PARKROYAL Kuala Lumpur
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8.3
Excellent
19.8% this month
/10
(9335 reviews)See what guests said
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9.1
Exceptional
Location rating score
Exceptional location - Inside city center
Popular neighborhood
Parking
Available
  • Imbi Plaza150 m
  • Pos Malaysia at Sungei Wang150 m
  • Sungei Wang Plaza190 m
  • Teratai210 m
  • Bukit Bintang Monorail Station220 m
  • MPH Bookstore in Golden Triangle220 m
  • Yogini Mystical Treasures220 m
  • BB Plaza230 m
  • Lot 10 Mall230 m
  • KLCC - Bukit Bintang Pedestrian Walkway240 m
  • Free Wi-Fi
    2018

    PARKROYAL Kuala Lumpur

    Jalan Sultan Ismail, Kuala Lumpur, Malaysia., Bukit Bintang, Kuala Lumpur, Malaysia, 50250 - See map
    "You have a good fresh brewing coffee machine in the room and every time when your make up the room, you have a box of chocolate giving to as, is very ..."
    Simon - January 3, 2019
    Exceptional reputation
    Recommended by 90% of guests
    Fantastic breakfast
    87% positive mentions
    • 200 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Located in heart of Kuala Lumpur

    • Free Wi-Fi in all rooms!

    This property is in high demand!

    Booked 151 times

    Property ranking|Compared to 13,785 Kuala Lumpur properties
    See all rankings
    Location score
    9.1/10
    Room comfort score
    8.3/10
    Service score
    8.3/10
    Cleanliness score
    8.3/10
    Better than
    99
    %
    of Kuala Lumpur properties
    Better than
    99
    %
    of Kuala Lumpur properties
    Better than
    98
    %
    of Kuala Lumpur properties
    Better than
    98
    %
    of Kuala Lumpur properties
    Value for money8.0
    Distance to city center0.5 Km
    Location rating9.1
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport17.7 km

    Rooms available at PARKROYAL Kuala Lumpur

    8.3
    Excellent
    Room comfort & quality
    Club Deluxe (Club Access)
    Club Deluxe (Club Access)
    ...
    • Room size: 31 m²/334 ft²
    • City view
    • 1 double bed or 2 single be...
    Enter dates to see prices
    Club Premier Suite
    Club Premier Suite
    ...
    • Room size: 62 m²/667 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Family Suite
    Family Suite
    ...
    • Room size: 53 m²/570 ft²
    • City view
    • 2 queen beds
    Enter dates to see prices
    Deluxe Twin
    Deluxe Twin
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Deluxe King
    Deluxe King
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Club Studio Suite
    Club Studio Suite
    ...
    • Room size: 53 m²/570 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Orchid Club Premier
    Orchid Club Premier
    ...
    • Room size: 36 m²/388 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe Twin - 2 Double Beds
    Deluxe Twin - 2 Double Beds
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 2 double beds
    Enter dates to see prices
    Superior Queen
    Superior Queen
    ...
    • Room size: 23 m²/248 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices
    Superior Double Room
    Superior Double Room
    ...
    • Non-smoking
    • Shower
    Enter dates to see prices

    Frequently asked questions

    What time is check-in and check-out at PARKROYAL Kuala Lumpur?

    Check-in at PARKROYAL Kuala Lumpur starts from 02:00 PM. Guests must check-out before 12:00 PM to avoid additional fees. You may request early check-in or late check-out as a special request through the booking form. This may be offered by the property, subject to availability. You are welcome to use the luggage storage provided by the PARKROYAL Kuala Lumpur to store belongings prior to check-in, or after check-out. The hotel front desk operates 24 hours a day.

    How do I get to PARKROYAL Kuala Lumpur?

    Getting to PARKROYAL Kuala Lumpur from the airport is easy! Guests can request airport transfer in advance to and from the airport for an additional charge of 240 MYR. Requests should be made to the property in the "Special Request" field in the booking form. Guests can get around conveniently with the shuttle service provided by PARKROYAL Kuala Lumpur. If you would like to drive to PARKROYAL Kuala Lumpur, a car park is available onsite for use and is free of charge. Convenient parking options including valet parking are also offered at the property. You can travel around in Kuala Lumpur easily with taxi service provided by the property.

    Is breakfast offered at PARKROYAL Kuala Lumpur?

    Breakfast is offered at PARKROYAL Kuala Lumpur from 6:30 AM to 10:30 AM. There is an additional charge of 50 MYR for adults, if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included at a discounted rate.

