Sofitel Bali Nusa Dua Beach Resort
Newly renovated
Free Wi-Fi

Sofitel Bali Nusa Dua Beach Resort

Kawasan Pariwisata BTDC, Lot N5, Nusa Dua, Bali, Indonesia, 80363
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Luxury King Pool Access Club Millesime - Room plan Sofitel Bali Nusa Dua Beach Resort
Luxury King Pool Access Club Millesime - Room plan
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    Interior view Sofitel Bali Nusa Dua Beach Resort
    Luxury King Pool Access Club Millesime - Room plan Sofitel Bali Nusa Dua Beach Resort
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     Sofitel Bali Nusa Dua Beach Resort

    Sofitel Bali Nusa Dua Beach Resort Reviews

    8.5
    Excellent
    /10
    (937 reviews)See what guests said
    8.9
    Excellent facilities
    Recommended by 82% of guests

    Things you’ll love about Sofitel Bali Nusa Dua Beach Resort

    Things you'll love

    • Airport transfer

    • Private beach

    • Currency exchange

    • Free Wi-Fi in all rooms!

    Excellent
    Location
    8.6
    See map
    Excellent location
    Popular
    Nearby
  • Waterbom Park9.64 km
  • Kuta Beach10.39 km
  • Uluwatu Temple16.39 km
  • Tanah Lot Temple24.61 km
  • Devil's Tears24.71 km
  • Sacred Monkey Forest Sanctuary30.56 km
  • Ubud Palace31.89 km
  • Taman Tirta Gangga57.78 km
  • Mount Batur63.12 km
  • Sekumpul Waterfalls68.54 km
  • This property is in high demand!

    Last booked 12 hours ago

    Value for money8.0
    Distance to city center10.8 km
    Location rating8.6
    Nearest airportNgurah Rai International Airport (DPS)
    Distance to airport8.7 km

    Rooms available at Sofitel Bali Nusa Dua Beach Resort

    8.9
    Excellent
    Room comfort & quality
    One-Bedroom Pool Villa with Club Millésime Access
    One-Bedroom Pool Villa with Club Millésime Access
    ...
    • Room size: 88 m²/947 ft²
    • Balcony/terrace
    • 1 queen bed
    Enter dates to see prices
    One Bedroom Pool Villa
    One Bedroom Pool Villa
    ...
    • Room size: 88 m²/947 ft²
    • Pool view
    • 1 king bed
    Enter dates to see prices
    Luxury King Pool Access Club Millesime
    Luxury King Pool Access Club Millesime
    ...
    • Room size: 48 m²/517 ft²
    • Pool view
    • 1 king bed
    Enter dates to see prices
    Luxury Lagoon View
    Luxury Lagoon View
    ...
    • Room size: 48 m²/517 ft²
    • Lagoon view
    • 1 king bed
    Enter dates to see prices
    Prestige  Suite with Club Millésime Access
    Prestige Suite with Club Millésime Access
    ...
    • Room size: 120 m²/1292 ft²
    • Balcony/terrace
    • 1 king bed
    Enter dates to see prices
    Luxury Room - Club Sofitel Access Included
    Luxury Room - Club Sofitel Access Included
    ...
    • Room size: 48 m²/517 ft²
    • Pool view
    • 2 single beds
    Enter dates to see prices
    Luxury King Plunge Pool
    Luxury King Plunge Pool
    ...
    • Room size: 48 m²/517 ft²
    • Pool view
    • 1 king bed
    Enter dates to see prices
    Luxury Room, 1 King Bed
    Luxury Room, 1 King Bed
    ...
    • Room size: 48 m²/517 ft²
    • Ocean view
    • 1 king bed
    Enter dates to see prices
    Prestige Suite 1 King Bed
    Prestige Suite 1 King Bed
    ...
    • Room size: 120 m²/1292 ft²
    • Balcony/terrace
    • 1 king bed
    Enter dates to see prices
    Luxury Twin Plunge Pool
    Luxury Twin Plunge Pool
    ...
    • Room size: 48 m²/517 ft²
    • Pool view
    • 2 single beds
    Enter dates to see prices
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    More about Sofitel Bali Nusa Dua Beach Resort

