Quay West Suites Melbourne
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9.0
Exceptional
/10
(140 reviews)See what guests said
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9.6
Exceptional
Location rating score
Exceptional location - Inside city center
Popular neighborhood
Parking
Available
  • Federation Square300 m
  • National Gallery of Victoria380 m
  • Melbourne Aquarium780 m
  • Emporium Melbourne910 m
  • State Library of Victoria1.21 km
  • Shrine of Remembrance1.27 km
  • Old Melbourne Gaol1.41 km
  • Melbourne Cricket Ground1.42 km
  • Queen Victoria Market1.74 km
  • Melbourne Museum1.92 km
  • Free Wi-Fi

    Quay West Suites Melbourne

    26 Southgate Avenue, Southbank, Melbourne CBD, Melbourne, Australia, 3006 - See map
    "The location is fabulous and booking in and out is so easy.staff are great runs smoothly and clean hotel"
    shane - 13 February 2018
    Exceptional reputation
    Recommended by 100% of guests
    Exceptional cleanliness
    9.3 rating for cleanliness
    Exceptional comfort
    9.3 room quality and comfort
    Exceptional service
    9.3 rating for service
    • 260 meters to public transportation

    • Airport transfer

    • Located in heart of Melbourne

    • Free Wi-Fi in all rooms!

    • Hot tub

    Value for money8.4
    Distance to city center1 km
    Location rating9.6
    Nearest airportEssendon Airport (MEB)
    Distance to airport12.0 km

    Rooms available at Quay West Suites Melbourne

    9.3
    Exceptional
    Room comfort & quality
    Two-Bedroom Deluxe Suite with Balcony and River View - Floors 10-15
    Two-Bedroom Deluxe Suite with Balcony and River View - Floors 10-15
    ...
    • Room size: 88 m²/947 ft²
    • Balcony/terrace
    • 1 king bed and 1 queen bed ...
    Enter dates to see prices
    Studio Queen Bed
    Studio Queen Bed
    ...
    • Room size: 25 m²/269 ft²
    • Non-smoking
    • 2 single beds
    Enter dates to see prices
    Three-Bedroom Premium Apartment with Balcony Floors 16 - 26
    Three-Bedroom Premium Apartment with Balcony Floors 16 - 26
    ...
    • Room size: 162 m²/1744 ft²
    • Balcony/terrace
    • 2 queen beds and 1 king bed
    Enter dates to see prices
    Two-Bedroom Premium Apartment with Balcony Floors 16 - 26
    Two-Bedroom Premium Apartment with Balcony Floors 16 - 26
    ...
    • Room size: 90 m²/969 ft²
    • Balcony/terrace
    • 2 king beds
    Enter dates to see prices
    2-Bedroom Superior Suite
    2-Bedroom Superior Suite
    ...
    • Room size: 100 m²/1076 ft²
    • Balcony/terrace
    • 2 queen beds
    Enter dates to see prices
    2-Bedroom Apartment
    2-Bedroom Apartment
    ...
    • Room size: 25 m²/269 ft²
    • 2 bathrooms
    • 1 king bed & 1 king bed or ...
    Enter dates to see prices
    3 bedrooms
    3 bedrooms
    ...
    • Room size: 25 m²/269 ft²
    • Non-smoking
    • 3 king beds
    Enter dates to see prices
    1 Bedroom Deluxe Suite
    1 Bedroom Deluxe Suite
    ...
    • Room size: 52 m²/560 ft²
    • Balcony/terrace
    • 1 double bed
    Enter dates to see prices
    Studio Room
    Studio Room
    ...
    • Room size: 30 m²/323 ft²
    • Non-smoking
    • 1 queen bed
    Enter dates to see prices
    1-Bedroom Superior Suite
    1-Bedroom Superior Suite
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 1 king bed or 1 queen bed
    Enter dates to see prices

    What people love about Quay West Suites Melbourne

    • 7.6
      Very good
      Location

      "Decent view and location."

      Geraldine

      |

      14 May 2018

    • 7.6
      Very good
      Spaciousness

      "3 room apartment on the 19th floor is large and spacious."