    What are my dining options at PARKROYAL Kuala Lumpur?

    PARKROYAL Kuala Lumpur has many in-house restaurants for hungry guests to dine-in. Chatz Brasserie, Hot Gossip and Kurata Japanese Fine Dining offer an extensive range of cuisines including Japanese and international. You can also choose from a delicious array of menu choices including buffet and " la carte menu options.
    Don't miss a chance to treat your taste buds to black angus ribeye and chicken rice, must-try dishes highly recommended by the property.

    Can special events be hosted at PARKROYAL Kuala Lumpur?

    Special events such as weddings may be hosted at PARKROYAL Kuala Lumpur. The property has indoor venues that can hold up to 520 people. In-house planning, in-house catering and floral services are offered to help your event go smoothly. Breakfast is included for hosts within every event package.
    The property also invites guests to create long-lasting memories with packages to celebrate intimate occasions such as birthdays.
    Guests who are interested in hosting an event or celebrating a special occasion may let the property know directly in the Special Requests field on the booking form. The property will then reach out to you directly through the Agoda messaging system.

    Can business events be hosted at PARKROYAL Kuala Lumpur?

    On-site venues and convenient event services make PARKROYAL Kuala Lumpur an ideal choice for hosting events such as meetings and conferences. The business venues at PARKROYAL Kuala Lumpur can hold up to 160 people. An extensive range of facilities and services including projector or LED display, audio-visual equipment, teleconferencing systems, Wi-Fi and meeting supplies is available to help make your business event a successful one. Event attendees can enjoy their participation even more with lunch and coffee break provided by PARKROYAL Kuala Lumpur.
    Interested in hosting a business event? Let PARKROYAL Kuala Lumpur know through the Special Requests section in the booking form. The property will be notified and reach out to you directly.

    What is the smoking policy at PARKROYAL Kuala Lumpur?

    Designated smoking areas are provided at PARKROYAL Kuala Lumpur for guests who smoke. There are both smoking and non-smoking floors available at PARKROYAL Kuala Lumpur. Simply indicate your preference when booking on Agoda, and PARKROYAL Kuala Lumpur will place you on the requested floor type.

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    What people love about PARKROYAL Kuala Lumpur

    • 8.8
      Excellent

      "The lounge was reasonably comfortable with tidbits and drinks."

      JUN T.

      |

      November 29, 2018

    • 9.2
      Exceptional

      "The pool is a great place to cool down and have a few drinks."

      Shane

      |

      November 7, 2018

    • 8.8
      Excellent

      "Called agoda and was upgraded to a better room."

      JUN T.

      |

      November 29, 2018

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    More about PARKROYAL Kuala Lumpur

    More about PARKROYAL Kuala Lumpur

    7.6
    Very good

    "Varied food/shopping/ attractions -all within walking distan..."

    WeiWei

    |

    August 27, 2018

    An overview

    Show less

    What they offer

    6.8
    Good

    "The winner comes to the restaurant service and choice of men..."

    Pratiwi

    |

    January 14, 2019

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Food and dining

    Restaurants on site

    Chatz Brasserie
    Cuisine:International, Local, Malaysian
    Hot Gossip
    Cuisine:International
    Kurata Japanese Fine Dining
    Cuisine:Japanese

    Nearby restaurants

    Asian cuisine
    Asian cuisine
    Kurata Japanese Fine Dining
    60 m Asian, Japanese, Seafood
    Kim Gary Restaurant
    70 m Asian, Chinese
    Fong Lye
    200 m Asian, Chinese, Taiwanese
    Chinese cuisine
    Chinese cuisine
    Restoran Yipin
    120 m Chinese
    Ju Xiang Cai Guan
    180 m Chinese
    Chef Rasa Sayang Sharkfin Restaurant
    180 m Chinese, Seafood
    Halal food
    Halal food
    The Castle
    290 m Halal, Lebanese, Mediterranean
    Sahara Tent
    320 m Halal, Lebanese, Middle Eastern
    Naab
    360 m Halal, Mediterranean, Middle Eastern

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Announcements

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    Reviews of PARKROYAL Kuala Lumpur from real guests

