Grand Inna Medan
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 Grand Inna Medan
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7.2
Very good
9.1% this month
/10
(366 reviews)See what guests said
See map
8.7
Excellent
Location rating score
Excellent location - Inside city center
Parking
FREE
  • Main Post Office60 m
  • Bank Indonesia70 m
  • City Hall170 m
  • Merdeka Square210 m
  • London Sumatera250 m
  • Mayor's Office260 m
  • Medan Train Station320 m
  • Deli Plaza330 m
  • Grand Palladium Mall360 m
  • Centre Point Mall410 m
  • Free Wi-Fi

    Grand Inna Medan

    Jalan Balaikota No.2, Medan City Center, Medan, Indonesia, 20111 - See map
    "Fast check in, spacious room, clean room, good location, near to many good restaurants, good bfast, nice staff."
    Maju M. - December 26, 2017
    Exceptional reputation
    Recommended by 82% of guests
    Very good service
    7.4 rating for service
    • 320 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Free Wi-Fi in all rooms!

    • Breakfast [free]

    This property is in high demand!

    Booked 47 times

    Property ranking|Compared to 528 Medan properties
    See all rankings
    Room size
    28 sqm.
    Location score
    8.7/10
    Room comfort score
    5.6/10
    Service score
    7.4/10
    Bigger than
    94
    %
    of Medan properties
    Better than
    93
    %
    of Medan properties
    Better than
    90
    %
    of Medan properties
    Better than
    83
    %
    of Medan properties
    Value for money7.2
    Location rating8.7
    Nearest airportKualanamu International Airport (KNO)
    Distance to airport23.0 km

    Rooms available at Grand Inna Medan

    Royal Deluxe
    Royal Deluxe
    ...
    • Room size: 25 m²/269 ft²
    • Street view
    • 2 single beds
    Enter dates to see prices
    Royal Deluxe
    Royal Deluxe
    ...
    • Room size: 32 m²/344 ft²
    • Shower and bathtub
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Deluxe Suite
    Deluxe Suite
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Suite Rooms
    Suite Rooms
    ...
    • Room size: 35 m²/377 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices
    Deluxe
    Deluxe
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Double Or Twin Deluxe
    Double Or Twin Deluxe
    ...
    • Room size: 25 m²/269 ft²
    Enter dates to see prices
    Double or Twin Superior
    Double or Twin Superior
    ...
    • Room size: 16 m²/172 ft²
    Enter dates to see prices
    Suite
    Suite
    ...
    • 1 double bed
    Enter dates to see prices
    Run of House
    Run of House
    ...
    • Shower
    Enter dates to see prices
    Suite(deboer)
    Suite(deboer)
    ...
    • Shower
    Enter dates to see prices

    What people love about Grand Inna Medan

    • 9.6
      Exceptional

      "Very good and comfortable"

      Irwan

      |

      April 10, 2018

    • 8.8
      Excellent

      "Overall, great ."

      Zul

      |

      April 30, 2018

    • 8.8
      Excellent
      Cleanliness

      "Room is clean."

      Madeline

      |

      November 30, 2018

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    More about Grand Inna Medan

    More about Grand Inna Medan

    6.0
    Review score

    "Good hotel and good breakfast!"

    Gary

    |

    December 25, 2018

    An overview

    Show less

    What they offer

    6.4
    Good
    Staff 

    "Staff friendly and helpful."

    David

    |

    February 2, 2016

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Restaurants on site

    Warung Podjok Restaurant
    Cuisine:Asian
    Menu:Buffet

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

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    Reviews of Grand Inna Medan from real guests

    Overall rating
    7.2
    Very good
    From 561 reviews
    Provided by verified guests of
    Agoda Reviews (366)Booking.com Reviews (159)
    Rating via Agoda7.2
    /
    10
    Very good
    9.1% this month
    Cleanliness6.9
    Facilities6.8
    Location8.7
    Room comfort and quality5.6
    Service7.4
    Value for money7.2
    High score for Medan
    Rating
    9+ Exceptional (34)
    8-9 Excellent (24)
    7-8 Very Good (46)
    6-7 Good (39)
    <6 Below Expectation (77)
    Time of the year
    Mar - May (61)
    Jun - Aug (52)
    Sep - Nov (54)
    Dec - Feb (53)
    All guests (366)
    All room types
    All languages

    Show reviews that mention 

    Showing 220 verified guest comments
    12345
    9.6
    Exceptional
    Ka from Malaysia
    Family with young children
    Deluxe
    Stayed 3 nights in February, 2019

    Location is very good easy to find restaurants ”

    There are a lot of restaurants across from the hotel, but you have to cross a road, and the road is a little bit dangerous and there are a lot of cars and there are no traffic lights, everything else is beautiful

    Reviewed February 13, 2019
    7.6
    Very good
    AZAHARI from Malaysia
    Group
    Deluxe
    Stayed 2 nights in April, 2019

    SHORT BREAKAWAY..”

