Hotel Royal @ Queens
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Executive Double or Twin Room Hotel Royal @ Queens
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7.5
Very good
22.8% this month
/10
(1283 reviews)See what guests said
See map
8.5
Excellent
Location rating score
Excellent location - Inside city center
Parking
FREE
  • Church of Saints Peter and Paul30 m
  • Supermama50 m
  • Singapore Art Museum80 m
  • Campers Corner Outdoor Outfitters130 m
  • Switch130 m
  • St Joseph's Church140 m
  • Maghain Aboth Synagogue140 m
  • Action Theatre170 m
  • Xuanhua Art Gallery170 m
  • Bras Basah MRT Station180 m
  • Free Wi-Fi

    Hotel Royal @ Queens

    12 Queen Street, Bugis, Singapore, Singapore, 188553 - See map
    "Clean, big room, good breakfast,good location (near bras basah MRT st & Bencoolen mrt st also near from Bugis+)."
    Ana L. - July 19, 2018
    Very good comfort
    7.6 room quality and comfort
    Very good cleanliness
    7.5 rating for cleanliness
    • 170 meters to public transportation

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Air conditioning

    • Daily housekeeping

    This property is in high demand!

    Last booked 4 hours ago

    Property ranking|Compared to 1,325 Singapore properties
    See all rankings
    Room size
    47 sqm.
    Cheapest price score
    Room comfort score
    7.6/10
    Location score
    8.5/10
    Bigger than
    93
    %
    of Singapore properties
    Better than
    89
    %
    of Singapore properties
    Better than
    88
    %
    of Singapore properties
    Better than
    85
    %
    of Singapore properties
    Value for money7.2
    Location rating8.5
    Nearest airportSingapore Changi Airport (SIN) - Singapore
    Distance to airport16.5 km

    Rooms available at Hotel Royal @ Queens

    7.6
    Very good
    Room comfort & quality
    Family Room
    Family Room
    ...
    • Room size: 56 m²/603 ft²
    • City view
    • 2 single beds and 1 king be...
    Enter dates to see prices
    Executive Double or Twin Room
    Executive Double or Twin Room
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Serviced Apartment
    Serviced Apartment
    ...
    • Room size: 56 m²/603 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Room Selected at Check In
    Room Selected at Check In
    ...
    • Room size: 56 m²/603 ft²
    • Shower and bathtub
    • 2 single beds
    Enter dates to see prices
    Special Offer - Executive Room with Guarantee 7am check-in
    Special Offer - Executive Room with Guarantee 7am check-in
    ...
    • Room size: 28 m²/301 ft²
    • Shower and bathtub
    Enter dates to see prices
    Executive Double or Twin Room
    Executive Double or Twin Room
    ...
    • Room size: 28 m²/301 ft²
    • Shower and bathtub
    • 2 single beds or 1 super ki...
    Enter dates to see prices
    Run of House
    Run of House
    ...
    • Separate shower/bathtub
    Enter dates to see prices
    Room Executive
    Room Executive
    ...
    • Separate shower/bathtub
    Enter dates to see prices
    Executive Room
    Executive Room
    ...
    • Separate shower/bathtub
    Enter dates to see prices
    Standard Triple
    Standard Triple
    ...
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      What people love about Hotel Royal @ Queens

      • 8.0
        Very good
        Cleanliness

        "Nice facilities, clean and great location."

        Siew K.

        |

        June 28, 2018

      • 6.8
        Good
        Location

        "access to metro, marina bay is very near"

        Bambang

        |

        January 20, 2018

      • 7.6
        Very good
        Staff 

        "The staff are helpful, free parking"

        Seem

        |

        January 7, 2017

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      More about Hotel Royal @ Queens

      More about Hotel Royal @ Queens

      9.6
      Exceptional

      "I chose Royal @ Queens and i've chosen the best one."

      Ana L.

      |

      July 19, 2018

      An overview

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      What they offer

      8.8
      Excellent

      "Nice stay and good value for what you pay."

