Hotel Maya
Studio King Hotel Maya
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8.2
Excellent
22.7% this month
/10
(6547 reviews)See what guests said
See map
8.8
Excellent
Location rating score
Excellent location - Inside city center
Parking
FREE
  • Tourist Police190 m
  • Malaysian Travel Business190 m
  • British Council200 m
  • Malaysian Tourism Centre220 m
  • LRT Train Station - Kampung Baru330 m
  • Jalan P Ramlee (Clubbing area)400 m
  • Abee Rugs410 m
  • Petronas Twin Towers410 m
  • Hard Rock Café450 m
  • Bukit Nanas Monorail Station450 m
  • Free Wi-Fi

    Hotel Maya

    138, Jalan Ampang, KLCC, Kuala Lumpur, Malaysia, 50450 - See map
    "Spacious, well equipeed rooms with large bathrooms, great variety at the breakfast, awesome pool and a friendly staff who are most willing to help you..."
    Almos - January 6, 2019
    Exceptional reputation
    Recommended by 85% of guests
    Fantastic breakfast
    83% positive mentions
    • 330 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Free Wi-Fi in all rooms!

    • Hot tub

    This property is in high demand!

    Booked 81 times | 22 travelers are looking at this property right now

    Property ranking|Compared to 13,719 Kuala Lumpur properties
    See all rankings
    Room comfort score
    8.2/10
    Location score
    8.8/10
    Service score
    8.2/10
    Cleanliness score
    8.1/10
    Better than
    99
    %
    of Kuala Lumpur properties
    Better than
    98
    %
    of Kuala Lumpur properties
    Better than
    98
    %
    of Kuala Lumpur properties
    Better than
    97
    %
    of Kuala Lumpur properties
    Value for money8.0
    Location rating8.8
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport17.4 km

    Rooms available at Hotel Maya

    8.2
    Excellent
    Room comfort & quality
    Studio Twin
    Studio Twin
    ...
    • Room size: 34 m²/366 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Studio King
    Studio King
    ...
    • Room size: 34 m²/366 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Junior Suite
    Junior Suite
    ...
    • Room size: 45 m²/484 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Serenity Package for 2 people - Junior Suite
    Serenity Package for 2 people - Junior Suite
    ...
    • Room size: 45 m²/484 ft²
    • Shower and bathtub
    • 1 king bed
    Enter dates to see prices
    Serenity Package for 2 people - Deluxe Suite
    Serenity Package for 2 people - Deluxe Suite
    ...
    • Room size: 67 m²/721 ft²
    • Shower and bathtub
    • 1 king bed
    Enter dates to see prices
    Deluxe Suite
    Deluxe Suite
    ...
    • Room size: 67 m²/721 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Serenity Package for 2 people - Studio
    Serenity Package for 2 people - Studio
    ...
    • Room size: 34 m²/366 ft²
    • Shower and bathtub
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Executive Suite
    Executive Suite
    ...
    • Room size: 100 m²/1076 ft²
    • City view
    Enter dates to see prices
    Basic King
    Basic King
    ...
      Enter dates to see prices
      DELUXE SUITE 1 SINGLE BED
      DELUXE SUITE 1 SINGLE BED
      ...
        Enter dates to see prices

        What people love about Hotel Maya

        • 8.0
          Very good
          Location

          "Very near to klcc, early check in, welcome drink."

          Mohd S.

          |

          January 8, 2019

        • 9.6
          Exceptional
          Breakfast

          "Awesome location, great breakfast and nice staff."

          Luis

          |

          January 6, 2019

        • 9.6
          Exceptional
          Location

          "Very good hotel, with very good location."

          Besim

          |

          December 26, 2018

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        More about Hotel Maya

        More about Hotel Maya

        10.0
        Exceptional

        "At night Everything we ever cld asked for perfect!!!!??"

