Hotel St Moritz MGallery Collection by Sofitel

10-18 Brunswick Street, Queenstown City Center, Queenstown, New Zealand
Hotel St Moritz MGallery Collection by Sofitel
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St Moritz Guest Room Hotel St Moritz MGallery Collection by Sofitel
Interior view Hotel St Moritz MGallery Collection by Sofitel
Interior view Hotel St Moritz MGallery Collection by Sofitel
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8.7
Excellent
/10
(695 reviews)See what guests said
See map
8.8
Excellent
Location rating score
Excellent location - Inside city center
Parking
Available
  • Queenstown Gardens610 m
  • The Skyline Gondola660 m
  • Queenstown Mall670 m
  • Moke Lake7.74 km
  • Lake Wakatipu10.33 km
  • The Remarkables Ski Area12.84 km
  • Queenstown Trail12.95 km
  • Arrow River17.95 km
  • Chard Farm Winery18.06 km
  • Gibbston Valley Wines20.73 km
  • Highlights and ratings

    5-star Hotel
    Free Wi-Fi
    "Loved our 2 night stay this hotel The hotel is very stylishly decorated , the rooms are beautiful and bedding, furniture , beatutiful bathrooms all ad..."
    Dorienne - June 4, 2017
    Exceptional reputation
    Recommended by 94% of guests
    Exceptional cleanliness
    9.0 rating for cleanliness
    Excellent service
    8.8 rating for service
    Excellent comfort
    8.5 room quality and comfort
    • 770 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Free Wi-Fi in all rooms!

    • Hot tub

    Property ranking|Compared to 1,349 Queenstown properties
    See all rankings
    Cleanliness score
    9.0/10
    Room comfort score
    8.5/10
    Service score
    8.8/10
    Location score
    8.8/10
    Better than
    97
    %
    of Queenstown properties
    Better than
    97
    %
    of Queenstown properties
    Better than
    96
    %
    of Queenstown properties
    Better than
    95
    %
    of Queenstown properties
    Value for money8.1
    Distance to city center0.9km
    Location rating8.8
    Nearest airportQueenstown Airport (ZQN)
    Distance to airport6.9 km

    Rooms available at Hotel St Moritz MGallery Collection by Sofitel

    8.5
    Excellent
    Room comfort & quality
    Suite Balcony with garden view
    Suite Balcony with garden view
    ...
    • Room size: 54 m²/581 ft²
    • Lake view
    • 1 king bed
    Enter dates to see prices
    1 King 1 Bedroom Suite Lake View
    1 King 1 Bedroom Suite Lake View
    ...
    • Room size: 54 m²/581 ft²
    • Lake view
    • 1 king bed
    Enter dates to see prices
    One Bedroom Suite with King Bed
    One Bedroom Suite with King Bed
    ...
    • Room size: 54 m²/581 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    1-Bedroom Garden View Suite
    1-Bedroom Garden View Suite
    ...
    • Room size: 54 m²/581 ft²
    • Garden view
    • 1 king bed
    Enter dates to see prices
    Garden View King Bed
    Garden View King Bed
    ...
    • Room size: 36 m²/388 ft²
    • Garden view
    • 1 king bed
    Enter dates to see prices
    Deluxe King Bed Lake View
    Deluxe King Bed Lake View
    ...
    • Room size: 34 m²/366 ft²
    • Lake view
    • 2 single beds or 1 king bed
    Enter dates to see prices
    St Moritz Guest Room
    St Moritz Guest Room
    ...
    • Room size: 30 m²/323 ft²
    • Shower
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Lake View Balcony
    Lake View Balcony
    ...
    • Room size: 36 m²/388 ft²
    • Lake view
    • 1 king bed
    Enter dates to see prices
    SUITE One Bedroom Alpine Suite with 1 Kingsize Bed - Lake View
    SUITE One Bedroom Alpine Suite with 1 Kingsize Bed - Lake View
    ...
    • Room size: 54 m²/581 ft²
    Enter dates to see prices
    SUITE One Bedroom Alpine Suite with 1 Kingsize Bed - Garden View
    SUITE One Bedroom Alpine Suite with 1 Kingsize Bed - Garden View
    ...
    • Room size: 36 m²/388 ft²
    Enter dates to see prices

    What people love about Hotel St Moritz MGallery Collection by Sofitel

    • 8.4
      Excellent

      "Gowns are gorgeous - we loved the feel of luxurious comfort ."

