Sheraton Melbourne Hotel
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 Sheraton Melbourne Hotel
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8.7
Excellent
/10
(169 reviews)See what guests said
See map
8.9
Excellent
Location rating score
Excellent location - Inside city center
Popular neighborhood
  • Federation Square690 m
  • State Library of Victoria750 m
  • Emporium Melbourne800 m
  • Old Melbourne Gaol830 m
  • Melbourne Museum1.03 km
  • Melbourne Cricket Ground1.23 km
  • National Gallery of Victoria1.23 km
  • Queen Victoria Market1.55 km
  • Melbourne Aquarium1.57 km
  • Shrine of Remembrance2 km
  • Free Wi-Fi

    Sheraton Melbourne Hotel

    27 Little Collins Street, Melbourne CBD, Melbourne, Australia, 3000 - See map
    "Clean, new fresh interior, dining facilities very convenient and friendly, helpful staff."
    david - 15 April 2018
    Exceptional cleanliness
    9.2 rating for cleanliness
    Exceptional comfort
    9.2 room quality and comfort
    Excellent service
    8.9 rating for service
    Excellent facilities on premise
    8.4 facilities on premise
    • 90 meters to public transportation

    • Airport transfer

    • Located in heart of Melbourne

    • Free Wi-Fi in all rooms!

    • Sauna

    Cheaper than 97% of all properties in Melbourne in the last 24 hoursCompared to 6,058 Melbourne properties at Agoda for various dates
    Property ranking|Compared to 6,058 Melbourne properties
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    Service score
    9.0/10
    Cleanliness score
    9.2/10
    Room comfort score
    9.2/10
    Review score - Australia
    9.0/10
    Better than
    99
    %
    of Melbourne properties
    Better than
    99
    %
    of Melbourne properties
    Better than
    99
    %
    of Melbourne properties
    Better than
    99
    %
    of Melbourne properties
    Value for money8.3
    Distance to city center1.4 km
    Location rating8.9
    Nearest airportEssendon Airport (MEB)
    Distance to airport11.6 km

    Rooms available at Sheraton Melbourne Hotel

    9.2
    Exceptional
    Room comfort & quality
    Federation One-Bedroom King Suite with Terrace and City View
    Federation One-Bedroom King Suite with Terrace and City View
    ...
    • Room size: 48 m²/517 ft²
    • Balcony/terrace
    • 1 king bed
    Enter dates to see prices
    Treasury Garden, 1 Bedroom Larger Suite, 1 King, City view
    Treasury Garden, 1 Bedroom Larger Suite, 1 King, City view
    ...
    • Balcony/terrace
    • Shower and bathtub
    • 1 king bed
    Enter dates to see prices
    Executive Terrace, 1 Bedroom Suite, 1 King, City view
    Executive Terrace, 1 Bedroom Suite, 1 King, City view
    ...
    • Balcony/terrace
    • Shower and bathtub
    • 1 king bed
    Enter dates to see prices
    Deluxe, Larger Guest room, 1 King, City view
    Deluxe, Larger Guest room, 1 King, City view
    ...
    • Shower and bathtub
    • 1 king bed
    Enter dates to see prices
    Traditional, Guest room, 1 King
    Traditional, Guest room, 1 King
    ...
    • Shower
    • 1 king bed
    Enter dates to see prices
    Superior, Guest room, 1 King, City view
    Superior, Guest room, 1 King, City view
    ...
    • Shower and bathtub
    • 1 king bed
    Enter dates to see prices
    Traditional, Guest room, 2 Double
    Traditional, Guest room, 2 Double
    ...
    • Non-smoking
    • Shower and bathtub
    • 2 queen beds
    Enter dates to see prices
    Superior, Guest room, 2 Double, City view
    Superior, Guest room, 2 Double, City view
    ...
    • Shower and bathtub
    • 2 queen beds
    Enter dates to see prices
    Grand Deluxe, Larger Guest room, 1 King, Garden view
    Grand Deluxe, Larger Guest room, 1 King, Garden view
    ...
    • Shower and bathtub
    • 1 king bed
    Enter dates to see prices
    Grand Deluxe, Larger Guest room, 2 Double, Garden view
    Grand Deluxe, Larger Guest room, 2 Double, Garden view
    ...
    • Shower and bathtub
    • 2 queen beds
    Enter dates to see prices

    What people love about Sheraton Melbourne Hotel

    • 8.8
      Excellent

      "the stay was wonderful!"