        Nor E.

        |

        January 7, 2019

        An overview

        Show less

        What they offer

        6.4
        Good

        "Room service delivered bottles of beer unopened ."

        eden

        |

        January 3, 2019

        Read more reviews
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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
        Show less

        Food and dining

        Breakfast options

        Asian
        Halal
        Vegetarian

        Restaurants on site

        Ramah Tamah
        Cuisine:International
        Menu:Buffet
        Still Waters
        Cuisine:Chinese, Japanese, Seafood
        Menu:Buffet
        Maya Brasserie
        Cuisine:Chinese, European, International
        Menu:Buffet, A-la-carte

        Nearby restaurants

        Asian cuisine
        Asian cuisine
        Saloma Theatre Restaurant
        90 m Asian, Chinese, Halal
        WonderMama X
        230 m Asian, Halal, Malaysian
        Mulberry Restaurant and Bar
        230 m Asian, European, Fusion
        Chinese cuisine
        Chinese cuisine
        Si Chuan Dou Hau Restaurant
        480 m Chinese
        biba's, mandarin oriental
        540 m Chinese
        Serena Brasserie
        1.1 km Chinese, Gluten Free, Indian
        Halal food
        Halal food
        Samad Al Iraqi Restaurant
        430 m Halal, Lebanese, Mediterranean
        Trattoria
        440 m Halal, Italian, Pizza
        Pekan Station
        750 m Halal, Malaysian, Steakhouse

        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
        Show less

        Property's guest policies

        Show less

        Some helpful facts

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        Announcements

        Show less

        Reviews of Hotel Maya from real guests

        Provided by verified guests of Agoda
        Agoda Reviews (6547)Booking.com Reviews (1242)
        8.2
        /
        10
        Excellent
        22.7% this month
        Cleanliness8.1
        Facilities7.7
        Location8.8
        Room comfort and quality8.2
        Service8.2
        Value for money8.0
        High score for Kuala Lumpur
        Rating
        9+ Exceptional (1545)
        8-9 Excellent (1236)
        7-8 Very Good (1220)
        6-7 Good (551)
        <6 Below Expectation (558)
        Time of the year
        Mar - May (1226)
        Jun - Aug (1505)
        Sep - Nov (1097)
        Dec - Feb (1282)
        All guests (6547)
        All room types
        All languages

        Show reviews that mention 

        Showing 5110 verified guest comments
        12345
        10.0
        Exceptional
        Karen from Armenia
        Business traveler
        Studio Twin
        Stayed 2 nights in July, 2019

        Really Cool”

        I really like this hotel, i even don't know why. Everything was excellent, cleanliness and staff and its not expansive, but when i telling that i really like and don't know why, is something that can not explain, rooms were some like in a movie, maybe because of forms of windows or details in interior design. Anyways it was cool.

        Reviewed July 25, 2019

        Dear Karen It is always a pleasure to read such a lovely comment. We are pleased to hear that you were well looked after by our team during your stay with us. It is with great pleasure and privilege to delight each of our guests, and your compliments on our associate's efforts for going the extra mile are greatly appreciated. We would like to assure you that we will relay your comments to the team which will definitely motivate them further. Once again, thank you so very very much for staying at the Hotel Maya KLCC and for sharing your comments. We sincerely look forward to welcome you back on your next visit to Kuala Lumpur! Yours sincerely, Teekay Goh General Manager

        Responded July 26, 2019
        Hotel Maya
        4.0
        Lee from United Kingdom
        Solo traveler
        Junior Suite
        Stayed 2 nights in July, 2019

        Not Five Star!”

        Location fantastic two minutes walk from Petronas, but apart from that no good. As others have said check in took about half an hour even though there was no one else checking in. No minibar, no room service after eleven. Could get food sent but not drinks. Lounge access with our suite but had to pay for everything so no point. Only one member of staff spoke English. After room was cleaned they only left one bath towel and no hand towels. Definitely nowhere near five star.

