Shangri-La's Tanjung Aru Resort & Spa
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Kinabalu Club Mountainview Room - Bedroom Shangri-La's Tanjung Aru Resort & Spa
Swimming pool [kids] Shangri-La's Tanjung Aru Resort & Spa
Interior view Shangri-La's Tanjung Aru Resort & Spa
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8.7
Excellent
8.0% this month
/10
(4253 reviews)See what guests said
See map
8.6
Excellent
Location rating score
Excellent location - 190 meters to the beach
Parking
FREE
  • Consulate of Japan270 m
  • Kinabalu Golf Course690 m
  • Tanjung Aru Beach800 m
  • Kota Kinabalu International Airport1.66 km
  • Sutera Harbour Golf Club1.84 km
  • State Mosque2.81 km
  • Petagas War Memorial2.96 km
  • Imago Shopping Mall3.11 km
  • Science & Technology Centre3.26 km
  • Sabah Art Gallery3.26 km
  • Free Wi-Fi

    Shangri-La's Tanjung Aru Resort & Spa

    20 Jalan Aru, Tanjung Aru, Kota Kinabalu, Malaysia, 88100 - See map

    This property is in high demand!

    Booked 242 times | 50 travelers are looking at this property right now

    "Try to just stay here for 2 nights and enjoy all the services offered to them."
    Afiq - 3 December 2018
    Exceptional reputation
    Recommended by 92% of guests
    Exceptional facilities on premise
    9.1 facilities on premise
    • Airport transfer

    • 190 meters to the beach

    • Currency exchange

    • Free Wi-Fi in all rooms!

    • Steamroom

    Property ranking|Compared to 2,318 Kota Kinabalu properties
    See all rankings
    Room comfort score
    9.0/10
    Review score - Australia
    8.8/10
    Cleanliness score
    9.0/10
    Service score
    8.9/10
    Better than
    99
    %
    of Kota Kinabalu properties
    Better than
    99
    %
    of Kota Kinabalu properties
    Better than
    98
    %
    of Kota Kinabalu properties
    Better than
    97
    %
    of Kota Kinabalu properties
    Value for money8.1
    Distance to city center7 km
    Location rating8.6
    Nearest airportKota Kinabalu International Airport (BKI)
    Distance to airport1.7 km

    Rooms available at Shangri-La's Tanjung Aru Resort & Spa

    9.0
    Excellent
    Room comfort & quality
    Kinabalu Twin Room with Sea View
    Kinabalu Twin Room with Sea View
    ...
    • Room size: 45 m²/484 ft²
    • Balcony/terrace
    • 2 single beds
    Enter dates to see prices
    Club Sea View
    Club Sea View
    ...
    • Room size: 45 m²/484 ft²
    • Sea view
    • 2 single beds
    Enter dates to see prices
    Tanjung Executive Suite
    Tanjung Executive Suite
    ...
    • Room size: 108 m²/1163 ft²
    • Sea view
    • 1 king bed
    Enter dates to see prices
    Kinabalu Mountain View
    Kinabalu Mountain View
    ...
    • Room size: 45 m²/484 ft²
    • Mountain view
    • 1 king bed
    Enter dates to see prices
    Club Sea View King Bed
    Club Sea View King Bed
    ...
    • Room size: 45 m²/484 ft²
    • Sea view
    • 1 king bed
    Enter dates to see prices
    Tanjung Deluxe Sea View Suite
    Tanjung Deluxe Sea View Suite
    ...
    • Room size: 185 m²/1991 ft²
    • Sea view
    • 1 king bed
    Enter dates to see prices
    Executive Family Room
    Executive Family Room
    ...
    • Room size: 66 m²/710 ft²
    • Sea view
    • 1 king bed and 2 bunk beds
    Enter dates to see prices
    Kinabalu Club Mountainview Room
    Kinabalu Club Mountainview Room
    ...
    • Room size: 45 m²/484 ft²
    • Mountain view
    • 1 king bed
    Enter dates to see prices
    Kinabalu Club Mountainview Twin
    Kinabalu Club Mountainview Twin
    ...
    • Room size: 45 m²/484 ft²
    • Mountain view
    • 2 single beds
    Enter dates to see prices
    Sea View
    Sea View
    ...
    • Room size: 47 m²/506 ft²
    • Sea view
    • 1 king bed
    Enter dates to see prices

    What people love about Shangri-La's Tanjung Aru Resort & Spa

    • 7.6
      Very good

      "Lovely resort with facilities for the whole family."

      Chelsea

      |

      25 June 2018

    • 8.8
      Excellent

      "The resort is fantastic and fun for the kids."

