The Al Massa Hotel Apartments 1
The Al Massa Hotel Apartments 1
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2 Bedroom Apartment - Bed The Al Massa Hotel Apartments 1
2 Bedroom Apartment - Bed
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Lobby The Al Massa Hotel Apartments 1
Lobby
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Lobby The Al Massa Hotel Apartments 1
Lobby
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Bathroom The Al Massa Hotel Apartments 1
Bathroom
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Very good
Location
7.7
See all 25 photos The Al Massa Hotel Apartments 1
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The Al Massa Hotel Apartments 1

Very good location
Review score
From 33 reviewsSee what guests said
5.5
/
10
Value for money5.2
Location rating7.7
Nearest airportAl Ain International Airport (AAN)
Distance to airport15.9 km
  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Room service [24-hour]

  • Laundry service

Room choices
This property is in high demand!Last booked 10 hours ago
3 Bedroom Apartment
3 Bedroom Apartment
...
  • Room size: 105 m²/1130 ft²
  • City view
  • 2 single beds and 1 king be...
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2 Bedroom Apartment
2 Bedroom Apartment
...
  • Room size: 65 m²/700 ft²
  • City view
  • 2 single beds and 1 double ...
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Executive Suite
Executive Suite
...
  • Room size: 105 m²/1130 ft²
  • City view
  • 1 king bed
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Suite
Suite
...
  • Shower
  • Kitchenette
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Basic Apartment
Basic Apartment
...
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    Basic Suite
    Basic Suite
    ...
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      More about The Al Massa Hotel Apartments 1

      More about The Al Massa Hotel Apartments 1

      An overview

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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      What they offer

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      Property's guest policies

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      Some helpful facts

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      Real reviews from real guests

