ANA Crowne Plaza Niigata
 ANA Crowne Plaza Niigata
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8.2
Excellent
/10
(75 reviews)See what guests said
See map
7.8
Very good
Location rating score
Very good location
Parking
FREE
  • Niigata Nippo Media Ship270 m
  • Media Ship Observation Decks280 m
  • Lovela 2 Shopping Mall290 m
  • Lovela Bandai Shopping Mall310 m
  • Japan Post Bank Niigata Branch400 m
  • Niigata Alta Shop400 m
  • Bandai City Rainbow Tower400 m
  • Jiyu Kukan Internet Café Ekimae430 m
  • Bandai City Shopping Center440 m
  • Hokuetsu Bank Niigata Ekimae Branch490 m
  • Free Wi-Fi

    ANA Crowne Plaza Niigata

    5-11-20 Bandai Chuo-ku, Niigata, Niigata, Japan, 950-8531 - See map
    Exceptional reputation
    Recommended by 90% of guests
    Excellent cleanliness
    8.7 rating for cleanliness
    • 530 meters to public transportation

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Air conditioning

    • Daily housekeeping

    Property ranking|Compared to 147 Niigata properties
    See all rankings
    Room size
    29 sqm.
    Service score
    8.6/10
    Cleanliness score
    8.7/10
    Room comfort score
    7.7/10
    Bigger than
    94
    %
    of Niigata properties
    Better than
    93
    %
    of Niigata properties
    Better than
    93
    %
    of Niigata properties
    Better than
    93
    %
    of Niigata properties
    Value for money8.0
    Distance to city center0.3km
    Location rating7.8
    Nearest airportNiigata Airport (KIJ)
    Distance to airport6.0 km

    Rooms available at ANA Crowne Plaza Niigata

    7.7
    Very good
    Room comfort & quality
    2 Single Beds Standard Non-Smoking
    2 Single Beds Standard Non-Smoking
    ...
    • Room size: 25 m²/269 ft²
    • Non-smoking
    • 2 single beds
    Enter dates to see prices
    Superior Single Non-Smoking
    Superior Single Non-Smoking
    ...
    • Room size: 25 m²/269 ft²
    • Non-smoking
    • 1 single bed
    Enter dates to see prices
    1 Double Standard Non-Smoking
    1 Double Standard Non-Smoking
    ...
    • Room size: 22 m²/237 ft²
    • Non-smoking
    • 1 double bed
    Enter dates to see prices
    2 Single Beds With Sofa Bed Non-Smoking
    2 Single Beds With Sofa Bed Non-Smoking
    ...
    • Room size: 25 m²/269 ft²
    • Non-smoking
    • 2 single beds and 1 sofa be...
    Enter dates to see prices
    2 Single Beds Superior Non-Smoking
    2 Single Beds Superior Non-Smoking
    ...
    • Room size: 25 m²/269 ft²
    • Non-smoking
    • 2 single beds
    Enter dates to see prices
    Junior Suite Non-Smoking
    Junior Suite Non-Smoking
    ...
    • Room size: 50 m²/538 ft²
    • Non-smoking
    • 2 single beds
    Enter dates to see prices
    Modern Suite Non-Smoking
    Modern Suite Non-Smoking
    ...
    • Room size: 50 m²/538 ft²
    • Non-smoking
    • 1 futon
    Enter dates to see prices
    Standard Room Non-Smoking
    Standard Room Non-Smoking
    ...
    • Room size: 22 m²/237 ft²
    • Shower and bathtub
    • 1 double bed or 2 single be...
    Enter dates to see prices
    Standard Single Non-Smoking
    Standard Single Non-Smoking
    ...
    • Room size: 25 m²/269 ft²
    • Shower and bathtub
    • 1 single bed
    Enter dates to see prices
    2 Single Beds Deluxe Non-smoking
    2 Single Beds Deluxe Non-smoking
    ...
    • Room size: 25 m²/269 ft²
    • 2 single beds
    Enter dates to see prices
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    More about ANA Crowne Plaza Niigata

    More about ANA Crowne Plaza Niigata

    An overview

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    What they offer

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Breakfast options

    American
    Asian
    Continental
    Italian
    Vegetarian
    Full English/Irish

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

    Please note the hotel offers currency exchange services for only US Dollars and Euros.

