Hyatt Regency Tokyo
1 Queen Bed Hyatt Regency Tokyo
Interior view Hyatt Regency Tokyo
Swimming pool Hyatt Regency Tokyo
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8.4
Excellent
/10
(922 reviews)See what guests said
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8.4
Excellent
Location rating score
Excellent location - Inside city center
  • Shinjuku Sumitomo Building140 m
  • Tocho Mae Subway Station150 m
  • Tokyo Metropolitan Government Office180 m
  • Tokyo Metropolitan Government Buildings180 m
  • Shinjuku Skyscraper District210 m
  • Tokyo Wonder Wall210 m
  • Shinjuku Central Park220 m
  • Shinjuku Mitsui Building260 m
  • Pentax Square270 m
  • Aurora Lounge290 m
  • Free Wi-Fi

    Hyatt Regency Tokyo

    2-7-2 Nishi-Shinjuku, Shinjuku, Tokyo, Japan, 160-0023 - See map
    "Facilities were great and staff was friendly and helpful."
    Jason - November 23, 2018
    Exceptional reputation
    Recommended by 92% of guests
    Excellent cleanliness
    8.8 rating for cleanliness
    • 160 meters to public transportation

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Hot tub

    • Air conditioning

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    Property ranking|Compared to 13,508 Tokyo properties
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    Room comfort score
    8.5/10
    Room size
    45 sqm.
    Service score
    8.8/10
    Cleanliness score
    8.8/10
    Better than
    99
    %
    of Tokyo properties
    Bigger than
    99
    %
    of Tokyo properties
    Better than
    97
    %
    of Tokyo properties
    Better than
    97
    %
    of Tokyo properties
    Value for money7.9
    Location rating8.4
    Nearest airportHaneda Airport (HND)
    Distance to airport17.7 km

    Rooms available at Hyatt Regency Tokyo

    8.5
    Excellent
    Room comfort & quality
    View King Bed
    View King Bed
    ...
    • Room size: 33 m²/355 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Club King Room
    Club King Room
    ...
    • Room size: 35 m²/377 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    View Twin Room
    View Twin Room
    ...
    • Room size: 33 m²/355 ft²
    • City view
    • 2 semi double beds
    Enter dates to see prices
    Club Twin Room
    Club Twin Room
    ...
    • Room size: 35 m²/377 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Deluxe View Room with King Bed
    Deluxe View Room with King Bed
    ...
    • Room size: 33 m²/355 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe View Twin Bed
    Deluxe View Twin Bed
    ...
    • Room size: 33 m²/355 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    1 Queen Bed
    1 Queen Bed
    ...
    • Room size: 24 m²/258 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices
    1 King Bed
    1 King Bed
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    2 Twin Beds
    2 Twin Beds
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Ambassador Suite
    Ambassador Suite
    ...
    • Room size: 112 m²/1206 ft²
    • City view
    • 1 king bed
    Enter dates to see prices

    What people love about Hyatt Regency Tokyo

    • 10.0
      Exceptional
      Location

      "Location was near transportation, restaurants and beautiful sites."

      Terrance

      |

      August 19, 2018

    • 8.4
      Excellent
      Staff 

      "Great value, Executive club is good, good service and clean room"

      Sarita

      |

      January 5, 2019

    • 6.4
      Good
      Location

      "Near to Tocho and Garden, Nice location at an affordable price."

      YEWMENG

      |

      May 22, 2017

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    More about Hyatt Regency Tokyo

    More about Hyatt Regency Tokyo

    9.2
    Exceptional

    "Staff were exceptionally friendly and always willing to rend..."

    Linus

    |

    September 3, 2018

    An overview

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    What they offer

    9.2
    Exceptional
    Staff 

    "Pros: very clean hotel, excellent customer service from all ..."

