Novotel Bandung Hotel
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Superior Twin Room - Interior view Novotel Bandung Hotel
 Novotel Bandung Hotel
Interior view Novotel Bandung Hotel
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8.0
Excellent
/10
(3076 reviews)See what guests said
See map
7.9
Very good
Location rating score
Very good location - Inside city center
Parking
FREE
  • Flower Market290 m
  • Sentra Jeans Cihampelas610 m
  • Istana Bandung Electronic Center640 m
  • Istana Plaza Mall700 m
  • Gramedia Bookshop760 m
  • Jeans Street Bandung Factory Outlet760 m
  • Gedung De Driekleur / Gedung Tiga Warna770 m
  • Bandung Indah Plaza Mall840 m
  • Mungsolkanas Mosque840 m
  • Cupu Manik Puppet Factory860 m
  • Free Wi-Fi

    Novotel Bandung Hotel

    Jalan Cihampelas No. 23-25, Cihampelas, Bandung, Indonesia, 40171 - See map
    "The hotel is very specious, cozy and enjoy full, staffs are really welcome, respect to the guesses and full services."
    Yudi - January 1, 2019
    Exceptional reputation
    Recommended by 95% of guests
    Fantastic breakfast
    84% positive mentions
    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Hot tub

    • Sauna

    • Air conditioning

    This property is in high demand!

    Booked 40 times

    Property ranking|Compared to 3,501 Bandung properties
    See all rankings
    Room comfort score
    8.2/10
    Cleanliness score
    8.4/10
    Service score
    8.3/10
    Couples review score
    8.1/10
    Better than
    99
    %
    of Bandung properties
    Better than
    97
    %
    of Bandung properties
    Better than
    96
    %
    of Bandung properties
    Better than
    96
    %
    of Bandung properties
    Value for money7.9
    Distance to city center3 Km
    Location rating7.9
    Nearest airportHusein Sastranegara International Airport (BDO)
    Distance to airport2.6 km

    Rooms available at Novotel Bandung Hotel

    8.2
    Excellent
    Room comfort & quality
    Premier King Bed or 2 Single Beds
    Premier King Bed or 2 Single Beds
    ...
    • Room size: 26 m²/280 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Superior Twin Room
    Superior Twin Room
    ...
    • Room size: 26 m²/280 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Superior King Room
    Superior King Room
    ...
    • Room size: 26 m²/280 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Executive King Room
    Executive King Room
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Junior Suite
    Junior Suite
    ...
    • Room size: 52 m²/560 ft²
    • Separate shower/bathtub
    • 1 king bed
    Enter dates to see prices
    Executive King Bed
    Executive King Bed
    ...
      Enter dates to see prices
      Premier King Bed
      Premier King Bed
      ...
        Enter dates to see prices
        Superior Twin bed
        Superior Twin bed
        ...
          Enter dates to see prices
          Superior King Bed
          Superior King Bed
          ...
            Enter dates to see prices
            Superior
            Superior
            ...
            • Smoking allowed
            • Shower and bathtub
            Enter dates to see prices

            What people love about Novotel Bandung Hotel

            • 8.8
              Excellent

              "I will stay again on my next work trip in Bandung"

              Hon

              |

              November 7, 2018

            • 10.0
              Exceptional
              Staff 

              "Excellent staff, service, amenities and food"

              Sybelle

              |

              October 5, 2018

            • 9.2
              Exceptional
              Staff 

              "Staff were amazing, and breakfast is great."

              Mae

              |

              July 3, 2018

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            More about Novotel Bandung Hotel

            More about Novotel Bandung Hotel

            9.6
            Exceptional

            "EXCELLENT HOTEL, FREE BREAKFAST FOR CHILD 0-16 YEARS."

            MIRDAYANTI

            |

            January 10, 2019

            An overview

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            What they offer

            9.2
            Exceptional
            Cleanliness

            "Hotel is very clean and large parking lot capacity."