    Reviews of ANA Crowne Plaza Niigata from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (75)Booking.com Reviews (965)
    8.2
    /
    10
    Cleanliness8.7
    Facilities7.9
    Location7.8
    Room comfort and quality7.7
    Service8.6
    Value for money8.0
    Rating
    9+ Exceptional (12)
    8-9 Excellent (9)
    7-8 Very Good (11)
    6-7 Good (2)
    <6 Below Expectation (4)
    Time of the year
    Mar - May (9)
    Jun - Aug (12)
    Sep - Nov (6)
    Dec - Feb (11)
    All guests (75)
    All room types
    All languages
    Showing 38 verified guest comments
    12
    8.4
    Excellent
    Paul from Japan
    Business traveler
    2 Single Beds Standard Non-Smoking
    Stayed 2 nights in September, 2019

    Excellent”

    I got a room here for about the same price as a business hotel. It wasn't such a long walk from the station, but was clean, comfortable and spacious. I'd definitely stay here again.

    Reviewed September 14, 2019
    5.2
    CHUN from Taiwan
    Family with teens
    Standard Room Non-Smoking
    Stayed 2 nights in August, 2019

    Above average”

    Room type they offered is different with I booked.

    Reviewed August 13, 2019

    Thank you for booking to ANA Crowne Plaza Niigata and inquiry to us. Your booking room type is “Standard Room” plan. The room is 22 square meter or more and decided room type depending on available room situation of the arrival date so it is actually not guaranteed bed type and smoking preference. Please note that we cannot promise that.

    Responded August 26, 2019
    ANA Crowne Plaza Niigata
    9.6
    Exceptional
    Mohieldin from Japan
    Business traveler
    Standard Room Non-Smoking
    Stayed 1 night in July, 2019

    Highly recommended ”

    Very luxurious, extremely comfortable bed, clean with amazing view and good location.

    Reviewed July 31, 2019

    Thank you very much having chosen ANA Crowne Plaza Hotel Niigata for your visit to Niigata and taking the time to share your experience. We hope that your stay in Niigata was precious time. We constantly strive to improve our service even further and now, we’re looking forward to seeing you again in near the future.

    Responded August 10, 2019
    ANA Crowne Plaza Niigata
    9.6
    Exceptional
    Rosa
    Solo traveler
    Standard Room Non-Smoking
    Stayed 2 nights in May, 2019

    Exceptional”

    Lovely hotel in a good location with great views. Breakfast buffet very good with both Japanese and western tastes catered for.

    Reviewed May 24, 2019

    Thank you so much for staying with us at ANA Crowne Plaza Hotel Niigata and we appreciate to accept your feedback during your stay. We are pleased you to compliment for our hotel facilities and service. We're so happy to hear from you that you're staying comfortable and favorite our breakfast. Especially breakfast, we make much of local foods taking so that everyone who stays in the hotel can feel a little "Niigata". We hope that your stay in Niigata was precious time. We constantly strive to improve our service even further and now, we're looking forward to seeing you again in near the future.

    Responded May 30, 2019
    ANA Crowne Plaza Niigata
    10.0
    Exceptional
    BANDY from Singapore
    Group
    2 Single Beds Superior Non-Smoking
    Stayed 4 nights in April, 2019

    Great location, good rooms and good staff service”

    Walking distance to JR station, places of interest. Good bed and good service. Good to have coin laundry

    Reviewed April 19, 2019

    Thank you for having stayed at ANA Crowne Plaza Hotel Niigata and reviewing on your recent stay. We are glad to hear that you were satisfied with our rooms, bathroom goodies and staffs service. We hope that your stay in Niigata was precious time. We constantly strive to improve our service even further. And then, we would like you to be more comfortable and satisfied by our hotel service than this stay. We’re looking forward to seeing you again in near the future.

