Fragrance Hotel - Ruby
Superior Double Twin - Guestroom Fragrance Hotel - Ruby
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7.0
Very good
21.5% this month
/10
(7916 reviews)See what guests said
See map
7.1
Very good
Location rating score
Very good location - 1.56 kilometers from city center
Parking
FREE
  • Pu Ji Si Buddhist Research Centre390 m
  • Hideout410 m
  • Geylang Serai450 m
  • Aljunied MRT Station510 m
  • Sri Krishna Mandir550 m
  • Mountbatten MRT Station670 m
  • Dakota MRT Station890 m
  • Jetaime Perfumery and Perfume Workshop Singapore970 m
  • Kallang MRT Station1.1 km
  • Sri Shivan Temple1.1 km
  • Free Wi-Fi

    Fragrance Hotel - Ruby

    10 Lorong 20, Geylang, Singapore, Singapore, 398730 - See map
    "Helpful staffs ( receptionist and cleaning service ) room is clean and bed is so comfortable , near the bus stop , halal restaurant."
    Sapta R. - January 4, 2019
    Exceptional reputation
    Recommended by 88% of guests
    Very good cleanliness
    7.3 rating for cleanliness
    • 520 meters to public transportation

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    • Smoking area

    This property is in high demand!

    Booked 43 times

    Property ranking|Compared to 1,331 Singapore properties
    See all rankings
    Room comfort score
    7.0/10
    Value for money score
    7.7/10
    Cleanliness score
    7.3/10
    Room size
    10 sqm.
    Better than
    82
    %
    of Singapore properties
    Better than
    81
    %
    of Singapore properties
    Better than
    75
    %
    of Singapore properties
    Bigger than
    73
    %
    of Singapore properties
    Value for money7.7
    Distance to city center3.7 km
    Location rating7.1
    Nearest airportSingapore Changi Airport (SIN) - Singapore
    Distance to airport12.9 km

    Rooms available at Fragrance Hotel - Ruby

    Deluxe Family
    Deluxe Family
    ...
    • Room size: 15 m²/161 ft²
    • Street view
    • 1 single bed and 1 double b...
    Enter dates to see prices
    Superior Double Twin
    Superior Double Twin
    ...
    • Room size: 11 m²/118 ft²
    • Street view
    • 1 double bed
    Enter dates to see prices
    Deluxe Double Twin
    Deluxe Double Twin
    ...
    • Room size: 12 m²/129 ft²
    • Street view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Executive Double or Twin
    Executive Double or Twin
    ...
    • Room size: 13 m²/140 ft²
    • Street view
    Enter dates to see prices
    Superior Triple Room
    Superior Triple Room
    ...
    • Room size: 11 m²/118 ft²
    • Shower
    • 1 single bed and 1 double b...
    Enter dates to see prices
    Deluxe Room
    Deluxe Room
    ...
    • Room size: 12 m²/129 ft²
    Enter dates to see prices
    Room Selected at Check In
    Room Selected at Check In
    ...
    • Room size: 12 m²/129 ft²
    Enter dates to see prices
    Run of House
    Run of House
    ...
    • Shower
    Enter dates to see prices
    Executive Room
    Executive Room
    ...
    • Shower
    Enter dates to see prices
    Superior Triple
    Superior Triple
    ...
      Enter dates to see prices

      What people love about Fragrance Hotel - Ruby

      • 5.2
        Review score

        "Large seafood restaurant with outdoor seating nearby."

        MICHAEL G.

        |

        June 28, 2018

      • 9.6
        Exceptional

        "Will definitely stay here again in the future."

        Sheida

        |

        October 28, 2018

      • 9.6
        Exceptional
        Staff 

        "Excellent staff, room, hot water and air con."

        William

        |

        January 13, 2019

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      More about Fragrance Hotel - Ruby

      More about Fragrance Hotel - Ruby

      9.2
      Exceptional

      "Friendly, helpful and attentive guest service with comfort a..."

      ELIZABETH

      |

      July 3, 2018

      An overview

      Show less

      What they offer

      8.4
      Excellent
      Cleanliness

      "Very clean and modern rooms with water boiler, cups, free co..."

