Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
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Swimming pool [outdoor] Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
Swimming pool [outdoor] Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
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8.3
Excellent
4.6% this month
/10
(102 reviews)See what guests said
See map
8.5
Excellent
Location rating score
Excellent location - Inside city center
Popular neighborhood
Parking
Available
  • STA Travel90 m
  • Old Asia200 m
  • Sun Complex210 m
  • Sarawak Paradise in Borneo210 m
  • Kelvin Gems210 m
  • 21st Century Internet290 m
  • Imbi Monorail Station320 m
  • Hang Tuah Monorail Station330 m
  • Low Yat Plaza340 m
  • Pudu Jail350 m
  • Free Wi-Fi

    Swiss-Garden Hotel Bukit Bintang Kuala Lumpur

    117 Jalan Pudu, Bukit Bintang, Kuala Lumpur, Malaysia, 11500 - See map

    This property is in high demand!

    Booked 113 times

    "Location was fabulous especially for first time visitor to KL."
    Mitchell - 3 December 2018
    Excellent cleanliness
    8.6 rating for cleanliness
    Excellent service
    8.4 rating for service
    • 290 meters to public transportation

    • Airport transfer

    • Located in heart of Kuala Lumpur

    • Free Wi-Fi in all rooms!

    • Air conditioning

    Cheaper than 94% of all properties in Kuala Lumpur in the last 24 hours

    Compared to 14,229 Kuala Lumpur properties at Agoda for various dates

    Property ranking|Compared to 14,229 Kuala Lumpur properties
    See all rankings
    Cleanliness score
    8.7/10
    Review score - Australia
    9.6/10
    Value for money score
    8.3/10
    Location score
    8.5/10
    Better than
    99
    %
    of Kuala Lumpur properties
    Better than
    99
    %
    of Kuala Lumpur properties
    Better than
    98
    %
    of Kuala Lumpur properties
    Better than
    98
    %
    of Kuala Lumpur properties
    Value for money8.3
    Location rating8.5
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport17.0 km

    Rooms available at Swiss-Garden Hotel Bukit Bintang Kuala Lumpur

    Premier King
    Premier King
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe King
    Deluxe King
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Family Room
    Family Room
    ...
    • Room size: 50 m²/538 ft²
    • City view
    • 2 single beds and 1 king be...
    Enter dates to see prices
    Executive Double
    Executive Double
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe Twin
    Deluxe Twin
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Premier Twin
    Premier Twin
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Deluxe Hollywood Twin
    Deluxe Hollywood Twin
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Executive Twin
    Executive Twin
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Executive
    Executive
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Deluxe Hollywood
    Deluxe Hollywood
    ...
    • Room size: 28 m²/301 ft²
    • 2 single beds
    Enter dates to see prices

    What people love about Swiss-Garden Hotel Bukit Bintang Kuala Lumpur

    • 8.0
      Very good
      Location

      "Great place, staff, great location, Overall nice stay"

      Carmen

      |

      11 December 2018

    • 9.2
      Exceptional
      Location

      "This hotel has one of the best location in KL city."

      Adrian

      |

      4 September 2018

    • 5.2
      Review score
      Cleanliness

      "Nice clean room and ample parking facilities."

      Eric

      |

      28 October 2018

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    More about Swiss-Garden Hotel Bukit Bintang Kuala Lumpur

    More about Swiss-Garden Hotel Bukit Bintang Kuala Lumpur

    6.4
    Good

    "Spacious room with Good WiFi , Room service Food is good."

    TAN

    |

    21 December 2018

    An overview

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    Most talked about facilities

    Breakfast
    1 mention
    View
    1 mention
    Housekeeping
    1 mention

    What they offer

    9.2
    Exceptional
    Breakfast

    "The breakfast was great, plenty of food to choose from."

