Promenade Hotel Kota Kinabalu
Superior - Bed Promenade Hotel Kota Kinabalu
Lobby Promenade Hotel Kota Kinabalu
Swimming pool [outdoor] Promenade Hotel Kota Kinabalu
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7.8
Very good
17.0% this month
/10
(5060 reviews)See what guests said
See map
8.4
Excellent
Location rating score
Excellent location - Inside city center
Popular neighborhood
Parking
Available
  • Airworld Travel & Tours80 m
  • Warisan Square140 m
  • Daihatsu Api-api Centre160 m
  • Wawasan Plaza220 m
  • Tourism Malaysia240 m
  • South Bus Terminal300 m
  • Star City Mall310 m
  • Kota Kinabalu City Waterfront360 m
  • Bed360 m
  • Shenanigan's420 m
  • Free Wi-Fi

    Promenade Hotel Kota Kinabalu

    No. 4, Lorong Api-Api 3, Api-Api Centre, Central Business District, Kota Kinabalu, Malaysia, - See map
    "We enjoyed our stay in this hotel as it's quite convenient to move around."
    Wannoh - December 20, 2018
    Exceptional reputation
    Recommended by 92% of guests
    Very good cleanliness
    7.7 rating for cleanliness
    • 310 meters to public transportation

    • Airport transfer

    • Located in heart of Kota Kinabalu

    • Free Wi-Fi in all rooms!

    • Hot tub

    This property is in high demand!

    Booked 246 times | 11 travelers are looking at this property right now

    Property ranking|Compared to 2,237 Kota Kinabalu properties
    See all rankings
    Room comfort score
    7.5/10
    Location score
    8.4/10
    Couples review score
    7.8/10
    Room size
    38 sqm.
    Better than
    96
    %
    of Kota Kinabalu properties
    Better than
    94
    %
    of Kota Kinabalu properties
    Better than
    93
    %
    of Kota Kinabalu properties
    Bigger than
    93
    %
    of Kota Kinabalu properties
    Value for money7.7
    Distance to city center1 km
    Location rating8.4
    Nearest airportKota Kinabalu International Airport (BKI)
    Distance to airport4.1 km

    Rooms available at Promenade Hotel Kota Kinabalu

    7.5
    Very good
    Room comfort & quality
    Executive Suite
    Executive Suite
    ...
    • Room size: 50 m²/538 ft²
    • Sea view
    • 1 king bed
    Enter dates to see prices
    Promenade Deluxe Suite
    Promenade Deluxe Suite
    ...
    • Room size: 45 m²/484 ft²
    • Sea view
    • 1 king bed
    Enter dates to see prices
    Promenade Superior Suite
    Promenade Superior Suite
    ...
    • Room size: 45 m²/484 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe
    Deluxe
    ...
    • Room size: 29 m²/312 ft²
    • Ocean view
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Superior
    Superior
    ...
    • Room size: 29 m²/312 ft²
    • City view
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Superior Club Room
    Superior Club Room
    ...
    • Room size: 29 m²/312 ft²
    • City view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Deluxe Club Room
    Deluxe Club Room
    ...
    • Room size: 29 m²/312 ft²
    • Ocean view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Junior Suite
    Junior Suite
    ...
    • Room size: 45 m²/484 ft²
    • Ocean view
    • 1 king bed
    Enter dates to see prices
    Superior Room (Room Only)
    Superior Room (Room Only)
    ...
    • Room size: 29 m²/312 ft²
    • City view
    Enter dates to see prices
    PROMENADE DELUXE SUITE (CLUB FLOOR)
    PROMENADE DELUXE SUITE (CLUB FLOOR)
    ...
    • Shower
    Enter dates to see prices

    Frequently asked questions

    What time is check-in and check-out at Promenade Hotel Kota Kinabalu?

    Check-in at Promenade Hotel Kota Kinabalu starts from 02:00 PM. Guests must check-out before 12:00 PM to avoid additional fees. You may request early check-in or late check-out as a special request through the booking form. This may be offered by the property, subject to availability. You are welcome to use the luggage storage provided by the Promenade Hotel Kota Kinabalu to store belongings prior to check-in, or after check-out. The hotel front desk operates 24 hours a day.

