat shopping mall ”
    Near shopping mall and condient to take mrt. And Surrounded have a lot food store Just next to Mustafa Shopping
    Reviewed February 09, 2019
    Dear Teow, Thank you for sharing your experience with us, and we are pleased that you enjoyed the convenience of our unique locale. We hope your stay was pleasant and we look forward to always providing you with the best service whenever you visit us. Warm Regards, Richard Ong General Manager
    Responded February 11, 2019
    PARKROYAL on Kitchener Road Singapore
    8.4
    Excellent
    Dominic from Malaysia
    Family with young children
    Deluxe King Room
    Stayed 2 nights in July 2018
    Good place to stay during non-peak season”
    first time i came here was non-peak season, more attention was given to you during your stay. However try to avoid peak seasons, bus-loads of people come here to stay making it difficult to really enioy the place.
    Reviewed December 22, 2018
    Dear Dominic, Thank you for taking the time to share your feedback. We are glad that you have enjoyed your stay with us and we hope to welcome you back to our hotel very soon!
    Responded December 24, 2018
    PARKROYAL on Kitchener Road Singapore
    10.0
    Exceptional
    Christina from Singapore
    Couple
    Superior Twin
    Stayed 3 nights in August 2018
    Very Helpful staff”
    One of your staff Henry was very helpful and attentive when we went to get the parking coupon. He even offered us the news paper which we never knew its available for customers upon request. This little gesture does show that Park Royal go extra mile in providing good service to your customers.
    Reviewed August 28, 2018
    Dear Christina, Thank you for this "Very Helpful Staff" review of PARKROYAL on Kitchener Road. Our people are at the heart of everything we do and it is great Henry was able to make you feel like a valued guest. I will definitely share your review with all our associates so that they can be inspired to continue to engage our guests. Please let me know when you plan your next PARKROYAL adventure so we can continue to look after you and your family. Sincerely yours, Paolo General Manager
    Responded August 29, 2018
    PARKROYAL on Kitchener Road Singapore
    8.4
    Excellent
    Goh from Malaysia
    Couple
    Deluxe King Room
    Stayed 4 nights in August 2018
    Good location ”
    Nice beautiful room and the bed is comfort to sleep, good service, speed internet WiFi... Breakfast is great and MRT is just opposite the hotel... Hotel management send the birthday cake to my room and it was surprise and it makes me good memories...
    Reviewed August 18, 2018
    Dear Goh, Thank you for your "Good location" review of PARKROYAL on Kitchener Road. We are glad you enjoyed the convenience of our unique local. Our people are at the heart of everything we do and i am happy that we were able to make you feel like a valued guest. Let me know when you plan your next PARKROYAL adventure so that we can continue to look after you. Sincerely yours, Paolo General Manager
    Responded August 24, 2018
    PARKROYAL on Kitchener Road Singapore
    8.4
    Excellent
    Amir from Brunei Darussalam
    Group
    Family Quad Room
    Stayed 3 nights in November 2017
    Excellent”
    Check in staff was supposed to call me when the room was ready, never received the phone call; minor issue as we went out and left the luggage at the hotel and only came back around night time. Other than that, the area was constantly busy with shoppers and tourists alike. Near the MRT, sops, restaurant and cafe's and places of interest. Recommend to stay as a base for your travels around Sing City.
    Reviewed August 15, 2018
    Dear Amir, Greetings from PARKROYAL on Kitchener Road. Thank you for sharing your experience with us and we are glad you enjoyed the convenience of our unique locale. To share, we are continuously looking at ways to improve the check-in and check-out processes, particularly during peak periods and weekends and reviewing the systems for improvement. Please be assured that our guests' feedback is taken onboard and duly addressed in order to improve our standards. We look forward to welcome you back again soon. Regards, Paolo Campillo General Manager
    Responded August 17, 2018
    PARKROYAL on Kitchener Road Singapore
    10.0
    Exceptional
    Tanveer from Bangladesh
    Couple
    Superior Twin
    Stayed 1 night in January 2018
    Exceptional”
    I loved everything about this hotel. Great location. The MRT is located just in the underground of the Mall opposite to the hotel. Only the breakfast was a problem for us as they served mostly South Indian food. Other than that, it is a very good hotel. Plus the Mostofa Mart is right around the corner and a lot of restaurants for Halal food around the Mart. Overall had a great experience staying there.
    Reviewed August 09, 2018
    Dear Tanveer, Thank you for your time in sharing this generous rating of your recent stay at PARKROYAL on Kitchener Road. We are glad you enjoyed the convenience of our unique locale and we look forward to welcome you back again soon. Regards, Paolo Campillo General Manager
    Responded August 10, 2018
    PARKROYAL on Kitchener Road Singapore
    8.0
    Excellent
    Nguyen from Vietnam
    Family with young children
    Superior Twin
    Stayed 1 night in July 2018
    It is good hotel with big room (in Singapore)”
    Check in takes long time as there are only 2 opened counters. We checked in around 5pm but still waited for long time. The hotel is good location in Indian Town, near MRT and there is a shopping hall just in front of hotel. The price is good also.
