Pacific Regency Hotel Suites
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Premier Deluxe King Pacific Regency Hotel Suites
Swimming pool Pacific Regency Hotel Suites
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7.9
Very good
17.0% this month
/10
(12298 reviews)See what guests said
See map
8.2
Excellent
Location rating score
Excellent location - Inside city center
Popular neighborhood
  • Menara Kuala Lumpur20 m
  • Luna30 m
  • KL Tower180 m
  • Menara KL Observation Deck180 m
  • Menara KL190 m
  • CHARISMA jewellery190 m
  • Espanda270 m
  • Hard Rock Café280 m
  • The Weld Shopping Centre300 m
  • La Queen320 m
  • Free Wi-Fi

    Pacific Regency Hotel Suites

    KH Tower, Jalan Punchak, Off Jalan P. Ramlee (Opposite KL Tower), KLCC, Kuala Lumpur, Malaysia, 50250 - See map
    "Located at the center of KL which makes it accessible to tourist attractions, food streets, train stations and public vehicles."
    Deborah L. - October 16, 2018
    Excellent comfort
    8.3 room quality and comfort
    Excellent cleanliness
    8.0 rating for cleanliness
    • 360 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Located in heart of Kuala Lumpur

    • Free Wi-Fi in all rooms!

    This property is in high demand!

    Booked 257 times | 22 travelers are looking at this property right now

    Property ranking|Compared to 13,757 Kuala Lumpur properties
    See all rankings
    Room comfort score
    8.3/10
    Value for money score
    8.1/10
    Location score
    8.2/10
    Service score
    7.8/10
    Better than
    99
    %
    of Kuala Lumpur properties
    Better than
    97
    %
    of Kuala Lumpur properties
    Better than
    97
    %
    of Kuala Lumpur properties
    Better than
    97
    %
    of Kuala Lumpur properties
    Value for money8.1
    Distance to city center1.0 Km
    Location rating8.2
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport17.0 km

    Rooms available at Pacific Regency Hotel Suites

    8.3
    Excellent
    Room comfort & quality
    Premier Deluxe Twin Suite
    Premier Deluxe Twin Suite
    ...
    • Room size: 40 m²/431 ft²
    • Shower and bathtub
    • 1 double bed
    Enter dates to see prices
    Premier Executive Twin Suite
    Premier Executive Twin Suite
    ...
    • Room size: 42 m²/452 ft²
    • Shower and bathtub
    • 1 double bed
    Enter dates to see prices
    Executive Suite King
    Executive Suite King
    ...
    • Room size: 96 m²/1033 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Premier Executive King Suite
    Premier Executive King Suite
    ...
    • Room size: 42 m²/452 ft²
    • Shower and bathtub
    • 1 double bed
    Enter dates to see prices
    Premier Deluxe King Suite
    Premier Deluxe King Suite
    ...
    • Room size: 40 m²/431 ft²
    • Shower and bathtub
    • 1 double bed
    Enter dates to see prices
    Superior Suite King
    Superior Suite King
    ...
    • Room size: 48 m²/517 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    One-Bedroom King Suite
    One-Bedroom King Suite
    ...
    • Room size: 84 m²/904 ft²
    • Shower and bathtub
    • 1 double bed
    Enter dates to see prices
    One Bedroom Suite King
    One Bedroom Suite King
    ...
    • Room size: 84 m²/904 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Superior Twin Room
    Superior Twin Room
    ...
    • Room size: 48 m²/517 ft²
    • Shower and bathtub
    • 2 single beds
    Enter dates to see prices
    Deluxe Twin Room
    Deluxe Twin Room
    ...
    • Room size: 75 m²/807 ft²
    • Shower and bathtub
    • 1 double bed
    Enter dates to see prices

    Frequently asked questions

    What time is check-in and check-out at Pacific Regency Hotel Suites?