    More about Sofitel Bali Nusa Dua Beach Resort

    An overview

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    What they offer

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What to eat nearby

    Indonesian cuisine
    Indonesian cuisine
    Caviar Cafe
    7.2 km Indonesian, Seafood
    Warong Miyabi
    7.8 km Indonesian, International
    Asian cuisine
    Asian cuisine
    Indian Dhaba
    1.1 km Asian, Indian, International
    Sports Bar
    1.3 km Asian, Australian, Bar
    Chopstick Restuarant
    1.6 km Asian, Chinese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

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    Some helpful facts

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    Announcements

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    Reviews of Sofitel Bali Nusa Dua Beach Resort from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (937)Booking.com Reviews (805)
    8.5
    /
    10
    Cleanliness8.6
    Facilities8.9
    Location8.6
    Room comfort and quality8.9
    Service8.6
    Value for money8.0
    All languages
    All guests (937)
    All room types

    Show reviews that mention 

    Showing 692 verified guest comments
    12345
    10.0
    Exceptional
    Howard from Canada
    Solo traveler
    Luxury King Room
    Stayed 2 nights in October 2018

    Nusa Dua's first hotel by the main entrance”

    If you have kids and is going to Bali then Nusa Dua is for you. For those that don't know, Nusa Dua is a gated community of resort/hotels so the security is a bit higher than other hotels. Sofitel is the first hotel by the main entrance of Nusa Dua so it is a bit of a walk to other hotels along the beach and a from the shops area. They have a shuttle, but if you are in Bali, you don't have to be anywhere quick. Grade A amenities and service, the spa is excellent.

    Reviewed February 28, 2019

    Dear Howard, Bonjour! Selamat Sore! Firstly, we thank you for the time you took to write this review about our Sofitel and post it on Agoda. Secondly, it is with great pleasure that I read your comments towards our hotel. We can see through your own words that we have succeeded in creating a Magnifique journey during your stay! We cannot wait to welcome you once again in our hotel, so we can craft once again, a wonderful journey for you during your stay in Bali, the island of the Gods. Sincerely, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

    Responded March 04, 2019
    Sofitel Bali Nusa Dua Beach Resort
    10.0
    Exceptional
    Suwanti from Indonesia
    Couple
    Luxury King Pool Access Club Millesime
    Stayed 1 night in December 2018

    My never ending favorite hotel!! ”

    My never ending favorite hotel at nusa dua bali. If you want leisure time, this is the right place to stay. I usually stayed at room club millesime with access pool. And the service is really awesome!

    Reviewed May 01, 2019

    Dear Suwanti, Bonjour! Selamat Sore! Thank you very much for spending some times to leave us a review on Agoda. Knowing that we have become you never ending favourite hotel in Nusa Dua is truly rewarding. Above all, we all are very pleased to know that your stay was beyond your expectations and we would really love to have the chance of welcoming you back very soon. Regards, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

    Responded May 09, 2019
    Sofitel Bali Nusa Dua Beach Resort
    9.2
    Exceptional
    wei from Malaysia
    Couple
    Luxury King Room
    Stayed 1 night in May 2018

    Exceptional”

    Huge hotel and room is beautiful and very spacious. Big pools and private beach. The reception is friendly and helpful. Highly recommended Resort Hotel

    Reviewed May 09, 2019

    Dear wei, Bonjour! Selamat Pagi! Thank you for your positive review regarding your recent stay at Sofitel Bali Nusa Dua Beach Resort. Nothing pleases us more than knowing what we always strive for, which is guest’s satisfaction is successfully delivered. Your commendations towards our gigantic swimming pool and the benefit of Nusa Dua Beach access that we had are highly appreciated. We cannot wait to welcome you back for another Magnifique experience with us. Sincerely yours, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

    Responded May 10, 2019
    Sofitel Bali Nusa Dua Beach Resort
    9.6
    Exceptional
    Hsingchi from Taiwan
    Family with teens
    Luxury King Room
    Stayed 4 nights in January 2019

    Exceptional”

    Beautiful Hotel. Nice room interior arrangement, very relaxing and with a comfy good sleeping king bed. Fabulous pool/beautiful calm white-sand private beach. Yet the buffet dinner was a little disappointing, although many selection from various food stations but maybe which weren't just tasty and fresh to us, and even without beverage supply. Other than that, it's a great hotel to enjoy with family.