    Overall rating
    8.2
    Excellent
    From 15509 reviews
    Provided by verified guests of
    Agoda Reviews (9335)Booking.com Reviews (3607)
    Rating via Agoda8.3
    /
    10
    Excellent
    19.8% this month
    Cleanliness8.3
    Facilities8.1
    Location9.1
    Room comfort and quality8.3
    Service8.2
    Value for money8.0
    High score for Kuala Lumpur
    Rating
    9+ Exceptional (1971)
    8-9 Excellent (1820)
    7-8 Very Good (2034)
    6-7 Good (632)
    <6 Below Expectation (522)
    Time of the year
    Mar - May (1716)
    Jun - Aug (1722)
    Sep - Nov (1553)
    Dec - Feb (1988)
    All guests (9335)
    All room types
    All languages

    Show reviews that mention 

    Showing 6979 verified guest comments
    12345
    8.4
    Excellent
    JENNIFER from Malaysia
    Business traveler
    Superior Queen
    Stayed 1 night in July, 2019

    Although not new but is a great hotel”

    Overall is very good. We went for breakfast at 9am, and is full seated. we have to sit at the opposite side which the variety is much lesser. Although service staff said can take the dishes from the other side but it’s troublesome. Suggest to go earlier .

    Reviewed July 20, 2019

    Dear JENNIFER, Greetings from PARKROYAL Kuala Lumpur, Thank you for your feedback. We truly value your comments and very much hope to welcome you back for an even more positive PARKROYAL experience in the future. Guy Charles Owen | General Manager

    Responded July 23, 2019
    PARKROYAL Kuala Lumpur
    8.4
    Excellent
    Haliffah from Singapore
    Couple
    Superior Room - Breakfast
    Stayed 1 night in July, 2019

    Ideal stay in Bukit Bintang”

    To get around easily in Bukit Bintang area, I recommend staying with ParkRoyal. They are right smack in the middle, near to Berjaya Times Square and also to Pavillion. Clean hotel room with great facilities. Staff friendliness can be better. Will definitely stay here whenever I drop by KL.

    Reviewed July 19, 2019

    Dear Haliffah, Greetings from PARKROYAL Kuala Lumpur, Thank you for your feedback. We truly value your comments and very much hope to welcome you back for an even more positive PARKROYAL experience in the future. Guy Charles Owen | General Manager

    Responded July 23, 2019
    PARKROYAL Kuala Lumpur
    8.4
    Excellent
    hamran from Singapore
    Family with teens
    Superior Queen
    Stayed 3 nights in March, 2019

    Near shopping area”

    Good location n near shopping area including berjaya times square

    Reviewed July 25, 2019

    Dear Hamran, Greetings from PARKROYAL Kuala Lumpur, Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We truly value your comments and very much hope to welcome you back for an even more positive PARKROYAL experience in the future. Guy Charles Owen | General Manager

    Responded July 28, 2019
    PARKROYAL Kuala Lumpur
    10.0
    Exceptional
    Farhana from Bangladesh
    Couple
    Deluxe King
    Stayed 5 nights in July, 2019

    Lira”

    I got upgraded to Orchid Club Deluxe room even though i booked for only deluxe king. Thankyou for this! Location is just perfect for everything. All in all loved it! Will surely stay here again the next time i come to KL.

    Reviewed July 07, 2019

    Dear Farhana, Greetings from PARKROYAL Kuala Lumpur, Our hotel is certainly a perfect location for both business and leisure purposes. We are glad that you enjoyed our facilities and our fantastic team met your expectations. We very much look forward to welcoming you back for another memorable PARKROYAL experience. Guy Charles Owen | General Manager

    Responded July 08, 2019
    PARKROYAL Kuala Lumpur
    3.6
    mohamed from Bahrain
    Family with young children
    Family Suite
    Stayed 4 nights in July, 2019

    The will take your money anyway”

    This hotel will try to take your money in any way, I stayed there and faced an issue and they were overbooked, and when i said i want to cancel my reservations, they refused to refund me. While they are not losing any thing, and the issue was due to Agoodas mistake actually, accompined with the hotel mismanagement. Stay away from them.

    Reviewed July 19, 2019

    Dear Mohammed, I am most concerned to note of your feedback and do apologise for the inconvenience you had encountered. Having had the opportunity to review your feedback with our Reservation Manager, kindly allow me to clarify that we did not received any cancellation request from the Travel Agent for the booking. Kindly rest assured that our management team has looked into the issues raised by your goodself and every effort will be made to enhance our guests’ expectations. We truly regret your less than satisfactory experience and look forward to the opportunity to welcome you back for a more delightful visit in the near future. Guy Charles Owen | General Manager

    Responded July 28, 2019
    PARKROYAL Kuala Lumpur
    8.8
    Excellent
    Robert from Canada
    Couple
    Deluxe King
    Stayed 4 nights in July, 2019

    Right location for attractions within walking distance.”