            Yudi

            |

            January 1, 2019

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            Nearest essentials

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
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            Food and dining

            Restaurants on site

            The Square
            Cuisine:American, Asian
            Menu:Buffet, A-la-carte

            Nearby restaurants

            Indonesian cuisine
            Indonesian cuisine
            Ambokueh Kebonjati
            1.7 km Indonesian
            Lotus Garden Restaurant
            1.8 km Indonesian, Japanese
            Restoran Sederhana Masakan Padang
            2.0 km Indonesian
            Asian cuisine
            Asian cuisine
            RM Mak Uneh " Asli"
            90 m Asian, Indonesian
            Kampoeng Kuring
            100 m Asian, Indonesian
            Ju Ju En Restaurant
            150 m Asian, Japanese, Korean
            Cafe
            Cafe
            Eden Cafe
            520 m Cafe
            Traffic Cafe
            530 m Cafe, Steakhouse
            Lourens Kedai Steak
            550 m Cafe, Steakhouse

            What's nearby

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
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            Property's guest policies

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            Some helpful facts

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            Reviews of Novotel Bandung Hotel from real guests

            Overall rating
            8.0
            Excellent
            From 4471 reviews
            Provided by verified guests of
            Agoda Reviews (3076)Booking.com Reviews (442)
            Rating via Agoda8.0
            /
            10
            Cleanliness8.4
            Facilities7.9
            Location7.9
            Room comfort and quality8.2
            Service8.3
            Value for money7.9
            High score for Bandung
            Rating
            9+ Exceptional (503)
            8-9 Excellent (609)
            7-8 Very Good (1019)
            6-7 Good (287)
            <6 Below Expectation (232)
            Time of the year
            Mar - May (687)
            Jun - Aug (777)
            Sep - Nov (530)
            Dec - Feb (656)
            All guests (3076)
            All room types
            All languages

            Show reviews that mention 

            Showing 2650 verified guest comments
            12345
            10.0
            Exceptional
            Frieska from Indonesia
            Family with teens
            Premier King Bed or 2 Single Beds
            Stayed 3 nights in June, 2019

            Great level of service and understanding”

            This hotel was our last option to suddenly booked. As the news of one relative who passed away suddenly, I managed to book this hotel last minute without knowing how long I will stay. After getting confirmation, the hotel staff managed to help me extend my stay for couple more days as well as booking another 2 extra rooms. Her name was Ledi. Mba Ledi kindly informed me that the hotel will be full so she urged me to confirm the extra booking as soon as possible. Once its settled, she informed me via phone. The extra service she provided really help me a lot. She upgraded my room without hassle as the rooms I paid was full. So thank you to Mba Ledi who helped me throughout the grieving period for my family.. for all the bookings. I've stayed in this hotel many time and will certainly be back to this hotel again. The rooms and services were great. Thank you.

            Reviewed June 28, 2019

            Dear Mrs. Frieska, We very much appreciate your review and perfect score regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your review with our team and especially for Mrs. Ledi. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arief Maulana General Manager

            Responded June 29, 2019
            Novotel Bandung Hotel
            10.0
            Exceptional
            MOHAMAD from Singapore
            Couple
            Superior Twin Room
            Stayed 4 nights in March, 2019

            Excellent customer services ”

            Me and my Wife were celebrating our 16th wedding anniversary and we were welcome with cake upon checking in room. All staff at front office and security provided excellent service. Ms Lia from square restaurant went beyond to provide us excellent service since day 1 we arrive . Ms Lia is an asset for Novotel Bandung. Good job Novotel Bandung

            Reviewed March 10, 2019

            Dear Mohamad , Greetings from Novotel Bandung! Thank you for taking your valued time to send us your feedback! We are pleased to know that you particularly loved our services and that our staffs were able to make you feel welcomed and valued. Assured that I will personally share to her and all team as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Arief Maulana General Manager

            Responded March 22, 2019
            Novotel Bandung Hotel
            9.6
            Exceptional
            Vincent from Indonesia
            Business traveler
            Superior King Room
            Stayed 1 night in March, 2019

            old but gold hotel, well managed!!”

            overall is good, gym could be better..

            Reviewed July 10, 2019

            Dear Mr. Vincent, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arief Maulana General Manager

            Responded July 16, 2019
            Novotel Bandung Hotel
            8.8
            Excellent
            Rudy from Indonesia
            Family with young children
            Superior King Room
            Stayed 1 night in June, 2019

            Friendly staff”

            Breakfast is good, it is family recomended. They have fun activities on sunday for children

            Reviewed June 27, 2019

            Dear Mr. Rudy, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arief Maulana General Manager

            Responded June 29, 2019
            Novotel Bandung Hotel
            8.8
            Excellent
            Ria from Indonesia
            Family with young children
            Superior Twin Room
            Stayed 2 nights in June, 2019

            "Value for Money"”

            Overall have a great experience, staff was friendly, room very nice.. the toilet very clean and quite big..