    Reviewed February 18, 2019

    Dear Hsingchi, Bonjour! Selamat Siang! We highly appreciate the time spent to share your kind comment on Agoda. It is a great pleasure to read that you love our beautiful resort, magnificent pool and our signature Sofitel MyBed that is renowned for giving the best sleep quality. Meanwhile, your remark regarding our buffet dinner has been highlighted to our Director of Food & Beverage for further improvement. Nevertheless, we are happy to learn that you had a great time with family during your stay. We cannot wait to welcome you back for another precious moment to create with Sofitel Bali Nusa Dua Beach Resort. Sincerely, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

    Responded February 22, 2019
    Sofitel Bali Nusa Dua Beach Resort
    8.4
    Excellent
    BRINDA from India
    Family with teens
    Luxury Twin Plunge Pool
    Stayed 1 night in February 2019

    Gret spotan ideal spot for a family or group of friends ”

    Great location a short taxi drive (roughly 2.5usd) to bali collection, which is a shopping area with mini marts, a supermarket and a bunch of restaurants . Limited choice of food for the dine inn restaurants however room service has a better choice..it has a beachclub attached to the resort which is a chill hang spot and the food is great aswell. The only annoying part was checkin ..check in tine was 3 i reached at 1:30 and was told i cudnt get my room till 3 but i had to wait a bit longer than 3:30 but its something i can ignore for all the pleasantness .

    Reviewed February 18, 2019

    Dear Brinda, Bonjour! Selamat Siang! Thank you for sharing your experience on Agoda following your recent stay at Sofitel Bali Nusa Dua Beach Resort. We are glad to find that you loved our strategic location that suits those who seek for tranquillity by the beach yet still able to enjoy the beach club. On the other hand, the inconvenience during your arrival has been shared with our Director of Rooms for a corrective measure to be taken to ensure our valued guest have a perfect holiday from the moment they step in to our resort. Nonetheless, we are happy that overall you had a pleasant stay with us. We are looking forward to welcoming you back for another pleasant holiday with Sofitel Bali Nusa Dua Beach Resort. Sincerely, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

    Responded February 22, 2019
    Sofitel Bali Nusa Dua Beach Resort
    10.0
    Exceptional
    Tanusha from South Africa
    Family with young children
    Luxury Room - Club Sofitel Access Included
    Stayed 7 nights in December 2018

    Amazing Bali ”

    We didn’t even want to venture further from the resort It was clean and amazing . Caputured the spirit of Bali We tried everything and were very impressed with the staff in club millesme as well as Victor in the front and the cleaning staff Had a massage on the beach absolutely amazing . We also did a photograph session which was just perfect Ovie the photographer was amazing Will def come back to Sofitel again

    Reviewed January 08, 2019

    Dear Tanusha, Bonjour! Selamat Siang! We are genuinely happy to find your review online on Agoda. It is such a thrill to know that your stay was wonderfully spent at our resort. At Sofitel, our aim is to make all our guests feel valued and welcome, realizing that you could feel that truly makes us proud. The entire team will be delighted to read your positive comments towards their service, especially Victor for his outstanding services extended to you. We look forward to welcoming you back at our Balinese Paradise, hopefully soon. Sincerely yours, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

    Responded January 18, 2019
    Sofitel Bali Nusa Dua Beach Resort
    4.4
    wing from Australia
    Family with young children
    Luxury Twin Plunge Pool
    Stayed 6 nights in August 2018

    Can have other choices ”

    Have been disappointed with Sofitel for couples different countries.

    Reviewed May 15, 2019

    Dear WING, Bonjour! Selamat Pagi! We appreciate your time to share your feedback through Agoda. I was sorry to read that your stay was not up to your expectations. As a team who are aiming to improve the service and facilities within our resort, we would really appreciate to have more details from your latest stay with us. It is great to receive more constructive feedback from our guests, so we can share it with the team for their review to further improve. Once again, thank you for taking your time to comment for Sofitel Bali Nusa Dua Beach Resort. We really hope to have the opportunity to better serve you in the future. Sincerely yours, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

    Responded June 05, 2019
    Sofitel Bali Nusa Dua Beach Resort
    9.2
    Exceptional
    Aucky from Indonesia
    Business traveler
    Luxury King Room
    Stayed 1 night in April 2019

    Great Beach Hotel”

    Great beach hotel in a secluded part of Nusa Dua. You wouldn't want to go out once you get here. Might as well, as it is pretty far from your usual Bali destinations

