Hotel New Otani Tokyo The Main
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8.5
Excellent
/10
(1336 reviews)See what guests said
See map
8.6
Excellent
Location rating score
Excellent location - Inside city center
Parking
FREE
  • New Otani Japanese Garden160 m
  • New Ōtani Art Museum180 m
  • Embassy of the Kingdom of Belgium460 m
  • Kojimachi Subway Station510 m
  • Wakabahigashi Park520 m
  • Akasaka Palace560 m
  • Akasaka Mitsuke Subway Station560 m
  • Embassy of Israel620 m
  • Yotsuya Train Station630 m
  • Embassy of Mexico680 m
  • Free Wi-Fi

    Hotel New Otani Tokyo The Main

    4-1 Kioicho, Chiyoda-ku, Akasaka, Tokyo, Japan, 102-8578 - See map
    "Staff are very professional, and facility is great."
    Hiroko - March 11, 2018
    Exceptional reputation
    Recommended by 95% of guests
    Excellent cleanliness
    8.9 rating for cleanliness
    • 510 meters to public transportation

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Sauna

    • Air conditioning

    This property is in high demand!

    Booked 28 times

    Property ranking|Compared to 13,529 Tokyo properties
    See all rankings
    Room comfort score
    8.6/10
    Room size
    37 sqm.
    Cleanliness score
    8.9/10
    Location score
    8.6/10
    Better than
    99
    %
    of Tokyo properties
    Bigger than
    99
    %
    of Tokyo properties
    Better than
    98
    %
    of Tokyo properties
    Better than
    97
    %
    of Tokyo properties
    Value for money8.1
    Distance to city center3.0 Km
    Location rating8.6
    Nearest airportHaneda Airport (HND)
    Distance to airport15.5 km

    Rooms available at Hotel New Otani Tokyo The Main

    8.6
    Excellent
    Room comfort & quality
    Deluxe Twin - Non-Smoking
    Deluxe Twin - Non-Smoking
    ...
    • Room size: 45 m²/484 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Deluxe Double or Twin
    Deluxe Double or Twin
    ...
    • Room size: 45 m²/484 ft²
    • City view
    • 1 double bed or 2 single be...
    Enter dates to see prices
    Standard Double Or Twin Bed
    Standard Double Or Twin Bed
    ...
    • Room size: 36 m²/388 ft²
    • City view
    • 1 double bed or 2 single be...
    Enter dates to see prices
    Premium Double or Twin
    Premium Double or Twin
    ...
    • Room size: 45 m²/484 ft²
    • City view
    • 1 single bed and 1 queen be...
    Enter dates to see prices
    Deluxe King Room - Non-Smoking
    Deluxe King Room - Non-Smoking
    ...
    • Room size: 45 m²/484 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Deluxe Triple Room - Non-Smoking
    Deluxe Triple Room - Non-Smoking
    ...
    • Room size: 45 m²/484 ft²
    • City view
    • 3 single beds
    Enter dates to see prices
    Standard Twin Non-Smoking
    Standard Twin Non-Smoking
    ...
    • Room size: 36 m²/388 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Standard King Non Smoking
    Standard King Non Smoking
    ...
    • Room size: 36 m²/388 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Business Double
    Business Double
    ...
    • Room size: 26 m²/280 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Business Single Room
    Business Single Room
    ...
    • Room size: 23 m²/248 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices

    What people love about Hotel New Otani Tokyo The Main

    • 10.0
      Exceptional
      Location

      "Excellent service, very good location, wonderful garden and pool."

      Leelo

      |

      September 15, 2016

    • 9.6
      Exceptional

      "Beyond nice, this is the finest hotel I have ever visited."

      Ronald

      |

      November 17, 2018

    • 9.6
      Exceptional
      Location

      "Great hotel, unique design, great service, good location."

      William

      |

      December 3, 2018

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    More about Hotel New Otani Tokyo The Main

    More about Hotel New Otani Tokyo The Main

    9.6
    Exceptional

    "Excellent service, spacious rooms, all around a fantastic pl..."

