Heartland Queenstown Hotel
Heartland Queenstown Hotel
See all 33 photos
Standard - 3 Single Beds - Bathroom Heartland Queenstown Hotel
Standard - 3 Single Beds - Bathroom
See all 33 photos
Interior view Heartland Queenstown Hotel
Interior view
See all 33 photos
Exterior view Heartland Queenstown Hotel
Exterior view
See all 33 photos
Exterior view Heartland Queenstown Hotel
Exterior view
See all 33 photos
See map Heartland Queenstown Hotel
See map
Excellent
Location
8.5
See all 33 photos Heartland Queenstown Hotel
See all 33 photos
Removed from saved list

Heartland Queenstown Hotel

Excellent location
Stay in the heart of Queenstown
Have a question for Heartland Queenstown Hotel?
Excellent
From 396 reviewsSee what guests said
8.1
Recommended by 84% of guests
  • 310 meters to public transportation

  • Heart of the city

  • Free Wi-Fi in all rooms

  • Room service [24-hour]

Room choices
8.3
Excellent
Room comfort & quality
Family  Room with Lake View
Family Room with Lake View
...
  • Garden view
  • 50 m²/538 ft²
  • 2 single beds and 1 queen b...
Enter dates to see prices
Family - Quad Room
Family - Quad Room
...
  • Garden view
  • 50 m²/538 ft²
  • 2 single beds and 1 queen b...
Enter dates to see prices
Superior - King Bed
Superior - King Bed
...
  • Garden view
  • 39 m²/420 ft²
  • 1 king bed
Enter dates to see prices
Standard King
Standard King
...
  • Garden view
  • 30 m²/323 ft²
  • 1 double bed and 1 king bed
Enter dates to see prices
Superior Twin Room
Superior Twin Room
...
  • Garden view
  • 30 m²/323 ft²
  • 1 single bed and 1 queen be...
Enter dates to see prices
Standard Twin
Standard Twin
...
  • Garden view
  • 30 m²/323 ft²
  • 1 single bed and 1 queen be...
Enter dates to see prices
Standard Studio Twin
Standard Studio Twin
...
  • Mountain view
  • 30 m²/323 ft²
  • 1 single bed and 1 queen be...
Enter dates to see prices
Premium King Chalet
Premium King Chalet
...
  • Lake view
  • 30 m²/323 ft²
  • 1 super king bed
Enter dates to see prices
Family Room With Views
Family Room With Views
...
  • 50 m²/538 ft²
  • Bathtub
Enter dates to see prices
Chalet King room
Chalet King room
...
  • Partial lake view
  • 30 m²/323 ft²
  • 1 super king bed
Enter dates to see prices
Have a question for Heartland Queenstown Hotel?
Up to 30% off with Agoda Insider Deals!

Prices drop the moment you sign in!

