Crown Regency Residences Cebu Hotel
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6.4
Good
/10
(200 reviews)See what guests said
See map
6.2
Good
Location rating score
Parking
FREE
  • Consulate of Canada720 m
  • Anthill Fabric Gallery910 m
  • Cebu Capitol1.16 km
  • Main Post Office1.22 km
  • Taoist Temple1.29 km
  • Phu-sian Temple1.31 km
  • Cebu Doctor's Hospital1.48 km
  • Beverly View Events Pavilion1.5 km
  • Rizal Memorial Library and Museum1.68 km
  • Consulate of China1.7 km
  • Free Wi-Fi

    Crown Regency Residences Cebu Hotel

    V. Rama Avenue, Guadalupe, Cebu City, Cebu, Philippines, - See map
    "I like the Crown Regency Residences hotel and it is a quiet place and the staff there is nice as well."
    irving - June 1, 2018
    Good service
    6.9 rating for service
    Good comfort
    6.5 room quality and comfort
    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    • Room service [24-hour]

    This property is in high demand!

    Booked 10 times | 9 travelers are looking at this property right now

    Property ranking|Compared to 4,092 Cebu properties
    See all rankings
    Room size
    93 sqm.
    Cheapest price score
    Room comfort score
    6.5/10
    Value for money score
    6.5/10
    Bigger than
    99
    %
    of Cebu properties
    Better than
    95
    %
    of Cebu properties
    Better than
    94
    %
    of Cebu properties
    Better than
    89
    %
    of Cebu properties
    Value for money6.5
    Location rating6.2
    Nearest airportMactan-Cebu International Airport (CEB)
    Distance to airport10.5 km

    Rooms available at Crown Regency Residences Cebu Hotel

    Junior Suite
    Junior Suite
    ...
    • Room size: 64 m²/689 ft²
    • Non-smoking
    • 1 queen bed
    Enter dates to see prices
    Penthouse
    Penthouse
    ...
    • Room size: 297 m²/3197 ft²
    • Non-smoking
    • 2 queen beds & 1 queen bed
    Enter dates to see prices
    Standard
    Standard
    ...
    • Room size: 32 m²/344 ft²
    • Non-smoking
    • 2 queen beds or 1 queen bed
    Enter dates to see prices
    Superior
    Superior
    ...
    • Room size: 36 m²/388 ft²
    • Non-smoking
    • 2 single beds or 1 queen be...
    Enter dates to see prices
    Deluxe Room
    Deluxe Room
    ...
    • Room size: 36 m²/388 ft²
    • Non-smoking
    • 2 queen beds
    Enter dates to see prices
    Junior Suite Standard
    Junior Suite Standard
    ...
      Enter dates to see prices
      Double Or Twin Deluxe Superior
      Double Or Twin Deluxe Superior
      ...
        Enter dates to see prices
        Superior Deluxe Room
        Superior Deluxe Room
        ...
        • Shower
        Enter dates to see prices
        Run of House
        Run of House
        ...
        • Shower
        Enter dates to see prices
        Presidential Suite
        Presidential Suite
        ...
        • Shower
        Enter dates to see prices
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        More about Crown Regency Residences Cebu Hotel

        More about Crown Regency Residences Cebu Hotel

        10.0
        Exceptional

        "I enjoyed every part of my stay."

        joseph

        |

        August 31, 2018

        An overview

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        What they offer

        7.6
        Very good
        Staff 

        "Very kind staff and approachable"

        Florence

        |

        May 5, 2018

        Read more reviews
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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Food and dining

        Nearby restaurants

        Filipino cuisine
        Filipino cuisine
        Muvanz Pocherohan and Seafood
        1.7 km Filipino, Seafood
        Simply J's Cafe & Restaurant
        2.1 km Filipino, Italian
        Asian cuisine
        Asian cuisine
        Stk Ta Bay
        280 m Asian, Filipino, Seafood
        Bucket Shrimps
        310 m Asian, Seafood
        Big Mao Chinese Bistro
        510 m Asian, Chinese
        International cuisine
        International cuisine
        Kul Kitchen
        1.3 km International
        Don Merto's
        1.4 km International
        Baseline Restaurant
        1.7 km International

        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Property's guest policies

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        Some helpful facts

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        Reviews of Crown Regency Residences Cebu Hotel from real guests

