This property is in high demand!
Last booked 4 hours ago
170 meters to public transportation
Free Wi-Fi in all rooms!
Last booked 4 hours ago
|Value for money||7.2|
|Nearest airport||Singapore Changi Airport (SIN) - Singapore|
|Distance to airport||16.5 km|
"Nice facilities, clean and great location."
June 28, 2018
"access to metro, marina bay is very near"
January 20, 2018
"The staff are helpful, free parking"
January 7, 2017
"I chose Royal @ Queens and i've chosen the best one."
July 19, 2018
Hotel Royal @ Queens is strategically located in the heart of the city's dynamic business, cultural, and entertainment hubs, just 30 minutes away from the airport. Local attractions are within easy reach from the hotel's doorstep including Orchard Road, Chinatown, Little India, the Raffles Shopping Centre, Bugis Village, Suntec and the Marina. With its convenient location, the property offers easy access to the city's must-see destinations.
The 231 quality guestrooms, including 8 serviced apartments, offer a range of amenities to ensure a relaxing stay. All are tastefully furnished and many even provide such comforts as flat screen TV, bathtub, in-room safe box, DVD/CD player and mini bar. Top features of the property includes a fitness room and sauna.
The renovated entrance and lobby of the hotel is decorated in a contemporary style and offers a personalized satellite desk check-in counter. Another distinctive feature is the Queens's Brasserie that offers guests a selection of Western, Italian, and local cuisines. Hotel Royal @ Queens also houses Chinese and Japanese restaurants and the Zan Za Bar pub/lounge, providing live music entertainment. Hotel Royal @ Queens is an ideal place of stay for travelers seeking charm, comfort and convenience in Singapore.
"Nice stay and good value for what you pay."
February 8, 2017
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
|Guest's age||Extra bed|
Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Hotel Royal @ Queens
Show reviews that mention
It's a bit run down for this hotel. The TV and sofa look old and not so comfortable when I sit on the sofa. Besides, the hotel should provide few complimentary water bottles instead of promotion buy 1 free 1 SGD 1.00. Quite satisfy on the checking out services.
Basics were missing”
The basic of the very basics were not present in Hotel Royal. Upon arrival, there were no clear sign to say check in/check out. I can only see names on the desks. One of the staff sounded agitated by a guest enquiry over the phone, oblivious that I am a guest about to check in and able to hear the conversation. . There were no complimentary bottled water in the room. When I called to request for them, thinking the housekeeper may have forgotten, I was told to purchase it and that the hotel do not provide complimentary bottled water to it’s guest. There was no mini fridge and there was no tea/coffee making facility in the room either. The answer to these were the same, “mmm yes none”
Near MRT station and near restaurants
The location of this hotel is just perfect! Just a few steps going to MRT and bus stops! Two blocks away to Bugis where you can buy souvenirs! The size of the room is just right. However, the tub has stain on the floor and the sink is clogged. Overall, will be checking in here again if we go back to SG!
The reception should respect customer more”
I paid to Agoda before about 3 months when I came there. But the reception still requested my credit to check again . I don't know why he done that, but I feel he didn't respect to me. He should checked with Agoda. I stayed at there for 4 days and the breakfast is same everyday. Other things is ok. I think I will choose the hotel if I come back again.
Good morning Mr Pham Thank you for sharing your feedback. First of all, please accept our sincere apologies for the inconvenience you had upon check in and also breakfast you had. For security reason, all our Front Desk are trained to make sure the name given by our partner is tally with the credit card. We hope to see you again. Sincerely Sales & Marketing Team
Staff were friendly and efficient
Near mrt bras basah, 3 min walk straight out from mrt station. 10 min walk to nearby mall and food courts. Halal food available in the area. Currently no halal certified for breakfast, but if you can accomodate for guess request, it will better service and credit to the hotel.
Dear Mr Mohd Thank you for taking the time to tell us about your experience at Hotel Royal @ Queens Singapore. We are sorry that your experience did not meet your expectations. Please allow us to express our sincere apologies. At Hotel Royal @ Queens, we strive to provide a superior service experience for every guest. Please rest assured that we are taking the appropriate measures to address the issue. We appreciate your sharing and we hope that you will give us the opportunity to better serve you in the near future. Sincerely Nordin Bin Mohamad Sales & Marketing Executive/E-commerce)
Nice facilities, clean and great location. Very convenient to travel anywhere in Singapore. Nevertheless, the staff seems does not have effective communication. Few times we asked to replace the two bottles of mineral water thinking that they are complimentary. However, no one told us it will be charged and few times we asked to top up, they promised will do that but did not do that. They could have told us that they will be charged and it is up to us willing to pay or not. Not just refuse to send up to our room. We only found out when we checked out. Another issue is when we checked out, we told the staff we need a card to drive out the hotel car park. The staff told us, no need, just drive out the barricade will open. When we did that, we were stuck, when pressed the button for help, the male staff kept on saying we do not have sufficient money in the card and so on. Then it was really troublesome, as we need to re-park our car, go up to the reception, explained, and get our card.
Dear Mr Siew Thank you for your candid feedback. We are sorry to hear that you weren't satisfied with the competence of our front desk team. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Despite this, we hope to be able to welcome you back on a return visit to Singapore. Sincerely Nordin Bin Mohamad Sales & Marketing Executive (E-commerce)
Accommodating staff and Clean Hotel”
Closest MTR station is Bras Basah, but this is close to Bugis station as well. There are many near "hawker centers" . Great location. The hotel as well are clean, the staff are honest. My sister forgot her phone in the public comfort room in the hotel and was able to retrieve it. Maybe this is not new in SG, but wanted to highlight this one.
