Platinum City Serviced Apartments
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One Bedroom Apartment Platinum City Serviced Apartments
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8.2
Excellent
1.1% this month
/10
(1992 reviews)See what guests said
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9.0
Exceptional
Location rating score
Exceptional location - Inside city center
Popular neighborhood
  • Emporium Melbourne380 m
  • State Library of Victoria510 m
  • Queen Victoria Market520 m
  • Old Melbourne Gaol620 m
  • Melbourne Aquarium1.11 km
  • Federation Square1.13 km
  • Melbourne Museum1.32 km
  • National Gallery of Victoria1.6 km
  • Melbourne Cricket Ground2.29 km
  • Shrine of Remembrance2.48 km
  • agodaHomes
    Newly built in 2017
    Free Wi-Fi
    2018

    Platinum City Serviced Apartments

    327 La Trobe Street ( call intercom 305), Melbourne CBD, Melbourne, Australia, 3000 - See map

    This property is in high demand!

    Booked 32 times

    "Helpful staff, assisted with request by us at beginning and end of our stay, look forward to our next stay here."
    Gregory - 8 January 2019
    Exceptional reputation
    Recommended by 87% of guests
    Excellent cleanliness
    8.2 rating for cleanliness
    Excellent service
    8.1 rating for service
    Very good facilities on premise
    7.8 facilities on premise
    • 350 meters to public transportation

    • Located in heart of Melbourne

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    Property ranking|Compared to 6,134 Melbourne properties
    See all rankings
    Value for money score
    8.3/10
    Location score
    9.0/10
    Room size
    48 sqm.
    Service score
    8.1/10
    Better than
    98
    %
    of Melbourne properties
    Better than
    98
    %
    of Melbourne properties
    Bigger than
    97
    %
    of Melbourne properties
    Better than
    96
    %
    of Melbourne properties
    Value for money8.3
    Distance to city center0km
    Location rating9.0
    Nearest airportEssendon Airport (MEB)
    Distance to airport10.8 km

    Rooms available at Platinum City Serviced Apartments

    Superior 1-Bedroom Apartment
    Superior 1-Bedroom Apartment
    ...
    • Room size: 42 m²/452 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices
    One Bedroom Apartment
    One Bedroom Apartment
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices
    2 Bedroom Superior Apartment
    2 Bedroom Superior Apartment
    ...
    • Room size: 52 m²/560 ft²
    • City view
    • 1 queen bed & 2 single beds
    Enter dates to see prices
    Two Bedroom Apartment
    Two Bedroom Apartment
    ...
    • Room size: 52 m²/560 ft²
    • City view
    • 1 double bed and 1 queen be...
    Enter dates to see prices
    Two Bedroom Family
    Two Bedroom Family
    ...
    • Room size: 52 m²/560 ft²
    • City view
    • 1 queen bed & 1 queen bed
    Enter dates to see prices

    What people love about Platinum City Serviced Apartments

    • 6.4
      Good
      Location

      "Location was good."

      BRIAN

      |

      12 October 2018

    • 7.6
      Very good
      Staff 

      "Great location,helpful and friendly staff"

      Veronica

      |

      21 November 2018

    • 9.6
      Exceptional

      "We thoroughly enjoyed our stay."

      Andrea

      |

      28 November 2018

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    More about Platinum City Serviced Apartments

    More about Platinum City Serviced Apartments

    8.8
    Excellent

    "Nice size shower and toilet."

    Theresa

    |

    8 September 2018

    An overview

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    Most talked about facilities

    Housekeeping
    41 mentions
    View
    9 mentions
    Car Park
    3 mentions
    Food & Dining

    What they offer

    6.4
    Good

    "My one bedroom in floor 39 got great view on city."

    Said

    |

    14 October 2018

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Nearby restaurants

    Australian cuisine
    Australian cuisine
    Food Inc Cafe
    70 m Australian
    Sister Bella
    270 m Australian
    Phancy Cafe
    280 m Australian, Cafe
    Asian cuisine
    Asian cuisine
    ChangGo
    130 m Asian, Barbecue, Korean
    Chilli Padi - Melbourne Central
    130 m Asian, Chinese, Fusion
    Thai Culinary
    190 m Asian, Thai
    Gluten Free
    Gluten Free
    +39 Pizzeria
    340 m Gluten Free, Italian, Pizza
    Movida Aqui
    500 m Gluten Free, Mediterranean, Spanish
    San Paolo Solarino
    600 m Gluten Free, Italian

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

    Show less

    Some helpful facts

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    Reviews of Platinum City Serviced Apartments from real guests

