Banyan Tree Bintan
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8.3
Excellent
17.4% this month
/10
(1191 reviews)See what guests said
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8.7
Excellent
Location rating score
Excellent location
Parking
FREE
  • Laguna Bintan Golf Club680 m
  • Lagoi Bay2.93 km
  • Treasure Bay3.27 km
  • Plaza Lagoi3.48 km
  • Lagoi Bay Lantern Park3.48 km
  • Teluk Sebong Community Health Center6.67 km
  • Sungai Kecil Community Health Center6.67 km
  • Ria Bintan Golf Club7.12 km
  • Lagoi Beach9.37 km
  • Pura suranadi10.7 km
  • Free Wi-Fi

    Banyan Tree Bintan

    Jalan Teluk Berembang, Laguna Bintan Resort, Lagoi Bintan Resorts, Lagoi, Bintan Island, Indonesia, 29155 - See map

    This property is in high demand!

    Booked 30 times

    "This hotel is superb - beautiful setting in tropical forests, stunning beaches, delicious food and outstanding service with smiles and warm greetings ..."
    Carolyn - July 25, 2018
    Exceptional reputation
    Recommended by 92% of guests
    Exceptional service
    9.0 rating for service
    • Airport transfer

    • Private beach

    • Free Wi-Fi in all rooms!

    • Sauna

    • Air conditioning

    Property ranking|Compared to 81 Bintan Island properties
    See all rankings
    Room comfort score
    8.9/10
    Location score
    8.7/10
    Room size
    187 sqm.
    Service score
    9.0/10
    Better than
    98
    %
    of Bintan Island properties
    Better than
    95
    %
    of Bintan Island properties
    Bigger than
    95
    %
    of Bintan Island properties
    Better than
    89
    %
    of Bintan Island properties
    Value for money7.4
    Location rating8.7
    Nearest airportHang Nadim Airport (BTH)
    Distance to airport26.1 km

    Rooms available at Banyan Tree Bintan

    8.9
    Excellent
    Room comfort & quality
    Rainforest Oceanfront Villa
    Rainforest Oceanfront Villa
    ...
    • Room size: 116 m²/1249 ft²
    • Ocean view
    • 1 king bed
    Enter dates to see prices
    Ocean View Pool Villa
    Ocean View Pool Villa
    ...
    • Ocean view
    • Balcony/terrace
    • 2 king beds
    Enter dates to see prices
    Rock Villa
    Rock Villa
    ...
    • Room size: 116 m²/1249 ft²
    • Ocean view
    • 1 king bed
    Enter dates to see prices
    Rainforest Sea View Villa
    Rainforest Sea View Villa
    ...
    • Room size: 116 m²/1249 ft²
    • Ocean view
    • 1 king bed
    Enter dates to see prices
    Villa two bedrooms
    Villa two bedrooms
    ...
      Enter dates to see prices
      Beachfront Villa
      Beachfront Villa
      ...
      • Room size: 116 m²/1249 ft²
      Enter dates to see prices
      Villa On The Rock
      Villa On The Rock
      ...
      • Balcony/terrace
      • Shower
      Enter dates to see prices
      Villa Standard
      Villa Standard
      ...
        Enter dates to see prices
        Infinity Pool Villa
        Infinity Pool Villa
        ...
        • Balcony/terrace
        • Shower
        Enter dates to see prices
        Ocean Infinity Pool Villa-Two Bedrooms
        Ocean Infinity Pool Villa-Two Bedrooms
        ...
        • Balcony/terrace
        • Shower
        Enter dates to see prices

        What people love about Banyan Tree Bintan

        • 8.0
          Very good
          Location

          "At the banyan tree, we truly enjoyed the beach, the location and the villa with the view."

          Chirag

          |

          December 6, 2018

        • 8.4
          Excellent

          "Special shoutout to tommy and Wendy for decorating our room with the swan."

          Zhi J.

          |

          December 21, 2018

        • 8.4
          Excellent
          Staff 

          "The staff and house keepers there are very polite and courteous."

          Zhi J.

          |

          December 21, 2018

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        More about Banyan Tree Bintan

        More about Banyan Tree Bintan

        10.0
        Exceptional

        "We stayed in Banyan Tree again with family, the food in Tree..."

        Lo L.

        |

        December 22, 2018

        An overview

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        What they offer

        8.8
        Excellent
        Staff 

        "Staff name Yazha and Eswind especially nice and provide very..."

