Angsana Bintan
Island Chill Room Angsana Bintan
Kid’s club Angsana Bintan
Interior view Angsana Bintan
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7.8
Very good
19.8% this month
/10
(2126 reviews)See what guests said
See map
8.3
Excellent
Location rating score
Excellent location
Parking
FREE
  • Laguna Bintan Golf Club830 m
  • Lagoi Bay2.98 km
  • Treasure Bay3.38 km
  • Lagoi Bay Lantern Park3.54 km
  • Plaza Lagoi3.55 km
  • Teluk Sebong Community Health Center6.8 km
  • Sungai Kecil Community Health Center6.8 km
  • Ria Bintan Golf Club7.14 km
  • Lagoi Beach9.39 km
  • Pura suranadi10.8 km
  • Free Wi-Fi

    Angsana Bintan

    Jalan Teluk Berembang, Laguna Bintan, Lagoi 29155, Bintan Resort, Lagoi, Bintan Island, Indonesia, - See map
    "The staff were very helpful in showing us the available rooms and explaining the differences etc."
    Nelson - January 12, 2019
    Exceptional reputation
    Recommended by 85% of guests
    Excellent service
    8.4 rating for service
    • Airport transfer

    • Private beach

    • Free Wi-Fi in all rooms!

    • Sauna

    • Air conditioning

    This property is in high demand!

    Booked 29 times

    Property ranking|Compared to 81 Bintan Island properties
    See all rankings
    Room comfort score
    8.1/10
    Room size
    92 sqm.
    Location score
    8.3/10
    Cleanliness score
    8.0/10
    Better than
    93
    %
    of Bintan Island properties
    Bigger than
    90
    %
    of Bintan Island properties
    Better than
    88
    %
    of Bintan Island properties
    Better than
    77
    %
    of Bintan Island properties
    Value for money7.1
    Location rating8.3
    Nearest airportHang Nadim Airport (BTH)
    Distance to airport26.1 km

    Rooms available at Angsana Bintan

    8.1
    Excellent
    Room comfort & quality
    Island Family Suite
    Island Family Suite
    ...
    • Room size: 275 m²/2960 ft²
    • Garden view
    • 2 single beds and 1 queen b...
    Enter dates to see prices
    Sea Breeze Room with Twin Bed
    Sea Breeze Room with Twin Bed
    ...
    • Room size: 41 m²/441 ft²
    • Partial sea view
    • 2 single beds
    Enter dates to see prices
    Sea Breeze Room with Queen Bed
    Sea Breeze Room with Queen Bed
    ...
    • Room size: 33 m²/355 ft²
    • Partial sea view
    • 1 queen bed
    Enter dates to see prices
    Island Suite
    Island Suite
    ...
    • Room size: 76 m²/818 ft²
    • Partial sea view
    • 1 queen bed
    Enter dates to see prices
    Island Chill Room
    Island Chill Room
    ...
    • Room size: 33 m²/355 ft²
    • Partial sea view
    • 2 single beds
    Enter dates to see prices
    Suite
    Suite
    ...
      Enter dates to see prices
      Run of House
      Run of House
      ...
      • Balcony/terrace
      • Separate shower/bathtub
      Enter dates to see prices
      Suite Standard
      Suite Standard
      ...
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        Island Family Suite
        Island Family Suite
        ...
          Enter dates to see prices
          Family Suite
          Family Suite
          ...
          • Balcony/terrace
          Enter dates to see prices

          What people love about Angsana Bintan

          • 8.4
            Excellent
            Staff 

            "The staff were very friendly, helpful and accommodating."

            Nelson

            |

            January 12, 2019

          • 9.6
            Exceptional

            "This place really made our stay delightful and fun."

            Manushree

            |

            October 3, 2018

          • 7.2
            Very good
            Staff 

            "The hotel is nice, staffs are friendly and nice."

            Quan

            |

            May 1, 2017

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          More about Angsana Bintan

          More about Angsana Bintan

          8.8
          Excellent

          "The buffet spread for breakfast was decent and had a variety..."