    The staffs are very professional and helpful. The location is close to Lot 10 and Time Squares. However, the traffic is very busy most of the time by car in this intersection. There are new renovations in some rooms. Making sure that you ask before you book and most of the Deluxe rooms on the 13 floors and up are NOT renovated. The breakfast venue is quite adequate.

    Reviewed July 14, 2019

    Dear Robert, Greetings from PARKROYAL Kuala Lumpur, Thank you for your feedback. We truly value your comments and very much hope to welcome you back for an even more positive PARKROYAL experience in the future. Guy Charles Owen | General Manager

    Responded July 23, 2019
    PARKROYAL Kuala Lumpur
    5.6
    Thim from Singapore
    Group
    Club Premier Suite
    Stayed 1 night in July, 2019

    Be careful with the Orchid Club Lounge”

    The overall stay was marred by a very bad experience at the Orchid Club Lounge. The happy hour starts from 6pm and ends two hours later. Very surprisingly, the lounge ran out of wine glasses and guests of the lounge had to wait for the existing ones to be cleaned before being served to those who had ordered a drink! How ridiculous is that??? I had to wait a good 45 minutes before I could finally have my glass of wine, notwithstanding the many constant checks with the staff, who conveniently said they will check but never really came back. I have to commend the service of Vee, who was in-charge of the lounge. She tried to remedy the situation though. However, the damage was already done and our group's impression of the club lounge is definitely not one where we would recommend to friends. If you must use the club lounge, make sure you are the first few and have secured your wine glasses, otherwise you would be better elsewhere enjoying your drinks minus the hassle!

    Reviewed July 12, 2019

    Dear Thim, Greetings from PARKROYAL Kuala Lumpur, Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. I am very sorry to read we did not meet your expectations in several aspects of your stay. We have taken note of your feedback and shared with the concerned departments. We hope to welcome you back in the near future for a better experience. Guy Charles Owen | General Manager

    Responded July 15, 2019
    PARKROYAL Kuala Lumpur
    9.6
    Exceptional
    SIRIKORN from Thailand
    Couple
    Deluxe King
    Stayed 2 nights in June, 2019

    Good location. All staff are very attentive and friendly.”

    Great Gym and Swimming Pool facilities. House Keeping staff are all well trained and attentive. We stayed almost 1 month from our last 2 visits. Park Royal deserves 5 stars rating when it comes to services.

    Reviewed June 16, 2019

    Dear SIRIKORN, Greetings from PARKROYAL Kuala Lumpur, Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We are very happy to hear that you had a fantastic visit with us. Thank you again for all your lovely comments of our hotel & associates, which I have shared with our team. We are looking forward to welcoming you back for another amazing stay! Guy Charles Owen | General Manager

    Responded June 21, 2019
    PARKROYAL Kuala Lumpur
    9.6
    Exceptional
    Chye from Malaysia
    Couple
    Stayed 2 nights in May, 2019

    A comfort hotel at Bukit Bintang.”

    ParkRoyal Hotel is my first time to stay and found it's location is good, easy to access to anywhere we like especially for shopping & food outlets. The hotel staffs are very friend, understandings and flexible enough to solve our late check out time.

    Reviewed June 02, 2019

    Dear Chye, We are very happy to hear that you had a fantastic visit with us. Thank you for all your lovely comments of our hotel & associates, which I have shared with our team. We are looking forward to welcoming you back for another amazing stay! Guy Charles Owen | General Manager

    Responded June 02, 2019
    PARKROYAL Kuala Lumpur
    9.2
    Exceptional
    Edwin from Singapore
    Solo traveler
    Superior Queen
    Stayed 1 night in May, 2019

    Excellent and good service..”

    The location of the Hotel is excellent nearby many shops and eating places. I checked in late at midnight and requested for late check out..the manager granted. The next day I went Bintong and returned to hotel afternoon at 2:30pm.. and could only check out at 3:00pm with no problems.. Thump up for such flexibility in hotel management...

