8.7

Excellent
14.2% this month
/10
(7,456 reviews)See what guests said
Highly rated by guests – 92% would recommend
Highly rated by guests – 92% would recommend
View40
Housekeeping17
Breakfast15
See map

8.7

Excellent

Location rating score

Excellent location - 190 meters to the beach
Parking
FREE
Popular landmarks
Sabah State Museum 3.3 km
Mamutik Island 4.2 km
Night Market 4.3 km
Gaya Street Sunday Market 4.8 km
Manukan Island 5.1 km
Kota Kinabalu City Mosque 5.1 km
Signal Hill Observatory Platform 5.3 km
Tunku Abdul Rahman Marine Park 7.0 km
Sapi Island 7.0 km
Poring Hot Springs 18.8 km
Nearby landmarks
Consulate of Japan 270 m
Kinabalu Golf Course 690 m
Principal's Parking 920 m
Tanjung Aru Beach 930 m
Roll Call Area 940 m
Perdana Park Parking Lot 1.0 km
Sea Park Condominium Parking Lot 1.1 km
Perdana Park Playground 1.1 km
Perdana Park Man Made Lake 1.1 km
Stone boardwalk sunset viewpoint 1.2 km
Shangri-La Tanjung Aru, Kota Kinabalu

"All about this hotel, U will love it."

hariyati - 4 January 2021
 Shangri-La Tanjung Aru, Kota Kinabalu
Interior view Shangri-La Tanjung Aru, Kota Kinabalu
Beach Shangri-La Tanjung Aru, Kota Kinabalu
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Free Wi-Fi

Shangri-La Tanjung Aru, Kota Kinabalu

20 Jalan Aru, Tanjung Aru, Kota Kinabalu, Malaysia, 88100 - See map
Attention

This property is in high demand!

8 travelers have booked today.

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
  • Airport transfer

  • 190 meters to the beach

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Steamroom

Your dates are popular among travelersUsers are booking a place in Kota Kinabalu every 3 minutes on Agoda.com
Value for money8.2
Distance to city center7 km
Location rating8.7
Nearest airportKota Kinabalu International Airport (BKI)
Distance to airport3.8 km

Rooms available at Shangri-La Tanjung Aru, Kota Kinabalu

Excellent
Room comfort & quality
9.0
Tanjung Exec Seaview Suite
...
  • Balcony/terrace
  • Non-smoking
  • 1 double bed
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Kinabalu Family Room
...
  • Balcony/terrace
  • Non-smoking
  • 1 double bed
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Tanjung Deluxe Seaview Suite
...
  • Balcony/terrace
  • Non-smoking
  • 1 double bed
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Kinabalu Seaview 1 King
...
  • Balcony/terrace
  • Non-smoking
  • 1 king bed
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Tanjung Seaview 2 Twins
...
  • Balcony/terrace
  • Non-smoking
  • 2 single beds
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Tanjung Seaview 1 King
...
  • Balcony/terrace
  • Non-smoking
  • 1 king bed
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Kinabalu Mountain View 2 Twins
...
  • Balcony/terrace
  • Non-smoking
  • 2 single beds
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Horizon Club Seaview Twin
...
  • Balcony/terrace
  • Shower and bathtub
  • 2 single beds
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Kinabalu Seaview 2 Twins
...
  • Balcony/terrace
  • Non-smoking
  • 2 single beds
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Kinabalu Mountain View 1 King
...
  • Balcony/terrace
  • Non-smoking
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Shangri-La Tanjung Aru, Kota Kinabalu?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Shangri-La Tanjung Aru, Kota Kinabalu?

Shangri-La Tanjung Aru, Kota Kinabalu is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 111.50 MYR. Just use the "Let us know what you need" section of the booking page to let the resort know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Shangri-La Tanjung Aru, Kota Kinabalu has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the resort. If you're looking for an easy way to get around Kota Kinabalu with private transportation, the resort can arrange both taxis or car rental.

Is breakfast offered at Shangri-La Tanjung Aru, Kota Kinabalu?

Wake up to a great buffet breakfast at Shangri-La Tanjung Aru, Kota Kinabalu.

What are my dining options at Shangri-La Tanjung Aru, Kota Kinabalu?

Shangri-La Tanjung Aru, Kota Kinabalu features 3 on-site restaurants for your dining convenience.