    Overall rating
    8.2
    Excellent
    From 1992 reviews
    Provided by verified guests of
    Agoda Reviews (770)Booking.com Reviews (1222)
    Rating via Agoda8.3
    /
    10
    Excellent
    1.1% this month
    Cleanliness8.2
    Facilities7.8
    Location9.0
    Service8.1
    Value for money8.3
    High score for Melbourne
    Rating
    9+ Exceptional (120)
    8-9 Excellent (65)
    7-8 Very Good (60)
    6-7 Good (35)
    <6 Below Expectation (39)
    Time of the year
    Mar - May (84)
    Jun - Aug (100)
    Sep - Nov (87)
    Dec - Feb (48)
    All guests (770)
    All room types
    All languages

    Show reviews that mention 

    Showing 319 verified guest comments
    12345
    8.8
    Excellent
    Jin
    Group
    One Bedroom Apartment
    Stayed 1 night in July 2019

    Located in good area, friendly staff”

    5 minutes walk to Melbourne City Center. Well located at food area and they are a small group of friendly staff, willing to go extra mile to ensure your stay with them is super comfortable. On the hindsight, the views in the apartment werent the best.

    Reviewed July 25, 2019

    Hi Jin, Thank you so much for your lovely review! We are so glad you enjoyed your stay with us! Hope meet you next time and have a wonderful day! Kind Regards, Jia

    Responded July 26, 2019
    Platinum City Serviced Apartments
    7.2
    Very good
    HAMZAH from Singapore
    Family with teens
    2 Bedroom Superior Apartment
    Stayed 4 nights in July 2019

    Cleanliness”

    Toilet & pantry sink to be cleaned daily not just throw the rubbish

    Reviewed July 25, 2019

    Hi Hamzah, We are serviced apartment, not hotel. In most Australian serviced apartments, they do not provide any basic room service. Our daily room service includes rubbish throwing, towels changing if guest put on the floor, and consumptives adding. If you need extra cleaning service, extra fee will be applied. Thank you! Kind Regards, Jia

    Responded July 25, 2019
    Platinum City Serviced Apartments
    7.2
    Very good
    HAMZAH from Singapore
    Couple
    Superior 1-Bedroom Apartment
    Stayed 4 nights in July 2019

    Cleanliness”

    Toilet to be clean daily not just throw rubbish. Sink at the pantry to be cleaned daily too.

    Reviewed July 25, 2019

    Hi Hamzah, We are serviced apartment, not hotel. In most Australian serviced apartments, they do not provide any basic room service. Our daily room service includes rubbish throwing, towels changing if guest put on the floor, and consumptives adding. If you need extra cleaning service, extra fee will be applied. Thank you! Kind Regards, Jia

    Responded July 25, 2019
    Platinum City Serviced Apartments
    9.6
    Exceptional
    Jess from Australia
    Couple
    Superior 1-Bedroom Apartment
    Stayed 1 night in April 2019

    Great apartment”

    It is such great value for money and the apartment is beautifully presented. We loved it so much we are staying again in August this year.

    Reviewed July 21, 2019

    Dear Jess, thank you for your kind comment and we hope to meet you again in the future! Kind Regards Yolanda

    Responded July 21, 2019
    Platinum City Serviced Apartments
    6.8
    Good
    Bo from Singapore
    Couple
    Superior 1-Bedroom Apartment
    Stayed 5 nights in July 2019

    Location was great. But service was left wanting.”

    The location was great. The only problem we had was the room service. We were there for 5 Nights but there wasn't a day our bed was made up. Our neat bag of rubbish was not discarded by them even though that was left purposefully at the kitchen near the door. Just 2 plates left at the sink was not washed up as well. We were curious as to what room service had meant to them when we had to do almost everything by ourselves.

    Reviewed July 18, 2019

    Hi Bo, Please informed: 1. We do not change bed sheet for short stay! We will change bed sheet once for weekly stay (7days or more). 2. We do throw rubbish in the bins. But if you packed them up and put them outside the bins, we don't know if these are your belongings or rubbish. We never touch guest's belongings. 3. We do not clean any dishes! Keeping kitchen clean and tidy that's guests' responsibility in all Australian serviced apartments. 4. During the 3rd day we talked and let you know, our daily service includes changing towels on the floor, throwing rubbish and adding consumptives. All services you mentioned are not included in our daily services. And we recommend you to book hotels next time, not serviced apartment. Thank you for your time to write this review and thank you for your understanding! Kind Regards, Jia

    Show more
    Platinum City Serviced Apartments
    8.0
    Excellent
    Kevin from Singapore
    Solo traveler
    Superior 1-Bedroom Apartment
    Stayed 2 nights in June 2019

    Platinum City Serviced Apartments”

    I like the location and the apartment is comfortable. Happy to be able to enjoy the premise right after landing in Melbourne. Only issue is with the daily cleaning. Hope I am not being presumptuous but the property may not have applied certain standards as required by major hotels and had chosen to perform the basic. Small details that I look for are not performed although it didn't bother me much since my stay is only for 2 nights. Happy to be back to this property soon but hopefully by then we can see a marked improvement in the house cleaning.

