Hotel Grand Crystal
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 Hotel Grand Crystal
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6.7
Good
4.1% this month
/10
(1284 reviews)See what guests said
See map
7.1
Very good
Location rating score
Very good location
Parking
FREE
  • Sentosa Plaza130 m
  • Rumah Merdeka270 m
  • Zahir Mosque340 m
  • Muzium Padi370 m
  • Zahir State Mosque390 m
  • The Big Clock Tower390 m
  • State Art Gallery510 m
  • Pusat Pakar Ngee510 m
  • Kedah Medical Centre540 m
  • Aman Central540 m
  • Free Wi-Fi

    Hotel Grand Crystal

    40, Jalan Kampung Perak, Alor Setar City Center, Alor Setar, Malaysia, - See map
    "Pros stay here for us, very spacious for deluxe room, strategic location near to Alor Star Town."
    Aizati - December 17, 2018
    Very good service
    7.0 rating for service
    Good comfort
    6.7 room quality and comfort
    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    • Safety deposit boxes

    • Smoking area

    This property is in high demand!

    Booked 105 times

    Property ranking|Compared to 319 Alor Setar properties
    See all rankings
    Cheapest price score
    Room comfort score
    6.7/10
    Room size
    23 sqm.
    Couples review score
    6.9/10
    Better than
    95
    %
    of Alor Setar properties
    Better than
    92
    %
    of Alor Setar properties
    Bigger than
    92
    %
    of Alor Setar properties
    Better than
    87
    %
    of Alor Setar properties
    Value for money6.9
    Location rating7.1
    Nearest airportSultan Abdul Halim Airport (AOR)
    Distance to airport9.6 km

    Rooms available at Hotel Grand Crystal

    Deluxe
    Deluxe
    ...
    • Room size: 16 m²/172 ft²
    • Street view
    Enter dates to see prices
    Junior Suite Room
    Junior Suite Room
    ...
    • Room size: 40 m²/431 ft²
    • Street view
    • 1 queen bed
    Enter dates to see prices
    Family Deluxe Triple
    Family Deluxe Triple
    ...
    • Room size: 20 m²/215 ft²
    • Street view
    • 1 single bed and 1 queen be...
    Enter dates to see prices
    Deluxe Double
    Deluxe Double
    ...
    • Room size: 16 m²/172 ft²
    • Street view
    • 1 queen bed
    Enter dates to see prices
    Deluxe Twin
    Deluxe Twin
    ...
    • Room size: 16 m²/172 ft²
    • Street view
    • 2 single beds
    Enter dates to see prices
    Deluxe Triple Room
    Deluxe Triple Room
    ...
    • 1 single bed and 1 queen be...
    Enter dates to see prices
    Superior Twin Room
    Superior Twin Room
    ...
    • Shower and bathtub
    • 2 single beds
    Enter dates to see prices
    FAMILY DELUXE TRIPLE ROOM - Room Only
    FAMILY DELUXE TRIPLE ROOM - Room Only
    ...
    • Shower
    Enter dates to see prices
    Triple Room
    Triple Room
    ...
      Enter dates to see prices
      Double Standard Room
      Double Standard Room
      ...
        Enter dates to see prices

        What people love about Hotel Grand Crystal

        • 6.0
          Review score

          "APPRECIATE AMPLE PARKING SPACE FOR GUESTS"

          Rosiyah

          |

          January 3, 2019

        • 6.8
          Good
          Location

          "Good thing is near the tower and mall."

          Abdullah S.

          |

          November 14, 2018

        • 8.8
          Excellent
          Location

          "Location is in the center of the city."

          Wana

          |

          October 29, 2018

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        More about Hotel Grand Crystal

        More about Hotel Grand Crystal

        5.2
        Review score

        "The staff is friendly , location is good ."

        Kow

        |

        November 19, 2018

        An overview

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        What they offer

        7.6
        Very good
        Staff 

        "GOOD SERVICES PROVIDED WITH FRIENDLY STAFF"

        mohd N.

        |

        November 18, 2016

        View all reviews
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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Food and dining

        Restaurants on site

        Putra Cafe
        Menu:A-la-carte

        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Property's guest policies

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        Some helpful facts

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        Announcements

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        Reviews of Hotel Grand Crystal from real guests

        Overall rating
        6.7
        Good
        From 1699 reviews
        Provided by verified guests of
        Agoda Reviews (1284)Booking.com Reviews (395)
        Rating via Agoda6.7
        /
        10
        Good
        4.1% this month
        Cleanliness6.4
        Facilities6.0
        Location7.1
        Room comfort and quality6.7
        Service7.0
        Value for money6.9
        High score for Alor Setar
        Rating
        9+ Exceptional (42)
        8-9 Excellent (67)
        7-8 Very Good (180)
        6-7 Good (169)
        <6 Below Expectation (295)
        Time of the year
        Mar - May (164)
        Jun - Aug (204)
        Sep - Nov (175)
        Dec - Feb (210)
        All guests (1284)
        All room types
        All languages