      Huzaima

      |

      27 December 2018

    • 5.2
      Review score

      "To begin with resort has got perfect scenery"

      Azlina

      |

      5 January 2019

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    More about Shangri-La's Tanjung Aru Resort & Spa

    More about Shangri-La's Tanjung Aru Resort & Spa

    8.8
    Excellent

    "The water park was fun and the private beach was nice too."

    Huzaima

    |

    27 December 2018

    An overview

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    Most talked about facilities

    Swimming Pool
    122 mentions
    Food & Dining
    76 mentions
    Breakfast
    65 mentions
    Beach
    35 mentions

    What they offer

    10.0
    Exceptional
    Staff 

    "Staff are very friendly and extremely professional ."

    Wuei

    |

    19 December 2017

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Food and dining

    Restaurants on site

    Cafe' TATU
    Cuisine:International, Japanese, Korean
    Menu:Buffet, A-la-carte
    Coco-Joe's Bar & Grill
    Cuisine:International, Seafood, Grill/BBQ
    Menu:Buffet
    Shang Palace
    Cuisine:Chinese
    Menu:Buffet
    Peppino
    Cuisine:Italian
    Menu:Buffet

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

    Show less
    Most helpful reviews for Shangri-La's Tanjung Aru Resort & Spa
    Family with teens
    Stayed 6 nights in June 2019
    Executive Family Room
    Exceptional9.2
    Amazing, friendly staff and very comfortable stayOriginally we were booked to stay on nearby Gaya Island but changed to the Shangri La as one of our party is vegan and one vegetarian and we thought we might struggle if the food at the resort was not vegan/veggie friendly and we were trapped on an island. Glad we did, as although the food was fairly good at the Shangri La, there was not much for vegans and we went into nearly KK for supper several times. Also, the food at the Shangri La is expensive; on Tuesday night there is an all you can eat Italian food buffet which I think is around £40 - certainly not good value if your only option is basically pasta with tomato sauce. Breakfast (included) was fabulous. The staff are exceptional - very friendly and so polite and helpful. Our fifth floor room was large and comfortable and very clean if a tiny bit dated - apparently those in the other wing have been done up (we were in Kinabalu wing). Download Grab Taxi app to cut your taxi fares by a third to and from the hotel!
    Tessfrom United KingdomReviewed July 15, 2019
    Couple
    Stayed 1 night in May 2019
    Sea View
    Excellent8.4
    ExcellentThe resort was great! We get very disappointed with the Sabah Cultural Buffet where we did not get enough varieties of food. It’s not worth the price for the food yet the performance was good. We gets cold food due to it was held outdoor. They only offered syrup drinks and complimentary one glass of alcohol for the whole buffet. For the buffet rate, please do more varieties cause this is very important to maintain Malaysia image in tourist mind.
    justinfrom MalaysiaReviewed May 23, 2019
    Group
    Stayed 1 night in March 2019
    Sea View
    Exceptional10.0
    The room is big and comfortableLove to stay at this hotel.. the room is big.. have balcony and thank you to the helpful staff and excellent services.. We have to catch our flight to Layang layang island and they offer us to get our pack breakfast.. It is really nice.. For sure I will stay at this hotel again when i visit KK..
    Adrianafrom IndonesiaReviewed May 07, 2019
    Group
    Stayed 1 night in March 2019
    Twin Sea View Twin Bed
    Exceptional10.0
    Nice Room and balconyhelpful staff and excellent services.. We have to catch our flight to Layang layang island and they offer us to get our pack breakfast.. It is really nice.. For sure I will stay at this hotel again when i visit KK..
    Adrianafrom IndonesiaReviewed May 07, 2019
    Family with young children
    Stayed 1 night in July 2019
    Kinabalu Mountain View
    Exceptional10.0
    ExceptionalGood Location
    wongfrom MalaysiaReviewed July 15, 2019

    Reviews of Shangri-La's Tanjung Aru Resort & Spa from real guests

    Overall rating
    8.6
    Excellent
    From 7233 reviews
    Provided by verified guests of
    Agoda Reviews (4253)Booking.com Reviews (2980)
    Rating via Agoda8.7
    /
    10
    Excellent
    8.0% this month
    Cleanliness9.0
    Facilities9.1
    Location8.6
    Room comfort and quality9.0
    Service8.9
    Value for money8.1
    High score for Kota Kinabalu
    Rating
    9+ Exceptional (1414)
    8-9 Excellent (788)
    7-8 Very Good (573)
    6-7 Good (194)
    <6 Below Expectation (182)
    Time of the year
    Mar - May (736)
    Jun - Aug (1041)
    Sep - Nov (782)
    Dec - Feb (592)
    All guests (4253)
    All room types
    All languages

