Hotel Grand Chancellor Palm Cove
Hotel Grand Chancellor Palm Cove
See all 30 photos
Standard Room - Bed Hotel Grand Chancellor Palm Cove
Standard Room - Bed
See all 30 photos
Lobby Hotel Grand Chancellor Palm Cove
Lobby
See all 30 photos
Interior view Hotel Grand Chancellor Palm Cove
Interior view
See all 30 photos
Kid’s club Hotel Grand Chancellor Palm Cove
Kid’s club
See all 30 photos
See map Hotel Grand Chancellor Palm Cove
See map
Excellent
Location
8.0
See all 30 photos Hotel Grand Chancellor Palm Cove
See all 30 photos
Removed from saved list

Hotel Grand Chancellor Palm Cove

Excellent location
See what's nearby
Have a question for Hotel Grand Chancellor Palm Cove?
Very good
From 94 reviewsSee what guests said
7.5
  • Airport transfer

  • Air conditioning

  • Currency exchange

  • Daily housekeeping

Room choices
2 Bedroom Superior
2 Bedroom Superior
...
  • Garden view
  • 80 m²/861 ft²
  • 2 king beds or 2 super king...
Enter dates to see prices
Superior Suite
Superior Suite
...
  • Garden view
  • 70 m²/753 ft²
  • 1 king bed or 1 super king ...
Enter dates to see prices
Standard Room
Standard Room
...
  • Garden view
  • 50 m²/538 ft²
  • 2 double beds
Enter dates to see prices
Superior Room
Superior Room
...
  • Garden view
  • 60 m²/646 ft²
  • 2 single beds and 1 king be...
Enter dates to see prices
Standard Suite
Standard Suite
...
  • Garden view
  • 60 m²/646 ft²
  • 1 king bed or 1 super king ...
Enter dates to see prices
Superior Room (2 Double Beds)
Superior Room (2 Double Beds)
...
  • Non-smoking
Enter dates to see prices
2 Bedroom Superior Apartment
2 Bedroom Superior Apartment
...
  • Non-smoking
Enter dates to see prices
Double Superior
Double Superior
...
    Enter dates to see prices
    Superior Suite - 2 Rooms
    Superior Suite - 2 Rooms
    ...
      Enter dates to see prices
      Bed in dormitory BUNK BED
      Bed in dormitory BUNK BED
      ...
        Enter dates to see prices
        Have a question for Hotel Grand Chancellor Palm Cove?
        Up to 30% off with Agoda Insider Deals!

        Prices drop the moment you sign in!

