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Sofitel Melbourne on Collins

"Alisha Wilson (Club receptionist) was a stand out with her service and genuine smile and help."

Jason - 6 April 2020
Classic 2 Single Beds City Views - Guestroom Sofitel Melbourne on Collins
Lobby Sofitel Melbourne on Collins
Lobby Sofitel Melbourne on Collins
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Sofitel Melbourne on Collins

25 Collins Street, Melbourne CBD, Melbourne, Australia, 3000 - See map
Free Wi-Fi
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Close to Block Arcade
Within 690 m of property
See map
Popular landmarks
Block Arcade 690 m
National Gallery of Victoria 1.0 km
Eureka Skydeck 1.1 km
Melbourne Museum 1.2 km
Melbourne Cricket Ground (MCG) 1.3 km
SEA LIFE Melbourne Aquarium 1.5 km
Queen Victoria Market 1.6 km
Royal Botanic Gardens Victoria 1.8 km
Shrine of Remembrance 1.8 km
Melbourne Zoo 3.8 km
Nearby landmarks
Dendy Kino Cinema 30 m
Kino Cinemas 30 m
Collins Place 40 m
Monash Conference Centre 50 m
Haigh's Chocolates Collins Street 60 m
Dr Johannes Kern 60 m
Sofitel Hotel Carpark 70 m
ANZ Building 90 m
Craft Victoria 100 m
Gallery Gabrielle Pizzi 110 m

9.1

Exceptional

Location rating score

Inside city center
Popular neighborhood
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
  • 250 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Located in heart of Melbourne

  • Free Wi-Fi in all rooms!

Your dates are popular among travelersUsers are booking a place in Melbourne every 27 minutes on Agoda.com
Value for money8.0
Distance to city center0.5km
Location rating9.1
Nearest airportEssendon Airport (MEB)
Distance to airport11.7 km

Rooms available at Sofitel Melbourne on Collins

Excellent
Room comfort & quality
8.9
Luxury King Room Club Floor
...
  • Room size: 36 m²/388 ft²
  • City view
  • 1 single bed & 1 king bed
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Prestige Club Suite
...
  • Room size: 77 m²/829 ft²
  • City view
  • 1 single bed & 1 king bed
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Classic King Bed
...
  • Room size: 36 m²/388 ft²
  • City view
  • 1 single bed & 1 king bed
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Superior King Bed
...
  • Room size: 36 m²/388 ft²
  • Sea view
  • 1 double bed & 1 king bed
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Suite King Open Plan Living Area
...
  • Room size: 51 m²/549 ft²
  • Sea view
  • 1 single bed & 1 king bed
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Classic 2 Single Beds City Views
...
  • Room size: 36 m²/388 ft²
  • City view
  • 1 single bed & 2 single bed...
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Luxury King Bed
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 single bed & 1 king bed
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Prestige Suite
...
  • Room size: 74 m²/797 ft²
  • Shower
  • 1 king bed
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Classic Twin Room
...
  • Room size: 36 m²/388 ft²
  • Shower
  • 2 single beds
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Junior Suite
...
  • Room size: 50 m²/538 ft²
  • Shower
  • 1 king bed
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Frequently asked questions

What time is check-in and check-out at Sofitel Melbourne on Collins?

Check-in is from 02:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Sofitel Melbourne on Collins?

Sofitel Melbourne on Collins is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 110 AUD. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Sofitel Melbourne on Collins has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for a fee of 55 AUD per day. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Melbourne with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Sofitel Melbourne on Collins?

Start your mornings right, with the continental and buffet breakfast options offered at Sofitel Melbourne on Collins. Adults can enjoy breakfast offered with an additional charge of 45 AUD if not included in the room rate.

What are my dining options at Sofitel Melbourne on Collins?

Sofitel Melbourne on Collins features an on-site restaurant for your dining convenience.

Can business events be hosted at Sofitel Melbourne on Collins?

All available venues come in different styles and sizes and can accommodate you and your guests.

What is the smoking policy at Sofitel Melbourne on Collins?

Sofitel Melbourne on Collins does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Sofitel Melbourne on Collins?

The closest train, metro, or bus station to Sofitel Melbourne on Collins is Parliament Railway Station, 240 m away.

What restaurants are nearby Sofitel Melbourne on Collins?

Sofitel Melbourne on Collins’s neighborhood is Melbourne CBD which includes popular restaurants such as No35, Signature Coffee and Chopstick Delight.

What popular shopping places are close to Sofitel Melbourne on Collins?

Located in the Melbourne CBD area, Sofitel Melbourne on Collins is close to great shopping choices like Block Arcade, Melbourne Central and DFO South Wharf.

What are popular attractions near Sofitel Melbourne on Collins?