    How do I get to Promenade Hotel Kota Kinabalu?

    Getting to Promenade Hotel Kota Kinabalu from the airport is easy! Guests can request airport transfers in advance through the "Special Requests" section in the booking form. The property will then reach out to you directly through the Agoda messaging system to confirm your request. If you would like to drive to Promenade Hotel Kota Kinabalu, a car park is available onsite with an additional charge. Convenient parking options including self-parking are also offered at the property. You can travel around in Kota Kinabalu easily with taxi service provided by the property.

    Is breakfast offered at Promenade Hotel Kota Kinabalu?

    Buffet breakfast is offered at Promenade Hotel Kota Kinabalu from 6:30 AM to 10:00 AM.

    What are my dining options at Promenade Hotel Kota Kinabalu?

    Promenade Hotel Kota Kinabalu has many in-house restaurants for hungry guests to dine-in. Promenade Caf" and Dynasty Restaurant offer tasty Chinese cuisine. You can also choose from a delicious array of menu choices including buffet and " la carte menu options.

    Can special events be hosted at Promenade Hotel Kota Kinabalu?

    Special events such as weddings and private events may be hosted at Promenade Hotel Kota Kinabalu. The property has indoor venues that can hold up to 1000 people. The property also invites guests to create long-lasting memories with packages to celebrate intimate occasions such as graduation parties.
    Guests who are interested in hosting an event or celebrating a special occasion may let the property know directly in the Special Requests field on the booking form. The property will then reach out to you directly through the Agoda messaging system.

    Can business events be hosted at Promenade Hotel Kota Kinabalu?

    On-site venues and convenient event services make Promenade Hotel Kota Kinabalu an ideal choice for hosting events such as meetings, corporate events and seminars. The business venues at Promenade Hotel Kota Kinabalu can hold up to 160 people. An extensive range of facilities and services including audio-visual equipment and meeting supplies is available to help make your business event a successful one. Event attendees can enjoy their participation even more with lunch, coffee break and snacks and soft drinks provided by Promenade Hotel Kota Kinabalu.
    Interested in hosting a business event? Let Promenade Hotel Kota Kinabalu know through the Special Requests section in the booking form. The property will be notified and reach out to you directly.

    What is the smoking policy at Promenade Hotel Kota Kinabalu?

    Promenade Hotel Kota Kinabalu is a smoke-free property in all rooms. However, guests are permitted to smoke in the designated smoking areas provided.

    Show more questions
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    What people love about Promenade Hotel Kota Kinabalu

    • 8.0
      Very good
      Breakfast

      "The included breakfast was excellent."

      Elizabeth

      |

      June 1, 2018

    • 9.2
      Exceptional

      "Hotel has a nice view of the sea."

      Beatrice

      |

      January 3, 2019

    • 8.0
      Very good

      "Our room is nice and comfortable"

      NOOR H.

      |

      December 21, 2018

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    More about Promenade Hotel Kota Kinabalu

    More about Promenade Hotel Kota Kinabalu

    9.6
    Exceptional

    "My stay at the Promenade was excellent."

    Konrad

    |

    August 6, 2018

    An overview

    Show less

    What they offer

    9.2
    Exceptional
    Staff 

    "Staff are always welcoming and helpful."

    Evelyn

    |

    March 28, 2018

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Breakfast options

    American
    Asian
    Continental
    Halal

    Restaurants on site

    Promenade Cafe
    Cuisine:American, Asian, Chinese
    Menu:Buffet, A-la-carte
    Dynasty Restaurant
    Cuisine:Asian, Chinese, Sichuan
    Menu:Buffet