        Overall rating
        5.8
        Review score
        From 360 reviews
        Provided by verified guests of
        Agoda Reviews (200)Booking.com Reviews (107)
        Rating via Agoda6.4
        /
        10
        Cleanliness6.4
        Facilities5.9
        Location6.2
        Room comfort and quality6.5
        Service6.9
        Value for money6.5
        High score for Cebu
        Rating
        9+ Exceptional (14)
        8-9 Excellent (9)
        7-8 Very Good (24)
        6-7 Good (25)
        <6 Below Expectation (61)
        Time of the year
        Mar - May (30)
        Jun - Aug (30)
        Sep - Nov (20)
        Dec - Feb (53)
        All guests (200)
        All room types
        All languages

        Show reviews that mention 

        Showing 133 verified guest comments
        12345
        10.0
        Exceptional
        JucyGlynn
        Couple
        Deluxe Room
        Stayed 4 nights in January, 2019

        Very Relaxing”

        Being in a long flight coming to this place was a perfect not only that you feel welcome when you walked in and helped when needed they are so friendly and the welcoming smile ease up your day a lot . Thank you for making my vacation here in Cebu so enjoyable . See you all again on my next vacation here in Pinas.

        Reviewed May 30, 2019

        Dear JucyGlynn, Warm greetings from Crown Regency Residences Cebu Hotel! First of all, thank you for sharing your positive feedback on Crown Regency Residences Cebu Hotel. We are pleased to know that our resort and its facilities were to your liking providing you a comfortable stay. We are pleased that you enjoyed your encounters with our staff. We will be sure to relay your appreciation and recognize the outstanding service they provided to your family. We strive to create a memorable experience for all of our guests and we are delighted to know that we were able to provide your family an experience that you will treasure for a very long time. We hope to have you again and we look forward for another opportunity to serve you. Sincerely Yours, Jenesis Marketing Communications Team

        Responded June 03, 2019
        Crown Regency Residences Cebu Hotel
        2.8
        Nekka from Philippines
        Couple
        Standard
        Stayed 1 night in June, 2019

        Acceptable”

        Took us about 2 hours before we could check in. The receptionist told us that our booking was not yet completed because it lacks some documents (which I do not know what documents she is referring to because I am booking from online Agoda). Very frustrating, I asked her if she could follow up in Agoda yet all she did was use her phone and not doing anything about my concern. The room was not clean, the soap was used, there is a tube of hair gel not yet disposed and there are tissues on the floor, the beddings has stain on it. Can’t recommend this hotel.

        Reviewed June 17, 2019

        Dear Nekka, Warm greetings from Crown Regency Residences Cebu! Thanks for choosing to stay with us. We would like to thank you for bringing these matters to our attention. Allow me to express our deepest apology for the inconvenience this might have caused you during your stay. It is with your valued feedback that helps us improve on our services and facilities to meet your standards. Rest assured that we will take necessary actions as needed. We look forward to another opportunity to exceed your expectation. Sincerely Yours, Jenesis Marketing Communications Team

        Responded June 26, 2019
        Crown Regency Residences Cebu Hotel
        10.0
        Exceptional
        joseph from United States
        Solo traveler
        Standard
        Stayed 1 night in August, 2018

        Best Value in Cebu City”

        I enjoyed every part of my stay. The room (101) was very comfortable and the wifi was great. I enjoyed a message (soft) that the hotel front desk set up for me that was excellent. I took both my dinner and breakfast in the hotel's restaurant. The manager (Joseph) came over where I was sitting during breakfast just to check to see if everything was going ok with my stay. The employees were always smiling and once I heard the voice of an angel singing that was (Abby). My only regret is that I had to depart so soon. I will book there the next time I return to Cebu!

        Reviewed August 31, 2018

        Hello Joseph, Thank you for choosing to stay at Crown Regency Residences Cebu! We are pleased to know that our hotel and its facilities were to your liking providing you a comfortable stay. We are pleased that you enjoyed your encounters with our staff. We will be sure to relay your appreciation and recognize the outstanding service they provided to you. We strive to create a memorable experience for all of our guests and we are delighted to know that we were able to provide you an experience that you will treasure for a very long time. We hope to have you again and we look forward for another opportunity to serve you. Corinne Marketing Communications Associate

        Responded May 22, 2019
        Crown Regency Residences Cebu Hotel
        9.6
        Exceptional
        Deanne from Philippines
        Family with teens
        Superior
        Stayed 2 nights in July, 2018

        Except for the check-in, everything was perfect”

        The bed was really soft and everything was clean. The staff in the restaurant was really nice. The only thing I disliked was the check-in because the receptionist just gave us the keys and didn't give any directions to our room (turns out our room was in the annex building which you can access from the second floor and not the third). We also had to go back because the key to one of our rooms was missing. Everything after that was perfect though, so I would still recommend this place overall.