      Jus

      |

      February 8, 2017

      View all reviews
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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show less

      Food and dining

      Restaurants on site

      Queen’s Brasserie
      Cuisine:Asian, International
      Menu:Buffet, A-la-carte

      Nearby restaurants

      Asian cuisine
      Asian cuisine
      Mary's Kafe
      70 m Asian, Malaysian
      Chicken Up Little Pte Ltd
      80 m Asian, Fusion, Korean
      Ah Yat Abalone
      100 m Asian, Chinese
      Chinese cuisine
      Chinese cuisine
      Fu Lin Men
      20 m Chinese
      Hong Kong Dim Sum Cafe
      320 m Chinese
      Honzen Cafe
      380 m Chinese, Vegetarian
      Japanese cuisine
      Japanese cuisine
      Han Cuisine of Naniwa
      260 m Japanese
      Seki
      320 m Japanese
      Horaiya Japanese Restaurant
      510 m Japanese

      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show less

      Property's guest policies

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      Some helpful facts

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      Reviews of Hotel Royal @ Queens from real guests

      Overall rating
      7.3
      Very good
      From 2251 reviews
      Provided by verified guests of
      Agoda Reviews (1283)Booking.com Reviews (343)
      Rating via Agoda7.5
      /
      10
      Very good
      22.8% this month
      Cleanliness7.5
      Facilities6.9
      Location8.5
      Room comfort and quality7.6
      Service7.5
      Value for money7.2
      High score for Singapore
      Rating
      9+ Exceptional (121)
      8-9 Excellent (219)
      7-8 Very Good (355)
      6-7 Good (179)
      <6 Below Expectation (177)
      Time of the year
      Mar - May (278)
      Jun - Aug (273)
      Sep - Nov (256)
      Dec - Feb (244)
      All guests (1283)
      All room types
      All languages

      Show reviews that mention 

      Showing 1051 verified guest comments
      12345
      8.8
      Excellent
      CHONG from Malaysia
      Business traveler
      Executive Double or Twin Room
      Stayed 1 night in July, 2019

      Excellent”

      It's a bit run down for this hotel. The TV and sofa look old and not so comfortable when I sit on the sofa. Besides, the hotel should provide few complimentary water bottles instead of promotion buy 1 free 1 SGD 1.00. Quite satisfy on the checking out services.

      Reviewed July 19, 2019
      6.8
      Good
      Mohamed from Singapore
      Solo traveler
      Executive Double or Twin Room
      Stayed 1 night in July, 2019

      Basics were missing”

      The basic of the very basics were not present in Hotel Royal. Upon arrival, there were no clear sign to say check in/check out. I can only see names on the desks. One of the staff sounded agitated by a guest enquiry over the phone, oblivious that I am a guest about to check in and able to hear the conversation. . There were no complimentary bottled water in the room. When I called to request for them, thinking the housekeeper may have forgotten, I was told to purchase it and that the hotel do not provide complimentary bottled water to it’s guest. There was no mini fridge and there was no tea/coffee making facility in the room either. The answer to these were the same, “mmm yes none”

      Reviewed July 18, 2019
      8.8
      Excellent
      Joelito from Philippines
      Business traveler
      Executive Double or Twin Room
      Stayed 3 nights in April, 2019

      Good Location”

      Near MRT station and near restaurants

      Reviewed July 05, 2019
      7.6
      Very good
      Maria from Philippines
      Family with young children
      Executive Double or Twin Room
      Stayed 4 nights in June, 2019

      Perfect location!”

      The location of this hotel is just perfect! Just a few steps going to MRT and bus stops! Two blocks away to Bugis where you can buy souvenirs! The size of the room is just right. However, the tub has stain on the floor and the sink is clogged. Overall, will be checking in here again if we go back to SG!

      Reviewed June 08, 2019
      8.0
      Excellent
      Phạm from Vietnam
      Family with young children
      Executive Double or Twin Room
      Stayed 4 nights in September, 2018

      The reception should respect customer more”

      I paid to Agoda before about 3 months when I came there. But the reception still requested my credit to check again . I don't know why he done that, but I feel he didn't respect to me. He should checked with Agoda. I stayed at there for 4 days and the breakfast is same everyday. Other things is ok. I think I will choose the hotel if I come back again.