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

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    Reviews of Promenade Hotel Kota Kinabalu from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (5060)Booking.com Reviews (1021)
    7.8
    /
    10
    Very good
    17.0% this month
    Cleanliness7.7
    Facilities7.6
    Location8.4
    Room comfort and quality7.5
    Service7.6
    Value for money7.7
    High score for Kota Kinabalu
    Rating
    9+ Exceptional (573)
    8-9 Excellent (565)
    7-8 Very Good (1120)
    6-7 Good (560)
    <6 Below Expectation (544)
    Time of the year
    Mar - May (796)
    Jun - Aug (865)
    Sep - Nov (805)
    Dec - Feb (896)
    All guests (5060)
    All room types
    All languages
    Showing 3362 verified guest comments
    12345
    9.2
    Exceptional
    ALICE from Malaysia
    Couple
    Deluxe
    Stayed 3 nights in May, 2019

    Exceptional”

    Check-in took quite a while. There was no sign to direct guests on where to check in/out. Didn't know which queue to join. Stayed in deluxe room - fairly big and comfortable. Bathroom is clean but could use more lighting. Lobby lounge staffs are all friendly and attentive, had our drinks there every day. Swimming pool looks sad and under-maintained. Delicious room service menu - we had the salmon and club sandwich. Best we ever had!

    Reviewed July 08, 2019

    Dear Alice, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We were disappointed to learn of the shortcomings you experienced and wish to apologize for the inconvenience and discomfort caused. Rest assured that the issues you’ve mentioned has been brought up to the relevant heads of departments for urgent and immediate attention. Thank you for your compliments on our team of service personnel at the Lobby Lounge. We are confident that your kind words would boost their morale and motivate them to excel in performing their duties and responsibilities. Glad to know that you loved our room service menu. We look forward to another opportunity to be of service to you again in the near future. Regards, Hafizan Wong General Manager Promenade Hotel Kota Kinabalu, Sabah

    Show more
    Promenade Hotel Kota Kinabalu
    10.0
    Exceptional
    Hazliana from Malaysia
    Business traveler
    Superior
    Stayed 1 night in July, 2019

    Exceptional”

    GOOD

    Reviewed July 23, 2019

    Dear Hazliana, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We look forward to another opportunity to be of service to you again in the near future. Regards, Hafizan Wong General Manager Promenade Hotel Kota Kinabalu, Sabah

    Responded August 22, 2019
    Promenade Hotel Kota Kinabalu
    6.4
    Good
    Zaiton from Malaysia
    Business traveler
    Superior
    Stayed 2 nights in July, 2019

    Unfriendly Front Office Staffs”

    The staff refuse to answer short questions and ask me to wait in line. I would just like to ask her something that will only take few seconds of her time. She quickly asked me to wait in line.

    Reviewed July 24, 2019

    Dear Zaiton, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We wish to apologize for the discomfort and inconvenience caused during your recent stay. Being a 4-star hotel that prioritizes on excellent customer services it is certainly unacceptable that incidences highlighted even happened. Please be assured that the relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Hafizan Wong General Manager Promenade Hotel Kota Kinabalu, Sabah

    Responded August 22, 2019
    Promenade Hotel Kota Kinabalu
    9.2
    Exceptional
    Norhuda from Singapore
    Family with teens
    Deluxe
    Stayed 4 nights in June, 2019

    Ideal getaway at a location close to airport and seafood”

    Glad that we made the decision to stay here. It was close to the airport, just about 10 minutes away. It was within walking distance to seafood galore. You can also walk to the nearby shopping centres too. The tour agent on ground floor had been helpful in arranging our day trips. Downside was the fact that we received a partial sea view room when we requested for a sea view room, and that the carpet looks like it needs a good wash as there were some noticeable stains. Other than that, we had a pleasant stay and the staff were courteous and attentive too.

    Reviewed June 23, 2019

    Dear Norhuda, Thank you for staying at Promenade Hotel Kota Kinabalu recently. Yes, you made the right decision indeed. Our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping, food and entertainment centres are within reach. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We were disappointed to learn of the shortcomings you experienced and wish to apologize for the inconvenience and discomfort caused. Rest assured that we will continue to strive for greater service excellence in order to keep up with the demand of our valued guests. We look forward to another opportunity to be of service to you again in the near future. Regards, Hafizan Wong General Manager Promenade Hotel Kota Kinabalu, Sabah

    Show more
    Promenade Hotel Kota Kinabalu
    8.4
    Excellent
    Chee from Malaysia
    Business traveler
    Superior
    Stayed 1 night in June, 2019

    I got a very nice big room - a suite at the corner”

    It is quite an old hotel but they upgraded the rooms. The breakfast is good and i love the superior suite rooms very much. It is worth the price. Walking distance to many popular places there. This is a popular hotel with the Koreans and Chinese. SOme bad points are, the room is with carpet and underneath the drawers beside the bed is actually very dirty. The cleaner may have missed out to vacuum there. Other than that it is good.