          Kai S.

          |

          July 15, 2018

          An overview

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          What they offer

          9.6
          Exceptional

          "We were all four girls and we thoroughly enjoyed our stay."

          Manushree

          |

          October 3, 2018

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          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          Food and dining

          Breakfast options

          Continental

          Restaurants on site

          Lotus Cafe
          Cuisine:American, Asian, Chinese
          Menu:Buffet
          Pantai Grill
          Cuisine:Grill/BBQ
          Menu:Buffet

          What's nearby

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          Property's guest policies

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          Some helpful facts

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          Announcements

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          Reviews of Angsana Bintan from real guests

          Provided by verified guests of Agoda
          Agoda Reviews (2126)Booking.com Reviews (1023)
          7.8
          /
          10
          Very good
          19.8% this month
          Cleanliness8.0
          Facilities7.8
          Location8.3
          Room comfort and quality8.1
          Service8.4
          Value for money7.1
          Rating
          9+ Exceptional (332)
          8-9 Excellent (349)
          7-8 Very Good (480)
          6-7 Good (252)
          <6 Below Expectation (249)
          Time of the year
          Mar - May (386)
          Jun - Aug (478)
          Sep - Nov (420)
          Dec - Feb (378)
          All guests (2126)
          All room types
          All languages

          Show reviews that mention 

          Showing 1662 verified guest comments
          12345
          6.4
          Good
          Tessa from Singapore
          Couple
          Sea Breeze Room with Queen Bed
          Stayed 2 nights in December, 2018

          Good”

          Sandro the manager was very accommodating. This resort is located in a more lively area of Bintan. We enjoyed the beach, the Xana beach club happy hour and the massage. Rooms are a bit dated. If you're looking for an affordable place with access to the beach and nearby resort (Cassia) then this is the place.

          Reviewed July 25, 2019

          Dear Tessa, Thank you for sharing your experience with us. Located in one of the best areas on the island of Bintan, just one hour away by ferry from Singapore and less than 10 minutes drive from the ferry terminal, we are blessed with with a rainforest setting and with a beautiful white sandy beach, which as you have rightly pointed out has become an oasis for those seeking quiet weekends away from City life. The rustic charm incorporated in to our room design compliments the nature around us and it may result in our rooms looking outdated. We also have a thorough maintenance program to keep the rooms in good condition. Your good comment at our associates has been shared with them especially Sandro; he is glad to know that he could meet your expectations with his genuine service. Hopefully this would not be your last stay with us and I look forward to welcoming you back to Angsana Bintan in the future. Sincerely, Nicolas B. Hotel Manager

          Show more
          Angsana Bintan
          8.0
          Excellent
          Pulkit from Singapore
          Group
          Sea Breeze Room with Queen Bed
          Stayed 1 night in May, 2019

          Good hotel and decent stay ”

          Enjoyed our time there

          Reviewed July 21, 2019

          Dear Pulkit, Allow me to thank you for the gracious comment and lovely review about your experience at Angsana Bintan. I am truly delighted to learn that you have enjoyed your stay. Hopefully you would have another chance to let us take care of you again in Bintan sometime in the future. Sincerely, Nicolas B. Hotel Manager

          Responded July 25, 2019
          Angsana Bintan
          8.0
          Excellent
          septian from Indonesia
          Family with young children
          Island Chill Room
          Stayed 1 night in June, 2019

          Birthday trip”

          Stay 1 malam di angsana for my birthday trip. Tapi hotelnya ga aware sama sekali, padahal check in tunjukin ID Card. Biasanya hotel lain noticed and doing or say something to make the guest more happy in theis special day. So far okay untuk fasilitas, view, and we are really enjoyed. Thanks