      Dorienne

      |

      June 4, 2017

    • 9.6
      Exceptional

      "Happy hour was fun and food both in bar and restaurant good."

      Sandra

      |

      October 11, 2018

    • 10.0
      Exceptional
      Staff 

      "Convienent location, and friendly staff, great experience"

      Qiuyan

      |

      April 5, 2017

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    More about Hotel St Moritz MGallery Collection by Sofitel

    More about Hotel St Moritz MGallery Collection by Sofitel

    8.4
    Excellent

    "We also enjoyed the spa garden - would definitely stay again..."

    Dorienne

    |

    June 4, 2017

    Description

    Show less

    Most talked about facilities

    Breakfast
    8 mentions
    View
    5 mentions
    Food & Dining
    4 mentions
    Internet
    4 mentions

    What they offer

    7.6
    Very good

    "The restaurant is fantastic due to the overview of the river..."

    YUHSUAN

    |

    June 14, 2016

    View all reviews
    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Food and dining

    Restaurants on site

    Lombardi
    Cuisine:Local
    Menu:Buffet, A-la-carte

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Reviews of Hotel St Moritz MGallery Collection by Sofitel from real guests

    Overall rating
    8.7
    Excellent
    From 695 reviews
    Provided by verified guests of
    Agoda Reviews (146)Booking.com Reviews (549)
    Rating via Agoda8.6
    /
    10
    Cleanliness9.0
    Facilities8.4
    Location8.8
    Room comfort and quality8.5
    Service8.8
    Value for money8.1
    High score for Queenstown
    Rating
    9+ Exceptional (40)
    8-9 Excellent (24)
    7-8 Very Good (20)
    6-7 Good (1)
    <6 Below Expectation (11)
    Time of the year
    Mar - May (25)
    Jun - Aug (23)
    Sep - Nov (22)
    Dec - Feb (26)
    All guests (146)
    All room types
    All languages

    Show reviews that mention 

    Showing 96 verified guest comments
    12345
    9.2
    Exceptional
    Joyce from Hong Kong
    Couple
    Garden View King Bed
    Stayed 3 nights in April, 2019

    Well-located - very pleasant stay ”

    It was the longest stay we had in one hotel during our trip to NZ and it was worthwhile. Room was a good size and comfortable. Staff was nice and helpful. Valet parking was very efficient. Breakfast spread was ok. I would expect better pastries though from a Sofitel management. Like the facilities: laundry, gym, sauna, hot tub under the stars... Room service was delicious.... but one disappointment was that they did a poor job cleaning our room - they didn't bother taking out the room service tray and then told me that I had to leave it outside... I do not like to do that as I think it attract pests to the hallways, and that's no excuse when I know they are planning to clean the room anyway. Other than that, we were quite happy with our stay.

    Reviewed April 28, 2019
    10.0
    Exceptional
    pratima from New Zealand
    Family with teens
    One Bedroom Suite with King Bed
    Stayed 1 night in July, 2019

    Exceptional”

    Excellent hotel, lovely room, fantastic bathroom, very pleasant and comfortable would have loved to have stayed longer. Very efficient and well trained staff.

    Reviewed July 23, 2019
    10.0
    Exceptional
    Ya from Singapore
    Couple
    St Moritz Guest Room
    Stayed 2 nights in June, 2018

    Exceptional”

    Lovely hotel that is cozy. They provided one free ride taxi coupon to town area which is a nice touch!