    Reviewed June 09, 2019

    Dear Kevin, apologize for the inconvenience caused to you. We do room service every day on the afternoon usually. If you wanna make up your room , please change the label to let us know. Besides, we only provide basic service everyday. However We will do better next time. Welcome to come back, we are looking forwards to meeting you in the future. Kind Regards, Yolanda

    Responded June 12, 2019
    Platinum City Serviced Apartments
    10.0
    Exceptional
    Jacqueline from Australia
    Couple
    Two Bedroom Apartment
    Stayed 1 night in May 2019

    Stay for the view”

    Wow the views from our two bedroom apartment were amazing. The apartment had everything you could ask for. The location was excellent and felt safe for two women. The beds were comfy. The place was clean. Made me want to buy one. Check in was simple. Friends have already commented on my amazing pics of the view from the bed. Would definitely stay again. Great price.

    Reviewed May 22, 2019

    Hi Jacqueline, Thank you so much for your great review! We are so glad you enjoyed your stay with us! Hope meet you next time and have a wonderful weekend! Kind regards, Jia

    Responded May 24, 2019
    Platinum City Serviced Apartments
    9.6
    Exceptional
    Diane from Singapore
    Couple
    One Bedroom Apartment
    Stayed 2 nights in April 2019

    Prime location”

    Great location in Melbourne CBD, parking was available 80metres away for a fee, apartment with everything you need (kitchen, coffee machine etc.). Only a few minutes’ walk to the tram station, shopping and food in Melbourne Central.

    Reviewed April 11, 2019

    Hi Diane, Thank you for your great review! We appreciate that! We are so glad you enjoyed our location and property! Hope meet you next time in Melbourne City and have a wonder day! Regards, Jia

    Responded April 12, 2019
    Platinum City Serviced Apartments
    5.6
    Chui from Singapore
    Family with teens
    Two Bedroom Apartment
    Stayed 6 nights in July 2019

    Above average”

    Pro: - promo response from staff - good location Con: - poor cleanliness with no daily housekeeping except for changing towels. Amenities were not replenished daily - water poured in to the bedroom from the gap between window and ceiling during the storm. We could only use the towels to stop the water from splashing onto the bed and flowing to the floor. It was quite traumatizing actually. - I would suggest that you provide a vacuum cleaner in the apartment since there is no cleaning daily.

    Reviewed July 13, 2019

    Dear Chung, apologize for the inconvenience caused to you. In terms of we are a serviced apartment, we are not providing daily house keeping service as hotel does. We only provide really basic cleaning service everyday such as empty bins and change towels if you left them on the floor. Most important thing is If you need to placed "please make up my room " on the door, our housekeeping team will do a basic cleaning for you. If you need other cleaning, please let us know, we will do it for you. However sorry for the inconvenience, We will address these problem with our house keeping team. Thank you for stayed with us and your feedback. Kind Regards, Yolanda

    Responded July 14, 2019
    Platinum City Serviced Apartments
    7.6
    Very good
    Emma from Australia
    Family with teens
    One Bedroom Apartment
    Stayed 4 nights in July 2019

    Dirty windows”

    Pros: location, washing machine Cons: fishy smell in bedroom which needed a plugged in air freshener that had to be on at all times, windows covered everywere in white long drip marks, (possibly bird poo) no wine glasses, uncomfortable mattress, shower head direct from ceiling so unable to bathe without wetting your hair

    Reviewed July 13, 2019

    Dear Emma,Thank you for stayed with us and your feedback. There are twice time window cleaning for this building and managed by our building manager. We can't clean it by ourselves. We do provide wineglass in the kitchen cabinet on the top of stove. Apologize for the inconvenience caused to you. Thank you very much for your feedback. Kind Regards, Yolanda

    Responded July 14, 2019
    Platinum City Serviced Apartments
    7.6
    Very good
    Fintan from Australia
    Business traveler
    One Bedroom Apartment
    Stayed 4 nights in July 2019

    Convenient location ”

    Pros: The unit was clean and comfortable. Requested one room with 2 beds and we got a 2 bedroom which was a nice bonus. The facilities are good. The location is excellent. There is a free tram outside and it's close to central station, with lots of shopping and local eats nearby. Cons: Bedrooms don't have windows so can get stuffy. The shower head can't be moved and is centre of the shower, so you have to turn off the water when you are washing yourself ( a little annoying as it's cold!). We had a written agreement by text that we could have a late check out as reception wasn't going to be open at 8am. However, at 10am we got a call asking us to check out. I confirmed the details of the text. They asked if we could come immediately to check out, which we couldn't. They then asked if they could pack our belongings so the next clients could use the room. I said no, that wasn't appropriate. When we returned at 2pm to check out, they had been in the unit which was annoying.

