Four Points by Sheraton Shenzhen
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Superior Room, Guest room, 1 Queen - Bed Four Points by Sheraton Shenzhen
Lobby Four Points by Sheraton Shenzhen
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7.8
Very good
3.8% this month
/10
(276 reviews)See what guests said
See map
7.5
Very good
Location rating score
Very good location - 2.63 kilometers from city center
Parking
FREE
  • XiangGang GuoJi FengQing Jie590 m
  • Yitian Metro Station630 m
  • Advocate general merchandise Mall(jintian road)770 m
  • Lokmachau Control Point900 m
  • Shenzhen Maternity & Child Healthcare Hospital980 m
  • Oriental Palm Spring International Spa Club1.03 km
  • SLF International Spa Club1.04 km
  • Huanggangcun Metro Station1.04 km
  • Shixia Metro Station1.1 km
  • Futian Checkpoint Metro Station1.26 km
  • Free Wi-Fi

    Four Points by Sheraton Shenzhen

    5 Guihua Road, Futian District, Futian District, Shenzhen, China, 518038 - See map
    "Facilities were very good, with an excellent gym and nice rooftop pool (6/F)."
    Adam - April 18, 2017
    Exceptional reputation
    Recommended by 89% of guests
    Excellent cleanliness
    8.1 rating for cleanliness
    • 630 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Free Wi-Fi in all rooms!

    • Hot tub

    This property is in high demand!

    Booked 15 times

    Property ranking|Compared to 4,540 Shenzhen properties
    See all rankings
    Service score
    8.1/10
    Room comfort score
    7.9/10
    Room size
    58 sqm.
    Value for money score
    7.8/10
    Better than
    98
    %
    of Shenzhen properties
    Better than
    98
    %
    of Shenzhen properties
    Bigger than
    98
    %
    of Shenzhen properties
    Better than
    97
    %
    of Shenzhen properties
    Value for money7.8
    Distance to city center4 Km
    Location rating7.5
    Nearest airportHong Kong International Airport (HKG) - Hong Kong
    Distance to airport25.3 km

    Rooms available at Four Points by Sheraton Shenzhen

    7.9
    Very good
    Room comfort & quality
    Four Points Suite, Executive level, 1 Bedroom Suite, 1 King
    Four Points Suite, Executive level, 1 Bedroom Suite, 1 King
    ...
    • Room size: 184 m²/1981 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe Suite, Executive lounge access, 1 Bedroom Suite
    Deluxe Suite, Executive lounge access, 1 Bedroom Suite
    ...
    • Room size: 70 m²/753 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Superior Suite, Executive lounge access, Junior Suite
    Superior Suite, Executive lounge access, Junior Suite
    ...
    • Room size: 60 m²/646 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe Room, Guest room, 1 King
    Deluxe Room, Guest room, 1 King
    ...
    • Room size: 37 m²/398 ft²
    • Nature view
    • 1 queen bed
    Enter dates to see prices
    Superior Room, Guest room, 1 King
    Superior Room, Guest room, 1 King
    ...
    • Room size: 30 m²/323 ft²
    • Country/region view
    • 1 king bed
    Enter dates to see prices
    Executive Suite, Executive level, 1 Bedroom Suite, 1 King
    Executive Suite, Executive level, 1 Bedroom Suite, 1 King
    ...
    • Room size: 80 m²/861 ft²
    • Nature view
    • 1 king bed
    Enter dates to see prices
    Executive Room, Executive level, Guest room, 1 King
    Executive Room, Executive level, Guest room, 1 King
    ...
    • Room size: 48 m²/517 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Superior Room, Guest room, 1 Queen
    Superior Room, Guest room, 1 Queen
    ...
    • Room size: 30 m²/323 ft²
    • Mountain view
    • 1 queen bed
    Enter dates to see prices
    Superior Room, Guest room, 2 Double
    Superior Room, Guest room, 2 Double
    ...
    • Room size: 30 m²/323 ft²
    • Street view
    • 2 single beds
    Enter dates to see prices
    Deluxe Room, Guest room, 2 Double
    Deluxe Room, Guest room, 2 Double
    ...
    • Room size: 37 m²/398 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
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    More about Four Points by Sheraton Shenzhen

    More about Four Points by Sheraton Shenzhen

    10.0
    Exceptional

    "The food in hotel was good quality."