      Reviewed October 05, 2018

      Good morning Mr Pham Thank you for sharing your feedback. First of all, please accept our sincere apologies for the inconvenience you had upon check in and also breakfast you had. For security reason, all our Front Desk are trained to make sure the name given by our partner is tally with the credit card. We hope to see you again. Sincerely Sales & Marketing Team

      Responded October 10, 2018
      Hotel Royal @ Queens
      10.0
      Exceptional
      Lee from Singapore
      Couple
      Executive Double or Twin Room
      Stayed 1 night in December, 2018

      Highly recommended”

      Staff were friendly and efficient

      Reviewed June 04, 2019
      8.0
      Excellent
      Mohd from Malaysia
      Business traveler
      Executive Double or Twin Room
      Stayed 1 night in July, 2018

      moderate ”

      Near mrt bras basah, 3 min walk straight out from mrt station. 10 min walk to nearby mall and food courts. Halal food available in the area. Currently no halal certified for breakfast, but if you can accomodate for guess request, it will better service and credit to the hotel.

      Reviewed August 03, 2018

      Dear Mr Mohd Thank you for taking the time to tell us about your experience at Hotel Royal @ Queens Singapore. We are sorry that your experience did not meet your expectations. Please allow us to express our sincere apologies. At Hotel Royal @ Queens, we strive to provide a superior service experience for every guest. Please rest assured that we are taking the appropriate measures to address the issue. We appreciate your sharing and we hope that you will give us the opportunity to better serve you in the near future. Sincerely Nordin Bin Mohamad Sales & Marketing Executive/E-commerce)

      Responded August 31, 2018
      Hotel Royal @ Queens
      8.0
      Excellent
      Siew from Malaysia
      Family with teens
      Executive Double or Twin Room
      Stayed 2 nights in June, 2018

      Excellent Location”

      Nice facilities, clean and great location. Very convenient to travel anywhere in Singapore. Nevertheless, the staff seems does not have effective communication. Few times we asked to replace the two bottles of mineral water thinking that they are complimentary. However, no one told us it will be charged and few times we asked to top up, they promised will do that but did not do that. They could have told us that they will be charged and it is up to us willing to pay or not. Not just refuse to send up to our room. We only found out when we checked out. Another issue is when we checked out, we told the staff we need a card to drive out the hotel car park. The staff told us, no need, just drive out the barricade will open. When we did that, we were stuck, when pressed the button for help, the male staff kept on saying we do not have sufficient money in the card and so on. Then it was really troublesome, as we need to re-park our car, go up to the reception, explained, and get our card.

      Reviewed June 28, 2018

      Dear Mr Siew Thank you for your candid feedback. We are sorry to hear that you weren't satisfied with the competence of our front desk team. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Despite this, we hope to be able to welcome you back on a return visit to Singapore. Sincerely Nordin Bin Mohamad Sales & Marketing Executive (E-commerce)

      Responded August 20, 2018
      Hotel Royal @ Queens
      8.8
      Excellent
      Karen from Philippines
      Family with young children
      Executive Double or Twin Room
      Stayed 3 nights in April, 2018

      Accommodating staff and Clean Hotel”

      Closest MTR station is Bras Basah, but this is close to Bugis station as well. There are many near "hawker centers" . Great location. The hotel as well are clean, the staff are honest. My sister forgot her phone in the public comfort room in the hotel and was able to retrieve it. Maybe this is not new in SG, but wanted to highlight this one.