    Reviewed April 29, 2019

    Dear Aucky, Bonjour! Selamat Siang! Thank you for the positive comment about your recent experience at Sofitel Bali Nusa Dua Beach Resort. It delights us to know that you could thoroughly enjoy your stay. Indeed, at Sofitel, we always strive to make our valued guests comfortable while staying with us and they could leave with a memorable experience of our resort. Knowing that was the case for you was truly a joy for us. It will be our great pleasure to welcome you back, whenever your travel brings you back to Bali, the Island of Gods. Sincerely yours, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

    Responded May 09, 2019
    Sofitel Bali Nusa Dua Beach Resort
    6.4
    Good
    Nina from United Kingdom
    Couple
    Luxury King Room
    Stayed 4 nights in December 2018

    Attacked by drunk non guests on NYE ”

    This was a great choice of the hotel. The swimming pool is just amazing. Everything was great except the fact that we were attacked on the New Years Eve in the Manarai Beach House by a drunk guy and girl that were not guests of the hotel. Security didn't want to take them out and instead suggested us to move from there so that we don't get attacked again. There were a lot of kids and families and having that drunk people there is not acceptable. We are very disappointed by the way stuff handled this situation.

    Reviewed March 14, 2019

    Dear Nina, Bonjour! Selamat siang! Thank you for choosing Sofitel Bali Nusa Dua Beach Resort for your holiday. On behalf of the team, please accept my sincerest apology as the way our team handled the situation did not meet your expectations. Rest assured as a regular training has been conducting to anticipate and prevent such inconvenience to occur again in the future. Nonetheless, I am glad that aside from the inconvenience your stay was great. I do hope to have another opportunity to welcome you back, this time for a flawless holiday with us. Sincerely, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

    Responded March 21, 2019
    Sofitel Bali Nusa Dua Beach Resort
    8.8
    Excellent
    Elaine from United States
    Solo traveler
    Luxury Twin room
    Stayed 3 nights in March 2019

    Doesn’t “feel” like a 5 star resort”

    From the moment we got there, it just seemed all off. The staff was super nice and courteous but the layout of the room, the layout of the main restaurant’s buffet setup and other small details were so inconvenient and wrong. We actually had to change rooms because our bathroom smelled like raw sewage after we came back from dinner. Staff was nice in helping us move rooms as it was 9:30pm.

    Reviewed March 05, 2019
    7.6
    Very good
    Hoi from Hong Kong
    Group
    Luxury Lagoon View
    Stayed 2 nights in February 2019

    For my friend's wedding, happy with the facilities but there could be improvement on towels”

    Great pool and lots of activities to do. We booked three rooms which are amazing but one of the rooms kept being served with moldy towels and even my friend found moldy towel in the gym room. Otherwise it would have been a perfect perfect stay.

    Reviewed February 26, 2019

    Dear Hoi, Bonjour! Selamat Sore! We appreciate the time you spent on rating Sofitel Bali Nusa Dua Beach Resort online on Agoda. Indeed, our Magnifique pool is one of the main highlights of our guests stay and knowing that you loved it too is truly rewarding. We took note of your constructive remarks and please rest assured as it has been shared to our Executive Housekeeper accordingly for his immediate actions. We look forward to another opportunity of welcoming you back in not too distant future. Sincerely, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

    Responded March 04, 2019
    Sofitel Bali Nusa Dua Beach Resort
    8.0
    Excellent
    Timotius from Indonesia
    Couple
    Luxury King Room
    Stayed 1 night in November 2018

    full access pool”

    We were surprised with the other side of our room! there was another door connected to the pool... love the ambience because there was so many plants and lot of shades area... thank you Sofitel Nusa Dua

    Reviewed November 03, 2018

    Dear Timotius, Bonjour! Selamat Siang! Thank you for staying at Sofitel Bali Nusa Dua Beach Resort. We are elated knowing you fell in love with our Luxury Room with Pool Access. Indeed, it is one of our most favorited main features in our resort. I definitely cannot wait to seeing you again in the nearest future for another Magnifique journey in our resort. Sincerely, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

    Responded November 15, 2018
    Sofitel Bali Nusa Dua Beach Resort
    8.8
    Excellent
    Yuky from Indonesia
    Solo traveler
    Prestige Suite 1 King Bed
    Stayed 1 night in September 2018

    Can get better value and experience somewhere else”

    This hotel was not up to my expectation. The room that I had was a premier suite but I could stay at somethere else with better value. Unless you stay at their regular room the suite is not worth it in my opinion. The room is not clean enough especially the bathroom, most likely because the room is too dark which makes cleaning up difficult for the staff. Another minus is their beach. It was messy in my opinion, felt like everything is compressed together. I could even see some outsiders selling accessories and handicrafts on the beach floor and the security did not seem to care much. Anyway the staff and service is quite good though at the reception and executive lounge.

