Good value 2 bd apartment”

Great location near theatres, Chinatown and shopping. Staff friendly and helpful. Apartment clean and comfortable. Ducted heating not working, but given fan heaters that soon warmed up the place. Lacked mirrors in bedrooms. Overall good value at $165 a night for a 2 bed apartment in Melbourne.

Exceptional”

Plenty of space in the two bedroom apartment for our family of four. Beds were comfy and apartment was spotless. The apartment had a balcony which was a welcome surprise. Bathroom was a little stained around the tiles and shower screen but still very clean. Great location for theatre going.

Disappointment and inconvenienced ! ”

Location is definitely indisputable . 👍👍👍. Building is old and rooms are just basic and tight . Had to juggle the beds to close the bedroom door! 🤦‍♀️🤦‍♀️🤦‍♀️. Ah , the door creaked so had to get the receptionist to spray 4WD! I have a 2 bedroom unit and one bathroom . The long bath is children size . 😅 The bathroom and toilet stank 😷😷😷and I had to buy air freshener and toilet disinfectant to musk the smell .🌸☘️ Only 1 mirror in the bathroom . Side tables were missing in my room ! The 2 nd night the room light did not work so darkness 🌑🌑🌑 for 2 nights cos it was Anzac Day n public holiday . Had to use the living room table lamp and a dining chair to put my stuff and light next to my bed! My tolerance and was stretched to almost max already ! The next day put my clothes in the washer , 👹👹👹 it did not work !😡😡😡 Was asked to change to 2 connecting rooms . Slightly better, just totally disappointed and it’s a no no return to quest on Lonsdale and will not recommend to friends .

Excellent customer service!”

Absolutely amazing customer service... couldn’t fault the staff... everyone went above and beyond their duties to ensure our needs and requests were met. The facilities were very fair for the price. Location was in the heart of everything. 1 minute walk from Parliament station. Will definitely stay with the Quest regularly. Thanks to the Team!

Disappointing stay”

Was disappointed with room. Broken light fittings, loose carpet and room looked nothing like the Agoda photos. Small dining and lounge area basically unable to be used as not enough room to sit more than 2 people at the table (2 bedroom apartment) which was pushed in corner and no where to move to. Chipped kitchen benches, fridge with no door shelves, the list goes on. Lots of road noise in one of the bedrooms and light straight thru flimsy blinds make for an unpleasant experience. Won’t stay here again as many nicer, quieter, newer and better places nearby. We felt like we got a bad room cause we didn’t book direct with hotel (used Agoda) Suggest you look elsewhere nearby as location is good but hotel tired and very run down.

Very friendly staff. Clean room. Exceeded my expectations.”

The bed was comfortable, it was warm enough in the room without a heater. I used the microwave, it was clean as were the dishes and I was very comfortable, it was quite spacious and I would stay there again. Its close to bourke st for trams into the convention centre and close to tons of restaurants and theatres.

Acceptable”

I was checked-in at 10pm, room given at the 1st time, did not clean, bed is messy and left unused towel in bathtub :( One of the room I booked, dryer dropped off from wall, almost hit to my friend's head. Please look into the maintenance of the stays, it's really disappointing.

Good location but aircon not working”

Air-conditioning didn't work (didn't a few months ago when I was here either). So I woke up in the middle of the night in my windowless room, feeling very overheated. Had to go and ask for laundry powder as there was none in the apartment. Apart from that everything was fine. Not a very fancy place but great location. It would be better if there was a speaker for music, like the Quest in Adelaide.

Great location but could be cleaner”

To be honest we half expected it from experience as it is Quest, but it’s not as clean as we’d hope from a hotel of this price. The bath needs a scrub and the furniture is grotty and worn. Highlight was the bed- it was very comfortable! Laundry was free to use but was a hassle as it was behind reception and not in the room.

This was probably the worst Quest i have stayed in..”

On arrival we where greeted with a sign stating the AC was being upgraded. A portable AC had been dumped in the room it was not hooked up, i had to rig it up with cushions at the window to get some sort of AC.. The room was cluttered and very shabby. It was dated and dirty, it had a broken power socket and, a light in bathroom was broken and exposed.. The advertised gym was apparently not available due to a fall out between Quest management and the gym operator. Location is good but that is the only plus

Good affordable apartment in CBD”

Good things were the amount of space and the separate bedroom that mutes almost all lights and noises from outside. We got one of the best sleeps we had here during our australian vacation. Cooking is fine. The air conditioning could be better and less noisy. The apartment could do with some small fixes and some new pans, which apparently are planned for the next few months.

Great location!”

Great location, room was spacious although quite basic inside, it was just fine for our stay. one staff member (I think his name was Leo?) was very friendly and very helpful, whereas the other staff on front desk didn't greet us or say hello when we arrived, didn't acknowledge us when we were waiting in queue to check out and were generally quite despondent, as if they didn't enjoy being there, which dampened the experience. It would be great if staff just said hello - it would have made us feel so much more welcome.

Good location but average hotel”

Hotel has a very good location. Apart from that hotel is pretty average. There was no aircon/heater installed in the room so the hotel had placed a ventilator which in my case had to be used to warm up the room. This was not ideal as temperature very difficult to control

Weekend Away”

The position of the Hotel is great for amazing restaurants and easy to walk to the City Centre. The rooms are very big and clean lots of space.The staff were very good to deal with and so helpful as we left something being in our room, they found it quickly and Mailed it to us, we were very appreciative of their assistance. We would definitely stay here again

Very good”

Fairly ordinary appointments but it is clean, adequate and has all the basics for accommodation in a fairly convenient location. Lots of choices for food nearby, ranging from basic to exotic and fine dining, take your pick. Not too far to the trams. Staff are very approachable and helpful and get a plus, plus for that. My travel companion and I enjoyed the stay.

Friendly staff and good location”

Burnt my arm on the metal tray of the microwave as I was heating my son's bottle.

Perfect for a night at the theatre”

Bed was comfortable

Great location”

Just around the corner from the princess theatre and across the road is many great cafes and dining

Excellent”

Close to theatre district and Chinatown, good value accommodation

Value for Money, definitely!”

This is my second visit to Melbourne. The location is within CBD, facilities and restaurants are just around the corner. WIFI is excellent. Helpful staffs. Very convenient.