Best Price on Best Western Melbourne City in Melbourne + Reviews
Best Western Melbourne City
Best Western Melbourne City
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Matchbox - Bathroom Best Western Melbourne City
Matchbox - Bathroom
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Lobby Best Western Melbourne City
Lobby
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Interior view Best Western Melbourne City
Interior view
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Bathroom Best Western Melbourne City
Bathroom
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Exceptional
Location
9.0
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Removed from saved list
2017

Best Western Melbourne City

Exceptional location
Stay in the heart of Melbourne - See what's nearby
Excellent
From 1616 reviewsSee what guests said
8.0
Recommended by 89% of guests
  • 370 meters to public transportation

  • Heart of the city

  • Free Wi-Fi in all rooms

  • Air conditioning

Room choices
8.0
Very good
Room comfort & quality
Don't miss out!17 travelers are looking at this property right now | 3 travelers have booked today.
Courtyard Room
Courtyard Room
...
  • Courtyard view
  • 15 m²/161 ft²
  • 1 double bed
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Matchbox Single Room
Matchbox Single Room
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  • 9 m²/97 ft²
  • Shower
  • 1 single bed
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Trio Room
Trio Room
...
  • City view
  • 22 m²/237 ft²
  • 3 single beds or 1 single b...
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Rooftop Apartment
Rooftop Apartment
...
  • City view
  • 18 m²/194 ft²
  • 2 single beds
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Double
Double
...
  • City view
  • 13 m²/140 ft²
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Twin
Twin
...
  • City view
  • 13 m²/140 ft²
  • 2 single beds
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Shoebox
Shoebox
...
  • City view
  • 11 m²/118 ft²
  • 1 double bed
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Matchbox
Matchbox
...
  • 9 m²/97 ft²
  • Non-smoking
  • 1 single bed
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Standard King Room
Standard King Room
...
  • 22 m²/237 ft²
  • 1 super king bed
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Basic Double/Twin
Basic Double/Twin
...
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    More about Best Western Melbourne City

    More about Best Western Melbourne City

    "Best thing was the customer service was fantastic."

    Reviewed February 22, 2016

    Misty-lee from Thailand

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    Couple

    An overview

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What to eat nearby

    Australian cuisine
    Australian cuisine
    FIVE66
    40 m Australian, Cafe
    Bertha Brown
    50 m Australian, Bar, Pizza
    Grains
    70 m Australian
    Asian cuisine
    Asian cuisine
    Food Sutra
    130 m Asian, Indian
    Purple Peanuts Japanese Cafe
    190 m Asian, Japanese, Sushi
    Dumpling World
    200 m Asian, Chinese
    Gluten Free
    Gluten Free
    Byblos Bar & Restaurant
    370 m Gluten Free, Lebanese, Mediterranean
    Merchant
    370 m Gluten Free, Italian
    Bar Nacional
    400 m Gluten Free, Mediterranean, Spanish

    What they offer

    "Staff are friendly and helpful."

    Kwee C. from Singapore

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    Solo traveler
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Real reviews from real guests

