Find Hotels in Ili, China

On checkin they were not aware of my booking. I showed them the voucher and then despite the fact that the stay was fully paid in advance they insisted that I had to pay again. The manager was away for a few days and only he had accessed to the Agoda website. I told them to call the manager and after 30 minutes they finally got hold of him. But as he was not there he also could not access the website and confirmed that I had to pay my stay in cash on check in. I agreed to pay 1 night to give them time to sort it out. Next day I had to go many times to the front desk asking the process and of course no progress. We called the hotline of Agoda and they were very helpful. Finally at the end of my 3 nights stay the front desk told me I would get back my money next morning on check out. As we would check out at 5 am I told the front desk to make sure that the person on duty at the front desk would know about this. And on check out the person on duty didnot know anything about it. We insisted to call the evening front desk, the agreement was confirmed and we got our money back. I was lucky to travel with a chinese because the front desk can't speak one word English. DONT stay there