Sofitel Melbourne on Collins Hotel
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8.8
Excellent
/10
(1380 reviews)See what guests said
See map
9.1
Exceptional
Location rating score
Exceptional location - Inside city center
Popular neighborhood
Parking
Available
  • Federation Square540 m
  • Emporium Melbourne800 m
  • State Library of Victoria820 m
  • Old Melbourne Gaol930 m
  • National Gallery of Victoria1.07 km
  • Melbourne Cricket Ground1.14 km
  • Melbourne Museum1.19 km
  • Melbourne Aquarium1.47 km
  • Queen Victoria Market1.6 km
  • Shrine of Remembrance1.84 km
  • Free Wi-Fi

    Sofitel Melbourne on Collins Hotel

    25 Collins Street, Melbourne CBD, Melbourne, Australia, 3000 - See map

    This property is in high demand!

    Booked 11 times

    "Overall though, loved the hotel and would shortlist Sofitel Melbourne when staying in Melbourne next time."
    Timothy - 14 December 2017
    Exceptional cleanliness
    9.0 rating for cleanliness
    Excellent comfort
    8.9 room quality and comfort
    Excellent service
    8.9 rating for service
    Exceptional reputation
    Recommended by 87% of guests
    • 250 meters to public transportation

    • Airport transfer

    • Located in heart of Melbourne

    • Free Wi-Fi in all rooms!

    • Air conditioning

    Cheaper than 97% of all properties in Melbourne in the last 24 hoursCompared to 6,142 Melbourne properties at Agoda for various dates
    Property ranking|Compared to 6,142 Melbourne properties
    See all rankings
    Location score
    9.2/10
    Service score
    8.9/10
    Cleanliness score
    9.0/10
    Room comfort score
    8.9/10
    Better than
    99
    %
    of Melbourne properties
    Better than
    99
    %
    of Melbourne properties
    Better than
    99
    %
    of Melbourne properties
    Better than
    99
    %
    of Melbourne properties
    Value for money8.0
    Distance to city center0.5km
    Location rating9.1
    Nearest airportEssendon Airport (MEB)
    Distance to airport11.7 km

    Rooms available at Sofitel Melbourne on Collins Hotel

    8.9
    Excellent
    Room comfort & quality
    Luxury King Room Club Floor
    Luxury King Room Club Floor
    ...
    • Room size: 36 m²/388 ft²
    • City view
    • 1 single bed & 1 king bed
    Enter dates to see prices
    Prestige Club Suite
    Prestige Club Suite
    ...
    • Room size: 77 m²/829 ft²
    • City view
    • 1 single bed & 1 king bed
    Enter dates to see prices
    Classic King Bed
    Classic King Bed
    ...
    • Room size: 36 m²/388 ft²
    • City view
    • 1 single bed & 1 king bed
    Enter dates to see prices
    Superior King Bed
    Superior King Bed
    ...
    • Room size: 36 m²/388 ft²
    • Sea view
    • 1 double bed & 1 king bed
    Enter dates to see prices
    Luxury King Bed
    Luxury King Bed
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 1 single bed & 1 king bed
    Enter dates to see prices
    Classic 2 Single Beds City Views
    Classic 2 Single Beds City Views
    ...
    • Room size: 36 m²/388 ft²
    • City view
    • 1 single bed & 2 single bed...
    Enter dates to see prices
    Suite King Open Plan Living Area
    Suite King Open Plan Living Area
    ...
    • Room size: 51 m²/549 ft²
    • Sea view
    • 1 single bed & 1 king bed
    Enter dates to see prices
    Prestige Club Sofitel King Suite - Club Lounge Access
    Prestige Club Sofitel King Suite - Club Lounge Access
    ...
    • Room size: 74 m²/797 ft²
    • Shower and bathtub
    • 1 king bed
    Enter dates to see prices
    Junior King Suite with View
    Junior King Suite with View
    ...
    • Room size: 50 m²/538 ft²
    • Shower and bathtub
    • 1 king bed
    Enter dates to see prices
    Superior King Room with View
    Superior King Room with View
    ...
    • Room size: 36 m²/388 ft²
    • Shower and bathtub
    • 1 king bed
    Enter dates to see prices

    What people love about Sofitel Melbourne on Collins Hotel

    • 10.0
      Exceptional
      Location

      "Great Location walking distances to many Places of Interests and also to the City Tram too."

