Okura Garden Hotel
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8.6
Excellent
20.7% this month
/10
(1343 reviews)See what guests said
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9.0
Exceptional
Location rating score
Exceptional location - Inside city center
Popular neighborhood
Parking
FREE
  • Mitsukoshi Department Store10 m
  • Tots - The Original Toy Store90 m
  • YY’s Bar110 m
  • Pink Home Club130 m
  • Shanghai Qigong Institute150 m
  • St Nicholas Church160 m
  • Windows Bar180 m
  • Huaihai Road260 m
  • Guandii Club260 m
  • OPA department Store270 m
  • Free Wi-Fi
    2018

    Okura Garden Hotel

    58 Mao Ming South Rd, Xintiandi and Huaihai Rd, Shanghai, China - See map
    "Nearby are several eateries offering local and western food, and as well as a number of coffee outlets including a Starbucks."
    Hansing - January 4, 2019
    Exceptional reputation
    Recommended by 94% of guests
    Excellent cleanliness
    8.8 rating for cleanliness
    • 290 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Located in heart of Shanghai

    • Free Wi-Fi in all rooms!

    Property ranking|Compared to 6,728 Shanghai properties
    See all rankings
    Location score
    9.0/10
    Service score
    8.7/10
    Room comfort score
    8.7/10
    Value for money score
    8.3/10
    Better than
    99
    %
    of Shanghai properties
    Better than
    99
    %
    of Shanghai properties
    Better than
    99
    %
    of Shanghai properties
    Better than
    98
    %
    of Shanghai properties
    Value for money8.3
    Distance to city center0.0 km
    Location rating9.0
    Nearest airportShanghai Hongqiao International Airport (SHA)
    Distance to airport13.2 km

    Rooms available at Okura Garden Hotel

    8.7
    Excellent
    Room comfort & quality
    Suite Room
    Suite Room
    ...
    • Room size: 58 m²/624 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Executive Room
    Executive Room
    ...
    • Room size: 35 m²/377 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Superior Single
    Superior Single
    ...
    • Room size: 29 m²/312 ft²
    • Garden view
    • 1 single bed
    Enter dates to see prices
    Superior Queen
    Superior Queen
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices
    Superior Twin
    Superior Twin
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Deluxe Room
    Deluxe Room
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices
    Connecting Room
    Connecting Room
    ...
    • Room size: 64 m²/689 ft²
    • Shower and bathtub
    • 4 single beds
    Enter dates to see prices
    Standard Single Room
    Standard Single Room
    ...
    • Room size: 29 m²/312 ft²
    Enter dates to see prices
    Hao Hua Dan Ren Yuan Jing Fang
    Hao Hua Dan Ren Yuan Jing Fang
    ...
    • Room size: 30 m²/323 ft²
    Enter dates to see prices
    Jia Ting Qin Zi Fang
    Jia Ting Qin Zi Fang
    ...
    • Room size: 36 m²/388 ft²
    Enter dates to see prices

    What people love about Okura Garden Hotel

    • 7.6
      Very good
      Staff 

      "The service is good and all of the staff are helpful and nice."

      To C.

      |

      December 30, 2016

    • 7.2
      Very good
      Location

      "Nearest Metro is just a brisk 5 minutes walk from the hotel."

      Hansing

      |

      January 4, 2019

    • 7.6
      Very good
      Location

      "The hotel location is good and close to metro station."

      To C.

      |

      December 30, 2016

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    More about Okura Garden Hotel

    More about Okura Garden Hotel

    10.0
    Exceptional

    "Nice boxes, just the thing for gifts, ready for collection t..."

    Frederick

    |

    February 22, 2018

    An overview

    Show less

    What they offer

    7.2
    Very good
    Cleanliness

    "Rooms are decent size and clean, and well supplied with tea ..."

    Hansing

    |

    January 4, 2019

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Breakfast options

    American
    Asian
    Continental

    Restaurants on site

    The Rose Coffee Shop
    Cuisine:American
    Menu:A-la-carte
    Yamazato Japanese Restaurant
    Cuisine:Japanese
    Menu:Buffet

    Nearby restaurants

    Chinese cuisine
    Chinese cuisine
    Hong Kong Tang Palace (Changle Road)
    120 m Chinese
    Chun Restaurant
    200 m Chinese
    JinXian Ge
    210 m Chinese
    Asian cuisine
    Asian cuisine
    The Tandoor
    100 m Asian, Halal, Indian
    Jin Lu
    100 m Asian, Chinese
    Pho Real (Fu Min Road)
    270 m Asian, Vietnamese
    Japanese cuisine
    Japanese cuisine
    ShanLi (MaoMing South Road)
    10 m Japanese
    Zhu Di QingKong SanDai Mu
    80 m Japanese, Sushi
    Le Tailang
    200 m Japanese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Announcements