    Frederick

    |

    February 1, 2018

    An overview

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    What they offer

    10.0
    Exceptional
    Cleanliness

    "The room was large and clean."

    Frederick

    |

    February 1, 2018

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Breakfast options

    American
    Asian
    Continental

    Restaurants on site

    The Grill& Bar
    Cuisine:Seafood, Steakhouse
    Menu:Buffet
    知味特色餐廳 Taste Signature Restaurant
    Cuisine:Asian, International
    Menu:Buffet, A-la-carte
    Taste Deli
    No additional information available
    聚味軒 China Spice
    Cuisine:Chinese, Cantonese
    Menu:A-la-carte

    Nearby restaurants

    Chinese cuisine
    Chinese cuisine
    Xi Feng Lao BeiFang CanGuan (Yi Tian)
    290 m Chinese
    Yue JiangChun
    430 m Chinese
    China Spice at the Four Points by Sheraton
    550 m Chinese, Thai
    Fast food
    Fast food
    Yi Ju Xuan Western Restaurant
    1.2 km Fast food, Seafood
    Saizeriya (XinZhou SanJie)
    1.6 km Fast food
    McDonald's (JingTian)
    2.0 km Fast food
    Cafe
    Cafe
    Starbucks (DongFang YaYuan)
    1.1 km Cafe
    Email Coffee
    1.3 km Cafe
    ManXiaLai Cafe
    1.8 km Cafe

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

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    Reviews of Four Points by Sheraton Shenzhen from real guests

    Overall rating
    7.9
    Very good
    From 1509 reviews
    Provided by verified guests of
    Agoda Reviews (276)Booking.com Reviews (688)
    Rating via Agoda7.8
    /
    10
    Very good
    3.8% this month
    Cleanliness8.1
    Facilities8.1
    Location7.5
    Room comfort and quality7.9
    Service8.1
    Value for money7.8
    High score for Shenzhen
    Rating
    9+ Exceptional (32)
    8-9 Excellent (32)
    7-8 Very Good (51)
    6-7 Good (25)
    <6 Below Expectation (28)
    Time of the year
    Mar - May (38)
    Jun - Aug (39)
    Sep - Nov (39)
    Dec - Feb (52)
    All guests (276)
    All room types
    All languages

    Show reviews that mention 

    Showing 168 verified guest comments
    12345
    10.0
    Exceptional
    Frederick from United States
    Business traveler
    Stayed 1 night in January, 2018

    A good quality hotel in Shenzhen”

    True to its Sheraton name, this hotel has full services. The hotel staff was helpful and courteous. The food in hotel was good quality. The room was large and clean. The internet worked well. I do think the hotel staff could be better acquainted with transportation options to cross the border from Shenzhen back to Hong Kong which most business travelers do. They seemed totally unaware of what transportation hubs or options were available to do this. I will stay here again, but only now after experiencing who to get here and return, a real adventure for someone not speaking Chinese.

    Reviewed February 01, 2018
    8.0
    Excellent
    Kit from Hong Kong
    Couple
    Stayed 1 night in July, 2013

    Convenient and Big Room”

    Big room, convenient and nice staff

    The room is in good condition and big, we like it very much. Staff is nice and try hard to help me to find out my membership to Four Point. The hotel itself is very close to the boarder, so it is very convenient for Hong Kong travellers.

    Reviewed July 23, 2013
    9.2
    Exceptional
    Ying from Singapore
    Group
    Deluxe Room, Guest room, 2 Double
    Stayed 2 nights in March, 2019

    Good”

    Large and clean rooms, but location wasn't optimal.