      Soon F.

      |

      27 May 2016

    • 8.8
      Excellent

      "We will be coming here again."

      Phuong

      |

      3 March 2016

    • 7.6
      Very good
      Location

      "Nice room design and I pretty like it's location, near the tram station which can pick a free ride around the CBD."

      See W.

      |

      8 July 2017

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    More about Sheraton Melbourne Hotel

    More about Sheraton Melbourne Hotel

    8.0
    Very good

    "Overall, we have great stay at this SPG hotel."

    Kin C.

    |

    19 December 2018

    An overview

    Show less

    Most talked about facilities

    Housekeeping
    9 mentions
    Breakfast
    4 mentions
    View
    4 mentions
    Internet
    3 mentions

    What they offer

    8.0
    Very good
    Staff 

    "The staff was amazing."

    Valentine

    |

    1 October 2017

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Food and dining

    Breakfast options

    American
    Continental
    Full English/Irish

    Restaurants on site

    Little Collins St Kitchen
    Cuisine:French
    Menu:Buffet

    Nearby restaurants

    Australian cuisine
    Australian cuisine
    Coffee Exchange
    30 m Australian, Cafe, Gluten Free
    Cafe Excello
    50 m Australian, Cafe, Gluten Free
    Afternoon Tea - The Windsor Melbourne
    50 m Australian, British, European
    Asian cuisine
    Asian cuisine
    Little Collins Street Kitchen
    20 m Asian, Australian, International
    East Bar and Restaurant
    20 m Asian, Chinese
    Sakura Kaiten
    80 m Asian, Gluten Free, Japanese
    Gluten Free
    Gluten Free
    Lupino Bistro and Bar
    50 m Gluten Free, Italian
    Mezzo
    230 m Gluten Free, Italian
    Fonda
    250 m Gluten Free, Mexican

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    What guests think of this property

    Overall rating
    8.8
    Excellent
    From 840 reviews
    Provided by verified guests of
    Agoda Reviews (169)Booking.com Reviews (671)
    Rating via Agoda8.7
    /
    10
    Cleanliness9.2
    Facilities8.4
    Location8.9
    Room comfort and quality9.2
    Service8.9
    Value for money8.3
    High score for Melbourne

    Most helpful reviews for Sheraton Melbourne Hotel

    Family with teens
    Stayed 4 nights in September 2017
    Excellent8.0
    4.5 / 5 lost 0.5 because ...Exceptional hotel, second stay in 12 months. As an SPG member we were treated to a higher level and my online request for interconnecting room was fulfilled. The staff was amazing. They even returned a pair of lost swimming goggles that I reported lost back to our room. The bell hop and valet parking team were also very professional. However, the let down was the house-keeping (lost 0.5) and we did have to make a "fair" complaint during the stay e.g. the lack of free water, mysterious disappearance of two coffee mugs and spoons, no bath towels in one room. We made mention of this to the front desk on checking out to Mr Diaz who acknowledged our concerns and I hope management will improve this area. We did not eat at the hotel, so cannot comment on the cafe and restaurants.
    Valentinefrom AustraliaReviewed October 01, 2017
    Business traveler
    Stayed 1 night in February 2017
    Excellent8.0
    Tuck in a cornerA chic hotel as compared to other Sheraton I stayed before. It's located within the CBD but hidden from the main street which gives it some privy. However, given the relative small footprint, it doesn't offer many facilities that you get from other establishments.
    kengfrom SingaporeReviewed March 04, 2017
    Business traveler
    Stayed 4 nights in November 2015
    Excellent8.0
    GOOD LOCATIONlocation is good. but staff lack of the trademark of SPG group hotels, not that friendly and un attentive to simple request etc. i arrived late night, and had to dragged my luggage to my room. no help being offered by concierge etc.
    MOHDfrom MalaysiaReviewed October 10, 2016
    Solo traveler
    Stayed 2 nights in May 2016
    Excellent8.0
    Modern room and close to cityWhen i booked this room in agoda, the room description was separate shower and bath tub. However, when i checked , i needed to pay an extra cost to have a bath tub in the room! Apart from that, the room is clean and modern. Location is convenient for shopping. There is tram and train station two steps away.
    Tinfrom Hong KongReviewed May 09, 2016
    Couple
    Stayed 6 nights in October 2014
    Exceptional9.0
    Perfect locationWe stayed 6 nights in Sheraton Melbourne and it was truly a home away from home. It is a new hotel, so everything is new, clean and cosy. We were given a free upgrade to a room with double beds that are huge enough to sleep 4, even though there is only 2 of us! Rooms is also quite sizeable. What we really do love is the hotel location - you can easily get to anywhere within the CBD from Sheraton - there are 3 tram stops within steps from the hotels that brings you everywhere; otherwise if you don't mind walking, some of the tourist spots are easily accessible as well. Ask the friendly concierge for anything and they are more than happy to help. We did not dine at the hotel, as there were some pretty happening cafes and restaurants few doors from the hotel. Will we stay in Sheraton Melbourne again? Definitely!!
    Ceciliafrom SingaporeReviewed November 05, 2014