    Reviewed June 15, 2019

    Dear Chee, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We are happy to read that you liked the suite and our breakfast spread. Yes,our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping, food and entertainment centres are within reach. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We were disappointed to learn of the shortcomings you experienced and wish to apologize for the inconvenience and discomfort caused. Rest assured that the issues you’ve mentioned has been brought up to the respective head of department for urgent and immediate attention. We look forward to another opportunity to be of service to you again in the near future. Regards, Hafizan Wong General Manager Promenade Hotel Kota Kinabalu, Sabah

    Show more
    Promenade Hotel Kota Kinabalu
    8.0
    Excellent
    Dennis
    Solo traveler
    Deluxe
    Stayed 1 night in May, 2019

    Overall is good.”

    Good in location, room, and staff. The breakfast is so so. but the view from the room (Deluxe Room) is wonderful during the evening. Able to enjoy the sunset of the KK town. The cleanliness of the room is excellent. The elevator of the hotel is a bit old, should press hard on the button then got response...

    Reviewed May 19, 2019

    Dear Dennis, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your compliments on our room, which is complete with contemporary design, complimentary Wi-Fi connectivity and upgraded room amenities accompanied by the breathtaking sea view. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

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    Promenade Hotel Kota Kinabalu
    8.0
    Excellent
    Kevin from Malaysia
    Family with young children
    Superior
    Stayed 2 nights in May, 2019

    Good place to stay”

    Too much Chinese Tourist (from mainland China) staying here. Very rude and loud. The staff and management should be more strict and enforce rules more/reminder to them on compliance and respect to other tourists/visitors.

    Reviewed May 12, 2019

    Dear Kevin, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your constructive feedback as it gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We wish to apologize for the inconvenience and discomfort caused. Rest assured that we will continue to strive for greater service excellence in order to keep up with the demand of our valued guests. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

    Responded June 12, 2019
    Promenade Hotel Kota Kinabalu
    10.0
    Exceptional
    Nazzatul from Malaysia
    Solo traveler
    Deluxe
    Stayed 1 night in April, 2019

    Very much improved compared to last 2003”

    I had worked in KK on short term assignment in year 2003, stayed at Promenade KK for 6months project duration. Promenade was back then in a rating of 3 star. I was surprised this year in April 2019 Promenade has improved a lot better and with the super good location facing KK waterfront, and together with the improvise interior of both rooms and restaurants, I believe Promenade can grew better.

    Reviewed May 03, 2019

    Dear Nazzatul, Thank you for staying at Promenade Hotel Kota Kinabalu recently. Thank you for your continuous support. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

    Responded June 12, 2019
    Promenade Hotel Kota Kinabalu
    7.2
    Very good
    YU from Malaysia
    Couple
    Junior Suite
    Stayed 2 nights in July, 2019

    Very good”

    Hotel having convention during my stay, not enough car parks and has to pay, breakfast needs to improve, tables not cleaned and utensils not available. Room was clean and tidy. Staff was nice and helpful.