        Reviewed July 30, 2018

        Hello Deanne, Greetings from Crown Regency Residences Cebu! Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your feedback regarding your stay in our hotel. As for the check-in issue, we would like to apologize for any inconvenience this might have caused you. Rest assured that we will take necessary actions as needed. We hope to have you again and we look forward for another opportunity to serve you. Corinne Marketing Communications Team

        Responded May 22, 2019
        Crown Regency Residences Cebu Hotel
        7.6
        Very good
        donna from Philippines
        Solo traveler
        Standard
        Stayed 1 night in May, 2019

        Beautiful exterior, rooms need renovation”

        Place was beautiful, so was the pool and restaurant. Pool was clean and well maintained. Staff were generally friendly. The rooms need renovation though. Its obvious the hotel is quite old. It was also noisy at night. Walls must be paper thin. Not sure if it was the staff or guests.

        Reviewed May 05, 2019

        Hello Donna, Warm greetings from Crown Regency Residences Cebu! We are pleased to know that our hotel and facilities were to your liking and the warm hospitality of our staff, providing you a comfortable stay. As for the noise issue, we deeply apologize for any inconvenience this might have caused you. Rest assured that we will take necessary actions as needed. We look forward to welcoming you back to Crown Regency Residences Cebu in the near future. Corinne Marketing Communications Team

        Responded May 23, 2019
        Crown Regency Residences Cebu Hotel
        7.6
        Very good
        James from United States
        Couple
        Deluxe Room
        Stayed 2 nights in January, 2019

        Older building”

        Building is much older and not maintained very well All the employees are exceptional making it worth going to Swimming pool is very well maintained and clean but no place to get maybe 1 hour of sun for tanning There is NO buffet breakfast instead a simple menu order It seems the owners are not interested in the upkeep of this hotel and it sad as they have a lot of antique beauty here. There is a beautiful (falling apart) garden on the 3rd roof giving somewhat of a view. If not for the employees I probably would recommend somewhere else.

        Reviewed February 03, 2019

        Dear James, Warm greetings from Crown Regency Residences Cebu Hotel! We would like to thank you for bringing these matters to our attention. Allow me to express our deepest apology for the inconvenience this might have caused you during your stay. It is with your valued feedback that helps us improve on our services and facilities to meet your standards. Rest assured that we will take necessary actions as needed. We’re very glad that you enjoyed your encounters with our staff. We will be sure to relay your appreciation and recognize the outstanding service they provided to you.. We look forward to another opportunity to exceed your expectation. Sincerely Yours, Jenesis Marketing Communications Team

        Responded June 03, 2019
        Crown Regency Residences Cebu Hotel
        7.2
        Very good
        James from United States
        Couple
        Deluxe Room
        Stayed 9 nights in January, 2019

        Much older”

        Building is much older and not maintained very well All the employees are exceptional making it worth going to Swimming pool is very well maintained and clean but no place to get maybe 1 hour of sun for tanning There is NO buffet breakfast instead a simple menu order It seems the owners are not interested in the upkeep of this hotel and it sad as they have a lot of antique beauty here. There is a beautiful (falling apart) garden on the 3rd roof giving somewhat of a view. If not for the employees I probably would recommend somewhere else.

        Reviewed February 03, 2019

        Dear James, Greetings from Crown Regency Hotel & Towers! We are pleased that you enjoyed your encounters with our staff that ensured you of a perfect stay experience with us. We always strive to give our entire guest the best value for their stay and we are glad to have received your recommendation. Corinne Marketing Communications Team

        Responded May 22, 2019
        Crown Regency Residences Cebu Hotel
        5.2
        LETICIA from Philippines
        Business traveler
        Superior
        Stayed 1 night in February, 2019

        remote location, the facility smell old and dusty”

        i thought we were staying in Cebu near the crimson resort but we stayed in a very far and remote area, i used agoda facilities to look for a place to stay near the crimson resort because i have a business deal there but unfortunately they are fully booked for feb 24 so i opt for agoda facility and transferred to crimson the following day

        Reviewed February 28, 2019

        Dear Leticia, We have received your feedback regarding your recent stay experience with us. We would like to thank you for bringing these matters to our attention. We apologize for any inconvenience these might have caused you during your stay. Rest assured your valuable feedback will be imparted to the team in our discussions of our hotel’s enhancements. Corinne Marketing Communications Team

