Hotel Jen Penang by Shangri-La
Deluxe King Hotel Jen Penang by Shangri-La
Lobby Hotel Jen Penang by Shangri-La
Lobby Hotel Jen Penang by Shangri-La
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8.2
Excellent
30.2% this month
/10
(5889 reviews)See what guests said
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8.8
Excellent
Location rating score
Excellent location - Inside city center
Popular neighborhood
Parking
FREE
  • Komtar Bus Terminal70 m
  • Popular Bookshop120 m
  • Penang Tourist Guide Association120 m
  • Prangin Mall160 m
  • Komtar Complex160 m
  • 1st Avenue Mall160 m
  • Forestry Department190 m
  • Kidland220 m
  • Penang Road230 m
  • CimB Bank @ Jalan Dr Lim Chwee Leong230 m
  • Free Wi-Fi
    2017

    Hotel Jen Penang by Shangri-La

    Magazine Road, Georgetown, Penang, Malaysia - See map
    "The Hotel Jen Penang is a modern, clean, and excellent hotel that is steps away from all of the attractions in Georgetown Penang."
    John - January 2, 2019
    Exceptional reputation
    Recommended by 96% of guests
    Fantastic breakfast
    86% positive mentions
    • 80 meters to public transportation

    • Located in heart of Penang

    • Currency exchange

    • Free Wi-Fi in all rooms!

    • Sauna

    This property is in high demand!

    Booked 108 times

    Property ranking|Compared to 4,022 Penang properties
    See all rankings
    Room comfort score
    8.2/10
    Location score
    8.8/10
    Couples review score
    8.3/10
    Service score
    8.3/10
    Better than
    98
    %
    of Penang properties
    Better than
    97
    %
    of Penang properties
    Better than
    96
    %
    of Penang properties
    Better than
    95
    %
    of Penang properties
    Value for money8.1
    Distance to city center1 km
    Location rating8.8
    Nearest airportPenang International Airport (PEN)
    Distance to airport15.2 km

    Rooms available at Hotel Jen Penang by Shangri-La

    8.2
    Excellent
    Room comfort & quality
    Club King Room
    Club King Room
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Club Family Room
    Club Family Room
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 1 king bed and 1 sofa bed
    Enter dates to see prices
    Club Twin Room
    Club Twin Room
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    One-Bedroom Apartment
    One-Bedroom Apartment
    ...
    • Room size: 56 m²/603 ft²
    • Shower
    • 1 king bed or 1 sofa bed
    Enter dates to see prices
    Family King Room
    Family King Room
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 1 king bed and 1 sofa bed
    Enter dates to see prices
    Deluxe Twin
    Deluxe Twin
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    City Getaway Package-Deluxe Double Room
    City Getaway Package-Deluxe Double Room
    ...
    • Room size: 28 m²/301 ft²
    • Shower and bathtub
    • 1 queen bed
    Enter dates to see prices
    Deluxe Double Room
    Deluxe Double Room
    ...
    • Room size: 28 m²/301 ft²
    • Shower and bathtub
    • 1 queen bed
    Enter dates to see prices
    Family Room
    Family Room
    ...
    • Room size: 32 m²/344 ft²
    • Shower
    • 1 king bed and 1 sofa bed
    Enter dates to see prices
    City Getaway Package-Family Room
    City Getaway Package-Family Room
    ...
    • Room size: 32 m²/344 ft²
    • Shower and bathtub
    • 1 king bed and 1 sofa bed
    Enter dates to see prices

    What people love about Hotel Jen Penang by Shangri-La

    • 8.0
      Very good
      Staff 

      "Room nice and clean, staff friendly"

      sharon

      |

      December 16, 2018

    • 8.0
      Very good

      "Great location,clean,good service"

      Yoo

      |

      January 9, 2019

    • 9.6
      Exceptional
      Location

      "Great location and spacious room"

      Shoo B.

      |

      December 24, 2018

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    More about Hotel Jen Penang by Shangri-La

    More about Hotel Jen Penang by Shangri-La

    9.2
    Exceptional

    "Manager & hotel staff are friendly & polite."