    Reviewed July 12, 2019

    Hi Fintan, Sorry for the communication problem of late check out and bags storing. And we apologize about all the inconvenience caused! We will improve the training of our night shift staff! Hope meet you next time and have a wonderful day! Kind Regards, Jia

    Responded July 18, 2019
    Platinum City Serviced Apartments
    9.2
    Exceptional
    Jeffrey from Australia
    Couple
    One Bedroom Apartment
    Stayed 1 night in June 2019

    Sensational view from corner apartment”

    View

    Reviewed June 29, 2019

    Dear Peter, thank you for your kind comment and we hope to meet you again in the future! Kind Regards Yolanda

    Responded July 01, 2019
    Platinum City Serviced Apartments
    4.8
    CHUNG from Hong Kong
    Solo traveler
    Superior 1-Bedroom Apartment
    Stayed 5 nights in June 2019

    Worst cleaning service ever⋯”

    Good: 1. Great location, convenient to grab food and coffee 2. Helpful customer service 3. The view from the room is nice Bad: 1. The lift buttons are extremely hard to press 2. Cleaning service is very very bad, simply empty the rubbish bin and did not help to change the towel on floor and replenish the toiletries for 3 days out of 5, dusty room, blood stain on the bed sheet, very dirty water boiler, coffee machine, sofa (rubbish underneath the cushion seat), etc...absolutely awful cleaning 3. The water pressure is very low and the shower head is fixed in the top, making shower very difficult Seriously...it does not worth 8 to 9 out of 10, 5 at most because it looks nice only, but u will find it dirty when u stay...do not trust pictures

    Reviewed June 16, 2019

    Dear Chung, apologize for the inconvenience caused to you. In terms of we are a serviced apartment, we are not providing daily house keeping service as hotel does. We only provide really basic cleaning service everyday such as empty bins and change towels if you left them on the floor.Most important thing is If you need to placed "please make up my room " on the door, our housekeeping team will do a basic cleaning for you. However sorry for the inconvenience, We will address these problem with our house keeping team. Thank you for stayed with us and your feedback. Kind Regards, Yolanda

    Responded June 17, 2019
    Platinum City Serviced Apartments
    9.6
    Exceptional
    Tania from Australia
    Family with teens
    Two Bedroom Apartment
    Stayed 3 nights in May 2019

    Exceptional”

    We were on Level 39 and had great city views and also views of queen victorian market. The place is on the same street as Melbourne Central (only 1 - 2minute walk). From Melbourne central you can also cut into Emporium Centre where there are even more restaurants and large shopping chain. There is cooking facilities, microwave and washing machine. A few kid's hand prints on the closet mirror but other than that the whole apartment is very clean. Note, this building is not called Platinum City Service. It's actually called La Trobe Tower and does not have large visible signage outside apart from the number 327. Overall, we had a very comfortable and safe stay.

    Reviewed May 13, 2019

    Dear Tania, thank you for your kind comment and we hope to meet you again in the future! Kind Regards Yolanda

    Responded May 16, 2019
    Platinum City Serviced Apartments
    8.0
    Excellent
    huang from Australia
    Couple
    One Bedroom Apartment
    Stayed 1 night in April 2019

    Very good”

    Apartment was really close to major shopping centre and value for money. Beds were comfortable and toiletries provided. However, we found a cup of bubble tea behind the bed rest. God knows how long it has been there for. Also, make sure you get your stuff ready for check out as they will start pestering you an hour before checking out time. They even tried to open the door.

    Reviewed May 09, 2019

    Dear Huang, apologize for the inconvenience caused to you. Our check out time is 10am and we will knock door, if no one answer we considering guest has gone ,then we need to clean the room for next guest. Thank you very much for your feedback. We are looking forward to meeting your again. Kind regards, Yolanda

    Responded May 16, 2019
    Platinum City Serviced Apartments
    7.2
    Very good
    Liew from Malaysia
    Family with young children
    Two Bedroom Family
    Stayed 4 nights in April 2019

    Not expected too much ”

    Inside house cleanliness is maintained but the outside corridor areas are dirty with dirt and litter ing, stayed 4 nights, never seen the cleaned up. The housekeeping only did the throwing of rubbish and top up some shampoo and shower gel. Cooking utensils were not cleanup from previous guests used but seem the management did not bother it. Found hairs on the cleaned bath towel on the racks. Pro : laundromat in each unit, assisted to call cab in the early morning.