    Adrian

    |

    4 September 2018

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Nearby restaurants

    Australian cuisine
    Australian cuisine
    Drift Dining & Bar
    670 m Australian, European, Fusion
    Antipodean Cafe - Tan & Tan
    2.1 km Australian, Cafe, European
    Asian cuisine
    Asian cuisine
    Ah Koong Restaurant
    90 m Asian, Chinese, Malaysian
    Grand Palace
    90 m Asian, Chinese
    Ichiban Boshi Ramen
    110 m Asian, Japanese, Sushi
    Chinese cuisine
    Chinese cuisine
    Jade Garden Restaurant
    200 m Chinese
    Kedai Makanan Choi Keng
    220 m Chinese
    Mandarin Palace
    230 m Chinese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

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    Most helpful reviews for Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
    Group
    Stayed 2 nights in November 2019
    Deluxe Hollywood Twin
    Exceptional9.2
    NilNil
    Tanfrom SingaporeReviewed November 05, 2019
    Group
    Stayed 1 night in November 2019
    Deluxe Twin
    Excellent8.4
    ExcellentThe hotel was clean and room was refurbished, hotel staffs are friendly and location of the hotel just a few minutes walk to Jalan Alor where you can find vast selection food stalls from Thai, Vietnamese to local food.
    Melvinfrom MalaysiaReviewed November 05, 2019
    Business traveler
    Stayed 3 nights in October 2019
    Deluxe King
    Exceptional10.0
    RajGood breakfast & good choice of room interiors.
    Rajeshfrom SingaporeReviewed November 04, 2019
    Couple
    Stayed 1 night in October 2019
    Deluxe King
    Exceptional9.2
    Good LocationGood location, so near to the Alor street, Pavilion and Time sq just in walk distance, the hotel is nice and clean with small swimming pool , staffs are friendly , needs 100 rm deposit when check in, this make check in and check out takes longer when too many people check in and check out , because needs to print and sign the receipt , this will take longer time for checking in and out . Breakfast is not suggested , unless it's included, to buy on the spot will cost 42 rm per person, and the breakfast is not with many choices, and the refill of foods are slow.
    Kamfrom Hong KongReviewed November 04, 2019
    Couple
    Stayed 2 nights in October 2019
    Deluxe King
    Exceptional10.0
    FantasticReally nice, helpful staff. Hotel has just been renovated I think so everything looked brand new. Really clean. Great location, just a few minute walk to the food street night market. Fast WiFi. Nice rain shower and bathroom.
    Giovanifrom United KingdomReviewed October 31, 2019

    Reviews of Swiss-Garden Hotel Bukit Bintang Kuala Lumpur from real guests

    Overall rating
    8.4
    Excellent
    From 332 reviews
    Provided by verified guests of
    Agoda Reviews (102)Booking.com Reviews (230)
    Rating via Agoda8.3
    /
    10
    Excellent
    4.6% this month
    Cleanliness8.6
    Facilities8.0
    Location8.5
    Room comfort and quality2.0
    Service8.4
    Value for money8.3
    High score for Kuala Lumpur
    Rating
    9+ Exceptional (15)
    8-9 Excellent (5)
    7-8 Very Good (8)
    6-7 Good (4)
    <6 Below Expectation (6)
    Time of the year
    Mar - May (0)
    Jun - Aug (5)
    Sep - Nov (31)
    Dec - Feb (2)
    All guests (102)
    All room types
    All languages

    Show reviews that mention 

    Showing 38 verified guest comments
    12
    9.2
    Exceptional
    Tan from Singapore
    Group
    Deluxe Hollywood Twin
    Stayed 2 nights in November 2019

    Nil”

    Nil

    Reviewed November 05, 2019
    8.4
    Excellent
    Melvin from Malaysia
    Group
    Deluxe Twin
    Stayed 1 night in November 2019

    Excellent”

    The hotel was clean and room was refurbished, hotel staffs are friendly and location of the hotel just a few minutes walk to Jalan Alor where you can find vast selection food stalls from Thai, Vietnamese to local food.

    Reviewed November 05, 2019
    10.0
    Exceptional
    Rajesh from Singapore
    Business traveler
    Deluxe King
    Stayed 3 nights in October 2019

    Raj”

    Good breakfast & good choice of room interiors.

