Hotel Royal Macau
Superior Single - Bedroom Hotel Royal Macau
Lobby Hotel Royal Macau
Lobby Hotel Royal Macau
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8.1
Excellent
20.2% this month
/10
(20495 reviews)See what guests said
See map
7.8
Very good
Location rating score
Very good location - 350 meters from city center
  • Vasco da Gama Monument60 m
  • Vasco da Gama Garden80 m
  • Plaza160 m
  • Hospital Conde S. Januario210 m
  • Protestant Chapel210 m
  • S. Januario Hospital220 m
  • MGTO - Guia Lighthouse230 m
  • St. Lazarus Church230 m
  • Chapel of Our Lady of Guia230 m
  • Tap Seac Square230 m
  • Free Wi-Fi

    Hotel Royal Macau

    Estrada Da Vitoria 2-4, Macau City, Macau, Macau, 999078 - See map
    "The hotel is clean, beautifully decorated and the staff go above and beyond to make your stay as comfortable as possible."
    Daniel - January 11, 2019
    Exceptional reputation
    Recommended by 93% of guests
    Excellent cleanliness
    8.5 rating for cleanliness
    • Free Wi-Fi in all rooms!

    • Sauna

    • Currency exchange

    • Steamroom

    • Air conditioning

    This property is in high demand!

    Booked 391 times | 52 travelers are looking at this property right now

    Property ranking|Compared to 155 Macau properties
    See all rankings
    Cheapest price score
    Room comfort score
    8.3/10
    Value for money score
    8.2/10
    Service score
    8.3/10
    Better than
    79
    %
    of Macau properties
    Better than
    77
    %
    of Macau properties
    Better than
    74
    %
    of Macau properties
    Better than
    74
    %
    of Macau properties
    Value for money8.2
    Distance to city center1 km
    Location rating7.8
    Nearest airportMacau International Airport (MFM) - Macau
    Distance to airport5.2 km

    Rooms available at Hotel Royal Macau

    8.3
    Excellent
    Room comfort & quality
    Royal Macau Deluxe Twin Suite - Breakfast and Afternoon Tea for 2, and Lounge Benefits Included
    Royal Macau Deluxe Twin Suite - Breakfast and Afternoon Tea for 2, and Lounge Benefits Included
    ...
    • Room size: 44 m²/474 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Royal Macau Premier Twin Room - Breakfast and Afternoon Tea for 2, and Lounge Benefits Included
    Royal Macau Premier Twin Room - Breakfast and Afternoon Tea for 2, and Lounge Benefits Included
    ...
    • Room size: 27 m²/291 ft²
    • Garden view
    • 2 single beds
    Enter dates to see prices
    Royal Macau Premier King Room - Breakfast and Afternoon Tea for 2, and Lounge Benefits Included
    Royal Macau Premier King Room - Breakfast and Afternoon Tea for 2, and Lounge Benefits Included
    ...
    • Room size: 27 m²/291 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Royal Macau Deluxe King Room
    Royal Macau Deluxe King Room
    ...
    • Room size: 27 m²/291 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Royal Macau Deluxe Twin Room
    Royal Macau Deluxe Twin Room
    ...
    • Room size: 27 m²/291 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Royal Macau Premier King Suite - Breakfast and Afternoon Tea for 2, and Lounge Benefits Included
    Royal Macau Premier King Suite - Breakfast and Afternoon Tea for 2, and Lounge Benefits Included
    ...
    • Room size: 44 m²/474 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Royal Macau Family Suite for 2 Adults and 2 Children
    Royal Macau Family Suite for 2 Adults and 2 Children
    ...
    • Room size: 44 m²/474 ft²
    • City view
    • 1 king bed and 1 bunk bed
    Enter dates to see prices
    Royal Macau Superior Twin Room
    Royal Macau Superior Twin Room
    ...
    • Room size: 27 m²/291 ft²
    • Garden view
    • 2 single beds
    Enter dates to see prices
    Royal Macau Superior King Room
    Royal Macau Superior King Room
    ...
    • Room size: 27 m²/291 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Superior Single
    Superior Single
    ...
    • Room size: 20 m²/215 ft²
    • City view
    • 1 single bed
    Enter dates to see prices

    Frequently asked questions

    What time is check-in and check-out at Hotel Royal Macau?