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    Reviews of Okura Garden Hotel from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (1343)Booking.com Reviews (520)
    8.6
    /
    10
    Excellent
    20.7% this month
    Cleanliness8.8
    Facilities8.2
    Location9.0
    Room comfort and quality8.7
    Service8.7
    Value for money8.3
    Rating
    9+ Exceptional (398)
    8-9 Excellent (272)
    7-8 Very Good (206)
    6-7 Good (54)
    <6 Below Expectation (52)
    Time of the year
    Mar - May (275)
    Jun - Aug (242)
    Sep - Nov (236)
    Dec - Feb (229)
    All guests (1343)
    All room types
    All languages

    Show reviews that mention 

    Showing 982 verified guest comments
    12345
    9.2
    Exceptional
    Ryoji from Japan
    Business traveler
    Superior Single
    Stayed 1 night in July, 2019

    good hotel”

    good for business travel

    Reviewed July 24, 2019

    Dear Ryoji, Thank you for choosing Okura Garden Hotel Shanghai and sharing your positive review with AGODA community. We are delighted to read you enjoyed the overall experience. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We would be very honoured to welcome you back soon to provide you with a more memorable experience. Kind regards, Stella Huang Guest Service Team Okura Garden Hotel Shanghai

    Responded July 24, 2019
    Okura Garden Hotel
    8.0
    Excellent
    Chung from Hong Kong
    Family with young children
    Superior Twin
    Stayed 2 nights in December, 2018

    Good service”

    I travelled with my own family and my parents. I originally booked a double room for my parents and they would like to change a twin room. The staff was flexible & helpful and able to fulfill our requirement.

    Reviewed May 26, 2019

    Dear Chung, Thank you for choosing Okura Garden Hotel (shanghai), our hotel is always committed to offer the best accommodation, best cuisine and best service to our guest. Your compliment is the best reward of our hard work. Hope to see you soon in the future. Okura Garden Hotel Guest Service Team

    Responded May 27, 2019
    Okura Garden Hotel
    10.0
    Exceptional
    Alejandro from Spain
    Solo traveler
    Superior Single
    Stayed 2 nights in April, 2019

    A Classic reference hotel in the heart of Xintiandi”

    I have stayed in other Okura hotels and never disappointed me. Garden Hotel offers a comfortable place to stay with wide rooms, great service and a big beautiful garden to enjoy in the mornings. The noodle service by night is a great remedy when jet lag kills your night.

    Reviewed April 30, 2019

    Thank you for choosing Okura Garden Hotel (shanghai), our hotel is always committed to offer the best accommodation, best cuisine and best service to our guest. Your compliment is the best reward of our hard work. We do hope you can choose our hotel again during your next visit to Shanghai. Okura Garden Hotel Guest Service Team

    Responded April 30, 2019
    Okura Garden Hotel
    6.0
    Jarungsak from Thailand
    Business traveler
    Superior Twin
    Stayed 2 nights in June, 2019

    Old hotel design with no access to Gym”

    I am from Thailand so I have a high expectation based on how Okura in Bangkok is. Apparently, the one in Shanghai was completely different from that of Bangkok. The hotel room design is quite old. I could have chosen other places with the same price but have a much newer design in the same area. Still, I decided on Okura because of its reputation in Bangkok. Therefore, I was a bit disappointed in this regard. The hotel cleanliness, service and location were pretty good though. The most disappointing part was that I had to pay in order to use gym facilities there. Unbelievable to me as I have never been charged before by any hotel that I have ever stayed. All in all, if you do not use gym when travelling and do not mind an old design, Okura could be one of your options.

    Reviewed July 02, 2019

    We are very sorry that according to our regulation, there is an additional charge(RMB50) for gym for standard use guests. We suggest that you book the deluxe room, so that you could use our health club free anytime at your convenience, which includes gym, swimming, sauna. And also the deluxe room commands a good view of garden or city on higher floor. As our valued guest, your comments and feedback are of utmost importance to us. We are looking forward to welcome you back to hotel again in the near future. Should you have any inquiries, please feel free to contact us.

    Responded July 03, 2019
    Okura Garden Hotel
    5.6
    YING from Hong Kong
    Business traveler
    Superior Single
    Stayed 2 nights in July, 2019

    Very low cost efficiency and unpleasant experience”

    The garden is astonishingly beautiful, but the service is extremely poor.