    Reviewed May 01, 2019
    8.4
    Excellent
    LI from Hong Kong
    Couple
    St Moritz Guest Room
    Stayed 3 nights in May, 2018

    Services did not reach 5*hotel level”

    Hardware of the hotel is great and location is fair, around 10mins walk from the city center. However, the service level is far from 5*hotel level. In general, Staff are not friendly and helpful. If you just want to have a stay disregarding the service, it is still a good choice.

    Reviewed May 23, 2018
    9.2
    Exceptional
    Peta from Australia
    Couple
    Deluxe King Bed Lake View
    Stayed 3 nights in December, 2016

    Lovely boutique hotel”

    We stayed i a Lakeview room on the 3rd floor. The room was beautifully, and spacious. It had a small balcony and lovely views of the lake. I would definitely pay the money for a Lakeview room again as the rooms in the other side didn't seem so well situated. We had breakfast included and found it to be ok, the food was exactly the same every morning and the fruit was sparse and not particularly fresh. A bit of variety and a few more good choices, esp fruit would have been appreciated. The hotel is up a steep hill but very close to town, only a couple minutes walk. We used the gym and sauna every day and they were both great. All in all a very nice hotel. We would go back.

    Reviewed December 12, 2016
    9.6
    Exceptional
    Sandra from Australia
    Couple
    Lake View Balcony
    Stayed 7 nights in October, 2018

    Great stay - neatly perfect”

    Only 2 little complaints. When we booked a balcony room we envisaged having drinks on said balcony. Should be plainer only Juliette balcony. Standing room only. Also fire in lobby we were so looking forward to sitting around. Was rarely lit and was not a wood fireplace but gas. Besides these 2 little quibbles the hotel was lovely. Rooms great and so clean. Staff friendly and helpful. Happy hour was fun and food both in bar and restaurant good. Would definitely stay again and definitely recommend. Well done all of you.

    Reviewed October 11, 2018
    5.6
    liang from Singapore
    Solo traveler
    St Moritz Guest Room
    Stayed 2 nights in August, 2018

    average hotel, not worth the money”

    no dental kit nor shaving kit. asked for it from the reception but never receive it anyway. room is right beside the back exit of hotel. side glass window faces the staircase of back exit. abosolutely zero privacy and security.

    Reviewed August 18, 2018
    7.6
    Very good
    King from Hong Kong
    Couple
    St Moritz Guest Room
    Stayed 3 nights in May, 2018

    Nice hotel with Great Lake view”

    Pro: - very good location. - very nice of the lake from restaurant - nice hotel with beautiful decor (I love the fire place and animal print cushions) — - reception is helpful. - the room is nicely decor thus cosy - very good shower power and water is hot enough (freezing in Queenstown). - the Molton Brown toiletry is very high quality. - coin laundry is very convenient and give a choice to traveller Cons: - daily allowance for wi-fi instead of all you can use - bed too soft and size too small - very small gym with no window, few equipments - not that many choice for breakfast buffet - the hanging no disturb sign sign kept falling off from the handle as it is too light - prefer a normal bath robe than the one provided as it did not look clean to me.

    Reviewed May 25, 2018
    9.2
    Exceptional
    Astrid from Australia
    Couple
    St Moritz Guest Room
    Stayed 1 night in May, 2017

    Loved it!”

    If you can afford it, do the whole experience - pre-dinner drinks, room, 3 course meal, spa & if you like gyms...that too. We had come off ' The Dusky' trek and this was our reward - luxury! I spent some time in the laundry area dealing with our 'washing'... but it wasn't a hassle. There's lots of rooms & ours was 'cosy' (not huge), but the décor was delightful, the bed sumptuous, and we had so much fun enjoying the premises (and Queenstown) that the bedroom was a place to sleep not hang out. To get a view you need elevation, and a very short walk from town up a minor hill & you're there. You can take a taxi if you must, theyre easy to find. This is a very professionally run business, & they treat you accordingly. Its not budget accommodation, but for what you get, its great value for money. The spa is outside, & that may not be ideal for some, but I say 'go with the flow' here and just enjoy the fresh air. The décor was impressive and gives you a feeling of a divine space.