    Check-in at Hotel Royal Macau starts from 03:00 PM. Guests must check-out before 12:00 PM to avoid additional fees. You may request early check-in or late check-out as a special request through the booking form. This may be offered by the property, subject to availability. You are welcome to use the luggage storage provided by the Hotel Royal Macau to store belongings prior to check-in, or after check-out. The hotel front desk operates 24 hours a day.

    How do I get to Hotel Royal Macau?

    If you would like to drive to Hotel Royal Macau, a car park is available with an additional charge. You can travel around in Macau easily with taxi service provided by the property.

    Is breakfast offered at Hotel Royal Macau?

    Buffet breakfast is offered at Hotel Royal Macau from 7:00 AM to 10:30 AM. There is an additional charge of 174 HKD for adults, if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included at a discounted rate.

    What are my dining options at Hotel Royal Macau?

    Hotel Royal Macau has many in-house restaurants for hungry guests to dine-in. Catalpa Garden and Fado offer tasty Chinese cuisine. You can also choose from a delicious array of menu choices including " la carte and course menu options.
    Don't miss a chance to treat your taste buds to chicken soup with fish maw and ham and steamed black glutinous rice with mashed red bean, must-try dishes highly recommended by the property.
    Most notably, Catalpa Garden has received the Best Restaurant in China award at the Haute Grandeur Global Restaurant Awards in 2018.

    Can special events be hosted at Hotel Royal Macau?

    Special events such as weddings may be hosted at Hotel Royal Macau. The property has indoor venues that can hold up to 288 people. In-house planning, in-house catering and music entertainment services are offered to help your event go smoothly. You can relax and celebrate your occasion intimately with candlelight or private dinner included within your event package.
    The property also invites guests to create long-lasting memories with packages to celebrate intimate occasions such as romantic retreats.
    Guests who are interested in hosting an event or celebrating a special occasion may let the property know directly in the Special Requests field on the booking form. The property will then reach out to you directly through the Agoda messaging system.

    Can business events be hosted at Hotel Royal Macau?

    On-site venues and convenient event services make Hotel Royal Macau an ideal choice for hosting events such as meetings and conferences. The business venues at Hotel Royal Macau can hold up to 320 people. An extensive range of facilities and services including projector or LED display, audio-visual equipment and meeting supplies is available to help make your business event a successful one.
    Interested in hosting a business event? Let Hotel Royal Macau know through the Special Requests section in the booking form. The property will be notified and reach out to you directly.

    What is the smoking policy at Hotel Royal Macau?

    There are both smoking and non-smoking floors available at Hotel Royal Macau. Simply indicate your preference when booking on Agoda, and Hotel Royal Macau will place you on the requested floor type.

    Show more questions
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    What people love about Hotel Royal Macau

    • 8.8
      Excellent
      Cleanliness

      "Room is clean and breakfast is excellent with different varieties daily."

      Yoke

      |

      January 12, 2019

    • 9.6
      Exceptional
      Staff 

      "Very helpful staff across all services - reception, concierge, restaurants."

      Aiyappan

      |

      January 14, 2019

    • 8.0
      Very good
      Staff 

      "Overall the staff were very helpful & friendly."

      Kok

      |

      January 14, 2019

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    More about Hotel Royal Macau

    More about Hotel Royal Macau

    9.2
    Exceptional

    "The price is reasonable and the hotel provides different fac..."

    yee

    |

    December 31, 2018

    An overview

    Show less

    What they offer

    8.8
    Excellent
    Staff 

    "Staff are outstanding, very friendly, courteous, and hospita..."