Sign in now
More about Heartland Queenstown Hotel

More about Heartland Queenstown Hotel

An overview

Show more

Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show less

What they offer

Show less

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show more

Guest policies

Show more

Some helpful facts

Show more

Real reviews from real guests

Agoda Reviews (396)Booking.com Reviews (1381)
8.1
Excellent
Read reviews from:
Cleanliness8.4
Facilities7.7
Location8.5
Room comfort and quality8.3
Service8.3
Value for money7.9
Provided by verified guests of Agoda
Filter guest comments by:
Language
English
简体中文
한국어
日本語
more
Room type
Family Room with Lake View
Standard - 3 Single Beds
Standard King
Superior - King Bed
more
Sort guest comments by:
Search reviews
Now you can search for any keyword within the reviews
Showing 304 verified guest comments
12345
9.2
Exceptional
Low from Singapore
Group
Standard Twin
Stayed 5 nights in July, 2018
Simple but caters all your needs”
The room was spacious and very clean. Staff were very friendly. However, you will need to climb up a steep slope from the town centre so it might not be a good idea for older folks. It is a stone's throw away from town centre, 5min or so walk, where you can get good food and do shopping at the supermarket. It is also very near Queenstown Gardens and Kiwi Wildlife Reserve. Room service was really yummy. Down side is that though there is parking available, there might not be enough for everyone.
Reviewed July 12, 2018
9.6
Exceptional
Mattia from Australia
Couple
Premium King Chalet
Stayed 4 nights in July, 2018
Nice and cozy! ”
-Easy walk into town -Great view of the lake -Good size room -Friendly staff
Reviewed July 11, 2018
8.4
Excellent
Dimitri from Australia
Solo traveler
Superior Twin Room
Stayed 7 nights in June, 2018
Stone's throw.”
Really good location for a really good price. The room was made up daily and was always warm upon arrival. Room service was prompt and the staff were all very pleasant. I'll recommend the Heartland to anyone and would stay there again.
Reviewed July 03, 2018
Good morning Dim itri, Thank you for taking time to rate and review Heartland Hotel Queenstown, We appreciate the feedback and hope to see you again very soon, Kind regards, Sunil Siraboina - Hotel Manager
Responded July 08, 2018
Heartland Queenstown Hotel
10.0
Exceptional
Robert from United Kingdom
Couple
Standard King
Stayed 1 night in May, 2018
Very good place.”
Nice hotel, great views from second floor, staff were good and helpful, food was good and a reasonable price, going to Queenstown decent place to stay.
Reviewed May 27, 2018
Good morning Robert, Thank you for taking time to rate and review Heartland Hotel Queenstown, We appreciate the feedback and hope to see you again very soon, Kind regards, Sunil Siraboina - Hotel Manager
Responded May 31, 2018
Heartland Queenstown Hotel
8.8
Excellent
Roger from United States
Couple
Standard King
Stayed 1 night in May, 2018
Nice hotel, convenient to town”
The hotel has modern decor. It is very convenient for downtown, being a short - but steep - walk. Parking is limited in the hotel grounds. Wifi is free but not great. Bed very comfortable. Everything very clean. Staff helpful. Good value for money in Queenstown.
Reviewed May 20, 2018
Good morning Roger, Thank you for taking the time to rate and such a great review Heartland Hotel Queenstown which is shared with our team, We appreciate the feedback and hope to see you again very soon, Kind regards, Sunil Siraboina - Hotel Manager
Responded May 31, 2018
Heartland Queenstown Hotel
7.2
Very good
Patsiri from Thailand
Business traveler
Family - Quad Room
Stayed 2 nights in April, 2018
Unfriendly lady receptionist ”
I have wait for her service in the row front counter. My queue walked to her but she turn back walk ask European couple service them although I come first and they didn’t in the row.
Reviewed April 28, 2018
Good morning Patsiri, Thank you for taking the time to rate and review Heartland Hotel Queenstown, Sincere apologies for not meeting your expectations, We appreciate the feedback and hope to see you again very soon, Kind regards, Sunil Siraboina - Hotel Manager
Responded April 30, 2018
Heartland Queenstown Hotel
8.0
Excellent
Patsiri from Thailand
Family with young children
Superior Twin Room
Stayed 2 nights in April, 2018
Check refrigerator ”
Suggest : check mini bar and refrigerator if empty please inform receptionist immediately. Otherwise, we must have pay mini bar although it’s empty in the refrigerator.
Reviewed April 28, 2018
Good morning Patsiri, Thank you for taking the time to rate and review Heartland Hotel Queenstown, Sincere apologies for not meeting your expectations, We appreciate the feedback and hope to see you again very soon, Kind regards, Sunil Siraboina - Hotel Manager
