Mercure Pattaya
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7.6
Very good
25.7% this month
/10
(1086 reviews)See what guests said
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7.6
Very good
Location rating score
Very good location - 20 meters from city center
Popular neighborhood
Parking
FREE
  • Classic Karaoke200 m
  • Mc Donald's200 m
  • Jacquard Bespoke Tailoring270 m
  • Royal Theatre Cinema270 m
  • Paradise Restaurant320 m
  • Post Office340 m
  • Alibaba350 m
  • Green Bottle Pub370 m
  • Pattaya City Walk370 m
  • Slices Pizza380 m
  • Free Wi-Fi

    Mercure Pattaya

    484 Moo 10, Pattaya Second Road Soi 15, Central Pattaya, Pattaya, Thailand, 20150 - See map
    "The internet is fast and reliable, hotel location is close to supermarkets and malls, staff are very helpful and friendly."
    Lina - October 29, 2017
    Very good cleanliness
    7.8 rating for cleanliness
    Very good comfort
    7.8 room quality and comfort
    • Airport transfer

    • 420 meters to the beach

    • Currency exchange

    • Located in heart of Pattaya

    • Free Wi-Fi in all rooms!

    5 travelers are looking at this property right now

    Book now before it's too late!

    Property ranking|Compared to 9,839 Pattaya properties
    See all rankings
    Room comfort score
    7.8/10
    Location score
    7.6/10
    Service score
    7.8/10
    Cleanliness score
    7.8/10
    Better than
    98
    %
    of Pattaya properties
    Better than
    95
    %
    of Pattaya properties
    Better than
    95
    %
    of Pattaya properties
    Better than
    95
    %
    of Pattaya properties
    Value for money7.6
    Distance to city center1 km
    Location rating7.6
    Nearest airportU-Tapao International Airport (UTP)
    Distance to airport30.8 km

    Rooms available at Mercure Pattaya

    7.8
    Very good
    Room comfort & quality
    Family Suite
    Family Suite
    ...
    • Room size: 30 m²/323 ft²
    • Pool view
    • 1 king bed and 1 bunk bed
    Enter dates to see prices
    Deluxe Double Room
    Deluxe Double Room
    ...
    • Room size: 28 m²/301 ft²
    • Pool view
    • 1 double bed
    Enter dates to see prices
    Superior Double Room
    Superior Double Room
    ...
    • Room size: 28 m²/301 ft²
    • Pool view
    • 1 double bed
    Enter dates to see prices
    Superior Twin Room
    Superior Twin Room
    ...
    • Room size: 28 m²/301 ft²
    • Pool view
    • 2 single beds
    Enter dates to see prices
    Deluxe Twin Bed
    Deluxe Twin Bed
    ...
    • Room size: 28 m²/301 ft²
    • Balcony/terrace
    • 2 single beds
    Enter dates to see prices
    Superior
    Superior
    ...
    • Room size: 28 m²/301 ft²
    • Pool view
    Enter dates to see prices
    Corner Suite Room
    Corner Suite Room
    ...
    • Balcony/terrace
    • Shower
    • 1 queen bed
    Enter dates to see prices
    Single Deluxe
    Single Deluxe
    ...
    • Room size: 28 m²/301 ft²
    • Pool view
    • 2 single beds
    Enter dates to see prices
    Deluxe Queen Bed
    Deluxe Queen Bed
    ...
    • Room size: 28 m²/301 ft²
    • Pool view
    • 1 double bed
    Enter dates to see prices
    Superior Queen Bed
    Superior Queen Bed
    ...
    • Room size: 28 m²/301 ft²
    • Pool view
    • 1 double bed
    Enter dates to see prices

    What people love about Mercure Pattaya

    • 10.0
      Exceptional
      Cleanliness

      "Good size rooms, clean, pleasant staff, great pool, great location"

      Brian

      |

      December 23, 2016

    • 10.0
      Exceptional

      "Brilliant hotel in the central of pattaya, absolutely brilliant."

      Tommy

      |

      January 17, 2018

    • 10.0
      Exceptional
      Location

      "I have stayed there before and like location and is great hotel"

      warick

      |

      October 21, 2016

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    More about Mercure Pattaya

    More about Mercure Pattaya

    6.8
    Good

    "the hotel was decent (for the price paid) and staff were ple..."

    Yien Y.

    |

    October 14, 2017

    An overview

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    What they offer

    9.2
    Exceptional
    Staff 

    "Great hotel, staff are fantastic and helpful rooms are very ..."