    Reviewed March 21, 2018
    8.8
    Excellent
    Tiffany from Australia
    Couple
    Stayed 4 nights in October, 2017

    Excellent”

    Restaurant was not great, waited over 40 minutes for our lunch when we were the only customers. Had to remind the staff for our drinks. Plenty of staff standing around chatting. This was our only fault of the hotel, everything else was wonderful.

    Reviewed October 29, 2017

    Dear Tiffany, I'm so sorry you experienced a less than seamless service in Lombardi during your stay. I assure you, this does not reflect upon our usual superb service from our staff. I've shared your comments with our Food & Beverage Manager as we always strive to improve the quality of our services and your feedback certainly asissts us, so thank you. I'm delighted you enjoyed the rest of your stay with us, and we hope we have the pleasure of welcoming you back to ensure we deliver the superior service we pride ourselves on. With warm regards, Marina Silva, Rooms & Quality Manager

    Responded November 08, 2017
    Hotel St Moritz MGallery Collection by Sofitel
    8.4
    Excellent
    Dorienne from Australia
    Couple
    St Moritz Guest Room
    Stayed 2 nights in May, 2017

    Fantastic stay”

    Loved our 2 night stay this hotel The hotel is very stylishly decorated , the rooms are beautiful and bedding, furniture , beatutiful bathrooms all add to the experience. Great little touches such as complimentary water in our car each day. Gowns are gorgeous - we loved the feel of luxurious comfort . We also enjoyed the spa garden - would definitely stay again .

    Reviewed June 04, 2017
    9.2
    Exceptional
    Edgar from Philippines
    Couple
    Stayed 2 nights in March, 2017

    Very satisfied”

    First time to visit Queenstown. So happy we chose this hotel. Very close to downtown and wharf area. About 5-10minute walk. Hotel has lake view rooms which are fantastic. Staff bery accomodating and helpful. Order breakfast in room and was tasty. We requested additional pillows and were delivered promptly. Free wifi in room throughout day and night. Only downside is the steep uphill walk in going back to hotel. But can avail of a free ride on a green cab; can be availed of once throughout stay. Overall, bery satisfied and would love to come back in the future.

    Reviewed March 19, 2017
    9.2
    Exceptional
    Erica from Australia
    Couple
    St Moritz Guest Room
    Stayed 1 night in September, 2016

    Good location but not worth the price”

    I booked this hotel for one night because I thought it looked really nice from the pictures. I was a little disappointed however, when i arrived I was given a room with two beds and not the King size bed I had booked. I was told that they had given me a room with a view (on the bottom floor). This was hardly a view as it was just a small garden, especially as the hotel has some of the most beautiful views of the mountains and the lake. I didn't think the room was worth the money I had paid. The staff members were really nice though and changed our room after I let them know that I had booked the king size bed room. The location was very close to the town centre.

    Reviewed November 09, 2016
    7.6
    Very good
    Angela from Australia
    Family with teens
    St Moritz Guest Room
    Stayed 2 nights in July, 2016

    Warm and comfortable lobby”

    Overall it's comfortable and cozy, the interior in the room was a bit out of date, it's a short walk from downtown, but didn't really bothered us. The fire place in the lobby was a plus, really comfortable to sit by and sip the mulled apple cider provided

    Reviewed July 20, 2016
    9.6
    Exceptional
    Darilyn from New Zealand
    Couple
    St Moritz Guest Room
    Stayed 3 nights in June, 2016

    Great views, decor, friendly efficient staff”

    Spent a long weekend at the St Moritz, room was well appointed, clean and attractively decorated in keeping with the style of the hotel. Views across the lake and "Remarkables" from our room and the bar were spectacular. Staff were friendly and helpful. Dinner at the bar was very good, we had a shared seafood platter and an Otago Pinot Gris. There was a lockup for skis and mountain bikes, a suggestion: somewhere with a hose to rinse bikes off. One minor grizzle - the standard Wifi was very slow.