    Reviewed July 21, 2019

    Dear Yu, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We were disappointed to learn of the shortcomings you experienced and wish to apologize for the inconvenience and discomfort caused. Rest assured that the issues you’ve mentioned has been brought up to the relevant heads of departments for urgent and immediate attention. Thank you for your compliments on our room and team of service personnel. We are confident that your kind words would boost their morale and motivate them to excel in performing their duties and responsibilities. We look forward to another opportunity to be of service to you again in the near future. Regards, Hafizan Wong General Manager Promenade Hotel Kota Kinabalu, Sabah

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    Promenade Hotel Kota Kinabalu
    7.2
    Very good
    Petronila from Netherlands
    Family with young children
    Superior
    Stayed 2 nights in July, 2019

    Leisure centre - swimming pool”

    Some people do not adhere to the rules of swimming pool use and no one is making sure that these rules are adhered to. I ended up calling my daughter out of the pool when I saw 2 of the guests blowing their nose and tossed their slime/snort into the swimming pool. One even was coughing with pleghm and coughed the pleghm out into the pool. This is really disgusting!!! I suggest this hotel to put someone on guard to watch the pool making sure guests are not abusing the rules set for the pool.

    Reviewed July 21, 2019

    Dear Petronila, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Hafizan Wong General Manager Promenade Hotel Kota Kinabalu, Sabah

    Responded August 22, 2019
    Promenade Hotel Kota Kinabalu
    4.8
    zool from Malaysia
    Family with young children
    Deluxe
    Stayed 2 nights in June, 2019

    Bad Experience due to bad room arrangements.”

    I booked 2 deluxe rooms on separate bookings through AGODA. On 23rd June, prior 3 days before my arrival, i emailed the hotel through agoda requesting the hotel a simple arrangements. The requests have 3 options either they give me 2 connecting rooms OR 2 rooms that adjascents next door each OR at least same floor. i request these becoz i trevel with both my parents n wife with 6 month infant. As we reached the hotel around 3.30pm from Kundasang the reception on duty told me that my rooms are located in 2 different floor which is level 7 and level 9. so i was surprised and ask him to find me 2 rooms at least same floor. unfortunately the re is NO ROOMS AT ALL available during that time. The drama continues with my IC is misplaced by them and i had to find my IC for 2 and half hours and cancelled my plans to watch the sunsets at Tg aru due to i assume my IC had lost. This is the 1st BAD experience i had after several time travel to Sabah. A big NO to return to promenade KK again.

    Reviewed July 03, 2019

    Dear Zool, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We wish to apologize for the discomfort and inconvenience caused during your recent stay. Being a 4-star hotel that prioritizes on excellent customer services it is certainly unacceptable that incidences highlighted even happened. Rest assured that the issues you’ve mentioned has been brought up to the relevant heads of departments for urgent and immediate attention. Thank you for your attention and have a nice day. Regards, Hafizan Wong General Manager Promenade Hotel Kota Kinabalu, Sabah

    Responded August 22, 2019
    Promenade Hotel Kota Kinabalu
    5.2
    Uwe from Germany
    Solo traveler
    Deluxe
    Stayed 1 night in June, 2019

    This location went down in the last years considerably”

    I have been many times in Promenade Hotel and actually, I hesitated long time before I decided to write this review. The Hotel was once quite the best place you could find in KK but I observed, that within the last years, the place had gradually lost a lot regarding service and cleanliness and quite a lot of the staff do their job without dedication. During my stay in Sabah in May/June, I booked this hotel twice and both times, I was disappointed. At the time of the first booking, I had a severe issue with the cleanliness of the bathroom. Only at the 2nd complaint, the Housekeeping Supervisor and the Housekeepings Chief-in-charge came in and admitted that 1st and 2nd cleaning were unacceptable (they cleaned the room then themselves). My second stay left me with a room which had suffered water damage and smelled mouldy. Instead of giving me another room, they just sprayed a deodorant. Unfortunately, the space for the review is limited, elsewhere I would write more disappointments.

    Reviewed June 29, 2019

    Dear Uwe, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We were disappointed to learn of the shortcomings you experienced and wish to apologize for the inconvenience and discomfort caused. Rest assured that the issues you’ve mentioned has been brought up to the relevant heads of departments for urgent and immediate attention. Thank you for your attention and have a nice day. Regards, Hafizan Wong General Manager Promenade Hotel Kota Kinabalu, Sabah

    Responded August 22, 2019
    Promenade Hotel Kota Kinabalu
    9.6
    Exceptional
    Loh from Singapore
    Couple
    Junior Suite
    Stayed 2 nights in April, 2019

    Excellent Hotel”

    Hotel is about 10 mins car ride from airport. The sea view and sun set from the hotel is fantastic. Well worth the additional cost to get a sea view room. Junior suite is spacious and clean, with a small living room, a bedroom, a little walk-in wardrobe with a dressing table, bathroom with bathtub, standing shower area and toilet. Hotel is very convenient and within walking distance to most of the main attractions. Grab car to most of the places from hotel is around 5-6rm. Breakfast was simple and normal. Overall its an enjoyable stay at Promenade Hotel.