    Malcolm

    |

    June 20, 2018

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Breakfast options

    American
    Asian
    Continental
    Halal
    Vegetarian

    Restaurants on site

    Aqua Pool Bar & Cafe
    Cuisine:American, Asian, Chinese
    Menu:Buffet
    Gateau Maison
    Cuisine:French
    Menu:Buffet

    Nearby restaurants

    Thai cuisine
    Thai cuisine
    Dang-Dum Restaurant
    130 m Thai
    Jamjuree Restaurant
    230 m Thai
    Chokdee Sukhumvit Pattaya
    540 m Thai
    Asian cuisine
    Asian cuisine
    Ruen Thai
    100 m Asian, Thai
    Casa Pascal
    150 m Asian, European, French
    Zaika Indian Restaurant
    210 m Asian, Indian, Vegan
    European cuisine
    European cuisine
    Sunset Lounge
    170 m European, International
    Chez Georges
    420 m European, French, Gastropub
    Pan Pan Restaurant - Jomtien
    430 m European, Italian, Pizza

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Mercure Pattaya from real guests

    Overall rating
    7.7
    Very good
    From 2421 reviews
    Provided by verified guests of
    Agoda Reviews (1086)Booking.com Reviews (356)
    Rating via Agoda7.6
    /
    10
    Very good
    25.7% this month
    Cleanliness7.8
    Facilities7.1
    Location7.6
    Room comfort and quality7.8
    Service7.8
    Value for money7.6
    High score for Pattaya
    Rating
    9+ Exceptional (128)
    8-9 Excellent (196)
    7-8 Very Good (289)
    6-7 Good (143)
    <6 Below Expectation (148)
    Time of the year
    Mar - May (267)
    Jun - Aug (230)
    Sep - Nov (264)
    Dec - Feb (143)
    All guests (1086)
    All room types
    All languages

    Show reviews that mention 

    Showing 904 verified guest comments
    12345
    7.2
    Very good
    Mark from United States
    Solo traveler
    Superior Twin Room
    Stayed 5 nights in May, 2019

    I was not very happy with the room on arrival. I felt that it had not been cleaned properly. ”

    The swimming pool needed to be drained out and cleaned properly. From my room I could see dirt at the bottom of the pool, so I avoided swimming in it! The cleaning staff made a great effort after the first day to clean my room.

    Reviewed May 14, 2019
    9.2
    Exceptional
    Lawrence from Thailand
    Solo traveler
    Superior Twin Room
    Stayed 2 nights in February, 2019

    Not as good as a few years ago”

    This is still a good hotel and the location is excellent. Really within walking distance of wherever you might want to go in the area from Central Festival down to Walking Street. It has been a couple of years since I have stayed at the Mercure Pattaya, but they redecorated the hotel in a modern motif, and it is "cold". No warmth to the lobby and public areas at all. They also discontinued the shuttle service that used to run from the hotel down to Pattaya Road 2. I would stay here again, because the price was right and the location is excellent, but it is not nearly as comfortable a hotel as it used to be.

    Reviewed February 25, 2019
    10.0
    Exceptional
    Mahendra from India
    Family with young children
    Superior Double Room
    Stayed 5 nights in April, 2019

    Family vaccation”

    Hi, I stayed in Mercure hotel in April 2019 and had a great time. The receptionist Nitty I hope I am remember the name right was of great help as we wanted to move around the town. She also helped me out to visit Amazone Cartoon water park as well. Overall a great stay in Mercure.

    Reviewed April 27, 2019
    10.0
    Exceptional
    Michael from United Kingdom
    Solo traveler
    Corner Suite Room
    Stayed 3 nights in March, 2019

    Exceptional”

    nice central location ,facilities pretty good

    Reviewed May 24, 2019
    10.0
    Exceptional
    Deby from Indonesia
    Family with teens
    Superior Twin Room
    Stayed 6 nights in April, 2019

    Nice hotel”

    Nice hotel Friendly staff

    Reviewed May 04, 2019
    9.2
    Exceptional
    WONG from Hong Kong
    Family with young children
    Superior Twin Room
    Stayed 2 nights in April, 2019

    Swimming pool is the highlight”

    It's very nice to swim in the evening with music from the pool bar.

    Reviewed May 02, 2019
    9.6
    Exceptional
    Henry from United States
    Solo traveler
    Superior Double Room
    Stayed 6 nights in October, 2017

    Excellent place to stay, but the WiFi was very shoddy”

    For some strange reason, I was unable to access the WiFi on my Apple iPhone. The staff did there best to resolve the problem without any luck. My friend had a Samsung device and was able to connect easily even though the speed was slow.

