Somerset On Elizabeth Melbourne
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1 Bedroom Deluxe - Guestroom Somerset On Elizabeth Melbourne
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8.2
Excellent
17.7% this month
/10
(1301 reviews)See what guests said
See map
9.5
Exceptional
Location rating score
Exceptional location - Inside city center
Popular neighborhood
  • St. Francis Church60 m
  • Emporium Melbourne80 m
  • Ticketmaster Shop90 m
  • Chic Empire Ugg Boots100 m
  • R.M. Williams110 m
  • Bernard’s Magic Shop110 m
  • GPO Shop120 m
  • Gallery Freya120 m
  • Grand Hatters120 m
  • Pudgy Panda160 m
  • Free Wi-Fi

    Somerset On Elizabeth Melbourne

    250 Elizabeth Street, Melbourne CBD, Melbourne, Australia - See map

    This property is in high demand!

    Booked 20 times

    "Rooms were spacious, comfortable with lots of room to relax."
    Lydia - 2 July 2018
    Exceptional reputation
    Recommended by 95% of guests
    Excellent service
    8.4 rating for service
    Excellent comfort
    8.2 room quality and comfort
    Excellent cleanliness
    8.1 rating for cleanliness
    • 590 meters to public transportation

    • Airport transfer

    • Located in heart of Melbourne

    • Free Wi-Fi in all rooms!

    • Hot tub

    Property ranking|Compared to 6,038 Melbourne properties
    See all rankings
    Location score
    9.5/10
    Room comfort score
    8.2/10
    Room size
    56 sqm.
    Value for money score
    8.1/10
    Better than
    99
    %
    of Melbourne properties
    Better than
    98
    %
    of Melbourne properties
    Bigger than
    98
    %
    of Melbourne properties
    Better than
    97
    %
    of Melbourne properties
    Value for money8.1
    Distance to city center1.0 km
    Location rating9.5
    Nearest airportEssendon Airport (MEB)
    Distance to airport11.1 km

    Rooms available at Somerset On Elizabeth Melbourne

    8.2
    Excellent
    Room comfort & quality
    1 Bedroom Deluxe
    1 Bedroom Deluxe
    ...
    • Room size: 44 m²/474 ft²
    • City view
    • 1 queen bed or 2 single bed...
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     2 Bedroom Deluxe
    2 Bedroom Deluxe
    ...
    • Room size: 72 m²/775 ft²
    • City view
    • 2 single beds and 1 king be...
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    1 Bedroom Executive
    1 Bedroom Executive
    ...
    • Room size: 53 m²/570 ft²
    • City view
    • 1 king bed or 2 single beds
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    Apartment Deluxe One Bedroom
    Apartment Deluxe One Bedroom
    ...
    • Room size: 44 m²/474 ft²
    Enter dates to see prices
    Apartment Executive One Bedroom
    Apartment Executive One Bedroom
    ...
    • Room size: 53 m²/570 ft²
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    Studio - De Luxe
    Studio - De Luxe
    ...
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      Executive Single
      Executive Single
      ...
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        Deluxe Single
        Deluxe Single
        ...
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          Deluxe Studio
          Deluxe Studio
          ...
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            Premier One-Bedroom Apartment
            Premier One-Bedroom Apartment
            ...
              Enter dates to see prices

              What people love about Somerset On Elizabeth Melbourne

              • 8.0
                Very good
                Location

                "THE HOTEL IS IN NICE LOCATION."

                HOW H.

                |

                8 November 2018

              • 9.6
                Exceptional
                Location

                "Location is really good."

                Qingjie

                |

                4 October 2018

              • 9.6
                Exceptional
                Location

                "Excellent location and reasonable pricing."

                Agnes

                |

                1 January 2019

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              More about Somerset On Elizabeth Melbourne

              More about Somerset On Elizabeth Melbourne

              10.0
              Exceptional

              "Great location and very spacious."

              Shirley

              |

              5 January 2019

              An overview

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              Most talked about facilities

              Housekeeping
              100 mentions
              Food & Dining
              21 mentions
              Internet
              17 mentions
              Breakfast
              13 mentions

              What they offer

              8.0
              Very good
              Cleanliness

              "ROOM IS CLEAN."

