90 meters to public transportation
Located in heart of Melbourne
Free Wi-Fi in all rooms!
|Value for money||8.3|
|Distance to city center||1.4 km|
|Nearest airport||Essendon Airport (MEB)|
|Distance to airport||11.6 km|
"the stay was wonderful!"
27 May 2016
"We will be coming here again."
3 March 2016
"Nice room design and I pretty like it's location, near the tram station which can pick a free ride around the CBD."
8 July 2017
"Overall, we have great stay at this SPG hotel."
19 December 2018
Offering quality accommodations in the sightseeing, shopping, restaurants district of Melbourne, Sheraton Melbourne is a popular pick for both business and leisure travelers. With its location just 1.4 km from the city center and 16.6 km from the airport, this 5-star hotel attracts numerous travelers each year. With its convenient location, the hotel offers easy access to the city's must-see destinations.
Sheraton Melbourne also offers many facilities to enrich your stay in Melbourne. Top features of the hotel include 24-hour room service, 24-hour front desk, facilities for disabled guests, luggage storage, Wi-Fi in public areas.
174 rooms spread over 14 floors provide a warm and pleasant home away from home. Modern comforts such as television LCD/plasma screen, carpeting, dressing room, linens, mirror can be found in selected rooms. The hotel's recreational facilities, which include fitness center, sauna, indoor pool, spa, massage are designed for escape and relaxation. Sheraton Melbourne is your one-stop destination for quality hotel accommodations in Melbourne.
"The staff was amazing."
1 October 2017
Children and extra beds
All children are welcome.
|Guest's age||Extra bed|
Infant 0-3 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 4-12 year(s)
Must use an extra bed
Extra beds may be requested directly from the property; additional charges may apply
Guests 13 years and older are considered as adults
Extra beds may be requested directly from the property; additional charges may apply
Extra beds are dependent on the room you choose. Please ask the property for more details.
Show reviews that mention
4.5 / 5 lost 0.5 because ...”
Exceptional hotel, second stay in 12 months. As an SPG member we were treated to a higher level and my online request for interconnecting room was fulfilled. The staff was amazing. They even returned a pair of lost swimming goggles that I reported lost back to our room. The bell hop and valet parking team were also very professional. However, the let down was the house-keeping (lost 0.5) and we did have to make a "fair" complaint during the stay e.g. the lack of free water, mysterious disappearance of two coffee mugs and spoons, no bath towels in one room. We made mention of this to the front desk on checking out to Mr Diaz who acknowledged our concerns and I hope management will improve this area. We did not eat at the hotel, so cannot comment on the cafe and restaurants.
Tuck in a corner”
A chic hotel as compared to other Sheraton I stayed before. It's located within the CBD but hidden from the main street which gives it some privy. However, given the relative small footprint, it doesn't offer many facilities that you get from other establishments.
location is good. but staff lack of the trademark of SPG group hotels, not that friendly and un attentive to simple request etc. i arrived late night, and had to dragged my luggage to my room. no help being offered by concierge etc.
Modern room and close to city”
When i booked this room in agoda, the room description was separate shower and bath tub. However, when i checked , i needed to pay an extra cost to have a bath tub in the room! Apart from that, the room is clean and modern. Location is convenient for shopping. There is tram and train station two steps away.
We stayed 6 nights in Sheraton Melbourne and it was truly a home away from home. It is a new hotel, so everything is new, clean and cosy. We were given a free upgrade to a room with double beds that are huge enough to sleep 4, even though there is only 2 of us! Rooms is also quite sizeable. What we really do love is the hotel location - you can easily get to anywhere within the CBD from Sheraton - there are 3 tram stops within steps from the hotels that brings you everywhere; otherwise if you don't mind walking, some of the tourist spots are easily accessible as well. Ask the friendly concierge for anything and they are more than happy to help. We did not dine at the hotel, as there were some pretty happening cafes and restaurants few doors from the hotel. Will we stay in Sheraton Melbourne again? Definitely!!
Very Nice Hotel”
Everything as you would expect. It didn't dazzle me. The sheets are very noisy and linen/sheets/covers seemed a little too much and bulky. Great location in Melb CBD with parking opposite not too expensive.