    Reviewed December 05, 2017

    Thank you for taking the time to tell us about your experience at the Mercure Pattaya Hotel! Your comment regarding the inconvenience with our WIFI will be conveyed to our IT manager, who is currently finding alternatives in order to make it more efficient and customer friendly. Thank you for taking the time to voice your and we hope to have the chance of hosting you again Yours sincerely, Jagan Lacsher General Manager

    Responded January 22, 2018
    Mercure Pattaya
    8.4
    Excellent
    malcolm from United Kingdom
    Solo traveler
    Superior Double Room
    Stayed 1 night in November, 2017

    Nice room Nicer Staff”

    It is in a quiet location but only minutes away from the busier areas. Only down side reaĺly was the quality of the breakfast. Not worth 390 BHT. You can buy a token at the reception for 280 BHT but the breakfast is still disappointing at that. Good place for family vacations I think

    Reviewed November 17, 2017

    Allow me to express my gratitude for sharing your thoughts on the experience you had at Mercure Pattaya Hotel and for assessing the level of service provided and quality of food I am truly sorry to hear regarding the breakfast issues you have experienced during your recent stay with us. Please rest assured that your feedback regarding the breakfast has been conveyed to our Food and Beverage Manager and our Executive Chef, who are taking the necessary actions in order to improve the dining experience and the quality of the buffet. Your constructive comments are of immense value in providing a focus for improvement of the hotel’s products and services. Thank you for giving us the opportunity of improving our services, your time invested in sharing your opinion is greatly appreciated. I remain hopeful we will hear from you again and have a chance to welcome you in Pattaya in a not so distant future. Yours sincerely, Jagan Lacsher General Manager

    Show more
    Mercure Pattaya
    9.6
    Exceptional
    Anthony from United Kingdom
    Solo traveler
    Superior Double Room
    Stayed 5 nights in April, 2017

    Exceptional”

    great hotel pleasant staff, arrived early had to wait for room, no problem was offered a cup of coffee by the restaurant manager who was very helpful regarding information of the hotel and facilities, Tim the manager gave me a free up grade, which again was great, i cannot fault the staff, the rooms were clean, housekeeping staff were pleasant and the pool and pool staff were also very nice. The food served at the pool was really good, fresh healthy food, pizzas were great, freshly made to order, presentation was very good, well done Mercure i will be back in August great hotel, great staff really enjoyed my stay Thankyou.

    Reviewed April 25, 2017
    8.4
    Excellent
    Steven from Australia
    Solo traveler
    Superior Double Room
    Stayed 4 nights in September, 2016

    Clean, Huge pool and close to shops”

    Stayed for five nights, room was clean with balcony overlooking the huge pool. Shower could have had more pressure, a bit weak. King size bed comfortable, however air conditioner in room was a little noisy if you are a light sleeper. Did not eat breakfast at Hotel, decided to eat elsewhere, plenty of places close by and cheaper, not to say that the food wasn’t pleasant. Easy to get around from Hotel as it is a central location with a short walk to the beach if needed.

    Reviewed October 02, 2016
    8.0
    Excellent
    lee from Malaysia
    Family with young children
    Superior Twin Room
    Stayed 2 nights in September, 2016

    Love the swimming pool”

    Overall the Mercure Pattaya is adequate for a family stay. Very nice swimming pools, great for kids, towels provided at poolside. Tried the spa as well, inexpensive and good, same price in house poolside or room massage. Free 24 hour shuttle to main rd Pattaya 2nd road, else a 10-15 mins walk bad sewer smell lol. Small balcony with lounge chairs provided. Very small bathroom, ok for us as it does make the room look bigger. TV and air con and wifi worked fine. Family friendly but guest friendly as well, overall satisfactory, will consider booking Mercure for next visit.

    Reviewed September 29, 2016
    9.3
    Exceptional
    Malcolm from United Kingdom
    Solo traveler
    Superior Twin Room
    Stayed 10 nights in July, 2015

    Another Pleasing Stay”

    Adequate standard of room, clean and great staff.

    As usual, I enjoyed my stay here. The rooms are of adequate size (but small bathrooms), and they are clean and comfortable. The staff are nothing short of brilliant, pleasant, helpful, good English, everyone of them I had cause to speak to were so keen to please. The location is great, close to Second Road shopping, convenient for the Soi Bukkow pub area, and a free mini bus to and from the Walking Street area. All this whilst being far enough away from the noisy bar scene so as not to have to endure the noise at night. I will return.

    Reviewed July 30, 2015
    8.7
    Excellent
    Steven from Australia
    Solo traveler
    Superior Double Room
    Stayed 4 nights in September, 2014

    Close to Second Road”

    Great pool, good rooms and close to Sopping Centres

    Stayed for four nights, room was clean with balcony overlooking the huge pool. Shower could have had more pressure, a bit weak. King size bed comfortable, however air conditioner in room was a little noisy if you are a light sleeper. Breakfast was good although was a little disappointed with the Mercure brand, I did expect a little better being part of the Accor Chain. Overall, it was OK but it depends on how much time one spends in a hotel room.

