Palace Of The Golden Horses Hotel
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 Palace Of The Golden Horses Hotel
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7.2
Very good
15.2% this month
/10
(3729 reviews)See what guests said
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7.1
Very good
Location rating score
Very good location
Parking
FREE
  • Terminal Bersepadu Selatan120 m
  • MO Outlet1.51 km
  • Bukit Jalil Sports School1.55 km
  • National Squash Centre1.71 km
  • Sungai Besi LRT Station1.88 km
  • Mines Golf Club1.88 km
  • Putra Stadium1.88 km
  • National Aquatic Centre1.97 km
  • Mines Wonderland2.14 km
  • Malaysia National Hockey Stadium2.16 km
  • Free Wi-Fi

    Palace Of The Golden Horses Hotel

    Jalan Kuda Emas, MINES Wellness City, Seri Kembangan / Balakong, Kuala Lumpur, Malaysia, 43300 - See map
    "Nice landscape with luxurious looking hotel, free shuttle van to mines shopping center and also available pre-book water taxi."
    noor - September 14, 2018
    Very good comfort
    7.5 room quality and comfort
    Very good service
    7.3 rating for service
    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Air conditioning

    • Daily housekeeping

    This property is in high demand!

    Booked 89 times

    Property ranking|Compared to 13,731 Kuala Lumpur properties
    See all rankings
    Room comfort score
    7.5/10
    Room size
    53 sqm.
    Service score
    7.3/10
    Cleanliness score
    7.2/10
    Better than
    98
    %
    of Kuala Lumpur properties
    Bigger than
    96
    %
    of Kuala Lumpur properties
    Better than
    95
    %
    of Kuala Lumpur properties
    Better than
    95
    %
    of Kuala Lumpur properties
    Value for money7.4
    Distance to city center20 km
    Location rating7.1
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport19.7 km

    Rooms available at Palace Of The Golden Horses Hotel

    7.5
    Very good
    Room comfort & quality
    Deluxe Twin Room
    Deluxe Twin Room
    ...
    • Room size: 40 m²/431 ft²
    • Garden view
    • 2 single beds
    Enter dates to see prices
    Deluxe King Room
    Deluxe King Room
    ...
    • Room size: 40 m²/431 ft²
    • Garden view
    • 1 king bed
    Enter dates to see prices
    Minister Suite
    Minister Suite
    ...
    • Room size: 132 m²/1421 ft²
    • Lake view
    • 1 king bed
    Enter dates to see prices
    Executive Suite
    Executive Suite
    ...
    • Room size: 55 m²/592 ft²
    • Garden view
    • 1 king bed
    Enter dates to see prices
    Club Single
    Club Single
    ...
    • Room size: 40 m²/431 ft²
    • Garden view
    Enter dates to see prices
    Head of State Suite
    Head of State Suite
    ...
    • Balcony/terrace
    • Shower and bathtub
    • 1 king bed
    Enter dates to see prices
    Club Deluxe Room with King Bed - Club Lounge Access for Adults Only
    Club Deluxe Room with King Bed - Club Lounge Access for Adults Only
    ...
    • Room size: 40 m²/431 ft²
    • Garden view
    Enter dates to see prices
    Club Double
    Club Double
    ...
    • Room size: 40 m²/431 ft²
    • Garden view
    Enter dates to see prices
    Suite
    Suite
    ...
    • Shower
    Enter dates to see prices
    Suite(minister)
    Suite(minister)
    ...
    • Shower
    Enter dates to see prices

    Frequently asked questions

    What time is check-in and check-out at Palace Of The Golden Horses Hotel?

    Check-in at Palace Of The Golden Horses Hotel starts from 03:00 PM. Guests must check-out before 12:00 PM to avoid additional fees. You may request early check-in or late check-out as a special request through the booking form. This may be offered by the property, subject to availability. You are welcome to use the luggage storage provided by the Palace Of The Golden Horses Hotel to store belongings prior to check-in, or after check-out. The hotel front desk operates 24 hours a day.

    How do I get to Palace Of The Golden Horses Hotel?