    Reviews of Sheraton Melbourne Hotel from real guests

    Overall rating
    8.8
    Excellent
    From 840 reviews
    Provided by verified guests of
    Agoda Reviews (169)Booking.com Reviews (671)
    Rating via Agoda8.7
    /
    10
    Cleanliness9.2
    Facilities8.4
    Location8.9
    Room comfort and quality9.2
    Service8.9
    Value for money8.3
    High score for Melbourne
    Rating
    9+ Exceptional (54)
    8-9 Excellent (25)
    7-8 Very Good (21)
    6-7 Good (6)
    <6 Below Expectation (6)
    Time of the year
    Mar - May (28)
    Jun - Aug (26)
    Sep - Nov (32)
    Dec - Feb (26)
    All guests (169)
    All room types
    All languages

    Show reviews that mention 

    Showing 112 verified guest comments
    12345
    8.0
    Excellent
    Valentine from Australia
    Family with teens
    Stayed 4 nights in September 2017

    4.5 / 5 lost 0.5 because ...”

    Exceptional hotel, second stay in 12 months. As an SPG member we were treated to a higher level and my online request for interconnecting room was fulfilled. The staff was amazing. They even returned a pair of lost swimming goggles that I reported lost back to our room. The bell hop and valet parking team were also very professional. However, the let down was the house-keeping (lost 0.5) and we did have to make a "fair" complaint during the stay e.g. the lack of free water, mysterious disappearance of two coffee mugs and spoons, no bath towels in one room. We made mention of this to the front desk on checking out to Mr Diaz who acknowledged our concerns and I hope management will improve this area. We did not eat at the hotel, so cannot comment on the cafe and restaurants.

    Reviewed October 01, 2017
    8.0
    Excellent
    keng from Singapore
    Business traveler
    Stayed 1 night in February 2017

    Tuck in a corner”

    A chic hotel as compared to other Sheraton I stayed before. It's located within the CBD but hidden from the main street which gives it some privy. However, given the relative small footprint, it doesn't offer many facilities that you get from other establishments.

    Reviewed March 04, 2017
    8.0
    Excellent
    MOHD from Malaysia
    Business traveler
    Stayed 4 nights in November 2015

    GOOD LOCATION”

    location is good. but staff lack of the trademark of SPG group hotels, not that friendly and un attentive to simple request etc. i arrived late night, and had to dragged my luggage to my room. no help being offered by concierge etc.

    Reviewed October 10, 2016
    8.0
    Excellent
    Tin from Hong Kong
    Solo traveler
    Stayed 2 nights in May 2016

    Modern room and close to city”

    When i booked this room in agoda, the room description was separate shower and bath tub. However, when i checked , i needed to pay an extra cost to have a bath tub in the room! Apart from that, the room is clean and modern. Location is convenient for shopping. There is tram and train station two steps away.