    Angelica

    |

    January 8, 2019

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Food and dining

    Restaurants on site

    Fado
    Cuisine:Portuguese
    Menu:Buffet
    Catalpa Garden
    Cuisine:Chinese
    Menu:Buffet
    Lobby Lounge
    Menu:Buffet

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Reviews of Hotel Royal Macau from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (20495)Booking.com Reviews (1371)
    8.1
    /
    10
    Cleanliness8.5
    Facilities8.0
    Location7.8
    Room comfort and quality8.3
    Service8.3
    Value for money8.2
    Rating
    9+ Exceptional (3305)
    8-9 Excellent (3645)
    7-8 Very Good (4973)
    6-7 Good (1822)
    <6 Below Expectation (1532)
    Time of the year
    Mar - May (4598)
    Jun - Aug (3575)
    Sep - Nov (2974)
    Dec - Feb (4130)
    All guests (20495)
    All room types
    All languages

    Show reviews that mention 

    Showing 15277 verified guest comments
    12345
    10.0
    Exceptional
    Jane from Malaysia
    Couple
    Stayed 1 night in July, 2019

    Very comfortable room and nice hotel”

    Staff is very friendly to help. Walking distance to attraction. There’s convenience store and restaurants opposite of the hotel. Easy to get for food. Room is very comfortable and very clean. Only 15 minutes from the airport. Recommend to stay here for those travelling to Macau.

    Reviewed July 15, 2019

    Dear Jane, Thank you for sharing such an enthusiastic review with us on Agoda. Being the first 5-star hotel in Macau, providing impeccable hotel experience is always our mission. We are delighted to know that you have enjoyed your stay with us, particularly with our friendly staff, close proximity to historic tourist attraction & city life and comfortable & clean guest room. Your compliments are encouraging to our staff, and motivate us to improve ourselves every day. We look forward to welcoming you again soon. Yours sincerely, Hotel Royal Macau

    Responded July 16, 2019
    Hotel Royal Macau
    10.0
    Exceptional
    Damien
    Solo traveler
    Royal Macau Superior King Room
    Stayed 1 night in July, 2019

    WOW”

    THE ROOM LOOKS AMAZING. Service was amazing. Made a local phone call in the room that didnt connect. Was still reflected as a $3 phone charge in their system. Upon hearing my explanation at checkout. The counter staff waived the fee no qns asked. I didnt even had to ask for a waiver. Upon checking in, they upgraded my room to a premium room as well. Excellent decor, view, amenities provided and strong strong wifi. Located in the central of major tourist hotspots, making it walking distance to them. Also provided a shuttle service to tourist spots and casinos. Only complain facility wise I might have is the lack of shuttle bus to the zhuhai/ gongbei customs. Gym and pool looked fantastic. All in all a great value for money. Luxurious and posh, perfect if you wanna pamper yourself and your significant other. Would stay again in a heartbeat.

    Reviewed July 12, 2019

    Dear Damien, Thank you for sharing such an enthusiastic review with us on Agoda. Being the first 5-star hotel in Macau, providing impeccable hotel experience at affordable prices is always our mission. We are delighted to know that you are satisfied with our comfortable guest room, attentive service, friendly & helpful staff, well-equipped amenities and close proximity to historic tourist attraction. Your compliments are encouraging to our staff, and motivate us to improve ourselves every day. We look forward to welcoming you again soon. Yours sincerely, Hotel Royal Macau

    Responded July 15, 2019
    Hotel Royal Macau
    8.8
    Excellent
    Yee from Hong Kong
    Family with young children
    Royal Macau Superior Twin Room
    Stayed 1 night in July, 2019

    Good value”

    Huge bed! With travelers from all round the world and not just china..

    Reviewed July 25, 2019

    Dear Yee, Thank you for taking the time to share your comment with us on Agoda. Being the first 5-star hotel in Macau, providing impeccable hotel experience at affordable prices is always our mission. We are delighted to know that you are satisfied with our comfortable guest room. It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you in Macau soon! Yours sincerely, Hotel Royal Macau

    Responded July 25, 2019
    Hotel Royal Macau
    9.6
    Exceptional
    Edward from United States
    Solo traveler
    Royal Macau Superior Twin Room
    Stayed 1 night in June, 2019

    Great location, great value”

    It was a top notch hotel! The breakfast was excellent and worth the extra charge when booking the room. Its very close to all the things worth seeing in Olde Macau. Lots of tour groups coming and going.