    Responded May 09, 2019
    ANA Crowne Plaza Niigata
    8.0
    Excellent
    Christopher from Singapore
    Family with young children
    2 Single Beds With Sofa Bed Non-Smoking
    Stayed 1 night in December, 2018

    Close to Niigata Station”

    Rooms are decent size and comfortable

    Reviewed December 24, 2018

    Thank you very much having chosen ANA Crowne Plaza Hotel Niigata for your visit to Niigata and taking the time to share your experience. We hope that your stay in Niigata was precious time. We constantly strive to improve our service even further and now, we’re looking forward to seeing you again in near the future.

    Responded February 18, 2019
    ANA Crowne Plaza Niigata
    8.0
    Excellent
    Christopher from Singapore
    Family with teens
    2 Single Beds Superior Non-Smoking
    Stayed 1 night in December, 2018

    ANA Crown Plaza”

    Walking distant to main Niigatta station and Pia Bandai markets Rooms are decent size.

    Reviewed December 24, 2018

    Thank you very much having chosen ANA Crowne Plaza Hotel Niigata for your visit to Niigata and taking the time to share your experience. We are pleased you to compliment for our hotel service. We're so happy to hear from you that you're staying comfortable. There is a famous for rice, Sake, fresh fish... many great foods anyway in Niigata. If these are favorite for you, your staying in Niigata was precious time, we hope so. We constantly strive to improve our service even further and now, we're looking forward to seeing you again in near the future.

    Responded February 18, 2019
    ANA Crowne Plaza Niigata
    8.0
    Excellent
    Saw from Malaysia
    Solo traveler
    Standard Room Non-Smoking
    Stayed 3 nights in December, 2018

    Too far from shinkansen station”

    Way too far n isolated

    Reviewed December 19, 2018

    Thank you so much for staying with ANA Crowne Plaza Hotel Niigata and we would like to appreciate for your feedback during your stay. We are pleased you to compliment for our hotel service. It takes about 10 minutes from Niigata Shinkansen station to the hotel on foot. However we are terribly sorry for not being able to live up to your expectations about access to the hotel. We come face to face with your opinion and sincerity to improve in this matter. We hope that your stay in Niigata was precious time. We're looking forward to seeing you again in near the future.

    Responded February 18, 2019
    ANA Crowne Plaza Niigata
    8.0
    Excellent
    Frank from Japan
    Solo traveler
    Standard Room Non-Smoking
    Stayed 1 night in June, 2017

    Good locale”

    Thank you for a spacious room and good breakfast.

    Reviewed May 08, 2018

    Thank you for having stayed at ANA Crowne Plaza Hotel Niigata and reviewing on your recent stay. We apologize for inconvenience that you had a hard time during check-in, resulted a long process to complete in order to someone of our staff's English speaking is poor. We're so happy to hear from you that you're staying comfortable and favorite our breakfast. Especially breakfast, we make much of local foods taking so that everyone who stays in the hotel can feel a little "Niigata". There is a famous for rice, Sake, fresh fish... many great foods anyway in Niigata. If these are favorite for you, your staying in Niigata was precious time, we hope so. We come face to face with your pointing comments and sincerity to improve in this matter. We constantly strive to improve our service even further and now, we're looking forward to seeing you again in near the future.

    Show more
    ANA Crowne Plaza Niigata
    5.6
    Vincent from Singapore
    Couple
    Junior Suite Non-Smoking
    Stayed 2 nights in April, 2018

    Just A Normal Hotel, NOT IHG Standard”

    I had booked total 5 rooms (3 Suites and 2 deluxe) with my friends, staying for 2 nights, 27-29 April 2018. To my surprises, as an International hotel (IHG Group), most receptionists couldn't speak good English, some can't even understand. I had a hard time during check-in, resulted a long process to complete. Though they look friendly, but that's not good enough to match the IHG standard. This hotel is not centrally located, very quite surrounding. You need to walk for 20 minutes to Isetan and nearly 1/2 hour from Niigata Station. The room is clean but furniture are a bit outdated. The only good point is that the hotel is near the Pai Bandai Market, there are many variety of food, liquor, and even a BBQ tent for you to enjoy some very reasonable food, Sashimi etc.

