Gem Beach Resort
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6.4
Good
15.4% this month
/10
(288 reviews)See what guests said
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6.8
Good
Location rating score
Parking
Available
  • Bank Simpanan Nasional @ Bukit Rakit2.21 km
  • Masjid Kampung Padang Nenas4.52 km
  • Masjid Kusza8.11 km
  • Universiti Malaysia Terengganu8.28 km
  • Kuala Terengganu Golf Course10.04 km
  • Warisan Sari10.44 km
  • Tok Jembal Beach11.21 km
  • Sultan Mahmud Airport12.14 km
  • Masjid Kg Sungai Ikan12.27 km
  • Pusat Rawatan Dialisis Islah Gong Badak12.43 km
  • Gem Beach Resort

    Lot 2135, Mukim Batu Rakit, Mengabang Lekar, Batu Rakit, Kuala Terengganu, Malaysia, 21020 - See map
    "This hotel has nice and spacious room."
    Nur I. - November 20, 2018
    Good comfort
    6.6 room quality and comfort
    Good cleanliness
    6.3 rating for cleanliness
    • Airport transfer

    • Air conditioning

    • Balcony/terrace

    • Garden

    • Fitness center

    This property is in high demand!

    Booked 118 times

    Property ranking|Compared to 384 Kuala Terengganu properties
    See all rankings
    Cheapest price score
    Room comfort score
    6.6/10
    Room size
    11 sqm.
    Value for money score
    7.0/10
    Better than
    95
    %
    of Kuala Terengganu properties
    Better than
    93
    %
    of Kuala Terengganu properties
    Bigger than
    85
    %
    of Kuala Terengganu properties
    Better than
    84
    %
    of Kuala Terengganu properties
    Value for money7.0
    Distance to city center29 km
    Location rating6.8
    Nearest airportSultan Mahmud Airport (TGG)
    Distance to airport12.1 km

    Rooms available at Gem Beach Resort

    Sea View Deluxe Room
    Sea View Deluxe Room
    ...
    • Room size: 12 m²/129 ft²
    • Sea view
    • 1 double bed or 2 single be...
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    Sea View Rooms
    Sea View Rooms
    ...
    • Room size: 10 m²/108 ft²
    • Partial sea view
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    Sea View Triple Room
    Sea View Triple Room
    ...
    • Room size: 12 m²/129 ft²
    • Sea view
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    Room Standard
    Room Standard
    ...
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      Deluxe Room
      Deluxe Room
      ...
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        More about Gem Beach Resort

        More about Gem Beach Resort

        An overview

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        Nearest essentials

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        Reviews of Gem Beach Resort from real guests

        Provided by verified guests of Agoda
        Agoda Reviews (288)
        6.4
        /
        10
        Good
        15.4% this month
        Cleanliness6.3
        Facilities5.8
        Location6.8
        Room comfort and quality6.6
        Service6.3
        Value for money7.0
        High score for Kuala Terengganu
        Rating
        9+ Exceptional (8)
        8-9 Excellent (14)
        7-8 Very Good (40)
        6-7 Good (26)
        <6 Below Expectation (83)
        Time of the year
        Mar - May (47)
        Jun - Aug (58)
        Sep - Nov (41)
        Dec - Feb (25)
        All guests (288)
        All room types
        All languages

        Show reviews that mention 

        Showing 171 verified guest comments
        12345
        9.2
        Exceptional
        Nur from Malaysia
        Couple
        Sea View Rooms
        Stayed 1 night in July, 2019

        Amazing.”

        An amazing resort with beach access right behind it. Was the only two people staying there that time but was ecstatic to have the whole resort to ourselves. Wish more people would come stay here. Definitely will come again.

        Reviewed July 24, 2019
        3.6
        Anne from Hong Kong
        Couple
        Sea View Rooms
        Stayed 5 nights in July, 2019

        Acceptable”

        The room was ant and cockroach infested, and the place was very old with fittings in need of repair. Cobwebs needed to be cleaned off under sink, corner ceilings. Cupboard door hinges were loosely fitted. Wooden frameworks looked termite infested as it looked frayed and fine wood dust always found near bottom corner of doors. Silicon and sealant needed replacing and for gaps to prevent insects from hiding and breeding in damp places. Missing tiles in pool and surrounding areas quite dangerous to chipping your toes and feet. Stagnant waters around the outside areas that were supposed to be ponds or fountains probably also contributed to proliferation of mosquitoes, algae, fungi and other unpleasant insects and creatures. The good thing was that there was always sufficient hot water. Very hot water.

