Kempinski Hotel Shenzhen
Deluxe  - Guestroom Kempinski Hotel Shenzhen
Lobby Kempinski Hotel Shenzhen
Lobby Kempinski Hotel Shenzhen
See all 64 photos
Removed from saved list
8.0
Excellent
/10
(335 reviews)See what guests said
See map
8.7
Excellent
Location rating score
Excellent location
Parking
FREE
  • Poly Theatre90 m
  • Houhai Metro Station160 m
  • Coastal City360 m
  • Coastal City Shopping Center510 m
  • Tianli City Shopping Center530 m
  • Tiley Shopping Mall530 m
  • Shenzhen Bay Sports Center Stadium940 m
  • Shenzhen Bay Sports Center970 m
  • JinZhong GouWu Jie1.07 km
  • Dengliang Metro Station1.1 km
  • Free Wi-Fi

    Kempinski Hotel Shenzhen

    Hai De San Dao,Hou Hai Bin Road, Nanshan District, Nanshan Shekou, Shenzhen, China - See map
    "Clean, Professional & Great Location"
    Ramin - July 23, 2016
    Excellent cleanliness
    8.2 rating for cleanliness
    Excellent comfort
    8.1 room quality and comfort
    • 180 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Free Wi-Fi in all rooms!

    • Hot tub

    This property is in high demand!

    Booked 97 times

    Property ranking|Compared to 4,523 Shenzhen properties
    See all rankings
    Location score
    8.7/10
    Room comfort score
    8.1/10
    Cleanliness score
    8.2/10
    Couples review score
    8.0/10
    Better than
    99
    %
    of Shenzhen properties
    Better than
    99
    %
    of Shenzhen properties
    Better than
    98
    %
    of Shenzhen properties
    Better than
    98
    %
    of Shenzhen properties
    Value for money7.5
    Distance to city center15.0 km
    Location rating8.7
    Nearest airportShenzhen Bao'an International Airport (SZX) - China
    Distance to airport19.1 km

    Rooms available at Kempinski Hotel Shenzhen

    8.1
    Excellent
    Room comfort & quality
    Deluxe Suite
    Deluxe Suite
    ...
    • Room size: 63 m²/678 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Executive Salon Suite
    Executive Salon Suite
    ...
    • Room size: 66 m²/710 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Executive Deluxe Twin
    Executive Deluxe Twin
    ...
    • Room size: 35 m²/377 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe
    Deluxe
    ...
    • Room size: 33 m²/355 ft²
    • City view
    • 2 semi double beds or 1 que...
    Enter dates to see prices
    Premium Double or Twin Room
    Premium Double or Twin Room
    ...
    • Room size: 38 m²/409 ft²
    • Partial lake view
    • 1 king bed or 2 semi double...
    Enter dates to see prices
    Grand Deluxe
    Grand Deluxe
    ...
    • Room size: 35 m²/377 ft²
    • River view
    • 2 double beds or 1 king bed
    Enter dates to see prices
    Deluxe Suite 1 King Bed
    Deluxe Suite 1 King Bed
    ...
    • Room size: 63 m²/678 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Suite
    Suite
    ...
    • Room size: 66 m²/710 ft²
    • 2 bathrooms
    • 1 king bed
    Enter dates to see prices
    ???????????
    ???????????
    ...
    • Room size: 32 m²/344 ft²
    • Bathtub
    Enter dates to see prices
    ??????????
    ??????????
    ...
    • Room size: 35 m²/377 ft²
    • Bathtub
    Enter dates to see prices

    What people love about Kempinski Hotel Shenzhen

    • 8.3
      Excellent
      Location

      "It was good, close to subway station and some shopping malls."

      Yixia

      |

      March 30, 2016

    • 9.2
      Exceptional
      Location

      "Location, cleanliness & many eateries nearby"

      Phang

      |

      October 3, 2016

    • 7.6
      Very good
      Location

      "Nearby malls and restaurants"

      WengChun

      |

      February 7, 2017

    Up to 30% off with Agoda Insider Deals!

    Prices drop the moment you sign in!

    Sign in now
    More about Kempinski Hotel Shenzhen

    More about Kempinski Hotel Shenzhen

    7.6
    Very good

    "Hotel is conveniently located near shopping malls and all ki..."