    Reviewed May 04, 2018

    Thank you for having stayed at ANA Crowne Plaza Hotel Niigata and reviewing on your recent stay. We apologize for inconvenience that you had a hard time during check-in, resulted a long process to complete in order to someone of our staff's English speaking is poor. We're so happy to hear from you that you're staying comfortable and favorite our breakfast. Especially breakfast, we make much of local foods taking so that everyone who stays in the hotel can feel a little "Niigata". There is a famous for rice, Sake, fresh fish... many great foods anyway in Niigata. If these are favorite for you, your staying in Niigata was precious time, we hope so. We come face to face with your pointing comments and sincerity to improve in this matter. We constantly strive to improve our service even further and now, we're looking forward to seeing you again in near the future.

    Show more
    ANA Crowne Plaza Niigata
    8.4
    Excellent
    NYA from Malaysia
    Couple
    2 Single Beds Standard Non-Smoking
    Stayed 2 nights in June, 2016

    My first visit to Niigata”

    Relax, free and easy. Good destination for short stay to enjoy local delicacies and tourist spots.

    Reviewed July 03, 2016

    Thank you for supporting to ANA Crowne Plaza Hotel Niigata. We hope your nice day and be lookinf forward to you come Niigata, Japan in near the future again.

    Responded October 23, 2017
    ANA Crowne Plaza Niigata
    7.2
    Very good
    Lauren from United Kingdom
    Business traveler
    Superior Single Non-Smoking
    Stayed 6 nights in March, 2016

    Reasonable stay”

    I stayed 6 nights and was impressed with the amenities and the little touches. The Japanese restaurant downstairs in the hotel was very good. Less impressive was the fact that the rooms are very dated. To be fair it looks like they may be doing some renovation, I'm not sure though. Dated though the rooms were, they were clean.

    Reviewed March 18, 2016

    Thank you for supporting to ANA Crowne Plaza Hotel Niigata. We hope your nice day and be lookinf forward to you come Niigata, Japan in near the future again.

    Responded October 23, 2017
    ANA Crowne Plaza Niigata
    6.0
    Peter from Australia
    Family with teens
    2 Single Beds With Sofa Bed Non-Smoking
    Stayed 1 night in January, 2016

    Good but not friendly”

    Downtown location, Clean rooms, Available

    Generally OK but not a very friendly hotel.

    Reviewed January 06, 2016

    Thank you for supporting to ANA Crowne Plaza Hotel Niigata. We hope your nice day and be lookinf forward to you come Niigata, Japan in near the future again.

    Responded October 23, 2017
    ANA Crowne Plaza Niigata
    8.7
    Excellent
    Michael from Canada
    Family with young children
    2 Single Beds With Sofa Bed Non-Smoking
    Stayed 1 night in December, 2015

    A little too expensive for Japan standards.”

    Location, cleanliness, location

    Nothing to compain about really except that I think it was a little too expensive in my opinion. A free shuttle from the airport would be nice especially if you are traveling with a family and carrying bigger luggage and in my case, snowboard gear. Buses from the airport only get you to Niigata station. An additional cab ride is needed (600 yen). From the airport, taxi is between 2,500-3-500yen.

    Reviewed December 28, 2015

    Thank you for supporting to ANA Crowne Plaza Hotel Niigata. We hope your nice day and be lookinf forward to you come Niigata, Japan in near the future again.

    Responded October 23, 2017
    ANA Crowne Plaza Niigata
    7.3
    Very good
    Tonny from Australia
    Solo traveler
    2 Single Beds Superior Non-Smoking
    Stayed 1 night in October, 2013

    Great upper class hotel”

    Design, comfort, efficient

    It was only one day stay, didnt see much of the hotel facilities.

    Reviewed October 21, 2013

    Thank you for supporting to ANA Crowne Plaza Hotel Niigata. We hope your nice day and be lookinf forward to you come Niigata, Japan in near the future again.

    Responded October 23, 2017
    ANA Crowne Plaza Niigata
    9.3
    Exceptional
    Geoffrey from United States
    Solo traveler
    Stayed 1 night in July, 2013

    Elegant hotel somewhat close to shopping district.”