    Reviewed April 19, 2019
    9.6
    Exceptional
    Jungaidah from Singapore
    Group
    Deluxe Room, Guest room, 2 Double
    Stayed 2 nights in February, 2019

    Exceptional”

    staying at the hotel is a pleasant experience. Staff are very helpful even thought they don't converse well in English . but still acceptable . Love the ambience but kinda far from the city.

    Reviewed February 28, 2019
    8.4
    Excellent
    Koh from Singapore
    Business traveler
    Stayed 1 night in March, 2016

    A mess during check in hotel through Agoda”

    I arrived at the hotel to check in and apparently brings along the booking confirmation letter from Agoda. To me surprised, I was told that I need to pay again because the booking process went through Agoda to Booking.com to the hotel. Something in between these three parties is a mess. A kind hotel Wincy was very helpful trird to called Bòoking.com whom apparently have no idea what is going on, expecting me to fix with Agoda. It is messy and crazy. I am not even sure if I will be charged twice, once by Agoda (theu credit card) and another by the hotel which I have paid. Total mayhem !!

    Reviewed March 13, 2016
    6.7
    Good
    Su from Malaysia
    Solo traveler
    Stayed 2 nights in October, 2015

    Good service, old rooms, clean though”

    inconsistent hot water for shower, good service, maze walkway

    Comfortable rooms. can have Hot and cold shower at the same time since the temperature is not consistent. luckily weather was warm.. can't imagine during cold days Friendly staff Great Chinese restaurant unopened drinking water all with different level

    Reviewed October 30, 2015
    9.0
    Exceptional
    Marie from France
    Couple
    Stayed 1 night in April, 2015

    easy escape from Hong kong”

    the grill restaurant and the spa/massage

    Very close to the hk border but the day we went, the traffic was terrible. The hotel is very good, nice welcome and got upgraded to a bigger room for a small amount incl a huge breakfast. We stayed in the west wing. Rooms are big and very comfortable. The only downside is when you book the basic room, the wifi is not included which is not normal in 2015 in such hotels. The concierge (a training staff) was very helpful and smily. The english level was ok. There is a spa, we wanted to at 10am but the staff (who cannot communicate in english) told us it was not possible until 1 pm as they did not have any staff. We decided to wait and it was worse it. We had a 2 hours full massage (body and facial) which were excellent and so relaxing! The swimming pool is also great. However, if you plan to walk around the hotel, there is nothing.

    Reviewed April 29, 2015
    8.3
    Excellent
    Chenru from China
    Business traveler
    Stayed 2 nights in July, 2014

    Only Acceptable in Starwood Standard”

    Great dining; acceptable in general

    Didn't stay long here. The most impressive thing is the food served in the restaurant - authentic Chinese / Cantonese cuisine. Nothing else was remarkable compared to the other Starwood hotel I have been.

    Reviewed August 15, 2014
    8.0
    Excellent
    Jian from Malaysia
    Solo traveler
    Stayed 1 night in January, 2013

    Great location from Chinese immigration control”

    For travellers to Hong Kong for visa runs

    This hotel is a great place to stay for traveller/expats requiring to do visa runs during the weekend. It is extremely close to the Futian Chinese Immigration Control with a free shuttle bus service that takes roughly 10 mins to get to. Hotel is clean, staff are friendly. Always greet you with a smile that's what makes it a difference to exhausted travellers.

    Reviewed January 22, 2013
    8.3
    Excellent
    ChiChoy from Hong Kong
    Business traveler
    Stayed 1 night in December, 2012

    Nice and Comfortable Hotel”

    Very soft and comfortable feeling

    I had stayed 1-night in the hotel, it gave me a very quiet and comfortable feel. Once I went inside the room, everythings just well organize and clean and tidy... space enough inside the room - just one word "Relax"

    Reviewed January 01, 2013
    10.0
    Exceptional
    Peter from Australia
    Solo traveler
    Stayed 4 nights in December, 2012

    “Excellent value for money"”