    Joan P.

    |

    October 30, 2017

    An overview

    Show less

    What they offer

    9.2
    Exceptional
    Spaciousness

    "Big room with comfortable bed"

    Sie Y.

    |

    December 21, 2016

    Read more reviews
    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Food and dining

    Restaurants on site

    Hai Tao Chinese Restaurant
    Cuisine:Seafood, Sichuan, Cantonese
    Menu:Buffet
    Seasons
    Cuisine:European, Seafood, Grill/BBQ
    Menu:Buffet, A-la-carte

    Nearby restaurants

    Chinese cuisine
    Chinese cuisine
    Yue Ting Xuan
    390 m Chinese
    ChunMan Yuan (ShiDaiKeJi Mansion)
    390 m Chinese
    Chao Ting ShengYan
    390 m Chinese
    Fast food
    Fast food
    Sicilia Italian Restaurant
    610 m Fast food, Italian
    Pizza Hut (ChongShang)
    1.4 km Fast food, Pizza
    TaiZhong Stake
    1.6 km Fast food, Steakhouse
    Cafe
    Cafe
    COSTA COFFEE(HaiAn Cheng)
    430 m Cafe
    Starbucks (HaiAn Cheng)
    590 m Cafe
    Starbucks (XueFu Road)
    1.0 km Cafe

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Reviews of Kempinski Hotel Shenzhen from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (335)Booking.com Reviews (323)
    8.0
    /
    10
    Cleanliness8.2
    Facilities7.6
    Location8.7
    Room comfort and quality8.1
    Service7.9
    Value for money7.5
    High score for Shenzhen
    Rating
    9+ Exceptional (40)
    8-9 Excellent (42)
    7-8 Very Good (52)
    6-7 Good (19)
    <6 Below Expectation (32)
    Time of the year
    Mar - May (38)
    Jun - Aug (56)
    Sep - Nov (48)
    Dec - Feb (43)
    All guests (335)
    All room types
    All languages

    Show reviews that mention 

    Showing 185 verified guest comments
    12345
    8.3
    Excellent
    Hing from Singapore
    Family with teens
    Deluxe
    Stayed 3 nights in August, 2012

    Good Service”

    Indoor swimming pool

    Good impression starting from the arrival. Kindness receptionist helped us to check in. No problem even 3 of us checked in the same room. As business hotel, it was less people using swimming pool. We spent whole afternoon there. The outside view was also very good as could see the Shenzhen Bay bridge. It was also very convenience to find restaurant and superemarket. Hence, it is our good choice..

    Reviewed August 28, 2012
    8.0
    Excellent
    Rafael from Spain
    Business traveler
    Grand Deluxe
    Stayed 3 nights in May, 2011

    Good value for money in Shenzhen”

    Feels New and Sparkling. Adequate rates for its quality in Shenzhen

    Perfectly adequate hotel, nice and clean and at a good price. My room was nice, airy and equipped with all necessary mod cons for the business traveller. The staff were pleasant. I tried the hotel restaurant for both breakfast and dinner.

    Reviewed June 13, 2011
    9.0
    Exceptional
    Ki from United States
    Couple
    Grand Deluxe
    Stayed 3 nights in May, 2009

    Kimpenski Stay”

    Overall cleanliness and hospitality of staff
    Walking access to local shopping area was not well defined

    Overall great hotel. We really enjoyed the lobby area with good connection to restaurant and bar. The exercise room and swimming pool were excellent! Top notch facility with very responsive staff and management. Our only concern was the hotels' walking access to the nearby shopping area. We had to manueuver through several sidewalks and walking paths to get there. Instructions to those areas were not very clear. Otherwise, we had wonderful stay at the hotel!

    Reviewed May 31, 2009
    8.7
    Excellent
    Valerie from Canada
    Couple
    Deluxe
    Stayed 1 night in November, 2008

    Amazing!! Best hotel I've ever stayed at!”

    Everything - great lobby, modern, good staff
    Location was a major discouraging factor - very difficult to find the hotel

    After travelling throughout Asia for the past three months or so, I have to say my stay at Kempenski in Shenzhen was the best I've had. Staff were courteous, professional; the lobby was really a piece of artwork and made me feel like royalty; the room was beautiful, with the most comfortable sheets and pillows (I believe there were like four pillows per person). A very modern hotel with a lot of style and class. Only the location is pretty bad. You must taxi-ride there, probably from Window of the World. Kempenski Shenzhen is really out in the middle of nowhere, for some reason.

    Reviewed December 11, 2008
    7.6
    Very good
    Benjamin from Singapore
    Couple
    Deluxe
    Stayed 1 night in December, 2018

    Looks good on the outside ONLY!”

    We had a long wait checking in at 5pm and there is no rooms there after we go back to check in only at 8pm but luckily was that the location is good we get to walk around before checking in. The bed sheets looks clean but me and my partner got bitten by bugs in the middle of the night both our legs and body are itchy all over. Overall location was good but not so good on the bedsheets.

