8.5
Excellent
5.4% this month
/10
(1,058 reviews)See what guests said
Swimming Pool39
Beach37
Housekeeping27
See map
8.6

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Nusa Dua Beach 1.4 km
Waterbom Bali 9.7 km
Sanur Beach 10.1 km
Kuta Beach 10.5 km
Seminyak Beach 13.6 km
Uluwatu Temple 16.4 km
Tanah Lot Temple 24.6 km
Sacred Monkey Forest Sanctuary 30.6 km
Campuhan Ridge Walk 32.2 km
Tegallalang Rice Terrace 40.2 km
Nearby landmarks
Museum Pasifika 210 m
Sofitel Bali Beach 310 m
Club Med Bali Beach 370 m
Bali Convention Center 440 m
Bali International Convention Centre 440 m
Samuh Beach 660 m
Bhagawan Garden 670 m
Kulkul 720 m
Nusa Dua Golf 750 m
BIMC Hospital Nusa Dua 820 m
Sofitel Bali Nusa Dua Beach Resort

"The best hotel accommodation in Bali, Indonesia and staff is excellent!"

Marilyn - 22 April 2019
Luxury King Pool Access Club Millesime - Guestroom Sofitel Bali Nusa Dua Beach Resort
Lobby Sofitel Bali Nusa Dua Beach Resort
Interior view Sofitel Bali Nusa Dua Beach Resort
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Removed from saved list
Free Wi-Fi

Sofitel Bali Nusa Dua Beach Resort

Kawasan Pariwisata BTDC, Lot N5, Nusa Dua, Bali, Indonesia, 80363 - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Check-in/out [express]
Hassle-free check in
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
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Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
  • Airport transfer

  • Private beach

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Sauna

Your dates are popular among travelersUsers are booking a place in Bali every 1 minutes on Agoda.com
Value for money8.0
Distance to city center10.8 km
Location rating8.6
Nearest airportNgurah Rai International Airport (DPS)
Distance to airport8.5 km

Rooms available at Sofitel Bali Nusa Dua Beach Resort

Excellent
Room comfort & quality
8.9
Luxury Twin Plunge Pool
...
  • Room size: 48 m²/517 ft²
  • Pool view
  • 2 single beds
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Luxury Lagoon View
...
  • Room size: 48 m²/517 ft²
  • Lagoon view
  • 1 king bed
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Luxury King Plunge Pool
...
  • Room size: 48 m²/517 ft²
  • Pool view
  • 1 king bed
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Luxury King Room with Ocean View
...
  • Room size: 48 m²/517 ft²
  • Ocean view
  • 1 king bed
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Pool Villa 1 Bedroom with Club Millésime Access
...
  • Room size: 88 m²/947 ft²
  • Pool view
  • 1 king bed
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Luxury King Pool Access Club Millesime
...
  • Room size: 48 m²/517 ft²
  • Pool view
  • 1 king bed
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Luxury King Room
...
  • Room size: 48 m²/517 ft²
  • Balcony/terrace
  • 1 king bed
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Luxury Twin room
...
  • Room size: 48 m²/517 ft²
  • Garden view
  • 2 single beds
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Prestige Suite with Club Millésime Access
...
  • Room size: 120 m²/1292 ft²
  • Balcony/terrace
  • 1 king bed
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Luxury Room - Club Sofitel Access Included
...
  • Room size: 48 m²/517 ft²
  • Pool view
  • 2 single beds
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Frequently asked questions

What time is check-in and check-out at Sofitel Bali Nusa Dua Beach Resort?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Sofitel Bali Nusa Dua Beach Resort?

Sofitel Bali Nusa Dua Beach Resort is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 30 USD. Just use the "Let us know what you need" section of the booking page to let the resort know you want a ride, and they will contact you via the Agoda messaging service. A stay at Sofitel Bali Nusa Dua Beach Resort also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort. For those who wish to drive their own cars, Sofitel Bali Nusa Dua Beach Resort has a car park right on site for maximum convenience. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the resort. If you're looking for an easy way to get around Bali with private transportation, the resort can arrange both taxis or car rental.