      Agoda Reviews (33)Booking.com Reviews (261)
      5.5
      /
      10
      Review score
      Cleanliness4.5
      Facilities4.1
      Location7.7
      Room comfort and quality4.3
      Service5.9
      Value for money5.2
      Provided by verified guests of Agoda
      All languages
      All guests (33)
      All room types
      Showing 24 verified guest comments
      12
      6.0
      Azim from United Arab Emirates
      Family with young children
      2 Bedroom Apartment
      Stayed 1 night in May 2018
      No Internet in rooms. ”
      Room average clean
      Reviewed May 16, 2018
      7.6
      Very good
      Said from Oman
      Family with young children
      2 Bedroom Apartment
      Stayed 1 night in January 2018
      Good with some comments”
      Free parking but it was full when reached location. Free WiFi but in lobby only. No heater in rooms ( difficult for children in winter) No water boiler in kitchen. One bathroom with wide window showing everything in it to outside!! Very helpful stuff but nothing provided for them to help in above comments.
      Reviewed January 18, 2018
      3.2
      Sattar from United Arab Emirates
      Family with young children
      2 Bedroom Apartment
      Stayed 2 nights in January 2018
      Horrible experience”
      1. One had to ask for towels and kitchen utensils. Dirty glasses and rusty cutlery were provided. 2. There was a water leak in the toilet, we were promised to have somebody to fix in 10 minutes. After 2 hours we had to ask again. When it was fixed, the mess was not cleaned till we asked for that. 3. Some windows handles were broken, leading to have a chilly place; no carpet or even rugs covered the rooms’ floor. One dirty carpet was provided in the sitting area. 4. The baby cot provided was damaged and dirty. 5. Ceiling lamps had no covers with one not working. Only one old table lamp that was not working. 6. Bed sheets had blood drops. 7. Door hinges made noises when doors closed. 8. The staff also wanted to keep my ID till I check out! 9. The staff insisted to have us paying a small amount of the tourism fee (around 15 US $) before they provide use with room key. They did not care that we were tired traveling a long way from Sharjah. 10. A video was taken to document the case
      Reviewed January 13, 2018
      5.2
      Nishanth from United Arab Emirates
      Couple
      Executive Suite
      Stayed 1 night in November 2017
      Not good for short stay”
      This might be good for long stay but not defenitely for a short stay. Rooms are spacious but no In room dining and no restaurants nearby. Reception is far away if the room is in a different building (building 2 or 3 or 4). No wifi in the rooms which is a major drawback. May be its the cheapest room available in al ain but I prefer to spend couple more 100 and stay in a good hotel.
      Reviewed December 03, 2017
      4.0
      Ruwan from Sri Lanka
      Family with young children
      Executive Suite
      Stayed 1 night in September 2017
      Very low standard of infrastructure and facilities”
      The apartment is quite dark. Besides that the staff was very helpful, it is a very awful place to stay with old furniture, super dark lighting and low standard pantry.
      Reviewed October 05, 2017
      4.0
      Ghaleb from United Arab Emirates
      Family with young children
      2 Bedroom Apartment
      Stayed 2 nights in April 2017
      Not that much of cleanliness”
      Good location, but
      Reviewed April 07, 2017
      We are sorry for the inconvenience. We will make sure to provide excellent service in your next visit. -Sales and Reservation
      Responded April 24, 2017
      The Al Massa Hotel Apartments 1
      6.4
      Good
      ZAKI from Oman
      Family with young children
      2 Bedroom Apartment
      Stayed 1 night in February 2017
      Good Location & Very Limited Facilities”
      The location is really good and one very nice park is just nearby adding a value to your trip if you are travelling with kids! The reception staff were really nice and friendly as well. Facilities were very limited as WiFi is not an option in the rooms and it is only available near the reception. The room was big with nice spaces but bathrooms were not well maintained. Please add WiFi as a room facility and maintain all toilets and you will get much better ranking considering the location and staff you employed!
      Reviewed February 05, 2017
      Dear Mr. Zaki, Any feedback will help us to make improvements. We are pleased we were able to make your stay an enjoyable and look forward to welcome you back. -Sales and Reservation
      Responded April 06, 2017
      The Al Massa Hotel Apartments 1
      6.8
      Good
      s from United Arab Emirates
      Group
      Executive Suite
      Stayed 1 night in January 2017
      Nice ”
      Service
      Reviewed January 25, 2017
      We are happy you did have a good time. Any feedback will help us to make improvements. We are pleased we were able to make your stay an enjoyable and look forward to welcome you back. -Sales and Reservation
      Responded April 06, 2017
      The Al Massa Hotel Apartments 1
      2.8
      Hassan from Egypt
      Family with young children
      Executive Suite
      Stayed 7 nights in April 2016
      Bad”