      Reviewed April 24, 2018

      Good afternoon Ms Karen Thank you for sharing your feedback which we deeply appreciate. We are happy you had a good experiences staying with us. Sincerely Nordin Bin Mohamad Sales & Marketing (E-commerce)

      Responded April 24, 2018
      Hotel Royal @ Queens
      8.4
      Excellent
      Sze from Malaysia
      Solo traveler
      Executive Double or Twin Room
      Stayed 3 nights in December, 2017

      Excellent Location”

      Would have given a 5 star for facilities, if not for the pettiness of not providing free bottle water for customers. Not a necessity to be Oxygenated Water - just normal drinking water would have suffice, and the other is that the pillows are too soft. Other than that all very good, especially its close proximity to the Bras Basah MRT Station, Bugis St and food courts. Convenience.

      Reviewed January 02, 2018

      Dear Sze Thank you very much for staying at Hotel Royal @ Queens Singapore. We are glad to know that our convenient location made your stay more enjoyable. We are sorry that we do not provide mineral water to our guest and we do provide other types of pillow when ever there is a request from our guest. We value your opinion and see it as an opportunity to learn and improved. Please accept our apologies. Sincerely Nordin Bin Mohamad E-commerce Sales & Marketing

      Responded January 03, 2018
      Hotel Royal @ Queens
      8.8
      Excellent
      Chow from Malaysia
      Business traveler
      Executive Double or Twin Room
      Stayed 1 night in June, 2017

      Next to Bras Basah station”

      Consumed drinking water in mini bar cost me $1 Buffet breakfast served variaty food. Food taste good even didn't look so attractive. Big room, nice view. Has iron and iron board in room. Walking disance to MRT such as Bras Basah, City hall, Bugis.

      Reviewed July 04, 2017

      Dear Mr Chow Thank you for sharing your feedback which we deeply appreciate. We are happy that you had a good experience staying with us and please accept our since apologies for not providing mineral water but we do subsidised 2 bottles for one dollar. Sincerely Sales & Marketing Team

      Responded October 10, 2018
      Hotel Royal @ Queens
      8.4
      Excellent
      Mediyanti from Indonesia
      Couple
      Executive Double or Twin Room
      Stayed 2 nights in February, 2017

      Love the location nearby to anywhere”

      Impressive location, within minutes to MRT bras basah station yellow circle line. Near to resto, local pub, 7eleven and food court (there's good food there) and surrounded by 3 catholic churches (Cathedral, St.Joseph and St.Peter and Paul) so if we want to attend mass, it's really convenience. Really loves the rooms, spacious and comfortable. Will stay again in future.

      Reviewed February 05, 2017

      Dear Ibu Mediyanti Terima kaseh kerana sudi memberi review semasa menginap di Hotel Royal @ Queens Singapore. Semoga kita ketemu lagi di lain masa. Ikhlas Sales & Marketing Tteam

      Responded October 10, 2018
      Hotel Royal @ Queens
      10.0
      Exceptional
      LOKE from Singapore
      Solo traveler
      Executive Double or Twin Room
      Stayed 1 night in January, 2016

      ONT OF THE GREAT HOTEL IN SINGAPORE”

      THE LOCATION IS GOOD. THE ROOM IS TIP TOP TIDY AND CLEAN. THE SERVICE IS THE BEST.

      HI, I had be staying in hotel Royal @ Queen a lot of time. From the moment you check in until you check out the service of the hotel is the best. They really there to help you and providing the best information to your question. The breakfast is nice too. Only 1 thing which during my very first time staying in this hotel's feedback to the hotel and until at this lastest stay ( 18 Jan 2016 ) that the hotel still never improve is having stay in this 4 star hotel they can't even provide 2 free mineral water to the room guests. The hotel must ALWAYS remember is small little refreshment will impact a great image of the hotel and happy of the guest whom travel 10 over hrs of flight to here ( singapore )which you can get 3 bottle NTUC mineral only cost 95 cents. A bit of cost but can bring back a lot guests to the hotel. please look into my suggestion. thank hope to see some changes when I am back to this hotel again,

      Reviewed January 20, 2016

      Dear Mr Loke Thank you for sharing your feedback and we are happy you had a wonderful staying with us. Please accept our sincere apologise as we dot provide mineral water but we do subsidised 2 bottles for the price of 1 dollar Singapore. We look forward to welcoming you back at Hotel Royal @ Queens. Sincerely Sales & Marketing Team