    Show reviews that mention 

    Showing 3151 verified guest comments
    12345
    9.2
    Exceptional
    Tess from United Kingdom
    Family with teens
    Executive Family Room
    Stayed 6 nights in June 2019

    Amazing, friendly staff and very comfortable stay”

    Originally we were booked to stay on nearby Gaya Island but changed to the Shangri La as one of our party is vegan and one vegetarian and we thought we might struggle if the food at the resort was not vegan/veggie friendly and we were trapped on an island. Glad we did, as although the food was fairly good at the Shangri La, there was not much for vegans and we went into nearly KK for supper several times. Also, the food at the Shangri La is expensive; on Tuesday night there is an all you can eat Italian food buffet which I think is around £40 - certainly not good value if your only option is basically pasta with tomato sauce. Breakfast (included) was fabulous. The staff are exceptional - very friendly and so polite and helpful. Our fifth floor room was large and comfortable and very clean if a tiny bit dated - apparently those in the other wing have been done up (we were in Kinabalu wing). Download Grab Taxi app to cut your taxi fares by a third to and from the hotel!

    Reviewed July 15, 2019

    Dear Tess, Thank you so much for taking time to share this review with us and for making us a part of your Borneo adventures. Your feedback and comments are well noted and we will do our best to improve our service. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.

    Responded July 15, 2019
    Shangri-La's Tanjung Aru Resort & Spa
    8.4
    Excellent
    justin from Malaysia
    Couple
    Sea View
    Stayed 1 night in May 2019

    Excellent”

    The resort was great! We get very disappointed with the Sabah Cultural Buffet where we did not get enough varieties of food. It’s not worth the price for the food yet the performance was good. We gets cold food due to it was held outdoor. They only offered syrup drinks and complimentary one glass of alcohol for the whole buffet. For the buffet rate, please do more varieties cause this is very important to maintain Malaysia image in tourist mind.

    Reviewed May 23, 2019

    Dear justin, Thank you so much for this amazing review of the resort. I am very sorry to hear that our services have fallen short of your expectations. Your feedback here is most invaluable to us because it highlights the areas that we can improve. We will work on improving ourselves immediately. Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.

    Responded May 24, 2019
    Shangri-La's Tanjung Aru Resort & Spa
    10.0
    Exceptional
    Adriana from Indonesia
    Group
    Sea View
    Stayed 1 night in March 2019

    The room is big and comfortable”

    Love to stay at this hotel.. the room is big.. have balcony and thank you to the helpful staff and excellent services.. We have to catch our flight to Layang layang island and they offer us to get our pack breakfast.. It is really nice.. For sure I will stay at this hotel again when i visit KK..

    Reviewed May 07, 2019

    Dear Adriana, Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.

    Responded May 08, 2019
    Shangri-La's Tanjung Aru Resort & Spa
    10.0
    Exceptional
    Adriana from Indonesia
    Group
    Twin Sea View Twin Bed
    Stayed 1 night in March 2019

    Nice Room and balcony”

    helpful staff and excellent services.. We have to catch our flight to Layang layang island and they offer us to get our pack breakfast.. It is really nice.. For sure I will stay at this hotel again when i visit KK..

    Reviewed May 07, 2019

    Dear Adriana, Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.

    Responded May 08, 2019
    Shangri-La's Tanjung Aru Resort & Spa
    10.0
    Exceptional
    wong from Malaysia
    Family with young children
    Kinabalu Mountain View
    Stayed 1 night in July 2019

    Exceptional”

    Good Location

    Reviewed July 15, 2019

    Dear wong, Thank you so much for wonderful review of the resort! We can't wait to welcome you back again to Borneo soon. Until we meet again, safe travels always.

    Responded July 16, 2019
    Shangri-La's Tanjung Aru Resort & Spa
    8.0
    Excellent
    Sharmin from Singapore
    Couple
    Sea View King Bed
    Stayed 4 nights in June 2018

    Full facilities, busy hotel ”

    Hotel is more a family hotel, i wouldn't recommend it if you are looking for a quiet beach getaway. There are good activities for children and the hotel organizes an island hopping trip which is quite useful as they have hourly shuttles to the islands.

    Reviewed April 12, 2019

    Dear Sharmin, Thank you so much for wonderful review of the resort! We can't wait to welcome you back again to Borneo soon. Until we meet again, safe travels always.