    Farren

    |

    December 2, 2018

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Restaurants on site

    フレンチレストラン「キュイジーヌ[s] ミッシェル・トロワグロ」
    Cuisine:French
    中国料理 翡翠宮
    Cuisine:Chinese
    カフェ
    No additional information available
    日本料理 佳香
    Cuisine:Japanese
    鮨 みやこ
    Cuisine:Sushi
    ラウンジ
    No additional information available

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Hyatt Regency Tokyo from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (922)Booking.com Reviews (801)
    8.4
    /
    10
    Cleanliness8.8
    Facilities8.5
    Location8.4
    Room comfort and quality8.5
    Service8.8
    Value for money7.9
    High score for Tokyo
    Rating
    9+ Exceptional (203)
    8-9 Excellent (166)
    7-8 Very Good (194)
    6-7 Good (50)
    <6 Below Expectation (53)
    Time of the year
    Mar - May (147)
    Jun - Aug (160)
    Sep - Nov (172)
    Dec - Feb (187)
    All guests (922)
    All room types
    All languages

    Show reviews that mention 

    Showing 666 verified guest comments
    12345
    8.8
    Excellent
    TECK from China
    Family with teens
    2 Twin Beds
    Stayed 5 nights in July, 2018

    2 complaints”

    It is rather uncommon that a hotel charges guests to use the Gym and swimming pool. Hyatt Regency Tokyo charges 2000yen/person/entry. I think Gym and swimming pool should be part of an offered facility should not be run like a restaurant. The other complaint would be the safety box. Apparently , the box can be literally removed from the cabinet. Normally this is screwed on to the cupboard or cabinet. I am not sure if this is the same for every room.

    Reviewed July 11, 2018
    8.4
    Excellent
    Andi from Indonesia
    Group
    2 Twin Beds
    Stayed 3 nights in February, 2018

    Good option”

    The hotel situated 15 minutes walk from shinjuku station. However there are free shuttle bus from hotel to shinjuku station every 20 mnts. There is also tochomae metro station right under the hotel that can connect to shinjuku station. We were upgraded to a better room during check in. But didn’t hyatt rewards point because booking was made through agoda. We stayed for the Tokyo Marathon and the location is somewhat perfect for the start of the marathon.

    Reviewed February 28, 2018
    10.0
    Exceptional
    PINPEERAYA from Thailand
    Family with teens
    View Twin Room
    Stayed 2 nights in October, 2016

    great comfort awesome and expensive but reasonable”

    wide ,clean and comfortable room to stay the extra bed is real bed it is hyatt standard and it is value to your money of course easy to travel from airport because limosine bus service is available direct at the hotel front door. If i have a chance i would come n visit here again The hotel has shuttle bus service everyday from shinjuku to hotel(both round trip) so it is very convenient. There is nearby starbuck cafe just cross the road to hilton hotel side building and there is minimart located underground

    Reviewed July 09, 2017
    9.6
    Exceptional
    Chan from Singapore
    Couple
    Deluxe View Twin Bed
    Stayed 2 nights in March, 2017

    Great Location, Lobby, hotel room”

    The hotel was on top of the train station, & has a mini mart just downstairs! There is a park opposite & we could see some Sakura blooming during our visit. It was pretty! Room was clean, big enough. Bed was comfortable as well. Lobby was huge & pretty with a big chandelier in the middle. Hotel staffs was friendly & eager to help out. Perhaps it's the Japanese standard, but 1 manager go all the way to walk us to the train station JUST to make sure we know the way. Very good touch & I can be sure I'll go back again on my next trip!

    Reviewed June 09, 2017
    9.6
    Exceptional
    Elaine from United Kingdom
    Family with teens
    View King Bed
    Stayed 3 nights in January, 2017

    Good location, peaceful setting”

    We stayed in one room for 3 nights with our adult daughter. The room was comfortable and a reasonable size with a beautiful view of the park and Mt Fuji in the distance. This is the 2nd time I have stayed in this hotel. It is less than 10 mins walk to Shinjuku station and shopping area (most of the walk to the station can be done using the underpass if the weather is cold or wet). The hotel also provides a shuttle bus. Close proximity to the park also means that it is a peaceful refuge after a day's busy sightseeing. Our deal included a choice of Japanese set menu or Western buffet breakfast and there was an excellent selection. Overall, we felt it was good value for money. We also ate one night in the Caffe which had a reasonable range of pizza, pasta & other Western style dishes. We found the staff to be very efficient, polite and friendly. I would definitely be happy to recommend this hotel to anyone wanting to stay in the Shinjuku area.

