Arrow On Swanston Apartments
Arrow On Swanston Apartments
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Standard Studio - Bed Arrow On Swanston Apartments
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Fitness center Arrow On Swanston Apartments
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Excellent
Location
8.4
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Arrow On Swanston Apartments

Excellent location
Stay in the heart of Melbourne
Have a question for Arrow On Swanston Apartments?
Very good
From 1663 reviewsSee what guests said
7.5
  • 930 meters to public transportation

  • Airport transfer

  • Heart of the city

  • Air conditioning

Room choices
Don't miss out!12 travelers have booked today.
2 Bedroom Apartment (3 Adults)
2 Bedroom Apartment (3 Adults)
...
  • 43 m²/463 ft²
  • Non-smoking
  • 1 single bed and 1 queen be...
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2 Bedroom Apartment (4 Adults)
2 Bedroom Apartment (4 Adults)
...
  • 46 m²/495 ft²
  • Non-smoking
  • 1 single bed and 1 queen be...
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Superior Twin
Superior Twin
...
  • Street view
  • 28.65 m²/308 ft²
  • 2 single beds
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1 Bedroom Apartment
1 Bedroom Apartment
...
  • City view
  • 31 m²/334 ft²
  • 1 double bed
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Standard Studio
Standard Studio
...
  • 19 m²/205 ft²
  • Non-smoking
  • 1 double bed
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1 Bedroom Apartment (Sleeps 3)
1 Bedroom Apartment (Sleeps 3)
...
  • 31 m²/334 ft²
  • Non-smoking
  • 1 queen bed and 1 sofa bed
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Standard Double
Standard Double
...
  • 27 m²/291 ft²
  • Non-smoking
  • 1 double bed
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Standard Twin
Standard Twin
...
  • 27 m²/291 ft²
  • Non-smoking
  • 2 single beds
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2-Bedroom
2-Bedroom
...
  • Shower
  • Kitchenette
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Studio Apartment Single Beds
Studio Apartment Single Beds
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  • Shower
  • Kitchenette
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More about Arrow On Swanston Apartments

More about Arrow On Swanston Apartments

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Australian cuisine
Australian cuisine
Queensberry Hotel
110 mAustralian, Bar, Pub
The Lincoln Hotel
200 mAustralian, Bar, Gastropub
Captain Melville
240 mAustralian, Bar, Gastropub
Asian cuisine
Asian cuisine
The First Bigmama
30 mAsian, Korean
Ipoh Jaya
270 mAsian
Bali Bagus
280 mAsian, Halal, Indonesian
Gluten Free
Gluten Free
NERO Carlton
510 mGluten Free, Italian
La Spaghettata Restaurant
570 mGluten Free, Italian
Il Vicolo Courtyard Restaurant
680 mGluten Free, Italian