What is the smoking policy at Shangri-La Tanjung Aru, Kota Kinabalu?

Shangri-La Tanjung Aru, Kota Kinabalu does permit smoking in some areas and is not 100% smoke-free.

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What people love about Shangri-La Tanjung Aru, Kota Kinabalu

  • 7.2

    Very good

    "Amazing view from the hotel room."

    BONG-KUK

    |

    5 March 2019

  • 9.6

    Exceptional
    Cleanliness

    "Super clean with comfortable bed."

    Nur

    |

    23 February 2021

  • 10.0

    Exceptional
    Staff 

    "Hotel staff was kind & helpful."

    Adrian

    |

    7 October 2020

Property ranking|Compared to 1,449 Kota Kinabalu properties
See all rankings
Room comfort score
9/10
Cleanliness score
9/10
Service score
8.9/10
Room size
63 sqm.
Better than
99
%
of Kota Kinabalu properties
Better than
97
%
of Kota Kinabalu properties
Better than
95
%
of Kota Kinabalu properties
Bigger than
95
%
of Kota Kinabalu properties
Up to 30% off with Agoda Insider Deals!

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Overall rating:

8.7

Excellent
7,456 reviews
Cleanliness
9.0
Facilities
9.0
Location
8.7
Read all reviews >
What travelers say they love:
Buy this hotel with promo package .
hariyati from Malaysia
Family with older children
More about Shangri-La Tanjung Aru, Kota Kinabalu

More about Shangri-La Tanjung Aru, Kota Kinabalu

Set in 25 acres of award-winning gardens along the sweeping bay, Shangri-La Tanjung Aru, Kota Kinabalu beautifully overlooks the islands of Tunku Abdul Rahman National Park, creating a perfect end to any day. Just 10 minutes away from Kota Kinabalu International Airport, this 5-star property is a great place to relax with recently renovated modern rooms which clearly capture the view of the mountain or stunning South China Sea. Also featuring a magnificent pool, Jacuzzi beds, and infinity section, you can visit the iconic Sunset Bar for refreshing drinks. For the little ones, the hotel has a water play area and waterslides to make their trip and enjoyable one. Finally, you should not miss out on the various cuisines ranging from Asian to international favorites, and end it all by opting for a revitalizing time at the award winning CHI, The Spa. Exclusively owned and operated by Shangri-La Tanjung Aru, Kota Kinabalu, STAR Marina is a recreational facility providing professional water sport services, boating and cruise facilities, and a learning facility for dive enthusiasts. The facility consists of an exclusive private jetty, a boat yard for repairs and maintenance, a boat ramp, water sports atrium and dive center offering a variety of dive certification classes, facilities, and equipment.

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Most talked about facilities

Swimming Pool

122 mentions

Food & Dining

76 mentions

Breakfast

65 mentions

Beach

35 mentions

What they offer

10.0

Exceptional
Staff 

"The staffs are very polite n kind."

raja

|

6 January 2021

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

American
Asian
Continental
Halal
Vegetarian
Gluten-free
Buffet

Restaurants on site

Cafe' TATU
Cuisine:International, Japanese, Korean
Menu:Buffet, A-la-carte
Coco-Joe's Bar & Grill
Cuisine:International, Seafood, Grill/BBQ
Menu:Buffet
Shang Palace
Cuisine:Chinese
Menu:Buffet
Peppino
Cuisine:Italian
Menu:Buffet

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Shangri-La Tanjung Aru, Kota Kinabalu from real guests

Provided by verified guests of Agoda
8.7
/
10
Cleanliness9.0
Facilities9.0
Location8.7
Room comfort and quality9.0
Service8.9
Value for money8.2
High score for Kota Kinabalu
Rating
9+ Exceptional (1537)
8-9 Excellent (813)
7-8 Very Good (595)
6-7 Good (201)
<6 Below Expectation (197)
Time of the year
Mar - May (764)
Jun - Aug (1079)
Sep - Nov (822)
Dec - Feb (678)
Don't miss out!Users are booking a place in Kota Kinabalu every 3 minutes on Agoda.com
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Show reviews that mention 

Showing 3343 verified guest comments
12345
9.2
Exceptional
Tess from United Kingdom
Family with teens
Kinabalu Family Room
Stayed 6 nights in June 2019