    Bret

    |

    October 23, 2018

    An overview

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    What they offer

    10.0
    Exceptional
    Bathroom

    "Great fitness facilities as well with a sento (public bath)"

    Hiran

    |

    December 12, 2018

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Breakfast options

    American

    Restaurants on site

    Satsuki
    Cuisine:Asian, European, Italian
    Menu:Buffet
    Tower Buffet
    Cuisine:Chinese, European, Japanese
    Menu:A-la-carte
    VIEW AND DINING THE Sky
    Cuisine:Chinese, European, Japanese
    Menu:A-la-carte

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Hotel New Otani Tokyo The Main from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (1336)Booking.com Reviews (1139)
    8.5
    /
    10
    Cleanliness8.9
    Facilities8.7
    Location8.6
    Room comfort and quality8.6
    Service8.7
    Value for money8.1
    High score for Tokyo
    Rating
    9+ Exceptional (300)
    8-9 Excellent (274)
    7-8 Very Good (211)
    6-7 Good (87)
    <6 Below Expectation (69)
    Time of the year
    Mar - May (270)
    Jun - Aug (204)
    Sep - Nov (227)
    Dec - Feb (240)
    All guests (1336)
    All room types
    All languages

    Show reviews that mention 

    Showing 941 verified guest comments
    12345
    10.0
    Exceptional
    Mark from Australia
    Couple
    Standard King Non Smoking
    Stayed 2 nights in April, 2019

    Exceptional”

    Excellent hotel in an excellent central location with easy subway access. Top quality staff with an excellent command of English. We stayed twice and on each occasion we were upgraded so there value for money was exceptional, The hotel's Japanese garden is a truly unique bonus

    Reviewed April 12, 2019
    8.8
    Excellent
    Jennifer from Canada
    Business traveler
    Business Single Room
    Stayed 3 nights in February, 2019

    Excellent Customer Service”

    This is my second review - for the same trip. I stayed for 3 nights when I arrived to Japan and my experience was less than satisfactory. The room I had was small, old, and quite dingy for what I was used to having at previous New Otani stays. I requested to be moved and the staff at that time did little to help. HOWEVER, I returned the following week for my final 2 nights in Japan and had a very different experience. First, the room was much, much better. Not sure if that was intentional. My first night, someone moved in next door who was extremely disruptive - constantly shouting and slamming doors. Hotel staff were trying to help him several times. This went on all night. Next morning, I asked if he would be checking out and they said no, then a manager came out to apologize and had already arranged for me to move to an upgrade. They moved me to the club floor to an amazing room and left a small gift basket with a personal note to apologize. Incredible customer service.

    Reviewed February 11, 2019
    8.0
    Excellent
    Minako from Japan
    Couple
    The Shin-Edo Standard Double Room
    Stayed 3 nights in February, 2019

    Good facility but so-so service ”

    Stayed there for 6 days and overall is okay. However think about as one of the Japanese top hotel brand, staff quality could be improved more. Their attitude or the way of speaking were polite but always felt lack of ability to think what exactly guest want instead of only following manual. Everyday, house keeping put full of amenity in the room even though there were still plenty such as slippers or towels and they didn’t bring back old news paper so this made kept increasing stuff every day in my room which made me quite annoying. And at the bar, staff only cared where guest could seat at good night view table so put me in very crowded area where I could heard both sides of tables’ conversation clearly... Recently so many places I could find “only looks polite attitude service” in Japan but of course this doesn’t mean good service and I was bit surprised even same thing happen in this hotel. I was actually very excited to stay at this hotel because of the top brand for very long time so this time disappointed.

    Reviewed February 07, 2019
    8.8
    Excellent
    Kathryn from Australia
    Couple
    Standard King Non Smoking
    Stayed 4 nights in January, 2019

    Excellent”

    hotel has great Japanese garden and rooms are very clean. Staff are what you would expect from a five star hotel, very attentive and polite. Thank you for a great stay. Only comment was a 10 minute walk from Yotsuya station bit hard with luggages with you, other than that a pleasant stay.