What they offer

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (1663)Booking.com Reviews (1425)
7.5
Very good
Cleanliness7.7
Facilities6.8
Location8.4
Room comfort and quality7.4
Service7.5
Value for money7.7
Provided by verified guests of Agoda
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6.8
Good
Andrian from Indonesia
Solo traveler
1 Bedroom Apartment
Stayed 2 nights in July, 2018
Feel like home”
Thin wall could hear sound from other rooms
Reviewed July 21, 2018
5.6
ANNA from Malaysia
Couple
Standard Twin
Stayed 10 nights in July, 2018
We should have been told of ongoing renovation and construction. Disappointing ”
This is a good property with excellent location. We've stayed there before and in fact this is our 3rd trip. This time we were so disappointed not to be informed that the property was undergoing some renovations. There was also building works going on next to the hotel!! We were woken up with sounds from the construction. There is no way you could rest in the room with the loud banging sounds. Only one lift was working in the hotel due to their upgrading works so you had to wait a long for the lift. Housekeeping services was very bad. This has to be looked into..replacements towels were smelly, maids needs training on how to make the beds, one night we didn't even have blankets!! The phone in the room has never been wiped (very dusty). We even had a leaking toilet that flooded the bath. Also there is NO housekeeping services on SAT & SUN unless you request !!! Reception staff however were excellent and was very attentive. Especially the gentleman who checked us in.
Reviewed July 19, 2018
6.0
John from Australia
Family with teens
2 Bedroom Apartment (3 Adults)
Stayed 4 nights in July, 2018
Above average”
We have stayed there before as a family, however this time around we weren't told of the renovations going on, its should have been a lot cheaper because of this, it was an inconvenience, noisy, and unfinished, The staff did the best they could do, I probably would not stay there again. Thanks John
Reviewed July 18, 2018
6.4
Good
tersia from Indonesia
Couple
Standard Studio
Stayed 7 nights in July, 2018
It was ok”
Central location but the room was to small. Perfect for short stay
Reviewed July 16, 2018
Dear Tersia, Thank you for staying at Arrow on Swanston. Standard Studio room was our smallest room type that we offer. The size of our rooms varies on different room types. We hope to see you again in the near future. Thank you. Kind Regards, Front Office Manager
Responded July 17, 2018
Arrow On Swanston Apartments
6.4
Good
Steven from Singapore
Solo traveler
Standard Twin
Stayed 2 nights in July, 2018
Good location, but average place.”
The beds were not that comfy (on wheels and rolled around too easily), the TV didn't work properly (couldn't watch HD channels) and the hotel features were fairly basic. I guess you get what you pay for. It is also just outside of the free tram zone. Otherwise, the location is pretty good.
Reviewed July 16, 2018
Dear Steven, Thank you for your feedback. Your feedback is valuable to us as this will help us to improve our service. We apologise for all the inconvenience caused during your stay. We hope to see you again soon. Kind Regards, Front Office Manager
Responded July 17, 2018
Arrow On Swanston Apartments
6.8
Good
Travis from Australia
Group
Standard Twin
Stayed 1 night in July, 2018
Budget room but not budget price”
The location is ok. Walkable distance from Melbourne's CBD. Staff were good. Well spoken and polite. Room was clean. Beds were very hard and cheap feeling. The room over all was of a very budget standard. Unpainted plaster repairs. Very small room. The TV dropped in and out ever few seconds so we were unable to watch it. No view at all through the window just dumpster bins outside our window. Parking facilities were very sketchy. Looked as though homeless people lived there. Bedding and clothing in some bays. I wouldn't stay again unless the price was cheaper. I've stayed in much nicer accommodation for much cheaper in very similar locations of Melbourne. Look around and you will find better.
Reviewed July 16, 2018
Dear Travis, Thank you for your feedback. Your feedback is valuable to us as this will help us to improve our service. We apologise for all the inconvenience caused. We hope to see you again soon. Thank you. Kind Regards, Front Office Manager
Responded July 17, 2018
Arrow On Swanston Apartments
5.6
kendell from Australia
Couple
1 Bedroom Apartment