    Reviewed May 28, 2019

    Dear Edwin, Greetings from PARKROYAL Kuala Lumpur, Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We are happy to read your positive review and I would like to thank you for choosing us as your preferred hotel for your holiday in Kuala Lumpur. Please join us again for another memorable hotel experience! Guy Charles Owen | General Manager

    Responded May 29, 2019
    PARKROYAL Kuala Lumpur
    10.0
    Exceptional
    SHARIFAH from Singapore
    Family with young children
    Family Suite
    Stayed 2 nights in May, 2019

    Great stay always”

    Always have a great stay here. Our family suite is big enough for my kids to play around and to accomodate 3A + 2C. Breakfast is always our favourite but we didnt opr for it this time due to fasting month. Service staff is quick to respond and rectify when our door was not able to lock. Not even going to hesitate for another stay here.

    Reviewed May 22, 2019

    Dear SHARIFAH, Greetings from PARKROYAL Kuala Lumpur, Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We are happy to read your positive review and I would like to thank you again for choosing us as your preferred hotel for your holiday in Kuala Lumpur. Please join us again for another memorable hotel experience! Guy Charles Owen | General Manager

    Responded May 24, 2019
    PARKROYAL Kuala Lumpur
    10.0
    Exceptional
    Chuong from United States
    Couple
    Club Premier Suite
    Stayed 4 nights in May, 2019

    Orchid Club rooms are a must.”

    We stayed in an Orchid Club level Premier Suite. The rooms were spacious, clean, and comfortable. The staff, especially the ones in the club lounge, were attentive to every need. The location of the hotel was perfect... close to several shopping malls as well as MRT station to get you anywhere else in the city. Highly recommend!

    Reviewed May 15, 2019

    Dear Chuong, Greetings from PARKROYAL Kuala Lumpur, Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. It is our pleasure to hear that you had a wonderful stay with us and thank you for your recommendation. We very much look forward to seeing you soon for another fantastic PARKROYAL experience with us in Kuala Lumpur. Guy Charles Owen | General Manager

    Responded May 16, 2019
    PARKROYAL Kuala Lumpur
    9.2
    Exceptional
    SIRIKORN from Thailand
    Couple
    Deluxe King
    Stayed 7 nights in April, 2019

    Excellent location. Staff are all friendly and helpful.”

    We stayed 1 month here. The Delux King bedroom is considerably big, both bed and pillows are so soft. We were put on 20th floor so the view was extremely beautiful. Going back to stay again tomorrow as the location is great with easy access to main shopping malls such as SUNGEI WANG - LOT10 - PAVILION - BERJAYA TIMES SQUARE. It is also very convenient for us to attend Sunday Church services at HTBB on 8th floor of LOT10, which is next to the hotel. AMIN, one of the house keeping staff took great care of our daily room cleaning,and frequently gave us boxes of chocolate during our stay.

    Reviewed April 29, 2019

    Dear SIRIKORN, Greetings from PARKROYAL Kuala Lumpur, Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We are happy to read your positive review and I would like to thank you again for choosing us as your preferred hotel for your holiday in Kuala Lumpur. Please join us again for another memorable hotel experience! Guy Charles Owen | General Manager

    Responded April 30, 2019
    PARKROYAL Kuala Lumpur
    4.8
    ARIC from Singapore
    Business traveler
    Deluxe Twin - 2 Double Beds
    Stayed 2 nights in July, 2019

    Hotel room cleanliness can be better.”

    Room furnishing and carpet aged and not properly maintained. Wash basin and bath tub clog easily. Bed mites getting common. Had it 6 times out of 8 last stays. Hotel needs to out more priority in bed cleanliness and anti bugs.

    Reviewed July 10, 2019

    Dear ARIC, Greetings from PARKROYAL Kuala Lumpur, Thank you for sharing your feedback. I am very sorry to read we did not meet your expectations in several aspects of your stay. We have taken note of your feedback and shared with the concerned departments. We hope to welcome you back in the near future for a better experience. Guy Charles Owen | General Manager

    Responded July 11, 2019
    PARKROYAL Kuala Lumpur
    9.6
    Exceptional
    Edward from Singapore
    Solo traveler
    Superior Queen
    Stayed 3 nights in July, 2019

    Great location, friendly English-speaking staff, good facilities”

    Good size gym, a deep adults' pool (2.0m) and a kids' pool on level 6. Didn't have the breakfast as the hotel is located near many coffee shops serving local fare. Hotel room is clean and adequately sized. Layout of the toilet and a separate shower stall, both opening into the bedroom (separated by a screen) was a bit odd. TV has a good number of news and entertainment channels.