        Responded May 22, 2019
        Crown Regency Residences Cebu Hotel
        2.4
        Ormisa from Philippines
        Group
        Deluxe Room
        Stayed 2 nights in March, 2019

        manager is not approachable”

        very disgusting and disappoinment stay, instead of 2 nights we check-out on our second day

        Reviewed March 18, 2019

        Dear Ormisa, Your comment have been duly noted and are taken with high regard as this helps us to consistently improve on the quality of our service. In behalf of the team, allow me to express our sincerest apology for the inconvenience you have encountered during your stay. It is with deepest regrets that we fell short in providing you with an excellent experience. Rest assured all necessary actions have been taken to address these concerns. Corinne Marketing Communications Team

        Responded May 22, 2019
        Crown Regency Residences Cebu Hotel
        10.0
        Exceptional
        Anthea from Philippines
        Business traveler
        Standard
        Stayed 1 night in December, 2018

        Exceptional”

        Room was very spaceous

        Reviewed January 08, 2019

        Hello Anthea, Greetings from Crown Regency Residences Cebu! It is always a pleasure to have you here with us. We are overjoyed to know that you are satisfied with your stay and our hotel was above expectations. We look forward to welcome you back the soonest. Corinne Marketing Communications Team

        Responded May 22, 2019
        Crown Regency Residences Cebu Hotel
        5.2
        EGC from Philippines
        Family with teens
        Superior
        Stayed 3 nights in June, 2018

        Above average”

        Reported that the shower is broken that's why taking a bath is a struggle. We were hoping that we can be transferred to a room to feel comfortable but then we were taught on how to do an alternative to be able to use the shower.

        Reviewed June 19, 2018

        Dear EGC, We would like to thank you for bringing these matters to our attention. We apologize for any inconvenience these might have caused you during your stay. It is with your valued feedback that helps us improve on our services and facilities to meet your standards. Rest assured that we will take necessary actions as needed. Corinne Marketing Communications Team

        Responded May 22, 2019
        Crown Regency Residences Cebu Hotel
        4.4
        Neam from Singapore
        Couple
        Superior
        Stayed 4 nights in May, 2018

        Everything different from online”

        The room I got was 50% smaller than what was stated. I was given a room without the facilities promised in the site. When I asked, I found that the room type I booked for is fully booked but o was not told of this. I got a new room which is totally different from what I booked and had a smelly fridge, no kettle , water , slippers etc. Won't go there again, totally different rooms from online.

        Reviewed May 30, 2018

        Dear Neam, We have received your feedback regarding your stay experience with us. We would like to thank you for bringing these matters to our attention. We apologize for any inconvenience these might have caused you during your stay. Rest assured your valuable feedback will be imparted to the team in our discussions of our hotel’s enhancements. Corinne Marketing Communications Team

        Responded May 22, 2019
        Crown Regency Residences Cebu Hotel
        7.6
        Very good
        Eugene from United States
        Solo traveler
        Standard
        Stayed 1 night in March, 2018

        Huge rooms with huge bathroom but a bit old”

        Huge rooms very clean (used to be 4-5 star feeling) but looks somewhat old and some bathroom parts need to be replaced from discoloration. I did not see the pool. I thought I ordered free breakfast but my printout did not show it, so maybe confusing when ordering the room through agoda.

        Reviewed March 30, 2018

        Hello Eugene, Thank you for taking the time to share you thoughts of Crown Regency Residences Cebu. We are pleased to know that our spacious and clean room were to your liking, providing you a comfortable stay. As for the bathroom issue, we apologize for any inconvenience this might have caused you during your stay. Rest assured that we will take necessary actions as needed. We look forward to welcome you back the soonest. Corinne Marketing Communications Team

        Responded May 22, 2019
        Crown Regency Residences Cebu Hotel
        5.6
        Jimmie from United States
        Family with teens
        Superior Deluxe
        Stayed 4 nights in January, 2018

        Outdated and needs a renovation.”

        It was a comfortable stay although a little far from the city and it's outdated and needs a serious renovation. Make sure that you have a copy of your reservation or you they will not really let you check-in without it plus 2k deposit.