    Reviewed April 23, 2019

    Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your compliments on our room, which is complete with contemporary design, complimentary Wi-Fi connectivity and upgraded room amenities accompanied by the breathtaking sea view. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping, food and entertainment centres are within reach. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

    Responded May 17, 2019
    Promenade Hotel Kota Kinabalu
    8.8
    Excellent
    awang from Malaysia
    Family with young children
    Deluxe
    Stayed 2 nights in April, 2019

    WORST EXPERIENCE & BAD LUCK”

    Ms Jacinta from front desk, you are the dumbest manager i ever met. First, you are the reason for the bride and my 62 years old mother check in at 4:00PM on 19th April. They had waited for more than 3 hours just to check in. Secondly, you could possibly bring danger to my child by bringing the Room 821 guest directly to my room without reaching at me first and without any security personnel with you. Thirdly, you are not being reasonable and unfair. You and the Room 821 guest accusing my 2 years old child weight 14kg responsible for every noise that the Room 821 guest heard from his room. For your information, your rooms are not really that soundproof. We are at your property for my sister's wedding reception on the 20th, just 1 floor above your head. You supposed to reach at me first before you bring the guest directly to my room and raising your voice to my sister in law with my child inside. They said you were rude and disrespect when you talking to them. They were resting and keeping an eye at my child while me and my wife at the function room at 1st floor during that time. YOU HAVE NO RIGHTS DEALING WITH MY FAMILY MEMBER, YOU SHOULD DEAL DIRECTLY WITH ME. If my 2 years old child making all the noises why the Room 821 guest the only one that making the complaints? We heard loud bangs and noises from the outside too. My child was playing happily inside the room and not crashing anything. It was his awake time, what do you want me to do? tie him up? You and the Room 821 guest accusing me for abandoning my child alone without supervision inside the room. You just ruined the mood on my family biggest day. Ms Joana from sales, thank you for such a wonderful event. We are all happy with your setup and congratulations with the banquet team. Thank you Ms Patri from front desk for being professional and reasonable and you really can handled the situation. Job well done.

    Reviewed April 21, 2019
    8.0
    Excellent
    Ai from Malaysia
    Family with young children
    Superior
    Stayed 2 nights in April, 2019

    Car Park Facilities”

    The basement B1 car park lift was located at the exit gate. It was very dangerous while customer going out from lift and the car was exit at the barrier gate. Hopefully management can improve the facilities. I'm just wondering why Hotel Guest NEED to pay for the car park fee. !!! It was not encourage for us to stay long term at this hotel coz the parking fee calculate as per day instead of per entry.

    Reviewed April 17, 2019

    Dear Ai, Thank you for staying at Promenade Hotel Kota Kinabalu recently. With regards to the parking fee, kindly be informed that we have implemented this system successfully for a number of years as a way to deter non-hotel guests / outsiders from occupying our limited basement parking space the whole day. Hence, the RM4 per entry followed by RM1 per every subsequent hour after the first 45 minutes. In house guests, diners and guests attending functions in the hotel are entitled to a flat rate of RM4 per entry (tickets to be endorsed at our concierge counter before leaving the carpark). We sincerely believe that this rate is still relatively the lowest as compared to other hotels around that provide similar parking facilities. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

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    Promenade Hotel Kota Kinabalu
    10.0
    Exceptional
    Adrian from Malaysia
    Family with teens
    Superior
    Stayed 1 night in March, 2019

    The Best 4 Star Hotel In KK City”

    Stayed in a Superior Room + Extra Bed. This hotel looks grand not only from the outside and also in the building too. Receptionists was fast and friendly. Then proceed to our room, 1005. Amazingly, super luxurious room, super clean bathroom, super comfortable bed and stunning view from our hotel window. Shops, entertainment outlets and restaurants are all walking distance. Next morning, super yummy and delicious buffet breakfast !! The choices of food are beyond our expectation. My family and i had a very pleasant stay in this hotel but sadly we had to leave next day so soon. Thanks for the great comfort and warm hospitality provided to us throughout our stay here.