    Reviewed January 03, 2019

    Dear Valued Guest, thank you for sending us your feedback. Your kind comments therein are truly appreciated yet we are naturally concerned regarding the long hours you waited for check-in and not clean bed sheets issue for which we would like to take this opportunity to convey our most sincere apologies. It is certainly beneficial to receive your constructive comments and we can assure you kind comments shall be communicated with concerned departments. And we shall continuously endeavor to improve our services and product commensurate with a Kempinski Hotel. Once again, please accept our sincere apologies for the inconvenience during your recent stay.

    Responded January 08, 2019
    Kempinski Hotel Shenzhen
    7.6
    Very good
    Louisa from Hong Kong
    Family with teens
    Executive Deluxe Twin
    Stayed 1 night in December, 2018

    Convenient Location”

    The location is convenient, very close to the big shopping mall and MTR. I will stay here again next time.

    Reviewed April 03, 2019

    Dear Valued Guest, Thank you for sharing your positive comment with us. Many thanks for your valued patronage and we look forward to welcoming you once again to the Kempinski Hotel Shenzhen.

    Responded April 04, 2019
    Kempinski Hotel Shenzhen
    7.2
    Very good
    Valerie from United Kingdom
    Couple
    Deluxe
    Stayed 1 night in March, 2019

    Conveniently located at the Shenzhen Bay Area walking, distance to major attractions”

    The hotel is conveniently located which is within walking distance to restaurants and high-end shopping malls. The room is clean enough and spacious

    Reviewed March 25, 2019

    Dear Valued Guest, thank you for staying with us during your recent visit to Shenzhen. We are sincerely pleased that you were content with our products and services. We look forward to welcoming you once again to the Kempinski Hotel Shenzhen.

    Responded March 28, 2019
    Kempinski Hotel Shenzhen
    7.2
    Very good
    Felicia from Singapore
    Solo traveler
    Deluxe
    Stayed 1 night in August, 2018

    Very good”

    The hotel is old, and there seems to be never enough staff at the reception, but overall it wasn’t too bad. The room was huge and luxurious but a little dated. Great breakfast spread, I was surprised!

    Reviewed September 06, 2018

    Dear Valued Guest, Thank you for choosing the Kempinski Hotel Shenzhen as your preferred choice of accommodation in this vibrant city. We wish to take this opportunity to thank you for your time to share with us your valued comments which are truly appreciated. We shall continuously endeavor to improve our services in the future. Best regards, Lynn

    Responded September 13, 2018
    Kempinski Hotel Shenzhen
    7.6
    Very good
    FELIX from Indonesia
    Couple
    Premium Double or Twin Room
    Stayed 1 night in March, 2018

    Need Improvement”

    Location is nice, near Metro Shenzhen (MRT/MTR), near shopping area & many restaurant (Coastal City, etc). Friendly reception staff but need to improve for english. Leave message to the hotel for honeymoon but it's useless. Thanks.

    Reviewed March 20, 2018

    Many thanks for your valued patronage and we look forward to welcoming you once again to the Kempinski Hotel Shenzhen. With many thanks and best personal regards

    Responded March 21, 2018
    Kempinski Hotel Shenzhen
    3.6
    sharon from Singapore
    Business traveler
    Grand Deluxe
    Stayed 2 nights in April, 2017

    Disappointment”

    One of our colleague was sick & we went down to the lobby lounge to get some hot water. We are told that we need to pay for the hot water which is fine. What is NOT FINE is that the staff actually told us that we need to consume the water at the lounge. While trying to explain that my colleague is sick in bed but the staff keep repeating insist that this is part of the Hotel Rule & Regulation until her Manager step in & allow us to take the hot water away. We are greatly disappointed with how Kempinski Hotel Shenzhen a Five star hotel actually treated their sick guest. PS: There is a lot of mosquito at the lobby lounge & we tried to change to a table where is at a brighter area, the staff actually told us that no matter which area of the lounge there will be mosquito. When we comment that this is a five star hotel, her reply is "Yes, cause this is a five star hotel"

    Reviewed May 08, 2017

    Dear Valued Guest, Thank you for your kind comments therein are truly appreciated yet we are naturally concerned regarding the not appropriate attitude of the lobby lounge staff for which we would like to take this opportunity to convey our most sincere apologies. It is certainly beneficial to receive such constructive comments and we can assure you we shall continuously endeavor to improve our services commensurate with a Kempinski Hotel. We sincerely trust the unfortunate experiences encountered during your recent stay with us will not deter you, or your colleagues, from choosing the Kempinski Shenzhen once again in the future so we may have the opportunity to provide you with our standard service. Best regards, Lynn Xiao

    Responded May 09, 2017
    Kempinski Hotel Shenzhen
    5.6
    Siew from Singapore
    Business traveler
    Deluxe
    Stayed 2 nights in July, 2016

    Horrible ”

    We came with 6 people staying at the hotel for business. We need some document to be printed out for reading. The hotel charged us 10rmb per page. They should provide this as a complimentary service instead of a profitable business. Actually we only printed a few pages, which do not cost us a lot but the rapport between the hotel and the clients has been damaged.