Is breakfast offered at Sofitel Bali Nusa Dua Beach Resort?

Start your mornings right, with the continental and buffet breakfast options offered at Sofitel Bali Nusa Dua Beach Resort. There's an additional charge of 24 USD for adults and 169400 IDR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the resort.

Can special events be hosted at Sofitel Bali Nusa Dua Beach Resort?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings and private events can be hosted at Sofitel Bali Nusa Dua Beach Resort. Small or intimate events like birthday parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning and audio-visual equipment are offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, room decorations are available upon request.

Can business events be hosted at Sofitel Bali Nusa Dua Beach Resort?

On-site venues and convenient event services make Sofitel Bali Nusa Dua Beach Resort an ideal choice for hosting events such as corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 545 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi and meeting stationery is available to help your business meeting or event a successful one.

What is the smoking policy at Sofitel Bali Nusa Dua Beach Resort?

Sofitel Bali Nusa Dua Beach Resort does permit smoking in some areas and is not 100% smoke-free. The resort offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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What people love about Sofitel Bali Nusa Dua Beach Resort

  • 8.8 Excellent
    Staff 

    "Staff was nice in helping us move rooms as it was 9:30pm."

    Elaine

    |

    5 March 2019

  • 9.6 Exceptional

    "Fabulous pool/beautiful calm white-sand private beach."

    Hsingchi

    |

    18 February 2019

  • 10.0 Exceptional

    "Grade A amenities and service, the spa is excellent."

    Howard

    |

    28 February 2019

Property ranking|Compared to 10,684 Bali properties
See all rankings
Room comfort score
8.9/10
Location score
8.6/10
Cleanliness score
8.6/10
Service score
8.7/10
Better than
98
%
of Bali properties
Better than
96
%
of Bali properties
Better than
95
%
of Bali properties
Better than
94
%
of Bali properties
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Overall rating:
8.5
Excellent
1,058 reviews
Cleanliness
8.6
Facilities
8.9
Location
8.6
Read all reviews >
What travelers say they love:
Hotel was so quiet the best time we ever spend time in Bali.
Nicholas from Indonesia
Family with young children
More about Sofitel Bali Nusa Dua Beach Resort

More about Sofitel Bali Nusa Dua Beach Resort

Well-placed in the beaches, romance, family fun area of Bali city, Sofitel Bali Nusa Dua Beach Resort provides a most conducive spot for you to take a break from your busy days. With its location just 10.8 km from the city center and 12 km from the airport, this 5-star hotel attracts numerous travelers each year. With the city's main attractions such as Nusa Dua Beach, Museum Pasifika, Bali Convention Center within close reach, visitors to the hotel will just love its location.

Offering hotel guests superior services and a broad range of amenities, Sofitel Bali Nusa Dua Beach Resort is committed to ensuring that your stay is as comfortable as possible. A selection of top-class facilities such as 24-hour room service, free Wi-Fi in all rooms, daily housekeeping, gift/souvenir shop, 24-hour security can be enjoyed at the hotel.

Hotel accommodations have been carefully appointed to the highest degree of comfort and convenience. In some of the rooms, guests can find television LCD/plasma screen, carpeting, locker, mirror, private entrance. Throughout the day you can enjoy the relaxing atmosphere of the private beach, fitness center, sauna, golf course (within 3 km), outdoor pool. When you are looking for comfortable and convenient accommodations in Bali, make Sofitel Bali Nusa Dua Beach Resort your home away from home.

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Most talked about facilities

Swimming Pool
71 mentions
Beach
56 mentions
Breakfast
40 mentions
Food & Dining
23 mentions

What they offer

10.0 Exceptional

"This is my favorite hotel and is just amazing for couples."