    Check-in at Pacific Regency Hotel Suites starts from 03:00 PM. Guests must check-out before 12:00 PM to avoid additional fees. You may request early check-in or late check-out as a special request through the booking form. This may be offered by the property, subject to availability. You are welcome to use the luggage storage provided by the Pacific Regency Hotel Suites to store belongings prior to check-in, or after check-out. The hotel front desk operates 24 hours a day.

    How do I get to Pacific Regency Hotel Suites?

    Getting to Pacific Regency Hotel Suites from the airport is easy! Guests can request airport transfer in advance to and from the airport for an additional charge of 280 MYR. Requests should be made to the property in the "Special Request" field in the booking form. If you would like to drive to Pacific Regency Hotel Suites, a car park is available with an additional charge of 10 MYR per day. Convenient parking options including valet parking are also offered at the property. You can travel around in Kuala Lumpur easily with taxi service provided by the property.

    Is breakfast offered at Pacific Regency Hotel Suites?

    Breakfast is offered at Pacific Regency Hotel Suites from 6:00 AM to 11:00 AM. Pacific Regency Hotel Suites serves Asian breakfast. There is an additional charge of 30 MYR for adults, if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included at a discounted rate.

    What are my dining options at Pacific Regency Hotel Suites?

    Pacific Regency Hotel Suites has many in-house restaurants for hungry guests to dine-in. Soi23, Cristallo Di Luna and Olive Lounge offer an extensive range of cuisines including French, international and fusion.

    Can special events be hosted at Pacific Regency Hotel Suites?

    Special events may be hosted at Pacific Regency Hotel Suites. The property has indoor venues that can hold up to 800 people. The property also invites guests to create long-lasting memories with packages to celebrate intimate occasions such as honeymoons.
    Guests who are interested in hosting an event or celebrating a special occasion may let the property know directly in the Special Requests field on the booking form. The property will then reach out to you directly through the Agoda messaging system.

    Can business events be hosted at Pacific Regency Hotel Suites?

    On-site venues and convenient event services make Pacific Regency Hotel Suites an ideal choice for hosting meetings. The business venues at Pacific Regency Hotel Suites can hold up to 360 people. An extensive range of facilities and services including projector or LED display, audio-visual equipment, Wi-Fi and meeting supplies is available to help make your business event a successful one. Event attendees can enjoy their participation even more with lunch, coffee break and snacks and soft drinks provided by Pacific Regency Hotel Suites.
    Interested in hosting a business event? Let Pacific Regency Hotel Suites know through the Special Requests section in the booking form. The property will be notified and reach out to you directly.

    What is the smoking policy at Pacific Regency Hotel Suites?

    Pacific Regency Hotel Suites is a smoke-free property in all rooms. However, guests are permitted to smoke in the designated smoking areas provided.

    Show more questions
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    What people love about Pacific Regency Hotel Suites

    • 9.2
      Exceptional
      Location

      "Good location, KLCC within walking distance."

      Wati

      |

      December 24, 2018

    • 8.0
      Very good
      Spaciousness

      "The rooms was nice, comfy and spacious."

      Bipin

      |

      January 14, 2019

    • 8.0
      Very good
      Staff 

      "Reception staff was kind and friendly."

      LOO

      |

      July 6, 2018

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    More about Pacific Regency Hotel Suites

    More about Pacific Regency Hotel Suites

    9.6
    Exceptional

    "It is a good combination of location, space, facilities."

    QUANG D.

    |

    July 26, 2018

    An overview

    Show less

    What they offer

    6.4
    Good
    Spaciousness

    "It is a spacious room, good for family stay."