              HOW H.

              |

              8 November 2018

              View all reviews
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              Nearest essentials

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
              Show less

              Food and dining

              Nearby restaurants

              Australian cuisine
              Australian cuisine
              Tropicana Juice Food Bar
              100 m Australian, Cafe, Gluten Free
              Sister Bella
              160 m Australian
              The Louden Kitchen & Grill
              170 m Australian, Grill
              Asian cuisine
              Asian cuisine
              Saigon Fusion
              70 m Asian, Vegetarian, Vietnamese
              Shanghai Street Dumpling
              90 m Asian, Chinese
              Little Ramen Bar
              90 m Asian, Japanese, Soups
              Gluten Free
              Gluten Free
              +39 Pizzeria
              130 m Gluten Free, Italian, Pizza
              San Paolo Solarino
              330 m Gluten Free, Italian
              Movida Aqui
              440 m Gluten Free, Mediterranean, Spanish

              What's nearby

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
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              Property's guest policies

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              Some helpful facts

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              Announcements

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              Reviews of Somerset On Elizabeth Melbourne from real guests

              Overall rating
              8.5
              Excellent
              From 2483 reviews
              Provided by verified guests of
              Agoda Reviews (1301)Booking.com Reviews (1182)
              Rating via Agoda8.2
              /
              10
              Excellent
              17.7% this month
              Cleanliness8.1
              Facilities7.7
              Location9.5
              Room comfort and quality8.2
              Service8.4
              Value for money8.1
              High score for Melbourne
              Rating
              9+ Exceptional (275)
              8-9 Excellent (245)
              7-8 Very Good (294)
              6-7 Good (104)
              <6 Below Expectation (84)
              Time of the year
              Mar - May (244)
              Jun - Aug (274)
              Sep - Nov (235)
              Dec - Feb (249)
              All guests (1301)
              All room types
              All languages

              Show reviews that mention 

              Showing 1002 verified guest comments
              12345
              9.2
              Exceptional
              Helen from Singapore
              Solo traveler
              1 Bedroom Deluxe
              Stayed 10 nights in June 2019

              location and services provided ”

              Somerset on Elizabeth is located in the city and it is very convenient to catch a tram or train. There are many eateries around for us to choose. I am happy to learn that there is daily housekeeping available, which we can’t find in other apartments. The only down side is the difficulty in finding a parking lot outside Somerset to unload the luggages.

              Reviewed June 28, 2019

              Dear Helen, Thank you for sharing your experience at Somerset on Elizabeth Melbourne. We are delighted to hear that you found our property suitable for all your needs and that our team was able to assist you. We are very sorry to hear that you had difficulties in finding parking in the loading zone. We hope to see you again your next trip to Melbourne. Once again Helen, thank you for choosing Somerset on Elizabeth Melbourne. Kind regards, Don Guest Service Supervisor

              Responded June 29, 2019
              Somerset On Elizabeth Melbourne
              9.2
              Exceptional
              Ha from Vietnam
              Family with teens
              2 Bedroom Deluxe
              Stayed 4 nights in April 2019

              Good services”

              Everything is great. You need to provide something and you may get the great satisfation from guest, such as: - Chopsticks (esp. for Asian) - Need to provide rice cooker with the good quality , the current is not good at all - dry machine for clothes (after washing) I will be back and recommend for friends & partners Ha Nguyen

              Reviewed April 23, 2019

              Dear Ha, Thank you for the excellent review, I am delighted your stay was comfortable and of good value. We hope to welcome you back when you next visit Melbourne! Kind regards, Udaya Herath, Assistant Guest Service Manager

              Responded May 13, 2019
              Somerset On Elizabeth Melbourne
              9.6
              Exceptional
              Yada from Singapore
              Couple
              1 Bedroom Deluxe
              Stayed 2 nights in March 2018

              Great location”

              Great location and super friendly staff. It was good for value. Very central to all the shops, cafes, bars, etc. I would stay there again. The only issue was the parking or drop off the area because it's on a busy road but it is in the CBD area.

