This property is in high demand!
Booked 64 times
Free airport transfer
Free Wi-Fi in all rooms!
Booked 64 times
|Value for money||7.0|
|Distance to city center||8 km|
|Nearest airport||Mactan-Cebu International Airport (CEB)|
|Distance to airport||2.3 km|
"Hotel has good location and the staff were great."
August 9, 2018
"Staff were good and breakfast buffet was good."
August 13, 2018
"The staff were all smiling and accommodating."
January 7, 2019
"Excellent service, good value for money, good food."
May 29, 2017
Majestically rising on a sprawling 1.5 hectare landscape is the Crown Regency Suites And Residences - Mactan. This world-class hotel offers the comfort of home with all the services and facilities of an international hotel. Crown Regency Suites And Residences - Mactan is comfortably close to the Mactan Export Processing Zone II and is only minutes away from one of the world's best beaches and the Mactan International Airport. The well-appointed suites allow you to bask in total comfort and relaxation. In-room broadband Internet access and a full-service business center allow guests to conduct business affairs combining basic functionality with elegant design, and all the little amenities ensure your stay will be a truly memorable one. Superior facilities and amenities ensure your special events and gatherings are made even more memorable. The traveling gourmand will appreciate the variety of food offerings while the health buff will enjoy the hotel's state-of-the-art fitness facilities. Businessmen will find unparalleled convenience at the 4-star business center and functional meeting rooms. Whatever you fancy, Crown Regency Suites And Residences - Mactan has you covered.
"Crown Regency Mactan is a reasonable good hotel."
December 17, 2018
Children and extra beds
All children are welcome.
|Guest's age||Extra bed|
Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 3-11 year(s)
Stay for free if using existing bedding.
Extra beds may be requested directly from the property; additional charges may apply
Guests 12 years and older are considered as adults
Extra beds may be requested directly from the property; additional charges may apply
Extra beds are dependent on the room you choose. Please ask the property for more details.
Crown Regency Suites And Residences - Mactan
Show reviews that mention
Nice Hotel with Good location”
If you are traveling to Cebu or just have a stop-over, this hotel is very recommendable as it is just near the airport. The room is spacious but the facilities inside is a little bit old. My door had a problem one time and it took me almost an hour to get in as it malfunctioned. Luckily, the staff were very helpful. Overall, I enjoyed my stay there. This could be the cheapest hotel which is very near the airport as others are a bit far.
Dear Ann, Greetings from Crown Regency Hotels & Resorts! We wish to thank you for taking the time to let us know about your recent experience with us. Thank you for sharing your positive review of Crown Regency Suites & Residences. We appreciate your gracious commendation of our hotel, thank you for highlighting the hotel’s notable aspects such as our ideal location, and our amiable staff. We do apologize about the troubles you had with the door in your room. We will do what we can to address malfunctions similar to this for the delight of our customers. We hope to have you with us again during your next visit! Jotham Marketing Communications Team
The breakfast it’s not rich ...,for the price pay
Good day, Giorgos, Greetings from Crown Regency Hotels & Resorts! We would like to thank you for taking the time to compose your personal review on Crown Regency Suites & Residences. We were more than thrilled to have you with us over the course of your seven-night stay with us. We hope that you had a pleasing stay experience, all things considered. We will be in close talks with our kitchen crew, so that they may look deeper into our breakfast offerings and apply the necessary changes. We are hoping that you can join us again sometime in the future. -Cooper Marketing Communications Team
I booked for our company's foreign business partner but he complained that the room provided to them were infested. The staff sprayed an insect killer but it did not work. Too bad for our guest, he did not sleep at all. :(((
Good day, Joana, Greetings from Crown Regency Hotels & Resorts! We wish to thank you for taking the time to compose your personal review on Crown Regency Suites & Residences. We would like to thank you for choosing to book your business partner in Crown Regency. We apologize for the discomfort your partner may have experienced during his two nights stay with us. Rest assured that we will take the necessary steps to address the core of the situation. We ensure you a more welcoming hotel experience during your partner's next visit to Cebu. -Cooper Marketing Communications Team
Earlier reviews were right. Don't bother. It's a 1 star hotel at most. ”
In its heyday, crown was magnificent. Now, it's a run-down, poorly lit, dingy hotel with occasional unprofessional staff. Front desk, Melanie (I've seen your name mentioned in a review somewhere), when attending to a guest, look them in the eye, don't be busy with other things. And don't ask your colleague to take over without informing the guest. Rude. You shouldn't be in the hospitality industry if you don't know the basics. Appreciate you speaking English tho. It should be a must especially in your field. But rudeness, lack of basic courtesy and manners - it's a no. You bring down the rest of your coworkers. Cockroaches - well, there are a lot of them. Tub isn't well scrubbed, shelves are dusty. But ohoho, best part... A bucket of ice which is normally complimentary (first bucket) is P50 there! Really? Is this a mactan crown only policy? Management, you have a lot of work cut out for you. Start with manpower. Invest in good staff. They can make or break your hotel. Location is actually 5 stars but I wouldn't want to give them that either. Definitely not coming back and will be actively campaigning for people not to choose this hotel. Read the other reviews for nightmare stories.