Amazing, friendly staff and very comfortable stay”

Originally we were booked to stay on nearby Gaya Island but changed to the Shangri La as one of our party is vegan and one vegetarian and we thought we might struggle if the food at the resort was not vegan/veggie friendly and we were trapped on an island. Glad we did, as although the food was fairly good at the Shangri La, there was not much for vegans and we went into nearly KK for supper several times. Also, the food at the Shangri La is expensive; on Tuesday night there is an all you can eat Italian food buffet which I think is around £40 - certainly not good value if your only option is basically pasta with tomato sauce. Breakfast (included) was fabulous. The staff are exceptional - very friendly and so polite and helpful. Our fifth floor room was large and comfortable and very clean if a tiny bit dated - apparently those in the other wing have been done up (we were in Kinabalu wing). Download Grab Taxi app to cut your taxi fares by a third to and from the hotel!

Reviewed July 15, 2019

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Dear Tess, Thank you so much for taking time to share this review with us and for making us a part of your Borneo adventures. Your feedback and comments are well noted and we will do our best to improve our service. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.

Responded July 15, 2019
Shangri-La Tanjung Aru, Kota Kinabalu
8.4
Excellent
justin from Malaysia
Couple
Tanjung Seaview 1 King
Stayed 1 night in May 2019

Excellent”

The resort was great! We get very disappointed with the Sabah Cultural Buffet where we did not get enough varieties of food. It’s not worth the price for the food yet the performance was good. We gets cold food due to it was held outdoor. They only offered syrup drinks and complimentary one glass of alcohol for the whole buffet. For the buffet rate, please do more varieties cause this is very important to maintain Malaysia image in tourist mind.

Reviewed May 23, 2019

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Dear justin, Thank you so much for this amazing review of the resort. I am very sorry to hear that our services have fallen short of your expectations. Your feedback here is most invaluable to us because it highlights the areas that we can improve. We will work on improving ourselves immediately. Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.

Responded May 24, 2019
Shangri-La Tanjung Aru, Kota Kinabalu
10.0
Exceptional
Adriana from Indonesia
Group
Tanjung Seaview 1 King
Stayed 1 night in March 2019

The room is big and comfortable”

Love to stay at this hotel.. the room is big.. have balcony and thank you to the helpful staff and excellent services.. We have to catch our flight to Layang layang island and they offer us to get our pack breakfast.. It is really nice.. For sure I will stay at this hotel again when i visit KK..

Reviewed May 07, 2019

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Dear Adriana, Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.

Responded May 08, 2019
Shangri-La Tanjung Aru, Kota Kinabalu
10.0
Exceptional
Adriana from Indonesia
Group
Tanjung Seaview 2 Twins
Stayed 1 night in March 2019

Nice Room and balcony”

helpful staff and excellent services.. We have to catch our flight to Layang layang island and they offer us to get our pack breakfast.. It is really nice.. For sure I will stay at this hotel again when i visit KK..

Reviewed May 07, 2019

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Dear Adriana, Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.

Responded May 08, 2019
Shangri-La Tanjung Aru, Kota Kinabalu
10.0
Exceptional
wong from Malaysia
Family with young children
Kinabalu Mountain View 1 King
Stayed 1 night in July 2019

Exceptional”

Good Location

Reviewed July 15, 2019

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Dear wong, Thank you so much for wonderful review of the resort! We can't wait to welcome you back again to Borneo soon. Until we meet again, safe travels always.

Responded July 16, 2019
Shangri-La Tanjung Aru, Kota Kinabalu
8.0
Excellent
Sharmin from Singapore
Couple
Stayed 4 nights in June 2018

Full facilities, busy hotel ”

Hotel is more a family hotel, i wouldn't recommend it if you are looking for a quiet beach getaway. There are good activities for children and the hotel organizes an island hopping trip which is quite useful as they have hourly shuttles to the islands.

Reviewed April 12, 2019

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Dear Sharmin, Thank you so much for wonderful review of the resort! We can't wait to welcome you back again to Borneo soon. Until we meet again, safe travels always.