          Reviewed June 21, 2019

          Dear septian, Thank you for having chosen to stay with us. Indeed we are very proud of the unique setting surrounds us that allow stunning ocean view amidst lush rainforest. The tranquility boasts peacefulness making us the perfect place to relax and unwind. In this occasion let me apologize for not meeting your expectation in the way we handled your check in. Your feedback has been shared to the respective Head of Department for their improvement and we have re-trained our staff accordingly. I look forward to welcoming you back soon for your next special occasion. Sincerely, Nicolas B. Hotel Manager

          Responded June 24, 2019
          Angsana Bintan
          10.0
          Exceptional
          TEOH from Singapore
          Couple
          Island Chill Room
          Stayed 1 night in May, 2019

          Perfect Place with Perfect Staff”

          Simply perfect. Special thanks to the staff (Wahyu and Wenny). They went above and beyond the call of their duty, going the extra mile to help us call and rearrange our return ferry trip to Singapore just so we could go snorkeling. Not only that, they managed to help extend our check-out time. You cant get any better service than this.

          Reviewed May 06, 2019

          Dear TEOH, I am truly pleased to hear that we were able to create the true Angsana experience to you during your stay. Your gracious comment is what motivates us to strive for excellence in delivering our best service to the guests. Please do plan for a return visit and I look forward to welcoming you to Angsana Bintan once again in the future. Sincerely, Nicolas B. Hotel Manager

          Responded May 24, 2019
          Angsana Bintan
          9.6
          Exceptional
          Mikyung from Singapore
          Family with teens
          Island Chill Room
          Stayed 1 night in April, 2019

          Excellent stay! ”

          All staffs are so kind, helpful, and responsive. Room, food, pool, beach, and the spa massage were all great!!! I & my mom were so relaxed during the stay. I would love to visit again. Just one thing, please maintain the lift clean. Thank you!!

          Reviewed April 25, 2019

          Dear Mikyung, Thank you very much for taking your time to write us a lovely review. I am truly delightful to hear that we were able to provide the true Angsana experience to you during your stay. Indeed our resort is located in a very beautiful area, where the exotic tropical rainforest team up with white sandy beach, combined, it created atmosphere of tranquility and privacy, and of course SPA is a necessary element to add to experience. I really am delighted that you have enjoyed it. Your good comment at our associates has been shared with them; they are glad to know that they could meet your expectations with their genuine service. Once again, I look forward to welcoming you back again to Angsana Bintan in the future. Sincerely, Nicolas B. Hotel Manager

          Responded May 08, 2019
          Angsana Bintan
          8.8
          Excellent
          LAETITIA from Singapore
          Couple
          Island Chill Room
          Stayed 1 night in November, 2018

          Beautifully situated and great facilities”

          The beach is very nice and the facilities are very good. The hotel is slightly outdated, especially the rooms. A bit basic for this level of accommodation, but well maintained. The service and helpful staff make all the difference. We enjoyed both eating at Angsana and being able to have dinner at Banyan Tree hotel next door.

          Reviewed April 10, 2019

          Dear LAETITIA, Thank you for sharing your experience with us following your recent stay at Angsana Bintan. I am grateful to hear that you enjoyed our beautiful 1.1 km long private beach. Indeed, the resort may have shown wears and tears throughout its operational years. However, I assure you that there is a room maintenance program in place to ensure that the rooms are always comfortable for our guests. Your comment on our associates is highly appreciated. Let me assure you that your compliment will be shared with the team. Meanwhile, I look forward to welcoming you back again to Angsana Bintan in the future. Sincerely, Nicolas B. Hotel Manager

          Responded May 08, 2019
          Angsana Bintan
          8.8
          Excellent
          Vincent from Singapore
          Family with teens
          Sea Breeze Room with Queen Bed
          Stayed 2 nights in March, 2019

          A short vacation in Angsana”

          Pros: Staffs are very polite, always making you feel welcomed. Nice beach and pool with jacuzzi. No problems with transportation. Relatively near to ferry terminal. Cons: Food is very pricey. Bad lighting at lotus cafe during dinner. Ground floor rooms should have a brush stopper at the main door ensuring no reptiles or insects can pass through. Toilet could have normal standing shower area compared to bath tubs which were quite high to climb in and wouldn't be suitable for older travellers. Basically, the hotel has a nice ambience and setting to give a holiday mood but need to improve on food, room facilities and lightings.

