Grand Borneo Hotel
Gallery Room (Internal Window) Grand Borneo Hotel
Interior view Grand Borneo Hotel
Golf course [on-site] Grand Borneo Hotel
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7.5
Very good
25.9% this month
/10
(4810 reviews)See what guests said
See map
7.7
Very good
Location rating score
Very good location
Parking
Available
  • Hypermall30 m
  • 1Borneo Hypermall160 m
  • One Borneo Hypermall290 m
  • University Malaysia Sabah830 m
  • Sabah University of Malaysia Kota Kinabalu1.19 km
  • Hospital Wanita Dan Kanak-Kanak Sabah2.6 km
  • Oceanus Waterfront Mall3.92 km
  • Handicraft Market3.96 km
  • Larry & Vince Farmstay4.22 km
  • North Bus Terminal4.57 km
  • Free Wi-Fi

    Grand Borneo Hotel

    TA-00-01, 1 Borneo Hypermall, Jalan UMS, 1 Borneo, Kota Kinabalu, Malaysia, 88450 - See map
    "Facilities were limited with 2 running machine and multipurpose exercising equipment."
    G-Ten - December 30, 2018
    Exceptional reputation
    Recommended by 90% of guests
    Very good service
    7.7 rating for service
    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    • Room service [24-hour]

    This property is in high demand!

    Booked 114 times | 7 travelers are looking at this property right now

    Property ranking|Compared to 2,237 Kota Kinabalu properties
    See all rankings
    Room comfort score
    7.5/10
    Cheapest price score
    Cleanliness score
    7.6/10
    Couples review score
    7.5/10
    Better than
    97
    %
    of Kota Kinabalu properties
    Better than
    93
    %
    of Kota Kinabalu properties
    Better than
    92
    %
    of Kota Kinabalu properties
    Better than
    92
    %
    of Kota Kinabalu properties
    Value for money7.7
    Distance to city center12 km
    Location rating7.7
    Nearest airportKota Kinabalu International Airport (BKI)
    Distance to airport13.4 km

    Rooms available at Grand Borneo Hotel

    7.5
    Very good
    Room comfort & quality
    Executive Suite
    Executive Suite
    ...
    • Room size: 41 m²/441 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe Room
    Deluxe Room
    ...
    • Room size: 33 m²/355 ft²
    • Mountain view
    • 1 king bed
    Enter dates to see prices
    Standard Rooms
    Standard Rooms
    ...
    • Room size: 22 m²/237 ft²
    • City view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Grand Deluxe
    Grand Deluxe
    ...
    • Room size: 36 m²/388 ft²
    • Mountain view
    • 1 king bed
    Enter dates to see prices
    Gallery Room (Internal Window)
    Gallery Room (Internal Window)
    ...
    • Room size: 22 m²/237 ft²
    • Non-smoking
    • 2 single beds
    Enter dates to see prices
    Superior Rooms
    Superior Rooms
    ...
    • Room size: 24 m²/258 ft²
    • City view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Deluxe Twin Bed
    Deluxe Twin Bed
    ...
    • Room size: 33 m²/355 ft²
    • Mountain view
    Enter dates to see prices
    Superior (2 Single Beds)
    Superior (2 Single Beds)
    ...
    • Room size: 24 m²/258 ft²
    • City view
    Enter dates to see prices
    Standard - (2 Single Beds)
    Standard - (2 Single Beds)
    ...
    • Room size: 22 m²/237 ft²
    • City view
    Enter dates to see prices
    Deluxe Executive Room
    Deluxe Executive Room
    ...
    • Shower
    Enter dates to see prices

    Frequently asked questions

    What time is check-in and check-out at Grand Borneo Hotel?

    Check-in at Grand Borneo Hotel starts from 02:00 PM. Guests must check-out before 12:00 PM to avoid additional fees. You may request early check-in or late check-out as a special request through the booking form. This may be offered by the property, subject to availability. You are welcome to use the luggage storage provided by the Grand Borneo Hotel to store belongings prior to check-in, or after check-out. The hotel front desk operates 24 hours a day.

    How do I get to Grand Borneo Hotel?

    Getting to Grand Borneo Hotel from the airport is easy! Guests can request airport transfer in advance to and from the airport for an additional charge of 90 MYR. Requests should be made to the property in the "Special Request" field in the booking form. You can travel around in Kota Kinabalu easily with taxi service provided by the property.

    Is breakfast offered at Grand Borneo Hotel?

    Buffet breakfast is offered at Grand Borneo Hotel from 6:30 AM to 9:30 AM. Breakfast is included with all room types, free of charge for all guests.

    Can special events be hosted at Grand Borneo Hotel?