    ASHA D.

    |

    December 30, 2018

    An overview

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    What they offer

    9.2
    Exceptional

    "Overall was good and will come back again"

    Soon

    |

    November 26, 2018

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Restaurants on site

    Cafe Jen
    Cuisine:International, Local, Malaysian
    Menu:Buffet, A-la-carte

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

    Show less

    Some helpful facts

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    Announcements

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    Reviews of Hotel Jen Penang by Shangri-La from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (5889)Booking.com Reviews (2581)
    8.2
    /
    10
    Excellent
    30.2% this month
    Cleanliness8.3
    Facilities8.1
    Location8.8
    Room comfort and quality8.2
    Service8.3
    Value for money8.1
    Rating
    9+ Exceptional (1067)
    8-9 Excellent (1055)
    7-8 Very Good (1338)
    6-7 Good (481)
    <6 Below Expectation (357)
    Time of the year
    Mar - May (960)
    Jun - Aug (1237)
    Sep - Nov (953)
    Dec - Feb (1148)
    All guests (5889)
    All room types
    All languages

    Show reviews that mention 

    Showing 4299 verified guest comments
    12345
    9.2
    Exceptional
    joseph from India
    Family with young children
    Family Room
    Stayed 2 nights in July, 2019

    With Extra care ”

    Service by the staff was excellent, when requested for baby chair they were kind enough to provide baby amenities kit (Very considerate). Location was perfect, lots of eatery in walkable distance or can take Grab taxi for about few min. Overall a happy stay.

    Reviewed July 15, 2019

    Dear Joseph, Thank you for the review. We are delighted to know you had a great stay experience at Hotel Jen Penang. We hope you've had yet another amazing stay with us, and we can't wait for you to be back for your next one! Best regards, Ody Odayappan General Manager

    Responded July 17, 2019
    Hotel Jen Penang by Shangri-La
    8.4
    Excellent
    Alice from Singapore
    Family with young children
    Deluxe Double Room
    Stayed 3 nights in June, 2019

    Good experience”

    Impress by the high standard of cleanliness and the efficiency of room service. Bed is comfortable, pillow too soft to sleep on. Complimentary parking for hotel guests. Location near to many eateries and 5mins walking distance to 1st avenue mall. Highly recommended.

    Reviewed June 29, 2019

    Dear Alice, Thank you for sharing your review with us. We're pleased with your wonderful comment and certainly looking forward to welcoming you back soon. Best regards, Ody Odayappan General Manager

    Responded July 03, 2019
    Hotel Jen Penang by Shangri-La
    8.0
    Excellent
    Jolyn from Singapore
    Couple
    Deluxe Double Room
    Stayed 3 nights in June, 2019

    Very good”

    Location is pretty good, except that there was some drilling going on and it would be good if there was a note to inform us prior so that we could plan our time to head out and avoid it. However on the last day, we heard quite a big commotion of possibly moving of hotel furniture at 9am in the morning.

    Reviewed June 27, 2019

    Dear Jolyn, Thank you for taking time to share this constructive feedback and we are sorry to hear that the experience has fell short in your recent visit. Your specific comments on the shortfalls as highlighted have been well taken to ensure improvement for your future visit. We sincerely hope to have the opportunity of welcoming you back for the chance of earning back your trust in the brand and hotel. Best regards, Ody Odayappan General Manager

    Responded June 28, 2019
    Hotel Jen Penang by Shangri-La
    10.0
    Exceptional
    Beelee from Malaysia
    Couple
    Deluxe Double Room
    Stayed 2 nights in June, 2019

    Penang”

    Nice hotel, great location

    Reviewed July 21, 2019

    Dear Beelee, Thank you for sharing your review with us. We are simply glad to know you enjoyed the stay especially the convenient of the hotel location. Indeed, our hotel strategically located in the middle of Georgetown which our guest can explore the city within walking distance. We look forward to welcoming you back again in the near future. Best regards, Ody Odayappan General Manager

    Responded August 15, 2019
    Hotel Jen Penang by Shangri-La
    10.0
    Exceptional
    Xin from Malaysia
    Couple
    Deluxe Double Room
    Stayed 1 night in June, 2018

    Great!”

    Definitely worth the 5 stars! The bed is comfortable and toilet is clean. The gym equipment is new and good. My partner and I went for anniversary trip and got a cake and chocolate from the hotel! Will visit this hotel again and recommend my friends and family to stay!