Rasmus

|

7 January 2021

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

American
Asian
Continental
Halal
Vegetarian
Vegan
Full English/Irish
Gluten-free

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Sofitel Bali Nusa Dua Beach Resort from real guests

Provided by verified guests of Agoda
8.5
/
10
Cleanliness8.6
Facilities8.9
Location8.6
Room comfort and quality8.9
Service8.7
Value for money8.0
High score for Bali
Rating
9+ Exceptional (308)
8-9 Excellent (171)
7-8 Very Good (144)
6-7 Good (46)
<6 Below Expectation (68)
Time of the year
Mar - May (148)
Jun - Aug (183)
Sep - Nov (170)
Dec - Feb (236)
Don't miss out!Users are booking a place in Bali every 1 minutes on Agoda.com
All guests (1058)
All room types
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Show reviews that mention 

Showing 737 verified guest comments
12345
8.4
Excellent
Eric from Indonesia
Family with young children
Luxury Twin room
Stayed 1 night in July 2019

My kids like to play at the beach and the swimming pool. ”

There is nice restaurant inside that managed by ismaya group, The Manarai.

Reviewed July 23, 2019

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Dear Eric, Bonjour! Selamat Siang! Thank you for sharing your insights on our Agoda page. We are truly delighted to understand that we have managed to create a memorable experience for you during your latest stay at Sofitel Bali Nusa Dua Beach Resort. Knowing that your kids derived great pleasures from our stunning and gigantic swimming pool, as well as Nusa Dua’s beach access is truly rewarding for all of us. My team and I could not wait to see you again, for another Magnifique journey in our resort. Sincerely yours, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Responded July 24, 2019
Sofitel Bali Nusa Dua Beach Resort
8.8
Excellent
Suliman from Saudi Arabia
Family with young children
Luxury King Plunge Pool
Stayed 3 nights in July 2019

Good for families”

Nusa Dua Beach is the best since it’s not for locals. Sofitel is good for family and relaxation while others around are just like night clubs. However, this area in general is more expensive to dine or have any other service, but no other area is as luxury and fabulous as Nusa Dua.

Reviewed July 15, 2019

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Dear Suliman, Bonjour! Selamat Siang! Thank you for sharing your insights towards Sofitel Bali Nusa Dua Beach Resort on our Agoda page. We are truly delighted knowing that our guest could thoroughly enjoy their stay in our resort and found it up to their expectations. On the other note, I regret knowing that you found our F&B prices are expensive, as we have done some comparison with our competitor hotels around Nusa Dua area as well. I hope this did not fluster your experience much for coming back to our resort and we are looking forward to see you again, in not too distant future. Sincerely yours, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Responded July 18, 2019
Sofitel Bali Nusa Dua Beach Resort
8.4
Excellent
shirleen from Indonesia
Couple
Luxury King Room
Stayed 4 nights in June 2019

Great stay”

We were very pleased during our stay at Sofitel Nusa Dua in June 2019. The room was excellent, the customer service were great. The resort was well designed and we really enjoyed the facilities there. However, we were disappointed with the breakfast and the food at the beach. I guess we were expecting amazing food would come with Sofitel Brand. We have expressed our opinion to the management, and they were great at responding at it. They particularly made effort in giving us a call, offering us another meal at their buffet restaurant which we declined because we had to leave that day, at the end, they gave us a complimentary transport to the airport. We really appreciate the effort from the management in responding to our opinion about the food. Their attention and care had made a difference on the overall experience of our stay. We left with a good impression of the resort.

Reviewed July 13, 2019

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Dear shirleen, Bonjour! Selamat Siang! Thank you for sharing your feedback through Agoda page. It is truly a joy knowing that you had a pleasant stay with us at Sofitel Bali Nusa Dua Beach Resort. I truly regret knowing that the overall food quality was not up to your standards. Please rest assured as we have highlighted your remarks to our Executive Chef for their review. On the other note, I am glad that our team was able to resolve your concerns while you were staying with us. My team and I are looking forward to welcoming you back again to see the improvement that we have made by then. Sincerely yours, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Responded July 17, 2019
Sofitel Bali Nusa Dua Beach Resort
8.0
Excellent
Hendry from Indonesia
Family with young children
Luxury King Room
Stayed 1 night in June 2019

Relaxing Resort”

The Hotel is quite big with several buildings and it's beachfront, so my son loves it. The room is spacious and clean although we are dissapointed with the bathtub. The bathtub plug did not properly close, so when we fill the water in the bathtub, it will be drained little by little. The breakfast selection is various and tasted good.