          Reviewed March 26, 2019

          Dear Vincent, Thank you for your feedback of your stay at Angsana Bintan. I am happy to hear that that our genuine hospitality has warmed up your stay and that you enjoyed our beautiful 1.1 km long private beach and pool. Your comment regarding our food price has been highlighted during our meetings and I assure you that we review our pricing structure very carefully and any changes that benefit both our guests and the resort will for sure be implemented. Meanwhile, your feedback on the improvements needed has been taken very serious. I have taken these issues up with the Heads of Department and will ensure that follow-up is taken place to avoid reoccurrence. Thank you for these constructive feedbacks and I hope you will give us the opportunity to host you during your next visit to Bintan. Sincerely, Nicolas B. Hotel Manager

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          Angsana Bintan
          8.8
          Excellent
          Felicia from Singapore
          Solo traveler
          Sea Breeze Room with Queen Bed
          Stayed 2 nights in February, 2019

          Friendly Staff, love the beach, massage”

          Staffs are very accomodating and friendly. Our room is on ground floor - very convenient and with access to pool and beach. Lots of improvement from the last time I’ve visited. Love the spa and massage here.

          Reviewed March 10, 2019

          Dear Felicia, The team and are truly delighted to receive this wonderful review and are encouraged to continue our efforts in maintaining our customer satisfaction to the true Angsana standards. Thank you very much for pointing out the goods and the greats. It is lovely to learn how our staff’s friendliness and award-winning Spa had exceeded your expectations once again. I have shared it on our notice board for all of them to see. I hope we can take part in creating another memorable stay for you and I look forward to welcoming you back to our resort soon. Sincerely, Nicolas B. Hotel Manager

          Responded April 04, 2019
          Angsana Bintan
          6.4
          Good
          Judy from United Kingdom
          Family with teens
          Sea Breeze Room with Queen Bed
          Stayed 2 nights in July, 2019

          Good”

          Our room at the 5* angsana was a disappointment with torn , rusty bedside lamp shades, a warped cupboard door that would not fully shut hence its internal light would not turn off and shone into the room through the night, dirty light switches and cracked coffee mugs. However on speaking to the management the next day we were moved to a refurbished room with a lovely sea view and altogether in a better state- a very different experience. The food was lovely to look at but not very good in flavour and was overpriced. Breakfast was very average. The beach is lovely and appears to be brushed though many pool and beach sunloungers were in need of repair. The hotel feels like it is lacking love and attention and I feel the management needs to put more care into its maintenance to bring all of the place up to a 5* level.

          Reviewed July 17, 2019
          8.8
          Excellent
          Charles from Indonesia
          Family with teens
          Island Chill Room
          Stayed 1 night in June, 2019

          Exceeding expectation”

          At the price, I wouldn't have expected the world-class facilities the resort would serve. However, I was not prepared to be amazed by all the facilities provided. The room I ordered itself is quite comfortable and located quite near the main facilities. Facilities I really like all the facilities provided including swimming pool, bicycle, jogging track, beach, and bar. As we are sharing space with Cassia, we can use each others' facilities. The place itself is quite big. I got a chance to rent a bicycle here for free with my dad where we stroll through the lagoon and golf park. It was a really breathtaking moment that the others must also do. Drawbacks The sand as it's natural one is not as beautiful as the one in Bintan Lagoon Resort. I really love the sand there. It's really white and soft. Another thing is the staffs are great but not too friendly enough. I would recommend you check out Cassia Resort located next to Angsana. You get to enjoy all the facilities I mentioned too.