    Special events such as weddings, engagements, exhibitions and private events may be hosted at Grand Borneo Hotel. The property has indoor venues that can hold up to 300 people. Event decoration, music entertainment, audio-visual, Wi-Fi and celebratory cake services are offered to help your event go smoothly. Event hosting is hard work " as hosts, you can enjoy day activities before or after your event as part of your event package.
    The property also invites guests to create long-lasting memories with packages to celebrate intimate occasions such as honeymoons, birthdays, entertainment events, holidays events and romantic retreats. End your big day with special turn-down services to mark your special occasion. Services including surprises, celebratory cake, foods and drinks and room decoration are available upon request.
    Guests who are interested in hosting an event or celebrating a special occasion may let the property know directly in the Special Requests field on the booking form. The property will then reach out to you directly through the Agoda messaging system.

    Can business events be hosted at Grand Borneo Hotel?

    On-site venues and convenient event services make Grand Borneo Hotel an ideal choice for hosting events such as meetings, conferences, corporate events, seminars and exhibitions. The business venues at Grand Borneo Hotel can hold up to 300 people. An extensive range of facilities and services including projector or LED display, audio-visual equipment, teleconferencing systems, Wi-Fi and meeting supplies is available to help make your business event a successful one. Event attendees can enjoy their participation even more with lunch, coffee break and snacks and soft drinks provided by Grand Borneo Hotel.
    Interested in hosting a business event? Let Grand Borneo Hotel know through the Special Requests section in the booking form. The property will be notified and reach out to you directly.

    What is the smoking policy at Grand Borneo Hotel?

    Grand Borneo Hotel is a smoke-free property in all rooms.

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    What people love about Grand Borneo Hotel

    • 7.6
      Very good

      "BUT, THE POSITIVE SIDE IS I ENJOY STAYED AT THE HOTEL."

      Zaulin

      |

      April 2, 2018

    • 8.8
      Excellent
      Staff 

      "Clean room, good food, friendly staff, good location"

      Huzaimi

      |

      December 27, 2018

    • 8.4
      Excellent
      Location

      "Location is next door to a great shopping centre."

      Simon

      |

      October 23, 2018

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    More about Grand Borneo Hotel

    More about Grand Borneo Hotel

    9.2
    Exceptional

    "Breakfast also great but the parking first come first serve."

    nur H.

    |

    November 27, 2018

    An overview

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    What they offer

    6.0
    Review score
    Staff 

    "The good about this hotel, the staff are super friendly."

    Mei Y.

    |

    December 8, 2018

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Restaurants on site

    Soul Out Restaurant
    Cuisine:Asian, International, Local
    Menu:Buffet, A-la-carte

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

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    Some helpful facts

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    Announcements

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    Reviews of Grand Borneo Hotel from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (4810)Booking.com Reviews (938)
    7.5
    /
    10
    Very good
    25.9% this month
    Cleanliness7.6
    Facilities7.3
    Location7.7
    Room comfort and quality7.5
    Service7.7
    Value for money7.7
    High score for Kota Kinabalu
    Rating
    9+ Exceptional (502)
    8-9 Excellent (515)
    7-8 Very Good (1134)
    6-7 Good (640)
    <6 Below Expectation (749)
    Time of the year
    Mar - May (879)
    Jun - Aug (707)
    Sep - Nov (831)
    Dec - Feb (1123)
    All guests (4810)
    All room types
    All languages

    Show reviews that mention 

    Showing 3540 verified guest comments
    12345
    10.0
    Exceptional
    Nurhuda from Malaysia
    Family with young children
    Grand Deluxe
    Stayed 1 night in May, 2019

    Highly recommended! ”

    I'm actually book for Grand Suite room however been upgraded to Executive Suite room so the room was spacious! The room was so clean & all staff were very friendly and very welcoming. Definitely will come again next time.

    Reviewed May 07, 2019
    9.6
    Exceptional
    Nor from Malaysia
    Family with young children
    Gallery Room (Internal Window)
    Stayed 1 night in March, 2019

    Family vacation”

    Great food and best location,

    Reviewed July 12, 2019
    10.0
    Exceptional
    Nur from Malaysia
    Couple
    Grand Deluxe
    Stayed 1 night in July, 2019

    Exceptional”

    Good hotel as well

    Reviewed July 22, 2019
    3.2
    Shih from Malaysia
    Business traveler
    Gallery Room (Internal Window)
    Stayed 2 nights in July, 2019

    Stayed on 11th floor. Room without window. 2 nights. No hot water for shower. Changed to new room. ”

    New room had hot water right after I changed, but had to wait an hour. Next morning water was completely cold despite waiting. Old and dirty room carpets. OK breakfast.

    Reviewed July 13, 2019
    8.8
    Excellent
    Adam from Malaysia
    Couple
    Gallery Room (Internal Window)
    Stayed 1 night in June, 2019

    Excellent”

    Pros: Located in 1Borneo hyper mall. Can access parking from hotel lift at Level . Cons: Air con was not functioning well. Telephone in the room has very bad smell.