Stayed 1 night in July, 2018
Above average”
Major renovations in progress. Small shoebox room and hard bed overall just okay
Reviewed July 16, 2018
Dear Kendell, Thank you for your feedback. We apologise if we didn't meet your expectation regarding the room size. We apologise for all the inconvenience during your stay. We hope to see you again soon, Kind Regards, Front Office Manager
Responded July 17, 2018
Arrow On Swanston Apartments
6.4
Good
Mark from Australia
Solo traveler
1 Bedroom Apartment
Stayed 1 night in July, 2018
Footy weekend ”
Good location but room was very plain. Reception area looked like a bomb site.
Reviewed July 16, 2018
Dear Mark, Thank you for staying at Arrow on Swanston. We apologize fr the inconvenience caused due to the current renovation in the lobby area. We hope to see you again soon and hopefully the reception is fully refurbished by then. Kind Regards, Front Office Manager
Responded July 16, 2018
Arrow On Swanston Apartments
10.0
Exceptional
Darya from Australia
Couple
Standard Twin
Stayed 1 night in July, 2018
Clean and tidy, Great location. Kitchen balcony. Trams right outside the front Plus the building.”
Bond option $50 on the card or $100 cash bond which is returned upon inspection of room. Lovely staff. Great location everything is right there. Overall 9.5/10
Reviewed July 12, 2018
Dear Darya, Thank you for staying at Arrow on Swanston. We are glad that you were happy with your stay with us.Thank you for your feedback. We hope to see you again in the near future. Kind Regards, Front Office Manager
Responded July 13, 2018
Arrow On Swanston Apartments
9.6
Exceptional
Catherine
Family with young children
Standard Twin
Stayed 1 night in July, 2018
Close to everything”
Friendly staff, clean rooms and very reasonable price. I booked through Agoda and got a better deal. It also comes with free wifi, I wasnt expecting it as I thought its only for those who booked directly in the hotel website. I guess the wifi policy has changed, Im not sure. The tram stops in front of the hotel, very convenient to go anywhere. The hotel reception was currently under renovation but we never experience any loud noises or anything during our entire stay.
Reviewed July 11, 2018
Dear Catherine, Thank you for staying at Arrow on Swanston. Thank you for your feedback. We hope to see you again soon. Kind Regards, Front Office Manager
Responded July 12, 2018
Arrow On Swanston Apartments
9.6
Exceptional
Robert from Australia
Solo traveler
1 Bedroom Apartment
Stayed 1 night in July, 2018
Exceptional”
great location on outskirts of cbd. comfortable bed. friendly staff, clean room and linen.
Reviewed July 09, 2018
Dear Robert, Thank you for staying at Arrow on Swanston. We are glad that you enjoyed your stay with us. We hope to see you again in the near future. Kind Regards, Front Office Manager
Responded July 10, 2018
Arrow On Swanston Apartments
7.2
Very good
shannon from Australia
Couple
Standard Studio
Stayed 2 nights in July, 2018
Ok location for price ”
Good sized room Easy to get around city via trams Only downside bed springs were coming through and my husband slept badly due to this.
Reviewed July 09, 2018
Dear Shannon, Thank you for staying at Arrow on Swanston. We apologise for the inconvenience caused due to the bed springs. We appreciate your feedback. Thank you and we hope to see you again soon. Kind Regards, Front Office Manager
Responded July 10, 2018
Arrow On Swanston Apartments
4.0
Suzanne from Australia
Couple
Standard Studio
Stayed 1 night in July, 2018
Acceptable”
There was work being carried on and the reception was not good or helpful. It was also a problem to even find the entrance door. Huge cost for the way that this was pesented
Reviewed July 08, 2018
Dear Suzanne, Thank you for staying at Arrow on Swanston. We apologise for the inconvenience caused due to the ongoing refurbishment. Sorry if we were not able to meet your expectations and wasn't able to assist you. We will certainly take note on your feedback. Thank you. Kind Regards, Front Office Manager
Responded July 09, 2018
Arrow On Swanston Apartments
8.4
Excellent
Sheryl from Australia
Business traveler
Standard Studio
Stayed 1 night in June, 2018
Great place in the CBD”
The rates were excellent and the staff were over the top helpful. There was a bit of noise early due to renovations but it didn't stop me enjoying my stay here. Very central, parking available at the hotel and accommodating staff. What more could you want!
Reviewed July 04, 2018