Reviewed June 21, 2019

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Dear Hendry, Bonjour! Selamat Sore! We really appreciate the time you have spent to leave us some feedback through Agoda page. I am pleased to know that you derived a great pleasure of our spacious room and the extensive buffet breakfast selections provided in Kwee Zeen Restaurant. Indeed, Sofitel brands represent a culture blend of French Luxury and local craftsmanship. Knowing that it was up to your expectations truly delights us. On the other note, I regret knowing that some of your experience was not up to your expectations. Please rest assured as we have shared your feedback to our Director of Engineering, and actions have been taken to tackle the issue. I hope this did not fluster your experience much in our resort and hope to see you again in the nearest future, to live a true Magnifique Journey. Sincerely yours, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

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Sofitel Bali Nusa Dua Beach Resort
8.8
Excellent
Idham from Indonesia
Family with young children
Luxury King Room
Stayed 2 nights in June 2019

Beachfront hotel for staycation”

Beachfront with private beach and beach club. The pools are remarkable. My kid really enjoy the pools, especially the kids pool. A lot of activities provided on the daily basis by the hotel. Suitable for staycation with kids

Reviewed June 10, 2019

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Dear Idham, Bonjour! Selamat Sore! We appreciate you for taking your time and leaving us feedback on Agoda page. It truly delightful seeing your review online, as I believe you had experience an amazing stay at Sofitel Bali Nusa Dua Beach Resort. I am glad knowing that the facilities and services in our resort could create a memorable experience on your latest family vacation with us. My team and I are really excited for having you back again at our resort. Sincerely yours, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Responded June 17, 2019
Sofitel Bali Nusa Dua Beach Resort
10.0
Exceptional
Suwanti from Indonesia
Couple
Luxury King Pool Access Club Millesime
Stayed 1 night in December 2018

My never ending favorite hotel!! ”

My never ending favorite hotel at nusa dua bali. If you want leisure time, this is the right place to stay. I usually stayed at room club millesime with access pool. And the service is really awesome!

Reviewed May 01, 2019

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Dear Suwanti, Bonjour! Selamat Sore! Thank you very much for spending some times to leave us a review on Agoda. Knowing that we have become you never ending favourite hotel in Nusa Dua is truly rewarding. Above all, we all are very pleased to know that your stay was beyond your expectations and we would really love to have the chance of welcoming you back very soon. Regards, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Responded May 09, 2019
Sofitel Bali Nusa Dua Beach Resort
8.0
Excellent
Sarah
Family with young children
Luxury King Pool Access Club Millesime
Stayed 3 nights in June 2019

Awesome Food and Staff”

Food was amazing and staff was very attentive, however we had troubles with our room and spend quite a bit of time to try to get everything resolved, for the money we paid, I would expect a flawless room at check in. (Door to Pool couldn’t be locked, showerhead was leaking and the worst was a very mouldy smell in the room and mould around the aircon) also they tried to fix everything immediately and offered us a free dinner, which was super delicious, it was still disappointing.

Reviewed July 02, 2019

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Dear Sarah, Bonsoir! Selamat Malam! Thank you for sharing your experience with us, through Agoda page. I am so delighted to hear that the service rendered by our Ambassadors was up to your expectations, and the food made by our dedicated chefs was able to impress you. On the other note, I regret to learn that you have experienced some hiccups during your stay. However, it makes me thrilled knowing that our team could resolve the issues immediately and you really appreciate the gestures that we have extended to you. I hope this did not fluster your experience much for coming back again to our resort and we are looking forward to seeing you again in our Balinese paradise. Sincerely yours, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Responded July 08, 2019
Sofitel Bali Nusa Dua Beach Resort
10.0
Exceptional
Howard from Canada
Solo traveler
Luxury King Room
Stayed 2 nights in October 2018

Nusa Dua's first hotel by the main entrance”

If you have kids and is going to Bali then Nusa Dua is for you. For those that don't know, Nusa Dua is a gated community of resort/hotels so the security is a bit higher than other hotels. Sofitel is the first hotel by the main entrance of Nusa Dua so it is a bit of a walk to other hotels along the beach and a from the shops area. They have a shuttle, but if you are in Bali, you don't have to be anywhere quick. Grade A amenities and service, the spa is excellent.