              Reviewed March 09, 2019

              Dear Yada, Thank you for your review and recommendation of our hotel! I am pleased to know that your stay was excellent and comfortable. Our team members are delighted that they were able to be of service to you. I hope you will choose to stay at Somerset for your next visit to Melbourne! Warm regards, Udaya Herath, Assistant Guest Service Manager.

              Responded May 13, 2019
              Somerset On Elizabeth Melbourne
              6.8
              Good
              Kha from Singapore
              Couple
              2 Bedroom Deluxe
              Stayed 1 night in May 2019

              Rm #819”

              +Room is well equipped and in good working conditions. +Beds are comfortable. +Nice city views +Staffs are friendly, helpful and attentive. -Water leakage and overflows at the master tiolet. -baby cockroach on the living sofa. Thanks for the pleasant stay here.

              Reviewed May 27, 2019

              Dear Kha Thank you for taking the time to share your experience at Somerset. We are pleased to hear that you had an enjoyable stay and was able to take advantage of our central location. I noticed that we failed to meet your expectations in regard to Housekeeping & Maintenance, I apologise for the inconvenience this may have caused throughout your stay. We are constantly reviewing the incident and your feedback is certainly appreciated as it assists in this process. Please be assured I have forwarded your feedback onto the team. Once again Kah, thank you for your valued feedback. From all of us at Somerset On Elizabeth Melbourne we hope to be able to welcome you again soon at one of our properties. Kind regards, Don Guest Service supervisor

              Responded May 29, 2019
              Somerset On Elizabeth Melbourne
              8.0
              Excellent
              Marilou from Philippines
              Family with young children
              2 Bedroom Deluxe
              Stayed 6 nights in May 2019

              Very good”

              Great location...would have given it a 5 for over all except that that the washing machine wasn’t working well and it took hours to dry our clothes that we’d be using for the next leg of our travel...but really the location was really great , near restaurants and the free tram near it was very accessible and made it easier for us to go to the attractions. Room was spacious and always clean. Employees were friendly and helpful. Check in and check out were quick. Over all very satisfied.

              Reviewed May 25, 2019

              Dear Marilou, We are delighted to learn that you enjoyed your stay with us. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Furthermore, I am glad to read you enjoyed our central location. We hope to see you again on your next visit to Melbourne. Kind regards, Pauline Delos Trinos Assistant Guest Service Manager

              Responded May 26, 2019
              Somerset On Elizabeth Melbourne
              10.0
              Exceptional
              MARIA from Philippines
              Couple
              1 Bedroom Deluxe
              Stayed 3 nights in February 2019

              Excellent/Spacious”

              The hotel’s location is excellent, great staff, plenty of restaurants just outside the hotel and hotel is very clean.So grateful for letting us check in early, that was really appreciated.. Will definitely recommend it to family and friends.

              Reviewed February 27, 2019

              Dear Maria, Thank you for sharing your experience at Somerset on Elizabeth Melbourne. We are delighted to hear that you found our property suitable for all your needs and that our team was able to assist you. We hope to see you again your next trip to Melbourne. Once again Maria, thank you for choosing Somerset on Elizabeth Melbourne. Kind regards, Pauline D, Assistant Guest Service Manager.

              Responded May 16, 2019
              Somerset On Elizabeth Melbourne
              9.6
              Exceptional
              Joanna from Australia
              Couple
              1 Bedroom Deluxe
              Stayed 2 nights in September 2018

              Perfect”

              Superb location for shopping and located within the free tram zone. Minutes to Chinatown, H&M, David Jones and the State Library of Victoria (must see). Took the taxi from the airport to hotel which cost $67 but took the Skybus on the return from 4 blocks away at only $18 per person. Will definitely stay again here.

              Reviewed September 27, 2018

              Dear Joanne, Thank you for taking the time to provide some feedback. We are pleased to know that overall you enjoyed your stay and we looking forward to welcoming you again one day soon. Regards,Udaya Herath

              Responded October 23, 2018
              Somerset On Elizabeth Melbourne
              8.4
              Excellent
              Jasleen from Singapore
              Couple
              1 Bedroom Deluxe
              Stayed 1 night in April 2019

              Would recommend”

              The location is excellent, along Elizabeth St, just 2-3 tram stops away from Flinders St station. The room is a little old but it is clean and neat. Would be better if they provide room slippers though. We used their jet pool and sauna the next day. Jet pool wasn’t fully operational and sauna room light was fused when we were there. The gym looks decent!