    Getting to Palace Of The Golden Horses Hotel from the airport is easy! Guests can request airport transfer in advance to and from the airport for an additional charge of 270 MYR. Requests should be made to the property in the "Special Request" field in the booking form. Guests can get around conveniently with the shuttle service provided by Palace Of The Golden Horses Hotel. If you would like to drive to Palace Of The Golden Horses Hotel, a car park is available onsite. Convenient parking options including self-parking and valet parking are also offered at the property. You can travel around in Kuala Lumpur easily with taxi service provided by the property. If you prefer to drive, car hire is also available through the property; please inquire during check-in.

    Is breakfast offered at Palace Of The Golden Horses Hotel?

    Buffet or " la carte breakfast options are offered at Palace Of The Golden Horses Hotel from 6:30 AM to 10:30 AM. There is an additional charge of 35 MYR for adults and 18 MYR for children, if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included at a discounted rate.

    What are my dining options at Palace Of The Golden Horses Hotel?

    Palace Of The Golden Horses Hotel has an in-house restaurant for hungry guests to dine-in. Carousel International Coffeehouse comes highly recommended by the property. A variety of cuisines is served at the restaurant. You can choose from an all-you-can-eat buffet, or select signature dishes with the " la carte menu option.

    Can special events be hosted at Palace Of The Golden Horses Hotel?

    Special events such as weddings may be hosted at Palace Of The Golden Horses Hotel. The property has indoor venues that can hold up to 2000 people.
    Guests who are interested in hosting an event or celebrating a special occasion may let the property know directly in the Special Requests field on the booking form. The property will then reach out to you directly through the Agoda messaging system.

    Can business events be hosted at Palace Of The Golden Horses Hotel?

    On-site venues and convenient event services make Palace Of The Golden Horses Hotel an ideal choice for hosting events such as meetings and conferences. The business venues at Palace Of The Golden Horses Hotel can hold up to 600 people. An extensive range of facilities and services including audio-visual equipment and meeting supplies is available to help make your business event a successful one. Event attendees can enjoy their participation even more with lunch, coffee break and snacks and soft drinks provided by Palace Of The Golden Horses Hotel.
    Interested in hosting a business event? Let Palace Of The Golden Horses Hotel know through the Special Requests section in the booking form. The property will be notified and reach out to you directly.

    What is the smoking policy at Palace Of The Golden Horses Hotel?

    Palace Of The Golden Horses Hotel is a smoke-free property in all rooms. However, guests are permitted to smoke in the designated smoking areas provided.

    Show more questions
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    What people love about Palace Of The Golden Horses Hotel

    • 8.8
      Excellent
      Spaciousness

      "The bed and the room is sooo comfy and huge."

      Norsaidah

      |

      September 12, 2018

    • 10.0
      Exceptional

      "Will come here again for staycation."

      Megat I.

      |

      November 4, 2018

    • 10.0
      Exceptional

      "Nice and peaceful luxurious hotel."

      noor

      |

      September 15, 2018

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    More about Palace Of The Golden Horses Hotel

    More about Palace Of The Golden Horses Hotel

    4.4
    Review score

    "The room is spacious which is a value for money."

    Aidid

    |

    December 14, 2018

    An overview

    Show less

    What they offer

    10.0
    Exceptional

    "BEST ever hotel, i will repeat again for sure."

    Pn N.

    |

    December 2, 2018

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Food and dining

    Breakfast options

    Asian
    Continental
    Halal

    Restaurants on site

    Carousel International Coffeehouse
    Menu:Buffet, A-la-carte
    Kim Ma
    Cuisine:Chinese
    Menu:Buffet
    Kin No Uma
    Cuisine:Japanese
    Menu:Buffet

    Nearby restaurants

    Asian cuisine
    Asian cuisine
    Niello Cafe
    300 m Asian
    Restoran Al Munawwara
    1.6 km Asian, Indian, Malaysian
    Fusion Haven Cafe & Restaurant
    3.0 km Asian, Fusion, International
    Chinese cuisine
    Chinese cuisine
    Min Kee Noodle House
    1.6 km Chinese
    First One Seafood Restaurant
    3.0 km Chinese
    NCSL Fish Head Restaurant
    3.0 km Chinese, Seafood
    Halal food
    Halal food
    Restaurant Al Diafah
    2.9 km Halal, Lebanese, Mediterranean
    Tarbush
    9.6 km Halal, Lebanese, Middle Eastern
    Aroma Restaurant
    9.6 km Halal, Indian