        Reviewed July 25, 2019

        Dear Valued Guest, We thank you very much for your review. Please accept our sincere apology for the in-convenience caused which result your decision. If there is anywhere we can improve with, please do not hesitate to share it with us. You can be assured that we will take every corrective actions for the shortfall. Please allow us another opportunity to refresh and renew your experience with us again. Warmest regards, Teekay Goh General Manager

        Responded July 26, 2019
        Hotel Maya
        6.0
        Quah from Malaysia
        Business traveler
        Studio King
        Stayed 3 nights in June, 2019

        Poor Housekeeping”

        My room was not being cleaned or tidy up despite i came back to the room during late evening. Not my first experience. So beware when you need to stay more than 1 night. Reason given to me was because their hotel was fully booked a night before my 2nd day stay, thus higher priority of housekeeping was given to those rooms that required new chekc in. but come on, it was 7pm ++ whne i came back to room & realised it was still the same mess as when i left early in the morning.

        Reviewed July 24, 2019

        Dear Quah We thank you very much for your review. Please accept our sincere apology for the in-convenience caused which result your decision. If there is anywhere we can improve with, please do not hesitate to share it with us. You can be assured that we will take every corrective actions for the shortfall. Please allow us another opportunity to refresh and renew your experience with us again. Warmest regards, Teekay Goh General Manager

        Responded July 26, 2019
        Hotel Maya
        6.0
        Quah from Malaysia
        Business traveler
        Studio King
        Stayed 2 nights in July, 2019

        Broken tiles ”

        Due to the ages of this hotel, you may need to get prepared for some "expected" broken parts here & there. when you checked in your room. this time i experienced broken tiles that cut my feets. Not a big wound though. Housekeepings was not done even when i came back room aorund late evening.

        Reviewed July 24, 2019

        Dear Quah We thank you very much for your review. Please accept our sincere apology for the in-convenience caused which result your decision. If there is anywhere we can improve with, please do not hesitate to share it with us. You can be assured that we will take every corrective actions for the shortfall. Please allow us another opportunity to refresh and renew your experience with us again. Warmest regards, Teekay Goh General Manager

        Responded July 26, 2019
        Hotel Maya
        8.4
        Excellent
        Daniel from Malaysia
        Family with young children
        Junior Suite
        Stayed 1 night in July, 2019

        Excellent”

        Value for money.

        Reviewed July 25, 2019

        Dear Daniel We would like to thank you for choosing Hotel Maya KLCC as your preferred accommodation during your visit to Malaysia. It's really heart warming to read your beautiful review, and I'm delighted to know that you've a collection of wonderful experiences from your stay. It is also great to hear that you were well looked after by our wonderful team during your stay with us. It is very rewarding when our efforts are recognized. Please be assured that we have passed your kind words to our team. We truly appreciate your kind feedback and compliments. We hope to welcome you back soon to Hotel Maya KLCC on one of you leisure or business trips to Kuala Lumpur. Warmest regards, Teekay Goh General Manager

        Responded July 26, 2019
        Hotel Maya
        8.4
        Excellent
        noppadol from Thailand
        Business traveler
        Stayed 4 nights in October, 2018

        location”

        a bit far from the place for dinner

        Reviewed July 24, 2019

        Dear Khun Noppadol Greetings from Hotel Maya Kuala Lumpur! Thank you very much for sharing your experiences at Hotel Maya Kuala Lumpur. We are very grateful to read your kind comments and delighted that you enjoyed your experience so much. Once again, we thank you for selecting Hotel Maya. We look forward welcoming you and your travel companion in your next trip back to Kuala Lumpur. Yours sincerely, Teekay Goh General Manager

        Responded July 25, 2019
        Hotel Maya
        8.4
        Excellent
        setiawan from Indonesia
        Couple
        Studio King
        Stayed 1 night in July, 2019

        getting old.”

        used to stay here many years ago. but this hotel is getting old. maybe need refurbishment. also the new hotel W block KLCC Tower view. But location is great. you can walk to KLCC tower in less than 10 minutes. Breakfast buffet is OK.