          Reviewed June 07, 2019

          Dear Charles, Thank you for taking the time to post and I am happy to know that our hotel’s facilities did excellent in meeting you expectation. It is always sad for me when I read that we have fallen short in an area but was unaware of it as it is our upmost endeavor of making sure that guests leave with good memories. I look forward to welcoming you again to Angsana Bintan sometime in the future. Sincerely, Nicolas B. Hotel Manager

          Responded June 18, 2019
          Angsana Bintan
          7.2
          Very good
          XIUHUI from Singapore
          Group
          Island Chill Room
          Stayed 2 nights in March, 2019

          Good for short getaway but don't expect too much.”

          Staff were friendly and attentive. Room was decent but looks a little dated. Pool was clean and big, good for families with kids. Massage was great! Masseurs were experienced. Food was just alright, could be better. Perhaps because I have high expectations for food. The Saturday night beach BBQ idea is a great idea! Especially dining with a big group. Overall, a relaxing place for a short weekend getaway.

          Reviewed May 08, 2019

          Dear XIUHUI, It is a great pleasure for me to know that you have had an enjoyable short weekend getaway at Angsana Bintan and that our winning Spa and Saturday BBQ did excellent in meeting your expectation. Built in the heart of the unspoiled natural surroundings of Bintan Island, we have adopted a rustic accent to compliment the unique setting around us. This sometimes leads many to believe that the facilities are dated and needs to catch up with modern day hotel features. Maintenance of our rooms as well as our landscape is of high priority and this will continue to provide our guests with clean and functioning rooms. Your comment on could be better food has been shared to our Executive Chef for necessary follow up. Thank you for leaving a gracious compliment on our staff’s friendliness, I have shared it on our notice board for all of them to see. Once again, I look forward to welcoming you back again to Angsana Bintan in the future. Sincerely, Nicolas B. Hotel Manager

          Show more
          Angsana Bintan
          8.4
          Excellent
          Parthsarthi from Singapore
          Group
          Island Chill Room
          Stayed 2 nights in March, 2018

          2 nights stay with a big group”

          We book 15 rooms for an event. the resort is a bit dated, but for the price it is alright. nice facilities. excellent bkfst. Only problem was the oil on the beach that got stuck to the underfoot if you step on it by mistake. hotel keeps cleaning, but it keeps coming back.

          Reviewed February 12, 2019

          Dear Parthsarthi, I am happy to learn that our breakfast buffet and facilities have met your expectations during your stay. We have taken on board your feedback on the hotel’s condition; general maintenance is taken place and will ensure that the necessary measures are taken in order to improve the overall experience. We have started a rigorous upkeep program for all our rooms and are in the process of addressing the mentioned issues but are goes without saying that this should not affect your experience. Meanwhile, being situated openly exposed to the open sea sometimes we have challenges with oil on the beach. Kindly rest assures that we monitor this issue from time to time and alert the guests accordingly. We also have our team on standby to clean the beach immediately. Once again, thank you for staying with us and we look forward to welcoming you back. Sincerely, Nicolas B. Hotel Manager

          Show more
          Angsana Bintan
          9.2
          Exceptional
          WAI from Singapore
          Couple
          Island Chill Room
          Stayed 3 nights in July, 2019

          Will be back again”

          Though place and facilities are kinda old , but I will be back again for 1. Good value for money 2. Cleanliness 3. Service

          Reviewed July 17, 2019

          Dear WAI, I am very pleased to note that you had enjoyed your stay with us and that we are able to impress you with our Angsana service culture and standard of service. Built in the heart of the unspoiled natural surroundings of Bintan Island, we have adopted a rustic accent to compliment the unique setting around us. This sometimes leads many to believe that the facilities are dated and needs to catch up with modern day hotel features. Maintenance of our rooms as well as our landscape is of high priority and this will continue to provide our guests with clean and functioning rooms. Thank you for choosing our hospitality and for taking the time to share your observations with us. We look forward to welcoming you back to Angsana Bintan in the near future. Sincerely, Nicolas B. Hotel Manager

          Responded July 19, 2019
          Angsana Bintan
          8.0
          Excellent
          Irvin from Singapore
          Family with teens
          Island Chill Room
          Stayed 2 nights in June, 2019

          Angsana bintan never disappoints”

          Hotel has a great beach and not too busy. Rooms are nice and spa is luxurious. Food quality at breakfast is fair. Used to be better before.