        Sign in now
        More about Hotel Grand Chancellor Palm Cove

        More about Hotel Grand Chancellor Palm Cove

        An overview

        Show more

        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
        Show less

        What they offer

        Show less

        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
        Show more

        Guest policies

        Show more

        Some helpful facts

        Show more

        Real reviews from real guests

        Agoda Reviews (94)Booking.com Reviews (424)
        7.5
        Very good
        Read reviews from:
        Cleanliness7.3
        Facilities7.3
        Location8.0
        Room comfort and quality7.4
        Service7.7
        Value for money7.8
        Provided by verified guests of Agoda
        Filter guest comments by:
        Language
        English
        日本語
        繁體中文 (香港)
        한국어
        more
        Room type
        Standard Room
        Superior Room
        Standard Suite
        Superior Suite
        Sort guest comments by:
        Search reviews
        Now you can search for any keyword within the reviews
        Showing 75 verified guest comments
        1234
        4.8
        Karen from Australia
        Family with young children
        Standard Room
        Stayed 2 nights in July, 2018
        Not bad but cold pool”
        Not bad. Rooms a bit dark and dated. Pools not heated so was cold even when warm outside. Apart from this good to relax, good deal for food, breakfast was wuite good.
        Reviewed July 21, 2018
        8.4
        Excellent
        Chris from Australia
        Couple
        Superior Room
        Stayed 4 nights in July, 2018
        The property is a little tired however quite comfortable. The grounds were kept in fantastic condit”
        Close to shops, restaurants and the beach.
        Reviewed July 12, 2018
        10.0
        Exceptional
        Kahlea from Australia
        Couple
        Standard Suite
        Stayed 1 night in June, 2018
        Loved our stay”
        Only stayed for 1 night passing through but wished we had stayed longer. Lovely spacious room. Nice pool area
        Reviewed June 13, 2018
        8.4
        Excellent
        Christine from Australia
        Couple
        Standard Room
        Stayed 2 nights in April, 2018
        Loved our stay”
        Loved the pool,fridge in room, no mini bar which was good as it gave us more room 2 put our things in the fridge. Bed comfy, bath tub. Thanks 4 a great stay
        Reviewed April 30, 2018
        6.4
        Good
        Chris from Australia
        Family with young children
        Standard Room
        Stayed 3 nights in April, 2018
        Everything was nice but the room did not match the description. ”
        The pool and path to beach was awesome. The buffet breakfast was amaizing. The room had no food prep. facilities which left a sour taste in our mouth. I though it was a bit ordinary to be cutting an orange with a teaspoon handle and the description said, “Kitchenette”. Life is not about tricking people into spending $$$.
        Reviewed April 11, 2018
        5.6
        Thomas from South Africa
        Couple
        Standard Room
        Stayed 1 night in January, 2018
        Deposit”
        We were told at check in that the damage deposit will be refunded immediately after check-out directly into the credit card used for payment. We were staying there 6 January 2018 and still did not receive the deposit back. When asking via e-mail on 9 January 2018, all kind of bank information were requested and explanations of clearing of monies etc. There was no problem with clearing of monies when they debited the card for accommodation and deposit.
        Reviewed January 31, 2018
        10.0
        Exceptional
        amanda from Australia
        Solo traveler
        Superior Room
        Stayed 3 nights in September, 2017
        Exceptional”
        Hotel is well situated and the breakfast is good. Definitely would stay again. I left my i phone charger and returned to collect it. Excellent front office service.
        Reviewed October 04, 2017
        Dear Amanda, Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and that you found our team friendly and helpful. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Marsha Franklin, Hotel Manager
        Responded October 06, 2017
        Hotel Grand Chancellor Palm Cove
        10.0
        Exceptional
        YU from Malaysia
        Family with young children
        Standard Suite
        Stayed 1 night in September, 2017
        Spacious, quiet , clea and comfortable room”
        We love everything there, the room was very spacious, clean and good breakfast Only Complaint - the mattress was too soft. I slept on the floor.
        Reviewed September 24, 2017
        Dear YU, Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and that you found our rooms spacious and liked our breakfast. I am sorry the mattress was too soft for you, next time please be sure to let us know and we could place a harder one in the room for you. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Marsha Franklin, Hotel Manager
        Show more
        Hotel Grand Chancellor Palm Cove
        2.0
        Lisa from Australia
        Solo traveler
        Standard Room
        Stayed 1 night in September, 2017
        Acceptable”
        Absolutely awful, very disappointed.
        Reviewed September 11, 2017
        10.0
        Exceptional
        Edward from United Kingdom
        Couple
        Superior Room
        Stayed 1 night in August, 2017
        Doesn't dissapoint”
        Local couple returning to Grand Chancellor for weekend getaway for our anniversary. Were given an upgrade from a standard double room to a one bedroom apartment on checkin. Thank you for that. Lovely spacious apartment with cooking facilities, proper dining table and chairs, lounge with couch and tv. Separate bedroom with two king singles put together to make king bed. Nicely decorated. Bathroom had shower over the bathtub. Quiet room at back of hotel. Hotel has a path that leads down to the foreshore carpark at the Palm Cove jetty. Only takes a couple of minutes. Nice pool and well kept tropical gardens. Breakfast was buffet... all the usual offerings available. Good coffee.
        Reviewed August 28, 2017
        7.6
        Very good
        Paul from Australia
        Business traveler
        Standard Room
        Stayed 1 night in August, 2017
        Short stay”
        Location is great - near beach, mountains, city, access to Tablelands and Daintree Room comfortable No decent tea in room - only Earl Grey and herbal teas, and four little milks - hopeless! One mug for two people, and no cups Breakfast possibly the worst spread of any two star hotel we have ever seen - and this is supposed to be an elite tourist Mecca! The Brisbane Grand Chancellor is far far better. Poor selection of cereals, fruit (only two fresh melons and three canned fruits- with the marvellous local fruit available!?), very limited hot breakfast - only poached eggs and cold hard boiled! Cups in dining room with no saucers No mugs Really MOST disappointing Especially for a weekend top tourist destination with supposed four stars
        Reviewed August 06, 2017
        8.8
        Excellent
        Edward from United Kingdom
        Family with teens
        Standard Room
