Ace Hotel
Ace Hotel
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"Really great staff, I got upgraded and had a lovely room."

Elisa

July 14, 2017

Medium - Bed Ace Hotel
Medium - Bed
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Lobby Ace Hotel
Lobby
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Lobby Ace Hotel
Lobby
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Interior view Ace Hotel
Interior view
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See map Ace Hotel
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Excellent
Location
8.9
See all 32 photos Ace Hotel
See all 32 photos
Removed from saved list
2016

Ace Hotel

Excellent location
Stay in the heart of New York (NY) - See what's nearby
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Excellent
From 348 reviewsSee what guests said
8.4
Recommended by 80% of guests
  • 90 meters to public transportation

  • Heart of the city

  • Free Wi-Fi in all rooms!

  • Air conditioning

Room choices
8.6
Excellent
Room comfort & quality
Loft Suite
Loft Suite
...
  • 66.05 m²/711 ft²
  • Non-smoking
  • 1 double bed and 1 king bed
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Medium
Medium
...
  • 21 m²/226 ft²
  • Non-smoking
  • 1 queen bed
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Large Room
Large Room
...
  • 37.16 m²/400 ft²
  • Non-smoking
  • 1 king bed
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Bunk
Bunk
...
  • 13.01 m²/140 ft²
  • Non-smoking
  • 1 bunk bed
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Small
Small
...
  • 15.79 m²/170 ft²
  • Non-smoking
  • 1 double bed
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Double
Double
...
  • 20.72 m²/223 ft²
  • Non-smoking
  • 2 double beds
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Mini
Mini
...
  • 13.01 m²/140 ft²
  • Non-smoking
  • 1 double bed
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Triple Standard
Triple Standard
...
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    Basic Apartment
    Basic Apartment
    ...
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      Deluxe Double Room
      Deluxe Double Room
      ...
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        More about Ace Hotel

        More about Ace Hotel

        "Great bars and chic room"

        Reviewed May 26, 2016

        Petchpailin from Thailand

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        Solo traveler

        An overview

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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        What to eat nearby

        American cuisine
        American cuisine
        The Breslin
        20 m American, Bar, Gastropub
        No. 7 Sub
        50 m American, Vegetarian
        The NoMad Bar
        100 m American, Bar, Gastropub
        Italian cuisine
        Italian cuisine
        Contornos
        170 m Italian
        Broadway Pizza
        180 m Italian, Pizza
        Waldy's Wood-Fired Pizza & Penne
        240 m Italian, Pizza
        Bar
        Bar
        Holland House
        100 m Bar
        Toshi's Living Room
        220 m Bar
        Cloud Social
        220 m Bar, Pub, Wine Bar

        What they offer

        "The hotel was amazingly located with amazing coffee down sta..."

        Caterina from Australia

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        Couple
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        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Property's guest policies

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        Some helpful facts

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        Real reviews from real guests