      Cihan

      |

      January 8, 2019

      Read more reviews
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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show less

      Food and dining

      Nearby restaurants

      Asian cuisine
      Asian cuisine
      Old Geylang
      110 m Asian, Chinese, Seafood
      Binggojung Korean Dessert House
      250 m Asian, Korean
      Food Loft at 32
      310 m Asian
      Chinese cuisine
      Chinese cuisine
      136 Hong Kong Street Fish Head Steamboat
      170 m Chinese, Seafood
      Golden Bay Eating House
      230 m Chinese
      Cheng Li Yuan
      360 m Chinese
      Japanese cuisine
      Japanese cuisine
      HaHa Sushi Japanese Restaurant
      1.9 km Japanese, Sushi
      Yamagawa Japanese Restaurant
      2.7 km Japanese, Sushi
      Maru maru korokke
      2.8 km Japanese

      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show less

      Property's guest policies

      Show less

      Some helpful facts

      Show less

      Reviews of Fragrance Hotel - Ruby from real guests

      Provided by verified guests of Agoda
      Agoda Reviews (7916)Booking.com Reviews (1626)
      7.0
      /
      10
      Very good
      21.5% this month
      Cleanliness7.3
      Facilities6.9
      Location7.1
      Room comfort and quality7.0
      Service7.3
      Value for money7.7
      Rating
      9+ Exceptional (512)
      8-9 Excellent (840)
      7-8 Very Good (1854)
      6-7 Good (1507)
      <6 Below Expectation (1956)
      Time of the year
      Mar - May (1707)
      Jun - Aug (1693)
      Sep - Nov (1478)
      Dec - Feb (1791)
      All guests (7916)
      All room types
      All languages

      Show reviews that mention 

      Showing 6669 verified guest comments
      12345
      10.0
      Exceptional
      Katerina from Philippines
      Couple
      Deluxe Double Twin
      Stayed 7 nights in July, 2019

      A+++”

      Love this hotel. Located in a quiet neighborhood along the green line, with lots of hawkers in the vicinity. The property is clean, cozy, and still looks new. Best of all, it's a stone's throw away from the bus stop and Aljunied MRT station. This will definitely be our go-to hotel in Singapore.

      Reviewed July 25, 2019

      Dear Katerina, Thank you for your wonderful review for Fragrance Hotel - Ruby, and telling us all about why you love us! It is always a pleasure for us to serve our esteemed guests well, and we will certainly be eagerly anticipating your next stay with us! Best Regards, Thaddaeus Guest Experience Executive

      Responded August 01, 2019
      Fragrance Hotel - Ruby
      10.0
      Exceptional
      irene from Indonesia
      Solo traveler
      Superior Double Twin
      Stayed 1 night in June, 2019

      Pleasant stay!”

      Definitely will come back here! Only 1 min to bus station, and from the bus station you can go to Aljunied mrt station. Just there was small stain on bed cover, the AC, water, dll was running very well. Staff was friendly and smiling always.

      Reviewed June 30, 2019

      Dear Irene, Thank you for your awesome review and your pledge of support for Fragrance Hotel - Ruby! It has been our utmost pleasure to have provided you with a delightful Fragrance experience and we will be eagerly anticipating your next stay with us! Best Regards, Thaddaeus Guest Experience Executive

      Responded July 18, 2019
      Fragrance Hotel - Ruby
      10.0
      Exceptional
      JOSE from Philippines
      Solo traveler
      Superior Double Twin
      Stayed 2 nights in June, 2019

      SG 2019”

      I like it because of its location, staff, and price. It may be within the red light district, but i dont care, im happy with my stay and with their service. The hotel is few steps away from train which goes directly to airport. Will definitely chose to stay here again, given a chance to go back to SG

      Reviewed June 27, 2019

      Dear Jose, Thank you for your wonderful review for Fragrance Hotel - Ruby. Geylang is one of the most vibrant and authentic areas of Singapore, and filled with countless delectable dining options at all hours of the day! I hope you have had enough time to explore all sorts of local foods! It has been our utmost pleasure to have served you well, and provided you with our signature Fragrance hospitality. We will be eagerly awaiting your next stay with us. Best Regards, Thaddaeus Guest Experience Executive

      Responded July 16, 2019
      Fragrance Hotel - Ruby
      2.4
      ong from Singapore
      Group
      Deluxe Family
      Stayed 2 nights in July, 2019

      Room wasn’t same as the picture indicate on the web”

      Room was so much smaller than on the website , and the bedsheet was so dirty , lots of mark . inconvenient to travel around as mrt are so much further away. If by bus , have to walk along the street which is not safe to walk .