      Furniture and matresses are bad No internet Cleaning is unsatisfactory
      Reviewed April 30, 2016
      6.3
      Good
      wamidh from Iraq
      Business traveler
      2 Bedroom Apartment
      Stayed 2 nights in June 2014
      New,centered & clean but the staff needs improving”
      new, easy parking & city centre (wrong location map)
      New,centered & clean but the staff needs improving as we booked 2 bedroom apartment but we were given a single bedroom so we had to relocate and our booking was for 2 nights but mistakenly the receptionist put one day so we couldn't access the room the next day
      Reviewed June 09, 2014
      4.3
      Awais from Pakistan
      Family with teens
      2 Bedroom Apartment
      Stayed 3 nights in October 2013
      Our stay in Al Massa hotel apartments was average ”
      The rooms were large, properly furnished and well lighted
      We had a quiet stay there. Although the rooms were OK but bathroom and toilets were smelling bad. Lifts and entrance passage were not clean and also were not spacious. WiFi facility was not available at the Lobby and reception area. Staff at reception always appeared in hurry.
      Reviewed October 21, 2013
      2.4
      mini from United Arab Emirates
      Family with young children
      Executive Suite
      Stayed 1 night in December 2017
      شقق تعبانة وغير نظيفة ولا تلائم البشر بشكل عام ...عمالها سيئو المعاملة مع الزوار ويفقهون شيئا عن الس”
      الصور الموجودة على الموقع لا تعبّر عن الواقع المزري للشقق .. وحمامات سيئة وفرش قديم ومستوى النظافة رديء جدا
      Reviewed January 05, 2018
      6.4
      Good
      ABDULL from United Arab Emirates
      Couple
      2 Bedroom Apartment
      Stayed 2 nights in September 2015
      جيد”
      النظافة سيئة الفندق لايرقى الى المستوى المطلوب الحمامات لايوجد بها شطاف والنظافة كذلك سيئة
      Reviewed July 02, 2017
      Dear Mr. Abdull, نحن نأسف للإزعاج. وسوف نتأكد من تقديم خدمة ممتازة في زيارتك القادمة. -Sales and Reservation
      Responded July 19, 2017
      The Al Massa Hotel Apartments 1
      2.0
      waddah from United Arab Emirates
      Solo traveler
      Executive Suite
      Stayed 1 night in June 2017
      ازبل فندق دخلته في حياتي فجميع دول العالم ماعمري شفت قذاره ووصاخه بهالشكل”
      فندق قذر وصراصير -ليتات محروقه -حمام اقذر من البالوعه-اثاث قديم ومكسر ووصخ -سرير لاينام عليه حتا الكلب ..والله الغلط على البلديه الي مخليه هذا فندق ومسويه له تصريح
      Reviewed June 23, 2017
      Dear Waddah, نحن نأسف للإزعاج. وسوف نتأكد من تقديم خدمة ممتازة في زيارتك القادمة. -Sales and Reservation
      Responded July 19, 2017
      The Al Massa Hotel Apartments 1
      4.4
      nasser from Oman
      Family with teens
      2 Bedroom Apartment
      Stayed 2 nights in January 2017
      سئ جدا”
      لا انصح به.. غير نظيف..اثاث قديم جدا..دورات المياه غير نظيفه وكذلك تحتاج الى صيانه
      Reviewed February 03, 2017
      Dear Mr. Nasser, نحن نأسف للإزعاج. وسوف نتأكد من تقديم خدمة ممتازة في زيارتك القادمة. -Sales and Reservation
      Responded July 19, 2017
      The Al Massa Hotel Apartments 1
      9.6
      Exceptional
      Salim from United Arab Emirates
      Family with teens
      3 Bedroom Apartment
      Stayed 1 night in January 2017
      ممتاز للسكن كعائله شقة نطيفه وواسعه جدا ومريحه”
      واسعه جدا وهادئة ومريحة للسكن
      Reviewed February 02, 2017
      Dear Mr. Salim, Thank you for your positive feedback. We are pleased we were able to make your stay an enjoyable and look forward to welcome you back. -Sales and Reservation
      Responded July 19, 2017
      The Al Massa Hotel Apartments 1
      4.4
      Ahmed from Oman
      Business traveler
      2 Bedroom Apartment
      Stayed 1 night in January 2017
      لا يوجد إنترنت ”
      لا يوجد انترنت في الشقة فقط في مكتب الإستقبال مقارنة بالسعر مع الخدمه فلا اجده يستحق
      Reviewed January 22, 2017
      Dear Mr. Ahmed, نحن نأسف للإزعاج. وسوف نتأكد من تقديم خدمة ممتازة في زيارتك القادمة. -Sales and Reservation
      Responded July 19, 2017
      The Al Massa Hotel Apartments 1
      2.0
      Ahmed from United Arab Emirates
      Family with young children
      3 Bedroom Apartment
      Stayed 2 nights in December 2016
      الماسة الفندقية 1”
      خدمة ضعيفة نظافة ضعيفة قيمة عالية
      Reviewed December 04, 2016
      4.0
      Abdullah from Saudi Arabia
      Family with young children
      Executive Suite
      Stayed 1 night in August 2016
      لاتنكبون أنفسكم وتحجزون من أقودا”
      لم أجد حجزي عند الشقق حيث لم يرسله أقودا مع أني أحمل رقم حجز ولايوجد مجيب عند أقودا بعد التواصل الهاتفي فاضطررت إلى السكن من الرسبشن وبعد يوم من التواصل مع أقودا أجاب بأنه لايوجد لدي حجز أصلاً ومن العجيب أن يرسلوا لي إيميل للتقييم وهم لايعترفون بحجزي فاحذروا من أقودا لاينكبكم المرات القادمة سأدفع الضعف عند بوكنج أو أي موقع آخر وبلاش من العفن اللي اسمه أقودا
      Reviewed August 22, 2016
      4.4
      Yousuf from Oman
      Family with young children
      3 Bedroom Apartment
      Stayed 2 nights in March 2016
      مخيب للامال”
      النضافة لم تكن مقبولة و خصوصا دورات المياة. عند العودة تفاجءنا بعدم وجود الماء في البناية و اضطررنا لتنقل لشقة اخرى و الذي استغرق حوالى ساعتان. موضفي الاستقبال غير مهيءين لاستقبال الضيوف
      Reviewed April 02, 2016
      12
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      • Very good location
      • Municipal Bus Station is within 1.27 km