    Aw

    |

    January 3, 2019

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Restaurants on site

    Soi 23
    Cuisine:Asian
    Menu:Buffet
    Cristallo De Luna
    Cuisine:Asian, International
    Menu:Buffet
    GEO Cafe
    Cuisine:Asian, International
    Menu:Buffet

    Nearby restaurants

    Asian cuisine
    Asian cuisine
    Lemon Garden Cafe
    100 m Asian, Chinese, Gluten Free
    Moghul Mahal Restaurant
    170 m Asian, Halal, Indian
    Atmosphere 360
    180 m Asian, Chinese, European
    Chinese cuisine
    Chinese cuisine
    Si Chuan Dou Hau Restaurant
    550 m Chinese
    biba's, mandarin oriental
    770 m Chinese
    Yan's Restaurant
    860 m Chinese
    Halal food
    Halal food
    Trattoria
    420 m Halal, Italian, Pizza
    Samad Al Iraqi Restaurant
    640 m Halal, Lebanese, Mediterranean
    Trishna
    700 m Halal, Indian

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Announcements

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    Reviews of Pacific Regency Hotel Suites from real guests

    Overall rating
    7.8
    Very good
    From 15242 reviews
    Provided by verified guests of
    Agoda Reviews (12298)Booking.com Reviews (2944)
    Rating via Agoda7.9
    /
    10
    Very good
    17.0% this month
    Cleanliness8.0
    Facilities7.1
    Location8.2
    Room comfort and quality8.3
    Service7.8
    Value for money8.1
    High score for Kuala Lumpur
    Rating
    9+ Exceptional (2545)
    8-9 Excellent (2347)
    7-8 Very Good (2658)
    6-7 Good (1165)
    <6 Below Expectation (1606)
    Time of the year
    Mar - May (2643)
    Jun - Aug (2513)
    Sep - Nov (2694)
    Dec - Feb (2471)
    All guests (12298)
    All room types
    All languages

    Show reviews that mention 

    Showing 10321 verified guest comments
    12345
    8.0
    Excellent
    Mary from Philippines
    Couple
    Superior Suite King
    Stayed 2 nights in July, 2019

    Very good”

    Hotel is in front of KL Tower which was very convenient since it was our first destination. We got free room upgrade which is great and quite big for two people. I recommend checking in on the recommended time which is 3 PM since cleaning the rooms takes time and you do not have to wait in the lobby. Area of improvement would be the air conditioning at the lobby which isn't enough to cool the area especially during check-in/out hours.

    Reviewed July 15, 2019

    Thank you for taking your time to review our hotel. We have taken note on your specific comment made regarding the lobby air conditioning and will work closely with the relevant personnel for improvement. On the same note we are happy to receive your feedback in relation to your stay.

    Responded July 16, 2019
    Pacific Regency Hotel Suites
    8.0
    Excellent
    EDWARD from Singapore
    Business traveler
    Premier Suite
    Stayed 1 night in July, 2019

    A nice hotel in a good location”

    The breakfast could have been better...The rest, maybe the hotel needs to keep up the cleanliness. It is an old hotel with old decoration, which somehow looks darker and dirtier. The rest, it is pretty much standard. One more thing, to be fair, the location of the hotel is really good.

    Reviewed July 12, 2019

    Thank you for staying with us and we hope to welcome you back soon.

    Responded July 15, 2019
    Pacific Regency Hotel Suites
    7.6
    Very good
    Md from Bangladesh
    Family with young children
    Premier Executive Suite king bed
    Stayed 3 nights in July, 2019

    Don't expect much in terms of service”

    Location-wise, its perfect. regarding service, its not that much satisfactory as one incident happened but didn't get any solution till we left. hanging light in between beds came out while we were out of our room, reported at once we noticed it but they didn't fix it. I can remember clearly, we called reception and room service at least for 5-6 times but nobody came. However, any tourist visiting the hotel avoiding such service, can stay as the location of this place is perfect.

    Reviewed July 21, 2019

    Thank you for staying with us! We will take note on your comment for further improvement.

    Responded July 23, 2019
    Pacific Regency Hotel Suites
    9.6
    Exceptional
    Kooi from United States
    Family with young children
    Superior Suite King
    Stayed 2 nights in June, 2019

    My Favorite KL lodging. ”

    Hotel is old but well maintained. Furnishing is old but compare to other similar hotel, it’s pretty good. Staff is friendly and helpful. Location and price is no doubt the best combination a KL Hotel can offer. It is located right in front of KL Tower and Forest Eco Park. Walking distance to Aquaria KLCC, Petronas Twin Tower and KLCC Park. You can hail a Grab to other attraction in the city easily and economically, around or less than RM 10. We like the hotel so much that we stay there again for the second time we are in the city.