      Reviewed July 12, 2019

      Dear Ong, Thank you for your review. I'm sorry to hear that your experience could have been better. Our photos are taken by professional photographers and most of our guests find that they are a good representation of the design of our rooms. The room size is also indicated. Singapore is one of the safest cities in the world, and there is no cause for concern due to our hotel's location. I have submitted your feedback to our Housekeeping Supervisor for their review as this standard of housekeeping services is highly unusual and not reflective of our high standards. Best Regards, Thaddaeus Guest Experience Executive

      Responded July 20, 2019
      Fragrance Hotel - Ruby
      10.0
      Exceptional
      Cherry from Australia
      Couple
      Deluxe Double Twin
      Stayed 1 night in May, 2019

      Go-to hotel in Singapore”

      Check-out time is 12:00nn. It is close to the station(about 5 minutes walk). This is a great place to stay as it is very accessible. It is half-way to the airport and half-way to the city. We arrived late night and we enjoyed walking around Geylang at night. It was so alive and vibrant. We went out of the hotel and had a couple of beers nearby. Hawkers are just a few steps away and there are nearby convenience stores. The only part I dislike is being welcomed every morning in the lobby/foyer by really noisy guests of the hotel. Maybe make the lounge/common area more cozy perhaps and put some music to calm these guests.

      Reviewed May 16, 2019
      8.8
      Excellent
      James from United States
      Solo traveler
      Superior Double Twin
      Stayed 2 nights in May, 2019

      Small but clean”

      Rooms were clean but a little tight in space. The price is very reasonable. Professional staff. It would be great if they had an in room safe. I used their safety deposit box in the lobby. Great location for me.

      Reviewed May 06, 2019

      Dear James, Guests staying at this property are welcome to use the hotel's deposit boxes at the lobby area, given that it is unavailable in the room in view of the space constraints. It is great to hear that your stay had been a wonderful one and our location and service had met to your expectations. We look forward to welcoming you back for another splendid stay! Regards, Jack Chee Senior Customer Relations Manager

      Responded May 23, 2019
      Fragrance Hotel - Ruby
      8.0
      Excellent
      Truong from Vietnam
      Business traveler
      Superior Double Twin
      Stayed 1 night in June, 2019

      Near MRT”

      Excellent staff, room, hot water and air con.

      Reviewed July 16, 2019

      Dear Truong, Thank you for your great review for Fragrance Hotel - Ruby, and your compliments for our signature Fragrance hospitality, and room facilities! It has been a delight serving you well. Please come back soon. Best Regards, Thaddaeus Guest Experience Executive

      Responded July 21, 2019
      Fragrance Hotel - Ruby
      10.0
      Exceptional
      Edwin from Philippines
      Solo traveler
      Superior Double Twin
      Stayed 1 night in April, 2019

      Best 2-3 Star Hotel In Geylang Singapore”

      If you are in for a budget 2-3 star hotel in Singapore then this hotel is the best choice hands down. The price is very reasonable considering the basic but complete facilities they have. The staffs are very polite and helpful. This hotel is located very near bus and train stations. There are also a lot of quality restaurants in the area so food is very very accessible even at night. Trust me, value for money wise, this hotel is unbeatable and for sure I will be coming back.

      Reviewed April 21, 2019

      Dear Edwin, Thank you for choosing Fragrance Hotel - Ruby as your preferred accommodation choice here in Singapore. I am heartened to hear that your stay was an impeccable one, from the location of the hotel to services of the staff. The Hotel Team values your patronage and we are delighted that you enjoyed the comfortable and affordable accommodation which Fragrance Hotel has been known for. Once again, thank you for sharing your positive stay experience with the rest of our travellers. Regards, Jack Chee Senior Customer Relations Manager

      Responded April 29, 2019
      Fragrance Hotel - Ruby
      8.0
      Excellent
      Joanna from Brunei Darussalam
      Solo traveler
      Superior Double Twin
      Stayed 1 night in March, 2019

      Quick stopover”

      Second time here. Only stay for a night this time as I stayed for a stopover. Affordable rather than staying inside airport. Nearby shops and can find foods within the area. The only thing i don't liks is that there's mosquitoes in the room which i don't know where it came since the windows is lock.

      Reviewed March 15, 2019

      Dear Joanna, Thank you for returning to stay with us at Fragrance Hotel - Ruby. We are delighted that you have continued to find great value during your stay with us. Please do not hesitate to contact the front desk for assistance. We look forward to serving you again. Best Regards, Thaddaeus Guest Experience Executive

      Responded April 17, 2019
      Fragrance Hotel - Ruby
      9.2
      Exceptional
      Chian from Singapore
      Solo traveler
      Superior Double Twin
      Stayed 3 nights in June, 2019

      value for money for short stay”

      value for money for short stay, near to bus stop MRT and easy to get grab. Lots of food nearby and 24 hours mini mart.