    Reviewed July 15, 2016
    9.0
    Exceptional
    Saida from Singapore
    Couple
    Executive Deluxe Twin
    Stayed 2 nights in March, 2016

    5* Kempinski Surrouded by Shopping Belt”

    Decor, service and location

    Kempinski have upkeep to the 5* standards that they are rated for. Classy decor with marvellous service, shopping belt within short walking distance and nearby train station to keep me connected to the rest of Shenzhen within minutes, Kempinski is definitely my choice of hotel everytime I'm in Shenzhen for my overseas out station (which is 4-6 times a year).

    Reviewed March 13, 2016
    8.7
    Excellent
    Alberto from Italy
    Business traveler
    Deluxe
    Stayed 5 nights in December, 2015

    The meaning of Do Not Disturb”

    Nice rooms, good lication, good room service

    Suffering from the flu and jet lag, I finally managed to fall asleep in the morning, after havng put both the Do Not Dusturb sign and light on outside my room. Imagine my surprise when I get a call from hotel staff asking me if I want the room serviced, since I had my do not disturb light on... I leave you to imagine my reaction when they called my room AGAIN a while later to ask the same question... I always thought "Do Not Dusturb" to be pretty self-explainstory, but apparently not.

    Reviewed December 19, 2015
    6.7
    Good
    Thomas from Sweden
    Business traveler
    Deluxe
    Stayed 1 night in November, 2014

    Bad swimming pool”

    Comfortable pillow and beddings. Location close to shops and restaurant, fast check in and out

    Very disappointing pool area. Water was quite cold, but even worse it felt dirty. The view with googles under water was around 1 meter which made me get out of the water quite soon. The rest experience from the hotel is all 5 star experience.

    Reviewed November 05, 2014
    9.7
    Exceptional
    Dinh from Vietnam
    Business traveler
    Deluxe
    Stayed 2 nights in June, 2014

    Great hotel, totally value for money”

    Great staff, great location, very comfortable

    It was an amazing experience staying Kempinski during my business trip in Shenzhen. The staff was very helpful and always there to help me because I didnt speak Chinese. Will definitely come back for more ;)

    Reviewed September 23, 2014
    9.0
    Exceptional
    Paul from New Zealand
    Business traveler
    Deluxe
    Stayed 1 night in August, 2014

    worth paying the extra”

    good food, great staff, nice rooms

    my trip was extended and the hotel could not find my reservation but still booked me in on the authority of a confirmation email. Great customer service as the hotel was full - was glad of any room so can't complain that it was a smoking room (not that I really noticed) and the wall next to the bed had what appeared to be water damage from the shower on the other side.

    Reviewed August 08, 2014
    5.7
    Chow from Hong Kong
    Couple
    Executive Deluxe Twin
    Stayed 1 night in September, 2013

    Convenience and comfortable ”

    Location, service

    Good.

    Reviewed October 01, 2013
    8.3
    Excellent
    Gavin from Canada
    Couple
    Deluxe
    Stayed 1 night in October, 2012

    Good location near Ocean city, nice hotel”

    close to subway and Ocean city

    Pool was beautiful, but the water was a little bit cold. The hotel itself is gorgeous. Staff is kind and courteous. We have stayed here before, so were sufficiently satisfied. It's a great hotel in Shenzhen.

    Reviewed March 01, 2013
    8.3
    Excellent
    Liew from Malaysia
    Solo traveler
    Deluxe
    Stayed 1 night in October, 2012

    Nice hotel”

    Good location

    We need to wait for room and only able to check in after 4pm. Front office staff need more training especially to handle check in. Lack of experience and not able to handle guest need. Need to improve!

    Reviewed October 31, 2012
    7.7
    Very good
    Beverly from United Kingdom
    Business traveler
    Deluxe Suite
    Stayed 2 nights in July, 2012

    Good Hotel”

    Spacious rooms and good location

    The hotel is very close to my training venue, so it's very convenient for me to travel to and fro. The rooms are clean and spacious and has all the facilities I need. The hotl rates are rather value for money, considering the quality of the rooms and service provided by the hotel. I would recommend other travelers to check this hotel out if they are looking to stay in Shenzhen for Business trips.

    Reviewed July 17, 2012
    12345
    This is a popular property. Don't miss out!

    Back to search results

    Back to room choices

    |

    Dismiss

    Kempinski Hotel Shenzhen
    |Excellent 8.0
    ×
    Check in. Step out.
    Experiences on Agoda. Because your room is just the beginning.

    • Excellent location
    • He Xiangning Art Museum
    • Houhai Metro Station is within 0.16 km