        Reviewed March 02, 2018

        Dear Jimmie, Thank you for taking the time and effort to share your thoughts of Crown Regency Residences Cebu. Allow me express our deepest apology for the inconvenience these might have caused you during your stay. It is with your valued feedback that helps us improve on our services and facilities to meet your standards. Rest assured that we will take necessary actions as needed. Corinne Marketing Communications Team

        Responded May 21, 2019
        Crown Regency Residences Cebu Hotel
        6.4
        Good
        Rene from Philippines
        Group
        Superior
        Stayed 6 nights in August, 2017

        Okay”

        Location is far from the airport and not so much in the sorrounding area. The room is always clean as they always clean it everyday. Their was one time I requested a towel and it took them forever to provide...i have to go down the lobby and ask for it. It seems like there's a party always and so it was very noisy. One time I had to call the receptionist because it was too noisy just outside our room past midnight.

        Reviewed August 25, 2017

        Good day, Rene Thank you for giving your personal review on Crown Regency Hotel & Towers. We are pleased that you found favor in the cleanliness of the room, we hope you had a good nights rest while staying with us. We apologize for any inconvenience or discomfort you may have experienced during your time with us. We hope to render you better services during your next visit to Cebu. Cooper Marketing Communications Team

        Responded June 22, 2019
        Crown Regency Residences Cebu Hotel
        4.0
        George from Australia
        Business traveler
        Standard
        Stayed 1 night in August, 2015

        false advertising ”

        the room is large.

        The advertise that their Standard a room has a safe, tea and coffee facility. And her dryer the room had none of the above also the photo for a standard room on website was admitted by the manager that it was a deluxe room. I requested I be transferred to a room with a safe was advised none of their rooms have a safe. Yet it states on the web site. The location is also very poor on a road that constantly has a traffic jam. strongly recommend you stay elsewhere as there are plenty of good hotels in Cebu. Also service in the restaurant did not exist trying to get a coffee after a meal was like trying to get Blood out of a stone.

        Reviewed August 29, 2015
        6.0
        James from Australia
        Couple
        Standard
        Stayed 2 nights in February, 2015

        A long way from CEBU City”

        Big Rooms, Hot Water, Clean Beds

        OK. It was our fault, we should have checked, but this is a long way from the city centre. This is not local to anything really. Nice big hotel Most of the staff were excellent and helpful. Restaurant manager was really nice, staff not so much. girls behind the desk were excellent. Thanks! Older, somewhat run down hotel. Big rooms and really clean inside. Good Bathrooms and heaps of hot water. No fridge in our room. Great little restaurant out from on the main street and heaps of traffic in the area. Nice place but way too far from anything really

        Reviewed February 25, 2015
        4.7
        John from United Kingdom
        Solo traveler
        Standard
        Stayed 4 nights in January, 2015

        Sinulog weekend”

        The shower and the air conditioning

        Smelly cupboard under the TV, Loud music played in the morning - showing no regard for guests who did not wish to be disturbed. Disappointed by the inclusive breakfast - the service was poor - incorrect orders delivered - dirty crockery/ cutlery not cleared away promptly

        Reviewed January 24, 2015
        2.7
        peter from Canada
        Business traveler
        Standard
        Stayed 3 nights in January, 2014

        should be demolished”

        nothing

        very poor location . old rooms dirty . bathrooms infested broken down .very noisy .no hot water . no elevator it is the worst design i seen and the room decor is none existent a lot of useles furniture i was misled about the hotel there is crown regency hotel and crown regency residences i thought i booking at the crown regency hotek i even taxi to that hotel only to find out i was booked in a similar name hotel in the outskirts of town i stay there 3 nights and then i booked for 4 more days with another agency by mistake again i ony stayed there 2 nights .the second night there was construction work after midnight noisy power tools at 12.15 am .again at 2 am i was weaken up from a machine they use to disinfect rooms and sounded like a small plane braking while landing i checked out and there was no question asks why i am checking out when i had paid for two more nights . by rights i should get a refund i never got any rest the night before and i was so stressed out i would errupted at them if they ask me why i checking out i think you should delist this hotel from your listings there would be a lot of dissapointed people visiting there

        Reviewed January 29, 2014
        7.3
        Very good
        Joseph from United Kingdom
        Solo traveler
        Standard
        Stayed 3 nights in December, 2013

        Basic room -clean but poor lighting in bedroom”

        Excellent friendly staff, good breakfast and nice reception area with good lift

        It was very good but I couldn't see anything include reading in the bedroom because of very poor lighting...only 2 ceiling cfc 7 watts lights recessed at that!!!! Did not even have bedside lights or bedside switching. Dimlights leave a dim impression. If I stay again - I would on account of the price - I would take a couple of bright light bulbs to temporarily change... so I could at least read a newspaper in the bedroom!

        Reviewed January 09, 2014
        12345
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