Excellent hotel with a personal touch”
I booked a traditional room through Agoda and after that realise that it comes with a Kind Bed. I wrote to Agoda to make a request for Twin Bed as I would be sharing the room with my daughter. Agoda simply replied that the room is with a King Bed and full stop. We called the hotel directly and luckily for us the staff was very helpful and friendly and confirmed that they will arrange a Twin Bed for us. Thank you Sheraton! We will be back!
staffs are friendly and helpful with smile on their face”
paying extra for city view but there is no city view from the 6th floor.
Convenient Hotel for business and holidays ”
We are able to access Melbourne CBD via Tram and beyond to St. Kilda Beach; its strategic location close to Metro Train also good for us to travel far to Safari Open Zoo (Werribee) which is about 40mins train ride. Overall, we have great stay at this SPG hotel.
Beds in 2x Queen not good”
2x double rooms have wheeled beds and weak mattresses and sheets that let go and disrupt sleep. Not really sure how they got this so wrong.
From the moment we stepped in and had our baggage taken for us to the helpfulness of making sure our room was the perfect temperature every detail was perfect staff are so welcoming and rooms are amazing could not have asked for more
Luxury near Parliament Station”
Everything we wanted for our 2 day city escape. Just around the corner from Parliament Station, close to restaurants and Her Majesty's for our night out. Clean, new fresh interior, dining facilities very convenient and friendly, helpful staff. Breakfast was fabulous.
Very impressive hotel in the CBD. With parking across the rd, the central location is perfect for exploring Melbourne's restaurant and cafe scene. Staff were authentically friendly, especially Jasper from Florida USA that was working on the night we stayed - ( an asset the the Hotel Group). We had a great stay thank you :)
We forgot to switch off the do not disturb note. When we went back late at around 8pm, they were no longer able to provide house-keeping services ... except to a very limited extent. Otherwise, good location and friendly staff.
Amazing Wedding Night Stay”
The staff were amazing and made our Wedding Night really special for us by providing an upgraded room with chocolates on arrival and a lovely note from all of the staff congratulating us on our Wedding Day! Room service was amazing too! Can't thank you enough guys and looking forward to staying there again soon :-)
Best hotel I've stayed at in a long time”
No fault I can give to Sheraton Melbourne. The room was so comfortable. Light switches were in the perfect location. Bathtub and toilet perfectly designed with a window in between toilet and bed area. It was not a large room in size but so well designed. Very clean. All necessary amenities provided. Bed was comfortable. The hotel's cafes have a true melbourne feel.
Great customer service”
Had a good time for my sisters birthday, friendly staff clean hotel, nice little surprise when a staff member came up to our room with candles and a little surprise for my sisters birthday! We will be coming here again.
Good and comfortable hotel but not 5* as claimed”
Overall the room was very comfortable and pleasant. On the surface it looks clean until I once saw the housekeeping lady using the hotel towel to clean the inner toilet. It just ruined the whole thing ! Also, we ordered room service breakfast, it came with an A$8 delivery charge !!! Internet is not free. We had a group of 10 ppl dining at their Little Collins restaurants for Xmas eve dinner, cost 99/pp. A bit overpriced as limited food choices. No Xmas atmosphere at all. Not even providing a Xmas hat or crackers. The dinner of 99/pp does not come with a coffee or tea. And no free drinks for children although they are charged half price. I would recommend to bring your own towels if you are concerned about personal hygiene.
all round excellent, no problems. i spend a fair amount of time in various hotels through melbourne CBD and can say with confidence that the sheraton was a very pleasant, relaxing and problem free stay. staff were excellent and accommodating. the only drama was the previous guest in the room had left an alarm set for 0600h on the in room alarm clock which woke us up a little earlier than planned but we survived.
Food tour ”
It was an amazing experience... Great location close to cbd short walk ,close to parks and the Yarra, quiet for the cbd.. StAff are very friendly and happy to assist with enquires.. The rooms are very spacious .. And very clean and modern .. Would stay here again