Sofitel Melbourne on Collins’s location in the Melbourne CBD neighborhood makes it close to famous attractions including Eureka Skydeck, National Gallery of Victoria and SEA LIFE Melbourne Aquarium.

What popular natural sightseeing spots are close to Sofitel Melbourne on Collins?

Sofitel Melbourne on Collins’s nearby natural sights include Melbourne University Rowing Club, Yarra Yarra Rowing Club and Banks Rowing Club located in the same Melbourne CBD area.

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Explore the neighborhood

What people love about Sofitel Melbourne on Collins

  • 10.0

    Exceptional

    "City views were amazing & king size bed very comfortable."

    Sally

    |

    8 March 2021

  • 10.0

    Exceptional
    Spaciousness

    "Huge space, clean, great mini bar, private, luxurious."

    Jason

    |

    6 April 2020

  • 10.0

    Exceptional

    "The Club Lounge package is a well presented package."

    Michael

    |

    19 October 2019

Property ranking|Compared to 3,100 Melbourne properties
See all rankings
Room comfort score
8.9/10
Service score
8.9/10
Location score
9.2/10
Cleanliness score
9.1/10
Better than
99
%
of Melbourne properties
Better than
98
%
of Melbourne properties
Better than
97
%
of Melbourne properties
Better than
97
%
of Melbourne properties
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Overall rating:

8.8

Excellent
1,312 reviews
Cleanliness
9.0
Facilities
8.5
Location
9.1
Read all reviews >
What travelers say they love:
Always love the wooden blinds that give complete darkness fo...
Jason from Australia
Business traveler
More about Sofitel Melbourne on Collins

More about Sofitel Melbourne on Collins

The award-winning Sofitel Melbourne on Collins takes breathtaking style and luxury to another level. Wake up in a luxurious room with evening colored elegance, panoramic views – literally the best views in the city, and stroll downstairs to the Café La for a buffet breakfast and brasserie style menu. This café combines velvet, sun-lit comfort with a fresh take on seating arrangements and design. After hitting up the day's attractions or conducting business in one of the many elegant meeting and conference rooms, take a world-class meal at the restaurant featuring a master chef, and later head upstairs to the Atrium Bar for the best selection of wines and drinks in town. For a stay-in-style when visiting Melbourne, there are few, if any, hipper ways to do it than booking a room at the Sofitel Melbourne on Collins.

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Most talked about facilities

View

19 mentions

Internet

12 mentions

Housekeeping

11 mentions

Breakfast

10 mentions

What they offer

8.8

Excellent
Staff 

"The true asset is their staff who is very helpfull during ou..."

Andi

|

15 January 2020

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Restaurants on site

No 35
Cuisine:Australian
Menu:Buffet
Atrium Bar on 35
Cuisine:Australian
Menu:Buffet
Sofi's Lounge
Cuisine:Australian
Menu:Buffet

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Sofitel Melbourne on Collins from real guests

Provided by verified guests of Agoda
8.7
/
10
Cleanliness9.0
Facilities8.5
Location9.1
Room comfort and quality8.9
Service8.9
Value for money8.0
High score for Melbourne
Rating
9+ Exceptional (123)
8-9 Excellent (99)
7-8 Very Good (58)
6-7 Good (17)
<6 Below Expectation (16)
Time of the year
Mar - May (90)
Jun - Aug (83)
Sep - Nov (69)
Dec - Feb (71)
Don't miss out!Users are booking a place in Melbourne every 27 minutes on Agoda.com
All guests (431)
All room types
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Show reviews that mention 

Showing 313 verified guest comments
12345
10.0
Exceptional
Prof from Australia
Business traveler
Luxury King Bed
Stayed 3 nights in May 2019

Excellent hotel”

Could not be happier with my stay. Very efficient check in and out. Great room first off without my usual pains that I often experience when checking in with room positioning in other hotels I stay in of similar star rating. Will stay there on my next visit to Melbourne.

Reviewed May 27, 2019

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Thank you for your review on Agoda.com, I was pleased to read you enjoyed your stay with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda, Executive Secretary to General Manager

Responded July 15, 2019
Sofitel Melbourne on Collins
10.0
Exceptional
Sophie from Australia
Couple
Classic King Bed
Stayed 1 night in June 2019

Amazing customer service”

My partner and I stayed at the Sofitel for 1 night, and when we checked in we mentioned that we were celebrating his birthday. Linda at the front desk did so much to ensure we had a special stay, even upgrading our room. Everything about our room and the hotel was amazing and on par with other 5 star hotels we've stayed at in Melbourne, but the way we were treated by the staff made it even better. Can't wait to stay again.