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Announcements

    Show less

    Reviews of Palace Of The Golden Horses Hotel from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (3729)Booking.com Reviews (1121)
    7.2
    /
    10
    Very good
    15.2% this month
    Cleanliness7.1
    Facilities7.0
    Location7.1
    Room comfort and quality7.5
    Service7.3
    Value for money7.4
    High score for Kuala Lumpur
    Rating
    9+ Exceptional (424)
    8-9 Excellent (298)
    7-8 Very Good (491)
    6-7 Good (290)
    <6 Below Expectation (798)
    Time of the year
    Mar - May (538)
    Jun - Aug (626)
    Sep - Nov (553)
    Dec - Feb (584)
    All guests (3729)
    All room types
    All languages

    Show reviews that mention 

    Showing 2301 verified guest comments
    12345
    10.0
    Exceptional
    Mike from Malaysia
    Couple
    Deluxe King Room
    Stayed 1 night in July, 2019

    1st Anniversary”

    I will highly recommend this place. Full of friendly staff yet a very good arrangement for client needs especially on our very 1st anniversary, Mr.Yuvin (1 of the employee) who did a very good job by providing his service to us. 200% satisfactory. Highly recommended for those who wish to throw a surprise event to your loved ones. Well done !

    Reviewed July 24, 2019

    Dear Mike, Greetings from Palace of the Golden Horses! We are very pleased to learn how much you enjoyed your stay with us and we would like to thank you for the compliment on Mr Yuvin. Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise from a happy guest.We are grateful for your support and look forward to welcoming you back to Palace of the Golden Horses in the future. Thank you and sincerely, Isaac Raj General Manager

    Responded September 03, 2019
    Palace Of The Golden Horses Hotel
    8.0
    Excellent
    Siti from Malaysia
    Couple
    Twin/Double room - De Luxe - Garden View
    Stayed 1 night in July, 2019

    Check in process took longer than we expected..for 5 stars hotel, check in should be faster. ”

    The room is superb, spacious and luxurious. The hotel provide free shuttle to klcc.. so it is very convenient. The breakfast buffet is mediocre. The taste is just so-so. The staffs are friendly and very helpful

    Reviewed July 22, 2019

    Dear Siti, Greetings from Palace of the Golden Horses! We are very pleased to learn how much you enjoyed your stay with us and we would like to thank you for the high rating. Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise from a happy guest. We are grateful for your support and look forward to welcoming you back to Palace of the Golden Horses in the future. Thank you and sincerely, Isaac Raj General Manager

    Responded September 03, 2019
    Palace Of The Golden Horses Hotel
    4.0
    Nur from Malaysia
    Couple
    Deluxe King Room
    Stayed 1 night in July, 2019

    Bad service, no maintenance ”

    The room is badly maintain. There were iron marks everywhere on the carpet. Lots of hair on the bedsheet. Towel is not provided. Call room service and waited for 2 hours for the towel bath. There hair on the sink and bath tub. Only staff were friendly.

    Reviewed July 16, 2019

    Dear Nur, Greetings from Palace of the Golden Horses! We are so sorry that we failed to meet your expectation and we apologise for the inconvenience caused that you have outlined. Rest assured we have addressed this matter with the team to ensure we will improve on this. We are currently going through room refurbishment and renovation by phases. We are always looking to serve our guests better and continuing to renew our service. We are grateful for your support and look forward to welcoming you back to Palace of the Golden Horses in the future. Thank you and sincerely, Isaac Raj General Manager

    Responded September 03, 2019
    Palace Of The Golden Horses Hotel
    10.0
    Exceptional
    Azilinda from Malaysia
    Couple
    Deluxe Twin Room
    Stayed 1 night in July, 2019

    Very recommended ”

    Bilik best. Environment terbaik. Breakfast banyak. Very recommended

    Reviewed July 20, 2019
    4.0
    Kamlesh from Singapore
    Couple
    Deluxe King Room
    Stayed 2 nights in July, 2019

    Outdated Room and Poor Breakfast”

    We were at the hotel attending a wedding function. Although we requestrd for a renovated room, we were given an old room. As it was late, we did not bother to request for a change of room. The room was dated with very limited amenities. No face towels were given and the number of channels was limited. Breakfast spread was not good with few vegetarian options.