    Reviewed July 08, 2019

    Thank you for staying with us and we hope to welcome you back!

    Responded July 11, 2019
    Pacific Regency Hotel Suites
    9.6
    Exceptional
    Kooi from United States
    Family with young children
    Superior Suite King
    Stayed 1 night in July, 2019

    One of the best hotel on Agoda list. ”

    First of all, the property is not new. So the furnishing is a bit old but well maintained. The room is clean and the staff is great. Breakfast wise, it’s just average. However, the location is superb. We stayed at this hotel for 3 days during our initial stop in Kuala Lumpur. It’s located in front of the KL Tower and Forest Eco Park. It takes about 20 minutes to walk to Aquria KLCC, the Petronas twin tower and KLCC Park. The location alone save us a lot of commute time. Although we do have a rental car, but we leave it at the hotel. Parking in KL is pretty bad beside the traffic. And the road is too complicated to navigate even if using Google or Waze. For other tourist destination , we hail a Grab (Malaysia Uber/Lyft) and it cost about RM10 or less from the hotel location. We like the place very much that we ended up staying in the same hotel two weeks later after visiting various city in Malaysia.

    Reviewed July 08, 2019

    Thank you for staying with us and we hope to welcome you back!

    Responded July 11, 2019
    Pacific Regency Hotel Suites
    8.0
    Excellent
    Wendy from Malaysia
    Business traveler
    Premier Executive Suite king bed
    Stayed 1 night in July, 2019

    Comfy and ideal hotel ”

    Loved the spacious room.. However there's no bedroom slipons. Bed and pillows were super comfy.. Would be great to have some utensils as the room comes with a kitchenette but zero plates nor utensils.

    Reviewed July 08, 2019

    Thank you for staying with us. We have taken your comment to respective department for their immediate action. We hope to welcome you back soon!

    Responded July 08, 2019
    Pacific Regency Hotel Suites
    2.4
    Ahmad from Malaysia
    Business traveler
    Premier Deluxe Twin
    Stayed 1 night in July, 2019

    Not bad experience ”

    Toilet and sink cologne, carpet smelly and broken, but all ur staff is very friendly

    Reviewed July 25, 2019

    Thank you for taking your time to review our hotel. We have taken note on your specific comments made and will work closely with the relevant personnel for improvement. On the same note we are happy to receive your feedback in relation to your stay.

    Responded July 29, 2019
    Pacific Regency Hotel Suites
    8.8
    Excellent
    Keng from Malaysia
    Business traveler
    Premier Deluxe King
    Stayed 2 nights in July, 2019

    OVERALL OK”

    OK

    Reviewed July 22, 2019

    Thank you for staying with us!

    Responded July 23, 2019
    Pacific Regency Hotel Suites
    4.0
    Norsabrina from Singapore
    Business traveler
    Superior Suite King
    Stayed 1 night in July, 2019

    Acceptable”

    i was given upgrade room however I noticed some small cockroaches on the table. Front desk informed me is new renovation room, noticed the carpet there are loop, meaning the safety is not at all. I came back late night 2am, pillows are too soft, dusty, bed is uncomfortable - I slept for 4hrs and wanted to check out asap.. horrible experience. breakfast is horrible, coffee is diluted.

    Reviewed July 17, 2019

    I am sorry to hear about your negative experience. Measures that been taken following your feedback and rest assured we take your comment very seriously. Hope to welcome you back!

    Responded July 23, 2019
    Pacific Regency Hotel Suites
    4.4
    Tse from Malaysia
    Business traveler
    Premier Suite
    Stayed 2 nights in July, 2019

    Worst suites”

    PRHS certainly the worst suites that I have even stayed. The suites were badly maintained and doesn't fit in the category of hotel suites. Checked in late in the evening and and found the carpet wet, one of the aircon units didn't work and lots of other issues. The next morning changed to another suites, but didn't manage to check the condition as was rushing out and returned late in the evening. Upon returned on the late evening found water noises running in the water pipes, and the noise last for the whole night; called the maintenance team but nothing resolved. Definitely the worst suites I have even stayed.