    Reviewed June 14, 2016
    8.0
    Excellent
    Tai from Malaysia
    Couple
    St Moritz Guest Room
    Stayed 2 nights in May, 2016

    Good location with good view from the restaurant and lake view room”

    If we say about location it is fantastic near to city centre. Nice room with modern decoration. You can enjoy the breakfast with nice view. However, I'm on my honey moon which I stated in the booking. When I check in I get double bed. The reason they gave was "missing out". If u drive hotel never provide the car park (I think this is stupid). U need to pay for $20 per day as jockey parking. If not u need to park at the road side which is yellow line.

    Reviewed May 17, 2016
    10.0
    Exceptional
    Vernon from United Kingdom
    Couple
    St Moritz Guest Room
    Stayed 3 nights in April, 2016

    Superb”

    We were lucky enough to get a 3 for 2 night deal last Monday to Thursday and although our room wasn't overlooking the beautiful Queenstown lake, the restaurant had plenty of window tables. Many of the young staff were hospitality students and were very conscientious, friendly and well trained. The food was excellent and on a par price wise to the restaurants around the harbour.

    Reviewed April 29, 2016
    10.0
    Exceptional
    Natalie from Australia
    Couple
    St Moritz Guest Room
    Stayed 1 night in March, 2016

    All smiles”

    When we arrived we got to our room and it wasn't the room we paid for however with a quick call to reception, and they quickly fixed it up and turned it around for us in no time... Great staff and the hotel is wonderful!

    Reviewed March 29, 2016
    9.6
    Exceptional
    Ellie from Australia
    Couple
    Deluxe King Bed Lake View
    Stayed 2 nights in March, 2016

    Luxurious 2 nights in Queenstown”

    After travelling around the Otago region for a week, we decided to splurge on a more expensive option for our last two nights in Queenstown, and I'm so glad we did! Hotel St Moritz was such a beautiful spot to stay, and it was all the little details that made it so special. The hotel has two stunning hot tubs in a little garden with views of the mountains, which we made great use of both days. The gym and sauna facilities look excellent, although we didn't get a chance to use them. From the robes and the turn down service to the little extra touches for being part of the loyalty program, each experience we had at this hotel was a dream. Will definitely be back here one day!

    Reviewed March 28, 2016
    10.0
    Exceptional
    Kathryn from Australia
    Couple
    1 King 1 Bedroom Suite Lake View
    Stayed 1 night in February, 2015

    Excellent hotel ”

    Spacious luxurious room. Great view of the lake. Excellent staff.

    Loved it! The room was great. The bed was very comfortable. We had a beautiful view of the lake and mountains. We had dinner there as well which was excellent. Our package included breakfast and a late checkout. I didn't want to leave! Would definitely stay again.

    Reviewed March 05, 2015
    12345

    Reviews of Hotel St Moritz MGallery Collection by Sofitel from real guests

    Overall rating
    8.7
    Excellent
    From 695 reviews
    Provided by verified guests of
    Agoda Reviews (146)Booking.com Reviews (549)
    Rating via Agoda8.6
    /
    10
    Cleanliness9.0
    Facilities8.4
    Location8.8
    Room comfort and quality8.5
    Service8.8
    Value for money8.1
    High score for Queenstown
    Rating
    9+ Exceptional (40)
    8-9 Excellent (24)
    7-8 Very Good (20)
    6-7 Good (1)
    <6 Below Expectation (11)
    Time of the year
    Mar - May (25)
    Jun - Aug (23)
    Sep - Nov (22)
    Dec - Feb (26)
    All guests (146)
    All room types
    All languages

    Show reviews that mention 

    Showing 96 verified guest comments
    12345
    9.2
    Exceptional
    Joyce from Hong Kong
    Couple
    Garden View King Bed
    Stayed 3 nights in April, 2019

    Well-located - very pleasant stay ”

    It was the longest stay we had in one hotel during our trip to NZ and it was worthwhile. Room was a good size and comfortable. Staff was nice and helpful. Valet parking was very efficient. Breakfast spread was ok. I would expect better pastries though from a Sofitel management. Like the facilities: laundry, gym, sauna, hot tub under the stars... Room service was delicious.... but one disappointment was that they did a poor job cleaning our room - they didn't bother taking out the room service tray and then told me that I had to leave it outside... I do not like to do that as I think it attract pests to the hallways, and that's no excuse when I know they are planning to clean the room anyway. Other than that, we were quite happy with our stay.