      Reviewed June 28, 2019

      Dear Chian, Thank you for finding great value during your stay with us at Fragrance Hotel - Ruby. It has been our pleasure to have met your expectations for your stay. Please come back soon. Best Regards, Thaddaeus Guest Experience Executive

      Responded July 18, 2019
      Fragrance Hotel - Ruby
      8.0
      Excellent
      carmelita from Philippines
      Couple
      Superior Double Twin
      Stayed 3 nights in June, 2019

      Very good”

      it is a value for money hotel. though the room is quite small, if you only intend to sleep and have a private bathroom, then this is the hotel for you. if u want an extra key, additional pillow (even if u will pay for it) they will not provide u with one so i thing this is something that they have to improve. i guess, any Fragrance Hotel is a good place to stay in.

      Reviewed June 20, 2019

      Dear Carmelita, Thank you for your pleasant review for Fragrance Hotel - Ruby, and finding great value during your stay with us. Your feedback has been duly noted and submitted to the respective departments for their review. Thank you for your constructive feedback. Best Regards, Thaddaeus Guest Experience Executive

      Responded July 03, 2019
      Fragrance Hotel - Ruby
      7.2
      Very good
      Shrivatsan from Singapore
      Couple
      Superior Double Twin
      Stayed 1 night in June, 2019

      Late Check in is not satisfactory”

      The standard check in time should be between 12-2 Pm and we were asked to check in only at 3:00 pm. This terms and condition i was not comfortable with it as in my opinion check in time 2 Pm should be standardized and room should be ready

      Reviewed June 18, 2019

      Dear Shrivatsan, Thank you for choosing to stay with us. Our check-in times are in line with international hotel standard of 3pm. As our hotel runs on full capacity regularly, our Housekeeping Team is working tirelessly to prepare the rooms after our guests check out at 12pm. We seek your understanding in this matter. Our Front Desk colleagues would gladly allow guests to check in earlier if there were rooms available. We look forward to welcoming you back to our hotel in the future. Best regards, Ariel Guest Experience Executive

      Responded June 30, 2019
      Fragrance Hotel - Ruby
      6.4
      Good
      benoit from Canada
      Solo traveler
      Superior Double Twin
      Stayed 1 night in May, 2019

      Passable”

      I reserved this hotel for one night,, I was coming from a long fligh during the night. Staff were ok and they were smiling at the reception. The room is the bare minimum, a bed a table, AC, toilet. Very tiny room. Was able to hear water from the toilet from upstairs room. I guess this guess has a small bladder. 10 minutes walk from the mrc and tons of restaurant around. Area very safe even if you are in the red light, people on the street were fun to watch for my first time in Singapore. I think it worth 30$ not 70$. Don’t spend more than one night and make sure to arrive late and leave super early so you will not be depressed by the room.

      Reviewed June 03, 2019

      Dear Benoit, Thank you for taking time to write a review of your stay. We are glad to hear that our location and staff have met your expectations. As Singapore is a small city state, rooms in economy-tiered hotels are not spacious, but they are functional and have all the necessary features to provide guests with a comfortable rest. Our rooms have been carefully designed to balance comfort and affordability. Our room rates are definitely competitive compared to the other hotels in the same category. Best regards, Ariel Guest Experience Executive

      Responded June 13, 2019
      Fragrance Hotel - Ruby
      2.0
      Jessica from Indonesia
      Couple
      Superior Double Twin
      Stayed 1 night in May, 2019

      air con not working . room like sauna. ”

      when i came in the afternoon the aircon stull working. then after I came back midnight the air con not working. just the wind not cool at all. even actually tend to be warm. too lazy to ask change room since need to catch early morning flight. sleep 4 hours and wake up full of sweat. and the floor also become wet because it turn to be sauna room. ruin my mood at the end of the trip. the air con keep showing maintence symbol.

      Reviewed May 08, 2019

      Dear Jessica, We apologise for the break down of the air con which you encountered during your stay. It has been repaired and is now in good working condition. Thank you for sharing your valuable feedback which gives us the opportunity to further improve our facilities and service standards. Regards, Jack Chee Senior Customer Relations Manager

      Responded May 23, 2019
      Fragrance Hotel - Ruby
      9.6
      Exceptional
      Janine from Philippines
      Couple
      Superior Double Twin
      Stayed 2 nights in January, 2019

      Awesome! Will happy to come back again. ”

      Overall stay was nice! The hotel is clean, the comfort room is well maintained, bed is comfy, they provided us a water heater for noodles, there are complimentary coffee and water and the staffs are nice!