    Reviewed November 04, 2019
    9.2
    Exceptional
    Kam from Hong Kong
    Couple
    Deluxe King
    Stayed 1 night in October 2019

    Good Location”

    Good location, so near to the Alor street, Pavilion and Time sq just in walk distance, the hotel is nice and clean with small swimming pool , staffs are friendly , needs 100 rm deposit when check in, this make check in and check out takes longer when too many people check in and check out , because needs to print and sign the receipt , this will take longer time for checking in and out . Breakfast is not suggested , unless it's included, to buy on the spot will cost 42 rm per person, and the breakfast is not with many choices, and the refill of foods are slow.

    Reviewed November 04, 2019
    10.0
    Exceptional
    Giovani from United Kingdom
    Couple
    Deluxe King
    Stayed 2 nights in October 2019

    Fantastic”

    Really nice, helpful staff. Hotel has just been renovated I think so everything looked brand new. Really clean. Great location, just a few minute walk to the food street night market. Fast WiFi. Nice rain shower and bathroom.

    Reviewed October 31, 2019
    8.4
    Excellent
    Pauline from Philippines
    Family with young children
    Executive Twin
    Stayed 1 night in October 2019

    highly recommended”

    The real asset are theor staff specially ms edelyn and nicole at the reception. All were extremely helpful and sincere with their service.

    Reviewed October 31, 2019
    9.2
    Exceptional
    Ferri from Singapore
    Family with teens
    Family Room
    Stayed 3 nights in October 2019

    Pleasant stay”

    Staffs were polite & friendly. Room clean & well-maintained. Service prompt. Will definitely return. Ferri Faizal

    Reviewed October 30, 2019
    9.2
    Exceptional
    Yee from Malaysia
    Business traveler
    Deluxe King
    Stayed 4 nights in September 2019

    Great hospitality”

    Feel great with their hospitality provided. Definitely will stay in this hotel on my next visit.

    Reviewed October 25, 2019
    8.4
    Excellent
    Mohd from Malaysia
    Family with young children
    Deluxe King
    Stayed 1 night in October 2019

    Good hotel for short stay/transit”

    Good location

    Reviewed October 24, 2019

    Dear Mohd, Warm greetings from Swiss Garden Hotel Bukit Bintang, KL! Thank you for taking the time to share your rating. We really appreciate your honest review and we hope to welcome you back to our hotel in the near future! Sincerely, Elysa.

    Responded October 25, 2019
    Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
    8.4
    Excellent
    Tabitha
    Couple
    Executive Double
    Stayed 3 nights in October 2019

    Great location if you’re willing to cross a busy main road”

    We got a lovely room with attached rooftop balcony. The detox water available at the lobby was a nice touch! A bit hard to get GRAB rides out of the hotel though. Was easier to walk to the Berjaya Times mall than get a GRAB.

    Reviewed October 19, 2019

    Dear Tabitha, Warm greetings from Swiss-Garden Hotel Bukit Bintang, KL! Thank you for taking the time to share your rating, we really appreciate it. We hope to welcome you back to our hotel in the near future. Sincerely, Elysa.

    Responded October 20, 2019
    Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
    7.6
    Very good
    Jessie from Philippines
    Solo traveler
    Deluxe King
    Stayed 4 nights in October 2019

    A good , clean , quiet hotel. ”

    The hotel is near Bukit Bintang and is a few minutes walk to the popular street food market. Its a clean hotel with very accommodating staff. Breakfast needs a lot of improvement . The room and toilet is very clean.

    Reviewed October 18, 2019

    Dear Jessie, Warm greetings from Swiss-Garden Hotel Bukit Bintang, KL! Thank you for taking the time to share your rating, we really appreciate it. We hope to welcome you back to our hotel in the near future. Sincerely, Elysa.

    Responded October 20, 2019
    Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
    6.4
    Good
    Jeffrey from Singapore
    Couple
    Deluxe King
    Stayed 1 night in October 2019

    Disappointment”