Good day, Christine, We have received and have duly taken note of your personal review on Crown Regency Suites & Residences. We are disappointed with the services we have rendered to you during your overnight stay with us. On behalf of our front desk staff, Melanie, we apologize for her neglective attitude towards your needs and interests. As a customer-driven organization, we want nothing but the best for Crown Regency's hotel guests and customers. Crown Regency's management has already laid down concrete plans to renovate its hotel properties. The said renovations have already begun with Crown Regency Hotel Makati and other Crown Regency hotel branches will also be receiving the same treatment in the near future. We hope that we can alter your opinions once these plans have been realized. -Cooper Marketing Communications Team
Been Staying here for many years.”
The building is starting to show it's age but still quite nice compared to many US hotels I have stayed in.....free breakfast is a buffet and the food is very good......Airport Transfer for free......nice pool...….Staff is professional.
Dear Lloyd, Warm Greetings from Crown Regency Suites and Residences - Mactan! We are overjoyed to know that you are satisfied with your stay and that our resort were above expectations. We appreciate your gracious commendation of our resort’s notable aspects such as our breakfast buffet, shuttle bus, pool and amiable staff. It is feedback like yours that drives us every day to do our utmost to serve our valued guests. We are looking forward to welcome you again at Crown Regency. Sincerely yours, Jenesis Marketing Communications Team
I have stayed in this hotel perhaps 100 nights over the past 5 years. The units are consistently clean with a nice selection of amenities, and the restaurant is very good. The only complaint I ever have, and it was true this time, is that the hot water in the room is sometimes limited. After 30 seconds in the shower, the hot water begins to fade away and in a couple of minutes, it is simply a cold shower. Other than that, no complaints.
Good morning Greetings from Crown Regency Hotels & Resorts! Thank you for taking the time and effort to give your personal review on Crown Regency Suites & Residences. We are extremely glad that such a loyal guest like you has given feedback on your stay with us. We do apologize for the inconvenience and discomfort you may have experienced with the flawed shower. We will address this issue as soon as we can to provide guests with a more pleasing hotel experience. We look forward to having you, William! Jotham Marketing Communications Team
Place is clean and is close to the airport. They also have transportation to and from the airport.
Good day, Emmanuel, Greetings from Crown Regency Hotels & Resorts! We are extremely glad that you had a great stay with us, we hope that you enjoyed Crown Regency's accommodation just as much as we enjoyed your company. As a customer-oriented organization, we aspire to offer nothing but the best services to our guests, we are glad that you were able to experience just that in the form of free airport transportation. We bid you a safe flight and are hoping to welcome you back with us during your next visit Cebu. -Cooper Marketing Communications Team
Location is good - everything else terrible ”
We stayed here for one day and found everything about the hotel really old and run down. The front staff were not helpful, the restaurant food was terrible (they couldn't do a basic Caesar salad and grilled cheese sandwich) the room was old and dirty (the fridge was at least 50 years old)... very run down place. Only saving grace is you can get Mactan airport in about 15 minutes.