    Reviewed May 02, 2019

    Hi Liew, Thank you for your review! Since we are only responsible for our own guest rooms, and the cleaning of corridor or other common area is building manager's responsibility. We already informed them to clean the corridors those days, but the time you stayed is just in the middle of changing building management company. So that's the reason it get delayed for some days, but now, the new building management team already cleaned all the common area, including washing the carpet in corridor. Thank you for your understanding and we will keep improving our cleaning inspection. Have a wonderful holiday! Regards, Jia

    Responded May 07, 2019
    Platinum City Serviced Apartments
    7.2
    Very good
    Liew from Malaysia
    Family with young children
    One Bedroom Apartment
    Stayed 4 nights in April 2019

    Acceptable services”

    Inside house cleanliness is maintained but the outside corridor areas are dirty with dirt and litter ing, stayed 4 nights, never seen the cleaned up. The housekeeping only did the throwing of rubbish and top up some shampoo and shower gel. Cooking utensils were not cleanup from previous guests used but seem the management did not bother it. Found hairs on the cleaned bath towel on the racks. Pro : laundromat in each unit, assisted to call cab in the early morning.

    Reviewed May 02, 2019

    Hi Liew, Thank you for your review! Since we are only responsible for our own guest rooms, and the cleaning of corridor or other common area is building manager's responsibility. We already informed them to clean the corridors those days, but the time you stayed is just in the middle of changing building management company. So that's the reason it get delayed for some days, but now, the new building management team already cleaned all the common area, including washing the carpet in corridor. Thank you for your understanding and we will keep improving our cleaning inspection. Have a wonderful holiday! Regards, Jia

    Responded May 07, 2019
    Platinum City Serviced Apartments
    9.6
    Exceptional
    Foong from Australia
    Family with young children
    Two Bedroom Family
    Stayed 5 nights in January 2019

    Great unit on La Trobe St!”

    Central to tram stops, train stations and walking distances to many tourist attractions like QV Markets, State Library, Melbourne Central, Mel Gaol etc. Loved the apartment, amenities in the apartment is great for our 7 nights with kitchen and washing machine. Very clean and comfortable. Good security access. Loved it!

    Reviewed January 20, 2019

    Dear Foong, Thank you for your kind comment and we hope to meet you again in the future! Kind Regards Yolanda

    Responded January 21, 2019
    Platinum City Serviced Apartments
    10.0
    Exceptional
    Foong from Australia
    Family with young children
    Two Bedroom Family
    Stayed 2 nights in January 2019

    Great gem!”

    We liked the two bedroom unit. Unit was very comfortable for 4 and clean. Glad it was air conditioned as we had very warm nights but the aircon was only in living area. Kitchen was equipped for our short stay and washing machine is a plus. There wasn’t a dryer but they had a drying rack. We had no problems communicating with management for expected time of arrrival and key pick up. Cleaners helped replenished the necessities and cleared rubbish daily which was helpful. Happy to have stayed here. Location is awesome!

    Reviewed January 17, 2019

    Dear Foong, Thank you for stayed with us and your kind comment, we actually do have dryer in our office to provide free drying service if guest ask for. We hope to meet you again in the future! Kind Regards Yolanda

    Responded January 21, 2019
    Platinum City Serviced Apartments
    10.0
    Exceptional
    Zhiting from Singapore
    Group
    One Bedroom Apartment
    Stayed 6 nights in November 2018

    Great location, clean rooms”

    The location is great, just a few minutes from the Melbourne Central Station and two main supermarket (Coles and Woolsworth). Plenty of restaurants and cafes in the vicinity and if you get sick of them, stock up on groceries and use the apartment’s kitchen to whip up something simple :) Overall great stay with well functioning equipments like washing machine, heater/aircon, etc. Will definitely choose this place again should I return to Melbourne.

    Reviewed November 21, 2018

    Hi Zhiting, Thank you so much for your detailed review! We are so glad you enjoyed your stay with us! And thank you for recommending our location and facilities in this comment. Hope it will help other guests! See you next time and have a wonderful day! Regard, Jia

    Responded November 25, 2018
    Platinum City Serviced Apartments
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    • Exceptional location
    • Emporium Melbourne
    • Flagstaff Railway Station is within 0.33 km