    Pros: 1: Value for money as their room is newly renovated. 2: very spacious room and bathroom 3: very nearby to Klcc, chinatown, berjaya times square. Cons: 1: Toilet unable to flush, called the hotel via number 1 and informed them about it and i was told that the engineering staff will be coming up to fix, so i told them i’m in a rush please be quick as i have valuable in my luggage and i do not want to leave it out of my view and stranger entering the room. 15 mins later nobody turn up, i called again and ask them how long more will they take? They told me that they already informed the engineer to come up. They will inform them again. Total of 20 mins later still nobody turn up, as i was in a rush so i took all my valuables with me and carry on with my plans but it was a unpleasant one due to i need to carry my laptop and stuff which is quite heavy for the rest of the day. *Laptop and stuff exceed the length and width of in room safe deposit box so unable to store it there. 2: I ask for a complimentary late check out around 8am, was given a late check out at 1pm, during my sleep at around 11+am, the crew called me and told me it’s 11+am already and check out is at 12pm. I was shock for a moment, i told the crew over the phone that i was given a late complimentary check out earlier on by your colleague at 1pm, and he said no, late complimentary check out is only till 12:30pm, so i said check with the crew that earlier allowed me to check out at 1pm. Everything was already settled and now your disturbing my sleep, than he said okay, you may check out at 1pm. Side note to the hotel* If unable to give complimentary late check out your crew should not have promise or allow in the first place. It ruin my beauty sleep of having someone waking me up at 11am+ and telling me my check out is 12pm when earlier on i was given a complimentary check out at 1pm. 3: Breakfast tasteless/less variety, this might not affect me that much compare to 1 & 2. Quite disappointing t

    Reviewed October 18, 2019

    Dear Jeffrey, Thank you for staying with us and also for leaving us your feedback. We've taken note on your feedback and will disseminate this with the rest of the team to improve the service. Nonetheless, we hope to welcome you back to our hotel in the near future. Regards, Elysa.

    Responded October 25, 2019
    Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
    4.4
    Mahneel
    Group
    Deluxe Twin
    Stayed 1 night in October 2019

    An overpaid stay”

    We came to KL from Penang, where we stayed at a 4 star hotel. Naturally, we had great expectations on Swiss Garden which is labelled as a 5 stars property in agoda. We were, however, thoroughly disappointed in this hotel. The fittings were lousy, the bathroom had an awful smell that had to be fixed later, the reception failed to provide water bottles even after placing the request twice. We stayed for two nights and then extended our stay for one more night through agoda. We had to check out and then check in formally at the checkout hours, where the staff failed to just extend our stay via the system. The elevators made squeeky noise which was not fixed even after we complained. Our room had a balcony and even so, we were not allowed to smoke in the balcony. Overall, it was a very disappointing stay and we will not be coming back.

    Reviewed October 14, 2019
    6.4
    Good
    Muntasir
    Group
    Deluxe King
    Stayed 2 nights in October 2019

    No idea why they charge so much for a hotel with such less facilites”

    Rooms are very average. Nothing inline with the hefty price tag. Washroom was awfully smelly and rooms have connecting doors to each other. You can even hear people coughing on the other side of the room. Asked for tape for packing during checking out and the staff said "You can find tape at the store".

    Reviewed October 14, 2019

    Dear Muntasir, Warm greetings from Swiss-Garden Hotel Bukit Bintang, KL! Thank you for taking the time to share your rating. We hope you had a better experience while staying with us and regret to hear your feedback. We will definitely disseminate this with the rest of the team to improve the service. Nonetheless, we hope to welcome you back to our hotel in the near future. Sincerely, Elysa.

    Responded October 15, 2019
    Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
    6.8
    Good
    Mahedi from Singapore
    Couple
    Premier King
    Stayed 1 night in October 2019

    Not mature behaviour stuffs ”

    I suppose to be check out 12pm. But they are call me from 10am. And after 12pm they are disturbing too much. There is no tooth brush at my room and I call for it but they took 1 hour deliver this to me. Worse!

    Reviewed October 14, 2019

    Dear Mahedi, Warm greetings from Swiss-Garden Hotel Bukit Bintang, KL! Thank you for taking the time to share your rating. We regret to hear about your experience and we've taken note on your feedback and will disseminate this with the rest of the team to improve the service. However, it is important to remind our guests on check out time so that our guest don't have to bear on the extra charges for late checkout. Nonetheless, we hope to welcome you back to our hotel in the near future. Sincerely, Elysa.