    Reviewed May 09, 2016
    9.0
    Exceptional
    Cecilia from Singapore
    Couple
    Stayed 6 nights in October 2014

    Perfect location”

    Location; Service; New hotel

    We stayed 6 nights in Sheraton Melbourne and it was truly a home away from home. It is a new hotel, so everything is new, clean and cosy. We were given a free upgrade to a room with double beds that are huge enough to sleep 4, even though there is only 2 of us! Rooms is also quite sizeable. What we really do love is the hotel location - you can easily get to anywhere within the CBD from Sheraton - there are 3 tram stops within steps from the hotels that brings you everywhere; otherwise if you don't mind walking, some of the tourist spots are easily accessible as well. Ask the friendly concierge for anything and they are more than happy to help. We did not dine at the hotel, as there were some pretty happening cafes and restaurants few doors from the hotel. Will we stay in Sheraton Melbourne again? Definitely!!

    Reviewed November 05, 2014
    8.7
    Excellent
    Rodney from Australia
    Couple
    Stayed 1 night in October 2014

    Very Nice Hotel”

    Great Location, Very New, comfortable

    Everything as you would expect. It didn't dazzle me. The sheets are very noisy and linen/sheets/covers seemed a little too much and bulky. Great location in Melb CBD with parking opposite not too expensive.

    Reviewed October 30, 2014
    9.3
    Exceptional
    Teo from Singapore
    Family with teens
    Stayed 2 nights in May 2014

    Excellent hotel with a personal touch”

    Friendly staff, clean and comfortable room

    I booked a traditional room through Agoda and after that realise that it comes with a Kind Bed. I wrote to Agoda to make a request for Twin Bed as I would be sharing the room with my daughter. Agoda simply replied that the room is with a King Bed and full stop. We called the hotel directly and luckily for us the staff was very helpful and friendly and confirmed that they will arrange a Twin Bed for us. Thank you Sheraton! We will be back!

    Reviewed May 26, 2014
    8.0
    Excellent
    Duy from Australia
    Couple
    Superior, Guest room, 1 King, City view
    Stayed 1 night in June 2019

    staffs are friendly and helpful with smile on their face”

    paying extra for city view but there is no city view from the 6th floor.

    Reviewed July 01, 2019
    8.0
    Excellent
    Kin from Malaysia
    Family with young children
    Traditional, Guest room, 1 King
    Stayed 8 nights in December 2018

    Convenient Hotel for business and holidays ”

    We are able to access Melbourne CBD via Tram and beyond to St. Kilda Beach; its strategic location close to Metro Train also good for us to travel far to Safari Open Zoo (Werribee) which is about 40mins train ride. Overall, we have great stay at this SPG hotel.

    Reviewed December 19, 2018
    8.4
    Excellent
    Simone from Hong Kong
    Family with teens
    Traditional, Guest room, 2 Double
    Stayed 3 nights in April 2019

    Beds in 2x Queen not good”

    2x double rooms have wheeled beds and weak mattresses and sheets that let go and disrupt sleep. Not really sure how they got this so wrong.

    Reviewed April 24, 2019
    10.0
    Exceptional
    alisa from Australia
    Couple
    Stayed 2 nights in June 2018

    Amazing”

    From the moment we stepped in and had our baggage taken for us to the helpfulness of making sure our room was the perfect temperature every detail was perfect staff are so welcoming and rooms are amazing could not have asked for more

    Reviewed July 02, 2018
    10.0
    Exceptional
    david from Australia
    Couple
    Stayed 2 nights in April 2018

    Luxury near Parliament Station”

    Everything we wanted for our 2 day city escape. Just around the corner from Parliament Station, close to restaurants and Her Majesty's for our night out. Clean, new fresh interior, dining facilities very convenient and friendly, helpful staff. Breakfast was fabulous.

