Grand Inna Tunjungan Hotel
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Deluxe Twin Grand Inna Tunjungan Hotel
Lobby Grand Inna Tunjungan Hotel
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7.9
Very good
/10
(455 reviews)See what guests said
See map
8.7
Excellent
Location rating score
Excellent location - Inside city center
Popular neighborhood
Parking
Available
  • Transnet100 m
  • Top Ten & Coyote Bar180 m
  • Plaza Tunjungan180 m
  • Grahadi Building260 m
  • Monumen Gubernur Suryo260 m
  • Museum Perjuangan Surabaya260 m
  • Gramedia Bookstore290 m
  • Wartel Shops290 m
  • Joko Dolog Buddhist Statue300 m
  • Pasar Genteng420 m
  • Free Wi-Fi

    Grand Inna Tunjungan Hotel

    Jl Gubernur Suryo 1-3, Surabaya Center, Surabaya, Indonesia, 60271 - See map
    "It is good value considering the prime location and I would happily stay there again when next in Surabaya"
    ALFRED - July 10, 2018
    Exceptional reputation
    Recommended by 94% of guests
    Excellent service
    8.0 rating for service
    • Located in heart of Surabaya

    • Free Wi-Fi in all rooms!

    • Hot tub

    • Sauna

    • Air conditioning

    This property is in high demand!

    Booked 28 times

    Property ranking|Compared to 1,506 Surabaya properties
    See all rankings
    Room comfort score
    7.6/10
    Room size
    33 sqm.
    Location score
    8.7/10
    Service score
    8.0/10
    Better than
    97
    %
    of Surabaya properties
    Bigger than
    97
    %
    of Surabaya properties
    Better than
    96
    %
    of Surabaya properties
    Better than
    91
    %
    of Surabaya properties
    Value for money7.8
    Distance to city center1 km
    Location rating8.7
    Nearest airportJuanda International Airport (SUB)
    Distance to airport13.9 km

    Rooms available at Grand Inna Tunjungan Hotel

    7.6
    Very good
    Room comfort & quality
    Suite Single
    Suite Single
    ...
    • Room size: 54 m²/581 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Superior Twin
    Superior Twin
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Deluxe Twin
    Deluxe Twin
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Deluxe Single
    Deluxe Single
    ...
    • Room size: 28 m²/301 ft²
    Enter dates to see prices
    Superior Single
    Superior Single
    ...
    • Room size: 28 m²/301 ft²
    Enter dates to see prices
    Twin Superior
    Twin Superior
    ...
    • Room size: 28 m²/301 ft²
    Enter dates to see prices
    Double Or Twin Deluxe
    Double Or Twin Deluxe
    ...
      Enter dates to see prices
      Twin Deluxe
      Twin Deluxe
      ...
      • Room size: 28 m²/301 ft²
      Enter dates to see prices
      Double or Twin Superior
      Double or Twin Superior
      ...
        Enter dates to see prices
        Junior Suite Standard
        Junior Suite Standard
        ...
        • Room size: 54 m²/581 ft²
        Enter dates to see prices

        What people love about Grand Inna Tunjungan Hotel

        • 8.0
          Very good
          Spaciousness

          "Spacious room and clean, near to Tunjungan Plaza."

          Bakri

          |

          December 15, 2016

        • 8.0
          Very good
          Location

          "Great location and breakfast selection was good."

          Ai W.

          |

          September 29, 2018

        • 6.0
          Review score
          Location

          "Location is across the road from a nice mall."

          JESSE

          |

          June 9, 2017

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        More about Grand Inna Tunjungan Hotel

        More about Grand Inna Tunjungan Hotel

        10.0
        Exceptional

        "The room is big and the bed was also comfortable."

        NIZAM

        |

        September 18, 2018

        An overview

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        What they offer

        10.0
        Exceptional
        Staff 

        "The staffs were very friendly and helpful."