    PRO : 1) ATTENTIVE & FRIENDLY STAFF'S ESPECIALLY FO - MS. JESICA, BELL BOY - MR. TIYAS & HOUSEKEEPING. 2) DAILY CHANGE THE LINENS & TOWELS (NEW) AND SO FAR TRAVELLING TO INDONESIA, THIS IS THE HOTEL WITH MOST COMFORTABLE BED & PILLOWS. AC IS GOOD TOO. CONS : 1) F & B IN THE COFFEE HOUSE NEED MORE VARIETY'S - I HAVE FRIED MEE - IT'S VERY SALTY & HOT CHOC VERY BITTER. 2) THE ROOM NEED IMPROVEMENT ESPECIALLY MINI FRIDGE, CABINETS AND PLS PROVIDE A SLIPPERS AS THE MARBLE FLOOR IS VERY COLD. THANKS.

    Reviewed April 14, 2019
    8.8
    Excellent
    Zul from Malaysia
    Solo traveler
    Deluxe
    Stayed 1 night in April, 2018

    Convenient location”

    Short walking distance to Merdeka walk and Medan Station . The feception staff even remember your name, something that I certainly did not expect from 3 stars city hotel. Breakfast was simple but decent . Overall, great ..

    Reviewed April 30, 2018

    Dear Mr. Zul Warmest Greetings from Grand Inna Medan .... Thank you for your positive comment, we wish to serve you at our best on your next visit. Should you need special request please do not hesitate to contact us in advance. Have a Pleasant day ...... Best Regards, Ika W Hrp Reservation Clerk

    Responded May 07, 2018
    Grand Inna Medan
    8.0
    Excellent
    Kam from Malaysia
    Business traveler
    Stayed 2 nights in January, 2012

    Good location with good courteous service”

    Opposite the eateries (Merdeka Square); except prices are high for food in the Merdeka Square.

    Good average clean hotel whereby staff are friendly and helpful. Rooms are spacious, except TV does not work. Averagely good breakfast. Hotel is too quiet with many rooms not occupied. Supposed to have Internet service in the rooms; internet only at the hotel lobby.

    Reviewed January 22, 2012
    9.2
    Exceptional
    Alhamdi
    Couple
    Deluxe
    Stayed 3 nights in February, 2019

    Great location value for money”

    Great location just right in the city with many restaurants just at walking distance, even the train station too. Friendly staffs at the hotel. Value for money with decent facilities n great service.

    Reviewed February 27, 2019
    8.0
    Excellent
    Wiharti
    Family with young children
    Deluxe
    Stayed 1 night in December, 2018

    Very good”

    The location was right across the Merdeka walk where we could find various option of food. The rooms itself were relatively equal with the value. However, we have to wait for a while to get the towels ready for the rooms. The toiletry (the tissue) was not completely ready when we arrived.

    Reviewed December 07, 2018
    8.8
    Excellent
    Madeline from Singapore
    Family with young children
    Deluxe
    Stayed 1 night in November, 2018

    Antiquated hotel with professional staff”

    Well-trained staff (from front desk to housekeepers) with good command of English. Location is good, a min away from Merdeka Walk and 15min walk to Tjong A Fie Mansion. Almost everything about the hotel is old-fashioned, even the room requires no access card but a key. Room is clean. Wifi in room is unstable though.

    Reviewed November 30, 2018
    4.0
    MeiLani from Cambodia
    Family with young children
    Deluxe
    Stayed 1 night in October, 2018

    QUITE OLD ”

    i like the location but not the hotel it self, i arrived at night and elevator is not working, taking long time for the hotel confirmation by the staff, room is smelly, and quite old , im quite feel crappy because the hotel is quite old but if you want to make it success we might be need to do construction but still can keep "the old trend" image but make it more nicer :)

    Reviewed November 07, 2018
    9.2
    Exceptional
    Abii
    Couple
    Deluxe
    Stayed 1 night in September, 2018

    Excellent location, friendly staff”

    Pros: - excellent location with just walking distance to some land marks. - friendly staff and able to provide extra information with fluent English. - hair dryer provided as per request Con: - the room is quite dark if you did not pull off the curtain - suggest to install new light fitting in the room

    Reviewed September 22, 2018
    7.6
    Very good
    from Singapore
    Solo traveler
    Deluxe
    Stayed 1 night in June, 2019

    So nice experience”

    Clean & spacious room and just walk to nearest shopping mall

    Reviewed June 19, 2019
    7.2
    Very good
    mohammad from Malaysia
    Business traveler
    Deluxe
    Stayed 1 night in May, 2019

    Good location but poor facility”

    Location of this hotel is very good since located near too food court 'Merdeka Walk' and mall. But facilities is quite poor condition and breakfast just okay since no variety and good taste.

    Reviewed May 06, 2019
    10.0
    Exceptional
    Jessie from Malaysia
    Couple
    Deluxe
    Stayed 2 nights in April, 2019

    Worth the Stay”

    With the price that we've booked, i would say that this is worth the stay, it makes my Medan trip completed by staying in a cozy & comfort room + hotel.