    Reviewed July 05, 2019

    Dear YING, Thank you very much for your recent AGODA review. We are very sorry to hear that the services didn’t meet your expectations. Please rest assured, your valuable feedback will be processed and followed by our management for further improvement. Once again, please accept our sincere apologies for not meeting your expectations and we all look forward to welcoming you back to Okura Garden Hotel Shanghai to restore your confidence in us in the near future. Warmest regards

    Responded July 09, 2019
    Okura Garden Hotel
    8.8
    Excellent
    xunhui from Hong Kong
    Business traveler
    Superior Single
    Stayed 3 nights in June, 2019

    Comfortable and convenient ”

    Too many catalogues and printouts at the room desk that leads to untidiness as an overall feel. Others are all good.

    Reviewed June 26, 2019

    Dear Xunhui, Thank you so much for choosing Okura Garden Hotel Shanghai. We will never let you feel disappointment. Our location is really good in Shanghai. We are a historic hotel located within our own garden on a major tree-lined street, near premium shopping, subway, restaurants. The garden view rooms offer a nice view over the garden and the skyline behind it.We do hope you can choose our hotel again during your next visit to Shanghai. Okura Garden Hotel Shanghai Guest Service Team

    Responded June 28, 2019
    Okura Garden Hotel
    8.8
    Excellent
    MinMin from Australia
    Solo traveler
    Superior Twin
    Stayed 1 night in May, 2019

    centralized oasis”

    The staff is extremely polite and helpful. Japanese breakfast is the highlight don’t be missed. Next to best position of shanghai. love to come back again.

    Reviewed May 07, 2019

    Dear MinMin, Thank you very much for taking the time to review your stay with us. We are very honoured to receive you great feedback and delighted on being your host during your journey to Shanghai. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We would be pleased to welcome you back anytime soon. Kind regards, Claire Chen Guest Service Team Okura Garden Hotel Shanghai

    Responded May 08, 2019
    Okura Garden Hotel
    9.2
    Exceptional
    Si from Singapore
    Couple
    Superior Queen
    Stayed 4 nights in June, 2018

    Great hotel with good location”

    Hotel was great with a lot of Japanese tourist/business people staying here. Room was very clean and convenience store is just 5 minutes walk away. Recommend to use mobile apps to get any taxi as taxi hardly turn in during peak hours.

    Reviewed June 21, 2018

    Dear Si, Thank you for choosing Okura Garden Hotel Shanghai as your recent stay and leaving such a wonderful review with us. We're thrilled to learn that you enjoyed our room and location. We look forward to welcoming you again in the near future. Kind regards, Claire Chen Guest Service Team Okura Garden Hotel Shanghai

    Responded June 22, 2018
    Okura Garden Hotel
    9.6
    Exceptional
    William from Indonesia
    Business traveler
    Superior Twin
    Stayed 3 nights in August, 2017

    Our favorite hotel in Shanghai”

    Stayed here a few times already. Very centrally located with great public transports and good shopping and the best restaurants nearby. Hotel refunded us 2 nights because our flight was grounded in Guangzhou due to Hurricane. What an exemplary customer service! Will come back again.

    Reviewed September 04, 2017

    Dear Guest, We are very pleased to have your positive comments regarding your stay at Okura Garden Hotel Shanghai. Your feedback will serve as further encouragement to our staff as we strive to continuously improve the quality of our service. Thank you again for sharing your experience with us. Best Regards

    Responded September 18, 2017
    Okura Garden Hotel
    9.0
    Exceptional
    Shotaro from Japan
    Couple
    Stayed 1 night in July, 2014

    Slick Japanese Luxury Hotel”

    Location, classy and Japanese breakfast

    Stay was very good - the room was fresh and we had a Garden view which was really nice. One thing is that I was disappointed at the fitness center the fact that you had to pay 50RMB extra per person...usually it would be included with the hotel fee. Overall, this place was very comfortable, and another downside is that it is hard to wake up because the beds are so comfortable!

    Reviewed August 13, 2014
    9.0
    Exceptional
    Shinobu from Japan
    Couple
    Deluxe Room
    Stayed 2 nights in June, 2014

    Best Chief Concierge Mr. Shen”

    good location, nice and cosy room, and friengly & professional staff

    Lived in Shanghai for a year in the past, and knew the convenience of the hotel location, so booked Okura Garden Hotel. During my stay, my husband left his camera in a taxi. We didn't take a receipt and had no idea about the car number plate or even the name of the taxi company. Very professional concierge team helped us to check the CCTV record, and identified the taxi we got off at the entrance of the hotel, and managed to locate the camera. It only took half an hour for an entire searching process, and it was nothing but professional. I would like to show my appreciation especially to Mr. Shen the chief concierge.