    Reviewed October 02, 2018
    8.8
    Excellent
    lucy from Indonesia
    Family with young children
    Luxury King Room
    Stayed 3 nights in July 2018

    Excellent”

    Always loving the big pool and private beach. Food is expensive, but the good thing is you can always bring food from the outside. Room is nice, big & modern, but the biggest problem is water pressure that causing inconsistent water temperature (shower water can be very hot & then cold).

    Reviewed July 14, 2018

    Dear Lucy, Bonjour! Selamat Siang Many thanks for sharing your thoughtful review regarding your stay at Sofitel Bali Nusa Dua . We appreciate the positive comment you shared with us especially about our comfortable room as well as our stunning pools. We are delighted you could enjoy your stay thoroughly. We all look forward to welcoming you back at the very soon. Best Regards, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

    Responded August 01, 2018
    Sofitel Bali Nusa Dua Beach Resort
    9.2
    Exceptional
    Maya from Indonesia
    Family with young children
    Luxury King Room
    Stayed 3 nights in June 2018

    Very nice hotel for family with kids”

    The hotel contacted me couple days before our stay to offer if we need extra bed for our kids. It is a complimentary bed and they made sure the bed and the room is ready before our arrival. Kids club is also very clean and there are many activities that made our kids love to stay there. Room is overall very nice except that we notice some dust underneath the bed. Overall is a very nice hotel.

    Reviewed June 14, 2018

    Dear Maya, Bonjour! Selamat Siang! We are glad to have a chance in accommodating you and your family during your trip In Bali and thank you for sharing it online on Agoda. We are extremely happy to read that your overall stay was very impressive. It is indeed true that At Sofitel, we would love to ensure that you are accommodated even prior to your arrival. I will not miss to share your kind words to the team as I trust that they will very much encouraged. We are looking forward to welcoming you back very soon. Sincerely, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

    Responded July 03, 2018
    Sofitel Bali Nusa Dua Beach Resort
    9.2
    Exceptional
    inneke from Indonesia
    Couple
    Luxury King Pool Access Club Millesime
    Stayed 5 nights in June 2018

    Always coming back”

    Loving the room, the service, the staff and the reasonable prices for the drinks. Gym too small for this property, 5 ppl in it already crowded. Breakfast need variety/changes every 3 days maybe so when guests stay more than a week, won’t feel bored.

    Reviewed June 10, 2018
    4.8
    Ramses from Indonesia
    Family with young children
    Luxury Twin Plunge Pool
    Stayed 1 night in February 2019

    Just a normal day at sofitel”

    I feel the staff have no diciplinary of the service they can offer. They look unproffesional. I see some china guest being ignored in the hallway. Some of the staffs looks like robots. They worked too stiff without offering best service. The lobby of this hotel is unpleasant. Too many unusefull staff at the corridor of the lobby doing nothing. So useless. Swimming pool a bit dirty. Room is ok. The layout is not so good. I can feel the aircon while iam bathing. I think management could do better to improve their staffs and their services for this hotel.

    Reviewed February 13, 2019

    Dear Ramses, Bonjour! Selamat Siang! Thank you for sharing your constructive feedback on Agoda. It really saddened me to learn that your stay was not entirely up to your expectations. Rest assured as your feedbacks are being reviewed by us, to come up with an action plan as well as conducting a refresher training to ensure all of the team perform in line with the Sofitel usual standard. Hopefully we have another opportunity to welcome you back, this time, for the true magnificent service Sofitel Bali Nusa Dua is renowned for. Sincerely, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

    Responded February 15, 2019
    Sofitel Bali Nusa Dua Beach Resort
    6.0
    riana from Indonesia
    Family with young children
    Luxury Twin Plunge Pool
    Stayed 1 night in December 2018