        NIZAM

        |

        September 18, 2018

        View all reviews
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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Food and dining

        Restaurants on site

        Palapa Coffee Shop
        Cuisine:Asian
        Menu:Buffet, A-la-carte

        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Property's guest policies

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        Some helpful facts

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        Reviews of Grand Inna Tunjungan Hotel from real guests

        Overall rating
        7.9
        Very good
        From 706 reviews
        Provided by verified guests of
        Agoda Reviews (455)Booking.com Reviews (200)
        Rating via Agoda7.9
        /
        10
        Cleanliness7.7
        Facilities7.4
        Location8.7
        Room comfort and quality7.6
        Service8.0
        Value for money7.8
        High score for Surabaya
        Rating
        9+ Exceptional (62)
        8-9 Excellent (68)
        7-8 Very Good (109)
        6-7 Good (47)
        <6 Below Expectation (53)
        Time of the year
        Mar - May (86)
        Jun - Aug (94)
        Sep - Nov (73)
        Dec - Feb (86)
        All guests (455)
        All room types
        All languages

        Show reviews that mention 

        Showing 339 verified guest comments
        12345
        6.4
        Good
        Sayed from Bahrain
        Solo traveler
        Superior Twin
        Stayed 1 night in July, 2019

        Very old hotel. The management is operating this hotel with the minimum cost ”

        They didnt give any priority to the hygiene

        Reviewed July 23, 2019

        Dear Sayed, Thank you for your feedback regarding your recent stay at Grand Inna Tunjungan Hotel, we apologize if there is something made you uncomfortable during your stay at our Hotel. Sincerely, Fajar Subeni General Manager

        Responded July 29, 2019
        Grand Inna Tunjungan Hotel
        9.6
        Exceptional
        Yogi
        Business traveler
        Superior Twin
        Stayed 1 night in July, 2019

        Excellent ”

        No complaint, room is big, breakfast is variety.. Have Gym and Pool... It's satisfying..

        Reviewed July 16, 2019

        Dear Mr. Yogi, Thank you for your feedback regarding your recent stay at Grand Inna Tunjungan Hotel.. Sincerely, Fajar Subeni General Manager

        Responded July 29, 2019
        Grand Inna Tunjungan Hotel
        6.4
        Good
        vera from Indonesia
        Group
        Superior Twin
        Stayed 1 night in November, 2018

        Location ”

        Location in in the heart of the city. the road always busy and very noisy. Please choose the room away from the roadside otherwise you won't sleep well of the noise.

        Reviewed July 04, 2019

        Dear Mr. Erna, Thank you for your feedback regarding your recent stay at Grand Inna Tunjungan, we apologize if there is something made you uncomfortable during your stay at our Hotel. Sincerely, Fajar Subeni General Manager

        Responded July 05, 2019
        Grand Inna Tunjungan Hotel
        9.6
        Exceptional
        Angela from Malaysia
        Group
        Superior Twin
        Stayed 1 night in May, 2019

        Good location”

        Near the shopping mall , nice room

        Reviewed May 21, 2019

        Dear Mrs. Angela, Thank you for your feedback regarding your recent stay at Grand Inna Tunjungan, please let us know if you want to visit us again. hope we can see you on another occasion. Sincerely, Fajar Subeni General Manager

        Responded May 24, 2019
        Grand Inna Tunjungan Hotel
        10.0
        Exceptional
        Agus from Indonesia
        Business traveler
        Deluxe Single
        Stayed 1 night in May, 2019

        Good hotel”

        Good hotel

        Reviewed May 12, 2019

        Dear Mr. Agus, Thank you for your feedback regarding your recent stay at Grand Inna Tunjungan, please let us know if you want to visit us again. hope we can see you on another occasion. Sincerely, Fajar Subeni General Manager

        Responded May 24, 2019
        Grand Inna Tunjungan Hotel
        8.8
        Excellent
        ALFRED from Australia
        Couple
        Superior Twin
        Stayed 1 night in June, 2018

        classic balinese style”

        the staff were helpful and efficient, the room clean and the breakfast was very good with many choices. It is good value considering the prime location and I would happily stay there again when next in Surabaya

        Reviewed July 10, 2018

        Dear Mr. Alfred Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we are really thankful for your appreciation, please let us know if you want to visit us . hope we can see you again in another occasion. Sincerely, Fajar Subeni General Manager

        Responded July 11, 2018
        Grand Inna Tunjungan Hotel
        9.2
        Exceptional
        Praewpannara from Thailand
        Business traveler
        Superior Single
        Stayed 2 nights in March, 2018

        Overall is Okay.”

        pros : the location is so closed to the biggest mall in Surabaya. The hotel is clean and comfy. The staffs can speak English. They are friendly and helpful. cons : The hotel is quite old. The room is not soundproof at all. I could hear loud music from the outside in my room. Some facilities in the room were broken, such as my bath tab, there was only hot water coming.