    Responded April 12, 2019
    Shangri-La's Tanjung Aru Resort & Spa
    10.0
    Exceptional
    Jiahui from China
    Couple
    Sea View
    Stayed 2 nights in May 2019

    Nice view and good service ”

    Thank you so much for prepare everything for me.special thanks Joanna help us check in is very helpful with her warm smile and guest relation team Jessna (I don't know how to spell it )but I really thanks for her help and let me has memorable memories.very nice hotel very nice service .

    Reviewed June 03, 2019

    Dear Jiahui, We are gleaming from ear-to-ear just reading your review. Thank you very much for this and we will definitely be sharing this with the team! It is reviews like this that makes our day the more special and we look forward to delighting guests always! Wishing you a wonderful day ahead and hope to see you around the resort soon :)

    Responded June 04, 2019
    Shangri-La's Tanjung Aru Resort & Spa
    8.8
    Excellent
    Huzaima from Singapore
    Family with young children
    Sea View
    Stayed 2 nights in December 2018

    Great for kids but everything was overpriced”

    The resort is fantastic and fun for the kids. The water park was fun and the private beach was nice too. The room is big enough and the staff were very helpful and friendly. But food, drinks and everything are so expensive. RM56 for fried rice is daylight robbery.

    Reviewed December 27, 2018

    Dear Huzaima, Thank you so much for sharing this review with us. I am very sorry to hear that our services have fallen short of your expectations. Your feedback here is most invaluable to us because it highlights the areas that we can improve. We will work on improving ourselves immediately. Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.

    Responded December 31, 2018
    Shangri-La's Tanjung Aru Resort & Spa
    9.2
    Exceptional
    mohamad from Brunei Darussalam
    Family with young children
    Kinabalu Mountain View
    Stayed 1 night in November 2018

    Exceptional”

    The hotel was excellent Check in and out time was fast Spent 2night in the hotel and everything was really good Breakfast was ok n alot of choices The kids love the swimming pool The hotel was helpful on arranging our stayed which was originally at kinabalu wings at 1night n seaview at 1 night due to full booked. The staff gave and option to make our booking for 2nights at seaview but have to pay alittle sum which am ok with that.. thanks cause help us alot and dont have to change rooms.. Will definitely come back again

    Reviewed November 20, 2018

    Dear mohamad, Thank you for taking time to share your review with us. Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, please know that we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.

    Responded November 22, 2018
    Shangri-La's Tanjung Aru Resort & Spa
    8.8
    Excellent
    SITI from Singapore
    Couple
    Stayed 2 nights in September 2018

    The place to relax and chill”

    Words cannot describe how awesome this resort is. If you intend to stay within the resort, i would recommend that you spend a bit more and opt for the club floor as it offers you access to the club lounge and technically you can save on paying for Hotel Restaurant or in room dining. Large room with good amenities. Great pool, spa and gym facilities.

    Reviewed September 20, 2018

    Dear SITI, Thank you so much for this amazing review of the resort. We are both humbled and honoured! Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.

    Responded September 21, 2018
    Shangri-La's Tanjung Aru Resort & Spa
    6.8
    Good
    Cheng from South Korea
    Group
    Sea View
    Stayed 2 nights in March 2019

    Check-In Queue”

    I don't understand why the check-in staff was entertaining internal hotel staff for some printing transaction, while the waiting queue was so long and busy. At the same time, the two staff were chit-chatting ignoring the long queue ...! I asked for the female staff name but was being rejected.

    Reviewed April 24, 2019

    Dear Cheng, Thank you very much for taking the time to write this review of the resort. I am very sorry to hear that our services have fallen short of your expectations. Your feedback here is most invaluable to us because it highlights the areas that we can improve. We will work on improving ourselves immediately. We appreciate your continued support and friendship.

    Responded April 25, 2019
    Shangri-La's Tanjung Aru Resort & Spa
    9.6
    Exceptional
    Nor from Brunei Darussalam
    Family with young children
    Sea View
    Stayed 2 nights in February 2019

    Well worth it as a fun packed getaway”

    Shangri-la Tanjung Aru offers a lively atmosphere for a chill and fun in the water vacation with young kids. I like how there is a schedule for certain activities for children or adults to participate. To spend a few days in the vicinity is made well worth it. Staff are friendly in general, and are ready to help.

    Reviewed February 28, 2019

    Dear Nor, Thank you so much for this amazing review of the resort. We are both humbled and honoured! Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.