Reviewed June 05, 2019

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Thank you for your review on Agoda.com, I was pleased to read you enjoyed your stay with us. Thank you also for your kind words about Linda.We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda, Executive Secretary to General Manager

Responded July 15, 2019
Sofitel Melbourne on Collins
8.4
Excellent
Steve from New Zealand
Couple
Luxury King Room Club Floor
Stayed 2 nights in April 2018

Fantastic stay ”

We have visited other Sofitel’s so I can safely say Melbourne was not quite as good as say the Auckland Viaduct one. In Auckland they turned down ur bed and set out ur slippers etc. We where disappointed in the Club Sofitel as the food not replaced and people had to ask for it. Compared to say Auckland, Melbourne could be a little more attentive We will stay again so hopefully this will be seen as constructive feedback

Reviewed April 16, 2018

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8.4
Excellent
Joyce from Hong Kong SAR, China
Business traveler
Superior King Bed
Stayed 2 nights in August 2017

Nice hotel in Melbourne CBD”

Generally enjoyed my stay at the Sofitel. Room was nice and bed was comfortable. Was a little surprised for an international brand that they do not have universal electric outlets or readily available adapters in the room. Also, wifi was not free... which is very unusual in most hotels now.

Reviewed August 28, 2017

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10.0
Exceptional
David from Australia
Couple
Classic King Bed
Stayed 3 nights in December 2014

Great Location and Service”

Service, Food, and Location

The Sofitel is what you would expect from a 5 star hotel, terrific service and an excellent dining and cocktail bar on the upper floor where you can enjoy great vistas of the city. It is in the Paris end of Collins street and close to the MCG.

Reviewed March 23, 2015

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8.0
Excellent
Stelson from Philippines
Couple
Classic King Bed
Stayed 3 nights in August 2014

Comfort in Melbourne”

Location, Size, Linens

Sofitel on Collins is a hotel located at the far end side of Collins St near the government houses. It is near good restaurants and coffee shops as well as luxury item stores like Cartier. There is a train stop just few steps out of the building, and the shopping district is just a mere two blocks away. This makes Sofitel on Collins a very convenient place to stay into if you are the type who wants to get a rest after a long day of shopping, before going for a dinner or a night cap. Another good thing about the hotel is the generously sized-rooms as well as the luxurious linens and sheets. They have, for me, one of the more relaxing hotel rooms I have ever stayed in. On my short trip however, I was just able to have one breakfast in bed, and was not able to try their in-house buffet or lunch/dinner room service. This is not because they are not good, but there were just a lot of restaurants to choose from nearby. My wife and I stayed here because we are celebrating our one year wedding anniversary. It is not customary for hotels, but we were kinda hoping they would upgrade us or brought us some wines and cheeses inside the room. The staff who checked us in, did not seem to care about it.

Reviewed November 10, 2014

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9.7
Exceptional
ROLAND from Indonesia
Couple
Classic King Bed
Stayed 1 night in June 2014

fantastic stay”

modern room, nice view, good location

My stay was fantastic. Room is modern, good view from the room. Bed is very comfortable. Location is central near all the branded boutique and good restaurants. Tram is just outside the hotel. It was a pleasant experience

Reviewed July 08, 2014

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9.3
Exceptional
Russell from Australia
Couple
Classic King Bed
Stayed 1 night in May 2014

City break for our wedding anniversary”

1) location in the city, 2) easy access to dining/shopping/parks, 3) efficient, friendly service

Magnificent overnight stay with stay that were friendly and helpful throughout. The hotel did their obvious best in looking to accomodate our every request - even to the point of sending a bottle of sparkling wine when they realised it was our wedding anniversary.

Reviewed June 02, 2014

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9.0
Exceptional
Woei from Malaysia
Business traveler
Classic King Bed
Stayed 1 night in April 2014

Just confortable and relaxing, I feel really safe.”

Luxury, relax and enjoyable

It is great hotel in town, suitable for shopping and business. Normally I will leave my wife doing her shopping at the shopping mall connect to it, and I will do my business meeting either at hotel, or city office of my clients. Good place for dining also. I love to enjoy food and shopping with my wife after work.

Reviewed April 10, 2014

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8.0
Excellent
Lawrence from Australia
Couple
Luxury King Room Club Floor
Stayed 2 nights in April 2013

Friendly staff, great location”

Location, easy off-street access for our wedding car, friendly staff

The hotel is showing its age, but the staff were very friendly. The bar in the central void was great. The Sofitel Club was pretty good, but might not be worth the extra money - there are plenty of other great restaurants and bars nearby.