        Reviewed March 12, 2018

        Dear Mr. Praewpannara , Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we are really sorry if there is something make you uncomfortable, please let us know if you want to visit us again. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager

        Responded April 25, 2018
        Grand Inna Tunjungan Hotel
        8.4
        Excellent
        Benjamin from Singapore
        Solo traveler
        Superior Twin
        Stayed 1 night in July, 2016

        Good location, excellent staff but mosquito infested”

        The location is great! Within walking distance to Tunjungan Plaza. There's a bus stop right in front of the entrance along with option of minivans & taxis. The staff were very friendly, helpful & professional. The room was decent. It's clean, although the place seems a little dated. My biggest complain is the mosquito problem in the hotel. I've killed over 8 mosquitoes in the room yet I still got bitten while I slept. I've also been bitten along the corridors, elevators and the main lobby. Would've been a really nice place to stay if not for the mosquito infestation.

        Reviewed July 08, 2016

        Dear Mr. Benjamin , Thank your for your feedback regarding to your stay at Grand Inna Tunjungan, we are very sorry about the problem you experienced and I do really apologize for it. and we already reflected this problem to related department. please let us know if you want to visit us again. hope we can see you again in another occasion. Sincerely, Fajar Subeni General Manager

        Responded April 26, 2018
        Grand Inna Tunjungan Hotel
        8.7
        Excellent
        ADI from Indonesia
        Family with young children
        Superior Twin
        Stayed 1 night in July, 2015

        Cheap 4 star hotel at great location”

        Location, Room, Price

        This is now new hotel, but I think they have renovated the room. Located at centre surabaya, very near to Tunjungan Plaza, and just walk across road about 150m to 24 hour McD and KFC. Breakfast not much varied, but it is OK. They didnt charge for children's breakfast. We still found some mosquito, and still noise from the road infront the hotel, even they have double window.

        Reviewed July 27, 2015

        Dear Mr. Adi, Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we always try to improve our hotel quality for our guest satisfy, please let us know if you want to visit us again. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager

        Responded April 26, 2018
        Grand Inna Tunjungan Hotel
        10.0
        Exceptional
        charles from Indonesia
        Business traveler
        Superior Twin
        Stayed 1 night in June, 2019

        Very good”

        More than now

        Reviewed June 30, 2019

        Dear Mr. Charles, Thank you for your feedback regarding your recent stay at Grand Inna Tunjungan. Sincerely, Fajar Subeni General Manager

        Responded July 05, 2019
        Grand Inna Tunjungan Hotel
        7.6
        Very good
        Indrapradja from Indonesia
        Family with young children
        Superior Twin
        Stayed 1 night in December, 2018

        Its time for renovation”

        I know this hotel has been around for a long time. It has passed its glory and a major makeover is definitely needed. First i really appreciate the big twin beds 120 cm that you can holywood. Our son likes to toss and turn when sleeping, so having an extra big bed is a nice perk. One problem we found is that the bed is too old. It sagged when i lay on it. For a 4 star hotel this is not acceptable. Another big problem is the cleanliness. The bathroom is pretty clean, however the bedroom floor under the bed and around the table is very dirty. I also noticed that the AC controller is old and rusty. Wifi signal is very weak in our room making it hard to access emails. The only good thing about this hotel is its proximity to Tunjungan Plaza. I have to mention that their staff is very profesional and polite. They answered and brought in all our request in a speedy manner. Id say that im very impressed with their service.

        Reviewed December 30, 2018

        Dear Mr. Indrapradja, Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we are very sorry about the problem you experienced and I do really apologize for it. and we already reflected this problem to related department. please let us know if you want to visit us again. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager

        Responded January 16, 2019
        Grand Inna Tunjungan Hotel
        10.0
        Exceptional
        NIZAM from Malaysia
        Family with teens
        Superior Single
        Stayed 3 nights in September, 2018

        We stayed for 3 nights at the hotel. Everything was excellent. Close proximity to everything needed.”

        The staffs were very friendly and helpful. The room is big and the bed was also comfortable. The best place to stay in Surabaya. Its location made it very strategic to move around the city centre. The breakfast spread was very good. Surely will stay again in this hotel for my next visit and will recommend to my family members, friends and staffs.