    Agoda Reviews (1616)Booking.com Reviews (1750)
    8.0
    Cleanliness8.2
    Facilities7.3
    Location9.0
    Room comfort and quality8.0
    Service7.9
    Value for money7.9
    Provided by verified guests of Agoda
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    9.2
    Exceptional
    Chong from Malaysia
    Couple
    Shoebox
    Stayed 1 night in August, 2018
    Exceptional”
    good location. easy to find.
    Reviewed August 15, 2018
    Dear Chong, What a lovely score! Thank you. Warm regards BW Melbourne City
    Responded August 17, 2018
    Best Western Melbourne City
    8.8
    Excellent
    Peter from Australia
    Solo traveler
    Shoebox
    Stayed 1 night in August, 2018
    Well appointed and could not fault the staff.”
    Ease, comfort and feels safe. Staff welcoming and helpful.
    Reviewed August 13, 2018
    Dear Peter, What a lovely review! Thanks for your kind words, they are greatly appreciated. Warmest regards, BW Melbourne City
    Responded August 17, 2018
    Best Western Melbourne City
    9.2
    Exceptional
    Christopher from Australia
    Couple
    Twin
    Stayed 1 night in August, 2018
    Overnight stopover”
    Perfect location for Melbourne CBD stay ..minutes walk to Southetn Cross Station; Traim terminals; SkyBus to Airport;Crown Casino; shops and restaurants. . Old building with small ensuit, but adequate for two people on a budget. WE PARTICULARLY APPRECIATED THE SOFT RUBBER DOOR SEALS ON EVERY ROOM WHICH GREATLY REDUCES NOISE EACH TIME A TRAVELLER CLOSED THEIR DOOR... A FEATURE THAT EXPENSIVE HOTELS RARELY HAVE!!!
    Reviewed August 12, 2018
    10.0
    Exceptional
    Wai from Hong Kong
    Solo traveler
    Twin
    Stayed 1 night in July, 2018
    Great Location, great staff”
    Except it was hard to hang towel and things in the bathroom, it is a great accommodation. Helpful staff, great location, nice room, good value. This is the 2nd stay in this hotel in the month and will stay again next time.
    Reviewed July 30, 2018
    8.4
    Excellent
    Ming from Malaysia
    Couple
    Courtyard Room
    Stayed 2 nights in July, 2018
    Nice hotel and great location ”
    highly recommended to someone who wanted to stay within Tram free zone yet enjoy the quietness of the environment. Walking distance to Batmanpark tram station too :)
    Reviewed July 26, 2018
    8.0
    Excellent
    Kong from Malaysia
    Solo traveler
    Twin
    Stayed 2 nights in July, 2018
    good Best Western Hotel”
    Very good location and good comfortable , clean.
    Reviewed July 24, 2018
    Hi Kong, Thanks so much for your review!! So happy to hear you enjoyed your stay with us! We hope to see you again soon! Warmest, Quinty The Best Western Melbourne City Team
    Responded July 25, 2018
    Best Western Melbourne City
    8.4
    Excellent
    Karen from Australia
    Couple
    Stayed 1 night in July, 2018
    Excellent”
    Short walk to crown and southbank
    Reviewed July 16, 2018
    Hi Karen, Thanks so much for your wonderfull review!! So happy to hear you enjoyed your stay with us! We hope to see you again soon! Warmest, Quinty The Best Western Melbourne City Team
    Responded July 20, 2018
    Best Western Melbourne City
    5.2
    Mey from Malaysia
    Business traveler
    Shoebox
    Stayed 2 nights in July, 2018
    Above average”
    My room was not cleaned based on 11 am sign "Do not Disturb", however, by 12 noon I was out of the room and I put sign "Please make up room". At that hour the house keeping was cleaning another room in the same corridor. The supervisor should have done a round of inspection before they leave the floor. when I arrived late that evening the sign "Please make up room" was still there.
    Reviewed July 12, 2018
    Dear Mey, I do apologise that your room was not serviced when you had the correct sign instructing for us to do so. Rest assured your concerns have been heard and I have followed this up with our housekeeping manager. We hope to be able to offer you a new experience again in the future. Thanks for providing us your feedback. Warmest regards The Best Western Melbourne City Team
    Responded July 16, 2018
    Best Western Melbourne City
    6.8
    Good
    Teera from Thailand
    Couple
    Stayed 3 nights in June, 2018
    Good location, but room is very small”
    This hotel is in very good location, but the room very small with the tidy restroom. I recommend this hotel for the traveler who will go out to see around the town and back to sleep in the evening. It is a good choice.
    Reviewed July 11, 2018
    Hi Teera, Thank you for your review; we hope to see you again at the Best Western Melbourne City! Warmest regards The Best Western Melbourne City Team
    Responded July 16, 2018
    Best Western Melbourne City
    7.2
    Very good
    Sarah from Australia
    Couple
    Stayed 2 nights in March, 2018
    Central location funky styling but beware which room”
    The location is great, right by the trams so really easy to get anywhere. So that's great. However, the first room we were allocated was an internal room with a view of the fire escape and smelt of fried food. It was really dim. They did move us on request as we had booked in early and there was another option so sorry to the person who got that room as they were fully booked. The rooms are small and the ensuites smaller and I think there are better options nearby for the money so won't be staying again.
    Reviewed July 10, 2018
    Dear Sarah, We are sorry your experience was overshadowed by the room/bathroom size. We aim to be transparent in the sale of our 7 room types at the hotel, as we appreciate one size does not fit all and that the Best Western is very unique in bedroom styles and appointments. I am glad to hear we were able to move you to a room that more suited your preference. We do have larger rooms available, please contact us directly on your next visit and we will be sure to look after you. Thank you for your review. Warmest regards The Best Western Melbourne City Team