      Samuel

      |

      18 June 2018

    • 10.0
      Exceptional
      Location

      "Excellent Hotel good location"

      Danny

      |

      29 October 2016

    • 9.6
      Exceptional
      Location

      "The best hotel you can get near Melbourne CBD."

      Arsy

      |

      9 January 2018

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    More about Sofitel Melbourne on Collins Hotel

    More about Sofitel Melbourne on Collins Hotel

    8.4
    Excellent

    "Compared to say Auckland, Melbourne could be a little more a..."

    Steve

    |

    16 April 2018

    An overview

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    Most talked about facilities

    View
    19 mentions
    Internet
    12 mentions
    Housekeeping
    11 mentions
    Breakfast
    10 mentions

    What they offer

    10.0
    Exceptional

    "About wifi system if the hotel has free wifi system, it is e..."

    yoko

    |

    30 September 2017

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Restaurants on site

    No 35
    Cuisine:Australian
    Menu:Buffet
    Atrium Bar on 35
    Cuisine:Australian
    Menu:Buffet
    Sofi's Lounge
    Cuisine:Australian
    Menu:Buffet

    Nearby restaurants

    Australian cuisine
    Australian cuisine
    Sofitel Melbourne
    30 m Australian, European, Gluten Free
    Sofi's
    40 m Australian, Gluten Free
    Great Space Cafe
    40 m Australian, Cafe, Gluten Free
    Asian cuisine
    Asian cuisine
    Kenzan Japanese Restaurant
    40 m Asian, Gluten Free, Japanese
    Hihou
    130 m Asian, Japanese
    East Bar and Restaurant
    140 m Asian, Chinese
    Gluten Free
    Gluten Free
    Fonda
    100 m Gluten Free, Mexican
    Tazio
    110 m Gluten Free, Italian, Pizza
    Lupino Bistro and Bar
    150 m Gluten Free, Italian

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    What guests think of this property

    Overall rating
    8.8
    Excellent
    From 1380 reviews
    Provided by verified guests of
    Agoda Reviews (389)Booking.com Reviews (991)
    Rating via Agoda8.7
    /
    10
    Cleanliness9.0
    Facilities8.5
    Location9.1
    Room comfort and quality8.9
    Service8.9
    Value for money8.0
    High score for Melbourne

    Most helpful reviews for Sofitel Melbourne on Collins Hotel

    Business traveler
    Stayed 3 nights in May 2019
    Luxury King Bed
    Exceptional10.0
    Excellent hotelCould not be happier with my stay. Very efficient check in and out. Great room first off without my usual pains that I often experience when checking in with room positioning in other hotels I stay in of similar star rating. Will stay there on my next visit to Melbourne.
    Proffrom AustraliaReviewed May 27, 2019
    Couple
    Stayed 1 night in June 2019
    Classic King Room with City View
    Exceptional10.0
    Amazing customer serviceMy partner and I stayed at the Sofitel for 1 night, and when we checked in we mentioned that we were celebrating his birthday. Linda at the front desk did so much to ensure we had a special stay, even upgrading our room. Everything about our room and the hotel was amazing and on par with other 5 star hotels we've stayed at in Melbourne, but the way we were treated by the staff made it even better. Can't wait to stay again.
    Sophiefrom AustraliaReviewed June 05, 2019
    Couple
    Stayed 2 nights in April 2018
    Luxury King Room Club Floor
    Excellent8.4
    Fantastic stay We have visited other Sofitel’s so I can safely say Melbourne was not quite as good as say the Auckland Viaduct one. In Auckland they turned down ur bed and set out ur slippers etc. We where disappointed in the Club Sofitel as the food not replaced and people had to ask for it. Compared to say Auckland, Melbourne could be a little more attentive We will stay again so hopefully this will be seen as constructive feedback
    Stevefrom New ZealandReviewed April 16, 2018
    Business traveler
    Stayed 2 nights in August 2017
    Superior King Bed
    Excellent8.4
    Nice hotel in Melbourne CBDGenerally enjoyed my stay at the Sofitel. Room was nice and bed was comfortable. Was a little surprised for an international brand that they do not have universal electric outlets or readily available adapters in the room. Also, wifi was not free... which is very unusual in most hotels now.
    Joycefrom Hong KongReviewed August 28, 2017
    Couple
    Stayed 3 nights in December 2014
    Classic King Bed
    Exceptional10.0
    Great Location and ServiceThe Sofitel is what you would expect from a 5 star hotel, terrific service and an excellent dining and cocktail bar on the upper floor where you can enjoy great vistas of the city. It is in the Paris end of Collins street and close to the MCG.
    Davidfrom AustraliaReviewed March 23, 2015