    Reviewed April 28, 2019
    10.0
    Exceptional
    pratima from New Zealand
    Family with teens
    One Bedroom Suite with King Bed
    Stayed 1 night in July, 2019

    Exceptional”

    Excellent hotel, lovely room, fantastic bathroom, very pleasant and comfortable would have loved to have stayed longer. Very efficient and well trained staff.

    Reviewed July 23, 2019
    10.0
    Exceptional
    Ya from Singapore
    Couple
    St Moritz Guest Room
    Stayed 2 nights in June, 2018

    Exceptional”

    Lovely hotel that is cozy. They provided one free ride taxi coupon to town area which is a nice touch!

    Reviewed May 01, 2019
    8.4
    Excellent
    LI from Hong Kong
    Couple
    St Moritz Guest Room
    Stayed 3 nights in May, 2018

    Services did not reach 5*hotel level”

    Hardware of the hotel is great and location is fair, around 10mins walk from the city center. However, the service level is far from 5*hotel level. In general, Staff are not friendly and helpful. If you just want to have a stay disregarding the service, it is still a good choice.

    Reviewed May 23, 2018
    9.2
    Exceptional
    Peta from Australia
    Couple
    Deluxe King Bed Lake View
    Stayed 3 nights in December, 2016

    Lovely boutique hotel”

    We stayed i a Lakeview room on the 3rd floor. The room was beautifully, and spacious. It had a small balcony and lovely views of the lake. I would definitely pay the money for a Lakeview room again as the rooms in the other side didn't seem so well situated. We had breakfast included and found it to be ok, the food was exactly the same every morning and the fruit was sparse and not particularly fresh. A bit of variety and a few more good choices, esp fruit would have been appreciated. The hotel is up a steep hill but very close to town, only a couple minutes walk. We used the gym and sauna every day and they were both great. All in all a very nice hotel. We would go back.

    Reviewed December 12, 2016
    9.6
    Exceptional
    Sandra from Australia
    Couple
    Lake View Balcony
    Stayed 7 nights in October, 2018

    Great stay - neatly perfect”

    Only 2 little complaints. When we booked a balcony room we envisaged having drinks on said balcony. Should be plainer only Juliette balcony. Standing room only. Also fire in lobby we were so looking forward to sitting around. Was rarely lit and was not a wood fireplace but gas. Besides these 2 little quibbles the hotel was lovely. Rooms great and so clean. Staff friendly and helpful. Happy hour was fun and food both in bar and restaurant good. Would definitely stay again and definitely recommend. Well done all of you.

    Reviewed October 11, 2018
    5.6
    liang from Singapore
    Solo traveler
    St Moritz Guest Room
    Stayed 2 nights in August, 2018

    average hotel, not worth the money”

    no dental kit nor shaving kit. asked for it from the reception but never receive it anyway. room is right beside the back exit of hotel. side glass window faces the staircase of back exit. abosolutely zero privacy and security.

    Reviewed August 18, 2018
    7.6
    Very good
    King from Hong Kong
    Couple
    St Moritz Guest Room
    Stayed 3 nights in May, 2018

    Nice hotel with Great Lake view”

    Pro: - very good location. - very nice of the lake from restaurant - nice hotel with beautiful decor (I love the fire place and animal print cushions) — - reception is helpful. - the room is nicely decor thus cosy - very good shower power and water is hot enough (freezing in Queenstown). - the Molton Brown toiletry is very high quality. - coin laundry is very convenient and give a choice to traveller Cons: - daily allowance for wi-fi instead of all you can use - bed too soft and size too small - very small gym with no window, few equipments - not that many choice for breakfast buffet - the hanging no disturb sign sign kept falling off from the handle as it is too light - prefer a normal bath robe than the one provided as it did not look clean to me.