Reviewed February 28, 2019

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Dear Howard, Bonjour! Selamat Sore! Firstly, we thank you for the time you took to write this review about our Sofitel and post it on Agoda. Secondly, it is with great pleasure that I read your comments towards our hotel. We can see through your own words that we have succeeded in creating a Magnifique journey during your stay! We cannot wait to welcome you once again in our hotel, so we can craft once again, a wonderful journey for you during your stay in Bali, the island of the Gods. Sincerely, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Responded March 04, 2019
Sofitel Bali Nusa Dua Beach Resort
8.0
Excellent
Teguh from Indonesia
Family with young children
Luxury Twin room
Stayed 3 nights in July 2019

Nice place to relax”

This hotel located in the nusa dua area, so it's a good place to relax. And this hotel has their private beach, a good spot for kids to play

Reviewed July 06, 2019

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Dear Teguh, Bonjour! Selamat Siang! Thank you for sharing your thoughts towards Sofitel Bali Nusa Dua Beach Resort and shared it with us through Agoda. It truly delights us to know that you could thoroughly enjoy your stay and relax in our resort. Indeed, it is one of our greatest benefits for having an access to Nusa Dua Beach area. Knowing that you can derive much pleasure from it is truly rewarding for all of us. We definitely wait for your return at Sofitel Bali Nusa Dua Beach Resort with excitement. Sincerely yours, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Responded July 09, 2019
Sofitel Bali Nusa Dua Beach Resort
10.0
Exceptional
Ricky from Indonesia
Family with young children
Luxury Twin room
Stayed 4 nights in June 2019

amazing beach side resort”

everything was amazing. from the lobby, to the room, to the pool. every angle is a picturesque view. love love love the 'oasis' pool. my kids has so much fun in the pool every single day we stayed. plenty of restaurant choices. food was yummy. theres also a free shuttle bus that takes us to bali collection, which is an outdoor mall. it has everything you need. from pharmacy, supermakets, restaurants, souvenier shops, and of course, starbucks. the beach was private, clean, and just a dream. can't wait to be back there again!

Reviewed June 10, 2019

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Dear Ricky, Bonjour! Selamat Sore! It is so heartwarming to see your review online on our Agoda page. We are truly joy to understand that you have an amazing experience, from the moment you stepped in to our Magnifique lobby, up until the facilities and outlets you have enjoyed within our resort, we really appreciate it. I am looking forward to welcoming you back again at Sofitel Bali Nusa Dua Beach Resort, in not too distant future. Sincerely yours, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Responded June 17, 2019
Sofitel Bali Nusa Dua Beach Resort
8.8
Excellent
Jafar from Indonesia
Family with young children
Luxury Twin room
Stayed 4 nights in June 2019

An amazing and great hotel with a WOW facilities. ”

One of best hotel in Bali with affordable price. The staff are really friendly. The pool, Front Beach and mostly important the room are really2 great n amazing. Thanks to all the staffs n management for this great holiday.

Reviewed June 09, 2019

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Dear Jafar, Bonjour! Selamat Sore! Thank you for rating us as one of the “best hotel” in Bali, we truly appreciate it. I am truly delighted to understand that you had an enjoyable stay with us. Knowing that our gigantic swimming pool and Nusa Dua beach access could impress you is truly amazing for all of us. I definitely cannot wait to seeing you again, whenever your travel brings you back to Bali, the Island of Gods. Sincerely yours, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Responded June 17, 2019
Sofitel Bali Nusa Dua Beach Resort
9.6
Exceptional
Hsingchi from Taiwan
Family with teens
Luxury King Room
Stayed 4 nights in January 2019

Exceptional”

Beautiful Hotel. Nice room interior arrangement, very relaxing and with a comfy good sleeping king bed. Fabulous pool/beautiful calm white-sand private beach. Yet the buffet dinner was a little disappointing, although many selection from various food stations but maybe which weren't just tasty and fresh to us, and even without beverage supply. Other than that, it's a great hotel to enjoy with family.