Dear Sheryl, Thank you for staying at Arrow on Swanston. We are glad that you were happy overall. Thank you for the outstanding service. We hope to see you again in the near future. Kind Regards, Front Office Manager
Responded July 05, 2018
Arrow On Swanston Apartments
8.8
Excellent
june from Australia
Couple
Standard Twin
Stayed 3 nights in June, 2018
Clean and good value.”
Staff were friendly and helpful. Close to Victoria markets and supermarket near bye. Close to CBD if you can work out trams or if your energetic walking.
Reviewed July 03, 2018
Dear June, Thank you for staying at Arrow on Swanston. We are glad that you were happy with your stay. Thank you for the feedback. We hope to see you again in the near future. Kind Regards, Front Office Manager
Responded July 04, 2018
Arrow On Swanston Apartments
2.8
Wendy from Australia
Solo traveler
Standard Studio
Stayed 1 night in June, 2018
Acceptable”
Shower has mould in grout , remote to tv didnt work, bed was uncomfortable and no electric blanket. Lighting in bathroom too poor to put makeup on. Room was draughty
Reviewed July 02, 2018
Dear Wendy, Thank you for staying at Arrow on Swanston. We apologise for all the inconvenience caused during your stay. Thank you for your feedback. We will certainly take actions on those feedback. We hope to see you again in the near future. Kind Regards, Front Office Manager
Responded July 03, 2018
Arrow On Swanston Apartments
7.6
Very good
Heather from Australia
Solo traveler
Standard Double
Stayed 5 nights in June, 2018
Great location, only negative is the noise especially the rooms at the rear of the property”
Noise from the alley, garbage trucks etc in the early morning my only complaint.
Reviewed July 01, 2018
Dear Heather, Thank you for staying at Arow on Swanston. We apologise for the inconvenience caused due to the noise from the alley. We appreciate your feedback, thank you. We hope to see you again in the near future. Kind Regards, Front Office Manager
Responded July 02, 2018
Arrow On Swanston Apartments
6.8
Good
Huw from Australia
Couple
2 Bedroom Apartment (3 Adults)
Stayed 1 night in June, 2018
Ok”
Staff were friendly but there was no lobby so it was hard to find and the heater in our room didn't work.
Reviewed June 19, 2018
Dear Huw, Thank you for your feedback. We apologize for the inconvenience due to the lobby renovation. We are trying our very best to have it finished soon. We hope to see you again in the near future and we hope that the new lobby is finished by then. Thank you. Kind Regards, Front Office Manager
Responded June 20, 2018
Arrow On Swanston Apartments
10.0
Exceptional
James from Australia
Solo traveler
Standard Twin
Stayed 1 night in June, 2018
Exceptional”
Tram stop right out front
Reviewed June 18, 2018
Dear James, Thank you for staying at Arrow on Swanston. We hope to see you again in the near future. Kind Regards, Front Office Manager
Responded June 20, 2018
Arrow On Swanston Apartments
5.6
Sook from Singapore
Group
2 Bedroom Apartment (3 Adults)
Stayed 3 nights in June, 2018
Good Location but no wifi”
Pros: - good location - relatively affordable rate - daily room service Cons: - No tissue, kitchen paper towel and scissors (diff to cook. Only got to use toilet papers for everything) - no dishwasher/washing detergent (diff to clean up the pots/pans/plates/utensils for subsequent uses. Maybe the soup & sponge under the basin is used for that? But thought it was for cleaning the basin itself. - On paper, it stated that airport transfer can be done. Apparently, that is for booking of taxi only, not starbus/skybus. The lady at the counter, Grace, didn't even know that there is starbus service for guests staying at Arrows on Swanstons. In fact, she directed me to make my own booking online to take skybus fron Ibis hotel. Maybe more staff training is needed. I was made to wait for her (abt 5 min) at d counter. - NO free wifi. This is the ONLY accommodation of my entire trip that doesn't provide free wifi cos it is booked via agoda. - No sweeping of floor for all 3N stay. Hairs found.
Reviewed June 16, 2018
Dear Sook, Thank you for for your feedback. Your feedback is valuable to us as this will help us to improve our service. We will certainly take actions on all the feedback mentioned. We apologize for all the inconvenience caused during your stay. We hope to see you again in the near future. Thank you. Kind Regards, Front Office Manager
Responded June 20, 2018
Arrow On Swanston Apartments
12345
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