The Pacific Sutera
The Pacific Sutera
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Pacific Club Golf View - Bathroom The Pacific Sutera
Pacific Club Golf View - Bathroom
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Lobby The Pacific Sutera
Lobby
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Lobby The Pacific Sutera
Lobby
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Interior view The Pacific Sutera
Interior view
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Excellent
Location
8.4
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What guests are saying:
The pillows were too soft. Other than that, the rest are good. :)
Sherlynn from Singapore
Couple
3 different pools to use - some fun activities for the kids to do. Lots of different places to eat within the harbour complex - and the kids ate for free at breakfast and the buffets that we had - which meant that it did not end up being too expensive.
Gina from Brunei Darussalam
Family with young children
Water dripping from the ceiling till morning, the floor is wet beside my bed.
Samuel from Malaysia
Family with young children
Love to stay there again next time as it's a very relaxing place nearby the beach, with so many swimming pools, gyms etc. The not good thing is the room soundproof is not so good. Can hear people talking from the next door. People pass by outside.
Sin from Malaysia
Couple
Great stay! All is well beautiful hotel great facilities
John from Philippines
Couple
We booked a non-smoking deluxe golf room and they gave us a room with absolutely no view but smoke! Though they changed room for us after we complained, the staff seemed really reluctant and unfriendly. Very unpleasant experience.
yu from Taiwan
Couple
furniture quite old, overall bot bad.
Pei from Malaysia
Family with young children
It was an awesome trip.. from the delux room got upgraded to golf club room due to my room still not ready yet.. friendly staff at front desk.. thanks for that..
Stanio from Malaysia
Couple
Right next to marina for snorkeling trip and 5 mins from airport
Caitlin from Australia
Family with teens
Located in near airport , with beach side , facilities good enough , kind staffs , especially included wonderful breakfast . Really one of BEST
SUHN from United States
Couple

The Pacific Sutera

Excellent location
- 1.27 kilometers from city center
- What's nearby?
Excellent
From 6079 reviewsSee what guests said
8.3
/
10
Excellent facilities
8.6
Recommended by 87% of guests
Value for money8.0
Distance to city center5 km
Location rating8.4
Nearest airportKota Kinabalu International Airport (BKI)
Distance to airport2.5 km
  • Airport transfer

  • Private beach

  • Currency exchange

  • Free Wi-Fi in all rooms!

Select your room
8.4
Excellent
Room comfort & quality
This property is in high demand!Booked 23 times since yesterday | 28 travelers are looking at this property right now
Pacific Club Golf View
Pacific Club Golf View
...
  • Room size: 33 m²/355 ft²
  • Garden view
  • 2 single beds or 1 double b...
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Deluxe Golf View
Deluxe Golf View
...
  • Room size: 33 m²/355 ft²
  • Garden view
  • 1 king bed
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Deluxe Sea View
Deluxe Sea View
...
  • Room size: 33 m²/355 ft²
  • Ocean view
  • 1 king bed
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Junior Suite
Junior Suite
...
  • Room size: 82.78 m²/891 ft²
  • Garden view
  • 2 single beds or 1 double b...
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Executive Suite
Executive Suite
...
  • Room size: 105.35 m²/1134 f...
  • Garden view
  • 2 single beds or 1 double b...
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Deluxe Sea View Twin
Deluxe Sea View Twin
...
  • Room size: 33 m²/355 ft²
  • Ocean view
  • 2 single beds
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Club Sea View
Club Sea View
...
  • Room size: 33 m²/355 ft²
  • Ocean view
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Deluxe Golf Course View Room with Twin Bed
Deluxe Golf Course View Room with Twin Bed
...
  • Room size: 33 m²/355 ft²
  • Garden view
  • 2 single beds
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Deluxe Double or Twin Room with Golf Course View
Deluxe Double or Twin Room with Golf Course View
...
  • Room size: 32 m²/344 ft²
  • Shower and bathtub
  • 1 super king bed or 2 singl...
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Deluxe Suite
Deluxe Suite
...
  • Room size: 105.35 m²/1134 f...
  • Garden view
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More about The Pacific Sutera