    Reviewed June 16, 2019

    Dear Xin, Thank you for leaving a review and sharing your experience. We very much appreciate the full score for your stay satisfaction. Our rooms are certainly comfortable and we are so glad that you have enjoyed yourself. We love your nice description of us and especially to know you like the little surprise from us. Looking forward to welcoming you back soon. Best regards, Ody Odayappan General Manager

    Responded June 28, 2019
    Hotel Jen Penang by Shangri-La
    8.0
    Excellent
    Chin from Malaysia
    Family with young children
    Family Room
    Stayed 2 nights in May, 2019

    Another Trusted Brand Name By Shangri-La”

    This hotel is newly renovated & converted from previous old themed Shangri-La, Georgetown. Great Location: Located at Komtar, linking you to shoping centre, Cinema, The Top, walking distance to many hawker centre and 2 convenient store (7-11 & MyNews) just opposite of the hotel. Great Cleanliness & facilities. Price is fair in view of the brand name, room size and facilities. Check In Staff (a guy) is abit rude. Understand it is hotel policy to register all IC/Passport of Adult guest, but he shall be trained to ask politely instead of just "Your Wife/Girl Friend IC" (Full Stop).

    Reviewed June 10, 2019

    Dear Chin, Thank you for sharing your review with us. We are simply glad that you've enjoyed the stay, and I can see that our ideal location are plus points for you. Your comment on our reception service has also been noted and rest assured this is not norms in our standards which we will endeavour to improve ourselves in the areas of service you have highlighted. We look forward to welcome you back again in the near future. Best regards, Ody Odayappan General Manager

    Responded July 03, 2019
    Hotel Jen Penang by Shangri-La
    9.6
    Exceptional
    Keat from Malaysia
    Family with teens
    Family Room
    Stayed 2 nights in May, 2019

    Great Hotel!”

    Jen Hotel is located right in the heart of Georgetown. I booked a room for 3 (1 king and 1 sofa) and was pleasantly surprised by the quality of the room. The bed was very comfortable. The sofa bed was clean and very comfortable too. The most important thing about the room is that it's very clean and modern. Bathroom was adequately size and they are very generous with the bathroom amenities. Wardrobe is a little small but adequate enough. The good thing about the room I got was a towel rack hanging from the wall next to the wardrobe. This is fantastic when you have 3 occupants with wet bath towels,. The rack can accommodate 6 towels easily. The staff are very friendly especially at the reception. They made me feel extremely at home while checking in. Parking is free for guest. You just have to validate your ticket at the concierge before you exit from the car park. Getting a Grab taxi is extremely easy and most great eating places are within walking distance. Overall great hotel

    Reviewed May 27, 2019

    Dear Keat, Thank you for taking time to pen such a nice review. It is always our intention to have guest carry with them, a delightful memory of their stay experience. On this note, we are so pleased to know that you and your family have enjoyed the stay. Your happy description of us and the nice comments about our family room are so much appreciated. We look forward to welcoming you back again for yet another great stay. Best regards, Ody Odayappan General Manager

    Responded July 03, 2019
    Hotel Jen Penang by Shangri-La
    9.2
    Exceptional
    new from Singapore
    Group
    Deluxe Double Room
    Stayed 3 nights in May, 2019

    Couldn’t be better ! ”

    Upon arrival we were greeted by Duty manager, he is very friendly n helpful. when we asked abt directions, popular food, places of interest, he was patient n answered accordingly. He also sent a lovely cake to a birthday girl in our group. Lobby is well decorated with free n relax feeling. Will definitely b return customer.

    Reviewed May 11, 2019

    Dear New, Thank you for the review. Thank you for sharing your review with us. On behalf of the team, we'd like to sincerely thank you for your lovely comments, as they are of great motivation to the team. We hope you've had yet another amazing stay with us, and we can't wait for you to be back for your next one! Best regards, Ody Odayappan General Manager

    Responded July 03, 2019
    Hotel Jen Penang by Shangri-La
    9.6
    Exceptional
    Eileen from United States
    Family with teens
    Deluxe Twin
    Stayed 8 nights in June, 2019

    The hotel was very neutral for us and many things accessible. Great stay.”

    There was confusion on the online payment process. I know new staff was being trained, but we were asked to pay in full as well as a cash deposit 50%. I was confused about it all but the supervisor agreed it was not the norm. No worries.