    Reviewed July 07, 2019

    Dear Edward, Thank you for taking the time to share your comment with us on Agoda. Being the first 5-star hotel in Macau, providing impeccable hotel experience at affordable prices is always our mission. We are delighted to know that you are satisfied with our decent buffet breakfast and convenient location. It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you in Macau soon! Yours sincerely, Hotel Royal Macau

    Responded July 08, 2019
    Hotel Royal Macau
    9.6
    Exceptional
    Carlos from Spain
    Couple
    Royal Macau Deluxe Twin Room
    Stayed 3 nights in June, 2019

    Good Choice”

    We find a perfect hotel in heart of Macau. Close to Casinos Area (Peninsular). Complete buffet breakfast. Quick internet wifi connection. Perfect staff, very helpful. Swiminng pool with gym area and sauna. Classic hotel. Good choice.

    Reviewed July 03, 2019

    Dear Carlos, Thank you for taking the time to share your comment with us on Agoda. Being the first 5-star hotel in Macau, providing impeccable hotel experience is always our mission. We are glad to know that you have enjoyed your stay with us, particularly with our convenient location, decent buffet breakfast, nice facilities, helpful staff and indoor swimming pool with gym and sauna. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you in Macau soon! Yours sincerely, Hotel Royal Macau

    Responded July 08, 2019
    Hotel Royal Macau
    8.0
    Excellent
    Lai from Hong Kong
    Couple
    Royal Macau Superior Twin Room
    Stayed 1 night in June, 2019

    A good value of money”

    The room fee of Hotel Royal Macau is comparatively acceptable than many other hotels of the same rank in Macau. Though it is not located in the busy area of the peninsula, it is still concenvenient to go everywhere with a taxi given that Macau is just a small town. The room is clean and the bed is comfy. Recommend it if you look for a more reasonable price!

    Reviewed July 02, 2019

    Dear Lai, Thank you for taking the time to share your comment with us on Agoda. Being the first 5-star hotel in Macau, providing impeccable hotel experience at affordable prices is always our mission. We are delighted to know that you have enjoyed your stay with us, particularly with our convenient location and clean & comfortable guest room. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you in Macau soon! Yours sincerely, Hotel Royal Macau

    Responded July 08, 2019
    Hotel Royal Macau
    9.6
    Exceptional
    airin from United States
    Couple
    Royal Macau Superior Twin Room
    Stayed 1 night in June, 2019

    Recommended”

    A bit old but the room is quite huge and clean. Staff also very friendly and kind. Not too far from some tourist spot and easy to get meal around but if you like to visit big casinos.. a bit far and take time for travel

    Reviewed June 27, 2019

    Dear airin, Thank you for taking the time to share your review with us on Agoda. Being the first 5-star hotel in Macau, providing impeccable hotel experience is always our mission. We constantly refurbish our guest room to ensure more comfortable and satisfying experience. We are delighted to know that you are satisfied with our spacious & clean guest room, friendly staff and convenient location. It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you in Macau soon! Yours sincerely, Hotel Royal Macau

    Responded July 02, 2019
    Hotel Royal Macau
    10.0
    Exceptional
    WEI from Malaysia
    Couple
    Royal Macau Superior King Room
    Stayed 3 nights in June, 2019

    Excellent”

    Our hotel room is spacious and clean. Location is perfect, restaurants and tourist attractions are within walking distance, there are convenient store and mini mart nearby. Staffs are friendly and polite too. This hotel definitely worth your bucks!