        Show reviews that mention 

        Showing 753 verified guest comments
        12345
        6.8
        Good
        shahrul from Malaysia
        Family with young children
        Family Deluxe Triple
        Stayed 1 night in June, 2019

        So -So”

        Spacious room, clean and comfy bed. Price offered for a night over the weekend is relatively worth it. Con: But it was almost unbearable due to low performing aircond system. The aircond was not cold enough, it takes time to get the air circulating. It was bearable..the hotel itself need a serious makeover, old design interior and exterior. clean bathroom. but the room is too noisy. can hear outside of the room or next door talking.

        Reviewed June 20, 2019
        4.8
        shahrul from Malaysia
        Family with young children
        Family Deluxe Triple
        Stayed 1 night in June, 2019

        Old Hotel and limited facilities”

        Good customer service and good location, within city center. But the hotel itself need a serious makeover, old design interior and exterior. clean bathroom. but the room is too noisy. can hear outside of the room or next door talking.

        Reviewed June 12, 2019
        4.8
        Gurjit from Malaysia
        Family with teens
        Deluxe Twin
        Stayed 2 nights in May, 2019

        Acceptable”

        Very very dated. Only 1 working lift. Corridors are musty. Air-conditioner broke down & we were never informed of this till we called front desk. It was awful to sleep with no air-conditioner. No effort to reimburse or compensate us. Never going to comeback.

        Reviewed May 20, 2019
        4.4
        mdnoor from Malaysia
        Couple
        Deluxe Double
        Stayed 1 night in May, 2019

        You Get For What You Paid”

        Room is spacious and clean but the a/c is not cold. Get up at 4 o'clock in the morning luckily overnight staff gimme another room which is better than room that I have booked, but OK la at least can sleep until 7am... haha. Room is tired and its time for refurbishment to compete with others. The owner and management team should put some budgets for room maintenance especially in the toilet. There is no wow factor in the room, everything is old and dated. The iron board... hah! even some homestay have better iron board than this hotel.

        Reviewed May 14, 2019
        9.2
        Exceptional
        Aizati from Malaysia
        Family with young children
        Stayed 2 nights in December, 2018

        Recommended”

        Pros stay here for us, very spacious for deluxe room, strategic location near to Alor Star Town. Overall I like this hotel and will stay here again one day. When stay with family, there must have cons stay here. The interconnecting room must have improvement on toilet, room odour and toilet facilities. One of important thing, the lift door close quickly, should do something on that. Others not too important, breakfast should be variety. Thank you Hotel Grand Crystal, we all like your hotel and very affordable.

        Reviewed December 17, 2018
        8.0
        Excellent
        Muhammed from Malaysia
        Family with young children
        Stayed 1 night in September, 2018

        Nice staff”

        Easy to request for changing the room and got free upgrade to the bigger room. And also the staff doing well, no objection nor policy nor penalty charges. The hotel is value for money and perfect location.

        Reviewed October 31, 2018
        9.6
        Exceptional
        ASRI from Malaysia
        Family with young children
        Stayed 1 night in October, 2018

        The super Best Hotel ”

        The cleanliness hotel very good level... All staff very freindly and helpfull The room very big...very peacefull Toliet very clean.. Before that i stay many hotel this area..next time sure i only choose this hotelll only...i like this hotel...value for money and veryy chip

        Reviewed October 22, 2018
        8.4
        Excellent
        AHMAD from Malaysia
        Business traveler
        Stayed 1 night in November, 2018

        good service, great location, value for money”

        terbaik

        Reviewed July 14, 2019
        5.2
        Siti from Malaysia
        Family with teens
        Family Deluxe Triple
        Stayed 1 night in September, 2018

        Not worth”

        Good customer service and good location, within city center. But the hotel itself need a serious makeover, old design interior and exterior. clean bathroom. but the room is too noisy. can hear outside of the room or next door talking.

        Reviewed April 13, 2019
        6.0
        Adilena from Malaysia
        Family with teens
        Deluxe Double
        Stayed 1 night in March, 2019

        Short night stay”

        Pro: Spacious room, clean and comfy bed. Price offered for a night over the weekend is relatively worth it. Con: But it was almost unbearable due to low performing aircond system. The aircond was not cold enough, it takes time to get the air circulating. It was bearable..

        Reviewed April 01, 2019
        9.6
        Exceptional
        NOR
        Couple
        Stayed 3 nights in March, 2019

        Second time staying here...”