    Responded October 14, 2019
    Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
    10.0
    Exceptional
    Sumitra from Malaysia
    Group
    Deluxe King
    Stayed 2 nights in October 2019

    Great Hotel Great Staff”

    Everything about this hotel is great. The room was clean, staff were very helpful and breakfast was great. Location is good as its is walking distance from good food at Jalan Alor. I was pleasantly surprised to meet staff member Azuan at the breakfast buffet who into heavy metal music \m/... Rock On !! I recommend this hotel to anyone who visits KL.

    Reviewed October 12, 2019

    Dear Sumitra, Thank you for taking the time to write a feedback, it is great to hear that you had a great stay with us and thank you for the nice comments. We appreciate you sharing your comments with fellow travellers as well as highlighting our room cleanliness, staff courteousness, breakfast selection, and location. We will definitely share your comment with Azuan as well. We look forward to welcoming you here again when travel brings you back to Kuala Lumpur. Warm regards, Elysa.

    Responded October 14, 2019
    Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
    10.0
    Exceptional
    Daniel from Singapore
    Solo traveler
    Deluxe King
    Stayed 1 night in October 2019

    Good,clean,new,nice hotel”

    A new hotel,room are clean and pleasant.A good hotel to stay in.

    Reviewed October 09, 2019

    Hi Daniel! Warm greetings from Swiss-Garden Hotel Bukit Bintang, KL! Thank you for staying with us and also for your amazing ratings. We are delighted to know that your stay was enjoyable. We really appreciate your feedback and hope to see you again soon. Sincerely, Elysa

    Responded October 09, 2019
    Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
    5.6
    ANNA from Singapore
    Group
    Deluxe King
    Stayed 3 nights in September 2019

    Room Descriptions ”

    Overall, hotel environment was good and clean. Disappointed that the room descriptions provided on agoda website does not match with the actual room facilities. Front office provided service recovery but the explanation was unacceptable. Agoda is third party but that doesn't mean hotel can simply be ignorance about what was publicised on the website.

    Reviewed October 04, 2019

    Dear ANNA, Thank you for staying with us and also for leaving us your feedback. We've taken note on your feedback and will disseminate this with the rest of the team to improve the service. Nonetheless, we hope to welcome you back to our hotel in the near future. Regards, Elysa.

    Responded October 25, 2019
    Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
    6.8
    Good
    Ruth from Indonesia
    Couple
    Deluxe King
    Stayed 3 nights in December 2018

    Some-some”

    Still recommend this hotel in terms of the area, pretty close to many touristic spots, public transport and malls, but this hotel seems already old, room, elevator and yet the swimming pool is too small. The restaurants was too crowded at that time and they employing foreigners who is sometimes lack of language. Menu... so so. The coffee was not good.

    Reviewed October 02, 2019

    Dear Ruth, Warm greetings from Swiss-Garden Hotel Bukit Bintang, KL! Thank you for taking the time to share your rating. We've taken note on your feedback and will disseminate this with the rest of the team to improve the service. Nonetheless, we hope to welcome you back to our hotel in the near future. Sincerely, Elysa.

    Responded October 03, 2019
    Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
    10.0
    Exceptional
    Jacqueline from Philippines
    Couple
    Deluxe Twin
    Stayed 6 nights in September 2019

    I love this newly renovated hote.l. Beyond my expectation. ”

    I LOVE THIS PLACE! Our room was huge, and clean. Lots of room ameneties. The staffs were courteous and accomodating and always smiling. The check ins and out processing were outstnding, quick and easy. Breakfast were excellent. Lots of foods to choose from. Overall , outstanding place to stay. Close and walking distance to MRT, Restaurants and Malls.. I would defenitely will come back again. Will recommend it to my families, relatives and friends if they happend to visit Malaysia. KUDOS TO ALL!

    Reviewed October 01, 2019

    Hi Jacqueline, Warm greetings from Swiss-Garden Hotel Bukit Bintang, KL! Thank you for staying with us and also for your amazing ratings. We are delighted to know that your stay was enjoyable and really appreciate your feedback. Hope to see you again soon! Sincerely, Elysa.

    Responded October 01, 2019
    Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
    12
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    Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
    |Excellent 8.3
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    Experiences on Agoda. Because your room is just the beginning.

    • Excellent location
    • Pavilion Kuala Lumpur
    • Imbi Monorail Station is within 0.32 km