Responded April 12, 2019
Shangri-La Tanjung Aru, Kota Kinabalu
10.0
Exceptional
Jiahui from China
Couple
Kinabalu Seaview 1 King
Stayed 2 nights in May 2019

Nice view and good service ”

Thank you so much for prepare everything for me.special thanks Joanna help us check in is very helpful with her warm smile and guest relation team Jessna (I don't know how to spell it )but I really thanks for her help and let me has memorable memories.very nice hotel very nice service .

Reviewed June 03, 2019

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Dear Jiahui, We are gleaming from ear-to-ear just reading your review. Thank you very much for this and we will definitely be sharing this with the team! It is reviews like this that makes our day the more special and we look forward to delighting guests always! Wishing you a wonderful day ahead and hope to see you around the resort soon :)

Responded June 04, 2019
Shangri-La Tanjung Aru, Kota Kinabalu
8.8
Excellent
Huzaima from Singapore
Family with young children
Kinabalu Seaview 1 King
Stayed 2 nights in December 2018

Great for kids but everything was overpriced”

The resort is fantastic and fun for the kids. The water park was fun and the private beach was nice too. The room is big enough and the staff were very helpful and friendly. But food, drinks and everything are so expensive. RM56 for fried rice is daylight robbery.

Reviewed December 27, 2018

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Dear Huzaima, Thank you so much for sharing this review with us. I am very sorry to hear that our services have fallen short of your expectations. Your feedback here is most invaluable to us because it highlights the areas that we can improve. We will work on improving ourselves immediately. Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.

Responded December 31, 2018
Shangri-La Tanjung Aru, Kota Kinabalu
9.2
Exceptional
mohamad from Brunei Darussalam
Family with young children
Kinabalu Mountain View 1 King
Stayed 1 night in November 2018

Exceptional”

The hotel was excellent Check in and out time was fast Spent 2night in the hotel and everything was really good Breakfast was ok n alot of choices The kids love the swimming pool The hotel was helpful on arranging our stayed which was originally at kinabalu wings at 1night n seaview at 1 night due to full booked. The staff gave and option to make our booking for 2nights at seaview but have to pay alittle sum which am ok with that.. thanks cause help us alot and dont have to change rooms.. Will definitely come back again

Reviewed November 20, 2018

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Dear mohamad, Thank you for taking time to share your review with us. Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, please know that we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.

Responded November 22, 2018
Shangri-La Tanjung Aru, Kota Kinabalu
8.8
Excellent
SITI from Singapore
Couple
Stayed 2 nights in September 2018

The place to relax and chill”

Words cannot describe how awesome this resort is. If you intend to stay within the resort, i would recommend that you spend a bit more and opt for the club floor as it offers you access to the club lounge and technically you can save on paying for Hotel Restaurant or in room dining. Large room with good amenities. Great pool, spa and gym facilities.

Reviewed September 20, 2018

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Dear SITI, Thank you so much for this amazing review of the resort. We are both humbled and honoured! Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.

Responded September 21, 2018
Shangri-La Tanjung Aru, Kota Kinabalu
6.8
Good
Cheng from South Korea
Group
Tanjung Seaview 1 King
Stayed 2 nights in March 2019

Check-In Queue”

I don't understand why the check-in staff was entertaining internal hotel staff for some printing transaction, while the waiting queue was so long and busy. At the same time, the two staff were chit-chatting ignoring the long queue ...! I asked for the female staff name but was being rejected.

Reviewed April 24, 2019

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Dear Cheng, Thank you very much for taking the time to write this review of the resort. I am very sorry to hear that our services have fallen short of your expectations. Your feedback here is most invaluable to us because it highlights the areas that we can improve. We will work on improving ourselves immediately. We appreciate your continued support and friendship.

Responded April 25, 2019
Shangri-La Tanjung Aru, Kota Kinabalu
9.6
Exceptional
Nor from Brunei Darussalam
Family with young children
Tanjung Seaview 1 King
Stayed 2 nights in February 2019

Well worth it as a fun packed getaway”

Shangri-la Tanjung Aru offers a lively atmosphere for a chill and fun in the water vacation with young kids. I like how there is a schedule for certain activities for children or adults to participate. To spend a few days in the vicinity is made well worth it. Staff are friendly in general, and are ready to help.

Reviewed February 28, 2019

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Dear Nor, Thank you so much for this amazing review of the resort. We are both humbled and honoured! Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.