    Reviewed July 02, 2019
    6.4
    Good
    Senthil from Malaysia
    Business traveler
    Superior Rooms
    Stayed 1 night in July, 2019

    Good”

    will stay again in future

    Reviewed July 23, 2019
    7.2
    Very good
    Amir from Malaysia
    Family with young children
    Standard Rooms
    Stayed 2 nights in May, 2019

    Good”

    Located inside 1Borneo Hypermall which is now most shops are empty. Its far from main KK town, though. Our room is so small and too cold even though aircond was switched off. Quite dated and room a bit dark. Other than that everything is fine.

    Reviewed June 03, 2019
    10.0
    Exceptional
    DAVID from Malaysia
    Family with young children
    Superior Rooms
    Stayed 1 night in May, 2019

    Perfect !”

    Clean and comfortable. Staff are really nice and friendly. Delicious breakfast. Strategic location but the parking lot for customer need some improvement. Overall, It is perfect hotel. We will stay next time.

    Reviewed May 21, 2019
    10.0
    Exceptional
    Dayang from Malaysia
    Family with young children
    Standard Rooms
    Stayed 1 night in December, 2018

    Good”

    Nice and will definitely go again.. just a little bit Disappointed when check in the front desk said the all standard room without bathtub but in the apps stated. Have to add money to upgrade room to get the children smile again.

    Reviewed January 02, 2019
    8.8
    Excellent
    Helley from Malaysia
    Family with young children
    Deluxe Room
    Stayed 1 night in October, 2018

    Excellent”

    been requested for early check in., but the was a problem for room to ready and waiting to 3pm, but the Hotel Upgraded my Room to Grand Deluxe. Nice room and worth for the waiting. Overall room was OK but the Foods section need to improve. especially for the variety of foods

    Reviewed October 14, 2018
    7.2
    Very good
    AG from Malaysia
    Family with young children
    Superior Rooms
    Stayed 1 night in June, 2019

    Hotel OK, staff exceptional.”

    I went to the counter to check in at 1 pm but was politely rejected saying their check in is at 2pm. Then I went again at 2pm but politely rejected again as none of their room are ready. I went to check in at 3.30 an was surprised when I got to the room, they have upgraded me to the grand deluxe room. As to cleanliness, it was so-so. The shopping complex, 1Borneo is dying.. A lot of the shop closed down.

    Reviewed July 02, 2019
    9.2
    Exceptional
    Jaimin from Malaysia
    Solo traveler
    Gallery Room (Internal Window)
    Stayed 1 night in July, 2019

    Value for money”

    The room was quite despite its location inside a huge shopping mall. They serve wide variety of foods.

    Reviewed July 15, 2019
    6.0
    Rachel from Malaysia
    Couple
    Gallery Room (Internal Window)
    Stayed 1 night in December, 2018

    Above average”

    fast check in

    Reviewed July 09, 2019
    2.8
    Siti from Malaysia
    Family with teens
    Superior Rooms
    Stayed 1 night in July, 2019

    Acceptable”

    No parking provided and the room bis very small.

    Reviewed July 08, 2019
    9.2
    Exceptional
    Mariam from Malaysia
    Family with young children
    Gallery Room (Internal Window)
    Stayed 2 nights in March, 2019

    Highly recommended”

    Our favourite hotel so far..comfortable & nice interior design,strategic location & convenient as it's adjoining with a mall(1 borneo). I go for it's swimming pool as well,since we're water lovers😘.i borrowed their parking season pass for rm10/day so it makes it even more convenient.will repeat stay definitely👍👍

    Reviewed April 01, 2019
    10.0
    Exceptional
    Norafizah from Malaysia
    Family with young children
    Superior Rooms
    Stayed 2 nights in June, 2019

    Exceptional”

    room 1307 - nice view

    Reviewed June 20, 2019
    10.0
    Exceptional
    Muhd from Brunei Darussalam
    Family with young children
    Gallery Room (Internal Window)
    Stayed 1 night in June, 2019

    Excellent hotel”

    Me and my kids just loved it. Same building with one borneo. 7eleven on the ground floor and dunkin donuts.

    Reviewed June 14, 2019
    8.8
    Excellent
    KASRI from Malaysia
    Family with teens
    Superior Rooms
    Stayed 1 night in May, 2019

    It was a last minute booking but, I managed to get the room which suited my needs. Efficient staff.”

    My family and I always feel welcome to experience our pleasant stay in this hotel... Thank you for the top notch service...

    Reviewed May 21, 2019
    9.6
    Exceptional
    juraidah from Malaysia
    Family with young children
    Gallery Room (Internal Window)
    Stayed 2 nights in May, 2019

    Exceptional”

    bf kurg pilihan.

    Reviewed May 04, 2019
    10.0
    Exceptional
    asni from Malaysia
    Business traveler
    Gallery Room (Internal Window)
    Stayed 2 nights in April, 2019

    business”

    very good

    Reviewed May 02, 2019
    12345
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