Oaks Carlyle Serviced Apartments
Oaks Carlyle Serviced Apartments
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Hotel Room - Guestroom Oaks Carlyle Serviced Apartments
Hotel Room - Guestroom
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Swimming pool Oaks Carlyle Serviced Apartments
Swimming pool
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Swimming pool Oaks Carlyle Serviced Apartments
Swimming pool
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Balcony/terrace Oaks Carlyle Serviced Apartments
Balcony/terrace
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Very good
Location
7.2
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Oaks Carlyle Serviced Apartments

Very good location
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Very good
From 22 reviewsSee what guests said
7.5
Value for money7.4
Distance to city center1.5 km
Location rating7.2
Has restaurantYes
  • Air conditioning

  • Balcony/terrace

  • Bar

  • Shops

Room choices
8.4
Excellent
Room comfort & quality
3 Bedroom Apartment
3 Bedroom Apartment
...
  • 86 m²/926 ft²
  • Non-smoking
  • 1 queen bed
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Two Bedroom Dual Key Apartment
Two Bedroom Dual Key Apartment
...
  • 74 m²/797 ft²
  • Non-smoking
  • 1 queen bed and 1 king bed
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2 Bedroom
2 Bedroom
...
  • 61 m²/657 ft²
  • Non-smoking
  • 1 queen bed
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1 Bedroom
1 Bedroom
...
  • 50 m²/538 ft²
  • Non-smoking
  • 1 queen bed
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2-Bedroom Apartment without Cleaning Service
2-Bedroom Apartment without Cleaning Service
...
  • 61 m²/657 ft²
  • Non-smoking
  • 1 queen bed
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Hotel Room
Hotel Room
...
  • 24 m²/258 ft²
  • Non-smoking
  • 1 king bed
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One-Bedroom Apartment
One-Bedroom Apartment
...
  • 50 m²/538 ft²
  • Shower
  • 1 king bed
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1 Bedroom - Min. 2 nights
1 Bedroom - Min. 2 nights
...
  • 50 m²/538 ft²
  • Shower
  • 1 super king bed
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Standard - Min. 2 nights
Standard - Min. 2 nights
...
  • 20 m²/215 ft²
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Standard 1 Bedroom Apartment
Standard 1 Bedroom Apartment
...
  • Non-smoking
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More about Oaks Carlyle Serviced Apartments

More about Oaks Carlyle Serviced Apartments

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Real reviews from real guests