    Great rooms - excellent food options - welcoming staff at all levels

    Booked four nights from 21/12, checking out 25/12. Used the hotel as a base for exploring Shenzhen and catching up with friends. Also went to Macau for a one night break however stayed booked in here while I was away. This was my first stay at a Sheraton anywhere in the world. Four Points by Sheraton Shenzhen is an excellent hotel. Great value for money, room quality in West Tower exceptional, all staff, from bellboys, door openers, room service, restaurant staff, housekeeping and reception gave friendly and helpful assistance. The rooms are comfortable and have nice amentities, if you organise or book a room with free internet and breakfast included there are no other costs other incidentals. The hotel was decorated for Christmas - the decorations were intricate and interesting - all staff were in the spirit at all times. Conceirge staff were helpful with maps and hints to get around. English is well spoken by staff, no trouble in communicating at all levels. The breakfast selection was wide and varied - hot meals were hot. If you are travelling from Hong Kong International Airport, catch the Trans-Island hotel link min-bus, their stand is outside arrival hall One - the cost is good value, is door to door to the hotel through the Huanggang Port border crossing (just a few minutes away) - total time around one hour. Use this service both ways. If you are offerred a mini-bus transfer via Shenzhen Bay crossing, the journey takes two hours. The Trans-Island hotel link is direct to HKIA. Don't forget to obtain a multi-entry China visa if you intend to enter Hong Kong or Macau a number of times during your stay. I was in and out of China three times during my stay. I recommend this hotel.

    Reviewed December 28, 2012
    8.4
    Excellent
    HO from Hong Kong
    Couple
    Stayed 1 night in October, 2017

    good Room and reason price”

    the room was clean and nice but it was too far away from main building. I have to walk through hallway then take elevator again to my room. close to border and city.

    Reviewed October 26, 2017
    8.8
    Excellent
    Adam from United Kingdom
    Couple
    Stayed 1 night in April, 2017

    Excellent gym and swimming pool facilties”

    Room was clean and a good enough size for the price you pay. Facilities were very good, with an excellent gym and nice rooftop pool (6/F). Staff were very friendly and eager to help.

    Reviewed April 18, 2017
    8.8
    Excellent
    David from Hong Kong
    Solo traveler
    Stayed 1 night in July, 2016

    Good Hotel by Hong Kong”

    Convenient if traveling to or from Hong Kong. There is Hong Kong street behind the hotel for food options. Otherwise you must travel by taxi for other options.

    Reviewed November 15, 2016
    9.3
    Exceptional
    David from Hong Kong
    Business traveler
    Stayed 1 night in October, 2015

    Close to HK border, Clean, and Nice Decor”

    Location, Clean, Decor
    Reviewed January 01, 2016
    8.7
    Excellent
    ANGELA from Singapore
    Business traveler
    Stayed 1 night in January, 2015

    Good location”

    Good location. Clean and big room.

    Clean and big room. Good location. Staff r friendly and give good advice.

    Reviewed February 16, 2015
    8.7
    Excellent
    Penghui from Singapore
    Business traveler
    Stayed 1 night in January, 2015

    Near business park”

    Near business park
    Reviewed February 01, 2015
    8.0
    Excellent
    YAN from Malaysia
    Business traveler
    Stayed 1 night in November, 2014

    Good clean nice”

    Good clean nice
    Reviewed November 30, 2014
    8.7
    Excellent
    Koi from Malaysia
    Business traveler
    Stayed 1 night in October, 2014

    everything ok”

    Staff friendly, helpful & location very conveinece for me

    i was made a booking 2 hrs before check in, hotel computer system not yet received my booking, at last, front manager helpful and upgrade room for me.

    Reviewed October 21, 2014
    10.0
    Exceptional
    Cheuk from United States
    Business traveler
    Superior Suite, Executive lounge access, Junior Suite
    Stayed 1 night in May, 2014

    Nice hotel with great price”

    view, staff, space
    Reviewed September 15, 2014
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    Four Points by Sheraton Shenzhen
    |Very good 7.8
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    • Very good location
    • COCO Park
    • Yitian Metro Station is within 0.63 km