            Reviewed July 19, 2019

            Dear Ria, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arief Maulana General Manager

            Responded July 20, 2019
            Novotel Bandung Hotel
            8.4
            Excellent
            THIO from Indonesia
            Business traveler
            Superior Twin Room
            Stayed 2 nights in June, 2019

            Nice hotel ”

            Good hotel

            Reviewed June 22, 2019

            Dear Mr. Thio, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arief Maulana General Manager

            Responded June 29, 2019
            Novotel Bandung Hotel
            9.6
            Exceptional
            yoese from Indonesia
            Solo traveler
            Superior King Room
            Stayed 1 night in June, 2019

            Overall ok with the hotel except breakfast”

            I stayed at 5th floor, it was noisy. I can hear very clear from the outside and next room. Still not improvement from breakfast quality, whereas room service always good.

            Reviewed June 20, 2019

            Dear Yoese, Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Arief Maulana General Manager

            Responded June 22, 2019
            Novotel Bandung Hotel
            8.4
            Excellent
            tonaming from Indonesia
            Couple
            Superior King Room
            Stayed 1 night in May, 2019

            Nice hotel”

            Nice but a bit old

            Reviewed June 16, 2019

            Dear Tonaming, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arief Maulana General Manager

            Responded June 18, 2019
            Novotel Bandung Hotel
            8.0
            Excellent
            andy from Indonesia
            Family with young children
            Superior King Room
            Stayed 4 nights in December, 2018

            Great location”

            This hotel located in the centre of city.

            Reviewed May 05, 2019

            Dear Mr. Andy, Thank you for sharing your feedback in regards of your stay experience at our hotel. I hope your stay was enjoyable and look forward for your return. Thank you for staying with us and have a great day. Sincerely, Arief Maulana General Manager

            Responded May 06, 2019
            Novotel Bandung Hotel
            8.0
            Excellent
            andy from Indonesia
            Family with young children
            Superior King Room
            Stayed 2 nights in December, 2018

            Great breakfast”

            Thia hotel breakfast is tasty, and the location also great.

            Reviewed May 05, 2019

            Dear Mr. Andy, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arief Maulana General Manager

            Responded May 06, 2019
            Novotel Bandung Hotel
            9.2
            Exceptional
            Mae from Singapore
            Couple
            Superior King Room
            Stayed 2 nights in May, 2018

            ideal base to go around Bandung”

            The hotel is located in a centralized area along Jalan Cihampelas. About 10 mins walk from the main shopping street, nearby other shopping areas, and near to the airport. Stayed on the 11th floor, with great views of the city. The room is spacious and clean. Staff were amazing, and I'm very thankful for the the help they provided with my requests. Made our stay extra special.

            Reviewed June 05, 2018

            Dear Mae, Thank you for a great detail information about hotel about to other traveler. We are so happy to know that you enjoy your feel special by our spacious, clean and stunning view from 11th floor. Looking forward for your next special visit. Best Regards Intan Pujawati General Manager

            Responded July 27, 2018
            Novotel Bandung Hotel
            9.2
            Exceptional
            Muhamad from Indonesia
            Couple
            Superior King Room
            Stayed 1 night in February, 2018

            Great option”

            Pros: There were a lot of improvements since i was there many years ago, room was great with bath tub, hospitable staffs, breakfast was good, parking was easy Cons: That long turn from Cihampelas to get there, nothing much to see within walking distance but it’s not a deal breaker

            Reviewed March 12, 2018

            Dear Muhamad, Thank you for your time to give us a review via Agoda. We are glad to know that you enjoyed our excellent service and hotel facilities. Not to mention our friendly staff. Our hotel strategically located to any city center in Bandung, which I believe it will definitely helps you and other travelers too. Please come back soon and we will have some more fun in Bandung Sincerely Yours Intan Pujawati General Manager

            Responded March 24, 2018
            Novotel Bandung Hotel
            8.0
            Excellent
            Nor
            Family with teens
            Superior Twin Room
            Stayed 3 nights in October, 2017

            Nice Breakfast”

            The restaurant looks nice & good choices of foods during breakfast. The hotel is clean and good location. We took suite & twin room. The suite is spacious & the twin room is normal size, some sign of wear & tear especially in the bathroom, but it is clean. Parking might be limited in space.