    Reviewed July 16, 2019

    We are sorry to hear about your negative experience. Measures that been taken following your feedback and rest assured we take your comment very seriously. Hope to welcome you back!

    Responded July 23, 2019
    Pacific Regency Hotel Suites
    3.6
    Xue
    Business traveler
    One Bedroom Suite King
    Stayed 2 nights in July, 2019

    Old and run down”

    Hopefully this review will be useful to people who are very mind about the cleanliness and value. Starting from the hotel lobby, there is no air conditioners and you can likely smell perspiration. Besides that, the lifts are old and you can hear the "engine noise" when the lifts moves. Next, the room is very old and most of the furniture are spoilt and in between the toilet floor tiles you can see the grouts are black and the basin too. The bath tub surface are very dusty and the trap are dirty. The carpet has lots of obvious stains and same goes to the arm chair. So When we went out to shopping in the morning and came back in the afternoon roughly 4pm our room was still not yet tidy up. Last but not least the check out timing is 12pm but during 10.25am our room access card is not working so we went down to the lobby to ask the receptionist to fix it so that we can got up to have our breakfast. Overall the only thing I enjoyed the most is the Club Luna located at the hotel rooftop.

    Reviewed July 23, 2019

    Thank you for taking your time to review our hotel. We have taken note on your comments and will work closely with the relevant personnel for improvement. On the same note we are happy to receive your feedback in relation to your stay.

    Responded July 29, 2019
    Pacific Regency Hotel Suites
    8.4
    Excellent
    Helen from Philippines
    Group
    Superior Suite King
    Stayed 1 night in June, 2019

    Dated, Well-Maintained, Comfortable”

    Dated hotel but well maintained. Generally very clean but the sofa/couches need deep cleaning. Bed is very, very comfortable. Room is very spacious. Awesome bathroom. Breakfast is filling though not a lot of selection. Efficient service.

    Reviewed June 18, 2019

    Thank you for staying with us and we hope to welcome you back soon.

    Responded June 20, 2019
    Pacific Regency Hotel Suites
    9.2
    Exceptional
    lina from Indonesia
    Family with young children
    Superior Suite King
    Stayed 2 nights in May, 2019

    Near to central city and malaysia tower”

    It is very close to the malaysia watch tower. However with the large room we got with dining table, unfortunately the house holds is not provided. So we only get stove and refrigerator but not with plates,knife etc so it just cant be fully used. However the room is clean and nice

    Reviewed June 18, 2019

    Thank you for staying with us and we hope to welcome you back soon.

    Responded June 20, 2019
    Pacific Regency Hotel Suites
    8.4
    Excellent
    mark from United Kingdom
    Business traveler
    Superior Suite King
    Stayed 4 nights in November, 2018

    My fave value for money hotel”

    This is a super friendly hotel, right next to KL Tower and 15 mins walk to the Petronas. Sign up to the breakfast and you have spectacular views first thing in the morning. Classic rooftop pool with views. And great, helpful staff.

    Reviewed June 11, 2019

    Thank you for your kind comment and we hope to welcome you back!

    Responded June 12, 2019
    Pacific Regency Hotel Suites
    8.0
    Excellent
    NOR from Malaysia
    Family with young children
    Superior Suite King
    Stayed 2 nights in January, 2019

    Good location & room was good but breakfast was average”

    Location is good, in the middle of city center, just infront of KL Tower entrance. Buffet breakfast choice is limited compared to other hotel with the same rating. For breakfast, milk that meant to be eaten with breakfast cereal was diluted with plain water. The bathroom was spacious and clean. The bed was comfy.

    Reviewed July 04, 2019

    Thank you for staying with us. We have taken your comment to respective department for their immediate action. We hope to welcome you back soon!