        Reviewed July 21, 2019
        8.8
        Excellent
        Mas from Australia
        Solo traveler
        Sea View Rooms
        Stayed 1 night in April, 2019

        It was great”

        The resort is a bit creepy due to lack of maintenance for the buildings appearance, lack of staffs too. Even the restaurant for the resort are not even open and they dont apparently tidy things up that much. But the room was fine, the tv is fine, the bed, the aircond, the balcony, the fridge, all the rooms were occupied with iron and iron board. The swimming pool need lifeguard and staff and neither of them are present at the resort thus your safety is at your own risk. Its very close to the beach incase you wanna catch sunset or sunrise. But the location a bit far from the city, around 20-30 mins

        Reviewed May 05, 2019
        5.6
        erin from Malaysia
        Group
        Sea View Rooms
        Stayed 1 night in July, 2019

        Okay”

        The only good thing is scenery and near to beach. they dont took care of the building. The location is far from town better you have transport. No grab around that area. Their restaurant also close.

        Reviewed July 08, 2019
        9.2
        Exceptional
        Haleez from Malaysia
        Business traveler
        Sea View Rooms
        Stayed 2 nights in July, 2019

        Nice and decent ”

        Pros: tranquility, peaceful and worth for the value Cons: no cafe

        Reviewed July 10, 2019
        8.0
        Excellent
        Nor from Malaysia
        Business traveler
        Sea View Rooms
        Stayed 1 night in May, 2019

        worth for cheap budget vacay”

        Pros: Cheap with a large room enough to accomodate 4-5 adults Have balcony to a sea view Have pool Large TV, functioning air cond & hot water Neat & Large bed Can check in early and check out late (i'm checked out at 2 PM) Not so friendly staff but a helpfull one Cons: It is very2 dark at night especially at the parking lot - scary There is old building by the pool..many of the stuff is not maintain well The cleanliness is so-so, there were several dead bugs here and there...but it was not critical (the bed was clean though) Old stuff like aircond, lamp, furniture..but functioning But i think the major problem is it is scary at night due to the lack of lighting...but hey, it is worth for 76 ringgit!

        Reviewed May 09, 2019
        4.8
        Rozi from Malaysia
        Business traveler
        Sea View Rooms
        Stayed 2 nights in July, 2019

        Acceptable”

        Please maintain the hotel.

        Reviewed July 22, 2019
        5.6
        nik from Malaysia
        Couple
        Sea View Deluxe Room
        Stayed 2 nights in July, 2019

        Above average”

        Serammmmm

        Reviewed July 08, 2019
        7.6
        Very good
        nurhaidah from Malaysia
        Couple
        Sea View Rooms
        Stayed 2 nights in April, 2019

        Worth to stay 😘”

        It was a good place to stay for those looking for a quite place. Location is OK if you want to go to Teluk Ketapang around 15mins drive. This hotel have their own beach, you can swim as well and they have a pool for children to swim snd play. Gym - old equipment but i believe a few of them still can be used. Environment - OK. They have a good seaview, pools and othes but maybe because of management, its not well maintaince. And i really hope they wil change it so that this place will be an attaction place soon.

        Reviewed April 26, 2019
        10.0
        Exceptional
        anis from Malaysia
        Family with young children
        Sea View Rooms
        Stayed 1 night in June, 2019

        Great experience!”

        Pro - Value for money, great location, my kids happy Con - Need maintenance and some renovation.

        Reviewed June 15, 2019
        8.4
        Excellent
        mahani
        Family with young children
        Sea View Rooms
        Stayed 1 night in June, 2019

        If you want a place for escape, This the one.”

        Near to the beach, dan perkampungan nelayan. Boleh tengok sunrise in the morning. Dekat dengan kedai keropok lekor.

        Reviewed July 01, 2019
        2.4
        Zahratul from Malaysia
        Group
        Sea View Rooms
        Stayed 2 nights in June, 2019

        Was a big disappointment. Horrible experiences. Facilities 0. Receptionist was not helpful.”

        1. Not worth my money. Although we paid for 2 nights, we were willing to forgive RM400 for the next night for our piece of mind. 2. No toiletries, no communication. Everything looked dreadful and eerie. Yes, we did meet your unseen guest. 3.Promised sea view room. All we saw were coconut trees. 4. Facilities at the pool was pathetic. ALL IN ALL OUR TRIP WAS PATHETIC.

        Reviewed June 17, 2019
        7.2
        Very good
        Che from Malaysia
        Family with young children
        Sea View Rooms
        Stayed 1 night in March, 2019

        Its beyond expectation!”

        With that amount of money I paid (rm80 for deluxe room) I really didnt expect much at first... But when I reached the place... Its beach with million dollar view took my breath away... However it still have few drawbacks n potential at the same time. Pros Beautiful beach view (only sunrise no sunset) Large swimming pool with different stages Beautiful built resort with beach n traditional character I like the fact that it has glassed balcony Not that dark as i expected before (since i have read bad review about this resort before check in) -- i think the management already taken their action for the feedback.💛 Cons The cleanliness still can be improved Not many staff around and its hard to get help from them Receiptionist not friendly Equipment at the gym not well maintained Pool a bit dirty I guess this is all due to lack of staff... Overall the place has the potential only if the management pay more attention to handle n maintain it properly... It will spark its shine later!🌹

        Reviewed March 29, 2019

        Thank you for taking time to review our property, and apology if any of the cleanliness issues impacted your stay. I will pass your comments to the related departments and management, and take action to improve the issue you mentioned. Once again thank you for staying with us, hope to see you again in future.