Responded March 04, 2019
Shangri-La Tanjung Aru, Kota Kinabalu
8.4
Excellent
AIMEE from Philippines
Family with young children
Kinabalu Mountain View 1 King
Stayed 3 nights in May 2019

Kota Getaway”

Our family enjoyed our stay.. food was great, staff was very helpful and the place was child friendly. The hotel's location is also very close to the airport and malls.

Reviewed June 03, 2019

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Dear AIMEE, Thank you for sharing your experience with us through this review. We look forward to having you and your family here with us again. Till then, safe travels!

Responded June 04, 2019
Shangri-La Tanjung Aru, Kota Kinabalu
8.4
Excellent
Peggy from Hong Kong SAR, China
Couple
Kinabalu Mountain View 2 Twins
Stayed 3 nights in December 2018

Excellent”

Room and toilet a bit old but the stay overall is good

Reviewed May 16, 2019

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Dear Peggy, Thank you very much for taking the time to write this review of the resort. Your feedback here is most invaluable to us because it highlights the areas that we can improve. We will work on improving ourselves immediately. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.

Responded May 17, 2019
Shangri-La Tanjung Aru, Kota Kinabalu
9.6
Exceptional
THAM from Malaysia
Family with young children
Stayed 2 nights in May 2018

Excellent hotel with young children”

Stay 3days 2 night ,everything was great dan staff very friendly dan also room very clean .breakfast last year better during renovation .ours kids so happy because the club and pool .sunset bar good to stay for a beer.

Reviewed June 04, 2018

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9.6
Exceptional
Henson from Philippines
Family with young children
Stayed 3 nights in May 2018

Unexpectedly lovely resort”

We loved and enjoyed our stay in the resort. We booked 2 rooms and requested for a connecting one. Checked-in was really great as they did it inside our room! I forgot to get the name of the staff. Service was great. Our kids enjoyed the facilities of the hotel. Most especially the pool with slides! Food was okay since we are not used to Malaysia cuisine. The only downside of the hotel is the beach. I tried to go to the beach and swim but it is a bit rocky and there were a lot of Jellyfish. I even got stung by one. Luckily we did not let the children swim in the beach. We hope they can think of a way how the guest can swim or go for a dip in the beach. Overall, we still enjoyed our stay here and definitely recommend it!

Reviewed May 15, 2018

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10.0
Exceptional
steve from Singapore
Couple
Stayed 2 nights in May 2018

A ver special romantic trip”

I have had booked for my honeymoon trip with my wife, and i added a little surprise for her, and yet i was caught into my own surprises, as i did not expect the staffs made so much effort for my special arrangement, and it was pretty short notice for such request. I would definitely plan for another visit by this year again.

Reviewed May 13, 2018

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10.0
Exceptional
Pui from Malaysia
Couple
Kinabalu Seaview 2 Twins
Stayed 2 nights in March 2018

Exceptional”

It was a great stay at this resort. The sunset view there was just awesome. The only thing that I have to commend is that the portion at the main restaurant / in house dining is alot. The single portion is enough for 2 persons. Or perhaps it is just me who has low appetite. As I saw on your table informing guest not to waste food, perhaps could consider having small or regular portion for guests to choose would be good. Overall a relaxing stay.

Reviewed March 14, 2018

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9.6
Exceptional
Dk from Brunei Darussalam
Family with young children
Stayed 2 nights in December 2017

Excellent Resort in Borneo Island”

We love to bring our kids here.. its our 2nd visit to this resort and it has improved alot more... very suitable with young children and friendly staff.. the Seaview side of the hotel has recently been renovated which is great!

Reviewed December 20, 2017

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8.8
Excellent
Reza from Singapore
Family with young children
Stayed 2 nights in December 2017

Good view and amenities”

Everything is good except that the nearest eating place is Lucy's Kitchen which is nearly 1km away. We walked once only. The rest of the time, we took Grab to reach there. You can book a shuttle to some of the islands at a reasonable rate per person. Worth it than going to the jetty by taking the public boat yourself. You can forget about renting snorkeling sets because you are unlikely to find any corals or fish to see. The sea off Manukan Island is filled with rubbish, dead trees and jelly fish during the rainy season. Welcome seafood is a restaurant that you must try if you are at KK. The live seafood variety are humongous and affordable.

Reviewed December 19, 2017

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