        Reviewed July 11, 2019

        Dear Mr Setiawan, Thank you for choosing Hotel Maya Kuala Lumpur as your preferred accommodation. We appreciate your constructive comment and would like to apologize to you for the shortfall. We will continue to define and improve in our service delivery and hope one day you will return to experience the improvement. Once again, thank you for staying with us and we look forward welcoming you back in near future. Yours sincerely, Dayana Anuar – Front Office Manager

        Responded July 15, 2019
        Hotel Maya
        8.4
        Excellent
        Tim from Australia
        Couple
        Studio King
        Stayed 3 nights in June, 2019

        What's with the glass partition?”

        I'd be happy to stay here again if not for the glass partition (with a thin curtain) between the ensuite and bedroom. When I use the toilet at night, the light filtering through the thin curtain wakes my wife up and vice versa when she uses the toilet at night. The ensuite and bedroom should be separated by a wall or at least a thick curtain that blocks out the light. Also, the exterior glass panel is not properly sound-proofed. We can hear traffic noise (esp motorbikes) from Level 22!

        Reviewed June 30, 2019

        Dear Mr Tim, Thank you for staying with us during your recent visit to Kuala Lumpur. In regards of your comment about the glass partition, all of our Studio rooms category design are the same except for Deluxe rooms category. However, we have taken note on your comments and will further improve in our service delivery as part of our assurance for a continues effort to provide our guest a memorable experience. Should you need any assistance for your future visit to Kuala Lumpur, please do not hesitate to contact us. We hope to welcome you back soon in future. Warmest Regards, Dayana Anuar Front Office Manager

        Responded July 01, 2019
        Hotel Maya
        4.4
        Li from Singapore
        Couple
        Junior Suite
        Stayed 4 nights in April, 2019

        Acceptable”

        We are charged with tourist tax! Though the agoda is under me as singaporean, we wanted to register the hotel room under my malaysian husband name. This is NOT allowed. Very inflexible as we had done so before with other hotel like The Majestic Hotel and even in JB; KSL hotel. The pool looks great until we visited it, surrounding area had a lot of bird's shit. So disgusting ! Best is there is no housekeeping on Friday; until now we wondered why is that so.

        Reviewed July 17, 2019

        Dear Ms Li, Thank you for your review and I am very sorry that we did not live up to your expectations during your recent stay with us. I would like to apologize for the instance when the reception was not readily to assist you with the tourism tax as it involved local tax law which we need to adhere. We are still finding ways to rectify the beautiful birds flying into the building and leaving their markings, such as netting. Meanwhile, we have put up a cover on top of the pool as temporary protection. As for the housekeeping service, please allow me to investigate. Once again, our sincere apologies. Please allow us another opportunity to refresh and renew your experience with us again. Yours sincerely, Teekay Goh General Manager

        Responded July 24, 2019
        Hotel Maya
        10.0
        Exceptional
        Nurul from Malaysia
        Family with teens
        Studio King
        Stayed 1 night in March, 2019

        Just love it!i used to stay here with my parent and family,their staff so friendly and helpfull !”

        We used to come here every year!and definitely will continue do that my parents just luv it!their staff super duper cool and friendly. I cant remember their manager on duty that day,they doing some maintenance for pool,kids get excited but because we have to wait they treat us like king!tq so much guys see u very soon will drop and stay again definitely!