      Responded October 11, 2018
      Hotel Royal @ Queens
      10.0
      Exceptional
      Lee from Singapore
      Business traveler
      Executive Double or Twin Room
      Stayed 1 night in August, 2015

      Sample Singapore's many sights and delights ”

      Comfort, central location for the cost conscious traveller

      Sited near Bugis and the central business district, this is a great hotel for a quick visit to Singapore or a short family getaway. Situated in the heart of Singapore's world class subway-taxi-bus transport system, everywhere is within easy reach.Tons of unique and locally ethnic food and cuisines abound nearby in restaurants, coffee shops, cafes and more! Interesting shops selling Southeast Asian items along side contemporary modern products are also within easy reach from the hotel!

      Reviewed August 13, 2015
      9.0
      Exceptional
      Lee from Singapore
      Solo traveler
      Executive Double or Twin Room
      Stayed 3 nights in November, 2014

      Next to Singapore heartland and shopping heaven”

      Comfort, convenience and cost effectiveness

      First time I came here and I was pleasantly surprised by just how much local restaurants and coffee shops are nearby i.e. 25 at my last count. Next to the subway station, I was a 10 minutes ride away from orchard road, the premier shopping area and from the Central Business District and 30 minutes away from almost everywhere else. And that's not all. Check in was fast hassle free and the rooms were spacious and tastefully furnished. Really a great hotel for a business traveller or for families coming to visit Singapore.

      Reviewed June 26, 2015
      9.3
      Exceptional
      Thye from Brunei Darussalam
      Business traveler
      Executive Double or Twin Room
      Stayed 2 nights in May, 2015

      A fantastic city hotel”

      Location Location and location

      A good stay overall as we need a clean and quiet hotel. The location was the deal maker as we were close to MRTs', food and shopping. The rooms did not smell of any smoke and was quite clean. We would stay there again.

      Reviewed May 11, 2015
      8.0
      Excellent
      Kevin from Malaysia
      Business traveler
      Executive Double or Twin Room
      Stayed 3 nights in February, 2015

      value for money”

      big rooms, good location, great service

      except for the omelette lady at breakfast who needs serious service training, everything else about the hotel exceeded my expectations. Rooms and toilets were big for the rate that i got and its a big deal as some hotels in singapore can be tiiiiiny

      Reviewed February 26, 2015
      8.0
      Excellent
      Soen from Indonesia
      Family with young children
      Executive Double or Twin Room
      Stayed 1 night in January, 2015

      nice stay”

      location, staff, clean room

      you couldn't ask for more better location. the hotel were near MRT station, you can just walk about less than 5 minutes from Bras Basah Station. to reach Bugis street (for shopping and eat) you can just walk about 10 minutes. over all, im satisfied with my stay. and absolutely will stay hear again if i come to singapore.

      Reviewed January 10, 2015
      8.7
      Excellent
      Lionel from United States
      Couple
      Executive Double or Twin Room
      Stayed 1 night in July, 2014

      Great location”

      Walking distance to Bugis junction shopping mall, Bugis Street, and Slim Lim Square

      From the time we checked in to the time we departed we were treated exceptionally well by the friendly staff. This property is great if you are budget conscious but don't want a room that looks and feels like a hostel. I would definitely stay here again.

      Reviewed July 07, 2014
      8.0
      Excellent
      Boey from Singapore
      Business traveler
      Executive Double or Twin Room
      Stayed 1 night in November, 2013

      Nice & Comfortable ”

      Location, Service & polite staff

      My trainer from France stayed in the hotel, We choose this hotel becos of the proximity to our office, the room was comfortable & clean. The staff was very polite, they addressed her by name which surprised me. The breakfast was good and the surrounding very pleasant and quiet.

      Reviewed May 01, 2014
      12345
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      Hotel Royal @ Queens
      |Very good 7.5
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      Check in. Step out.
      Experiences on Agoda. Because your room is just the beginning.

      • Excellent location
      • Battlebox
      • Bras Basah MRT Station is within 0.18 km