    Reviewed March 30, 2019

    Dear Adrian, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your compliments on our room, which is complete with contemporary design, complimentary Wi-Fi connectivity and upgraded room amenities accompanied by the breathtaking sea view. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping, food and entertainment centres are within reach. We are happy to know that you enjoyed our breakfast spread. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

    Responded April 03, 2019
    Promenade Hotel Kota Kinabalu
    8.8
    Excellent
    Mary from Singapore
    Family with young children
    Deluxe Club Room
    Stayed 1 night in March, 2019

    Excellent”

    Rooms are nice and clean. I just wish that the room service and add on breakfast could be charged to the room instead of cash transaction right then and there. So that payment can only be done once off.

    Reviewed March 26, 2019

    Dear Mary, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your compliments on our room, which is complete with contemporary design, complimentary Wi-Fi connectivity and upgraded room amenities. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. Rest assured that we will continue to strive for greater service excellence in order to keep up with the demand of our valued guests. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

    Responded April 08, 2019
    Promenade Hotel Kota Kinabalu
    8.0
    Excellent
    yoke
    Group
    Superior Club Room
    Stayed 1 night in July, 2019

    Very good”

    City area, walking distance.

    Reviewed July 22, 2019

    Dear Yoke, Thank you for staying at Promenade Hotel Kota Kinabalu recently. Indeed, our hotel’s strategic location is definitely a convenient place to stay in Kota Kinabalu as most financial, shopping, food and entertainment centres are within reach. We look forward to another opportunity to be of service to you again in the near future. Regards, Hafizan Wong General Manager Promenade Hotel Kota Kinabalu, Sabah

    Responded August 22, 2019
    Promenade Hotel Kota Kinabalu
    8.8
    Excellent
    azireenda from Malaysia
    Business traveler
    Superior
    Stayed 1 night in June, 2019

    Fantastic quiet gateway”

    Although rhe room wuiet basic, they have aircond and Confortable the staff very Friendly, very clean room good facility but Dell disappointed sahur time.Please improve food, our sahor was not very nice. Limited option for food, prawn was no fresh , and rice i think not cook very well. But all good just need to improve. thanks promenade hotel

    Reviewed June 06, 2019

    Dear Azireenda, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We are delighted to read that you had a fantastic getaway with us. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

    Responded June 11, 2019
    Promenade Hotel Kota Kinabalu
    6.0
    Ben from Brunei Darussalam
    Family with young children
    Junior Suite
    Stayed 2 nights in May, 2019

    Good location; Great view facing the sea”

    Good: location, walking distance to oceanus, warisan area, imago as well if travelling without a stroller; there is a jogging route from oceanus direction all the way to sutera harbour and further; lots of convenient stores behind the hotel and across the road of the hotel; comfy pillows; satisfactory tv channels available except there is no cartoon channel for the kids; lots of laundry facilities behind the hotel; easy to catch grab from the hotel; widespread of food for the breakfast buffet Bad: no hot shower; the aircon is too cold even if control to the highest temp; carpet quite dirty with lots of stains; only one hotel card provided; customer service quite poor - when i arrive at 8am, no porter readily available or to hold the door open; confused where to checkin or checkout at front helpdesk; seems bossy impression for receptionist to sit rather than stand to serve customers.

    Reviewed June 04, 2019

    Dear Ben, Thank you for staying at Promenade Hotel Kota Kinabalu recently. Thank you for your compliments on our hotel. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping, food and entertainment centres are within reach. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

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    • Excellent location
    • Night Market
    • South Bus Terminal is within 0.3 km