    Reviewed February 03, 2019
    8.0
    Excellent
    Jennifer from Canada
    Business traveler
    Quality Semi-double Room (The Main)
    Stayed 3 nights in January, 2019

    Old, drab room unexpected”

    I usually stay here and I guess I always choose a 26 sq m room in The Main and I took a 23 sq m room this time because it was a better price...and it was terrible. Old, drab, not at all nice. I don't care about the size of the room, but apparently this size request put me into a different room "category". So, be careful with this. And, as someone who goes to this hotel annually...I expected them to do something and put me into a better room. But they did not. Very surprising lack of client care. But, I do still like the hotel for the location, the gym, and will just be sure to get the right room next time. Usually the rooms are very nice.

    Reviewed January 31, 2019
    10.0
    Exceptional
    Hiran from Sri Lanka
    Business traveler
    Stayed 1 night in November, 2018

    Excellent hotel”

    One of the best hotels in Osaka, always highly recommended but remember this is a huge hotel and getting from room to the main road takes a while. Great fitness facilities as well with a sento (public bath)

    Reviewed December 12, 2018
    5.2
    ting from United States
    Couple
    Standard Double Or Twin Bed
    Stayed 2 nights in April, 2019

    Actually we are hosting two American families. There is no shuttle bus to the Metro Station.”

    No shuttle buses to Metro Station in spite surrounding environment is acceptable. Choices of cuisine not much if one does not want eat all Japanese meals 3 days straight. One of our guests experience abdominal cramp one night and l requested to the Reception Night Manager can one room checked out at 1 pm ( remembered we had 3 rooms booked ) because our departure flight was in 9 pm. This male manager refused to help and insisted all rooms must check out before 12:00 noon. This guest of mine had watery diarrhoea next day between 7 am to 13:30 noon ? How could this be so “rude “ and not custom-orientated ?

    Reviewed April 27, 2019
    9.6
    Exceptional
    Kristal
    Business traveler
    Business Single Room
    Stayed 2 nights in April, 2019

    Exceptional”

    staff are friendly, hotel is so clean one could dine on any floor. Floor designations a bit confusing as some dont match up with room numbers ie room 4611 is on the 22nd floor. No seating inside or outside the tour bus gathering area, no washrooms in this area either. For the elderly, or ladies with high heels(me), this would have been appreciated.

    Reviewed April 10, 2019
    8.0
    Excellent
    shielly from Indonesia
    Family with young children
    Standard Triple
    Stayed 7 nights in December, 2018

    Winter in Tokyo”

    Very good hotel with spacious room. Beds were comfortable. Lovely stay.

    Reviewed June 21, 2019
    8.8
    Excellent
    Troy from Australia
    Business traveler
    Deluxe Triple Room - Non-Smoking
    Stayed 8 nights in May, 2019

    Great ”

    Great

    Reviewed June 05, 2019
    9.2
    Exceptional
    QUOC from Vietnam
    Business traveler
    Business Single Room
    Stayed 5 nights in February, 2019

    Just good as always”

    Never feel bad about staying in this hotel. Worth every penny on it. The only minus point is the hotel is quite old.

    Reviewed May 23, 2019
    9.6
    Exceptional
    Alejandro from Spain
    Solo traveler
    Business Single Room
    Stayed 2 nights in May, 2018

    Outstanding facilities, including a Rose Garden”

    The hotel has outstanding facilities, having a shopping center and a great dinning room facing to a garden. Furthermore by those days of May, the Rose Garden was blooming with red roses, a unique show. Staff is very professional and rooms are bigger than average.

    Reviewed May 09, 2018
    8.0
    Excellent
    Eric from Malaysia
    Business traveler
    Stayed 3 nights in February, 2018

    New Otani Main @ Tokyo - It is More Convenient than You Think”

    New Otani Hotel has 2 part - There is the more expensive section at the Main and also the more casual section at the Garden Court. By Japan standard, it is a big hotel - very spacious and it even has a full fledged Japanese garden with a false waterfall, a koi pond etc. I enjoy my stay in the hotel - and here are the 3 things that I like - (1) It may not be right within Shinjuku or Shibuya that most travellers like to stay - It is right in the middle where you can easily go to Ginza, Roppongi, Shinjuku, Shibuya etc. all within a 10-15 minutes taxi ride OR hop on a train. (2) I enjoy the "leisure and ease" of the hotel - where you don't feel the "rush" and you can simply chill and relax esp. after a long day of meetings. (3) I like the food at the restaurant - If you get the room that comes with breakfast - I'll urge you to go to the cafe at the Main section, top up 1500 Yen and go for the more luxurious version of breakfast, I bet you will like it if u can spend > 45 min there.