        April

        |

        December 19, 2017

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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Food and dining

        Restaurants on site

        Tree Top Restaurant
        Cuisine:Asian, International
        Menu:Buffet

        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Property's guest policies

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        Some helpful facts

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        Announcements

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        Reviews of Banyan Tree Bintan from real guests

        Overall rating
        8.2
        Excellent
        From 2692 reviews
        Provided by verified guests of
        Agoda Reviews (1191)Booking.com Reviews (450)
        Rating via Agoda8.3
        /
        10
        Excellent
        17.4% this month
        Cleanliness8.3
        Facilities8.2
        Location8.7
        Room comfort and quality8.9
        Service9.0
        Value for money7.4
        High score for Bintan Island
        Rating
        9+ Exceptional (330)
        8-9 Excellent (244)
        7-8 Very Good (204)
        6-7 Good (77)
        <6 Below Expectation (89)
        Time of the year
        Mar - May (241)
        Jun - Aug (244)
        Sep - Nov (241)
        Dec - Feb (218)
        All guests (1191)
        All room types
        All languages

        Show reviews that mention 

        Showing 944 verified guest comments
        12345
        9.2
        Exceptional
        Taewook
        Family with young children
        Ocean View Pool Villa
        Stayed 4 nights in July, 2019

        Family Retreat”

        We stayed in the same resort about 10 years ago. It was such a memorable trip as the resort was better than expected at that time. Even after 10 years, everything is upgraded. The pool is big enough. The friendliness of staff is better. The only thing that does not meet my expectation is food quality. The breakfast menu should be upgraded. The juice bar is good. My suggestion is to add a healthy section or a salad bar with only 1 a la carte menu. The variety is not that important from my perspective. I am personally tired of the same buffet every day. Lastly, I appreciate a staff member whose name is Sofyan. He's proactive and adept in providing information at the right time. I recommend banyan tree bintan for a family with children with age difference - 11 years apart. I love a resort which is quiet and separated from the public. I've had such a great time with my family during the stay in BT. Hope to be back soon.

        Reviewed July 15, 2019

        ​Dear Taewook, We deeply appreciate that you took your valuable time to share your glowing review about your stay with us after 10 years from your first one. The entire team and I look forward to welcoming you back in the near future in order to make your 3rd stay an occasion to remember forever. Cordially, Jose Luis Barrera Hotel Manager

        Responded August 03, 2019
        Banyan Tree Bintan
        9.2
        Exceptional
        Jennie from Indonesia
        Family with young children
        Rainforest Oceanfront Villa
        Stayed 2 nights in June, 2019

        Lovely hotel in the middle of nature”

        PRO: friendly and professional staff. Great nature atmosphere, feels like in a real forest. Room is well maintained, great views of the beach. Love the spa! CON: prepared for bugs, insects and ants. All restaurants are really overpriced, even charged $$$ bfast for 3rd & 4th kids 4-11yrs stay in the same room that has bfast package. No kids activities for 4-7yrs except swimming pool. Options are kids club in neighbour hotel Angsana catered for under 4yrs, or chargeable water activities for above 7yrs.

        Reviewed June 07, 2019

        Dear Jennie, Thank you for taking the time and posting your experience with us. I am delighted to hear that you thoroughly enjoyed your stay with us and that we were able to exceed your expectations. We are most concerned to read your disappointment on food and beverage price. Please allow me to share with you that we have made some adjustment recently. It is something that we constantly are monitoring and I can assure you that we remain in line with the other hotels in the area. It is unfortunate that the information of our 101 Things To Do was not properly conveyed to you during your stay with us to give you almost endless options of activities to enjoy in our resort. I am looking forward welcoming you back here in Bintan and hope that we will have addressed some of the issues by then. With Best Wishes, Alpha Eldiansyah General Manager

        Show more
        Banyan Tree Bintan
        9.6
        Exceptional
        Zhong from Singapore
        Couple
        Rainforest Sea View Villa
        Stayed 1 night in June, 2019

        Best Resort Ever!”

        My wife and I came here for a mini-honeymoon and it was way above expectations! The level of service and accommodation have impressed both of us. Thank you Banyan Tree, you have lived up way above our expectations.