    Reviewed May 25, 2018
    9.2
    Exceptional
    Astrid from Australia
    Couple
    St Moritz Guest Room
    Stayed 1 night in May, 2017

    Loved it!”

    If you can afford it, do the whole experience - pre-dinner drinks, room, 3 course meal, spa & if you like gyms...that too. We had come off ' The Dusky' trek and this was our reward - luxury! I spent some time in the laundry area dealing with our 'washing'... but it wasn't a hassle. There's lots of rooms & ours was 'cosy' (not huge), but the décor was delightful, the bed sumptuous, and we had so much fun enjoying the premises (and Queenstown) that the bedroom was a place to sleep not hang out. To get a view you need elevation, and a very short walk from town up a minor hill & you're there. You can take a taxi if you must, theyre easy to find. This is a very professionally run business, & they treat you accordingly. Its not budget accommodation, but for what you get, its great value for money. The spa is outside, & that may not be ideal for some, but I say 'go with the flow' here and just enjoy the fresh air. The décor was impressive and gives you a feeling of a divine space.

    Reviewed March 21, 2018
    8.8
    Excellent
    Tiffany from Australia
    Couple
    Stayed 4 nights in October, 2017

    Excellent”

    Restaurant was not great, waited over 40 minutes for our lunch when we were the only customers. Had to remind the staff for our drinks. Plenty of staff standing around chatting. This was our only fault of the hotel, everything else was wonderful.

    Reviewed October 29, 2017

    Dear Tiffany, I'm so sorry you experienced a less than seamless service in Lombardi during your stay. I assure you, this does not reflect upon our usual superb service from our staff. I've shared your comments with our Food & Beverage Manager as we always strive to improve the quality of our services and your feedback certainly asissts us, so thank you. I'm delighted you enjoyed the rest of your stay with us, and we hope we have the pleasure of welcoming you back to ensure we deliver the superior service we pride ourselves on. With warm regards, Marina Silva, Rooms & Quality Manager

    Responded November 08, 2017
    Hotel St Moritz MGallery Collection by Sofitel
    8.4
    Excellent
    Dorienne from Australia
    Couple
    St Moritz Guest Room
    Stayed 2 nights in May, 2017

    Fantastic stay”

    Loved our 2 night stay this hotel The hotel is very stylishly decorated , the rooms are beautiful and bedding, furniture , beatutiful bathrooms all add to the experience. Great little touches such as complimentary water in our car each day. Gowns are gorgeous - we loved the feel of luxurious comfort . We also enjoyed the spa garden - would definitely stay again .

    Reviewed June 04, 2017
    9.2
    Exceptional
    Edgar from Philippines
    Couple
    Stayed 2 nights in March, 2017

    Very satisfied”

    First time to visit Queenstown. So happy we chose this hotel. Very close to downtown and wharf area. About 5-10minute walk. Hotel has lake view rooms which are fantastic. Staff bery accomodating and helpful. Order breakfast in room and was tasty. We requested additional pillows and were delivered promptly. Free wifi in room throughout day and night. Only downside is the steep uphill walk in going back to hotel. But can avail of a free ride on a green cab; can be availed of once throughout stay. Overall, bery satisfied and would love to come back in the future.

    Reviewed March 19, 2017
    9.2
    Exceptional
    Erica from Australia
    Couple
    St Moritz Guest Room
    Stayed 1 night in September, 2016

    Good location but not worth the price”

    I booked this hotel for one night because I thought it looked really nice from the pictures. I was a little disappointed however, when i arrived I was given a room with two beds and not the King size bed I had booked. I was told that they had given me a room with a view (on the bottom floor). This was hardly a view as it was just a small garden, especially as the hotel has some of the most beautiful views of the mountains and the lake. I didn't think the room was worth the money I had paid. The staff members were really nice though and changed our room after I let them know that I had booked the king size bed room. The location was very close to the town centre.

