The Hotel Windsor
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8.7
Excellent
4.6% this month
/10
(3160 reviews)See what guests said
See map
9.3
Exceptional
Location rating score
Exceptional location - Inside city center
Popular neighborhood
  • State Library of Victoria750 m
  • Federation Square750 m
  • Old Melbourne Gaol820 m
  • Emporium Melbourne830 m
  • Melbourne Museum980 m
  • Melbourne Cricket Ground1.24 km
  • National Gallery of Victoria1.29 km
  • Queen Victoria Market1.55 km
  • Melbourne Aquarium1.62 km
  • Shrine of Remembrance2.05 km
  • Free Wi-Fi
    2018

    The Hotel Windsor

    111 Spring Street, Melbourne CBD, Melbourne, Australia - See map

    This property is in high demand!

    Booked 28 times

    "A lovely stay in Melbourne at this gorgeous hotel with friendly and professional staff."
    Leanne - 15 September 2018
    Excellent service
    8.8 rating for service
    Excellent cleanliness
    8.7 rating for cleanliness
    Excellent comfort
    8.7 room quality and comfort
    Exceptional reputation
    Recommended by 87% of guests
    • 40 meters to public transportation

    • Located in heart of Melbourne

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    Cheaper than 98% of all properties in Melbourne in the last 24 hoursCompared to 6,134 Melbourne properties at Agoda for various dates
    Property ranking|Compared to 6,134 Melbourne properties
    See all rankings
    Location score
    9.3/10
    Service score
    8.8/10
    Room comfort score
    8.8/10
    Cleanliness score
    8.7/10
    Better than
    99
    %
    of Melbourne properties
    Better than
    99
    %
    of Melbourne properties
    Better than
    99
    %
    of Melbourne properties
    Better than
    98
    %
    of Melbourne properties
    Value for money8.2
    Distance to city center1 km
    Location rating9.3
    Nearest airportEssendon Airport (MEB)
    Distance to airport11.5 km

    Rooms available at The Hotel Windsor

    8.7
    Excellent
    Room comfort & quality
    Victorian Suite
    Victorian Suite
    ...
    • Room size: 146 m²/1572 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Windsor Suite
    Windsor Suite
    ...
    • Room size: 80 m²/861 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Junior Suite
    Junior Suite
    ...
    • Room size: 46 m²/495 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Superior King or Twin Room
    Superior King or Twin Room
    ...
    • Room size: 33 m²/355 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe King Or Twin Room
    Deluxe King Or Twin Room
    ...
    • Room size: 42 m²/452 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Traditional Queen
    Traditional Queen
    ...
    • Room size: 23 m²/248 ft²
    • Non-smoking
    • 1 queen bed
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    Wizard Suite
    Wizard Suite
    ...
    • Room size: 80 m²/861 ft²
    • Shower
    • 1 king bed
    Enter dates to see prices
    SUITE Victorian
    SUITE Victorian
    ...
    • Room size: 122 m²/1313 ft²
    Enter dates to see prices
    Junior Suite Standard
    Junior Suite Standard
    ...
    • Room size: 46 m²/495 ft²
    Enter dates to see prices
    Junior Suite Standard
    Junior Suite Standard
    ...
    • Room size: 46 m²/495 ft²
    Enter dates to see prices

    What people love about The Hotel Windsor

    • 9.2
      Exceptional
      Location

      "It was good staying, staffes are so nice and kind, also, quite and easy reach location!"

      Eunji

      |

      13 December 2018

    • 10.0
      Exceptional

      "A gracious old Dame of Melbourne."

      Peter

      |

      7 January 2019

    • 8.8
      Excellent
      Staff 

      "Once you enter the lobby you are greeted by their friendly staff and check-in was easy."

      Wong

      |

      26 April 2018

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    More about The Hotel Windsor

    More about The Hotel Windsor

    10.0
    Exceptional

    "The best hotel"

    sunatda

    |

    23 December 2018

    An overview

    Show less

    Most talked about facilities

    Breakfast
    50 mentions
    Housekeeping
    33 mentions
    Internet
    15 mentions
    Food & Dining
    12 mentions

    What they offer

    8.8
    Excellent

    "It was a nice experience with Hotel Windsor."