    Reviewed July 09, 2019

    Dear Eileen, Thank you for the review. We are deeply sorry for the inconvenient experience during check-in process which is not norms standard. However, we are glad to know you enjoy the stay and benefited from the convenient hotel location. We look forward to welcoming you back again in the near future. Best regards, Ody Odayappan General Manager

    Responded July 17, 2019
    Hotel Jen Penang by Shangri-La
    8.4
    Excellent
    Grace from Singapore
    Family with young children
    Family Room
    Stayed 3 nights in June, 2019

    The hotel is nice”

    Overall satisfied. 4 Family travel with the kids. Next building is a shopping mall. That is not much choice for the local food nearby the hotel in the early of morning. We didn't try the breakfast at the hotel because always go out in the early of morning. 7-11 walking distance 5 mins. 15mins walk to the Kimberly street.

    Reviewed July 09, 2019

    Dear Grace, Thank you for the review. We are simply glad to know you and your family enjoyed the stay. We are indeed conveniently located in the heart of Georgetown which our guest can explore the city within walking distance. We look forward to welcoming you back again in the near future. Best regards, Ody Odayappan General Manager

    Responded July 17, 2019
    Hotel Jen Penang by Shangri-La
    9.2
    Exceptional
    Belle from Malaysia
    Group
    One-Bedroom Apartment
    Stayed 2 nights in June, 2019

    Exceptional”

    One bedroom apartment was excellent. Its furnishing is stylish and comfortable, and the room is clean and spacious. Only thing that will make it perfect is the addition of a full length mirror, otherwise it is overall a lovely stay and good value for money.

    Reviewed July 04, 2019

    Dear Belle, Thank you for sharing your review with us. We are glad to know you had a comfortable stay in our apartment room which is certainly a great choice. We love your nice description of us and especially to know that the stay was value-for-money. Looking forward to welcoming you back soon. Best regards, Ody Odayappan General Manager

    Responded July 05, 2019
    Hotel Jen Penang by Shangri-La
    8.0
    Excellent
    RAHINNI from Malaysia
    Family with young children
    One-Bedroom Apartment
    Stayed 1 night in July, 2019

    Great Stay at George Town Suites”

    Room was very spacious and clean. Easy access to the club lounge. Nearby to malls and eateries.

    Reviewed July 14, 2019

    Dear Rahinni, Thank you for sharing your stay experience. We love how you described us and we are certainly looking forward to welcoming you back for yet another great stay. Best regards, Ody Odayappan General Manager

    Responded July 17, 2019
    Hotel Jen Penang by Shangri-La
    10.0
    Exceptional
    Teik from Singapore
    Couple
    Deluxe Double Room
    Stayed 2 nights in July, 2019

    Enjoyable second stay”

    Good value for money stay in a central location

    Reviewed July 12, 2019

    Dear Teik, Thank you for the nice review! We are delighted to know you had an enjoyable experience stay and value-for-money which we really feel appreciated. We can't wait to welcome you back again in the near future. Best regards, Ody Odayappan General Manager

    Responded July 12, 2019
    Hotel Jen Penang by Shangri-La
    9.6
    Exceptional
    Man from Hong Kong
    Couple
    One-Bedroom Apartment
    Stayed 4 nights in April, 2019

    Wonderful hotel at a prime location”

    It doesn't get any better than this, a very chic and modern upbeat hotel managed by Shangri La, right smack in the middle of George town (Next door to Komtar). It has all the goodness of a fine hotel but with a relaxed vibes (Staffs in Jeans, like Aloft). The stay was a really great one, from the moment we checked in till check out 5 days later. The apartment is a great choice, very spacious ands well appointed. Comes wit kitchenette and Nespresso machine. The use of their lounge on 16th floor is another one of their perks. That is a nice cozy place to hang out and have breakfast etc. The location is so good, some good shopping next door at 1st avenue, and Komtar walk is just next door also. To go anywhere else, using GRAB car is only a few ringgits here and there. Hotel Jen has really delivered themselves during my stay, we shall return in future.