        Agoda Reviews (348)Booking.com Reviews (1601)
        8.4
        Cleanliness8.8
        Facilities8.0
        Location8.9
        Room comfort and quality8.6
        Service8.6
        Value for money7.8
        Provided by verified guests of Agoda
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        Showing 287 verified guest comments
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        8.4
        Excellent
        Nikhitha from India
        Solo traveler
        Medium
        Stayed 1 night in September, 2018
        Excellent”
        Got a room with view to the empire state building. The room was very cozy, clean and tidy. The WiFi speed is also very good. Overall, a good place for a solo traveller.
        Reviewed September 17, 2018
        5.2
        Biying from China
        Solo traveler
        Mini
        Stayed 1 night in September, 2018
        I don't like the staff of checkin”
        The price I paid is more than I booked it a few days before,I want to know the reason!
        Reviewed September 12, 2018
        7.6
        Very good
        Thomas from United Kingdom
        Business traveler
        Small
        Stayed 6 nights in June, 2018
        Dimly lit hipster hotel in a good location”
        The Ace Hotel is clearly a brand first, a hotel second. All over are witty puns written graffiti style into the walls, logo t-shirts for sale. Nice touches. A very busy lobby means space is hard to find even as a guest, but unfortunately the business is more comparable to a popular internet cafe, than a socialising space. 90% will be on their laptops. The room itself (mine was marked as small and had an internal view) was well kept and had a good shower, but breakfast was not included and the hotel restaurant was very pricey. 29th and Broadway is a very good location and that was a big plus. I'll look for a less fashionable hotel next time with a larger room and breakfast included. Shouldn't be hard for $2500/6nights!!
        Reviewed June 10, 2018
        8.8
        Excellent
        Moscelyne from United States
        Couple
        Mini
        Stayed 1 night in May, 2018
        I loved the room! But why no coffee machine?! ”
        The room and the overall experience with the staff was lovely! I would have loved access to a coffee machine and a little more lighting in the room!
        Reviewed May 28, 2018
        9.6
        Exceptional
        Pingfang from Taiwan
        Solo traveler
        Small
        Stayed 4 nights in November, 2017
        Convenient and is with walking distance to Empire Building”
        Love the hip hotel style with Stumpton coffee always being there with Ace Hotel around USA
        Reviewed March 31, 2018
        4.4
        David from United Kingdom
        Business traveler
        Medium
        Stayed 4 nights in November, 2017
        Acceptable”
        small rooms;old fashioned small bathroom.no space for clothes.all in all a big dissapointment.
        Reviewed November 20, 2017
        3.2
        Myunghoon
        Business traveler
        Large Room
        Stayed 1 night in November, 2017
        Highway motel quality ”
        I paid more than 500 USD per night. But the large room located in 2nd floor is the worst room I have ever stayed in NY. Temperature control doesn't work (reception guys say because it's not too cold), no in room sleeper (I asked for it to the house keeping but they said "I cannot sure there are remaining sleepers in the hotel), no doors man to help my luggages. And the most important thing is room is very very noisy. 100% of outside noise comes to the room. (I checked several times whether window is opened or not). You can hear the conversation of people in the street. And in Nov.2017, there are big construction site in next corner. (it just started) They're doing construction all night until 4 AM. So I couldn't sleep all night.
        Reviewed November 06, 2017
        6.8
        Good
        Beth from United States
        Solo traveler
        Mini
        Stayed 2 nights in October, 2017
        Tiny, spartan room, even when upgraded. . Super hip vibe, but charm, no warmth, minimal comfort.”
        Loved the lobby vibe, The Breslin, Stumptown, and the staff - just didn’t love the spartan (upgraded for a cost) room. Wish I had loved it. Next stop: the Nomad.
        Reviewed October 17, 2017
        8.4
        Excellent
        Sarah from Philippines
        Solo traveler
        Double
        Stayed 6 nights in June, 2017
        Hip and happening”
        Cool and unexpected. Central. A bit noisy during nighttime
        Reviewed September 28, 2017
        7.2
        Very good
        jay from South Korea
        Solo traveler
        Small
        Stayed 3 nights in July, 2017
        Still hip place”
        If you stay in a room near the elevator, it will be noisy....
        Reviewed August 01, 2017
        9.2
        Exceptional
        Elisa from United Kingdom
        Solo traveler
        Mini
        Stayed 2 nights in June, 2017
        Great trendy hotel in central location”
        Really great staff, I got upgraded and had a lovely room. The shame is that anyone and everyone comes in to use the lobby which is the main area to get a drink or food and as a hotel guest I found it difficult to find space, would be nice to have somewhere for hotel guests.
        Reviewed July 14, 2017
        7.6
        Very good
        Sol from South Korea