        Reviewed July 17, 2019

        Dear Ms Nurul, Many thanks for posting the perfect score review following your stay with us Hotel Maya Kuala Lumpur. We are delighted to know about your stay was such a success and hopefully we will have the pleasure to welcome you back to our Hotel in the not too distant future. Warmest regards, Dayana Anuar - Front Office Manager

        Responded July 19, 2019
        Hotel Maya
        10.0
        Exceptional
        noor from Singapore
        Group
        Junior Suite
        Stayed 2 nights in June, 2019

        Clean spacious”

        Breakfast was good. Spread is already. Room clean. Housekeeping and room service were prompt ! Impressive. Thanks Mr Joshua for the slice cake delivered to room 1605 on 22june. Appreciate the gesture. Check in was breeze process. The two guys ToTo and his partner... Very accommodating and friendly.

        Reviewed June 25, 2019

        Dear Noor We would like to thank you for choosing Hotel Maya KLCC as your preferred accommodation during your visit to Malaysia. It's really heart warming to read your beautiful review, and I'm delighted to know that you've a collection of wonderful experiences from your stay. It is also great to hear that you were well looked after by our wonderful team during your stay with us. It is very rewarding when our efforts are recognized. Please be assured that we have passed your kind words to our team. We truly appreciate your kind feedback and compliments. We hope to welcome you back soon to Hotel Maya KLCC on one of you leisure or business trips to Kuala Lumpur. Warmest regards, Teekay Goh General Manager

        Responded June 25, 2019
        Hotel Maya
        8.4
        Excellent
        Liew from Malaysia
        Family with young children
        Stayed 1 night in June, 2019

        Good and polite staff”

        Second time visit to this hotel and this time with my family. During check-in the front office Malay staff still remembered me even though it had been some time when I first stayed with this hotel. He was very polite and greeted to me and he still remembered all my preference. Really appreciated him! A thumbs up to him! I quite enjoyed with the restaurant and the facilities of the hotel. Nice breakfast and the restaurant staffs were very attentive. However, the swimming pool is only designed for adult. No kid swim pool therefore my kid was unable to enjoy it. Too bad for him. The hotel location is very strategic and close to KLCC by walking distance. Felt tired after shopping can come back to hotel very easily. Highly recommended!

        Reviewed June 08, 2019

        Dear Liew It is always a pleasure to read such a lovely comment. We are pleased to hear that you were well looked after by our team during your stay with us. It is with great pleasure and privilege to delight each of our guests, and your compliments on our associate's efforts for going the extra mile are greatly appreciated. We would like to assure you that we will relay your comments to the team which will definitely motivate them further. Once again, thank you so very very much for staying at the Hotel Maya KLCC and for sharing your comments. We sincerely look forward to welcome you back on your next visit to Kuala Lumpur! Yours sincerely, Teekay Goh General Manager

        Responded June 10, 2019
        Hotel Maya
        10.0
        Exceptional
        Yee from Malaysia
        Group
        Junior Suite
        Stayed 1 night in June, 2019

        Great stay and Convenient location ”

        The room was big and nice. They free upgrade my room during check in. 5 stars hotel with affordable price. Location near the lrt and mrt. Staffs was friendly and well trained. Recommend to have a stay in this hotel during your KL trip.

        Reviewed June 07, 2019

        Dear Yee Greetings from Hotel Maya Kuala Lumpur! Thank you for choosing Hotel Maya Kuala Lumpur a distance away from the iconic Petronas Twin Towers as your preferred accommodation. We are very grateful to read your kind comments and delighted that you enjoyed your experience so much. Once again, we thank you for selecting Hotel Maya KLCC. We look forward welcoming you and your travel companion in your next trip back to Kuala Lumpur. Yours sincerely, Teekay Goh General Manager

        Responded June 10, 2019
        Hotel Maya
        8.4
        Excellent
        Mirul from Singapore
        Couple
        Studio King
        Stayed 3 nights in April, 2019

        Stay spoiled by one of the hotel guests”

        The stay in this hotel was fantastic. Though the twin towers were not seen from my room (1111), we enjoyed every single minute. Although its not the hotel's fault, one of the hotel guests complained against us for misbehaving while in the pool. Sounds pathetic but that guy really spoiled our entire short getaway. Overall, the hotel deserves a two thumbs up!!