Agoda Reviews (22)Booking.com Reviews (292)
7.5
Very good
From 22 reviews
Cleanliness8.1
Facilities6.9
Location7.2
Room comfort and quality8.4
Service8.4
Value for money7.4
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Showing 14 verified guest comments
7.6
Very good
Vicki from Australia
Couple
1 Bedroom
Stayed 3 nights in January, 2018
Not my cup of tea”
Found the airconditioners in our particular unit were not cool enough though we had turned them right down. Oaks do not provide hand towels I have no idea why. The outside noise from the pub across the road was quite loud and could be heard quite clearly inside. The television in our unit's sound was of poor quality. The staff are friendly and amenities are clean.
Reviewed February 03, 2018
6.8
Good
Trevor from Australia
Group
2-Bedroom Apartment without Cleaning Service
Stayed 1 night in December, 2017
Staff very helpful and friendly”
We had a quiet rooms at the top floor. But the cleaners could pay a little more attention to the rooms before letting them out. one of the chairs were dirty, Staff came up and cleaned it for us right away without any issues. The pool was good but could have a few more shade items around. there was hair and hair clips along the pool when removed from filter and just left were removed. The rooms we had no blinds facing south but still got sun in the mornings. Other than that the faciilty was modern. Quiet and reasonable clean. a little out of the town centre. but with a car no problems.
Reviewed January 21, 2018
5.6
Jeffrey from Australia
Couple
Hotel Room
Stayed 6 nights in July, 2016
Very poorly equipped!”
There is a combination oven/grill/microwave supplied but NO dishes or trays to use it as an oven or as a grill nor are there any kitchen utensils supplied to prepare food to use in the unit - go figure??!! There are no hand-towels supplied at all which, to me, is NOT hygienic. No body wash or body lotion is supplied and there is only one small round of soap to use in both the shower and vanity basin - again that's not hygienic!
Reviewed July 12, 2016
5.2
Greg from Australia
Business traveler
Hotel Room
Stayed 1 night in June, 2016
Take my advice.... don't!”
Lovely staff... but what a complete dog of a property. I had occasion to visit a high security prison once. Based on the tragic design and finishes of the common areas and corridors in this place I'd say the same architect was responsible for the Oaks Carlyle. This property has been designed and built by a team of complete idiots who know absolutely nothing about intelligent, welcoming design or hospitality. In fact you can visualise the developer and consultants sitting around a table at their Project Control Group meetings enthusiastically putting forward suggestions as to how they could actively try to make the place outstandingly unappealing. This property features the worst and cheapest of everything, from the amateur dismal photo-copied instructions you're provided at check-in to the in room amenities to .... well, just about everything. Ghastly lighting. (A double flouro strip light in the bedroom? What a great feature). No power points where you need them. A TV set positioned so low you can't see it when you're in bed (not to mention the complete lack of instructions on how to operate it). Cheap, crappy cabinetwork with cupboard doors so wide that you practically have to remove yourself to the bathroom to open them, and then with corners so sharp they are quite literally a safety hazard. Then the ultimate design feature... the telephone. What kind of clown would put a wall hung phone immediately above the bed in a position where - if you happen to bump the wall - it falls off and drops squarely on your head. The room was clean and the bed was comfortable - and, as I said before, the girls at the desk were very pleasant - but as far as the good bits go, that's it, I'm sorry to say. If the amateur developer of this dreadful joint didn't manage to go bust on this job then he | she | it sure as hell deserved to.
Reviewed July 02, 2016
7.2
Very good
Lawrence from Australia
Couple
2-Bedroom Apartment without Cleaning Service
Stayed 3 nights in April, 2016
couple”
Toilet seat was broken before we arrived but we were told because it was a long weekend nothing would be done. I think you need to have an emergency maintaince man on call
Reviewed May 03, 2016
7.7
Very good
Trish from Australia
Couple
Hotel Room
Stayed 2 nights in February, 2016
quick trip to mackay”
It was new so expected to be clean. Reception staff were good. Secure parking.
The room was clean although we had to place the tv up on the kitchen bench so we could see it in bed. When we did so there was some dust and toggle ties etc underneath. When we came back to the room, the tv was back in its original place but the mess had not been cleaned up. It also looked like they had emptied the rubbish from the bathroom bin (only bin) and placed it onto the kitchen bench to take when they left. They forgot it. Yuk. Sometimes just the simple things make all the difference. A hand towel provided with towels would have been helpful also. I would stay again.
Reviewed February 28, 2016
4.7
kenneth from Australia
Couple
1 Bedroom
Stayed 1 night in August, 2015
bad experience”
location ,location,location
poor stay at an oaks hotel ,when we arrived the lifts were both out of service ,forcing us to lug baggage up to the 4th floor through the fire exit ,it was out of service for the 2 days we stayed and questions to the front desk did nothing ,there was no solution for the problem - not good enough for a 4 star hotel.i passed elderly people in the fire exit stairs and the lights went out quite a few times causing me to almost trip and fall ,god knows how the old people on higher floors coped with this .I asked to see the manager on check out and the girl at the desk saw him but he did not come to the counter and sent her back with a business card to give me ... not good enough !!!!
Reviewed February 16, 2016
7.0
Very good
Emma from Australia
Business traveler
Hotel Room
Stayed 3 nights in December, 2015
Review ”
Nice room, kitchen was well appointed, price
The stay was mostly good however I was unable to access the wifi service despite spending a long time on the phone to reception. They assured me the problem would be fixed the following day however I was still unable to access the Internet for the remainder of my stay. I feel that internet access is an important part of my hotel stay as it is essential for completing my work. I was not offered any compensation for the lack of this service despite it being promised on the room description.
Reviewed December 06, 2015
5.7
Tracey from Australia
Couple
Hotel Room
Stayed 1 night in December, 2015
One night's stay.”
The bed was comfortable.
Average
Reviewed December 06, 2015
6.3
Good
Peter from Thailand
Business traveler
Hotel Room
Stayed 1 night in November, 2015
Good Place to stay”
Nice apartment, quiet, free car parking
Only stayed 1 night. It's a nice apartment hotel. I will stay again. Although Mackay hotels in general need to adjust their tariffs - the mining boom Isn't happening anymore so they need to offer reasonable rates
Reviewed November 26, 2015
9.3
Exceptional
Stephen from Australia
Business traveler
Hotel Room
Stayed 1 night in October, 2015
Stayed 1 night on Business”
Location,cleanliness,value for money
Stayed 1 night on Business apartments only 6 months old. Could not fault apartment or front desk staff.. Car park secure and clean only 5 minute walk to city centre..
Reviewed October 10, 2015
9.7
Exceptional
Keith from New Zealand
Couple
Hotel Room
Stayed 5 nights in September, 2015
A Good place to stay”
Good Location. Very good Service, Close to good eating places.
only thing that was lacking was a laundry
Reviewed September 24, 2015
10.0
Exceptional
Martin from Australia
Business traveler
Hotel Room
Stayed 1 night in September, 2015
FANTASTIC !!!”
Modern, clean, Comfort
Fantastic...Best hotel in the area. Cannot find fault !!
Reviewed September 10, 2015
9.3
Exceptional
Rick from Australia
Business traveler
Hotel Room
Stayed 1 night in August, 2015
Superb”
Bed, cleanliness and location
Superb
Reviewed August 28, 2015
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