        Reviewed July 01, 2019

        Dear Zhong, Thank you for taking the time to review your stay with us. It is great to read that we have met every single one of your expectations. Please, have in mind that the entire team and I look forward to welcoming you back in the hopefully not too distant​ future. Meanwhile, we all wish you the best. Cordially, Jose Luis Barrera Hotel Manager

        Responded August 03, 2019
        Banyan Tree Bintan
        9.2
        Exceptional
        Eva from Singapore
        Couple
        Rock Villa
        Stayed 2 nights in June, 2019

        Unforgettable Weekend”

        We went to celebrate an anniversary, and Banyan Tree was the perfect choice for that event. We booked in villa BBq dinner which allowed us our own time and space for celebration. Staff is little unfocused and dispread for tue purpose, and the baggy service shall be faster Otherwise, stay in this place is impeccable.

        Reviewed June 17, 2019

        Dear Eva, Despite the buggy service, which I have briefed with respective HOD. Happy anniversary to you and your husband!! I am so delighted that you chose to celebrate such a special occasion with us. We hope to have you back in the near future and take part in more of your life's celebrations and milestones. With Best Wishes, Alpha Eldiansyah General Manager

        Responded July 01, 2019
        Banyan Tree Bintan
        9.6
        Exceptional
        Valerie from South Africa
        Couple
        Rainforest Oceanfront Villa
        Stayed 6 nights in July, 2018

        Heaven on earth!”

        I have visited many 5 star hotel around the world and I have to exclaim without a shadow of a doubt Banyan Tree takes the cup!! From the polite and courteous staff to the spacious and luxurious rooms with spectacular views of the rainforest and ocean. It honestly felt like we were in paradise. If an amazing breakfast is a must for you, then I would highly recommend their breakfast spread which has something for everyone!! I will definitely be coming back to Banyan Tree Bintan!

        Reviewed June 07, 2019

        Dear Valerie, Thank you very much for your generous comments on our staff, service and hotel. I am delighted to hear that we were able to exceed your expectations creating a great memories. It is always our endeavor to not only providing excellent service but also creating special experiences which will not be forgotten. Let me assure you that your kind feedback will be shared with our associates on the noticeboard and we look forward welcoming you back sometime soon. With Best Wishes, Alpha Eldiansyah General Manager

        Responded July 01, 2019
        Banyan Tree Bintan
        8.8
        Excellent
        Eva from Singapore
        Couple
        Rainforest Sea View Villa
        Stayed 1 night in June, 2019

        Stunning location and amazing service”

        Our one night at Banyan Tree on bintan was expensive but we felt that overall it was worth the cost. Beautiful views, amazing food and the service was excellent in every interaction we had with the hotel. Definitely recommend for a special occasion weekend escape!

        Reviewed June 03, 2019

        Dear Eva, I am very happy to read that you had a great stay with us and am especially delighted with your comments of our team. We are indeed very proud of our associates and your comment reinforces our belief into their professionalism and dedication. I am hope to welcome you soon back to Bintan. With Best Wishes, Alpha Eldiansyah General Manager

        Responded July 01, 2019
        Banyan Tree Bintan
        3.2
        Charlene from Singapore
        Couple
        Rock Villa
        Stayed 2 nights in March, 2019

        Not a resort but a Chalet for family with kids”

        Unhelpful staff Poor service Constant black out, easily more than 10 times This place was not up to our expectation. First of all, their buggy service was only available for check in and check out. This information was not known to us until we called in to request for buggy service the next day. The room was also really basic, it was more of a Chalet than a resort. If you are expecting a resort's standard of service, you will definitely be DISAPPOINTED. We also skipped our breakfast on the 2nd day because it was raining heavily and they DID NOT DELIVER THE umbrella as requested even after 1hour?!?! When we requested for buggy to check out, they said we had to wait for 15 to 20min. The buggy failed to arrive eventually and we walked to the reception under the rain. Lastly, throughout our stay the room kept having multiple black outs within a short span of 2hours. If you are okay to shower in the dark then this resort will definitely be for you. For the price paid, I definitely will not return to this place again.

        Reviewed May 19, 2019

        Dear Charlene, Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then. With Best Wishes Alpha Eldiansyah General Manager

        Responded May 28, 2019
        Banyan Tree Bintan
        8.0
        Excellent
        Patrick from Singapore
        Couple
        Rock Villa
        Stayed 1 night in October, 2018

        Weekend getaway from Singapore”

        Staff & service was fantastic. That is perhaps the most intangible factor in Banyan Tree Bintan. They made up some special decor for our wedding anniversary & service were prompt and helpful. But aside from that, I can’t really any reason to go back again. The rooms are really dated, in need of a renovation. While the bed was really comfortable, the furnitures were old and you can see stains on the granites, marble and window blinds - just a sign of aging. The in-room jucazzi looked so old that we didn’t even bother to use it. Breakfast was mediocre at best for a hotel of such standard. Very limited facilities within the hotel and food was rather overpriced for the quality. I must give a 5 star to the hotel staff for the quality of service they give but the management must truly look into giving Banyan Tree Bintan a newer look.