    Reviewed January 24, 2017
    9.6
    Exceptional
    CHOO from Singapore
    Group
    Club King Room
    Stayed 3 nights in December, 2016

    New Year's stay at the Hyatt Regency Tokyo”

    We booked a three night stay at this 36 year old property in Shinjuku - it really is an icon in the area. The entrance facing the monolithic Tokyo met building says built in 1980. The hotel has since upgraded its interiors with a new look lobby decorated with a dramatic gigantic kite with a famous kabuki character , rooms that have modern facilities and a contemporary wabi sabi feel. The staff are fluent in English and very helpful. We managed to get a reservation at the hotel's Chinese restaurant for our NYE's dinner, book airport transportation to Narita on Jan 2nd and enjoy the NYE choir and jazz performance in the lobby! And catch a stunning view of Fujisan from the Regency Club floor west window.

    Reviewed January 03, 2017
    8.8
    Excellent
    Taufiqurrahman from Indonesia
    Family with young children
    1 King Bed
    Stayed 3 nights in December, 2016

    Great stay in great hotel”

    The hotel is strategically located on top of train station so the connectivity is excellent. There is 7-11 store also within the hotel complex so it's very easy to shop for meals and grocery. The hotel is excellent. The attention to detail is excellent.

    Reviewed December 22, 2016
    8.8
    Excellent
    Thananchanok from United States
    Group
    Club King Room
    Stayed 5 nights in November, 2016

    Very spacious room.”

    Located right in the middle of the city. With its spacious rooms, superbly appointed bathrooms, amazing views, it is at the top of my list of great hotels. The Club lounge is wonderful. The restaurants are at peak quality and service.

    Reviewed November 28, 2016
    9.6
    Exceptional
    PINPEERAYA from Thailand
    Group
    View Twin Room
    Stayed 2 nights in October, 2016

    Free shuttle bus”

    Free shuttle bus to shinjuku but the hotel is located at tochomae station not shinjuku but u can walk from the shinjuku station like 10minute walk The facilities and hotel room are perfect and of course it is 5 stars hotel

    Reviewed October 19, 2016
    8.0
    Excellent
    Nathvara from Thailand
    Family with teens
    Stayed 1 night in October, 2015

    Great Service”

    Free Shuttle Bus, Service, Location

    It was a great stay. The staffs went out of their way to make sure we were comfortable. The room itself feels a little dated but it was clean and comfortable. There is a free shuttle bus running every 20 minutes to Shinjuku station so it is very convenient.

    Reviewed October 23, 2015
    9.3
    Exceptional
    Ramesh from Singapore
    Solo traveler
    Stayed 4 nights in September, 2015

    Amazing Hotel Hyatt Regency in Shinjuku”

    extremely efficient staff, great food and super convenience

    I stayed at the Hyatt on 5day-4night vacation from 23rd September. It was a very good stay because the staff were super efficient at everything. My only bugbear was that the room service menu was only available for a short period of time. Sadly this meant that you should check the timings because after 8.45pm, most items on the dinner menu woudl not be served as the kitchen was closed. The hotel also provides a complimentary shuttle to Shinjuku station more than 3 times an hour during the day. This was so very convenient. You might like to take a walk to Shinjuku Station by yourself but this would take you about 15 to 20 mins. It was raining during the time I was there so I was thankful for the shuttle service. The airport limousine bus also stops here and from Haneda Airport, this took about 35 minutes. The hotel room is very comfortable and there are some good tv channels to watch. I watched quite a bit of Sumo wrestling in the afternoons. The toilet facilities are great and there are always enough amenities. A very enjoyable stay and I would like to come stay there again.

    Reviewed October 01, 2015
    9.3
    Exceptional
    Duong from Vietnam
    Business traveler
    Stayed 3 nights in May, 2015

    Pleasant stay”

    Location, staff, service

    Our stay at Hyatt Regency was quite pleasant. Centrally located with walking distance to Shinjuku (shuttle bus available as well). Room is quite small however very clean. The staff are very friendly and helpful. Would come back again for my next trip to Tokyo

    Reviewed May 22, 2015
    8.3
    Excellent
    Jessey from Singapore
    Family with young children
    Regency Suite
    Stayed 2 nights in November, 2014

    Expectation Meets”

    Comfort Room, Polite Staff, Good Location

    Knowing that we were coming with young children so the hotel prepared an extra bed for us in the room even without us asking. Thumb up! Room is clean & comfortable, and hotel location is good but not the best as it's not located above main line. Downside is that there is no free WIFI in the room!

