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great pleasure to stay with this hotel great hotel. brand new and clean facilities. garden view. new, clean free internet

Hotel is located some 5-8km away from city centre and the only transport available to get around is only by taxi and public buses. Hotel staffs do not understand English and foreign cards are not accepted. Rooms are of decent size. Limited hotel features. Not much eateries around the hotel.

When I checked in and showed the print out voucher with confirmation number, the reservation officer said that no booking and she can't find this reservation number. Luckily, I had the confirmation email from agoda on my cellphone and showed her the email message from agoda "You are already paid" and I asked her to call Agoda because it is not my problem. Then she gave me the key for my room. After that in the early morning at 6AM, I had to check out and the front guy asked for my credit card charging 1,000RMB because he said the finance department is still closed,He can not check and still did not recieve money from AGODA. If the financial department confirmed payment from AGODA, he will turn money back to my credit card.Eventhough he can speak English but his English is not very well and can't communicate very clear when this peoblem happen. It seems like he can't understand what I said and I can't understand his poor English. Now I just get back to my country and have to check my credit card money back again. I will strongly suggest that print out VOUCHER is not enough. You have to had your payment confirmation to show at the front. I have no idea this mistake is from AGODA or from the HOTEL. But it happens to me on both hotels I booked from AGODA. That is very terrible!!!