        Reviewed May 08, 2019

        Dear Mirul Thank you for choosing Hotel Maya Kuala Lumpur a distance away from the iconic Petronas Twin Towers as your preferred accommodation. We have taken note on your comments and will further improve in our service delivery as part of our assurance for a continuous effort to provide our guest a memorable experience. Should you need any assistance for your future visit to Kuala Lumpur, please do not hesitate to contact us. We hope to welcome you back soon in future. Yours sincerely, Teekay Goh General Manager

        Responded May 08, 2019
        Hotel Maya
        8.0
        Excellent
        Lazaro from Philippines
        Solo traveler
        Studio King
        Stayed 2 nights in April, 2019

        Great Location, Great Value for Money”

        The hotel is close to everywhere. City skyline view, quiet and the staff were friendly. Although, most of them do not speak English. A little suggestion for them to understand you, is to use google translate, it helped me a lot. When I got in the hotel, the first room where i was supposed to stay was nice, but when i took a bath, the tub wouldn't drain, so, I called housekeeping to have it checked until i decided to just ask for a transfer. I was transferred immediately without questions. That's how smooth this hotel is. On the other room, there was no foot towel, I called the front desk but they couldn't understand what i was asking for. Luckily for me, I had sticky notes handy, I used google translate and wrote in malay language all my requests and they fulfilled them. Thank you for a wonderful stay!

        Reviewed May 07, 2019

        Dear Lazaro Thank you for choosing Hotel Maya Kuala Lumpur a distance away from the iconic Petronas Twin Towers as your preferred accommodation. We have taken note on your comments and will further improve in our service delivery as part of our assurance for a continuous effort to provide our guest a memorable experience. Should you need any assistance for your future visit to Kuala Lumpur, please do not hesitate to contact us. We hope to welcome you back soon in future. Yours sincerely, Teekay Goh General Manager

        Responded May 08, 2019
        Hotel Maya
        5.6
        Qistina from Malaysia
        Family with young children
        Studio King
        Stayed 2 nights in July, 2019

        Terrible hospitality by the front desk. Lack of staff.”

        The security guard cum bellboy cum everything deserves a promotion and a pay rise - superstar employee. The valet and the one manning the station seriously lacks courtesy and need not be there. 2/10 for “service”. Brings shame to Malaysian hospitality.

        Reviewed July 09, 2019

        Dear Ms Qistina, Greetings from Hotel Maya Kuala Lumpur! Thank you very much for sharing your experiences at Hotel Maya Kuala Lumpur. Your compliments on our associate's efforts, especially to Mani Kumar, for going the extra mile are greatly appreciated. We would like to assure you that we will relay your comments to the team which will definitely motivate them further. We have taken note on your specific comment made pertaining on valet service, we will be sure to forward your feedback to the relevant personnel in an effort to improve the service level and the experiences for not just yourself but all of our guests. Once again, thank you for taking the time to share your experiences with us. We hoped that you will still continue to support Hotel Maya for your future visits here to Kuala Lumpur. Yours sincerely, Dayana Anuar – Front Office Manager

        Show more
        Hotel Maya
        9.2
        Exceptional
        Khairul from Malaysia
        Couple
        Studio King
        Stayed 2 nights in June, 2019

        Delicious Breakfast.. ”

        Nice Hotel. Only 5-10 minutes walking to KLCC. The breakfast also good. I like the Nasi Lemak. The pastry also delicious. Can see the KLCC from my room or also can go to the sky lounge and enjoy the city view. But the room looks a bit old and got some bad smell. Bathroom also huge. Overall, good and really enjoy.

        Reviewed July 06, 2019

        Dear Mr Khairul, Thank you very much for sharing your experiences at Hotel Maya Kuala Lumpur. We are so grateful to read about your stay was such a success and that you enjoyed our superb location and our services.Our central location is really the ideal place to explore the amazing city of Kuala Lumpur. Once again, thank you for taking the time to share your experiences with us. We hoped that you will still continue to support Hotel Maya for your future visits here to Kuala Lumpur.