    Reviewed June 25, 2019

    Dear WEI, Thank you for sharing such an enthusiastic review with us on Agoda. Being the first 5-star hotel in Macau, providing impeccable hotel experience is always our mission. We are glad to know that you have enjoyed your stay with us, particularly with our spacious & clean guest room, close proximity to historic tourist attraction & city life and friendly staff. Your compliments are encouraging to our staff, and motivate us to improve ourselves every day. We look forward to welcoming you again soon. Yours sincerely, Hotel Royal Macau

    Responded July 02, 2019
    Hotel Royal Macau
    9.6
    Exceptional
    jane from Australia
    Couple
    Royal Macau Superior King Room
    Stayed 4 nights in June, 2019

    Clean and beuatiful room”

    The room is big and clean. The location is close to the shop,restaurant , money changer just accross the road,. The staff is nice m ostly Philipino and they can speak English n friendly, I remember one of the staff his name is Raymond always welcome us nicely n help us for information. Anyway I must admit mostly Philipinos staff are nice n can speak English.

    Reviewed June 24, 2019

    Dear jane, Thank you for taking the time to share your comment with us on Agoda. Being the first 5-star hotel in Macau, providing impeccable hotel experience is always our mission. We are glad to know that you have enjoyed your stay with us, particularly with our spacious & clean guest room, convenient location and friendly & helpful staff. It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you in Macau soon! Yours sincerely, Hotel Royal Macau

    Responded July 02, 2019
    Hotel Royal Macau
    9.2
    Exceptional
    Binti from Malaysia
    Family with young children
    Royal Macau Superior Twin Room
    Stayed 2 nights in June, 2019

    Before and after ”

    We enjoyed staying at Royal Macau but the shuttle bus schedule starts at 8.40 am which is better to have earlier starting from 7.30/8.00 am to the outer ferry terminal. Location is walking distance 20 minutes to the hot spots tourist.

    Reviewed June 21, 2019

    Dear Binti, Thank you for taking the time to share your comment with us on Agoda. Providing impeccable hotel experience is our utmost priority. We are glad to know that you have enjoyed your stay with us, particularly with our close proximity to historic tourist attraction. In order to help our guest easily explore the city, we run complimentary shuttle bus service between our Hotel, Macau Ferry Terminal, and the various tourist spots every 30 minutes starting from 9:00am everyday. Our friendly Concierge Team is always at your service to update about the latest local transportation tips. It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you in Macau soon! Yours sincerely, Hotel Royal Macau

    Show more
    Hotel Royal Macau
    9.2
    Exceptional
    Stanley from Malaysia
    Solo traveler
    Royal Macau Superior King Room
    Stayed 2 nights in June, 2019

    Affordable and good hospitality”

    Hotel is located within 8 mins ish walking distance from famous tourist landmarks Ruin of St Paul. MACAU BUSES are readily board from 3 mins walk distance. Staff were helpful and do provide free shuttle bus to and from Macau outer harbour terminal and hotel. Housed affordable and nice Portuguese restaurant FADO. Definitely a good choice for everyone.

    Reviewed June 16, 2019

    Dear Stanley, Thank you for taking the time to share your comment with us on Agoda. Being the first 5-star hotel in Macau, providing impeccable hotel experience at affordable prices is always our mission. We are glad to know that you have enjoyed your stay with us, particularly with our convenient location, helpful staff, complimentary shuttle bus service and exquisite Portuguese cuisine served at our award-winning restaurant FADO. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you in Macau again soon! Yours sincerely, Hotel Royal Macau

    Responded June 17, 2019
    Hotel Royal Macau
    9.2
    Exceptional
    Isabelle from Malaysia
    Couple
    Royal Macau Superior King Room
    Stayed 1 night in June, 2019

    Best location and reasonable price ”

    The room is very clean and big , the bed also very comfortable and we had a very good sleep. Due to overslept, they let us checked out at 2:30pm. We are sorry about it. They only provide free shuttle to ferry so we took taxi from airport and it cost us MOP 95. But it is near to all tourist spot in Macau island by walking distance and many famous restaurants is nearby also so I think it is convenient.