      Reviewed January 29, 2019

      Dear Janine, We are delighted you have had an awesome experience with us at Fragrance Hotel - Ruby! Thank you for your compliments for the various aspects of our hotel's services and amenities! We will be eagerly anticipating your next stay with us. Best Regards, Thaddaeus Guest Experience Executive

      Responded February 02, 2019
      Fragrance Hotel - Ruby
      9.2
      Exceptional
      Frank from Singapore
      Solo traveler
      Superior Double Twin
      Stayed 1 night in January, 2019

      Value for money and Hassle Free”

      Stayed one night here because I needed some time away from my noisy home. Everything is clean and good here. It’s nearer to the main road and away from the seedier neighborhood. Got the 7th floor which is the exec level. All required necessities are provided for. Will come again.

      Reviewed January 05, 2019

      Dear Frank, Thank you for choosing to stay with us. We are delighted that we are able to fulfil all expectations of your stay. We look forward to welcoming you back to our hotel in the future! Best regards, Ariel Guest Experience Executive

      Responded April 23, 2019
      Fragrance Hotel - Ruby
      6.0
      Jerson
      Couple
      Superior Double Twin
      Stayed 1 night in July, 2019

      Dirty toilet”

      The dirtiest toilet we had in a vacation. Walls got molds, bowl got brown stain and underneath the seatbowl, got black stain. Did not provide new tissue roll. The room smells the last person occupied it (smells like an Indian person, offense) but hoping that they spray room sanitizer. And door lock metal not properly match. I have pictures to show. If only you can return what I have paid for since I do not really enjoy my stay at Room 224!!!

      Reviewed July 04, 2019

      Dear Jerson, Thank you for your feedback. I'm sorry to hear about your experience. I have submitted your feedback to our maintenance and housekeeping teams for their immediate follow-up. Thank you for letting me know so that we can take prompt action to rectify the situation. Best Regards, Thaddaeus Guest Experience Executive

      Responded July 14, 2019
      Fragrance Hotel - Ruby
      7.2
      Very good
      Yossy from Indonesia
      Solo traveler
      Superior Double Twin
      Stayed 1 night in June, 2019

      Nice hotel”

      Clean n nice hotel. And the area not to far from bus or MRT..

      Reviewed July 06, 2019

      Dear Yossy, Thank you for your pleasant review for Fragrance Hotel - Ruby, and appreciating our housekeeping services. Please come back soon. Best Regards, Thaddaeus Guest Experience Executive

      Responded July 14, 2019
      Fragrance Hotel - Ruby
      7.6
      Very good
      Katrin from Germany
      Solo traveler
      Superior Double Twin
      Stayed 1 night in April, 2019

      Noisy chinese guests”

      I stayed many times, over the past years. What really annoys now are the reckless Chinese groups who bang doors, yell all over the place and act just as if they were all alone. I would recommend Fragrance Hotels to seperate them on a special floor or vice verse save one floor for the non-chinese guests.

      Reviewed April 25, 2019
      5.6
      Martin from Australia
      Couple
      Superior Double Twin
      Stayed 1 night in April, 2019

      Beware of switch bait booking”

      I transit though Singapore quite a lot and in the past month of the 3 times I have been booked into the Fragrance Ruby when we have arrived have been told that there are no rooms left available due to "maintenance" and we would have to go to another Fragrance hotel. The first time it was "ahhh ok I guess" seeing as how it was close to midnight and we just wanted to sleep. The second time, just 2 days ago I hit the roof and told the receptionists in no uncertain terms what I thought of this scam from the Fragrance group. See what they do is take your non refundable booking on Agoda and then when you tell them in your booking you wont be arriving till around 10pm ( later flight) then they proceed to sell the room again during that day to a walk-in customer and then shift you to another hotel when you arrive later that night. Quite a nice little cam they have going. The rooms are small and the service is basic ( they use cheap Filipino import labour on their front desks) . beware

      Reviewed April 14, 2019
      12345
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      Fragrance Hotel - Ruby
      |Very good 7.0
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      • Very good location
      • Singapore Flyer
      • Aljunied MRT Station is within 0.51 km