        Responded July 09, 2019
        Hotel Maya
        8.8
        Excellent
        Noraisyah from Malaysia
        Family with teens
        Deluxe Suite
        Stayed 1 night in June, 2019

        love the location which is just a 5 minutes walk to KLCC. Room is huge! ”

        Love the hydrotherapy pool. It was my husband’s birthday. I requested for a complimentary cake and the staff came up to my room with a slice of cake as a surprise for my husband. Breakfast buffet was good too 👍🏻

        Reviewed June 28, 2019

        Dear Ms Noraisyah, It's really heart-warming to read your beautiful review, and I'm delighted to know that you've a collection of wonderful experiences from your stay. It is also great to hear that you were well looked after by our wonderful team during your stay with us. Once again, thank you so much for staying with us and taking time writing such a beautiful feedback. We look forward welcoming you back again in your next visit to Kuala Lumpur. Warmest regards, Dayana Anuar Front Office Manager

        Responded July 01, 2019
        Hotel Maya
        6.8
        Good
        Pei from Malaysia
        Couple
        Studio King
        Stayed 1 night in June, 2019

        Worn out ”

        Hotel maya has been around for a long time and it can be seen from the rather worn out room we got . The staff at the check in was warm and friendly however the frustration started when the shower was clogged and water was not drain properly . Phones in the room , both phones in fact were not able to work so had to use my hand phone to call reception to send an engineer to fix it . The engineer arrived promptly and manage to unclog it after which I requested for housekeeping to do some cleaning up of the toilet as the floor was quite dirty . That was at 3.30 pm. They did not arrive . I called a total of 4 times and even had to go down to reception to request for house keeping to which the reception staff was very apologetic . That was 5.30 which means a total of 2 hours wait for housekeeping !!!! Imagine my annoyance . Finally they only arrived at 6. That pretty much summed up the mediocre rating I’m giving hotel maya .

        Reviewed June 27, 2019

        Dear Ms Chan, Thank you for choosing Hotel Maya Kuala Lumpur as your preferred accommodation. As the property evolves itself, we too are looking to improve the standards of each department within our property to raise the standard for hospitality in Malaysia. Your comment has been addressed with all Department Heads concerned for better improvement.We have taken note on all your comment. We will be sure to forward your feedback to the relevant personnel in an effort to improve the service level and the experiences for not just yourself but all of our guests. Once again, thank you for taking the time to share your experiences with us. We hoped that you will still continue to support Hotel Maya for your future visits here to Kuala Lumpur. If we can ever be of assistance or service to you, please do not hesitate to contact us. Yours sincerely, Dayana Anuar – Front Office Manager

        Show more
        Hotel Maya
        7.2
        Very good
        Catarina
        Couple
        Studio King
        Stayed 3 nights in June, 2019

        5 stars but overrated ”

        We booked a studio room with breakfast included. The breakfast was good with loads of variety but the room was old and Not cleaned as it should. They have prepared a nice flower and romantic decoration on arrival, though.

        Reviewed June 27, 2019

        Dear Ms Catarina, Thank you so much for staying at the Hotel Maya Kuala Lumpur. I was really glad to read that you enjoyed your stay and the service you received. I also would like to thank you and apologize to you about the cleanliness highlighted in your comments and will assure you that we will look into it and improve. Many thanks for taking the time to write your review and we hope to be able to welcome you back in the near future. Warmest Regards, Dayana Anuar Front Office Manager

        Responded July 01, 2019
        Hotel Maya
        12345
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        Hotel Maya
        |Excellent 8.2
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        Experiences on Agoda. Because your room is just the beginning.

        • Excellent location
        • Petronas Twin Towers
        • LRT Train Station - Kampung Baru is within 0.33 km