    Breakfast, clean, nice staff

    Had a very pleasant night here. Even though I was booked into a smoking room I really couldn't tell that it had been smoked in, so they must do a good job of cleaning it. The location of this hotel is a little bit out of the way - definitely take a cab if you arrive at Niigata station as the walk is quite long. There isn't too much to do right in the area of the hotel but within a very short cab ride or a reasonable walk you can be in central Niigata or at Bandai, the main shopping center. Bandai is a nice place for modern shopping. The staff here were very nice and helpful even though their english was limited. The breakfast is absolutely wonderful and well worth the price.

    Reviewed August 02, 2013

    Thank you for supporting to ANA Crowne Plaza Hotel Niigata. We hope your nice day and be lookinf forward to you come Niigata, Japan in near the future again.

    Responded October 23, 2017
    ANA Crowne Plaza Niigata
    6.7
    Good
    Ching from Singapore
    Family with young children
    2 Single Beds With Sofa Bed Non-Smoking
    Stayed 1 night in March, 2013

    Nice , quiet comfortable room”

    Reasonable size room, quiet and great city view

    Comfortable stay. Only that it is quite far from the JR station

    Reviewed March 29, 2013

    Thank you for supporting to ANA Crowne Plaza Hotel Niigata. We hope your nice day and be lookinf forward to you come Niigata, Japan in near the future again.

    Responded October 23, 2017
    ANA Crowne Plaza Niigata
    9.0
    Exceptional
    Mark from United States
    Group
    Stayed 2 nights in February, 2010

    Ana Crowne Plaza Niigata”

    The property was in a very good location close to the train and bus terminal in Niigata. It is a very modern and beautiful structure. The in-house dining, bars and shops were outstanding
    The only problems we had was with the English speaking abilities of the front desk staff. They had some problem in processing your reservation order and charged me twice on my credit card. They had a junior worker assigned to explain the situation, but his english was poor at best. I will be contacting you regarding this issue very soon.

    We traveled in a group of three individuals and all had our own rooms. Our stay in Niigata was quite an experience due to the fact that days we were there, the city saw the heaviest snow fall in 26 years. We were, in most part, snowbound to the hotel. It turned out okay due to the great restaurants and bars located in the hotel. The cocktail lounge on the top floor was very nice and the staff was great. It was hard to get around the city as ground transportation was unavailable due to the road conditions. We managed to do some sightseeing and shopping by the end of the second day. Overall, we had an enjoyable stay at the hotel, I imagine it would have been great if the weather cooperated!

    Reviewed February 15, 2010

    Thank you for suporting to ANA Crowne Plaza Hotel Niigata. We hope your nice days and be looking forward to you coming to Niigata, Japan in near the future again on occation.

    Responded October 23, 2017
    ANA Crowne Plaza Niigata
    6.7
    Good
    Otto from Germany
    Business traveler
    Stayed 3 nights in October, 2013

    angenehmer Aufenthalt”

    das Zimmer, das Frühstück, die Stadt

    es war ein angenehmer Aufenthalt. Die Englishkenntnisse der Mitarbeiter sind leider nicht ausreichen.

    Reviewed October 29, 2013

    Thank you for supporting to ANA Crowne Plaza Hotel Niigata. We hope your nice day and be lookinf forward to you come Niigata, Japan in near the future again.

    Responded October 23, 2017
    ANA Crowne Plaza Niigata
    7.3
    Very good
    Otto from Germany
    Business traveler
    Stayed 3 nights in February, 2012

    angenehmes nettes Hotel”

    ausreichend große Zimmer

    das Hotel und Personal ist angenehm und freundlich. Nur die Englischkenntnisse des Personals reichen nicht aus.

    Reviewed March 01, 2012

    Thank you for supporting to ANA Crowne Plaza Hotel Niigata. We hope your nice day and be lookinf forward to you come Niigata, Japan in near the future again.

    Responded October 23, 2017
    ANA Crowne Plaza Niigata
    12
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    ANA Crowne Plaza Niigata
    |Excellent 8.2
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    • Very good location
    • Niigata Nippo Media Ship
    • Niigata Highway Bus Terminal is within 0.53 km