        Price: Affordable. Location: 5-8mins walk to Masjid Zahir, Aman Central Mall & Alor Setar Tower. Room: Clean, Comfortable, Spacious. Check In/Out: Fast & Easy. Staff : Friendly. Service: Good. Swimming pool: Clean. Parking: Sufficient. Mini fridge/kettle/hair dryer: Excellent. This is my second time staying here and I'm satisfied with the services of this Hotel.

        Reviewed March 12, 2019
        5.6
        peter from India
        Couple
        Deluxe Twin
        Stayed 1 night in March, 2019

        Over priced, run down and noisy”

        Good - room was cleaned daily, sheet and towels clean but stained and old. Bad - pool so dirty and hygenic it was impossible to swim in. Toilet and sink leaking. Mattress old and uncomfortable. We complained and managemnet were very kind and helpful, offering us other rooms, but matresses were even worse in them. The worst thing was THE NOISE. There is an open air nightclub/karoke bar right opposite the hotel, open from 10pm until 3 or 4 am. Awful loaid music and selfish inconsiderate people leaving in early hours, shouting amd slamming car doors. No sleep at all.

        Reviewed March 10, 2019
        8.0
        Excellent
        Norazian from Malaysia
        Family with teens
        Deluxe Twin
        Stayed 2 nights in June, 2019

        Very good”

        Overall is good

        Reviewed June 19, 2019
        8.0
        Excellent
        Hafizi from Malaysia
        Couple
        Deluxe Double
        Stayed 1 night in April, 2019

        Satisfied”

        Reasonable rate

        Reviewed May 01, 2019
        8.4
        Excellent
        Nur from Malaysia
        Family with teens
        Stayed 1 night in June, 2018

        Great value to stay”

        Stayed one night with my family. It was a comfortable night. The room is quite spacious even though the room facilities are moderate. Thumbs up for providing the sajaddah in the room. Fast check in and check out. No deposit required.

        Reviewed June 17, 2018
        8.8
        Excellent
        FARRAH from Malaysia
        Business traveler
        Stayed 2 nights in June, 2018

        puas hati dengan bilik yang bagi saya berbaloi dengan harga serta layanan staf yang mesra😊 ”

        Pro 1)Bilik selesa dan besar berbaloi dengan harga 2)Suasana sunyi dan damai menenangkan 3)Prosedur check in dan check out yang pantas jadi menjimatkan masa Con 1)Jauh sedikit dari kedai makan melayu 2)Perabot dan peralatan sedikit old fashioned namun bukan masalah yang besar disitu asalkan berfungsi dengan elok 3)Siaran Astro tiada

        Reviewed June 06, 2018
        8.0
        Excellent
        Zulkifly from Malaysia
        Family with teens
        Stayed 3 nights in April, 2016

        Satisfactory. Swimming pool needs maintenance.”

        Pro: Location is very near with the state mosque, the Court Square, Tun Dr. Mahathir & Tuanku Abdul Rahman murals, Alor Setar tower, Aman Sentral shopping mall and other tourist attractions. Con: The swimming pool needs cleaning and maintenance.

        Reviewed May 05, 2016
        8.7
        Excellent
        George from Malaysia
        Couple
        Stayed 2 nights in December, 2012

        Big rooms, attentive service but need more upgrade”

        Timber flooring for deluxe room, near hawker food

        I have stayed at this hotel some years back when everything was much newer. According to previous reviews, the deluxe room has been renovated. The room is big & nice but the toilet could use abit more refurbishing. Around the hotel, swimming pool is ok but the surrounding could use abit more renovation though is clean.

        Reviewed December 26, 2012
        8.3
        Excellent
        Fairuz from Malaysia
        Solo traveler
        Stayed 2 nights in November, 2012

        Lovely hotel with spacious room & furniiture.”

        spacious and very clean room.

        Stayed for 2 nights. Very satisfied with the room condition. Clean and spacious room. Real value for money. Superior room with carpet flooring. Deluxe is an upgraded room with timber flooring. but same size. Only less friendly housekeeping the hotel need to improve. Guest is still inside but the housekeeping is very eager to clean up the room rather than coming back later.

        Reviewed November 30, 2012
        8.0
        Excellent
        Hashim from Malaysia
        Couple
        Stayed 1 night in June, 2012

        Nice and accomodative”

        Near a shopping complex

        a nice hotel to stay especially with a family. easy access and near to a shopping complex except quite far from eatery places. the staffs are friendly and very accommodating. the facilities are sufficient and well taken care. the food served are nice and tastier. would recommend to a single and family traveler. the room is spacious and clean with sufficient toiletteries.

        Reviewed June 14, 2012
        12345
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        • Very good location
        • Zahir Mosque
        • Alor Setar Railway Station is within 1.13 km