    Reviewed April 15, 2018
    10.0
    Exceptional
    JUSTINE from Australia
    Couple
    Stayed 1 night in December 2017

    Exceptional service”

    Very impressive hotel in the CBD. With parking across the rd, the central location is perfect for exploring Melbourne's restaurant and cafe scene. Staff were authentically friendly, especially Jasper from Florida USA that was working on the night we stayed - ( an asset the the Hotel Group). We had a great stay thank you :)

    Reviewed December 04, 2017
    7.2
    Very good
    V from Hong Kong
    Family with young children
    Stayed 6 nights in September 2017

    Reasonable stay”

    We forgot to switch off the do not disturb note. When we went back late at around 8pm, they were no longer able to provide house-keeping services ... except to a very limited extent. Otherwise, good location and friendly staff.

    Reviewed October 06, 2017
    10.0
    Exceptional
    Vicky from Australia
    Couple
    Stayed 1 night in August 2016

    Amazing Wedding Night Stay”

    The staff were amazing and made our Wedding Night really special for us by providing an upgraded room with chocolates on arrival and a lovely note from all of the staff congratulating us on our Wedding Day! Room service was amazing too! Can't thank you enough guys and looking forward to staying there again soon :-)

    Reviewed August 26, 2016
    10.0
    Exceptional
    Francesca from Malaysia
    Couple
    Stayed 4 nights in August 2016

    Best hotel I've stayed at in a long time”

    No fault I can give to Sheraton Melbourne. The room was so comfortable. Light switches were in the perfect location. Bathtub and toilet perfectly designed with a window in between toilet and bed area. It was not a large room in size but so well designed. Very clean. All necessary amenities provided. Bed was comfortable. The hotel's cafes have a true melbourne feel.

    Reviewed August 06, 2016
    8.8
    Excellent
    Phuong from Australia
    Group
    Stayed 1 night in September 2015

    Great customer service”

    Had a good time for my sisters birthday, friendly staff clean hotel, nice little surprise when a staff member came up to our room with candles and a little surprise for my sisters birthday! We will be coming here again.

    Reviewed March 03, 2016
    7.0
    Very good
    Esther from Malaysia
    Family with young children
    Stayed 2 nights in December 2015

    Good and comfortable hotel but not 5* as claimed”

    Good value, location

    Overall the room was very comfortable and pleasant. On the surface it looks clean until I once saw the housekeeping lady using the hotel towel to clean the inner toilet. It just ruined the whole thing ! Also, we ordered room service breakfast, it came with an A$8 delivery charge !!! Internet is not free. We had a group of 10 ppl dining at their Little Collins restaurants for Xmas eve dinner, cost 99/pp. A bit overpriced as limited food choices. No Xmas atmosphere at all. Not even providing a Xmas hat or crackers. The dinner of 99/pp does not come with a coffee or tea. And no free drinks for children although they are charged half price. I would recommend to bring your own towels if you are concerned about personal hygiene.

    Reviewed December 27, 2015
    10.0
    Exceptional
    coen from Australia
    Couple
    Stayed 1 night in April 2015

    excellent throughout”

    staff were all very polite and accommodating. Rooms great, good view and service was very efficient.

    all round excellent, no problems. i spend a fair amount of time in various hotels through melbourne CBD and can say with confidence that the sheraton was a very pleasant, relaxing and problem free stay. staff were excellent and accommodating. the only drama was the previous guest in the room had left an alarm set for 0600h on the in room alarm clock which woke us up a little earlier than planned but we survived.

    Reviewed April 07, 2015
    9.7
    Exceptional
    Jessica from Australia
    Couple
    Stayed 3 nights in March 2015

    Food tour ”

    The size of the rooms was great, very modern and clean, gym is pretty well equipped to other 5 star hotels

    It was an amazing experience... Great location close to cbd short walk ,close to parks and the Yarra, quiet for the cbd.. StAff are very friendly and happy to assist with enquires.. The rooms are very spacious .. And very clean and modern .. Would stay here again

    Reviewed March 09, 2015
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    Sheraton Melbourne Hotel
    |Excellent 8.7
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    • Excellent location
    • Federation Square
    • Parliament Railway Station is within 0.09 km