    Wong

    |

    26 April 2018

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Food and dining

    Restaurants on site

    111 Spring Street Restaurant
    Cuisine:Local
    Menu:Buffet

    Nearby restaurants

    Australian cuisine
    Australian cuisine
    One Eleven
    10 m Australian, Gluten Free
    Afternoon Tea - The Windsor Melbourne
    30 m Australian, British, European
    Coffee Exchange
    40 m Australian, Cafe, Gluten Free
    Asian cuisine
    Asian cuisine
    Little Collins Street Kitchen
    80 m Asian, Australian, International
    East Bar and Restaurant
    90 m Asian, Chinese
    Sakura Kaiten
    130 m Asian, Gluten Free, Japanese
    Gluten Free
    Gluten Free
    Lupino Bistro and Bar
    100 m Gluten Free, Italian
    Mezzo
    200 m Gluten Free, Italian
    Fonda
    300 m Gluten Free, Mexican

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    What guests think of this property

    Overall rating
    8.6
    Excellent
    From 3169 reviews
    Provided by verified guests of
    Agoda Reviews (1577)Booking.com Reviews (1583)
    Rating via Agoda8.6
    /
    10
    Cleanliness8.7
    Facilities7.9
    Location9.3
    Room comfort and quality8.7
    Service8.8
    Value for money8.2
    High score for Melbourne

    Most helpful reviews for The Hotel Windsor

    Group
    Stayed 2 nights in July 2019
    Superior King or Twin Room
    Exceptional9.2
    ExceptionalIf you like heritage, culture and want to feel like you are in an Agatha Christie novel, this is the place. Absolutely beautiful building and a very comfortable room. Only downside, there was no where to have a late night cocktail
    Jessicafrom AustraliaReviewed July 24, 2019
    Family with teens
    Stayed 4 nights in July 2019
    Superior King or Twin Room
    Exceptional9.2
    We enjoyed staying in a heritage site but they could do some updating especially the creaking floorsWe were expecting a call/visit from a guest and they were kind enough to update us through all forms of media, even writing a letter that was sent to our rooms. We really appreciated it. However, we were charged for a minibar item that we did not consume. We only rearranged the contents to be able to put our own products in the ref, which i think is allowed. As we were checking out, i heard that this incident also happened to another guest who was checking out at the same time. Not that it was too much of a fee to pay, it's just that there's no way for us to tell them that we really did not consume that since it was already recorded and it supposedly happened 2 days prior. Also, the WiFi is non existent inside the rooms. We only got service at the lobby. But i guess that encouraged us to leave our business in the lobby and just rest inside the rooms. Other than that, we really enjoyed the experience of staying in such a historical building. Would definitely recommend.
    TanyaReviewed July 18, 2019
    Solo traveler
    Stayed 3 nights in June 2019
    Traditional Queen
    Excellent8.4
    ExcellentThe staff members were friendly and helpful. However, the hotel smells strange maybe because of its long history. A little bit mouldy. Even in the water from pipes. If you’re looking for comfortable modern stay, I wouldn’t recommend it. But it does have a bit of Downton Abby feel.
    Zhuoranfrom AustraliaReviewed July 23, 2019
    Couple
    Stayed 2 nights in April 2019
    Superior King or Twin Room
    Exceptional10.0
    Beautiful hotel in great locationWe had a lovely stay here. The room was really big and comfortable. The breakfast was amazing! Staff were so nice and friendly.
    Anne-Mariefrom United StatesReviewed July 23, 2019
    Couple
    Stayed 7 nights in June 2019
    Superior King or Twin Room
    Exceptional10.0
    Amazing customer service Absolutely incredible experience. The entire team went above and beyond to make our 10 night stay as wonderful one. We very much appreciate everything they did for us and rest assured they exceeded our expectations. THANK YOU AND WE WILL BE BACK!!!
    Shanefrom AustraliaReviewed June 13, 2019