More about The Pacific Sutera

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

Real reviews from real guests

Agoda Reviews (6079)Booking.com Reviews (1103)
8.3
/
10
Cleanliness8.4
Facilities8.6
Location8.4
Room comfort and quality8.4
Service8.4
Value for money8.0
Provided by verified guests of Agoda
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All guests (6079)
All room types
Showing 5167 verified guest comments
12345
8.8
Excellent
Kah from Malaysia
Group
Deluxe Sea View
Stayed 2 nights in December 2018
Good Resort But dont Book Thru AGODA!!”
Me and my friends arrived at the hotel and present agoda voucher but the check in counter deemed that they have not received any booking from Agoda but from other booking agent. This result our booking voucher from agoda is invalid hence we are not able to check in even though we have paid the rates in full! Tried to contact agoda for 3 days continuously by call and email but not one responsed even after we checked out. We have been informed that the hotel will deal directly with the other booking agent and agoda to settle the issue. I hope agoda look into this seriously if they want to handle the users booking by using another booking agent................................
Reviewed December 12, 2018
9.2
Exceptional
DONNELIY from Malaysia
Family with young children
Deluxe Golf View
Stayed 1 night in June 2018
Definitely will come again”
This is my first time bring my family here, with two little children. The room is clean, the pillows, bedsheets, towels are all clean. I’m very recommended this hotel for everyone who want to escape from the busy life. Some more, the breakfast is so good with a lot of choices. The staffs are friendly and helpful.Definitely will come again.
Reviewed November 30, 2018
10.0
Exceptional
Sumaiya from Singapore
Family with teens
Deluxe Golf View
Stayed 6 nights in November 2018
Lovely views at The Pacific Sutera.”
We thoroughly enjoyed our week’s stay at the Pacific Sutera. Breakfast was a good spread. The walk to the marina club was lovely and one can always book water sport activities there. The Golf course area was huge & the hotel provides internal shuttle services. Everyone there were very courteous & helpful. Housekeeping staff, Nazrul, always have a smile on his face.
Reviewed November 28, 2018
8.8
Excellent
Abdulla from Bahrain
Family with young children
Deluxe Sea View
Stayed 3 nights in June 2018
Good swiming pool”
The room furniture are very dark color and old , the cup for the room and Restaurant have lip stick mark very nausean , break fast not much choice, But the swiming pool is very good tye childen enjoy it very much
Reviewed June 27, 2018
8.4
Excellent
Chorong from South Korea
Solo traveler
Deluxe Golf View
Stayed 1 night in June 2018
방도 넓고 부대시설(수영장, 바)가 정말 좋아요!”
생각보다 방이 매우 넓고, 특히 화장실이 좋았습니다. 화장실에 욕조와 샤워실 둘 다 있어서 매우 편리했구요 욕조의 창문을 열수도 있어서 시원하게 반신욕을 즐길 수 있었습니다. 수영장과 breeze bar도 매우 만족햇구요. 특히 breeze bar는 7-9시 happy hour에 술죵류를 저렴하게 판매하니 꼭 가세요! 다만,, 위치가.. 너무 끝쪽이라 호텔 밖으로 가려면 택시는 필수입니다. 리조트 입구부터 호텔로비까지도 절대 걸어갈 수 없는 거리거든요..; 무조건적인 택시 이용은 감안하셔도 호텔과 부대시설이 넘나 좋아서 또 가고싶습니다!
Reviewed June 26, 2018
8.8
Excellent
Awg from Malaysia
Couple
Deluxe Golf View
Stayed 1 night in November 2018
very good accomodation and facilities.but have to skip breakfast.”
very good stuff. but other tourist was so rude. Korean and china tourist has no manner and rude.they take my table fir breakfast,clearly rude. I have paid almost MYR600,but have to skip breakfast because of CHINA/KOREAN RUDE. also Korean people have dirty behavior.
Reviewed November 04, 2018
7.6
Very good
mazyu from Malaysia
Solo traveler
Deluxe Golf View
Stayed 2 nights in October 2018
Very good”
Nice and comfortable hotel. Nice sea view from breakfast cafe. You can take an early morning stroll around the marina nearby where you can see pretty schools of fish. When you exit the hotel you can access a walking path by the sea which is very scenic. Enjoyed my morning walks very much. The breakfast buffet was full every morning of my stay but the staff were efficient in handling the guest so did not have to wait very long.
Reviewed October 26, 2018
7.2
Very good
Siew from Australia
Business traveler
Deluxe Golf View
Stayed 3 nights in September 2018
Very aged hotel”