        Responded March 29, 2019
        Gem Beach Resort
        6.8
        Good
        SITI from Malaysia
        Family with young children
        Sea View Rooms
        Stayed 1 night in February, 2019

        Fascinating view”

        the hotel rooms are good, toilets all are Ok. Very much value for money. Closed to the beach, infinity pool. But, the hotel is not really well maintained, the pool seems like not regularly well maintained, the bar near to the shore is no longer function. I believed used to be very nice hotel with full facilities, but now very few people come, maybe because of location, or old place.

        Reviewed March 12, 2019

        Dear Siti, Thank you for your patronage, and we appreciate your feedback.

        Responded March 13, 2019
        Gem Beach Resort
        8.4
        Excellent
        Muhammad from Malaysia
        Couple
        Sea View Deluxe Room
        Stayed 1 night in September, 2018

        Good”

        Good and nice

        Reviewed June 14, 2019
        7.6
        Very good
        Siti from Malaysia
        Family with young children
        Sea View Rooms
        Stayed 1 night in April, 2019

        Should offer brekfast”

        Please upgrade ur resort

        Reviewed April 23, 2019
        6.0
        Mohd from Malaysia
        Family with young children
        Sea View Deluxe Room
        Stayed 1 night in February, 2019

        managemment lambat”

        lambat check in bilik

        Reviewed March 23, 2019

        Dear Mohd, Thank you for your comments. we apologize for the late check-in that you encountered during your last stay. This is not the type of review that we like to see, and we will look into this matter seriously. Thank you for staying with us, and we look forward to another chance to serve you.

        Responded March 25, 2019
        Gem Beach Resort
        4.4
        Vata from Malaysia
        Business traveler
        Sea View Deluxe Room
        Stayed 2 nights in March, 2017

        Not worth the money”

        No wifi is provided in the room. Hard to get taxi. The receptionist will give u taxi' contact number and ask you to call them by yourself. The shampoo provided is half emptied and no gel body shower was provided. Additional charged if u are opt to dining in the room.

        Reviewed March 17, 2017
        6.3
        Good
        mohd from Malaysia
        Family with young children
        Sea View Deluxe Room
        Stayed 1 night in October, 2013

        quiet place but nothing more”

        near to beach, quiet place,

        Moment we arrived, we're already exhausted due to long distance driving. There’s a family of cow greet us at parking place. The lobby and reception looks nice, but there's no bellboy service, so have to bring the luggage for about 200 meters from parking place to our room. It’s quite far for us, with 2 little kids and quite a lot of steps-climbing - not suitable for elderly people and toddlers. The cupboard has no doors. Which later i found out those other 3 rooms next to mine also has similar case. The room space is ok, comfortable for my wife and myself, and my 2 kids. i requested 1 baby cot, which cost me additional rm50. The balcony was so near to other room's balcony, and it's so easy to break into other rooms, although it’s been lock from inside, believe me. There’s no night activity, everything seems so dead and scary at night, as no other people staying at the Right Wing, except us. The garden seemed not being maintained regularly, of which adding to the creepy ambiance, and big plus the thundery monsoon. The next morning, i found out that booking through agoda, is not inclusive of breakfast and no coupon for swimming pool. (Adult - rm10 if not mistaken, to use swimming pool). There’s only ala carte for breakfast, no buffet. And only have 3 meals - western, malay (nasi goreng etc) and oriental (fried mee etc). There were 3 bored-looking European guys having their breakfast. Thinking that i don't come this far only to have this "regular" breakfast, i try my luck at near village. And yeah the food was really good! The swimming pool is not clean. (since there was no one, we didn’t pay for it) and my kids looks bored since there is no playground etc. the beach is really nice and quiet, but not suitable for swimming because its too dangerous. Unless if you are a professional surfer. In overall, the hotel is ok, comfortable, near to beach and quiet. But that’s all. I definitely will not come again.

        Reviewed November 01, 2013
        5.3
        oslan from Malaysia
        Family with young children
        Stayed 3 nights in June, 2012

        Nice surroundings but small rooms ”

        Very good service and quiet place. Also wonderful beach and pools.

        Had a pleasant stays for my family especially my young daughter which enjoyed her swimming pool and beach side playing time. They provided a lot of parking lots but quite risky with the aging trees around. Not happy with the less variety of breakfast and not very presentable. Unfortunately also, I have to pay more to Agoda compared to my friend whose booking directly through hotel's website. Overall, it was not value for the sum of money paid.

        Reviewed June 14, 2012
        12345
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