Reviewed June 01, 2013

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9.0
Exceptional
Keith from Singapore
Solo traveler
Classic King Bed
Stayed 1 night in September 2012

Well-located, very modern hotel”

Covenient location, very good service

Impressed with hotel - very modern and contemporary. Great breakfast restaurant on 35th floor, with great views. Friendly service from ALL the hotel staff I encountered, from the bellboys to reception and restaurant

Reviewed September 24, 2012

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8.3
Excellent
Michael from United Kingdom
Solo traveler
Superior King Bed
Stayed 3 nights in August 2012

Great location and god service”

location in the cbd

The basics of the hotel such as the rooms and service are very good.I liked the restaurant on 35th floor but not the bar which is not my style. There is a lovely lounge called Sofi's in the lobby but it is not open in the evening, which is a pity.

Reviewed August 15, 2012

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9.0
Exceptional
michael from Australia
Couple
Stayed 1 night in July 2009

living it up t the sofitel”

high end hotel, close to city shops and entertainment venues like od laver arena and the MCG
none at all excellent property

What can i say, we only stayed for one night, but its avery girls dream to live in style, and this hotel definetly delivers this. Nice soft beds pillows of your choice, bright fresh decore and close to all shops and entertainment centres. rooms are above average inside and very well serviced

Reviewed September 09, 2009

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2.0
Choon from Australia
Couple
Luxury King Room Club Floor
Stayed 4 nights in July 2019

Very rude front desk”

Front desk Zhangi was very unhelpful throughout the check in process, seemed to not like her job. After a long flight into Melbourne we expected a little more manners

Reviewed July 13, 2019

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Thank you for your constructive feedback following your recent visit to Sofitel Melbourne on Collins. It is with regret to read that your stay was not as it should have been. I do sincerely apologise for the shortcomings on our part. Your arrival experience is certainly not indicative of the service we strive to provide and we have reviewed this in details with the departments concerned. Your detailed comments are appreciated and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you for bringing your experience to my attention. Kind regards, Dagmara Bieda, Executive Secretary to General Manager

Responded July 15, 2019
Sofitel Melbourne on Collins
8.4
Excellent
Van from Vietnam
Couple
Luxury King Room Club Floor
Stayed 1 night in January 2019

Location”

Great hotel in great location: NO swimming pool

Reviewed January 25, 2019

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9.6
Exceptional
Arsy from Indonesia
Group
Superior King Bed
Stayed 2 nights in January 2018

Great View for Melb”

The best hotel you can get near Melbourne CBD. The view from the high floor is the best. But unfortunately it doesn't provide the free wifi, no worries the receptionist will give you the code to access it anyway

Reviewed January 09, 2018

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9.2
Exceptional
Timothy from Australia
Couple
Stayed 2 nights in December 2017

Exceptional”

Stayed in a Club Sofitel room, definitely recommend it - the rooms are on Levels 47-49 so the view is spectacular, I spent some time just gazing out the windows enjoying the view and the club access is great for Breakfasts, Light Lunches, afternoon drinks and a late evening snacks. Atrium Bar was quiet - since we stayed early in the week, which was good, and another review stated that the lifts can get a little busy when the hotel is fully booked - they werent wrong... Overall though, loved the hotel and would shortlist Sofitel Melbourne when staying in Melbourne next time.

Reviewed December 14, 2017

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9.6
Exceptional
Megan from Australia
Couple
Stayed 1 night in September 2017

A little bit of luxury!”

We decided to treat ourselves for a weekend and stay at the Sofitel. Not usually in our price range, but for a special treat, it was fantastic. We had the valet take care of our car, checkin was a breeze and we stayed up on the 40th floor with views that went for miles. The room was lovely, the bed so so comfortable. It was a lovely stay and I'd love to stay again, but probably not in the budget anytime soon.

Reviewed September 04, 2017

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Thank you for your review on Agoda.com, I was delighted to read you enjoyed your stay with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda, Executive Secretary to General Manager

Responded October 04, 2017
Sofitel Melbourne on Collins
8.4
Excellent
Viviana from Australia
Couple
Superior King Bed
Stayed 1 night in June 2017

Breakfast let the hotel down”

Breakfast was VERY disappointing. Service was poor. I had to send the scrambled eggs back. They tasted "off"and we're green in part. Tried the made to order omelet and it was bland and disappointing again. Asked foe a second cup of coffee and it never arrived so we left. Great shame as the hotel in itself is excellent.

Reviewed June 29, 2017

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10.0
Exceptional
David from Australia
Couple
Stayed 2 nights in June 2017

Exceptional”

We were only disappointed that we were going to be charged $4 for a small jug of skim milk to have with our cup of tea. After receiving a beautiful upgrade and a complimentary bottle of bubbles we thought that this was petty and ruined the niceness of it all. Otherwise it was a lovely stay

Reviewed June 05, 2017

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