    Reviewed March 25, 2015
    9.7
    Exceptional
    JAMES from United Kingdom
    Business traveler
    Stayed 4 nights in March, 2015

    Exceeded expectations ”

    Big clean rooms

    I was fortunate enough to be upgraded to a deluxe room which was absolutely fantastic. It looked as though it had recently been refurbished and I really could not find anything you could fault. I would definitely come back. The location is a little out of the way in a business district, but this means it is quiet at night. Transport is very convenient with access to the Marunouchi subway and Oedo subway lines and only a 15 min walk to Shinjuku.

    Reviewed March 13, 2015
    9.7
    Exceptional
    Luke from United Kingdom
    Couple
    Stayed 1 night in February, 2015

    Hyatt Regency Tokyo”

    Comfort, location, facilities

    Fantastic stay. Very comfortable room, which on the 23rd floor gave great views of the local area. The hotel is easy to find from the subway station (about a 5 minute walk down one street - not likely to get lost) and once you get there everything is very easy and relaxing. Staff were great and knowledgeable, and always willing to help.

    Reviewed February 16, 2015
    8.0
    Excellent
    Eric from United Kingdom
    Family with young children
    Stayed 2 nights in November, 2014

    This is a big hotel!”

    the location, spacious room, shuttle bus

    This is a big hotel, their lobby is huge :)! It's in a good location you can easily walk to Shinjuku area, the hotel also provides a shuttle service to the Shinjuku station. Good room size, considering it's Tokyo, great view over the surrounding areas. We didn't spend much time in the hotel, but after a long day out, the room suits its purpose. Good stay here, peaceful and quiet.

    Reviewed February 12, 2015
    9.3
    Exceptional
    Amy from China
    Solo traveler
    Stayed 3 nights in November, 2014

    Spacious and newly renovated”

    Spacious, clean, and convenient

    This was my 3rd stay at Hyatt Regency Shinjuku. The Hotel was not new, but the room type I stayed this time was Deluxe City View, it was newly renovated and feeling very comfortable. I like the shuttle bus to Shinjuku station and the airport limousine services very much. They are just at the front door and made my trip very convenient. I will consider to stay at the same Hotel again in the near future.

    Reviewed November 18, 2014
    8.3
    Excellent
    Guo from Singapore
    Group
    Stayed 1 night in October, 2014

    awesome location!”

    awesome location, free hotel shuttle and big rooms

    the rooms were very big and comfortable~! manageable walking distance from shinjuku stn to hotel (abt 15mins light-walk). the only thing that requires improvement is the shower-head; it was pretty lacking for a 5-star hotel. other than that, we wld def consider staying at this hotel again when we come to tokyo!

    Reviewed October 20, 2014
    9.3
    Exceptional
    Elaine from United Kingdom
    Solo traveler
    Stayed 2 nights in May, 2014

    Great location”

    Location, comfort, top quality service

    Upon arrival I was given an upgrade to a deluxe room with a lovely view of the park. Staff were very attentive and the concierge offered useful directions and maps to help me find the studio where I was due to attend a workshop. I didn't eat in the hotel at all, but the bakery downstairs offers a reasonable selection of light snacks. I organised a late 3pm check out, which was charged at a fairly reasonable 30% of room rate paid. My only niggle concerns the charge for wi-fi in the room. I realise this is common in Japanese hotels, but it does seem a bit like penny pinching given how much these big hotels are already charging. This aside, I wouldn't hesitate to recommend this hotel to anyone looking for a place to stay in Central Tokyo.

    Reviewed June 03, 2014
    8.0
    Excellent
    Nunthawat from Thailand
    Couple
    Stayed 3 nights in December, 2013

    good service and location”

    good service

    Great location for seeing and going around Tokyo. very close to Shinjuku Station with hotel shutter bus to and from station make it convience to go almost everywhere. Comfortable room with Japanses stardard housekeeping.

    Reviewed January 31, 2014
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    Hyatt Regency Tokyo
    |Excellent 8.4
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    Experiences on Agoda. Because your room is just the beginning.

    • Excellent location
    • Tokyo Metropolitan Government Buildings
    • Tocho Mae Subway Station is within 0.15 km