    Responded March 04, 2019
    Shangri-La's Tanjung Aru Resort & Spa
    8.4
    Excellent
    AIMEE from Philippines
    Family with young children
    Kinabalu Mountain View
    Stayed 3 nights in May 2019

    Kota Getaway”

    Our family enjoyed our stay.. food was great, staff was very helpful and the place was child friendly. The hotel's location is also very close to the airport and malls.

    Reviewed June 03, 2019

    Dear AIMEE, Thank you for sharing your experience with us through this review. We look forward to having you and your family here with us again. Till then, safe travels!

    Responded June 04, 2019
    Shangri-La's Tanjung Aru Resort & Spa
    8.4
    Excellent
    Peggy from Hong Kong
    Couple
    Kinabalu Mountainview Twin
    Stayed 3 nights in December 2018

    Excellent”

    Room and toilet a bit old but the stay overall is good

    Reviewed May 16, 2019

    Dear Peggy, Thank you very much for taking the time to write this review of the resort. Your feedback here is most invaluable to us because it highlights the areas that we can improve. We will work on improving ourselves immediately. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.

    Responded May 17, 2019
    Shangri-La's Tanjung Aru Resort & Spa
    9.6
    Exceptional
    THAM from Malaysia
    Family with young children
    Sea View King Bed
    Stayed 2 nights in May 2018

    Excellent hotel with young children”

    Stay 3days 2 night ,everything was great dan staff very friendly dan also room very clean .breakfast last year better during renovation .ours kids so happy because the club and pool .sunset bar good to stay for a beer.

    Reviewed June 04, 2018
    9.6
    Exceptional
    Henson from Philippines
    Family with young children
    Sea View King Bed
    Stayed 3 nights in May 2018

    Unexpectedly lovely resort”

    We loved and enjoyed our stay in the resort. We booked 2 rooms and requested for a connecting one. Checked-in was really great as they did it inside our room! I forgot to get the name of the staff. Service was great. Our kids enjoyed the facilities of the hotel. Most especially the pool with slides! Food was okay since we are not used to Malaysia cuisine. The only downside of the hotel is the beach. I tried to go to the beach and swim but it is a bit rocky and there were a lot of Jellyfish. I even got stung by one. Luckily we did not let the children swim in the beach. We hope they can think of a way how the guest can swim or go for a dip in the beach. Overall, we still enjoyed our stay here and definitely recommend it!

    Reviewed May 15, 2018
    10.0
    Exceptional
    steve from Singapore
    Couple
    Sea View King Bed
    Stayed 2 nights in May 2018

    A ver special romantic trip”

    I have had booked for my honeymoon trip with my wife, and i added a little surprise for her, and yet i was caught into my own surprises, as i did not expect the staffs made so much effort for my special arrangement, and it was pretty short notice for such request. I would definitely plan for another visit by this year again.

    Reviewed May 13, 2018
    10.0
    Exceptional
    Pui from Malaysia
    Couple
    Kinabalu Twin Room with Sea View
    Stayed 2 nights in March 2018

    Exceptional”

    It was a great stay at this resort. The sunset view there was just awesome. The only thing that I have to commend is that the portion at the main restaurant / in house dining is alot. The single portion is enough for 2 persons. Or perhaps it is just me who has low appetite. As I saw on your table informing guest not to waste food, perhaps could consider having small or regular portion for guests to choose would be good. Overall a relaxing stay.

    Reviewed March 14, 2018
    9.6
    Exceptional
    Dk from Brunei Darussalam
    Family with young children
    Twin Sea View
    Stayed 2 nights in December 2017

    Excellent Resort in Borneo Island”

    We love to bring our kids here.. its our 2nd visit to this resort and it has improved alot more... very suitable with young children and friendly staff.. the Seaview side of the hotel has recently been renovated which is great!

    Reviewed December 20, 2017
    8.8
    Excellent
    Reza from Singapore
    Family with young children
    Kinabalu Club Mountainview Room
    Stayed 2 nights in December 2017

    Good view and amenities”

    Everything is good except that the nearest eating place is Lucy's Kitchen which is nearly 1km away. We walked once only. The rest of the time, we took Grab to reach there. You can book a shuttle to some of the islands at a reasonable rate per person. Worth it than going to the jetty by taking the public boat yourself. You can forget about renting snorkeling sets because you are unlikely to find any corals or fish to see. The sea off Manukan Island is filled with rubbish, dead trees and jelly fish during the rainy season. Welcome seafood is a restaurant that you must try if you are at KK. The live seafood variety are humongous and affordable.

    Reviewed December 19, 2017
    12345
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    Shangri-La's Tanjung Aru Resort & Spa
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    • Excellent location
    • Tanjung Aru Beach