    Reviews of Sofitel Melbourne on Collins Hotel from real guests

    Overall rating
    8.8
    Excellent
    From 1380 reviews
    Provided by verified guests of
    Agoda Reviews (389)Booking.com Reviews (991)
    Rating via Agoda8.7
    /
    10
    Cleanliness9.0
    Facilities8.5
    Location9.1
    Room comfort and quality8.9
    Service8.9
    Value for money8.0
    High score for Melbourne
    Rating
    9+ Exceptional (119)
    8-9 Excellent (92)
    7-8 Very Good (58)
    6-7 Good (15)
    <6 Below Expectation (14)
    Time of the year
    Mar - May (85)
    Jun - Aug (81)
    Sep - Nov (67)
    Dec - Feb (65)
    All guests (389)
    All room types
    All languages

    Show reviews that mention 

    Showing 298 verified guest comments
    12345
    10.0
    Exceptional
    Prof from Australia
    Business traveler
    Luxury King Bed
    Stayed 3 nights in May 2019

    Excellent hotel”

    Could not be happier with my stay. Very efficient check in and out. Great room first off without my usual pains that I often experience when checking in with room positioning in other hotels I stay in of similar star rating. Will stay there on my next visit to Melbourne.

    Reviewed May 27, 2019

    Thank you for your review on Agoda.com, I was pleased to read you enjoyed your stay with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda, Executive Secretary to General Manager

    Responded July 15, 2019
    Sofitel Melbourne on Collins Hotel
    10.0
    Exceptional
    Sophie from Australia
    Couple
    Classic King Room with City View
    Stayed 1 night in June 2019

    Amazing customer service”

    My partner and I stayed at the Sofitel for 1 night, and when we checked in we mentioned that we were celebrating his birthday. Linda at the front desk did so much to ensure we had a special stay, even upgrading our room. Everything about our room and the hotel was amazing and on par with other 5 star hotels we've stayed at in Melbourne, but the way we were treated by the staff made it even better. Can't wait to stay again.

    Reviewed June 05, 2019

    Thank you for your review on Agoda.com, I was pleased to read you enjoyed your stay with us. Thank you also for your kind words about Linda.We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda, Executive Secretary to General Manager

    Responded July 15, 2019
    Sofitel Melbourne on Collins Hotel
    8.4
    Excellent
    Steve from New Zealand
    Couple
    Luxury King Room Club Floor
    Stayed 2 nights in April 2018

    Fantastic stay ”

    We have visited other Sofitel’s so I can safely say Melbourne was not quite as good as say the Auckland Viaduct one. In Auckland they turned down ur bed and set out ur slippers etc. We where disappointed in the Club Sofitel as the food not replaced and people had to ask for it. Compared to say Auckland, Melbourne could be a little more attentive We will stay again so hopefully this will be seen as constructive feedback

    Reviewed April 16, 2018
    8.4
    Excellent
    Joyce from Hong Kong
    Business traveler
    Superior King Bed
    Stayed 2 nights in August 2017

    Nice hotel in Melbourne CBD”

    Generally enjoyed my stay at the Sofitel. Room was nice and bed was comfortable. Was a little surprised for an international brand that they do not have universal electric outlets or readily available adapters in the room. Also, wifi was not free... which is very unusual in most hotels now.

    Reviewed August 28, 2017
    10.0
    Exceptional
    David from Australia
    Couple
    Classic King Bed
    Stayed 3 nights in December 2014

    Great Location and Service”

    Service, Food, and Location

    The Sofitel is what you would expect from a 5 star hotel, terrific service and an excellent dining and cocktail bar on the upper floor where you can enjoy great vistas of the city. It is in the Paris end of Collins street and close to the MCG.