Responded April 30, 2018
Heartland Queenstown Hotel
9.2
Exceptional
Patsiri from Thailand
Family with young children
Standard Twin
Stayed 2 nights in April, 2018
Bell boy friendly but receptionist no welcome Asian ”
Lady receptionist isn’t nice welcome and look us down in while European check in but nice smile welcome
Reviewed April 28, 2018
Good morning Patsiri, Thank you for taking the time to rate and review Heartland Hotel Queenstown, Sincere apologies for not meeting your expectations, We appreciate the feedback and hope to see you again very soon, Kind regards, Sunil Siraboina - Hotel Manager
Responded April 30, 2018
Heartland Queenstown Hotel
8.8
Excellent
Lynn from United Kingdom
Couple
Standard King
Stayed 1 night in April, 2018
Full of very noisy Chinese groups”
We have nothing against any nationalities, but Queenstown is swamped with loud, rude Chinese tourist groups and this hotel was full of them, making sleep impossible. I would recommend getting a quieter apartment further away from the centre. Nothing wrong with the hotel itself, just that they choose to accept large groups.
Reviewed April 26, 2018
Good morning Lynn, Thank you for taking the time to rate and review Heartland Hotel Queenstown, Sincere apologies for not meeting your expectations, We appreciate the feedback and hope to see you again very soon, Kind regards, Sunil Siraboina - Hotel Manager
Responded April 30, 2018
Heartland Queenstown Hotel
9.2
Exceptional
Nohan from Indonesia
Solo traveler
Superior Twin Room
Stayed 3 nights in March, 2018
Nice ”
The location is not far from city center, but only need lil walking hike up to the hotel. The room is very clean, the staffs are nice, the wifi is free. Some weaknesses are no elevator (lucky me, I just need to go 1 floor up and down) and the parking spaces is just few.
Reviewed April 07, 2018
Good morning Nohan, Thank you for taking the time to rate and review Heartland Hotel Queenstown, We appreciate the feedback and hope to see you again very soon, Kind regards, Sunil Siraboina - Hotel Manager
Responded April 18, 2018
Heartland Queenstown Hotel
8.0
Excellent
John from New Zealand
Couple
Superior - King Bed
Stayed 1 night in March, 2018
Very good”
Get with the times and do bathrooms up. No need for high baths with shower over bath, Dirty bath very old.Disappointed Bathroom wasn't up to our standard..
Reviewed March 16, 2018
Good morning John, Thank you for taking the time to rate and review Heartland Hotel Queenstown, Sincere apologies for not meeting your expectations, We appreciate the feedback and hope to see you again very soon, Kind regards, Sunil Siraboina - Hotel Manager
Responded April 30, 2018
Heartland Queenstown Hotel
6.0
THI from Vietnam
Couple
Standard Twin
Stayed 1 night in February, 2018
not value for money ”
We feel pricey with the accommation and no breakfast or have a purchase with 30 nzd pp. The room is ok. Location with a bit walk up the hill and not very centre. Staffs dont smile just look to computer.
Reviewed February 22, 2018
Good morning THI, Thank you for taking the time to rate and review Heartland Hotel Queenstown, Sincere apologies for not meeting your expectations, We appreciate the feedback and hope to see you again very soon, Kind regards, Sunil Siraboina - Hotel Manager
Responded April 30, 2018
Heartland Queenstown Hotel
9.2
Exceptional
Gayan from Sri Lanka
Couple
Standard King
Stayed 3 nights in January, 2018
Superb location”
Great location with views of Mount Cook and surroundings. If you’re into walks/hiking you will love your stay at Hermitage. Food is little overpriced, recommend the Bar and Grill (10 minuets walk or get the free shuttle) for some reasonably priced food.
Reviewed February 05, 2018
Good morning Gayan, Thank you for taking the time to rate and review Heartland Hotel Queenstown, Sincere apologies for not meeting your expectations in terms of our culinary offerings, We appreciate the feedback and hope to see you again very soon, Kind regards, Sunil Siraboina - Hotel Manager
Responded April 30, 2018
Heartland Queenstown Hotel
8.0
Excellent
Debra from New Zealand
Couple
Chalet King room
Stayed 2 nights in January, 2018
Friendly staff, very helpfull”
Clean and tidy accommodation, very central to everything
Reviewed February 02, 2018
Good morning, Thank you for taking the time to rate and review Heartland Hotel Queenstown online via agoda.co.nz We value your feedback and hope to see you stunning Queenstown again very soon, Kind regards, Ramon James - Hotel Manager
Responded February 03, 2018
Heartland Queenstown Hotel
7.6
Very good
Blake from Australia
Couple
Chalet King room
Stayed 3 nights in January, 2018