            Reviewed November 07, 2017

            Dear Anonymous, Thank you for taking time to write this detailed review and to give us the opportunity to address the areas in which we can do better. It is good to know that you had an enjoyable stay with us overall and we appreciate your compliments on the breakfast, our spacious and clean room and the strategic location of the hotel. We look forward to your return visit soon. Sincerely, Intan Pujawati General Manager

            Responded November 18, 2017
            Novotel Bandung Hotel
            10.0
            Exceptional
            SAI from United Kingdom
            Family with teens
            Superior Twin Room
            Stayed 3 nights in September, 2017

            A clean hotel at great location. ”

            Centrally located at the city. Room clean and spacious. Noise is an issue for some rooms. My room 916 faced the landing flight path. Expect to be waken up by the noise of flights at 5-ish am, not to mention Asan from the mosques nearby and the noise from the next door.

            Reviewed September 28, 2017

            Dear SAI, Thank you very much for your review. It is wonderful to read your satisfaction about our hotel. We always try to provide our guests with the best service and I'm glad to read that our staff was able to meet your expectations. I hope we will have the opportunity to welcome you back at Novotel Bandung very soon. With my kind regards, Intan Pujawati General Manager

            Responded September 30, 2017
            Novotel Bandung Hotel
            8.8
            Excellent
            Muhamad from Indonesia
            Family with young children
            Superior Twin Room
            Stayed 1 night in August, 2017

            Very good and kind staff”

            Very strategic, and excellent staff. But the cleaning service room must be added to have the room clean asap. and variety of breakfast menu to be added. Hmmm, for almost 1 million IDR/night, there are several better competitor

            Reviewed September 12, 2017

            Dear Muhamad Warmest greetings from Novotel Bandung. We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Intan Pujawati General Manager

            Responded September 14, 2017
            Novotel Bandung Hotel
            8.0
            Excellent
            Willy from Indonesia
            Solo traveler
            Superior King Room
            Stayed 2 nights in February, 2017

            decent stay”

            stayed here for 2 nights. pros: - it's a 4 star hotel, so they have facilities like gym, swimming pool, spa&massage center, etc. - if you have no contacts of drivers in Bandung, they provide car rental + driver. - room was spacious, clean, bed & pillow were comfortable, and there's a bath tub! cons: - staffs were not as warm and friendly as other hotels. - the hotel provides airport pickup/transfer service with a fee. one nearby hotel didn't charge a single cent. - everything (laundry fee, massage, minibar) is slightly more expensive compared with a similar 4 star hotel. honestly, it was a decent stay for me. however there are plenty of hotels in bandung! if the price is good, i will consider staying here again!

            Reviewed May 06, 2017
            8.0
            Excellent
            Halim from Indonesia
            Family with young children
            Superior King Room
            Stayed 1 night in December, 2016

            Getting old”

            As i stayed in the same hotel long time ago I notice the carpet is already old therefore the air is a bit stale. They also ran out of swimming towel which is a pity as not many people were swimming then.

            Reviewed January 04, 2017
            8.8
            Excellent
            RINRINDWI from Indonesia
            Family with young children
            Superior King Room
            Stayed 1 night in December, 2016

            good location, very easy to go anywhere, fast service”

            friendly staff, fast service no need a long time for check in, very comfort room, clean and easy to go everywhere, restaurant, shopping mall so close to the hotel, really recomended if you want to visit bandung,

            Reviewed December 27, 2016
            8.8
            Excellent
            diana from Indonesia
            Family with young children
            Superior King Room
            Stayed 1 night in January, 2016

            nice hotel, got bath tub, love the berakfast!!”

            my son loves this hotel! (+)breakfast is extraordinary ,they got plenty of choices so i don't find difficulties for my son (+)the pool is not big, but in private area, this is also the good point so we can swim and play without worry my son running anywhere (+)they got bathtub! hahaha my 4 years old son bath for an hour after swimming 😂besides the location i find it difficult to mention the cons in this hotel(not much choice for culinary in this hotel area if u walk but if u ride u won't find any problems) love this hotel and definetely gonna come back!

            Reviewed December 14, 2016
            8.0
            Excellent
            Ruth from Philippines
            Business traveler
            Superior King Room
            Stayed 4 nights in August, 2016

            Good enough”

            There are better locations in Bandung, but it is always easy to get a taxi from there. The room was comfortable. Good, large bed. Loved the breakfast buffet - it had a wide choice of local dishes and especially loved the jamun served by the gracious lady. I checked out the spa and decided to go out get a massage elsewhere.

            Reviewed September 17, 2016
            12345
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            Novotel Bandung Hotel
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            • Very good location
            • Cihampelas Walk Shopping Mall
            • Bandung Train Station is within 1.08 km