    Reviewed June 12, 2019

    Dear Isabelle, Thank you for taking the time to share comment with us on Agoda. Being the first 5-star hotel in Macau, providing impeccable hotel experience at affordable prices is always our mission. We are glad to know that you are satisfied with our clean & spacious guest room and close proximity to historic tourist attraction & city life. It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you in Macau again soon! Yours sincerely, Hotel Royal Macau

    Responded June 13, 2019
    Hotel Royal Macau
    9.2
    Exceptional
    Eric from Philippines
    Couple
    Royal Macau Deluxe King Room
    Stayed 3 nights in June, 2019

    Free upgrade, daily buffet breakfast and shuttle service.”

    Enjoyed our stay at Hotel Royal Macau, where the staff are very helpful, gave us a room upgrade, free daily buffet breakfast and free shuttle service to/from the Macau Ferry Terminal, where we transfer to other Hotel/Casino free shuttle service to visit other casinos on Macau and Cotai.

    Reviewed June 11, 2019

    Dear Eric, Thank you for taking the time to share your comment with us on Agoda. Being the first 5-star hotel in Macau, providing impeccable hotel experience is always our mission. We are delighted to know that you have enjoyed your stay with us, particularly with our helpful staff, attentive service, decent buffet breakfast and complimentary shuttle bus. It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you in Macau again soon! Yours sincerely, Hotel Royal Macau

    Responded June 13, 2019
    Hotel Royal Macau
    9.6
    Exceptional
    TING from Malaysia
    Family with teens
    Royal Macau Deluxe King Room
    Stayed 1 night in June, 2019

    Excellent location,close to city centre”

    Location situated in the Taipa city centre,can visit most historic attraction & local city life within a few minute walk. A free 2-way shuttle service from Macau Maritime Ferry Terminal is provided. The staffs were friendly & helpfuly. The room is clean and facilities are excellent.

    Reviewed June 08, 2019

    Dear TING, Thank you for taking the time to share your comment with us on Agoda. Being the first 5-star hotel in Macau, providing impeccable hotel experience is always our mission. We are delighted to know that you are satisfied with our close proximity to historic tourist attraction & city life, complimentary shuttle bus service, friendly & helpful staff, clean guest room and nice facilities. It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you in Macau soon! Yours sincerely, Hotel Royal Macau

    Responded June 12, 2019
    Hotel Royal Macau
    8.0
    Excellent
    Eng from United States
    Solo traveler
    Royal Macau Superior King Room
    Stayed 1 night in June, 2019

    My 3rd Time Staying at Royal within 6 months!”

    My 3rd time staying at this hotel and it is by far my best: here's how the took care of me by their great staff: a) early check in - I was at hotel at noon time and they were able to check me into a room; b) they not only checked me into a room at noon but they checked me into a PREMIER room on their 15th floor when I only booked for a Superior room! What a great service by their great staff! So I thought I would not be in a room until their regular check time of 3pm - I got a premier room at noon time, without even asking for it!!! Great service and I'll be back again and again!

    Reviewed June 06, 2019

    Dear Eng, Thank you for taking the time to share your comment with us on Agoda. Being the first 5-star hotel in Macau, providing impeccable hotel experience is always our mission. We are delighted to know that you have enjoyed your stay with us, particularly with our helpful staff and attentive service. It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you in Macau soon! Yours sincerely, Hotel Royal Macau

    Responded June 12, 2019
    Hotel Royal Macau
    10.0
    Exceptional
    Than from Malaysia
    Couple
    Royal Macau Superior King Room
    Stayed 2 nights in May, 2019

    good location, shuttle bus to ferry terminal, good staff, good facilities”

    Thank you for give a us very special honeymoon stay with free upgrade room, 3 roses & small box biscuit. Enjoy a nice indoor swimming pool, gym. a lots of restaurant nearby to hotel. Free shuttle bus to ferry terminal.

    Reviewed May 24, 2019

    Dear Than, Thank you for sharing such an enthusiastic review with us on Agoda. Being the first 5-star hotel in Macau, providing impeccable hotel experience is always our mission. We are delighted to know that you have enjoyed your stay with us, particularly with our convenient location, complimentary shuttle bus service, nice facilities and attentive service. Your compliments are encouraging to our staff, and motivate us to improve ourselves every day. We look forward to welcoming you again soon. Yours sincerely, Hotel Royal Macau

    Responded May 24, 2019
    Hotel Royal Macau
    8.0
    Excellent
    HO from Malaysia
    Group
    Royal Macau Superior Twin Room
    Stayed 1 night in May, 2019

    Good location”

    Hotel provide shuttle to ferry terminal. You can go ferry terminal to take other casino shuttle van to go around. The location is nearby senado square. Also walkable to Margaret cafe which is famous of Portuguese egg tart.