Dear Sangita, We have received your feedback regarding your recent stay experience with us. We would like to thank you for bringing these matters to our attention. We apologize for any inconvenience these might have caused you during your stay. Rest assured your valuable feedback will be imparted to the team in our discussions of our hotel’s enhancements. Moreover, we take the time to listen to your constructive comments, so we can continually improve our services, so please don't hesitate to share it with us. The improvement of our services and facilities to meet our guests' needs and satisfaction is an ongoing undertaking and we would be grateful if you could give us the opportunity to serve again you in the immediate future. Sincerely Yours, Jenesis Marketing Communications Team
IT WAS A GOOD STAY”
We expected a lot considering it was a pricey room. It wasn't soundproof. Uncomfortable - because they put us in one of two connecting rooms And other than that, it was great. Clean room and bathroom. Clean and comfy bed.
I stay at the Crown Regency every time I come to Cebu. The staff is all pleasant, the food is very good, the room is large, filled with amenities, and clean. The only complaint I would have is that the internet is intermittent in the room.
Business Travel with Leisure”
We are booked last August 15-17, Great Value for Money! Staffs were very accomodating, free shuttle from the airport and going to to airport also. Great hotel to stay specially with kids. Big swimming pool, fast wi-fi, fast housekeeping service. Sure to come back with kids nman.
Worth the stay; Will be coming back with my family”
We are having an event at this hotel, and I booked my own room apart from the group. I was able to visit the villas because my companions were booked there. Villas are good for big groups, as it is actually a 3-bedroom house with dining and living rooms. The staff were accommodating. I like the pool; though the slide seem bumpy at the bottom. There should be an access from the lobby to the villas/pool, aside from the one where you have to pass on the 2nd floor, or you have to go out of the hotel and pass thru the main gate of the villas. Overall, I'm gonna book here again with my family.
Lovely friendly Hotel”
Stayed on 2 occasions (4 nights) and extremely impressed with the lovely rooms, cleanliness of the Hotel and wonderful friendly and efficient staff. No complaints about anything. Excellent shuttle service to the Airport and free internet. Outside appearance does not indicate how good this Hotel is. Highly recommend to Mactan visitors.
Great Price for a Suite Room”
The Hotel is on a good location for mactan Cebu. Place was neat except for the shower. The showerhead was already old and not functioning properly. The televisions are old and small. But to sum up, the place is very nice.
A hotel with cooking facillities in room was good”
The staff were fantastic, received free drink cards on check in, beds were good , air con was good, you do get some traffic noise if you stay in the higher floor levels. The pool area is well laid out and is a good place to chill out.
Free Airport shuttle service”
This is our second time in this hotel. the staffs are very fine. Free Airport shuttle service like me most since were carrying two bikes. Kitchen utensil with minimal rate,kiddie and lap swimming pool are good. but during early morning time,we heard screaming pigs . in general, my family enjoy our stay.
Nice hotel with great service”
The hotel staff were very helpful. The hotel room was quite large and included a kitchenette. The Fifties bar in the hotel has great food and drink selections, and a large patio. There is a 24hr convenience store next to the entrance to the hotel. The breakfast buffet has a wide variety, including fruits and an omelet station.
Great Location, big rooms”
overall it was lovely - we booked a 3 bedroom suite that has nice amenities the size of the suite does not make you feel cramped, enough room for 6 adults and 2 children.very reasonable price for a 3 bedroom suite, though furnitures are a bit dated - the room amenities makes up for it. great value
Nice hotel! Very accommodating staff”
we booked our hotel on the day itself because we had problems at our previous hotel. we managed to get a booking but upon check in they said there were no vacancy so they transferred us to crown regency towers which was in cebu. we were all participants to the ironman event and going back to cebu was too far for us. anyhow, we know that all hotels in mactan were full so we decided to push thru with our booking. when we got to the hotel , they gave us the executive suite plus two extra beds as we requested and a fruit platter. we appreciated the extra effort plus we had a good rest at the hotel. they were all kind to us so thank you for that!