    Responded July 08, 2019
    Pacific Regency Hotel Suites
    8.0
    Excellent
    Habeebur from Singapore
    Couple
    Superior Suite King
    Stayed 1 night in July, 2019

    Generally ok but there is no drinking water (other than 2 bottles provided)”

    Other than minor things like no slippers and poor TV channel selections, the hotel is great. However, one disappointing part was drinking water. There were only 2 small bottles provided and there is no water dispenser in the room or reception area. When I called the staff, they requested me to buy from the 7/11 store. Breakfast was great in a nice restaurant on the 23rd floor with a good outside view.

    Reviewed July 03, 2019

    Thank you for your feedback.

    Responded July 03, 2019
    Pacific Regency Hotel Suites
    7.6
    Very good
    Melvin from Malaysia
    Couple
    Premier Deluxe Twin Suite
    Stayed 1 night in June, 2019

    Good location, spacious room, simple and easy”

    Check in took quite some time (as reviewed by other guests as well), location is amazing as it is near a family mart and starbucks right across the street using the “back alley” entrance. Other than that, everything else is okay, can’t complain about the price as it is considered a very central location. You can take the pink bus to go to the city for free as well.

    Reviewed July 01, 2019

    Thank you and hope to welcome you back soon.

    Responded July 03, 2019
    Pacific Regency Hotel Suites
    8.8
    Excellent
    Weng from Malaysia
    Group
    Superior Suite King
    Stayed 1 night in April, 2019

    Enjoy free upgrade to premium suite. Friendly and helpful staff. ”

    Only 5minutes walking distance to KL Tower, good location. Everything is OK except: 1) 'look' dirty and not well maintain swmmimng pool 2) slow WiFi. Even can't do advance booking in Pacific Regency Hotel Suites homepage! Overall satistified with the stay.

    Reviewed April 22, 2019

    Thank you for staying with us.

    Responded April 24, 2019
    Pacific Regency Hotel Suites
    8.8
    Excellent
    Nurul from Malaysia
    Couple
    Premier Deluxe King
    Stayed 1 night in March, 2019

    I took the room with upgraded facilities. Love the bath tub. But water is yellowish. ”

    Im so excited to spent my night at luna bar. Unfortunately the bar is no longer hyped like before, the pool is not clean. Spent rm50 just for 2 cordial juices. However,i really love my suite. So exclusive and romantic. But the breakfast is not that delicious and lack of varieties even though the view of kl tower is very nice

    Reviewed March 29, 2019

    Thank you so much for staying with us. Hope to welcome you back.

    Responded April 08, 2019
    Pacific Regency Hotel Suites
    6.0
    crystal from Malaysia
    Couple
    Premier Suite
    Stayed 3 nights in July, 2019

    Disappointed ”

    The room is nice and spacious but unfortunately the shower drainage not working and ended up the water flow out and the toilet almost flooded. Lights in the room spoiled. The staff is not friendly at all. Added a bed for a night but on the check out day they still called me to confirm how many days. Seems like the staff lack of communications. In the room, there is a water pipe, you can hear 24/7 the water is flowing and draining. The breakfast is the worst one ever. We ordered omelette and they tell us to take ready make and those fresh one are for room service. Selection for breakfast are limited and they did not top up food that is finished. Will never ever go back anymore.

    Reviewed July 16, 2019

    Thank you for staying with us and also for your feedback. We do value every feedback from our esteemed guests as it gives us an opportunity to find improvements and better our services. Please rest assured that the service quality that you encountered is not the hotel’s standards and it is an isolated incident. We have taken all your feedback to the respective head of departments to coach and train our associates.

    Responded July 23, 2019
    Pacific Regency Hotel Suites
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    Pacific Regency Hotel Suites
    |Very good 7.9
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    Experiences on Agoda. Because your room is just the beginning.

    • Excellent location
    • Aquaria KLCC
    • Bukit Nanas Monorail Station is within 0.37 km