              Reviewed April 21, 2019

              Dear Jasleen, Thank you for the excellent review and recommendation, I am glad your stay was comfortable and of good value with our helpful staff and convenient location. We hope to welcome you back again on your next visit to Melbourne! Kind regards, Udaya Herath.

              Responded May 13, 2019
              Somerset On Elizabeth Melbourne
              6.8
              Good
              Lit from Malaysia
              Solo traveler
              1 Bedroom Deluxe
              Stayed 1 night in March 2019

              Good location but dated interior”

              The apartment is located in city centre, and the nearby Swanston St and Chinatown means good foor is just a short walk away. However, the interior design would need a revamp (e.g. replacing the bathtub with good-water-pressure shower).

              Reviewed March 19, 2019

              Dear Lit, Thank you for taking the time to share your feedback. I am pleased to hear that you were able to take advantage of our central location. I noticed that we failed to meet your expectations in certain aspects of your stay in regards to the interior. Although we have just had soft refurbishment, we are constantly reviewing arrangements and your feedback is certainly appreciated as it assists in this process. Once again Lit, thank you for your valued feedback. From all of us at Somerset On Elizabeth Melbourne we hope to be able to welcome you again soon at one of our properties. Yours sincerely, Pauline Delos Trinos Assistant Guest Service Manager

              Responded May 16, 2019
              Somerset On Elizabeth Melbourne
              8.0
              Excellent
              Yah from Singapore
              Family with teens
              2 Bedroom Deluxe
              Stayed 3 nights in June 2019

              Good location ”

              Building and facility is old Location is excellent However service and service recovery is excellent Special mention to Lakshi, Pauline from front desk, Chris fr maintenance

              Reviewed June 24, 2019

              Dear Yah, Thank you for sharing your experience at Somerset on Elizabeth Melbourne. We are delighted to hear that you found our property suitable for all your needs and that our team was able to assist you. I will definitely share the comments with our management. We hope to see you again your next trip to Melbourne. Once again Yah, thank you for choosing Somerset on Elizabeth Melbourne. Kind regards, Don Guest Service Supervisor

              Responded June 26, 2019
              Somerset On Elizabeth Melbourne
              8.8
              Excellent
              victoria from United Kingdom
              Couple
              1 Bedroom Deluxe
              Stayed 2 nights in March 2019

              Good location, not too pricey”

              Good location, not too pricey. Not many facilities but great for a short stay.

              Reviewed June 12, 2019

              Dear Victoria, Thank you for sharing your experience at Somerset on Elizabeth Melbourne. We are delighted to hear that you found our property suitable for all your needs. We hope to see you again your next trip to Melbourne. Once again Victoria, thank you for choosing Somerset on Elizabeth Melbourne. Kind regards, Don Guest Service Supervisor

              Responded June 12, 2019
              Somerset On Elizabeth Melbourne
              9.2
              Exceptional
              mariska from Indonesia
              Family with young children
              1 Bedroom Deluxe
              Stayed 4 nights in June 2018

              always great to be back here”

              i always stay here when i visit Melbourne. i love the location and the surrounding. the staff were also very friendly and helpful. the room is quite spacious and the provide the washing machine,microwave and stove, ideal for family with young children like us.

              Reviewed June 27, 2018

              Dear Mariska, Thank you for staying at Somerset and we appreciate you sharing your experience. We are glad that to have been able to welcome you back again and to hear that you had yet another pleasant stay with us. We cannot wait to welcome you back on your next trip to Melbourne. Thank you again Mariska. Kind regards, Pauline D, Assistant Guest Service Manager

              Responded May 16, 2019
              Somerset On Elizabeth Melbourne
              8.8
              Excellent
              Nakamol from Thailand
              Couple
              1 Bedroom Deluxe
              Stayed 7 nights in December 2017

              Great location in city center ”

              Location in center, close to all the shopping mall and transportation. Big room, although they don't change sheets everyday that didn't bother us much. Nice staffs. Washing machine dryer didn't work. I asked for the room not facing the street, so no noise problem at all.