    Reviews of The Hotel Windsor from real guests

    Overall rating
    8.6
    Excellent
    From 3169 reviews
    Provided by verified guests of
    Agoda Reviews (1577)Booking.com Reviews (1583)
    Rating via Agoda8.6
    /
    10
    Cleanliness8.7
    Facilities7.9
    Location9.3
    Room comfort and quality8.7
    Service8.8
    Value for money8.2
    High score for Melbourne
    Rating
    9+ Exceptional (394)
    8-9 Excellent (215)
    7-8 Very Good (156)
    6-7 Good (66)
    <6 Below Expectation (69)
    Time of the year
    Mar - May (255)
    Jun - Aug (226)
    Sep - Nov (196)
    Dec - Feb (223)
    All guests (1577)
    All room types
    All languages

    Show reviews that mention 

    Showing 900 verified guest comments
    12345
    9.2
    Exceptional
    Jessica from Australia
    Group
    Superior King or Twin Room
    Stayed 2 nights in July 2019

    Exceptional”

    If you like heritage, culture and want to feel like you are in an Agatha Christie novel, this is the place. Absolutely beautiful building and a very comfortable room. Only downside, there was no where to have a late night cocktail

    Reviewed July 24, 2019

    Dear Ms. Jessica, Thank you for your review, I'm delighted that you found the history of the hotel so engaging. Looking forward to the pleasure of welcoming you back soon. Warm Regards Katrina Natoli Rooms Division Manager

    Responded July 26, 2019
    The Hotel Windsor
    9.2
    Exceptional
    Tanya
    Family with teens
    Superior King or Twin Room
    Stayed 4 nights in July 2019

    We enjoyed staying in a heritage site but they could do some updating especially the creaking floors”

    We were expecting a call/visit from a guest and they were kind enough to update us through all forms of media, even writing a letter that was sent to our rooms. We really appreciated it. However, we were charged for a minibar item that we did not consume. We only rearranged the contents to be able to put our own products in the ref, which i think is allowed. As we were checking out, i heard that this incident also happened to another guest who was checking out at the same time. Not that it was too much of a fee to pay, it's just that there's no way for us to tell them that we really did not consume that since it was already recorded and it supposedly happened 2 days prior. Also, the WiFi is non existent inside the rooms. We only got service at the lobby. But i guess that encouraged us to leave our business in the lobby and just rest inside the rooms. Other than that, we really enjoyed the experience of staying in such a historical building. Would definitely recommend.

    Reviewed July 18, 2019

    Dear Ms. Tanya, Thank you for your feedback as we are constantly looking at ways of improving the quality, service and value of our offering, and your comments help to highlight areas that require further attention. I will certainly take this back to the team, investigate, and action areas we believe we can improve on. Kind Regards Katrina Natoli Rooms Division Manager

    Responded July 23, 2019
    The Hotel Windsor
    8.4
    Excellent
    Zhuoran from Australia
    Solo traveler
    Traditional Queen
    Stayed 3 nights in June 2019

    Excellent”

    The staff members were friendly and helpful. However, the hotel smells strange maybe because of its long history. A little bit mouldy. Even in the water from pipes. If you’re looking for comfortable modern stay, I wouldn’t recommend it. But it does have a bit of Downton Abby feel.

    Reviewed July 23, 2019

    Dear Sir / Madam, Thank you for staying with us. We appreciate your feedback. Warm Regards Katrina Natoli Rooms Division Manager

    Responded July 24, 2019
    The Hotel Windsor
    10.0
    Exceptional
    Anne-Marie from United States
    Couple
    Superior King or Twin Room
    Stayed 2 nights in April 2019

    Beautiful hotel in great location”

    We had a lovely stay here. The room was really big and comfortable. The breakfast was amazing! Staff were so nice and friendly.