    Reviewed March 23, 2015
    8.0
    Excellent
    Stelson from Philippines
    Couple
    Classic King Bed
    Stayed 3 nights in August 2014

    Comfort in Melbourne”

    Location, Size, Linens

    Sofitel on Collins is a hotel located at the far end side of Collins St near the government houses. It is near good restaurants and coffee shops as well as luxury item stores like Cartier. There is a train stop just few steps out of the building, and the shopping district is just a mere two blocks away. This makes Sofitel on Collins a very convenient place to stay into if you are the type who wants to get a rest after a long day of shopping, before going for a dinner or a night cap. Another good thing about the hotel is the generously sized-rooms as well as the luxurious linens and sheets. They have, for me, one of the more relaxing hotel rooms I have ever stayed in. On my short trip however, I was just able to have one breakfast in bed, and was not able to try their in-house buffet or lunch/dinner room service. This is not because they are not good, but there were just a lot of restaurants to choose from nearby. My wife and I stayed here because we are celebrating our one year wedding anniversary. It is not customary for hotels, but we were kinda hoping they would upgrade us or brought us some wines and cheeses inside the room. The staff who checked us in, did not seem to care about it.

    Reviewed November 10, 2014
    9.7
    Exceptional
    ROLAND from Indonesia
    Couple
    Classic King Bed
    Stayed 1 night in June 2014

    fantastic stay”

    modern room, nice view, good location

    My stay was fantastic. Room is modern, good view from the room. Bed is very comfortable. Location is central near all the branded boutique and good restaurants. Tram is just outside the hotel. It was a pleasant experience

    Reviewed July 08, 2014
    9.3
    Exceptional
    Russell from Australia
    Couple
    Classic King Bed
    Stayed 1 night in May 2014

    City break for our wedding anniversary”

    1) location in the city, 2) easy access to dining/shopping/parks, 3) efficient, friendly service

    Magnificent overnight stay with stay that were friendly and helpful throughout. The hotel did their obvious best in looking to accomodate our every request - even to the point of sending a bottle of sparkling wine when they realised it was our wedding anniversary.

    Reviewed June 02, 2014
    9.0
    Exceptional
    Woei from Malaysia
    Business traveler
    Classic King Bed
    Stayed 1 night in April 2014

    Just confortable and relaxing, I feel really safe.”

    Luxury, relax and enjoyable

    It is great hotel in town, suitable for shopping and business. Normally I will leave my wife doing her shopping at the shopping mall connect to it, and I will do my business meeting either at hotel, or city office of my clients. Good place for dining also. I love to enjoy food and shopping with my wife after work.

    Reviewed April 10, 2014
    8.0
    Excellent
    Lawrence from Australia
    Couple
    Luxury King Room Club Floor
    Stayed 2 nights in April 2013

    Friendly staff, great location”

    Location, easy off-street access for our wedding car, friendly staff

    The hotel is showing its age, but the staff were very friendly. The bar in the central void was great. The Sofitel Club was pretty good, but might not be worth the extra money - there are plenty of other great restaurants and bars nearby.

    Reviewed June 01, 2013
    9.0
    Exceptional
    Keith from Singapore
    Solo traveler
    Classic King Bed
    Stayed 1 night in September 2012

    Well-located, very modern hotel”

    Covenient location, very good service

    Impressed with hotel - very modern and contemporary. Great breakfast restaurant on 35th floor, with great views. Friendly service from ALL the hotel staff I encountered, from the bellboys to reception and restaurant

    Reviewed September 24, 2012
    8.3
    Excellent
    Michael from United Kingdom
    Solo traveler
    Superior King Bed
    Stayed 3 nights in August 2012

    Great location and god service”

    location in the cbd

    The basics of the hotel such as the rooms and service are very good.I liked the restaurant on 35th floor but not the bar which is not my style. There is a lovely lounge called Sofi's in the lobby but it is not open in the evening, which is a pity.