          Reviewed July 12, 2019

          Dear Irvin, It was a pleasure to have you stay with us again. I am glad that we could exceed your expectations with our long private white sandy beach, room and spa. Having said that it is regretful to hear that we have fallen short on food quality at breakfast. Please, rest assured that I have shared your feedback with our Executive Chef to improve the food quality. Please plan for a return visit for another relaxing stay at Angsana Bintan. Meanwhile I look forward to the opportunity of welcoming you back again to our resort in the near future. Sincerely, Nicolas B. Hotel Manager

          Responded July 16, 2019
          Angsana Bintan
          9.6
          Exceptional
          Noor from Singapore
          Solo traveler
          Island Chill Room
          Stayed 2 nights in April, 2019

          Impeccable Service & Clean Beach ”

          Checking-in process is incredibly seamIess & all staff are very attentive towards the needs of their guests. I've stayed at Banyan Tree before & Angsana, being one of their 'sister', their service standard is still top notch. Lives up to Banyan Tree standard. There was a little hiccup though bout the room on the first night of my stay (which I totally understand isn't the resorts fault ) but I was touched by the management sweet gesture & initiative to send a fruit basket to our room as a form of a service recovery. Totally wasn't expecting that as we were only simply voicing our concern to the front desk personnel.Kudos to the Angsana team professionalism & passion in serving their guests. Though the furnishing & deco of the room might seem dated, the cleanliness is still maintain. Lastly, I've been to Bintan numerous times & I could confidently say that the beach at Angsana is one of the cleanest in Bintan. Overall, I'll definitely make a comeback to Angsana, no doubts about that.

          Reviewed April 18, 2019

          Dear Noor, It is a great pleasure for me to hear about your lovely experience with Angsana and Banyan Tree Bintan. I am delighted to know that we are able to create a memorable stay for you and to exceed your expectations with our personalized service. Your gracious comment on the team made me proud and reinforces our belief into their professionalism and dedication. I have noted there was a dissatisfaction issue with the room and I am glad that we were able to resolve it to your satisfaction. Once again, thank you for being our most loyal guest and my team and I are looking forward to take care of you in the near future. Sincerely, Nicolas B. Hotel Manager

          Responded May 08, 2019
          Angsana Bintan
          10.0
          Exceptional
          Lindy from Singapore
          Couple
          Island Chill Room
          Stayed 3 nights in June, 2019

          free shuttle from ferry terminal to resort”

          just report at the angsana booth at the ferry terminal

          Reviewed June 26, 2019

          Dear Lindy, Thank you for this wonderful review. I am very pleased to note that we had exceeded your expectations and were able to provide you with a real Angsana experience. I look forward to welcoming you once again to our resort sometime in the future. Sincerely, Nicolas B. Hotel Manager

          Responded July 02, 2019
          Angsana Bintan
          8.0
          Excellent
          Wern from Singapore
          Family with young children
          Island Suite
          Stayed 3 nights in May, 2019

          Very good”

          Staff were very good with service. Food options within resort is limited and you have to walk a short distance to Banyan Tree for pricier food options. Beach is fantastic !

          Reviewed May 27, 2019

          Dear Wern, I am truly happy to hear that our exceptional service had created a memorable stay for you. Thank you for your gracious comment on the team; I am glad that we had fully met your expectations. Addressing your feedback in regards to our food options is well noted and much appreciated. I have shared to our Executive Chef and he is making sure that your comment is taken into consideration when reviewing the menu. Again, thank you for your feedback and I look forward to welcoming you back very soon. Sincerely, Nicolas B. Hotel Manager

          Responded June 10, 2019
          Angsana Bintan
          8.0
          Excellent
          Hans from Singapore
          Family with young children
          Island Suite
          Stayed 1 night in May, 2018

          Pleasant stay”

          A bit pricey considering this is Indonesia, but we had a nice stay. Lovely staff, relaxing pool. Only issues we encountered was that all the restaurants closed for some reason and the only option offered was a BBQ buffet, which we did not fancy with vegetarians in our party. Ended up with mediocre roomservice food in our rooms, which was not what we had hoped for. Not sure why everything was closed up, hopefully this is an exception.