    Reviewed July 23, 2019

    Dear Ms. Anne-Marie, Thank you for your very positive review, it’s so pleasing to read you enjoyed your stay with us. We look forward to seeing you return soon. Warm Regards Katrina Natoli Rooms Division Manager

    Responded July 24, 2019
    The Hotel Windsor
    10.0
    Exceptional
    Shane from Australia
    Couple
    Superior King or Twin Room
    Stayed 7 nights in June 2019

    Amazing customer service ”

    Absolutely incredible experience. The entire team went above and beyond to make our 10 night stay as wonderful one. We very much appreciate everything they did for us and rest assured they exceeded our expectations. THANK YOU AND WE WILL BE BACK!!!

    Reviewed June 13, 2019

    Dear Shane, Thank you for your wonderful review about your recent experience at The Hotel Windsor. It is always a pleasure to receive positive feedback from our guests, it's so pleasing to read that our friendly team exceeded your expectation. Thank you for staying with us and we look forward to welcoming you back again soon. Warmest Regards Katrina Natoli Rooms Division Manager

    Responded June 14, 2019
    The Hotel Windsor
    9.6
    Exceptional
    Mark from Australia
    Solo traveler
    Traditional Room
    Stayed 1 night in June 2019

    One tiny criticism ”

    This feels petty and doesn’t really relate to the hotel experience but rather the experience we had in One-Eleven, the hotel bar. A group of us spent a couple of hours and a few hundred dollars on drinks. Not a nut or olive was offered to complement the drinks. Granted, there were snacks for purchase on the menu but in such an establishment where we were paying pretty premium prices for drinks, I think a few things to snack on would be in order. A small criticism in the scheme of things. It was still a great night and the service was excellent.

    Reviewed June 06, 2019

    Dear Sir, Thank you for your review, it's so pleasing to read that you enjoyed your time with us. Your feedback is appreciated we are constantly looking at ways of improving the quality, service and value of our offering . We hope to have the pleasure of your company once more when you’re next in Melbourne. Warm Regards Katrina Natoli Rooms Division Manager

    Responded June 12, 2019
    The Hotel Windsor
    9.6
    Exceptional
    Grace from Philippines
    Family with teens
    Superior King or Twin Room
    Stayed 3 nights in May 2019

    My stay at Windsor Hotel”

    The vintage hotel is at the heart of the CBD and near shops and restaurants. The staff are friendly and the rooms are clean. The food is good too. I would have preferred a buffet breakfast since sometimes a tour starts early so it doesnt give us time to give our orders ala carte. Would prefer to have an extra wastecan in the bedroom and soap dish so it doesnt scatter throughout the sink. Bathtub should have handrails or anti slip mats. Just a suggestion. Overall we had a comfortable stay.

    Reviewed June 04, 2019

    Dear Ms. Grace, Thank you for taking the time to provide us with your feedback, this is appreciated as it makes it possible for our team to assess and monitor our service quality and performance. We do hope to have the pleasure of your company again when you next visit our lovely city. Warm Regards Katrina Natoli Rooms Division Manager

    Responded June 05, 2019
    The Hotel Windsor
    9.2
    Exceptional
    Hi from Taiwan
    Couple
    Traditional Queen
    Stayed 1 night in May 2019

    Graceful Comfortable”

    It's a really historical Hotel. Once you cross the front door, you will feel the atmosphere of its historical significance. The room floor should be not flat and with noise, the air condition should be a little old fashion, and you just feel comfortable with all these things.

    Reviewed June 02, 2019

    Dear Sir / Madam, Thank you for staying with us. We appreciate your feedback. Warm Regards Katrina Natoli Rooms Division Manager

    Responded June 04, 2019
    The Hotel Windsor
    9.6
    Exceptional
    Grace from Philippines
    Family with teens
    Superior King or Twin Room
    Stayed 3 nights in May 2019

    My stay at the Windsor”

    Its a beautiful hotel in the midst of the commercial district of Melbourne and staff very friendly and helpful. Interior elegant. One thing though they have to provide another trash can in the bedroom and a soap dish so the soap doesnt scatter. Very comfortable pillows and beds. Walking distance to restaurants and shops. Will recommend hotel highly.