        Stayed 1 night in July, 2017
        good value for money”
        My adult daughter and I stayed on 19th July 2017 in room 526 for a mini getaway. We managed to get a very good deal on Agoda for a booking the same day as we were to stay. On check in we were fortunate enough to be given an upgrade to a very good room on the ground floor, facing the waterfall in the centre of the main swimming pool. We were expecting a garden view room at the back of the hotel and were very pleasantly surprised and appreciative of the upgrade. The room was quite large and had 2 double beds. The furniture seemed a little dated, but will probably see a few more years service before it is replaced. The room had a comfortable sofa, large coffee table and kitchenette. It had a bar fridge, electric jug and coffee and tea making facilities. However, there were no plates, knives and forks etc. There may have had more facilities in the kitchenette when the hotel was owned by Novotel. Housekeeping brought us cutlery and crockery and napkins quite quickly after a phone call to reception. It didn't seem to be any trouble to them to do so on request. Beds were comfortable. Bathroom clean. All the linen was in good condition and not discoloured. From our room, access to the beach was via a pathway through the back of the hotel, along a well maintained boardwalk through rainforest. The signposted path came out at the back of the carpark near the jetty. Easy couple of minutes walk. Alternative beach access is by the main road about a 10 minute walk maybe. We took advantage of the two for one deal for the buffet breakfast costing $25 the following morning. The buffet choices were quite satisfactory and everything seemed tasty and fresh. The food was replenished as needed. Sausages, eggs, bacon, poached and boiled eggs, baked beans, fried rice, a selection of cold meats and cheeses, fresh and canned fruit, 2 yoghurts, bircher muesli, several cereals, pastries and toast. A couple of choices of fruit juice, coffee and 4 different types of tea. The ga
        Reviewed July 21, 2017
        Dear Edward, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Marsha Franklin, Hotel Manager
        Responded July 24, 2017
        Hotel Grand Chancellor Palm Cove
        7.2
        Very good
        matthew from Australia
        Couple
        Standard Room
        Stayed 3 nights in May, 2017
        not bad...”
        First room shower pressure was zero. They upgraded us the next day. Difficult if not impossible to shut off aircon. 10 mins walk from town. Not bad for price
        Reviewed May 27, 2017
        10.0
        Exceptional
        Andrea from Australia
        Family with young children
        Standard Room
        Stayed 2 nights in April, 2017
        Excellent four star family resort”
        Excellent four star family resort, great value, perfect location. Rooms clean and fresh, a little dated but comfortable. We were two adults and one toddler in Standard room and it was perfect for us. Breakfast was excellent on first day, although second day staff were running around like headless chooks, most of food had run out (at 8am), no spoons, no napkins. I don't mind stirring my coffee with a knife but I could hear a number of other guests getting very frustrated. Had a couple of really good cocktails and delicious snacks from the bar, bar staff friendly and efficient. Toddler loved the crocodile water slide. Overall had a fabulous stay at the hotel and would return.
        Reviewed April 21, 2017
        8.0
        Excellent
        Selina from Australia
        Family with young children
        Superior Room
        Stayed 1 night in July, 2016
        fabulous ”
        title says it all..was the best hotel i found in and around cairns great value 4 $ & felt 5*
        Reviewed February 16, 2017
        7.2
        Very good
        David from Australia
        Couple
        Stayed 1 night in October, 2016
        Ok”
        Pretty good
        Reviewed October 10, 2016
        7.2
        Very good
        Nicola from New Zealand
        Couple
        Superior Room
        Stayed 1 night in July, 2016
        Convenient ”
        A budget feel, interior was ok but a bit worn and there was hair in the shower plug hole from previous guest. The staff were friendly and as our TV didn't work they gave us a free breakfast which was good - lots of choices hot and cold.
        Reviewed October 01, 2016
        5.6
        Jaeger from Australia
        Couple
        Standard Room
        Stayed 1 night in September, 2016
        Our experience ”
        Was really disappointed with our stay. Rang up on the morning of our stay (was told to do so a couple of days before when I rang) and told the lady at reception we had a wedding at 3 and although checkin is at 2 was there any possibility we could check in an hour or two earlier so we weren't rushing for the wedding. She said yes most definitely! We may not be able to have the room clean by 1130 but if you come at 12 the room will definitely be ready for you. Oh awesome I say and thank you very much. Perfect. So we get to the hotel at 12:35 and she says I'm sorry check in isn't until 2 so if you come back then your room will be ready. I said oh I rang you this morning and you said it would definitely be ready by 12 (and told her were here for a wedding at 3 and want to be settled in) she said yeah no sorry 2pm is check in. So I said again well I spoke to you on the phone and you promised us 12 o'clock it would be ready. Again she said well the rooms aren't ready so come back after 2 and you can check in. Anyway off we went a little annoyed but these things happen. It gets to 1:50 and we really wanted to start getting ready for the wedding so my partner went back to reception and asked if we could check in yet. She then tells us they are running behind please come back in half an hour. So now even though check in is suppose to be 2pm we have to come back at 2:20!! Not impressed. Finally after coming back at 230pm the room was ready. Got into the room there were cockroaches and 2 dead geckos in the draws. Not impressed with this place one bit. It's completely rundown and check in was promised at a time and couldn't keep that promise. Then their 'actual' check in time couldn't even be promised...all for what? A rodent infested room.
        Reviewed September 26, 2016
        10.0
        Exceptional
        Ian from Australia
        Couple
        Stayed 4 nights in August, 2016
        grand chancellor, palm cove”
        lots of space and very near the beach and amenities. Port Douglas this is not - thank goodness
        Reviewed August 29, 2016
        2.0
        Alysa from United States
        Couple
        Standard Room
        Stayed 1 night in August, 2016
        Dirty and unkept”
        The second we walked in the room was dirty looking. A giant cockroach ran across the floor in front of us as we were walking into the room. The shower had spiders and tons of spider webs in the window. The mirror in the bathroom was broken and you couldn't even see yourself in half of the mirror. We stayed at the hotel for a few hours and checked out immediately. We couldn't sleep in that room any longer. Do not stay here. It is a waste of money
        Reviewed August 24, 2016
        1234
        This is a popular property. Don't miss out!

        Back to search results

        Back to room choices

        |

        Dismiss