    Reviewed August 01, 2018
    Dear Nguyen, Thank you for sharing your experience with us, and we are pleased that you enjoyed the convenience of our unique locale. To share, we are continuously looking at ways to improve the check-in and check-out processes, particularly during peak periods and weekends and reviewing the systems for improvement. Please be assured that our guests' feedback is taken onboard and duly addressed in order to improve our standards. We look forward to always providing you with the best service whenever you visit us. Best Regards, Paolo Campillo General Manager
    Responded August 08, 2018
    PARKROYAL on Kitchener Road Singapore
    8.8
    Excellent
    Mohan from Malaysia
    Family with young children
    Superior King
    Stayed 4 nights in June 2018
    Beware of a rude Indian staff at Spice Brasserie for breakfast ”
    We are a family of 4 with 2 kids aged 6 and 2. Booked the room 3 months in advance with breakfast for 4 nights.  Upon check in we were upgraded to deluxe from superior but was informed kids above 5 years old are chargeable for breakfast. However every time we walked in for breakfast the restaurant staff were kind enough to let my 6 year old free of charge even after informing her age. This happened for first 3 days. The last day as usual when we walked in for breakfast we encountered a new 'indian' staff who blocked and asked us to pay for my 6 year old. Politely I informed that her colleagues let us in all 3 days and this is our last day. She replied I am not gonna charge you for the last 3 days but only for today. She was so adamant, rude, discourteous and stubborn in her conversation. The reception staff talked to her but can't convince.  Totally disappointed we all left to have breakfast at a nearby restaurant out of hotel. She should been soul satisfied for winning us. This sour and weird incident ruined our otherwise great experience at this hotel. We were so dissatisfied for this ill mannered and absurd behaviour of that Indian staff. After staying with them for 4 days I would expect them to weigh our satisfaction above the S$10++ they wanna charge for my kid. $10 is a small amount but the way that staff treated us for this amount is unbearable. When we walked out no concerned staffs tried to resolve it quick by considering we 2 adults have already paid for breakfast in the room rate. Agoda shows different price for with and without breakfast. I chose with breakfast and Agoda didn't inform there is charge for 6 year old breakfast. Being an avid traveller this is the first time I encounter such charges for 6 year old.
    Reviewed June 24, 2018
    Dear Mohan, Thank you for sharing your valuable feedback which gives us the opportunity to further improve our service standards. We always aim to deliver high levels of hospitality so we are concerned to hear that your recent experience did not meet these standards of excellence. We have shared your comments with our internal teams who will continue to conduct the necessary training to ensure that our guests enjoy the seamless and positive experience that we are committed to deliver. We thank you sincerely for this constructive review and we will address your concerns great care. We hope to have the opportunity to recover your impression of our hotel upon your next visit to Singapore. Regards, Paolo General Manager
    Responded August 10, 2018
    PARKROYAL on Kitchener Road Singapore
    8.0
    Excellent
    Wee from Malaysia
    Business traveler
    Executive King Suite
    Stayed 1 night in April 2018
    Facilities is old ”
    I booked a executive suite, although they upgraded my room to penthouse, but I didn't feel the luxury of upgraded room. The facilities is really old especially in the bathroom. I called the reception and told them about my hot shower keep turn into cold shower during shower time, even checked and confirm all is working fine, morning it still showing the same problem. Quite disappointed with them, even I am their platinum member, guess I won't come back again to stay this hotel.
    Reviewed April 12, 2018
    Dear Wee, Thank you for your feedback. We sincerely regret the aspect of our product and services did not reflect the quality we strive for. Please rest assured that your comments have been shared with the respective team for review and actions to improve. We hope to have the opportunity to welcome you back for a more successful experience and to recover the impression you may have of the hotel. Best regards, Benny Chung General Manager
    Responded April 16, 2018
    PARKROYAL on Kitchener Road Singapore
    10.0
    Exceptional
    Lee from Singapore
    Business traveler
    Deluxe King Room
    Stayed 3 nights in July 2017
    5-start hotel in local paradise”
    Great hotel within just 2 subway stations from the attractions or Orchard Road and 4 subway stations from China town. Next to Little India and City Square, it boasts clean rooms, modern amenities and friendly staff for guests who will be thrilled at the sight seeing and F&B in the area
    Reviewed March 19, 2018
    Dear Lee, Dear Lee, Thank you for sharing your generous review, this will only motivate the team to always do better. We are truly humbled by your kind words. We hope your have a pleasant stay and definitely look forward to always providing you with the best service whenever you visit us. Best Regards, Benny Chung General Manager
    Responded March 20, 2018
    PARKROYAL on Kitchener Road Singapore
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    PARKROYAL on Kitchener Road Singapore
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    • Excellent location
    • Battlebox
    • Farrer Park MRT Station is within 0.25 km