Reviewed February 18, 2019

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Dear Hsingchi, Bonjour! Selamat Siang! We highly appreciate the time spent to share your kind comment on Agoda. It is a great pleasure to read that you love our beautiful resort, magnificent pool and our signature Sofitel MyBed that is renowned for giving the best sleep quality. Meanwhile, your remark regarding our buffet dinner has been highlighted to our Director of Food & Beverage for further improvement. Nevertheless, we are happy to learn that you had a great time with family during your stay. We cannot wait to welcome you back for another precious moment to create with Sofitel Bali Nusa Dua Beach Resort. Sincerely, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Responded February 22, 2019
Sofitel Bali Nusa Dua Beach Resort
8.4
Excellent
BRINDA from India
Family with teens
Luxury Twin Plunge Pool
Stayed 1 night in February 2019

Gret spotan ideal spot for a family or group of friends ”

Great location a short taxi drive (roughly 2.5usd) to bali collection, which is a shopping area with mini marts, a supermarket and a bunch of restaurants . Limited choice of food for the dine inn restaurants however room service has a better choice..it has a beachclub attached to the resort which is a chill hang spot and the food is great aswell. The only annoying part was checkin ..check in tine was 3 i reached at 1:30 and was told i cudnt get my room till 3 but i had to wait a bit longer than 3:30 but its something i can ignore for all the pleasantness .

Reviewed February 18, 2019

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Dear Brinda, Bonjour! Selamat Siang! Thank you for sharing your experience on Agoda following your recent stay at Sofitel Bali Nusa Dua Beach Resort. We are glad to find that you loved our strategic location that suits those who seek for tranquillity by the beach yet still able to enjoy the beach club. On the other hand, the inconvenience during your arrival has been shared with our Director of Rooms for a corrective measure to be taken to ensure our valued guest have a perfect holiday from the moment they step in to our resort. Nonetheless, we are happy that overall you had a pleasant stay with us. We are looking forward to welcoming you back for another pleasant holiday with Sofitel Bali Nusa Dua Beach Resort. Sincerely, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Responded February 22, 2019
Sofitel Bali Nusa Dua Beach Resort
10.0
Exceptional
Tanusha from South Africa
Family with young children
Luxury Room - Club Sofitel Access Included
Stayed 7 nights in December 2018

Amazing Bali ”

We didn’t even want to venture further from the resort It was clean and amazing . Caputured the spirit of Bali We tried everything and were very impressed with the staff in club millesme as well as Victor in the front and the cleaning staff Had a massage on the beach absolutely amazing . We also did a photograph session which was just perfect Ovie the photographer was amazing Will def come back to Sofitel again

Reviewed January 08, 2019

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Dear Tanusha, Bonjour! Selamat Siang! We are genuinely happy to find your review online on Agoda. It is such a thrill to know that your stay was wonderfully spent at our resort. At Sofitel, our aim is to make all our guests feel valued and welcome, realizing that you could feel that truly makes us proud. The entire team will be delighted to read your positive comments towards their service, especially Victor for his outstanding services extended to you. We look forward to welcoming you back at our Balinese Paradise, hopefully soon. Sincerely yours, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Responded January 18, 2019
Sofitel Bali Nusa Dua Beach Resort
8.0
Excellent
Timotius from Indonesia
Couple
Luxury King Room
Stayed 1 night in November 2018

full access pool”

We were surprised with the other side of our room! there was another door connected to the pool... love the ambience because there was so many plants and lot of shades area... thank you Sofitel Nusa Dua