    Responded July 16, 2018
    Best Western Melbourne City
    10.0
    Exceptional
    Samir from Australia
    Solo traveler
    Shoebox
    Stayed 3 nights in July, 2018
    Good value ”
    Good value for money, courteous staff, clean, central. A gem.
    Reviewed July 09, 2018
    Hi Samir, What a delightful review! So happy to hear you enjoyed your stay with us! We hope to see you again soon! Warmest, The Best Western Melbourne City Team
    Responded July 16, 2018
    Best Western Melbourne City
    7.2
    Very good
    Rosemary from New Zealand
    Couple
    Stayed 5 nights in June, 2018
    Satisfactory”
    The room was very small with a a tiny toilet/shower room attached which had a sliding see through door. The room was clean and quiet. It was by the CBD free tram service - excellent location. No car parks available.
    Reviewed July 03, 2018
    5.2
    Charvi from Canada
    Business traveler
    Courtyard Room
    Stayed 5 nights in June, 2018
    Above average”
    Extremely tiny room and bathroom with hardly any space to move around. Not worth the money they charge. The only saving grace is the location and the staff.
    Reviewed June 25, 2018
    Dear Charvi, I am sorry your experience was overshadowed by the room/bathroom size. We aim to be transparent in the sale of our 7 room types at the hotel, as we appreciate one size does not fit all and that the Best Western is very unique in bedroom styles and appointments. I'm glad you found our location convenient & thank you for your kind comments regarding the team. Warmest regards, Sophie The Best Western Melbourne City Team
    Responded June 29, 2018
    Best Western Melbourne City
    10.0
    Exceptional
    Jessica from Australia
    Solo traveler
    Shoebox
    Stayed 2 nights in June, 2018
    Top value, and best location for Skybus”
    I was travelling to airport early in the morning, and this hotel is minutes walk from the Skybus. Hotel is small, and perfectly presented. Staff are extra friendly and hospitable. They upgraded me to a standard room for the price of shoebox room and included free breakfast. Really enjoyed my stay. Excellent value for money.
    Reviewed June 19, 2018
    8.4
    Excellent
    SOON from Australia
    Couple
    Courtyard Room
    Stayed 2 nights in June, 2018
    Couple with a dog”
    Pet friendly (with a $30/night surcharge). room small but reasonably clean. Very convenient. Mins walk to free tram zone, batman park, crown, southern croas station... car parking $35/24hr and its 3min walk away from Hotel. If you like/want to party, pubs are only nearby so expect lotsa of drunks after dinner time .
    Reviewed June 11, 2018
    Good afternoon Soon, We are so happy you enjoyed your stay with us! Your feedback allows us to continue to focus our energy in the right areas, with our guests experience in mind. Warmest regards, Sophie The Best Western Melbourne City Team
    Responded June 13, 2018
    Best Western Melbourne City
    9.6
    Exceptional
    jessica from Australia
    Couple
    Shoebox Double
    Stayed 1 night in June, 2018
    Perfect location”
    Perfect location, friendly accommodating staff. Rooms are a little small but ideal for a nights stay
    Reviewed June 11, 2018
    Hi Jessica, Thanks so much for your delightful review! So happy to hear you enjoyed your stay with us! We hope to see you again soon! Warmest, Sophie The Best Western Melbourne City Team
    Responded June 13, 2018
    Best Western Melbourne City
    8.0
    Excellent
    HUEY from Malaysia
    Couple
    Stayed 1 night in June, 2018
    good location”
    staff was friendly , price was suitable . location good too
    Reviewed June 10, 2018
    Hi Huey, We are so happy you enjoyed your stay with us! We hope to welcome you back again soon! Warmest regards, Sophie The Best Western Melbourne City Team
    Responded June 13, 2018
    Best Western Melbourne City
    8.4
    Excellent
    Jodie from Australia
    Family with young children
    Courtyard Room
    Stayed 3 nights in June, 2018
    Great hotel for a short stay in small rooms.”
    Cute hotel, pet friendly bonus with cafe for breakfast and lunch. Loved the unique interior a refreshing surprise for a Best Western.
    Reviewed June 09, 2018
    Hi Jodie, So rapt to hear you enjoyed your stay with us! We hope to welcome you back again soon! Warm regards, Sophie Best Western
    Responded June 13, 2018
    Best Western Melbourne City
    5.6
    Mr from Australia
    Couple
    Shoebox
    Stayed 1 night in June, 2018
    Poor”
    Didn't expect to have to pay a extra amount up front, never had that before.
    Reviewed June 06, 2018
    Good afternoon Mr, Upon check in we ask for a $100 security deposit from all guests to cover any extras or incidentals you may have during your stay and is returned to you on your check out. You will find this information stated on your confirmation emails. I hope we can welcome you back in the future for a more enjoyable experience. Thank you for providing your feedback. Warmest, Sophie Best Western Melbourne City Team
    Responded June 13, 2018
    Best Western Melbourne City
    10.0
    Exceptional
    Evonne from New Zealand
    Couple
    Stayed 3 nights in June, 2018
    Wonderful stay at Best Western ”
    It met our needs - I understand what people meant about the bathroom being tiny, but it wasn’t an issue. Shower was nice and hot. I really liked the style and design of hotel - tiny - but cute n quirky! Loved the rooftop - a lil oasis amidst a concrete jungle. Will definitely stay again.
    Reviewed June 04, 2018
    Hi Evonne, Thank you for your wonderful, detail review! So great to hear you enjoyed your stay! See you again soon! Warmest, Sophie Best Western Melbourne City
    Responded June 13, 2018
    Best Western Melbourne City
    12345
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