Very good”
No air conditioning in summer was a little hot.
Reviewed January 27, 2018
Good morning, Thank you for taking the time to rate and review Heartland Hotel Queenstown online via agoda.co.nz We value your feedback and hope to see you stunning Queenstown again very soon, Kind regards, Ramon James - Hotel Manager
Responded February 03, 2018
Heartland Queenstown Hotel
5.6
Zhuoying from Australia
Family with teens
Superior Twin Room
Stayed 2 nights in January, 2018
Just not worth the money ”
We paid around AUD$310 per night and the toilet door in my room can’t even close properly! Also, the toilet was nearly broken when I sat on it and I’m 55kg. Everything inside the room was old, just not worth the money, there are better options for accomodation in Queenstown I believe!
Reviewed January 09, 2018
Good morning, Thank you for taking the time to rate and review Heartland Hotel Queenstown online via agoda.co.nz We value your feedback and hope to see you stunning Queenstown again very soon, Kind regards, Ramon James - Hotel Manager
Responded February 03, 2018
Heartland Queenstown Hotel
9.6
Exceptional
SUNYOUNG from South Korea
Family with teens
Standard Studio Twin
Stayed 1 night in January, 2018
Good!”
Very comfortable place. I can see the nice view
Reviewed January 08, 2018
Good morning, Thank you for taking the time to rate and review Heartland Hotel Queenstown online via agoda.co.nz We value your feedback and hope to see you stunning Queenstown again very soon, Kind regards, Ramon James - Hotel Manager
Responded February 03, 2018
Heartland Queenstown Hotel
9.2
Exceptional
Ian from New Zealand
Solo traveler
Standard Twin
Stayed 1 night in December, 2017
A good quality hotel in a great location.”
I've stayed at a bunch of hotels in Queenstown (what's not to love about the place) and have stopped here twice - it's slightly dated yes but consistently good for the money. The town sits in a bowl around Lake Wakatipu, so is surrounded by hills and stunning mountainous terrain. This hotel is set back from the main road into town, up quite a steep hill - that's fine, just take it steady. However, it's only 300m to the CBD (top of town mall) and 500m to the lake beach. You can't beat the combination of location and view, except from the 5* hotels on the front or the Esplanade. The rooms are quite spacious, have everything you need: a comfortable bed, good TV, chairs, tea/coffee selection, fridge/minibar (fairly priced), storage and good sized bathroom - I'll add that the shower in my room was one of the most powerful I've had anywhere (bliss)! Bonuses include a small balcony to sit and drink in the local wines and views; further enhanced from an upstairs unit. Would return again.
Reviewed December 26, 2017
Good morning, Thank you for taking the time to rate and review Heartland Hotel Queenstown online via agoda.co.nz We value your feedback and hope to see you stunning Queenstown again very soon, Kind regards, Ramon James - Hotel Manager
Responded February 03, 2018
Heartland Queenstown Hotel
5.6
aekarin from Australia
Group
Standard Studio Twin
Stayed 1 night in April, 2017
Above average”
I stayed at this place a couple of times before when visiting Queenstown. The service was average but it getting worse than it used to be. The bathroom is small as usual and the wall is too thin, you can hear noise made from drunk guests outside. What turn me off is that the car parking spaces are limited. We stayed at ground floor, went out for dinner and come back to find out there was car park right front of the door to our room despite the space is assigned to our room. It left little space between our front door for us to squeeze ourselves pass it. I made a complaint to staff but with no avail, they cannot do anything. May consider other place to stay next time.
Reviewed December 25, 2017
Good morning, Thank you for taking the time to rate and review Heartland Hotel Queenstown online via agoda.co.nz We value your feedback and hope to see you stunning Queenstown again very soon, Kind regards, Ramon James - Hotel Manager
Responded February 03, 2018
Heartland Queenstown Hotel
7.6
Very good
wai from United States
Group
Family Room with Lake View
Stayed 1 night in December, 2017
Good View”
Good view and friendly staff. It just the wooden house has relatively poor sound proof.
Reviewed December 23, 2017
Good morning, Thank you for taking the time to rate and review Heartland Hotel Queenstown online via agoda.co.nz We value your feedback and hope to see you stunning Queenstown again very soon, Kind regards, Ramon James - Hotel Manager
Responded February 03, 2018
Heartland Queenstown Hotel
12345
This is a popular property. Don't miss out!

Back to search results

Back to room choices