              Reviewed December 16, 2017

              Dear Nakamol, Thank you for posting your review following your recent stay with us. We are delighted to read about your positive experience and are thrilled to read that you found our staff to be friendly and helpful.I am glad to hear that you had a nice quite room. Thank you & we hope to welcome you back again in the future. Warm Regards, Udaya Herath, Assistant Guest Service Manager.

              Responded December 20, 2017
              Somerset On Elizabeth Melbourne
              10.0
              Exceptional
              Jianwei from Singapore
              Group
              1 Bedroom Deluxe
              Stayed 3 nights in December 2017

              Exceptional”

              The team at Somerset on Elizabeth Street is warm and very helpful, in a competitive landscape they really make the extra bit of difference, which cannot be replaced by swanky rooms and facilities. Awesome experience as always!

              Reviewed December 13, 2017

              Dear Jianwei, I am thrilled to hear that you had an another pleasant stay with us. We have a very passionate team, here at Somerset on Elizabeth, and I am extremely proud that this was reflective in the level of service and care that was provided to you throughout your stay. Thank you for taking the time to share your experience; I will be certain to pass along your feedback, as I am confident that the team will also be pleased to hear it.Thank you for your loyalty and We look forward to welcoming you back very soon. Kind Regards, Udaya Herath,Assistant Guest Service Manager.

              Responded December 23, 2017
              Somerset On Elizabeth Melbourne
              8.8
              Excellent
              Agnes from Singapore
              Family with young children
              1 Bedroom Deluxe
              Stayed 3 nights in November 2017

              Great accomodation at a great location”

              It is always a pleasure to stay at Somerset on Elizabeth. Reception staff are really friendly and helpful. They do make a point to remember you and try to accomodate with your request. I had several bookings on different platforms as we are a family of 7 with 2 young children. I am glad that they willing to arrange us to be at least the same level knowing their occupancy rate is pretty high. Located at Elizabeth Street, gives us many options like free city tram (if you are lazy to walk) to Queen Victoria Market and walkable to many shopping area. They are also located near Chinatown which does help to provide late dinners if you forgot that most eatery/restaurant closes pretty early. Their wifi connectivity is fast and good too.

              Reviewed December 04, 2017

              Dear Agnes, I am thrilled to hear that you had a pleasant stay with us. We have a very passionate team, here at Somerset on Elizabeth, and I am extremely proud that this was reflective in the level of service and care that was provided to you throughout your stay. Thank you for taking the time to share your experience; I will be certain to pass along your feedback, as I am confident that the team will also be pleased to hear it. We look forward to welcoming you back very soon. Kind Regards, Udaya Herath,Assistant Guest Service Manager.

              Responded December 23, 2017
              Somerset On Elizabeth Melbourne
              8.4
              Excellent
              HIONG from Singapore
              Family with teens
              1 Bedroom Deluxe
              Stayed 3 nights in August 2017

              Excellent”

              LOCATION IS SUPER, RIGHT AT THE CENTRE OF CBD, MANY SHOPPING N EATING PLACES AROUND, TRANSPORT TRAM IS JUST MINS AWAY, ALL STAFF ARE VERY HELPFUL N FRIENDLY. WILL DEFINITELY RECOMMEND TO FRIENDS N FAMILY'S MEMBER

              Reviewed September 17, 2017

              Dear Hong, Thank you ever so much for taking the time to post on your review of your first visit to Somerset. I am so happy to see that you had such a great stay and found the rooms so great as well as the team so helpful throughout your stay. Great to also see that our location worked so well for you. Thank you very much for recommending us to your family and friends. The team at Somerset look forward to seeing you back with us here when you are next back in Melbourne. Kindest regards, Udaya Herath Assistant Guest Service Manager.