        Reviewed October 29, 2018
        10.0
        Exceptional
        ruzaini from Singapore
        Couple
        Rainforest Sea View Villa
        Stayed 3 nights in September, 2018

        Excellent customer service”

         To the entire Banyan Tree staff team, I am extremely impressed with my stay and the customer service you all rendered. From the excellent transfer, extremely convenient & enjoyable check-in process, complimentary birthday deco & cake, excellent call service, fast buggy service, excellent dine-in service, wonderful spa treatment and the overall courtesy of the staff to me and my partner. A huge thank you to all of you for making this trip memorable and we will definitely come back! THANK YOU!   Best Regards, Ruzaini  

        Reviewed October 02, 2018
        9.2
        Exceptional
        Vasin from Thailand
        Group
        Rainforest Sea View Villa
        Stayed 1 night in September, 2018

        Definitely will come back!”

        - Lovely resort with lots of greenery - Spacious room with very thoughtful and beautifully packaged amenities - Very friendly, helpful and attentive staff - Delicious cuisines at the restaurants - Gorgeous view at spa villa

        Reviewed September 19, 2018
        6.4
        Good
        Andi from Indonesia
        Couple
        Rainforest Sea View Villa
        Stayed 1 night in June, 2019

        Old hotel”

        Kind an old place, small pool in the terrace is dirty. Both pools are not interesTing. But resto Treetop is tasty. Staff friendly but making big mistake of charging our kids each 1,7 mio. Manager and the staff are not communicating well.

        Reviewed June 29, 2019

        Dear Andi, I am sorry to read that we have not meet your expectations. Unfortunately our villas - build in the traditional Balinese style - can feel old due to their unique design and are also very much exposed to the jungle environment. Whilst this makes us very special and unique, it certainly also creates challenges for maintenance. May I apologize for our inconsistency and at the same assure you that we do have a strict upkeep program in place, trying to avoid inconvenience to our guests. We are indeed very proud of our associates and your praise reinforces that they very professional and hospitable – the team and our unique location are indeed the key assets of Banyan Tree Bintan. I am sorry for the miscommunication issue, I have personally briefed the respective HOD for further action. It is my hope that you reconsider and will stay with us again, so we can proof that your experience is not the norm but rather and exception. Sincerely, Alpha Eldiansyah General Manager

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        Banyan Tree Bintan
        9.2
        Exceptional
        Chun from Hong Kong
        Couple
        Rainforest Sea View Villa
        Stayed 1 night in July, 2019

        Excellent service”

        Great service, friendly staff that remember your name and room number, great room and pool with high privacy

        Reviewed July 17, 2019

        ​Dear Chun, We greatly appreciate that you took your valuable time to share your encouraging review about your excellent recent stay with us at your Sanctuary for the Senses. My team and I look forward to welcoming you back in the near future in order to make your stay one more occasion to remember. Cordially, Jose Luis Barrera Hotel Manager

        Responded August 03, 2019
        Banyan Tree Bintan
        10.0
        Exceptional
        Gregory from Singapore
        Family with teens
        Rainforest Sea View Villa
        Stayed 1 night in March, 2019

        Excellent choice for a quick break from Singapore”

        Very nice facilities and amenities. Our villas was amazing. Perfect for relaxation. Excellent service wherever you go. Breakfast selection is fantastic. Lunch and dinner also good, but a bit pricey. Will definitely choose to stay here again when I come back and stay in a two-bedroom villa.

        Reviewed April 04, 2019

        Dear Gregory, Thanks for the kind review. There is no greater pleasure than to welcome our guests back. With Best Wishes Alpha Eldiansyah General Manager

        Responded May 06, 2019
        Banyan Tree Bintan
        9.6
        Exceptional
        Lim from Singapore
        Couple
        Rainforest Oceanfront Villa
        Stayed 2 nights in March, 2019

        Very good place!”