Reviewed November 03, 2018

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Dear Timotius, Bonjour! Selamat Siang! Thank you for staying at Sofitel Bali Nusa Dua Beach Resort. We are elated knowing you fell in love with our Luxury Room with Pool Access. Indeed, it is one of our most favorited main features in our resort. I definitely cannot wait to seeing you again in the nearest future for another Magnifique journey in our resort. Sincerely, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Responded November 15, 2018
Sofitel Bali Nusa Dua Beach Resort
8.8
Excellent
Yuky from Indonesia
Solo traveler
Prestige Suite with Club Millésime Access
Stayed 1 night in September 2018

Can get better value and experience somewhere else”

This hotel was not up to my expectation. The room that I had was a premier suite but I could stay at somethere else with better value. Unless you stay at their regular room the suite is not worth it in my opinion. The room is not clean enough especially the bathroom, most likely because the room is too dark which makes cleaning up difficult for the staff. Another minus is their beach. It was messy in my opinion, felt like everything is compressed together. I could even see some outsiders selling accessories and handicrafts on the beach floor and the security did not seem to care much. Anyway the staff and service is quite good though at the reception and executive lounge.

Reviewed October 02, 2018

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6.4
Good
Nina from United Kingdom
Couple
Luxury King Room
Stayed 4 nights in December 2018

Attacked by drunk non guests on NYE ”

This was a great choice of the hotel. The swimming pool is just amazing. Everything was great except the fact that we were attacked on the New Years Eve in the Manarai Beach House by a drunk guy and girl that were not guests of the hotel. Security didn't want to take them out and instead suggested us to move from there so that we don't get attacked again. There were a lot of kids and families and having that drunk people there is not acceptable. We are very disappointed by the way stuff handled this situation.

Reviewed March 14, 2019

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Dear Nina, Bonjour! Selamat siang! Thank you for choosing Sofitel Bali Nusa Dua Beach Resort for your holiday. On behalf of the team, please accept my sincerest apology as the way our team handled the situation did not meet your expectations. Rest assured as a regular training has been conducting to anticipate and prevent such inconvenience to occur again in the future. Nonetheless, I am glad that aside from the inconvenience your stay was great. I do hope to have another opportunity to welcome you back, this time for a flawless holiday with us. Sincerely, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Responded March 21, 2019
Sofitel Bali Nusa Dua Beach Resort
8.8
Excellent
Elaine from United States
Solo traveler
Luxury Twin room
Stayed 3 nights in March 2019

Doesn’t “feel” like a 5 star resort”

From the moment we got there, it just seemed all off. The staff was super nice and courteous but the layout of the room, the layout of the main restaurant’s buffet setup and other small details were so inconvenient and wrong. We actually had to change rooms because our bathroom smelled like raw sewage after we came back from dinner. Staff was nice in helping us move rooms as it was 9:30pm.

Reviewed March 05, 2019

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8.4
Excellent
Suriyani from Singapore
Couple
Luxury Room - Club Sofitel Access Included
Stayed 3 nights in June 2019

Exceptional service ”

Really best service you can get from the club, especially the manager Roy, he will go the extra mile for you.

Reviewed June 22, 2019

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Dear Suriyani, Bonjour! Selamat Pagi! We highly appreciate the kind review you posted online on Agoda, following your recent stay in Bali. What a joy to learn that you savored very much the Club Millesime access that you had in our resort. At Sofitel, we always strive to achieve our values to make our guests feel welcome. Your kind words towards our dedicated Ambassador, Roy in particular are really appreciated. I have shared your kind commendations towards the rest of the team, as I believe these are the best rewards that they can get. We look forward to seeing you soon at Sofitel Bali Nusa Dua Beach Resort. Sincerely yours, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Responded June 26, 2019
Sofitel Bali Nusa Dua Beach Resort
8.8
Excellent
komala from Indonesia
Family with young children
Luxury Twin room
Stayed 1 night in May 2019

Best for kids”

Hotel close to the beach, and also have private beach. Best hotel for kids. Swimming pool, kids club very good. Room big

Reviewed May 28, 2019

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