    Reviewed August 15, 2012
    9.0
    Exceptional
    michael from Australia
    Couple
    Stayed 1 night in July 2009

    living it up t the sofitel”

    high end hotel, close to city shops and entertainment venues like od laver arena and the MCG
    none at all excellent property

    What can i say, we only stayed for one night, but its avery girls dream to live in style, and this hotel definetly delivers this. Nice soft beds pillows of your choice, bright fresh decore and close to all shops and entertainment centres. rooms are above average inside and very well serviced

    Reviewed September 09, 2009
    2.0
    Choon from Australia
    Couple
    Luxury King Room Club Floor
    Stayed 4 nights in July 2019

    Very rude front desk”

    Front desk Zhangi was very unhelpful throughout the check in process, seemed to not like her job. After a long flight into Melbourne we expected a little more manners

    Reviewed July 13, 2019

    Thank you for your constructive feedback following your recent visit to Sofitel Melbourne on Collins. It is with regret to read that your stay was not as it should have been. I do sincerely apologise for the shortcomings on our part. Your arrival experience is certainly not indicative of the service we strive to provide and we have reviewed this in details with the departments concerned. Your detailed comments are appreciated and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you for bringing your experience to my attention. Kind regards, Dagmara Bieda, Executive Secretary to General Manager

    Responded July 15, 2019
    Sofitel Melbourne on Collins Hotel
    8.4
    Excellent
    Van from Vietnam
    Couple
    Luxury King Room Club Floor
    Stayed 1 night in January 2019

    Location”

    Great hotel in great location: NO swimming pool

    Reviewed January 25, 2019
    9.6
    Exceptional
    Arsy from Indonesia
    Group
    Superior King Bed
    Stayed 2 nights in January 2018

    Great View for Melb”

    The best hotel you can get near Melbourne CBD. The view from the high floor is the best. But unfortunately it doesn't provide the free wifi, no worries the receptionist will give you the code to access it anyway

    Reviewed January 09, 2018
    9.2
    Exceptional
    Timothy from Australia
    Couple
    Stayed 2 nights in December 2017

    Exceptional”

    Stayed in a Club Sofitel room, definitely recommend it - the rooms are on Levels 47-49 so the view is spectacular, I spent some time just gazing out the windows enjoying the view and the club access is great for Breakfasts, Light Lunches, afternoon drinks and a late evening snacks. Atrium Bar was quiet - since we stayed early in the week, which was good, and another review stated that the lifts can get a little busy when the hotel is fully booked - they werent wrong... Overall though, loved the hotel and would shortlist Sofitel Melbourne when staying in Melbourne next time.

    Reviewed December 14, 2017
    9.6
    Exceptional
    Megan from Australia
    Couple
    Stayed 1 night in September 2017

    A little bit of luxury!”

    We decided to treat ourselves for a weekend and stay at the Sofitel. Not usually in our price range, but for a special treat, it was fantastic. We had the valet take care of our car, checkin was a breeze and we stayed up on the 40th floor with views that went for miles. The room was lovely, the bed so so comfortable. It was a lovely stay and I'd love to stay again, but probably not in the budget anytime soon.

    Reviewed September 04, 2017

    Thank you for your review on Agoda.com, I was delighted to read you enjoyed your stay with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda, Executive Secretary to General Manager

    Responded October 04, 2017
    Sofitel Melbourne on Collins Hotel
    8.4
    Excellent
    Viviana from Australia
    Couple
    Superior King Bed
    Stayed 1 night in June 2017

    Breakfast let the hotel down”

    Breakfast was VERY disappointing. Service was poor. I had to send the scrambled eggs back. They tasted "off"and we're green in part. Tried the made to order omelet and it was bland and disappointing again. Asked foe a second cup of coffee and it never arrived so we left. Great shame as the hotel in itself is excellent.

    Reviewed June 29, 2017
    10.0
    Exceptional
    David from Australia
    Couple
    Stayed 2 nights in June 2017

    Exceptional”

    We were only disappointed that we were going to be charged $4 for a small jug of skim milk to have with our cup of tea. After receiving a beautiful upgrade and a complimentary bottle of bubbles we thought that this was petty and ruined the niceness of it all. Otherwise it was a lovely stay

    Reviewed June 05, 2017
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    • Exceptional location
    • Federation Square
    • Parliament Railway Station is within 0.25 km