        Business traveler
        Small
        Stayed 2 nights in June, 2017
        It's good but couldn't reach my expectation.”
        I heard somany times ths ACE hotel is super nice. I'm a bit disapointed becuase of that reason. But, good experience at here. The location is really good. You can go to macy's in 10min by walk.
        Reviewed June 07, 2017
        Hi Sol, Thanks so much for your review. We're glad that you had a good experience with us but we really wish that it could have been great! We hope you come back and we can make your stay even better than the last. Have a great week, Sol. xoxo, Jason and the Staff of Ace Hotel New York
        Responded July 04, 2017
        Ace Hotel
        9.6
        Exceptional
        Joyce from United States
        Solo traveler
        Small
        Stayed 3 nights in May, 2017
        Great Location. ”
        Location is great if you want to walk to madison square or union square. NRW trains are close as well. Having stumpton downstairs was great. Only issue was the lobby was hosting a webcast so we had to vacate while eating breakfast, not sure if thats a regular thing. Also I was trying to request an early check in as I arrive at 6am, the first receptionist said there was nothing and would call me to let me know if anything had open. So I left to walk around and came back 1.5 hours, the 2nd receptionist said there was something open... so that was a bit annoying. Good thing I came back to check
        Reviewed June 01, 2017
        Hi Joyce, Thanks for your review! We're glad that you got to enjoy our very central location. The surrounding neighborhoods are fun and eclectic and there's just so much nearby. We know our lobby can be a busy place, so we're sorry that you had to leave because of a podcast. That's not a usual occurrence, as we understand that our lobby is used as a functional work space as well. We're glad your check-in worked out and you decided to check back with us. Usually, we always call our guests as soon as a room becomes available and we apologize if this was not the case. We hope to see you again Joyce and would love to show you more of NY! Have a great week! xoxo, Jason and the Staff of Ace Hotel New York
        Responded July 04, 2017
        Ace Hotel
        10.0
        Exceptional
        Terence from Canada
        Solo traveler
        Small
        Stayed 4 nights in April, 2017
        Fantastic time at the Ace”
        Conveniently located near Penn Station, it was super easy to get from Newark airport to Manhattan. The staff worked their magic and let me check in early - the room was nicely set up with a nice hip vibe. The John Dory is a great place for food as well as the bar in the lobby. Would definitely recommend to friends and stay here again.
        Reviewed April 19, 2017
        5.2
        Sheila from United States
        Solo traveler
        Bunk
        Stayed 1 night in January, 2017
        Tv did not work, staff was all talk no action”
        I think you are paying for a hip lobby and not a quality room when you pick this hotel. I mistakenly booked the bunk room which felt like a jail cell- for $150 this was a huge mistake! Also, when I arrived after a long days work all I wanted to do was lay down watch snl and relax- it took one hour for the problem to be resolved & in the morning the tv was again not working! Needless to say I was very frustrated... when I complained at check out I was offered a free cup of coffee 😂😂 laughable act of compensation... the shower was tiny- I'm 5'6" 130 pounds and every movement I made caused the gross shower curtain to touch my body- very annoying! This hotel is all looks and no quality... I do not recommend!
        Reviewed January 16, 2017
        8.4
        Excellent
        Caterina from Australia
        Couple
        Small
        Stayed 12 nights in November, 2016
        Hip hotel in a fab location”
        The hotel was amazingly located with amazing coffee down stairs. The hotel staff were very happy to help with any issues we had. I would love to stay there again.
        Reviewed December 01, 2016
        8.0
        Excellent
        JH from United States
        Solo traveler
        Bunk
        Stayed 1 night in August, 2016
        Great vibe”
        Liked the breslin lobby bar and of course the stumptown coffee
        Reviewed August 28, 2016
        8.0
        Excellent
        Lin from Taiwan
        Couple
        Mini
        Stayed 2 nights in June, 2016
        nice atmosphere”
        The deco is great!
        Reviewed July 05, 2016
        9.6
        Exceptional
        jihoon from South Korea
        Couple
        Medium
        Stayed 1 night in June, 2016
        good”
        great
        Reviewed June 19, 2016
        10.0
        Exceptional
        Rich from United States
        Couple
        Mini
        Stayed 1 night in May, 2016
        Amazing experience”
        We will definitely stay here again! The location is just great, close to the subway and PATH stations and lots of places to eat. Short taxi or Uber ride to the rest of Manhattan.The hotel decor and feel is unique and gives you a memorable NYC stay. Staff very helpful and the amenities are top notch for the price you pay. We've stayed at many different hotels in NYC and this was by far the best value for the money. Thanks ACE Hotel!
        Reviewed May 29, 2016
        12345
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