    Reviewed November 09, 2016
    7.6
    Very good
    Angela from Australia
    Family with teens
    St Moritz Guest Room
    Stayed 2 nights in July, 2016

    Warm and comfortable lobby”

    Overall it's comfortable and cozy, the interior in the room was a bit out of date, it's a short walk from downtown, but didn't really bothered us. The fire place in the lobby was a plus, really comfortable to sit by and sip the mulled apple cider provided

    Reviewed July 20, 2016
    9.6
    Exceptional
    Darilyn from New Zealand
    Couple
    St Moritz Guest Room
    Stayed 3 nights in June, 2016

    Great views, decor, friendly efficient staff”

    Spent a long weekend at the St Moritz, room was well appointed, clean and attractively decorated in keeping with the style of the hotel. Views across the lake and "Remarkables" from our room and the bar were spectacular. Staff were friendly and helpful. Dinner at the bar was very good, we had a shared seafood platter and an Otago Pinot Gris. There was a lockup for skis and mountain bikes, a suggestion: somewhere with a hose to rinse bikes off. One minor grizzle - the standard Wifi was very slow.

    Reviewed June 14, 2016
    8.0
    Excellent
    Tai from Malaysia
    Couple
    St Moritz Guest Room
    Stayed 2 nights in May, 2016

    Good location with good view from the restaurant and lake view room”

    If we say about location it is fantastic near to city centre. Nice room with modern decoration. You can enjoy the breakfast with nice view. However, I'm on my honey moon which I stated in the booking. When I check in I get double bed. The reason they gave was "missing out". If u drive hotel never provide the car park (I think this is stupid). U need to pay for $20 per day as jockey parking. If not u need to park at the road side which is yellow line.

    Reviewed May 17, 2016
    10.0
    Exceptional
    Vernon from United Kingdom
    Couple
    St Moritz Guest Room
    Stayed 3 nights in April, 2016

    Superb”

    We were lucky enough to get a 3 for 2 night deal last Monday to Thursday and although our room wasn't overlooking the beautiful Queenstown lake, the restaurant had plenty of window tables. Many of the young staff were hospitality students and were very conscientious, friendly and well trained. The food was excellent and on a par price wise to the restaurants around the harbour.

    Reviewed April 29, 2016
    10.0
    Exceptional
    Natalie from Australia
    Couple
    St Moritz Guest Room
    Stayed 1 night in March, 2016

    All smiles”

    When we arrived we got to our room and it wasn't the room we paid for however with a quick call to reception, and they quickly fixed it up and turned it around for us in no time... Great staff and the hotel is wonderful!

    Reviewed March 29, 2016
    9.6
    Exceptional
    Ellie from Australia
    Couple
    Deluxe King Bed Lake View
    Stayed 2 nights in March, 2016

    Luxurious 2 nights in Queenstown”

    After travelling around the Otago region for a week, we decided to splurge on a more expensive option for our last two nights in Queenstown, and I'm so glad we did! Hotel St Moritz was such a beautiful spot to stay, and it was all the little details that made it so special. The hotel has two stunning hot tubs in a little garden with views of the mountains, which we made great use of both days. The gym and sauna facilities look excellent, although we didn't get a chance to use them. From the robes and the turn down service to the little extra touches for being part of the loyalty program, each experience we had at this hotel was a dream. Will definitely be back here one day!

    Reviewed March 28, 2016
    10.0
    Exceptional
    Kathryn from Australia
    Couple
    1 King 1 Bedroom Suite Lake View
    Stayed 1 night in February, 2015

    Excellent hotel ”

    Spacious luxurious room. Great view of the lake. Excellent staff.

    Loved it! The room was great. The bed was very comfortable. We had a beautiful view of the lake and mountains. We had dinner there as well which was excellent. Our package included breakfast and a late checkout. I didn't want to leave! Would definitely stay again.

    Reviewed March 05, 2015
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    Hotel St Moritz MGallery Collection by Sofitel
    |Excellent 8.6
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    Experiences on Agoda. Because your room is just the beginning.

    • Excellent location
    • Queenstown Gardens
    • The Queenstown Bus Station is within 0.75 km