      Geraldine

      |

      14 May 2018

    • 9.0
      Excellent
      Location

      "Great experience, pleasant stay, perfect location"

      STEPHEN

      |

      27 March 2016

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    More about Quay West Suites Melbourne

    More about Quay West Suites Melbourne

    7.6
    Very good

    "Good location"

    Calvin C.

    |

    5 March 2017

    An overview

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    Most talked about facilities

    Breakfast
    5 mentions
    Internet
    5 mentions
    Housekeeping
    4 mentions
    Swimming Pool
    2 mentions

    What they offer

    10.0
    Exceptional

    "This hotel is very well maintain and the rooms are looking g..."

    ANTHONY

    |

    23 July 2018

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Food and dining

    Breakfast options

    American
    Continental
    Vegetarian
    Gluten-free

    Restaurants on site

    Jarrah Restaurant
    Cuisine:Australian
    Menu:Buffet

    Nearby restaurants

    Australian cuisine
    Australian cuisine
    Bluetrain
    30 m Australian, Contemporary, Gluten Free
    The Deck Restaurant
    40 m Australian, European, Gluten Free
    P.J. O'Brien's
    90 m Australian, Bar, British
    Asian cuisine
    Asian cuisine
    Red Emperor Chinese Restaurant
    50 m Asian, Chinese, Gluten Free
    Miyako Japanese Cuisine & Teppanyaki
    50 m Asian, Gluten Free, Japanese
    Melba Restaurant
    130 m Asian, Australian, Chinese
    Gluten Free
    Gluten Free
    tutto bene
    30 m Gluten Free, Italian, Mediterranean
    Teatro
    180 m Gluten Free, Italian, Mediterranean
    Fatto Bar and Cantina
    180 m Gluten Free, Italian

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    What guests think of this property

    Overall rating
    9.0
    Exceptional
    From 1115 reviews
    Provided by verified guests of
    Agoda Reviews (140)Booking.com Reviews (975)
    Rating via Agoda9.0
    /
    10
    Exceptional
    Cleanliness9.3
    Facilities8.7
    Location9.6
    Room comfort and quality9.3
    Service9.3
    Value for money8.4
    High score for Melbourne

    Most helpful reviews for Quay West Suites Melbourne

    Solo traveler
    Stayed 4 nights in July 2018
    Exceptional10.0
    Best Hotel in melbourne. Quaywest is one of the hotel in melbourne that i love to stay. This hotel is very well maintain and the rooms are looking great (look much more well maintain and newer than most hotels in melbourne). Most other hotels in melbourne are looking old inside the rooms even the 5stars hotels
    ANTHONYfrom IndonesiaReviewed July 23, 2018
    Couple
    Stayed 2 nights in October 2015
    Studio Room
    Exceptional10.0
    Fantastic HotelThis hotel is fantastic. It is located on Southbank and is walking distance to everywhere. The room has everything you need including a kitchen basin, a microwave, a nespresso machine, and a bar fridge. The staff at the hotel are lovely and accommodating. I was thoroughly impressed by their warm and helpful customer service. I will definitely be back. Two thumbs up!
    Rosamundfrom AustraliaReviewed October 05, 2015
    Group
    Stayed 2 nights in April 2015
    Exceptional9.7
    Perfect location to explore the best of MelbourneLove it truly due to its location just nearby the Flinders train station and near to Yarra River. The rooms are very spacious and the security is well ensured. Must thank the staff in offering free wifi access for me in the 2 night stay during Easter. They are all helpful and pleasant.
    Karenfrom Hong KongReviewed April 10, 2015
    Couple
    Stayed 1 night in December 2014
    Excellent8.3
    Perfect location for ballet at State TheatreReally enjoyed our first stay there & happy it was within a short walk of the State Theatre for my elderly mother & I. Aircon in one of our adjoining rooms didn't work (our fault we didn't report it until checkout) but disappointed that cafe/bar/restaurant all closed after the show so no after-show coffee & dessert available.
    Jodiefrom AustraliaReviewed December 27, 2014
    Couple
    Stayed 3 nights in October 2014
    Excellent8.3
    Great apartment hotel at SouthbankWe had a lovely stay at the Quay West. The staff were friendly and helpful. The size of the room was big with a kitchen, lounge room, good size bathroom, big balcony, and a good sized bedroom. The location was great right next to the Yarra river and many restaurants.
    Davidfrom AustraliaReviewed October 17, 2014