    Reviewed July 08, 2019
    8.0
    Excellent
    NURSYAZYLA from Malaysia
    Couple
    Stayed 1 night in January, 2019

    Relaxing”

    love the hotels interior, very stylish & luxury, the breakfast spread very good

    Reviewed July 15, 2019

    Dear Nursyazyla, Greetings from Palace of the Golden Horses! We are very pleased to learn how much you enjoyed your stay with us and we are glad that you like our services especially our breakfast.. Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise from a happy guest.We are grateful for your support and look forward to welcoming you back to Palace of the Golden Horses in the future. Thank you and sincerely, Isaac Raj General Manager

    Responded September 03, 2019
    Palace Of The Golden Horses Hotel
    10.0
    Exceptional
    khairul from Malaysia
    Family with young children
    Deluxe Twin Room
    Stayed 1 night in July, 2019

    good”

    good hotel with spacious room

    Reviewed July 15, 2019

    Dear Khairul, Greetings from Palace of the Golden Horses! We are very pleased to learn how much you enjoyed your stay with us and we would like to thank you for the high rating. Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise from a happy guest. We are grateful for your support and look forward to welcoming you back to Palace of the Golden Horses in the future. Thank you and sincerely, Isaac Raj General Manager

    Responded September 03, 2019
    Palace Of The Golden Horses Hotel
    8.4
    Excellent
    Sherina from Malaysia
    Business traveler
    Deluxe Twin Room
    Stayed 2 nights in July, 2019

    Excellent”

    The hotel is worn down,light at the corridor to our room wasnt working,the tap in the toilet wasnt working properly,made a weird sound,there wasnt any mini bar,no face towels

    Reviewed July 12, 2019

    Dear Sherina, Greetings from Palace of the Golden Horses! We are so sorry that we failed to meet your expectation and we apologise for the inconveniences occurred during your stay. However, we would like to thank you for the high rating. We are currently going through room refurbishment and renovation by phases. We are always looking to serve our guests better and continuing to renew our service. We are grateful for your support and look forward to welcoming you back to Palace of the Golden Horses in the future. Thank you and sincerely, Isaac Raj General Manager

    Responded September 03, 2019
    Palace Of The Golden Horses Hotel
    9.2
    Exceptional
    nabilah from Malaysia
    Family with young children
    Executive Suite
    Stayed 1 night in April, 2019

    Exceed expectations ”

    Despite of all the bad reviews, my expectations are very low to avoid frustration. But this hotel is very good witj the services. Nice accomodations, beautiful views and ambience, good foods with great services. Cons, this hotel is so damn big, need to walk very far to reach our room. Please choose deluxe executive rooms .

    Reviewed April 14, 2019

    Dear Nabilah, Greetings from Palace of the Golden Horses~ Thank you for choosing our hotel and taking the time to write a review! We are very happy to hear that you enjoyed your stay with us. We are grateful for your support and look forward to welcoming you back to Palace of the Golden Horses in the future. Thank you and sincerely, Isaac Raj General Manager

    Responded May 09, 2019
    Palace Of The Golden Horses Hotel
    8.8
    Excellent
    Rueben from Malaysia
    Group
    Stayed 1 night in February, 2019

    Great Staff & Facilities”

    I had my wedding here and they were amazing.. the staff never said no to any request and were always positive to make sure our needs were met. The Food was fantastic.. the Hospitality is 2nd to none.. The rooms were huge and the suites upgrade were amazing..

    Reviewed February 28, 2019
    6.0
    SITI from Malaysia
    Family with young children
    Stayed 1 night in July, 2019

    Above average”

    room spacious, bed was very comfy.

    Reviewed July 17, 2019

    Dear Siti, Greetings from Palace of the Golden Horses! We are very pleased to learn how much you enjoyed your stay with us and we would like to thank you for the high rating. Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise from a happy guest. We are grateful for your support and look forward to welcoming you back to Palace of the Golden Horses in the future. Thank you and sincerely, Isaac Raj General Manager

    Responded September 03, 2019
    Palace Of The Golden Horses Hotel
    6.8
    Good
    Rosmawani from Malaysia
    Family with young children
    Deluxe King Room
    Stayed 1 night in July, 2019

    Old Hotel ”

    Need a lot of renovation.