    Reviewed March 06, 2018
    8.8
    Excellent
    Jennifer from Canada
    Business traveler
    Business Double
    Stayed 6 nights in January, 2018

    Always stay here for business.”

    Beds are really hard, which is the biggest issue I have with this hotel. Staff are very kind and helpful. Gym in Main tower has machines and stretching area. No free weights (why, I have no idea). I didn't go to the gym in the Garden tower. Running around the Palace is lovely. Route from hotel, around, and back is about 7km.

    Reviewed February 05, 2018
    10.0
    Exceptional
    Sony from Japan
    Business traveler
    Standard King Non Smoking
    Stayed 1 night in October, 2017

    Excellent Tradition in Tokyo”

    This hotel never fails to impress me for its Ohtani tradition hospitality. Add to that, it consistently upgrades and reinvents itself. The recent renovation is just fantastic. Its a perfect fit for discriminating travelers!

    Reviewed November 08, 2017
    10.0
    Exceptional
    Reza from Indonesia
    Couple
    Standard Double Or Twin Bed
    Stayed 1 night in April, 2017

    Best Business Hotel in Tokyo”

    Situated near subway station with elevator and escalators makes this hotel an excellent choice. The lobby is also great place to meet your clients. The rooms and its facilities are great. And they have japanese garden too.

    Reviewed April 07, 2017
    10.0
    Exceptional
    jessica from United States
    Solo traveler
    Business Single Room
    Stayed 1 night in October, 2016

    Very luxe hotel in the middle of the city”

    This hotel is very lovely, and in the middle of the city. Easy transport throughout both Tokyo and Japan. It was so lovely- I had no idea I was in the middle of the biggest city on the planet. I could hear crickets outside at night, and the staff was absolutely lovely. Highly recommended!

    Reviewed October 21, 2016
    10.0
    Exceptional
    Shermila from Philippines
    Family with young children
    Stayed 3 nights in March, 2015

    Great Hotel”

    1. Location - near Akasaka Mitsuke and Nagatacho Station 2. Big Room - comfortable 3. Nice Garden

    It was a wonderful experience in this hotel. The garden is so nice, we have great pictures there. The staff are so friendly and helpful, bringing our luggage to our room. Cherry blossoms can be seen outside the hotel. Access to train stations is easy.

    Reviewed April 13, 2015
    8.3
    Excellent
    Grant from United States
    Family with teens
    Stayed 3 nights in September, 2014

    Reliable Good Experience”

    location, value, garden

    Always a reliably good experience. Location is great for access to restaurants and subway. Lovely traditional garden. Room has plenty of space and clean. Not the hippest or newest place nowadays, but good value and service.

    Reviewed October 10, 2014
    8.7
    Excellent
    Marjorie from Philippines
    Family with young children
    Stayed 1 night in August, 2014

    Close to Tokyo Metro with Beautiful Garden”

    Location, Big Rooms and Garden

    Check in was easy and efficient. Location of Hotel very close to Tokyo Metro Station. There is direct hotel limousine bus from Narita and Haneda Airport and lots of local restaurants nearby along Akasaka Mitsuke area. Ninja Restaurant is just right across the street just below Akasaka Excel Hotel Tokyu. Room was big and clean and has needed amenities. The hotel has a beautiful Japanese garden with Koi Ponds and waterfalls. There are also shops within the Hotel. Internet was very reliable.

    Reviewed August 27, 2014
    12345
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    Hotel New Otani Tokyo The Main
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    • Excellent location
    • Shinjuku Gyoen Park
    • Kojimachi Subway Station is within 0.51 km