    Reviews of Quay West Suites Melbourne from real guests

    Overall rating
    9.0
    Exceptional
    From 1115 reviews
    Provided by verified guests of
    Agoda Reviews (140)Booking.com Reviews (975)
    Rating via Agoda9.0
    /
    10
    Exceptional
    Cleanliness9.3
    Facilities8.7
    Location9.6
    Room comfort and quality9.3
    Service9.3
    Value for money8.4
    High score for Melbourne
    Rating
    9+ Exceptional (44)
    8-9 Excellent (37)
    7-8 Very Good (15)
    6-7 Good (1)
    <6 Below Expectation (1)
    Time of the year
    Mar - May (22)
    Jun - Aug (32)
    Sep - Nov (20)
    Dec - Feb (24)
    All guests (140)
    All room types
    All languages

    Show reviews that mention 

    Showing 98 verified guest comments
    12345
    10.0
    Exceptional
    ANTHONY from Indonesia
    Solo traveler
    Stayed 4 nights in July 2018

    Best Hotel in melbourne. ”

    Quaywest is one of the hotel in melbourne that i love to stay. This hotel is very well maintain and the rooms are looking great (look much more well maintain and newer than most hotels in melbourne). Most other hotels in melbourne are looking old inside the rooms even the 5stars hotels

    Reviewed July 23, 2018

    Thank you for the review , it is appreciated.

    Responded July 24, 2018
    Quay West Suites Melbourne
    10.0
    Exceptional
    Rosamund from Australia
    Couple
    Studio Room
    Stayed 2 nights in October 2015

    Fantastic Hotel”

    Staff, Location, Comfort

    This hotel is fantastic. It is located on Southbank and is walking distance to everywhere. The room has everything you need including a kitchen basin, a microwave, a nespresso machine, and a bar fridge. The staff at the hotel are lovely and accommodating. I was thoroughly impressed by their warm and helpful customer service. I will definitely be back. Two thumbs up!

    Reviewed October 05, 2015
    9.7
    Exceptional
    Karen from Hong Kong
    Group
    Stayed 2 nights in April 2015

    Perfect location to explore the best of Melbourne”

    Location, Service with spacious rooms

    Love it truly due to its location just nearby the Flinders train station and near to Yarra River. The rooms are very spacious and the security is well ensured. Must thank the staff in offering free wifi access for me in the 2 night stay during Easter. They are all helpful and pleasant.

    Reviewed April 10, 2015
    8.3
    Excellent
    Jodie from Australia
    Couple
    Stayed 1 night in December 2014

    Perfect location for ballet at State Theatre”

    Location, adjoining rooms, bed size

    Really enjoyed our first stay there & happy it was within a short walk of the State Theatre for my elderly mother & I. Aircon in one of our adjoining rooms didn't work (our fault we didn't report it until checkout) but disappointed that cafe/bar/restaurant all closed after the show so no after-show coffee & dessert available.

    Reviewed December 27, 2014
    8.3
    Excellent
    David from Australia
    Couple
    Stayed 3 nights in October 2014

    Great apartment hotel at Southbank”

    location, staff performance, room size

    We had a lovely stay at the Quay West. The staff were friendly and helpful. The size of the room was big with a kitchen, lounge room, good size bathroom, big balcony, and a good sized bedroom. The location was great right next to the Yarra river and many restaurants.

    Reviewed October 17, 2014
    8.7
    Excellent
    John from Australia
    Business traveler
    Stayed 4 nights in June 2013

    Walking distance to city great for meetings. ”

    Staff very friendly. Close to city and casino. Very clean hotel and great customer service

    We Always stay at the Quay West Southbank, great for business meetings close to cafes and restaurants. Valet service very prompt. Staff very efficient very polite and helpful. Recommend it. Waliking distance to casino and the city. Views to the Yarra River

    Reviewed June 20, 2013
    9.3
    Exceptional
    Ping from Hong Kong
    Business traveler
    Stayed 6 nights in April 2012

    lovely hotel with great location”

    price is reasonable the location is good staff are helpful the room is big

    I required a river view room but the staff said that is not available for bookings through agent. but besides this, everything in the hotel looks fine, the staff the pools the gym and the rooms are nice. it is close to lots of restaurants. the walking to the casino and business district might be a bit long but still acceptable.