    Reviewed July 09, 2019

    Dear Edward, Greetings from PARKROYAL Kuala Lumpur, We are happy to read your positive review and I would like to thank you for choosing us as your preferred hotel for your holiday in Kuala Lumpur. Please join us again for another memorable hotel experience! Guy Charles Owen | General Manager

    Responded July 10, 2019
    PARKROYAL Kuala Lumpur
    7.6
    Very good
    MINGCHEN from Taiwan
    Business traveler
    Superior Queen
    Stayed 3 nights in July, 2019

    Breakfast is beyond expectation ”

    I stayed in Parkroyal hotel for the whole week. I was thinking might be tired of its breakfast for the whole week, but the fact is not. It offered various types of foods that you will not feel bored for a week.

    Reviewed July 08, 2019

    Dear MINGCHEN, Greetings from PARKROYAL Kuala Lumpur, We are happy to read your positive review and I would like to thank you for choosing us as your preferred hotel for your holiday in Kuala Lumpur. Please join us again for another memorable hotel experience! Guy Charles Owen | General Manager

    Responded July 08, 2019
    PARKROYAL Kuala Lumpur
    9.2
    Exceptional
    Mustafa from Singapore
    Business traveler
    Superior Room
    Stayed 1 night in July, 2019

    Had a lovely one-night stay”

    Superior room had double queen beds, which were very comfortable and provided for a really good night's rest. Cleanliness was top-notch. Included breakfast had a good variety of mostly local dishes. Staff was friendly and very prompt. Hotel is situated a stone's throw away from everything a traveller would want and need - food, entertainment and more - but tucked away in a quieter part of the touristy areas. Had a little trouble with parking - there was only one way in or out and may be tight and narrow for those with bigger cars. Plus, there's no complimentary parking (RM6.00 per entry). Just a bit surprised by it as not many hotels that I know of charge for it, but not a big deal.

    Reviewed July 05, 2019

    Dear Mustafa, Greetings from PARKROYAL Kuala Lumpur, Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. Kindly be informed that the hotel parking is managed by the Parking Company effective of October 2018, hotel guest is giving the flat rate of RM 6 per day with multiple entries. We truly value your comments and very much hope to welcome you back for an even more positive PARKROYAL experience in the future. Guy Charles Owen | General Manager

    Responded July 08, 2019
    PARKROYAL Kuala Lumpur
    10.0
    Exceptional
    Subra from Malaysia
    Couple
    Deluxe Twin - 2 Double Beds
    Stayed 3 nights in July, 2019

    Excellent service”

    All staff from top to bottom provided uncompromising service.

    Reviewed July 17, 2019

    Dear Subra, Greetings from PARKROYAL Kuala Lumpur, Thank you for the kind words. I am happy to hear that our team exceeded your expectations and indeed I will share your compliments with them. It will be our pleasure to welcome you back soon for another memorable PARKROYAL experience! Guy Charles Owen | General Manager

    Responded July 23, 2019
    PARKROYAL Kuala Lumpur
    8.4
    Excellent
    LO from Malaysia
    Group
    Club Premier Suite
    Stayed 1 night in July, 2019

    Excellent”

    Bed was comfy, location great, club lounge is great,suite room recommended.

    Reviewed July 13, 2019

    Dear LO, Greetings from PARKROYAL Kuala Lumpur, We are happy to read your positive review and I would like to thank you for choosing us as your preferred hotel for your holiday in Kuala Lumpur. Please join us again for another memorable hotel experience! Guy Charles Owen | General Manager

    Responded July 15, 2019
    PARKROYAL Kuala Lumpur
    9.6
    Exceptional
    Dian from Indonesia
    Group
    Family Suite
    Stayed 2 nights in April, 2019

    as good as always”

    Really love to stayed in this hotel when we were in KL. Their location, their room, and their staff really good... But the last time i stayed here, there was a cockroach in my room.. a Little bit shocked because this is the first time.. For me it doesn't matter it isn't something big. Because they are just an animal that can't we control it. But for other customer, maybe they can worried about the room cleanliness...

    Reviewed April 18, 2019

    Dear Dian, Greetings from PARKROYAL Kuala Lumpur, Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. I am very sorry to read about the ungracious experience you encountered during your stay. We have taken note of your feedback and shared with the concerned departments. We hope to welcome you back in the near future for a better experience. Guy Charles Owen | General Manager

    Responded April 18, 2019
    PARKROYAL Kuala Lumpur
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    PARKROYAL Kuala Lumpur
    |Excellent 8.3
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    • Exceptional location
    • Pavilion Kuala Lumpur
    • Bukit Bintang Monorail Station is within 0.22 km