Good afternoon Ms Karen Thank you for sharing your feedback which we deeply appreciate. We are happy you had a good experiences staying with us. Sincerely Nordin Bin Mohamad Sales & Marketing (E-commerce)
Would have given a 5 star for facilities, if not for the pettiness of not providing free bottle water for customers. Not a necessity to be Oxygenated Water - just normal drinking water would have suffice, and the other is that the pillows are too soft. Other than that all very good, especially its close proximity to the Bras Basah MRT Station, Bugis St and food courts. Convenience.
Dear Sze Thank you very much for staying at Hotel Royal @ Queens Singapore. We are glad to know that our convenient location made your stay more enjoyable. We are sorry that we do not provide mineral water to our guest and we do provide other types of pillow when ever there is a request from our guest. We value your opinion and see it as an opportunity to learn and improved. Please accept our apologies. Sincerely Nordin Bin Mohamad E-commerce Sales & Marketing
Next to Bras Basah station”
Consumed drinking water in mini bar cost me $1 Buffet breakfast served variaty food. Food taste good even didn't look so attractive. Big room, nice view. Has iron and iron board in room. Walking disance to MRT such as Bras Basah, City hall, Bugis.
Dear Mr Chow Thank you for sharing your feedback which we deeply appreciate. We are happy that you had a good experience staying with us and please accept our since apologies for not providing mineral water but we do subsidised 2 bottles for one dollar. Sincerely Sales & Marketing Team
Love the location nearby to anywhere”
Impressive location, within minutes to MRT bras basah station yellow circle line. Near to resto, local pub, 7eleven and food court (there's good food there) and surrounded by 3 catholic churches (Cathedral, St.Joseph and St.Peter and Paul) so if we want to attend mass, it's really convenience. Really loves the rooms, spacious and comfortable. Will stay again in future.
Dear Ibu Mediyanti Terima kaseh kerana sudi memberi review semasa menginap di Hotel Royal @ Queens Singapore. Semoga kita ketemu lagi di lain masa. Ikhlas Sales & Marketing Tteam
ONT OF THE GREAT HOTEL IN SINGAPORE”
HI, I had be staying in hotel Royal @ Queen a lot of time. From the moment you check in until you check out the service of the hotel is the best. They really there to help you and providing the best information to your question. The breakfast is nice too. Only 1 thing which during my very first time staying in this hotel's feedback to the hotel and until at this lastest stay ( 18 Jan 2016 ) that the hotel still never improve is having stay in this 4 star hotel they can't even provide 2 free mineral water to the room guests. The hotel must ALWAYS remember is small little refreshment will impact a great image of the hotel and happy of the guest whom travel 10 over hrs of flight to here ( singapore )which you can get 3 bottle NTUC mineral only cost 95 cents. A bit of cost but can bring back a lot guests to the hotel. please look into my suggestion. thank hope to see some changes when I am back to this hotel again,
Dear Mr Loke Thank you for sharing your feedback and we are happy you had a wonderful staying with us. Please accept our sincere apologise as we dot provide mineral water but we do subsidised 2 bottles for the price of 1 dollar Singapore. We look forward to welcoming you back at Hotel Royal @ Queens. Sincerely Sales & Marketing Team
Sample Singapore's many sights and delights ”
Sited near Bugis and the central business district, this is a great hotel for a quick visit to Singapore or a short family getaway. Situated in the heart of Singapore's world class subway-taxi-bus transport system, everywhere is within easy reach.Tons of unique and locally ethnic food and cuisines abound nearby in restaurants, coffee shops, cafes and more! Interesting shops selling Southeast Asian items along side contemporary modern products are also within easy reach from the hotel!
Next to Singapore heartland and shopping heaven”
First time I came here and I was pleasantly surprised by just how much local restaurants and coffee shops are nearby i.e. 25 at my last count. Next to the subway station, I was a 10 minutes ride away from orchard road, the premier shopping area and from the Central Business District and 30 minutes away from almost everywhere else. And that's not all. Check in was fast hassle free and the rooms were spacious and tastefully furnished. Really a great hotel for a business traveller or for families coming to visit Singapore.
A fantastic city hotel”
A good stay overall as we need a clean and quiet hotel. The location was the deal maker as we were close to MRTs', food and shopping. The rooms did not smell of any smoke and was quite clean. We would stay there again.
value for money”
except for the omelette lady at breakfast who needs serious service training, everything else about the hotel exceeded my expectations. Rooms and toilets were big for the rate that i got and its a big deal as some hotels in singapore can be tiiiiiny
you couldn't ask for more better location. the hotel were near MRT station, you can just walk about less than 5 minutes from Bras Basah Station. to reach Bugis street (for shopping and eat) you can just walk about 10 minutes. over all, im satisfied with my stay. and absolutely will stay hear again if i come to singapore.
From the time we checked in to the time we departed we were treated exceptionally well by the friendly staff. This property is great if you are budget conscious but don't want a room that looks and feels like a hostel. I would definitely stay here again.
Nice & Comfortable ”
My trainer from France stayed in the hotel, We choose this hotel becos of the proximity to our office, the room was comfortable & clean. The staff was very polite, they addressed her by name which surprised me. The breakfast was good and the surrounding very pleasant and quiet.