    Reviewed April 23, 2019
    10.0
    Exceptional
    Jessie from Malaysia
    Couple
    Deluxe
    Stayed 2 nights in April, 2019

    Great Location + Clean Room”

    The hotel room is clean, service is good & the hotel is near to Merdeka Walk. I feel comfortable & I really enjoy this room so much!

    Reviewed April 23, 2019
    7.6
    Very good
    Yogie from Indonesia
    Solo traveler
    Deluxe
    Stayed 1 night in February, 2019

    Nice location ”

    Hotel with old design, big room and wifi can't connect in corner room

    Reviewed March 07, 2019
    8.0
    Excellent
    Nina from Indonesia
    Group
    Deluxe
    Stayed 3 nights in September, 2018

    Medan”

    Old hotel, old facilities

    Reviewed September 13, 2018
    3.6
    David from Thailand
    Business traveler
    Deluxe
    Stayed 2 nights in April, 2018

    Bad Wifi and room so old”

    Wifi so bad - when I checked with the receptionist - he advised me to open the room door slightly! what an absurd solution!! the room also very old and creepy in the night. The breakfast tasteless and very little choice

    Reviewed April 10, 2018

    Dear Mr. David Warmest Greetings from Grand Inna Medan .... Thank you for your comments about our facilities and services, we have followed up the inconvenience situation that you experienced. For the breakfast menu choices we have made several adjustment. We always tried to do our best to improve our quality and services. Should you have a plan to visit Medan again and choose Grand Inna Medan for your accommodation, please do not hesitate to contact us in advance so you would have a good experience, better than before. Our aim is to serve our guest loyally at our best. Best Regards Samuel D. S General Manager

    Responded May 07, 2018
    Grand Inna Medan
    6.4
    Good
    Mohd from Malaysia
    Couple
    Royal Deluxe
    Stayed 2 nights in March, 2017

    Location is perfect. But room not so good.”

    The hotel is really old. Internet not functioning and on the first night, the receptionist gave us a room (651) located at the end of the corridor. Airconditioning not working and no internet access at all...literally, at all! The next morning we requested to move to another room - the room was more comfortable, with a new fridge and a functioning A/C. Just imagine if the hotel rooms are all fully booked, we would get stucked in the old uncomfortable room - for the price we paid, we wanted a well-functioning AC...if we wanted to sweat, we would have spent on a cheaper hotel! The hotel should provide standard quality for all rooms. What we observed was that, rooms which are located closer to the lift are equipped with functioning WiFi but those located at far end virtually no WiFi...The Hotel should impose cheaper price for rooms without WiFi...not fair for the guests to pay the same price but receive different room facilities. Nevertheless, location wise...perfect albeit the hotel is too expensive for what you get.

    Reviewed April 03, 2017

    Dear Mr. Mohd Warmest Greeting from Grand Inna Medan ... First of all we would like apologize for the inconvenience experience that you had during your stay with us. We have improved several matters that you mentioned. Should you have a plan to visit Medan again and choose Grand Inna Medan as your accommodation, we will assure you that you will have a pleasant stay. Best Regards Samuel. D. S General Manager

    Responded May 09, 2018
    Grand Inna Medan
    6.8
    Good
    David from Australia
    Solo traveler
    Deluxe
    Stayed 2 nights in July, 2016

    Good location in older hotel”

    A once grand and modern hotel in a great location for transport, train station and older parts of town, not pretty run down ..really it needs renovation for just about everything but I wonder if they're planning to pull down and rebuild, so postponing and repairs. It really is showing its age in most aspects, but it has a big breakfast and remains good value and convenient if you don't mind the general air of fatigue.

    Reviewed July 29, 2016
    6.4
    Good
    David from Australia
    Solo traveler
    Deluxe
    Stayed 3 nights in January, 2016

    Out of date but great location”

    Like most Indonesian cities there has been a boom of newer hotels recently, outclassing the rather older ones that were good in their day. Dharma Deli is one of these latter earlier hotels, once it must have been quite impressive but now it's bit shabby and rundown. From an earlier time ..eg few power points. But its a great location near the station, the Merdeka Walk eating street, Chinatown eats in Jl Semarang, and a walk from TipTop cafe and the Tjong A Fie mansion-museum. It was fine for me ..staff friendly and helpful. Heavy traffic in last section to the hotel, but all-round if you don't mind the need for a renovation, it's fine.

    Reviewed February 02, 2016
    5.3
    Anthony from Afghanistan
    Business traveler
    Stayed 1 night in February, 2015

    I stayed in the original old section. It is old”

    The air conditioning was cold, the location was good, check out was efficient

    I was in the old wing. No lift so must carry luggage up stairs. The bathroom was enormous but old and stained. The water in the basin would not drain, guess that why no plug supplied etc. Breakfast was not nice for me.

    Reviewed March 10, 2015
    12345
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    Grand Inna Medan
    |Very good 7.2
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    • Excellent location
    • Centre Point Mall
    • Medan Train Station is within 0.32 km