    Reviewed September 27, 2014
    8.3
    Excellent
    Kurt from Austria
    Family with teens
    Superior Double Room
    Stayed 3 nights in August, 2014

    Excellent Value for money”

    location, pool, accept pets

    We had a lovely stay. the hotel way exceeded our expectations. Such good value for money and within walking distance of main street, supermarkets and restaurants. The pool area and outside dining are lovely. The breakfast is amazing with such a good selection of Thai and Western food. The only negative would be that the furnishings are slightly dated but this wouldn't stop us from visiting again. In fact we will definitely be going again as we can take our dog. We saw a few people with pets checking in but we never saw or heard any after that. An oasis in the middle of Pattaya

    Reviewed August 13, 2014
    8.0
    Excellent
    Malcolm from United Kingdom
    Couple
    Superior Double Room
    Stayed 9 nights in July, 2014

    A family friendly hotel”

    Reasonably priced, clean and comfortable rooms.

    We stay here twice a year, which speaks volumes. We like the location, close enough to the action, far enough away for it not to be in your face. The staff never fail to please, and we had a great dining experience poolside. The rooms, though not huge, are large enough, the size of the bathrooms being the only thing that lets them down. Clean and comfortable, and at a reasonable room rate for this area.

    Reviewed August 07, 2014
    8.3
    Excellent
    Malcolm from United Kingdom
    Couple
    Deluxe Double Room
    Stayed 3 nights in December, 2013

    good clean hotel”

    clean rooms, nice staff and a handy free ride to/from the main road.

    As usual I was warmly welcomed on arrival, but was asked why I was just staying 3 nights, when I told them that was all that was available on the Internet they offered me a longer stay. However, I had already booked and paid for another hotel for the remainder of my stay. They were unable to explain why they had not responded to my email asking if the room was available for longer. Management pleased note, you lost another 9 days of my custom for no reason. Given that I stay here at least twice a year that was a risky move(letting me try out a different hotel). On the good side, I had previously complained about the loud construction noise starting at 7.00am, the management emailed me saying they were trying to get the construction company to limit early noise, and they seem to have achieved this. Well done. Overall this is a good hotel to stay at.

    Reviewed January 05, 2014
    8.0
    Excellent
    Santiago from Spain
    Solo traveler
    Deluxe Double Room
    Stayed 3 nights in August, 2013

    Confortable”

    Location, Room, Pool

    The hotel is located in the center of Pattaya within walking distance of the beach, walking street, royal garden plaza, Avenue Shopping center, and central Festival. The hotel is refurbished and its new from inside.

    Reviewed September 10, 2013
    8.0
    Excellent
    Santiago from Spain
    Solo traveler
    Deluxe Double Room
    Stayed 3 nights in August, 2013

    Confortable”

    Location, Rooms, Pool

    The hotel is located in the center of Pattaya within walking distance of the beach, walking street, royal garden plaza, Avenue Shopping center, and central Festival. The hotel is refurbished and its new from inside.

    Reviewed September 10, 2013
    8.7
    Excellent
    Malcolm from United Kingdom
    Couple
    Deluxe Double Room
    Stayed 6 nights in July, 2013

    A great hotel spoilt by the noise”

    Comfortable clean rooms with a nice balcony/view.

    I stay at this hotel about 3 times per year, so that tells you that it ticks all the boxes for me, great hotel, good location, and friendly staff. The rooms are a decent size, large comfortable bed, and clean, the bathroom however is "adequate", but I don't come here to stay in the bathroom. The food is first class, although a little pricey, but you pay for quality. Now the down side:- this stay (through no fault of the hotel) I was woken every morning with really loud heavy construction noise (about 7.00 - 7.30 am). There are two large construction sites, one either side of the hotel, and a third one planned for the rear of the hotel (sales office on site but the construction work not started yet). So for the next 6 months (or maybe longer) there will be noise. If this bothers you I would think hard before booking here.

    Reviewed August 20, 2013
    8.7
    Excellent
    Lawrence from United States
    Solo traveler
    Superior Double Room
    Stayed 2 nights in July, 2013

    Comfortable hotel, friendly staff, great location”

    Location, comfortable room, friendly staff

    I have stayed at the Mercure Pattaya many times and I continue to go back whenever I visit Pattaya. It is within convenient walking distance of entertainment and good shopping. In the past 3 years I have only stayed at this hotel and will continue to go back.

    Reviewed July 31, 2013
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