          Reviewed September 10, 2018

          Dear Hans, It is lovely to know how our pool had created a pleasant stay for you. Thank you for your compliment toward to the staffs, I have shared it on our notice board to keep every one of us motivated in delivering the true Angsana experience. Addressing your feedback in regards to our dining options is well noted and much appreciated. Please rest assured that part from these alternatives, there are three more restaurants at Banyan Tree, which is our sister hotel. Meanwhile, your feedback of the prices has been noted. I am making sure that it is taken into account when we review our pricing structure. I hope we would have another chance to take care of you again when you are in Bintan in the near future. Sincerely, Nicolas B. Hotel Manager

          Responded January 03, 2019
          Angsana Bintan
          8.0
          Excellent
          Yew from Singapore
          Family with teens
          Island Chill Room
          Stayed 2 nights in August, 2018

          Expensive normal food.”

          Room nice & clean, old TV and poor quality movie and sound effect, didnt enjoy TV while raining one day and we couldnt leave room for swim. Good private beach, clean and safe. Staff service are 50-50, not consistent. Xana Beach Club is nice for dinner, seems only here the service is more consistent, staff are knowledgable and attentive, so we went on both nights while staying at Angsana. Lotus Cafe service is so-so, staff are "trainee" standard except the Manager, the staff will try their best to deliver when you have request but lack "experience" for things to get done- like we have to ask for a missing fork and then there was no more sugar for our drinks etc, very basic things can be tiring to keep asking. food not up to mark for the price we are paying.

          Reviewed August 28, 2018

          Dear Yew, Thank you very much for your review. I am happy that Xana Beach Club restaurant did excellent in meeting your expectation. I am pleased to let you know that I have shared your compliment towards the restaurant team on our notice board. Your feedback on the inconsistency at our service delivery has been taken very serious as well as on the TV issues. I have taken these issues up with the Heads of Department and will ensure that follow-up is taken. As your comment regarding our food quality and price has been highlighted during our meeting. Let me assure you that we are trying our upmost to find other solutions to get better quality products at reduced prices and that any savings will reflect in our prices. Let me assure you that your experience is not reflective of our normal standard and it my sincere hope that we can welcome you back and restore your trust into us. Sincerely, Nicolas B. Hotel Manager

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          Angsana Bintan
          9.6
          Exceptional
          Swen from Singapore
          Family with teens
          Sea Breeze Room with Queen Bed
          Stayed 3 nights in August, 2018

          Great resort but expensive Food and beverage ”

          Improvements : more sun beds needed - we traveled during international school holiday period and hardly got a sun bed after 10 am. water sports and land activities too expensive - same as F&B (its Indonesia and not Singapore !) Positiv: very friendly staff all over, Golf Course just close by, very clean facilities and beach (regular spraying, therefore almost no Sandflies)

          Reviewed August 19, 2018

          Dear Swen, Thank you for your feedback. It is lovely to know that you are impressed our staff’s friendliness and unique surrounding. As you would have noted during your stay, our hotel runs at a very high occupancy during International school holiday and therefore, the pool side and beach are normally very busy places during these days. We have a lot of sun loungers for a hotel with 113 guest rooms. In case a guest requires one and is unable to get one as all available loungers are occupied, our pool attendants would be more than happy to assist you find one. Next time, please let us know when you encounter such an issue so that we can provide you with the solution while you are here. Meanwhile, I am making sure that your comment on the prices is taken into account when we review our pricing structure. We would be delighted to be of service to you again in the future and I look forward to welcoming you back. Sincerely, Nicolas B. Hotel Manager

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          Angsana Bintan
          |Very good 7.8
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          • Excellent location
          • Laguna Bintan Golf Club