Find Hotels in Urumqi, China

We had a large bed for us this time as we had requested the front desk to reserve when we checked out for Turpan. The room though not bigger but we like it more as it has a nice sofa and some plants. The A/C do not work this time of the year, the room was warm and stuffy, the temperature just refused to lower. The hotline explained that they Urumqi is not on heating and they have allow outside air to enter. ?? They then offered to send us a cooler, and we felt much much better. As we were to leave hotel early the next day, we when to conceige to ask if we need to book a taxi. They said they can help to get a taxi in the morning and will just need to wait for 5-10 mins, I asked if taxi will be available at 07:30, they said no problem. When we are now at conceige at 07:30, the conceige said he cannot help us as he is alone and ask us to go out to the main street to get our taxi. It is cold and windy out there (the main street is far from the lobby).

The location of Jinjiang Inn Urumqi Hongqi Road Branch is unbeatable, surrounding by shops, malls and restaurants. Easy to reach from Wulumuqinan Railway Station (Urumqi South Railway Station) by bus #8. Just 30-40 minutes from/to the airport by taxi. The room is quite big and super clean. The bed is definitely comfortable. Heater is reliable in winter. Staffs are professional and quite frindly. Some of them can speak English but limited. Don't worry, they will try their best to communicate with guests via translation app.

Clean and comfortable room and bedding. But beware little coffee sachet is not free like all hotels in the world. Reception charged us $2 even though cleaning lady said it was free. There were also tons of drinks and stuff on sale in the room so beware. Even a tissue box costs $8. Room had a weird 'cabbage/vegetable-like stench coming from the toilet and we had to have the window and toilet fan on to reduce the smell (which took a while to get use to every time we came into the room.) Staff were friendly and kind to help with questions, but none were able to speak english during our week's stay. Hotel is in a good location close to train station and central. Good security in hotel building and we did not feel unsafe once in Urumqi as there were security guards and police in public areas. Wifi worked well in room except it prompted us to log in with a password each time we needed to log on. Cleaning lady was awkward as she would come into room despite the DND sign switched on and saying no- just to replace bin and 'check' the room...A little annoying for guests who just want to stay in. Water not replaced each day which was included and we had to ask once for bottles in the 4 days we were staying, and then nothing again after.

It is a good hotel, well managed and kept than most of the other hotels managed locally. The surrounds of the hotel is clean, so are the rooms. The clients seems to be more cultured type as compared to some of the other type of hotels with loud mouth clients and spitting all over the place !!! The staff are friendly and speak English ! The room is well provided for. The location is good with many taxis and public transports around. Many shopping outlets and eateries with walking distance from the hotel. However, doubt it can be rated as a 5 stars standing. Check with SHERATON, MARRIOTS. SHANGARILA.....and understand rating standard !!!

The hotel was very good in a town which - compared to other big towns of China - is at the beginning of its development. However when we arrived at the reception nobody knew about our Agoda booking. When we called up Agoda's customer service, after a long telephone conversation, Agoda's guy told us that sorry, they have difficulties to reach this hotel. If so, why Agoda deducted the money from our account and sent us the waucher? We had to pay 2 times for the room and now we are trying to get back the money from Agoda. Otherwise the hotel and the service was very good.

This hotel presented excellent value for money. It is quite big and airy but most importantly had a calm ambience. Breakfast was included as a bonus and pretty good. The location was fine, as we wanted to be nearer the big trade houses and market. Taxis are readily available and cheap. The best thing about the hotel was staff performance though. China is not easy without Chinese language but the front house staff were very good with some exceptional members to help and support. For foreigners, this is a very, very good choice of a place to stay in Urumqi.

The hotel is about 1/2 hour by taxi from the airport and is centrally located. When we got there the reception staff did not have the best english but a waitress was brought from the restaurant who was able to help us out. She was fantastic and would be better suited behind reception to be honest. The room was very comfortable and the bed was the best I have ever slpet in. The hotel has recenly been rebranded as the Music hotel and there are lots of little touchs relating to this. All in all it was a very good stay and I would recommend it.

Everything is fine except that the hotel lacks professional management. Evidence 1: front desk cannot confirm Agoda booking at check in; on day 3 after several phone calls between me, the front desk, and Agoda, the hotel finally confirms the payment has been made; then another staff at front desk questions the payment again at check out the next day. Evidence 2: the dining room manager promised to deliver breakfast boxes to the concierge for my early morning check out the next day, but the concierge has no boxes nor any idea when I check out next morning. This hotel has very nice structure, but management is lagging behind. Better communication between departments is in need.

We arrived the hotel and there was obviously no knowledge how Agoda reservations worked and they kept on asking question in chinese and translated through some program on a iPad about payment and that we had to pay. On the last day, they came and apologized, and the payment had arrived. Few of the personell could any english at all. The room looks really posh on the pictures, but was a time travel back to the 70´s. The carpet was very dirty, probably not cleaned for a long time. found toenails and hair on the floor. No air-condition, smell of old cigarettes and at times the ventilation system pumped in cigarette smoke from other rooms. Even this hotel was smoke free, but the policemen guarding the hotel, sat and smoked in the lobby. And guest smoking in the elevator and hallways. The bathroom was built quite poor. Showering for three minutes and the whole floor was filled with water. But the bed was nice. The hotel is located in a street with a lot of traffic from 09.00 til 23.00. Personell was helpful and friendly. Due to lack of english understanding. Difficult to get a taxi. Not only by the hotel, but everywhere in Urumqi.

To say that English is spoken at the hotel is a gross overstatement. The staff I encountered had no or limited English which at times greatly impeded arrangements. Hotel transfers were advertised but owing to unclear instructions about which digits of the phone number to use in the Agoda booking sheet I was unable to arrange for an airport pickup. Return to airport was smooth and hassle-free. Staff took the initiative to check that the flight was on schedule before sending me to the airport.

This place is a 2 hour taxi ride from Urumqi so far away that you have to pay double because the cab driver cant get a fair back. the 2.5km from the city is a total lie. We were so angry they gave us an upgrade to club and free meals. It is literally in the middle of nowhere. They promised that they would change the description on Agoda but 3 months later still the same lies. Do not go there