    Reviewed May 22, 2019

    Dear HO, Thank you for taking the time to share your comment on Agoda. Being the first 5-star hotel in Macau, providing impeccable hotel experience is always our mission. We are delighted to know that you are satisfied with our convenient location and complimentary shuttle bus service. It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you again soon. Yours sincerely, Hotel Royal Macau

    Responded May 22, 2019
    Hotel Royal Macau
    6.0
    Jeff from New Zealand
    Couple
    Royal Macau Superior King Room
    Stayed 5 nights in July, 2019

    ITS NOT 5 STAR”

    This hotel us rated as 5 star. That may have been correct many many years ago, but its certainly not now. Their info states the rooms have a mini bar. Not in the majority of rooms. It is only in the "Premier" rooms. Although our room was paid for, they still wanted to charge my credit card 1000HKD as surety. Then stated it may take up to 14 days to refund. Most hotels take am imprint of the card and then destroy if all Is in order at checkout. We ended up paying USD100 which was immediately refunded on checkout. It's just another little catch that is unknown at tine of booking. The hotel is too far out of the way. They do run a shuttle bus into town, e.g. to the grand lisboa hotel, but there is NO return shuttle. The carpets in our room looked as though they hadn't been cleaned for a while. We have stayed in different 5 star hotels in macau, and this would be the worst. Maximum rating would be a 3

    Reviewed July 10, 2019

    Dear Jeff, Thank you for taking the time to share your comment with us on Agoda. Being the first 5-star hotel in Macau, providing impeccable hotel experience is always our mission. We are sorry to learn that your stay did not meet your expectations. When guests choose to pay deposit with credit card, we place a hold (pre-authorization) of MOP 1000 per room on the credit card which will normally be released by credit card issuer automatically in 14 to 30 days with no manual handling needed from our side when there are no incidental charges. Please kindly note that we do not actually charge the amount (but hold only) and we do apologize for any misunderstanding. Please do let us know if your pre-authorization held amount still haven’t been released after the above span time, we will do our best to help. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you in Macau soon! Yours sincerely, Hotel Roya

    Show more
    Hotel Royal Macau
    9.2
    Exceptional
    Gemma from Philippines
    Family with teens
    Royal Macau Superior King Room
    Stayed 2 nights in June, 2019

    Exceptional”

    For a family traveler provide a package with food 3 meals and a much budgeted taxi cab to ferry to airport. And bus shuttle to fetch from the pier should not be limited until 10 pm. We were very tired and what a pity. Though we were aware of the inconvenience.

    Reviewed June 27, 2019

    Dear Gemma, Thank you for taking the time to share your review with us on Agoda. Being the first 5-star hotel in Macau, providing impeccable hotel experience is always our mission. We are delighted to know that you have enjoyed your stay with us. It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you in Macau soon! Yours sincerely, Hotel Royal Macau

    Responded August 07, 2019
    Hotel Royal Macau
    8.4
    Excellent
    Joane from Hong Kong
    Family with teens
    Royal Macau Family Suite for 2 Adults and 2 Children
    Stayed 2 nights in December, 2018

    Excellent”

    friendly hotel staff

    Reviewed July 17, 2019

    Dear Joane, Thank you for taking the time to share your comment with us on Agoda. Being the first 5-star hotel in Macau, providing impeccable hotel experience is always our mission. We are delighted to know that you are satisfied with our friendly staff. It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you in Macau soon! Yours sincerely, Hotel Royal Macau

    Responded July 18, 2019
    Hotel Royal Macau
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    • Very good location
    • Monte Forte (Fortaleza do Monte)