    Reviewed April 16, 2019

    Hi Man, Thank you for taking the time to write us this constructive review about your recent stay with us. We are delighted to know that you enjoyed yourself and that we have met your stay expectations in all aspects of your experience with us. Your nice words are very much appreciated. We look forward to welcoming you back soon for yet another wonderful stay! Best regards, Ody Odayappan General Manager

    Responded April 22, 2019
    Hotel Jen Penang by Shangri-La
    10.0
    Exceptional
    Roxanne from Singapore
    Group
    Deluxe King
    Stayed 2 nights in July, 2019

    Excellent Service by all staff”

    All the service staff (receptionist, bellboy, etc) are very friendly and hospitable! Enjoyed my stay very much and thank you for the birthday cake!

    Reviewed July 11, 2019

    Dear Roxanne, Thank you for the full score and sharing your stay experience. We love how you described us and we are certainly looking forward to welcoming you back for yet another great stay. Best regards, Ody Odayappan General Manager

    Responded July 12, 2019
    Hotel Jen Penang by Shangri-La
    10.0
    Exceptional
    Freddy from Malaysia
    Couple
    Deluxe King
    Stayed 1 night in September, 2018

    Convenient Hotel in the heart of Georgetown”

    The Hotel was previously known as Traders Hotel but has been refurbished to make it more hip and trendy. Refreshingly hip and trendy. Nice place to stay.

    Reviewed July 10, 2019

    Dear Freddy, Thank you for sharing your review with us. It brings me great joy to learn that you were impressed with our newly renovated hotel. The strategic location of the hotel in the middle of Georgetown has certainly brought many compliments from many guests as well which a plus point for you as well. We can't wait to welcome you back again in the near future. Best regards, Ody Odayappan General Manager

    Responded July 12, 2019
    Hotel Jen Penang by Shangri-La
    9.2
    Exceptional
    Ericia from Singapore
    Group
    Deluxe King
    Stayed 1 night in July, 2019

    Good location and new and clean hotel”

    will definitely stay here again!

    Reviewed July 08, 2019

    Dear Ericia, Thank you for the review. We are happy to know you were enjoyed the stay at Hotel Jen Penang and we can't wait to welcome you back again in the near future. Best regards, Ody Odayappan General Manager

    Responded July 17, 2019
    Hotel Jen Penang by Shangri-La
    9.6
    Exceptional
    Adele from Singapore
    Family with young children
    Deluxe Twin
    Stayed 3 nights in June, 2019

    Great Location”

    Right next to first avenue mall and komtar.5 to 10min walking distance of lots of great food.great value for money!

    Reviewed July 03, 2019

    Dear Adele, Thank you for sharing your review with us. We are simply glad to know the stay was value-for-money and benefited from the convenient hotel location. Indeed, our hotel location strategically located in the middle of Georgetown which our guest can explore the city within a short distance. We're looking forward to welcoming you back for your next trip here. Best regards, Ody Odayappan General Manager

    Responded July 03, 2019
    Hotel Jen Penang by Shangri-La
    10.0
    Exceptional
    vengly from Australia
    Couple
    Deluxe Twin
    Stayed 1 night in June, 2019

    Great locations ”

    This hotel is locat at the central fo Penang. The central bus station is just 100 m away. Great to roam around town with public transport.

    Reviewed June 29, 2019

    Dear Vengly, Thank you for sharing your review with us. We are simply glad to know you had a great experience stay at Hotel Jen Penang. The strategic location of the hotel in the middle of Georgetown has certainly brought many compliments from many guests as well which we glad you enjoyed the time being. We can't wait to welcome you back again in the near future. Best regards, Ody Odayappan General Manager

    Responded July 03, 2019
    Hotel Jen Penang by Shangri-La
    9.6
    Exceptional
    Wen from Singapore
    Family with young children
    Family Room
    Stayed 2 nights in June, 2019

    Suitable for family stay”

    Clean rooms and friendly staff. There is a New Lane food street with local hawker stalls a few streets away. Also there are 2 malls next to the hotel. There is 1 baby pool and 1 deep pool. Not big pools but good enough for my family.

    Reviewed June 25, 2019

    Dear Wen, Thank you for sharing your stay experience. We love how you described us and we are certainly looking forward to welcoming you back for yet another great stay. Best regards, Ody Odayappan General Manager

    Responded June 28, 2019
    Hotel Jen Penang by Shangri-La
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    Hotel Jen Penang by Shangri-La
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    • Excellent location
    • Khoo Kongsi
    • Komtar Bus Terminal is within 0.07 km