    Reviewed July 16, 2019
    3.2
    Mohd from Malaysia
    Family with young children
    Deluxe King Room
    Stayed 1 night in July, 2019

    Need to improve facilities + totally refurbish the hotel buildings.”

    Additional 1. Location from room to swinging pool, far away. 2. Bau mcm bangunan lama dan scary. 3. No wonder when booking thru agoda, the priced drop from MYR 1k to below MYR 200.

    Reviewed July 14, 2019

    Dear Mohd, Greetings from Palace of the Golden Horses! We are so sorry that we failed to meet your expectation and we apologise for the inconveniences occurred during your stay. We are currently going through room refurbishment and renovation by phases. We are always looking to serve our guests better and continuing to renew our service. We are grateful for your support and look forward to welcoming you back to Palace of the Golden Horses in the future. Thank you and sincerely, Isaac Raj General Manager

    Responded September 03, 2019
    Palace Of The Golden Horses Hotel
    8.0
    Excellent
    Nur from Malaysia
    Couple
    Deluxe King Room
    Stayed 1 night in July, 2019

    Very good”

    I love the design

    Reviewed July 10, 2019
    2.0
    Francis from Malaysia
    Family with young children
    Stayed 4 nights in July, 2019

    Worst experience in my life. Never again. ”

    Avoid this hotel at all cost. Would not stay even if paid to stay.

    Reviewed July 23, 2019

    Dear Francis, Greetings from Palace of the Golden Horses! Thank you for choosing to stay at our hotel and sharing your valuable feedback with us. We are truly sorry for the inconvenience occurred during your stay. We are always looking forward to give the best service to our guests and hope that you will provide us with another opportunity to serve you better in the near future. Thank you and sincerely, Isaac Raj General Manager

    Responded September 03, 2019
    Palace Of The Golden Horses Hotel
    6.4
    Good
    Loh from Malaysia
    Couple
    Stayed 1 night in June, 2019

    The Room was spacious and comfortable”

    although this hotel showing aging but I guess they are slowly renovate portion by portion. This hotel give a new experience and it has a lot of space in the room as well as the hotel in whole. A good experience of staying in a luxury lifestyle

    Reviewed June 18, 2019
    8.4
    Excellent
    MUHAMMAD
    Couple
    Stayed 1 night in May, 2019

    Good but annoyed with the connected room!!!”

    We wish that we could have more private room. We got a connected room with a connected door. The people who stayed next to our room probably drunken and keep knocking the connected door. We felt insecure . We were having some 'special project' and they kept knocking the connected door! Totally annoying! We wish that we could have a more private room.

    Reviewed May 23, 2019
    7.2
    Very good
    KOOI from Malaysia
    Family with young children
    Stayed 1 night in May, 2019

    Very good”

    This is my second time stayed in the this hotel. The first time is the free room offered by my friend, stayed in better room, everything ok. But this round i stayed in Deluxe Room which i paid myself. The room totally difference. The aircon in the room so warm. This is first time i slept in the room temparature 17C for the whole night and do not put on any blanket. And water pressure for the bathroom is so bad. The water can suddenly stop, and u need to stand under the shower head for more than 5min to get the water supply back. To fill up the bathtub, it take more than 20min because the water come and go anytime. I wont stay in for my 3rd time at here.

    Reviewed May 13, 2019
    9.2
    Exceptional
    Frisca from Malaysia
    Solo traveler
    Stayed 1 night in February, 2019

    Excellent Service”

    Depending on the type of rooms and the level you are staying. The rooms can be too far from the lift and you might have to do a long walk at the scary walkway but, I was lucky enough to be able to change my room on Level 8 (the staff were willing to change my room during midnight and the bellman help me to carry my stuff to the new room). Therefore, I am happy with their service. The building needs to be repaint and the wallpapers of the scary walkway needs to be changed. That's all. But overall, it was a fantastic stay.

    Reviewed February 25, 2019
    10.0
    Exceptional
    Mohd from Malaysia
    Family with young children
    Stayed 1 night in February, 2019

    Love to be here”

    In shaa Allah, very nice hotel to stay, big hotel, good breakfast n hi-tea, nice free ride to Mines shopping mall and very nice lake scenery. But we found cockroaches in the bathroom. Overall is excellent, will come back here again.

    Reviewed February 06, 2019
    12345
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    • Very good location
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    • Sungai Besi LRT Station is within 1.88 km