    Reviewed February 28, 2013
    9.2
    Exceptional
    PingYang from China
    Business traveler
    Studio Room
    Stayed 2 nights in December 2018

    great fruit choice for breakfast”

    great fruit choice for breakfast

    Reviewed December 24, 2018

    Thank you for the review, we are pleased you enjoyed breakfast.

    Responded January 14, 2019
    Quay West Suites Melbourne
    7.6
    Very good
    John from Australia
    Couple
    1 Bedroom Deluxe Suite
    Stayed 2 nights in June 2018

    Renovations”

    The floor that we were staying on was being renovated and, the carpet was stuck down with masking tape. We had to be careful when coming in and out of the room not to trip over the lose ends of the carpet. Not very good.

    Reviewed June 08, 2018

    Thank you for the review, I am sorry that you had to be careful with the carpet. I will personally follow up, thank you for letting us know.

    Responded June 14, 2018
    Quay West Suites Melbourne
    7.6
    Very good
    Geraldine from Singapore
    Family with young children
    3 bedrooms
    Stayed 3 nights in April 2018

    satisfactory stay”

    accommodation is slightly on the pricey side. decent view and location. just a few minutes walk away from flinders. 3 room apartment on the 19th floor is large and spacious. provides good amenities. comfortable stay overall. will recommend for families or groups with a budget to spare.

    Reviewed May 14, 2018

    Thank you for the review, we are pleased you enjoyed your stay .

    Responded June 14, 2018
    Quay West Suites Melbourne
    9.7
    Exceptional
    Katrin from Germany
    Family with young children
    Stayed 5 nights in July 2015

    Fantastic Stay”

    Great location, room and staff service

    My 4 year old son and i stayed in a 1 bed apartment for 5 nights. Check in went quickly and our bags were waiting for us in the room. The apartment was exceptionally clean and spacious. The staff were very helpful, no task or amount of queries were a problem and were answered or sorted almost instantly even though it was a full house. The location is perfect. can walk to most things and just a stroll to the free tram lines at federation square.restaurants (and a food court) are plentiful within metres of the hotel.Highly recommend.

    Reviewed July 14, 2015
    8.3
    Excellent
    Julian from Australia
    Family with young children
    Stayed 2 nights in May 2014

    Great location and service”

    Location, friendly and helpful staff and family focus

    Wonderful central location - The hotel is centrally located to all the sights, shopping and activities we had planned for a weekend away. The friendly staff ensured our stay was enjoyable and memorable which was a pleasure as we were travelling with a toddler. The rooms were immaculate and clean. Great stay for families and business travellers.

    Reviewed May 19, 2014
    8.3
    Excellent
    Riccardo from Australia
    Business traveler
    Stayed 5 nights in February 2014

    very well appointed and well looked after by staff”

    close to medical centre, casino for conferencing and train station including the stadiums.

    Excellent , great value for money hotel. Very attentive staff. i was ill during the stay and was able to get to a medical centre next door (which should be advertised by hotel) room, was well set out and was a great size and had all the mod cons. the pool, spa and gym were excellent. i did not eat at hotel so i could not comment

    Reviewed March 10, 2014
    9.3
    Exceptional
    RODNEY from Australia
    Couple
    Stayed 2 nights in December 2013

    fantastic stay”

    location, cleanliness and great helpful staff

    we had a 1 bedroom suite and it was fantastic. the staff were very friendly. would definately stay there again and highly recommend it. location is fantastic and we could just walk everywhere from there.

    Reviewed December 21, 2013
    9.3
    Exceptional
    Iris from New Zealand
    Couple
    Stayed 2 nights in August 2013

    very relaxing, comfortable, convenient, ”

    fully equipped kitchen, washing machine and drier, great views with 2 balconies

    Most enjoyable, we were delighted with the service that we were given on arrival and other times; The suit more than met our expectations, not palatial but very very comfortable with great views. In-room wifi was no charge, room service was very quick, airport transport was provided.