    Reviewed May 29, 2019

    Dear Ms. Grace, Thank you for staying with us. We appreciate your feedback. Warm Regards Katrina Natoli Rooms Division Manager

    Responded May 30, 2019
    The Hotel Windsor
    10.0
    Exceptional
    Michael from Australia
    Solo traveler
    Traditional Queen
    Stayed 1 night in May 2019

    Charming hotel in central Melbourne ”

    Older hotel (established 1883 I believe) but charming with a great style and interior decor. I just booked a standard room which was nice. Service in the dining room was outstanding, couldn't fault it. Location is good, short walk down to Bourke St mall. Would stay again definitely.

    Reviewed May 09, 2019

    Dear Mr. Michael, Thank you for your kind consideration in posting such a positive review highlighting our hotel and service, your patronage is appreciated and most welcome. It’s pleasing to read that you enjoyed our location and all that Melbourne has to offer. We look forward to welcoming you back when you next visit our lovely city. Warm Regards Katrina Natoli Rooms Division Manager

    Responded May 09, 2019
    The Hotel Windsor
    9.6
    Exceptional
    YA from Taiwan
    Couple
    Traditional Queen
    Stayed 1 night in July 2019

    It is worthy of every penny”

    Excellent experience, nice staff at counter and concierge. A short walk from bustling area. But water heater has a little problem on supply stable heat water. Still recommend it.

    Reviewed July 14, 2019

    Dear Sir / Madam, Thank you for the lovely comments in regards to our Team, we appreciate your kind words. Warm Regards Katrina Natoli Rooms Division Manager

    Responded July 15, 2019
    The Hotel Windsor
    8.4
    Excellent
    Stephanie from Singapore
    Couple
    Traditional Queen
    Stayed 3 nights in March 2019

    Great experience”

    The history of the hotel made the old architecture such a sight to see, from the lobby paintings and lifts to the staircase and the pub. Room was a bit small but it was clean and beautiful. Staff was friendly too.

    Reviewed April 06, 2019

    Dear Ms. Stephanie, Thank you for your kind consideration in posting such a positive review highlighting our heritage building, your patronage is appreciated and most welcome. It’s pleasing to read that you enjoyed friendly service provided. We look forward to welcoming you back when you next visit Melbourne. Warm Regards Katrina Natoli Rooms Division Manager

    Responded April 08, 2019
    The Hotel Windsor
    8.0
    Excellent
    Marie-Helene from France
    Business traveler
    Traditional Queen
    Stayed 2 nights in February 2019

    Very welcoming”

    The staff was really nice and the hotel has its own unique charm from the past. Location is also great with a beautiful park to relax and shopping areas nearby. I enjoyed taking the free tram. Really enjoyable.

    Reviewed March 06, 2019

    Dear Ms. Marie-Helene, We appreciate that you enjoyed our location and all that Melbourne has to offer, thank you for your review. Warm Regards Katrina Natoli Rooms Division Manager

    Responded April 03, 2019
    The Hotel Windsor
    10.0
    Exceptional
    CHU from Hong Kong
    Solo traveler
    Traditional Queen
    Stayed 5 nights in July 2019

    Perfect stay”

    Very comfy. Good location. Helpful and froendly staff.

    Reviewed July 21, 2019

    Dear Sir / Madam, Thank you for the lovely comments in regards to our Team, we appreciate your kind words. Warm Regards Katrina Natoli Rooms Division Manager

    Responded July 22, 2019
    The Hotel Windsor
    10.0
    Exceptional
    Rick from Australia
    Family with teens
    Traditional Queen
    Stayed 2 nights in July 2019

    Absolutely Fantastic,”

    We thoroughly enjoyed our stay at The Windsor Hotel. It's in a great location.. Our room was spacious, bright and super clean. We would highly recommend this hotel. Outstanding in every way!