I was at this hotel for my honeymoon 12 years ago and was very impressed with the beautiful location and surrounding. At this visit, I was disappointed to see that the hotel has not been updated in the last 12 years. The towels and sheets were greyed with age. The grout in the bathroom were stained and some were missing. The whole thing needed refurbishment. I was also disappointed that the serene beach now has a nightclub on it. Hoards of tourists around the breakfast buffet was also very different from the classy, quiet hotel experience that I had expected and previously experienced at this hotel 12 years ago. With the price I would have tried some newer hotels in town.
Reviewed September 27, 2018
8.0
Excellent
Eve from Singapore
Couple
Deluxe Sea View
Stayed 2 nights in April 2018
nice”
Hassle free check-in. Room is clean. Aircon super cold. The boat for snorkeling trip set off from the yacht club so very convenient. Tried the Buffet bbq dinner, not recommendable, meat very dry, seafood selection only squid, mussels and prawn.
Reviewed April 18, 2018
10.0
Exceptional
BYUNGJUN from China
Family with young children
Stayed 4 nights in April 2018
Friendly service and desired things”
Most of all, the kindness of the employees is good. Geography conditions, breakfast, and auxiliary facilities are perfect as vacation destinations. If there is one problem, it is not a good place to take a shower if children are swimming after the last day check-out. There is an outdoor shower room, but it seems to have been the last day I could play even if I wanted to for children who needed to clean a lot of luggage and warm water.
Reviewed April 12, 2018
10.0
Exceptional
Abd from Brunei Darussalam
Couple
Deluxe Sea View
Stayed 1 night in December 2017
Wonderful & relaxing.”
Deservedly-rated 5 star hotel. Breakfast choices plentiful. Very friendly staff. Awesome room service. Had opportunity to visit the islands (with affordable price) which departed from the hotel harbor itself. Will definitely be one of the top choices for the next stay.
Reviewed December 19, 2017
10.0
Exceptional
Mohd from Malaysia
Family with young children
Stayed 2 nights in December 2017
A truly world class accommodation which living up to the hype.”
Pros: 1. Hassle-free check-in process. 2. Staffs were extremely warm & passionate. 3. Room we stayed on was clean & extremely comfy. 4. Delicious breakfast buffet served. 5. Easy access to the pool. The kids enjoyed swimming there. 6. Very close to the city, esp. Imago Shopping Centre. 7. Decoration at the lobby was fantastic, considering that Christmas is near. 8. We truly enjoyed our supper at the cafe, the band was amazing. 9. House keeping was exceptional. 10. Easy parking, security guaranteed. 11. Quiet surroundings, no traffic noise so we have no trouble sleeping. 12. View to the sea was fabulous, we truly enjoyed our stay here. Cons: 1. As this is a quite popular hotel, there were large number of tourists during our stay. (Least of concern) 2. The bathroom has wooden window that can be opened from the outside. 3. The washroom located quite far from the restaurant (approx. 50m). Conclusion: We really enjoyed our stay & surely will stay here again.
Reviewed December 18, 2017
10.0
Exceptional
Wayne from Australia
Couple
Deluxe Golf View
Stayed 7 nights in September 2018
Excellent accommodation, people and base”
This place is fantastic to simply sit and enjoy or to use as a base for lots of adventures. Great value and everything you want for a couple or families. Fabulous service and very friendly staff. Highly recommended ….don't waste your time and money with Bali...go to Borneo
Reviewed September 18, 2018
5.2
PHILIP from Australia
Couple
Deluxe Golf View
Stayed 3 nights in September 2018
Very disappointing.”
The staff in general was very friendly. As its a busy hotel, the reception staff seemed not to be very professional. We were waiting for the queue for about 20mins, and It took us about 10 mins for us to check in(normally hotel check in only takes 5 mins or less). Then we had breakfast included for 3 days, the first day I found one hair in the sausage tray, the third day I almost swallowed a piece of stone in the fried noodle. My partner ordered in room dining meal, tom yum soup and beef rendang curry, next day he got sore stomach and rush to the toilet 5 times(he didn't eat anything else that day). One of the exercise bike in the gym wasn't working, I stayed at the hotel 3 nights, that bike has never get fixed. There's a construction process going on every morning around 9am so very noisy. All in all, we are not happy during the 3 nights we stayed. We will not come back this hotel again.