        Reviewed September 18, 2018

        Dear Mr. Nizam, Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we always try to improve our hotel quality for our guest satisfy, please let us know if you want to visit us again. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager

        Responded September 21, 2018
        Grand Inna Tunjungan Hotel
        9.2
        Exceptional
        Jung from South Korea
        Solo traveler
        Superior Single
        Stayed 3 nights in March, 2019

        Good location”

        Tunjungan plaza is very close. Staffs are frindly and breakfast is nice. But it is close to big road, so makes a lot of noisy.

        Reviewed March 19, 2019

        Dear Mr. Jung, Thank You for your feedback regarding to your recent stay at Grand Inna Tunjungan Hotel, we are sorry if there is something make you uncomfortable. Regards, Fajar Subeni General Manager

        Responded April 01, 2019
        Grand Inna Tunjungan Hotel
        10.0
        Exceptional
        erna from Indonesia
        Family with young children
        Superior Twin
        Stayed 1 night in June, 2019

        Very comfortable”

        This is a very strategic hotel in the middle of the city, very comfortable, spacious rooms, good food, you must come when visiting Surabaya.

        Reviewed June 24, 2019

        Dear Mr. Erna, Thank you for your feedback regarding your recent stay at Grand Inna Tunjungan. Sincerely, Fajar Subeni General Manager

        Responded July 05, 2019
        Grand Inna Tunjungan Hotel
        10.0
        Exceptional
        didik from Indonesia
        Group
        Deluxe Single
        Stayed 2 nights in February, 2019

        1 malam di surabaya”

        good n excelent

        Reviewed February 27, 2019

        Kepada Yth. Bapak Didik Terima kasih atas ulasan yang telah diberikan kepada Grand Inna Tunjungan. Salam, Fajar Subeni General Manager

        Responded April 29, 2019
        Grand Inna Tunjungan Hotel
        10.0
        Exceptional
        didik from Indonesia
        Group
        Superior Single
        Stayed 1 night in February, 2019

        1 malam di surabaya”

        good n excelent

        Reviewed February 27, 2019

        Kepada Yth. Bapak Didik Terima kasih atas ulasan yang telah diberikan kepada Grand Inna Tunjungan. Salam, Fajar Subeni General Manager

        Responded April 29, 2019
        Grand Inna Tunjungan Hotel
        10.0
        Exceptional
        didik from Indonesia
        Group
        Deluxe Twin
        Stayed 1 night in February, 2019

        1 malam di surabaya”

        good n excelent

        Reviewed February 27, 2019

        Kepada Yth. Bapak Didik Terima kasih atas ulasan yang telah diberikan kepada Grand Inna Tunjungan. Salam, Fajar Subeni General Manager

        Responded April 29, 2019
        Grand Inna Tunjungan Hotel
        8.0
        Excellent
        amat from Malaysia
        Business traveler
        Superior Twin
        Stayed 3 nights in November, 2018

        Polite staff , clean and location is near the mall .. good breakfast as well.”

        will be back ..

        Reviewed November 15, 2018

        Dear Mr. Amat, Thank you for your feedback regarding to your recent stay at Grand Inna Tunjungan Hotel, hope we can see you again in another occasion. Sincerely, Fajar Subeni General Manager

        Responded November 16, 2018
        Grand Inna Tunjungan Hotel
        8.0
        Excellent
        Ai from Malaysia
        Group
        Superior Twin
        Stayed 1 night in August, 2018

        Great location to the shopping mall”

        Easy to access to the largest shopping mall in town. Great location and breakfast selection was good.

        Reviewed September 29, 2018

        Dear Mr. Ai, Thank you for your feedback regarding to your recent stay at Grand Inna Tunjungan Hotel, please let us know if you want to visit us again. Sincerely, Fajar Subeni General Manager

        Responded October 01, 2018
        Grand Inna Tunjungan Hotel
        8.4
        Excellent
        Supriyono from Indonesia
        Business traveler
        Superior Twin
        Stayed 1 night in September, 2018

        Rekomendasi menginap”

        Letak strategis, hotel BUMN, rekomendasi menginap

        Reviewed September 28, 2018

        Kepada Yth, Bapak Supriyono Terima kasih atas ulasan yang telah diberikan kepada Grand Inna Tunjungan Hotel, kami berharap dapat kembali melayani Bapak dilain kesempatan. Salam, Fajar Subeni General Manager

        Responded October 01, 2018
        Grand Inna Tunjungan Hotel
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        Grand Inna Tunjungan Hotel
        |Very good 7.9
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        • Excellent location
        • Plaza Tunjungan
        • Gubeng Train Station is within 1.2 km