    Reviewed July 21, 2019

    Dear Mr. Rick, Thank you for your review and the lovely feedback it is very much appreciated. Warm Regards Katrina Natoli Rooms Division Manager

    Responded July 22, 2019
    The Hotel Windsor
    9.6
    Exceptional
    Margaret from Australia
    Family with teens
    Junior Suite
    Stayed 2 nights in June 2019

    beautiful place, great location”

    Loved staying at the Windsor, elegant generous spaces, warmly welcoming and helpful staff. Great location for visiting Melbourne for a show at her Majesty's or Princess Theatres, just a short walk to lots of great eateries in Little Bourke, or Little Collins, like Longrain, Punch Bar, too many to mention. Parking the car was taken care of by staff for a cost of $55 per day. We stayed in the Junior Suite, lovely space, two rooms, plus a generous bathroom with lots of shelf space for washbags, etc. We will be back!

    Reviewed June 24, 2019

    Dear Ms. Margaret, Thank you for the lovely comments in regards to our Team, Location and Amenities we appreciate your kind words. We look forward to welcoming you back soon. Warm Regards Katrina Natoli Rooms Division Manager

    Responded June 25, 2019
    The Hotel Windsor
    9.6
    Exceptional
    Kendra from United States
    Solo traveler
    Superior King or Twin Room
    Stayed 4 nights in June 2019

    Great service!”

    I booked a Superior King room and was pleasantly surprised at how large the room was, including the bathroom and a walk in closet area. Convenient location with a tram stop right outside, as well as a train station, and walking distance to a number of attractions and eateries. The service was amazing -- every single staff I encountered was friendly and helpful. I would definitely stay here again and found it to be a good value.

    Reviewed June 19, 2019

    Dear Ms. Kendra, Thank you for your review and the lovely comments in regards to our Team,we pleasing to read that you enjoyed our location and all that Melbourne has to offer. We hope to see you return again soon. Warm Regards Katrina Natoli Rooms Division Manager

    Responded June 20, 2019
    The Hotel Windsor
    5.6
    Steven from Australia
    Couple
    Traditional Queen
    Stayed 3 nights in June 2019

    Dire need of update”

    Marketed as a premium hotel, this place is far from it. The entire place needs a desperate refurbishment. Bathrooms stuck in the 90’s with grout now growing mould. Replica antique style furniture well worn. Hotel staff were professional and pleasant but that’s about all this place has going for it.

    Reviewed June 14, 2019

    Dear Mr Steven, Thank you for your feedback, it is much appreciated and we will certainly take your comments into consideration. Warm Regards Katrina Natoli Rooms Division Manager

    Responded June 21, 2019
    The Hotel Windsor
    9.2
    Exceptional
    Theodore from United States
    Couple
    Superior King or Twin Room
    Stayed 6 nights in May 2019

    An grand old hotel in excellent shape”

    The Windsor was exactly what I hoped it would be, a grand old hotel that is in excellent condition. My wife and I loved the decor. The staff was courteous, friendly and well trained. It was nice to always have apples at the front desk. The location in the CBD meant that we were close to everything downtown, Chinatown, the National Tennis Centre, shopping and great restaurants. We could walk to many attractions and we were close to tram routes. We would be glad to stay there again.

    Reviewed May 16, 2019

    Dear Mr. Theodore, Thank you for your review and the lovely feedback it is very much appreciated. It is so pleasing to read that you enjoyed our or location, amenities and service, we look forward to seeing you return. Warm Regards Katrina Natoli Rooms Division Manager

    Responded May 17, 2019
    The Hotel Windsor
    9.6
    Exceptional
    Tim
    Solo traveler
    Traditional Queen
    Stayed 2 nights in May 2019

    What a wonderful place!”

    If in Melbourne, don't even consider anywhere else if you wish to have any sense of Melbourne's colonial past. Huge ceiling heights and a space - a far cry from the boxes even the smartest modern hotel chains offer. The Windsor is an experience in its own right.

    Reviewed May 15, 2019

    Dear Mr. Tim, Thanking you for your kind consideration in recommending The Hotel Windsor so emphatically to readers, this is greatly appreciated. Looking forward to the pleasure of welcoming you back soon. Warm Regards Katrina Natoli Rooms Division Manager

    Responded May 16, 2019
    The Hotel Windsor
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