Reviewed September 10, 2018
4.4
Lim from Malaysia
Family with young children
Deluxe Golf View
Stayed 3 nights in August 2018
Improve your staff attitute”
1) Front Desk staff did not so helpful while check in waiting time 20 to 30 mins stand. Internal staff chatting each other behind the desk. 2) Cleaner always forget to clean our room till we request and then forgot to put new towel as well. 3) Breakfast- Trainer Cooker keep giving me medium cook egg while i requested for welldone cook egg for my kids i am not sure whether she understood but i am a local sabahan i spoke in Malay and then she show me some very unhappy face. Customer are always right.
Reviewed August 21, 2018
2.0
JOO from South Korea
Group
Stayed 2 nights in June 2018
The worst of the worst, ever in my entire life. ”
할말이 많네요. 근데 길게 쓰니까 짤리네요. 그래서 요약갑니다. 음슴체로 쓰겠음. 자그마치 2개월 반 전 고층방, 금연, 엑스트라 베드 신청. 너의 요청은 잘 업데이트 되었다고 함. 6일만에 받음. 웬걸. 3층, 냄새나는 방, 엑스트라 베드 설치 안됨. 엑스트라 베드 재요청 10분만에 해준다더니 안옴. 5시간 후까지 안옴. 다시 요청. 10분만에 하겠다고 미안하다고 하더니 안옴. 그거 기다리다 식당 예약도 늦음. 내가 눈으로 보고 나가겠다고 했는데도 안옴. 그냥 밥먹으러 감. 밤 10시에 돌아옴. 침대를 방 밖에 두고 감. 이걸 지금 나보고 설치하란 얘기냐 물으니 미안하다고 당장 설치하겠다고 함. 밤 11시 넘었는데 40분 걸림. 사람도 안쓰고 리셉션에서 직접 옴. 너무 미안하다고 과일 바구니 주겠다고 (내가 요청한것도 아님) 하더니, 체크아웃할때까지 당근 안줌. 사람 가지고 논 기분. 룸서비스 2일 간 100번 (과장아니고 진짜 100번) 전화했는데 안 받음. 12층 호텔에 룸서비스 담당이 1명임. 왜 안받냐고 물어보니 1명이라 그렇다함. 요청이 너무 많다고 함. 전화에 룸서비스 버튼이 있는데 그걸 누르면 안된다고 웃음. 2번을 누르라고 함. 그럼 그버튼은 왜 만들었냐고 하니 미안하다함. 얼음 하나 시키면 1시간 뒤에 옴. 진심으로 단 한번도 전화받지 않았음. 하우스키핑 전화 절대 안받음. 뭐 해달라고 하면 연락이 안되거나 리셉션에 쫓아내려가야 하거나, 아님 그냥 안함. 수영장(개똥물) 가 타월 달라고 했더니 타월이 떨어졌다고함. 니가 방에 가서 샤워타올 가져오라고 하길래, 장난하냐, 니가 하우스키핑에 전화해서 타월 더 달라고해라 그랬더니 끝날 시간이라고 함. 8시 마감인데 지금 7시 5분인데, 장난하냐, 했더니, 방에 있는거 갖다 쓰라함. 그걸 왜 내가 그래야 하냐, 니가 타월 신청해서 나한테 가져다 달라 했더니, 얼굴 구기고 알았다고 하더니, 7시 35분에 타월 대여소 문닫고 퇴근해버림. 온몸 젖어서 방에 올라감. 수영장 개똥물임 (거머리 사는줄)비추
Reviewed June 22, 2018
9.2
Exceptional
DONGHEE from South Korea
Couple
Stayed 1 night in March 2018
Good”
Very big and nice fool
Reviewed October 15, 2018
8.8
Excellent
Lai from Brunei Darussalam
Family with young children
Deluxe Golf View
Stayed 2 nights in July 2017
Not too bad for 5 stars but can do better”
What the hotel can offer are standards but there should be flexibility for more exceptional services and assistance requested from guests. Rules too strict will only hinder the guests feel from comfort and relaxation.
Reviewed November 04, 2017
10.0
Exceptional
Anna from Philippines
Family with teens
Deluxe Sea View
Stayed 2 nights in October 2017
The perfect staycation”
The location is perfect, just near the city center where you can dine cheap. The pool, the beach, the rooms are great. The lobby has a band that played filipino songs which delighted us very much. The price is very reasonable, even cheaper than Philippine hotels. Will choose this hotel over and over again.
Reviewed November 03, 2017
9.6
Exceptional
Helal from Kuwait
Couple
Deluxe Golf View
Stayed 3 nights in September 2017
Beautiful view”
Nice hotel. It seems to have promotions for china as most of the visits from china. Family hotel - nice swimming pool suited for children. The beach is small but nice with plenty fish for snorkeling. Breakfast is good - indoor and outdoor sittings. Chick-in slow long queue. The room was not ready - checking in after 2 PM - but had to wait till 3.30 to get the room. Staff are friendly. Service is excellent. The WiFi had a problem but it was fixed after few hours. There are two gyms, the large one is separate building with souna and jacuzzi. The hotel location is near a golf field. About 6-7 min by car from Imago mall and about 10 min from the fish market and downtown. It is nice resort high rate but worth it.
Reviewed September 13, 2017
12345
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The Pacific Sutera
|Excellent 8.3
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  • Excellent location
  • Sabah State Museum
  • South Bus Terminal is within 1.47 km