    WATER FLOWING OUT from the shower place”

    First we emailed the hotel to ask for early check in however they said its upon availability, so we rent a car to go and have lunch at ubud so we come to the hotel nicely around 3.30. notice that the check in time was 3 pm, we arrive around 3.30 pm. HOWEVER our room is not ready! and we wait until around 4.15 and i think it was so unreasonable for that ! I walk back and forth to the check in desk and the answer was just that the room is not ready and we have to wait.. until aroub 4.15 i really so upset and asked for the manager to come and explain.. and finally he went down to the room him self and make sure the room is ready... but still we wait about half an hour after that The room size was just OK, We booked the room with the plunge pool inside. the shower place design was so bad that everytime we took a shower, the water run out from the shower place and i have to put a big towel to prevent the water flow out as i scared my kids slipped off in the bathroom

    Reviewed February 06, 2019

    Dear Riana, Bonjour! Selamat Siang! Thank you for choosing to stay at Sofitel Bali Nusa Dua Beach Resort and sharing your feedback on Agoda. We noted that your stay did not entirely meet your expectations. The inconvenience you encountered upon arrival as well as in the room have been brought up to the attention of all our Managers for immediate follow up. Please accept our apologies in this regards. We look forward to having another opportunity to welcome you and better serve you in the future. Sincerely, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

    Responded February 08, 2019
    Sofitel Bali Nusa Dua Beach Resort
    6.8
    Good
    riana from Indonesia
    Family with young children
    Luxury Twin Plunge Pool
    Stayed 2 nights in December 2018

    Family friendly however a lot of dissatisfaction when i stay”

    First we emailed the hotel to ask for early check in however they said its upon availability, so we rent a car to go and have lunch at ubud so we come to the hotel nicely around 3.30. notice that the check in time was 3 pm, we arrive around 3.30 pm. HOWEVER our room is not ready! and we wait until around 4.15 and i think it was so unreasonable for that ! I walk back and forth to the check in desk and the answer was just that the room is not ready and we have to wait.. until aroub 4.15 i really so upset and asked for the manager to come and explain.. and finally he went down to the room him self and make sure the room is ready... but still we wait about half an hour for it... so about 1.5 hour we wait for our room to be ready! The room size was just OK, We booked the room with the plunge pool inside. the shower place design was so bad that everytime we took a shower, the water run out from the shower place and i have to put a big towel to prevent the water flow out

    Reviewed February 06, 2019

    Dear Riana, Bonjour! Selamat Siang! Thank you for choosing to stay at Sofitel Bali Nusa Dua Beach Resort and sharing your feedback on Agoda. We noted that your stay did not entirely meet your expectations. The inconvenience you encountered upon arrival as well as in the room have been brought up to the attention of all our Managers for immediate follow up. Please accept our apologies in this regards. We look forward to having another opportunity to welcome you and better serve you in the future. Sincerely, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

    Responded February 08, 2019
    Sofitel Bali Nusa Dua Beach Resort
    6.4
    Good
    Jeane from Indonesia
    Family with teens
    Luxury Twin room
    Stayed 4 nights in December 2018

    Good”

    Stayed here in 2015 and was pretty satisfied. Came back in Dec 2018 and property is very run down compared to my last visit. Bathroom was dirty on the edges, marks on floors, floor colour changed near the tub, many pool tiles were sharp, there was a strong smell in pool area under the bridges. Guest bathroom on the pool area need a major renovation, was poorly maintained. Linens were OK. Check in time was delayed as the previous occupant was still in room, only managed to get our keys at 16.30 PM. Pretty much wasted the first day. Overall experience was so so, but would try other hotels instead next time.

    Reviewed January 03, 2019

    Dear Jeane, Bonjour! Selamat Siang! Thank you for writing us your feedback through Agoda. I sincerely regret to see that your overall stay did not meet your expectations, compared to your previous stay. We took your comments seriously as these do not reflect the usual standard of service we extend to our guests. These matters have been strongly highlighted to the relevant Directors and necessary actions have been taken to ensure such situations do not happen again in the future. We thank you for sharing this and hope you will give us another chance to better serve you in close future. Sincerely yours, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

    Responded January 18, 2019
    Sofitel Bali Nusa Dua Beach Resort
    12345
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    • Excellent location
    • Waterbom Park