              Responded September 30, 2017
              Somerset On Elizabeth Melbourne
              10.0
              Exceptional
              Yohandi from Singapore
              Family with young children
              1 Bedroom Executive
              Stayed 1 night in June 2017

              Best service apartment in Melbourne CBD”

              Service quality: very friendly and helpful staffs make us feel at home. I have been travelling and staying in many hotels and service apartments, I would say Somerset on Elizabeth service quality is beyond excellent. Location: Best location in Melbourne. In the midst of all must visit cafe, tourist spots, major shopping centres (including shopping arcade)

              Reviewed June 24, 2017

              Dear Yohandi, Thank you for taking the time to share your thoughts regarding your recent experience at the Somerset on Elizabeth Melbourne.What a wonderful way to describe our hotel as “Best service apartment in Melbourne CBD”!. We certainly take pride in offering great service and facilities to our guest and your feedback demonstrates that our continuous efforts have been recognised. We look forward to welcoming you back next time you travel to Melbourne. Udaya Herath,Assistant Guest Service Manager.

              Responded June 27, 2017
              Somerset On Elizabeth Melbourne
              8.4
              Excellent
              Yun from Singapore
              Family with young children
              1 Bedroom Executive
              Stayed 3 nights in May 2017

              The staff was very helpful and made the stay enjoyable.”

              Kudos To the staff that make the stay so comfortable. Definitely recommend to friends who wants to be treated warmly like home. However, I would like to take the opportunity to highlight that there's one Indian manager there who wasn't that friendly. So far I've been there for a total of 5 nights and been in and out for shopping, I wasn't greeted verbally nor was given a smile when talking at the counter. On the last night of checkout, I feel it's natural to ask what's the latest checkout because I'm having an evening flight. The staff I was talking to turn and ask the Indian "boss" and the reply was "for free?" That is a real turn off! By the way, I wasn't thinking of free, and I'm willing to pay (which I did). What I'm trying to say is this; don't presume ur guest is taking advantages of the stay. We are merely checking wats the latest checkout time and will be extending the stay hourly (charged). And pls don't treat ur guest as transparent.

              Reviewed May 28, 2017

              Dear Yun, Thank you for taking your valuable time to provide us with your feedback. As we always strive to meet and hopefully exceed the expectations of our guests, we are grateful to receive your review of our operation and the level of service you received from our staff. We are keen to receive feedback from our guests and have been prompt in sharing the contents of your review with the management.Thank you once again for your feedback and we do hope that you give us the opportunity of welcoming you again and the opportunity of extending our warm hospitality. Udaya Herath,Assistant Guest Service Manager.

              Responded May 29, 2017
              Somerset On Elizabeth Melbourne
              8.4
              Excellent
              Mubin from Philippines
              Couple
              1 Bedroom Executive
              Stayed 3 nights in April 2017

              Perfect location and value for money ”

              Near to many city attractions, shopping, train stop right in front of the hotel and it is Free of Charge. Also lots of HALAL restaurants within walking distance. Staff are very helpful and they are happy to assist you to arrange tours yeah dont miss THE GREAT OCEAN ROAD tour. It is the whole day tour with more than 500km ride but you wouldn't feel the distance. Highly recommend for all kind of travelers.

              Reviewed April 24, 2017

              Dear Mubin, Thank you for your review following your recent stay with us. We are thrilled that you were pleased with the location of our hotel and enjoyed the convenience of the accessing the city and other local attractions. As we always strive to meet and hopefully exceed the expectations of our guests, we are grateful to receive your review of our operation and have been prompt in sharing the contents of your review with the relevant department. We would once again, like to thank you for your comments and do hope we have the pleasure of welcoming you back in future. Udaya Herath,Assistant Guest Service Manager.

              Responded April 24, 2017
              Somerset On Elizabeth Melbourne
              8.8
              Excellent
              Andrew from Indonesia
              Couple
              1 Bedroom Deluxe
              Stayed 3 nights in April 2017

              pleasure stay”

              location at cbd where tram just 2min walking distance. hotel besided shopping centre and near to melbourne central as well. room was spacious enough and they provide washing machine which i found very useful for me. highly recommended.

              Reviewed April 22, 2017

              Dear Andrew, We are thrilled that you enjoyed your stay and were impressed by every aspect of your stay.Our promise is to offer enriching and memorable experiences by providing the unmistakable Ascott touch and we are delighted that you were highly satisfied with our product and service, especially spacious rooms and location.We look forward to welcoming you back to Somerset on Elizabeth for another unforgettable stay. Udaya Herath,Assistant Guest Service Manager.

              Responded April 23, 2017
              Somerset On Elizabeth Melbourne
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              • Exceptional location
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