    Reviewed August 17, 2013
    8.7
    Excellent
    Julie from Australia
    Business traveler
    Stayed 4 nights in August 2013

    Easy, comfortable and welcoming. ”

    Price. The suite - layout and size, quality of fittings. Close to bustling Southbank restaurants.

    Perfect. Very quiet private time there. Gym was good. Staff very friendly and welcoming. Room service meal, barramundi wasn't that good, very oily and not crisp but I made allowances cos it has to come up lift and may get soggy in that time. Flavour not that nice either. Would be hesitant to order room service next time.

    Reviewed August 15, 2013
    8.3
    Excellent
    Sila from Indonesia
    Solo traveler
    Stayed 3 nights in August 2013

    Excellent service staffs including housekeeping”

    Warm, attentive staffs, complete kitchen washer/dryer, large comfortable unit

    Value for money with a large self contained unit although shower room and shower door too small for large persons. Excellent and caring staffs who search for a taxi for me to go to the airport when no taxi could be called. Dedicated housekeeping who did an excellent job but declined the tip i left behind - only found similar experiences in Japan where tipping is not common. In summary: outstanding staffs. If they enlarged the shower and its door, i would give them the highest mark

    Reviewed August 11, 2013
    8.0
    Excellent
    Louis from Australia
    Couple
    Stayed 1 night in July 2013

    It was a very enjoyable”

    Spa/pool location approachable staff

    Me and my girlfriend had a wonderful night, such a great staff members made our stay enjoyable with complimentary wine and were very useful for activity tips. The pool room was so well designed and looked amazing, great for a morning swim.

    Reviewed August 02, 2013
    10.0
    Exceptional
    Szelee from United States
    Family with young children
    Stayed 1 night in May 2013

    It was a great stay! Super helpful staff!”

    Good location; spacious room; attentive staff

    We were very happy about our stay at Quay West. Very good location; right next to a food court, so it was very easy to grab a morning coffee or some quick breakfast. Only a 5 min walk from fed square. The room is very spacious with a comfortable balcony. Very attentive and friendly staff. We left behind a travel bag in the room; and the staff offered to ship it back to us for free even though we were willing to pay for the postage.

    Reviewed June 07, 2013
    8.3
    Excellent
    Caroleena from Malaysia
    Family with young children
    Stayed 3 nights in February 2013

    High scores on all fronts”

    Location right on Southbank, and just across the bridge from Fed Square and Flinders; spacious rooms, excellent service

    We had a great 3 night stay. 2 points straight off the bat : they upgraded us from a studio unit to deluxe on arrival, and had the room ready for us at 11 am, way ahead of their 3 pm check in time. A double bonus since we had our 4 year old travelling with us, who was tired from being up at dawn to catch a flight. Location was fabulous -- right on the Southbank promenade with two bridges immediately adjacent. The first to Fed Square, the other directly to Flinders Station and the trams. The unit was beautifully appointed, with coffee and tea making facilities and a nice fridge. And it came complete not just with crockery and cutlery, but also lined bins, fresh tea towels and dishwash soap. TV's in both the living and bedroom so we could watch what we wanted while our son had his share of cartoons. A nice little balcony overlooking the square with spectacular views of the the Eureka. Bathhroom was spacious with both a shower and a bath, and three sets of towels, so we didn't have to ask for extras. There was a great food court right next door, with not a single fast food joint in sight, so our son had some excellent meal options on hand through the day. And lots of little restaurants and wine bars all down the stretch. We took a riverboat tour from the pier just in front of the hotel, which was a perfect way to spend the afternoon. And spent one afternoon walking down the riverbank to the Alexandra Gardens and the Royal Botanical Gardens, and another across the bridge to the Binnarung Marr park, which had a lovely playground for kids. Staff were friendly but discreet and very thoughtful, offering us newspapers and Melbourne maps upon arrival. Some friends came by to visit, and the staff were kind enough to arrange parking (for free) right in front of the hotel so they could come up to the unit for a short visit. Only drawback was nightly parking charge for our rental -- a whopping AUS 30 per night! Definitely going back, without

    Reviewed February 18, 2013
    12345
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    Quay West Suites Melbourne
    |Exceptional 9.0
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    • Exceptional location
    • Federation Square
    • Flinders Street Railway Station is within 0.26 km