        Staff are very friendly and service was top notch. Villas are situated not too near each other so there is privacy even in the outdoor balcony / jacuzzi area. Furniture / interior does look worn but is still very spacious and comfortable. Great ocean view from the room, and spa was fantastic. Pool and beach were good too and due to the smaller size of the resort, these are never too crowded and you can always find a chair to laze around on. The moment you settle down, staff will immediately bring you towels and cold bottles of water - once again, top notch service! There is buggy service to get you around anywhere in the resort too, so you need not walk to get anywhere. Food choices within the resort were limited though, same for the in-room dining menu. Overall, worth the price and makes a very good getaway!

        Reviewed March 19, 2019
        9.6
        Exceptional
        Jagadeesan
        Couple
        Rainforest Oceanfront Villa
        Stayed 1 night in June, 2019

        Wonderful resort with some amazing stuff”

        My stay was quite short but the staff made sure it was a memorable trip for us. The place was very clean too.

        Reviewed June 19, 2019

        Dear Jagadeesan, I am very happy to read that you had a great stay with us and am especially delighted with your comments of our team. We are indeed very proud of our associates and your comment reinforces our belief into their professionalism and dedication. I am hope to welcome you soon back to Bintan. With Best Wishes, Alpha Eldiansyah General Manager

        Responded July 01, 2019
        Banyan Tree Bintan
        8.0
        Excellent
        Chee from Singapore
        Couple
        Rainforest Oceanfront Villa
        Stayed 1 night in August, 2018

        Weekend couples getaway”

        The wife and i were there for a weekend getaway to celebrate our anniversary. It did not disappoint. The villa we stayed in has an excellent view of the beautiful sea. The bed was very comfortable. Staff are exceptionally polite and friendly. Breakfast selection was decent and food wasn’t too bad. Overall, we had a wonderful stay. Downside? Everything here is pricier. Good for that occasional indulgence.

        Reviewed August 14, 2018
        8.8
        Excellent
        Yan from Singapore
        Couple
        Rainforest Sea View Villa
        Stayed 1 night in May, 2018

        Pricey but enjoyable experience”

        Tranquil and enjoyable experience, albeit a little pricey. It is not near to the street foods in the south, so you should expect to spend almost most of your stay in the resort compounds. But Banyan Tree Bintan is linked by the beach to the Angsana Bintan, and that provides more food/restaurant and leisure options such as jetski-ing and parasailing. All in all, an interesting option for a short retreat for travellers from Singapore, although there might be better options in Singapore if you don't mind being close to the hustle and bustle.

        Reviewed July 03, 2018
        8.0
        Excellent
        Gareth from Australia
        Couple
        Rock Villa
        Stayed 3 nights in May, 2018

        Expensive”

        Great location with a real holiday feel, with great staff. But over priced- always advertised at at 60 to 70 % off? Wine is 4 times the price you would pay in Jakarta, as is the food. It's not practical to wine and dine outside the resort so you have little option where to eat We had a villa with a private pool (SPA) but it was way too cold to use (not heated). Wifi didn't work very well. The share holders must love this place.

        Reviewed June 06, 2018
        8.8
        Excellent
        Sun from Singapore
        Couple
        Rainforest Sea View Villa
        Stayed 2 nights in May, 2018

        A wonderful "second honeymoon" for my wife and I”

        Even though it was low season and the rates were already discounted, a stay The Banyan Tree never comes cheap. Not only that the on-site dining options were also expensive. That said, my wife and I had wonderful "second honeymoon" in our own sea-view villa. The building is nestled in a tropical forest on a steep slope overlooking the Straits of Johor, a beautiful view to relax into. The staff were all friendly and professional at the same time, which is no mean feat. The restaurants were three, with two small pools. There was access to a small bay and a beach with soft sand, which is great for a relaxing holiday. For those who are willing to stomach the cost, I would recommend it highly.

        Reviewed May 21, 2018
        9.6
        Exceptional
        Eileen from Singapore
        Couple
        Rainforest Sea View Villa
        Stayed 1 night in May, 2018

        Great service from start to end”

        We stayed for one night to celebrate the wife's birthday. From the start of the stay till the end, we had excellent service from the reception to the dining to the room service. We were hoping to enjoy the destination dining at the Rock but unfortunately, it was raining and we ended up with room service instead. The food was excellent but could be pricey for others. The hotel even extended our late checkout till 4pm as an exception for us which was greatly appreciated. I would definitely recommend a repeat stay here.

        Reviewed May 19, 2018
        12345
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        Banyan Tree Bintan
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        • Excellent location
        • Laguna Bintan Golf Club