    Reviewed June 11, 2014
    9.0
    Exceptional
    Daniel from United Kingdom
    Business traveler
    Deluxe Room
    Stayed 3 nights in May, 2014

    Always the best choice in Shanghai”

    classic & elegant, quiet suroundings, attentive staff

    Garden Hotel is formerly the French International Club with many stories and history to tell ... the Rose cafe is formerly the bowling centre, the sunken lobby bar is the indoor swimming pool, the business centre is library before etc. You should take a hotel tour to explore more. Perfect 10 for Japanese elegant and subtle hospitality service. I will definitely stay here if I could afford as sometimes the room rates are quite expensive.

    Reviewed May 22, 2014
    8.3
    Excellent
    Supat from Thailand
    Business traveler
    Stayed 2 nights in March, 2014

    Good location”

    Good location, room is clean and staff is freindly

    Almost good and like it. We have changed many hotel in this city but now may be we got the right one. Not so busy area but can walk around for shopping and many Resturant around. Breakfast charge per person a bit too high.

    Reviewed March 17, 2014
    8.0
    Excellent
    Shirley from Singapore
    Business traveler
    Deluxe Room
    Stayed 2 nights in September, 2013

    Shopping & train station within walking distance!”

    Accessibility, Shopping district, Tennis courts

    Had a very nice stay, staffs are hospitable, room is spacious and clean with great city view, two tennis courts easily available on weekdays, walking distance to train station, shops are everywhere within walking distance and Xintiandi is just few minutes away by taxi or 15mins by walking. The international section of the breakfast menu however can be improved.

    Reviewed September 30, 2013
    9.7
    Exceptional
    Lai from Hong Kong
    Business traveler
    Stayed 3 nights in July, 2013

    Perfect hotel”

    Efficient hotel magement, professional staff and service, Great garden view

    This is my first business trip to Shanghai. My biz associates booked this hotel for me and I think the price is good for the things it gave me - good service, nice and well-trained staff, hefty breakfast included, French style of the hotel building. I will request for staying at the same hotel in my next visit, whether it's business or pleasure.

    Reviewed July 25, 2013
    8.3
    Excellent
    Chong from Malaysia
    Couple
    Deluxe Room
    Stayed 4 nights in January, 2013

    Lovely hotel in great location.”

    Good city view & good service in general.

    All hotel features are fine with this hotel except there's no wifi cover in the hotel room which is a bit of incovenience. The service is good in most of the areas but can be better if you can have a few more of 'Hua Wen Wei' (suppose he's a captain from Rose) alike, with lots more personal touch ! Overall, it's a great hotel and we enjoyed our 4 nights' stay.

    Reviewed February 03, 2013
    8.3
    Excellent
    Eden from Philippines
    Couple
    Stayed 4 nights in July, 2012

    Great Hotel”

    Location

    We really enjoyed our stay. The staff were friendly, and can communicate well in english. The hotel is near the train station. The rooms were spacious and comfortable, the restroom was also nice with japanese stye lavatory.

    Reviewed July 16, 2012
    9.0
    Exceptional
    Eden from Philippines
    Solo traveler
    Stayed 3 nights in July, 2012

    Great Hotel”

    location

    The hotel had great service. the staff were friendly and was able to communicate well in english. the rooms were clean, spacious and comfortable. the hotel was near the train station so it's convenient. i enjoyed my stay and will definitely come back

    Reviewed July 16, 2012
    8.0
    Excellent
    Guy from United Kingdom
    Business traveler
    Stayed 6 nights in June, 2012

    Very good location, hotel very pleasant”

    Location, the garden area

    Nice hotel. The location is very good for restaurants, shopping etc. The hotel has a very nice garden area which is unusual in downtown Shanghai. The hotel is quite old as it is one if the original hotels in Shanghai. Despite this it doesn't feel too dated and retains its charm. However be aware that there is no wifi in the gym and they also charge you to use the gym. As a business traveller I find both these items inconvenient.

    Reviewed June 14, 2012
    9.0
    Exceptional
    Alexander from Austria
    Business traveler
    Stayed 2 nights in April, 2012

    Great Location”

    Location

    good hotel with a perfect service. the location is definitely worth mentioning since it is in the middle of the city with lot of shop, bars and restaurants around. very convenient to go anywhere in downtown shanghai. the service of the hotel is fantastic and very considerate! i really enjoyed that. unfortunately the rooms aren't as nice as they used to be, they are not quite old and definitely need a refurbishment. overall i enjoyed my stay.

    Reviewed May 23, 2012
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    Okura Garden Hotel
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    • Exceptional location
    • Xintiandi
    • South Shaanxi Road Metro Station is within 0.29 km